Developer services

Developer Services Levels of Service Report: Quarter 1 (Apr-June 2020-21)
Published: 27 July 2020

Filter Data
Key:
Upper quartile performance
Inter-quartile performance
Lower quartile performance
Information metric
Metric Ref Type
Affinity
Anglian
Bristol Water
Dŵr Cymru
Hafren Dfrdwy
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
 
Upper Quartile1
Lower Quartile2
Median
Average
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Mains diversions - written acknowledgements within target W16.1 PERF
Mains diversions- applications returned/refused/questioned W16.1a INFO
Mains diversions (without constraints) - quotations within target W17.1 PERF
Mains diversions (with constraints) - quotations within target W17.2 PERF
Mains diversion quotations - % where agreed extension W17.2a INFO
Mains diversions - construction/commissioning within target W18.1 PERF
Self-lay point of connection applications - written acknowledgements within target W19.1 PERF
Self-lay Point of Connection report < 500 plots etc - reports issued within target W20.1 PERF
Self-lay Point of Connection reports >500 plots etc - reports issued within target W21.1 PERF
Self-lay design approval and terms request application - written acknowledgements within target W22.1 PERF
Sel-lay design and terms request <500 plots etc - quotations within target W23.1 PERF
Self-lay design and terms request >500 plots etc - quotations within target W24.1 PERF
Self-lay signed agreement - acknowledgements within target W25.1 PERF
Self-lay water for pressure/bacteriological testing - provided within target W26.1 PERF
Self-lay permanent water supply - provided within target W27.1 PERF
Self-lay vesting certificates - issued within target W28.1 PERF
Self-lay Asset Payments - issued within target W29.1 PERF
Self-lay plot references and costing details - issued within target W30.1 PERF
Water Average
100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% - 100.00% 99.02% 100.00% 72.22%   100.00% 100.00% 100.00% 98.20%  
99.43% 100.00% 99.16% 100.00% 100.00% 97.51% 100.00% 99.19% 100.00% 99.47% 99.03% 69.74% 84.78% 99.24% 99.30% 100.00% 79.45%   100.00% 99.03% 99.30% 95.67%  
15.18% 8.90% 100.00% 75.04% 0.00% 82.32% 8.96% 0.00% 17.24% 46.84% 0.77% 58.97% 84.78% 50.38% 51.64% 27.34% 41.49%   58.97% 8.96% 41.49% 39.40%  
100.00% 99.96% 99.52% 99.90% 100.00% 99.10% 98.28% 100.00% 99.93% 89.60% 94.41% 87.21% 80.00% 97.59% 100.00% 92.13% 88.19%   99.96% 92.13% 99.10% 95.64%  
92.06% 99.61% 89.04% 99.61% 100.00% 83.70% 99.12% 100.00% 95.24% 98.05% 94.54% 100.00% 100.00% 93.06% 99.36% 77.91% 80.78%   99.61% 92.06% 98.05% 94.24%  
39.34% 45.16% 10.48% 23.47% 0.00% 8.76% 46.49% 21.03% 33.51% 25.78% 35.58% 39.98% 100.00% 84.05% 41.63% 24.51% 28.79%   41.63% 23.47% 33.51% 35.80%  
100.00% 98.89% 94.44% 97.30% 100.00% 96.30% 100.00% 100.00% 100.00% 100.00% 95.24% 100.00% - 99.23% 94.20% 100.00% 68.97%   100.00% 95.77% 99.62% 96.54%  
45.65% 61.11% 38.89% 40.54% 100.00% 53.70% 28.57% 95.65% 45.95% 37.50% 76.19% 80.00% - 3.85% 56.52% 87.88% 89.66%   83.94% 39.71% 55.11% 58.85%  
100.00% 96.55% 100.00% 100.00% 100.00% 95.77% 100.00% 97.92% 100.00% 95.00% 95.65% - - 76.39% 100.00% 100.00% 4.44%   100.00% 95.65% 100.00% 90.78%  
- 100.00% - - - 100.00% - 100.00% - - - - - - - - 0.00%   100.00% 50.00% 100.00% 75.00%  
0.00% 4.92% 0.00% 0.00% 0.00% 4.05% 0.00% 5.88% 0.00% 0.00% 0.00% - - 0.00% 0.00% 0.00% 1.10%   1.10% 0.00% 0.00% 1.06%  
- - - - - - - - - - - - - - - - -   - - - -  
78.57% 100.00% 77.78% 100.00% - 93.33% 83.33% 100.00% 100.00% 100.00% 100.00% 91.67% - 85.71% 100.00% 83.33% 82.14%   100.00% 83.33% 93.33% 91.72%  
21.43% 70.15% 55.56% 14.81% - 26.67% 83.33% 70.77% 75.00% 23.08% 42.86% 50.00% - 57.14% 22.02% 0.00% 17.86%   70.15% 21.43% 42.86% 42.04%  
100.00% 95.00% 100.00% 100.00% - 75.00% 100.00% 97.78% 100.00% 100.00% 100.00% 100.00% - 94.44% 97.45% 100.00% 80.00%   100.00% 95.00% 100.00% 95.98%  
40.00% 40.00% 100.00% 33.33% - 50.00% - 0.00% 16.67% 0.00% 50.00% 44.44% - 61.11% 14.04% 0.00% 80.00%   50.00% 14.04% 40.00% 37.83%  
100.00% 100.00% 100.00% 100.00% 100.00% 100.00% - 100.00% 100.00% 100.00% 100.00% 0.00% - 78.95% 100.00% 100.00% 0.00%   100.00% 100.00% 100.00% 85.26%  
- 100.00% - - - 100.00% - - - - - - - 100.00% 100.00% - -   100.00% 100.00% 100.00% 100.00%  
0.00% 6.67% 0.00% 0.00% 0.00% 40.00% - 0.00% 0.00% 0.00% 0.00% 0.00% - 9.52% 4.00% 0.00% 0.00%   4.00% 0.00% 0.00% 4.01%  
33.33% 100.00% 100.00% 100.00% - 100.00% - - 100.00% 100.00% 80.00% 100.00% - 100.00% 100.00% 100.00% -   100.00% 100.00% 100.00% 92.78%  
88.89% 100.00% - 100.00% - 100.00% - 100.00% - 100.00% - - - - 99.62% - 87.50%   100.00% 94.26% 100.00% 97.00%  
100.00% 100.00% - 0.00% 100.00% 100.00% - 100.00% 100.00% 100.00% - - - - 100.00% - 76.92%   100.00% 100.00% 100.00% 87.69%  
- - - - - - - 100.00% - - - - - - 100.00% - -   100.00% 100.00% 100.00% 100.00%  
- - - 100.00% 100.00% - 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% - 100.00% 99.18% 100.00% 72.22%   100.00% 100.00% 100.00% 97.62%  
97.37% 100.00% - 0.00% - 100.00% 100.00% 100.00% 100.00% 57.14% - 100.00% - - 100.00% 100.00% 21.74%   100.00% 77.26% 100.00% 81.35%  
100.00% - - - - 0.00% - 100.00% - - - - - - 100.00% - -   100.00% 50.00% 100.00% 75.00%  
95.83% 100.00% 100.00% 100.00% - 100.00% 100.00% 100.00% 100.00% 100.00% - - - 94.12% 100.00% 100.00% 69.23%   100.00% 100.00% 100.00% 96.86%  
100.00% 100.00% 100.00% 100.00% - 100.00% - 100.00% - 100.00% - 100.00% - 30.00% 100.00% - 100.00%   100.00% 100.00% 100.00% 93.64%  
50.00% 100.00% - 100.00% - - - 100.00% - 100.00% - 100.00% - 50.00% 100.00% - 50.00%   100.00% 50.00% 100.00% 83.33%  
100.00% 100.00% 100.00% 100.00% 100.00% - - 100.00% 100.00% - 100.00% 50.00% - 100.00% 98.82% 100.00% 44.44%   100.00% 100.00% 100.00% 91.79%  
100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% - 93.88% 100.00% 100.00% 84.62%   100.00% 100.00% 100.00% 98.66%  
100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% - 100.00% 100.00% - - 100.00% 100.00% 100.00% 69.23%   100.00% 100.00% 100.00% 97.80%  
98.95% 99.81% 96.06% 99.77% 100.00% 95.55% 98.90% 99.86% 98.97% 95.69% 95.24% 88.96% 94.30% 96.11% 99.79% 92.08% 82.13%   99.77% 95.24% 96.11% 96.01%
Key
Upper quartile performance

Inter-quartile performance

Lower quartile performance

Information metric
Key:
Upper quartile performance
Inter-quartile performance
Lower quartile performance
Information metric
Metric Ref Type
Affinity
Anglian
Bristol Water
Dŵr Cymru
Hafren Dfrdwy
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
 
Upper Quartile1
Lower Quartile2
Median
Average
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Mains diversions - written acknowledgements within target W16.1 PERF
Mains diversions- applications returned/refused/questioned W16.1a INFO
Mains diversions (without constraints) - quotations within target W17.1 PERF
Mains diversions (with constraints) - quotations within target W17.2 PERF
Mains diversion quotations - % where agreed extension W17.2a INFO
Mains diversions - construction/commissioning within target W18.1 PERF
Self-lay point of connection applications - written acknowledgements within target W19.1 PERF
Self-lay Point of Connection report < 500 plots etc - reports issued within target W20.1 PERF
Self-lay Point of Connection reports >500 plots etc - reports issued within target W21.1 PERF
Self-lay design approval and terms request application - written acknowledgements within target W22.1 PERF
Sel-lay design and terms request <500 plots etc - quotations within target W23.1 PERF
Self-lay design and terms request >500 plots etc - quotations within target W24.1 PERF
Self-lay signed agreement - acknowledgements within target W25.1 PERF
Self-lay water for pressure/bacteriological testing - provided within target W26.1 PERF
Self-lay permanent water supply - provided within target W27.1 PERF
Self-lay vesting certificates - issued within target W28.1 PERF
Self-lay Asset Payments - issued within target W29.1 PERF
Self-lay plot references and costing details - issued within target W30.1 PERF
Water Average
99.23% 100.00% 96.55% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 95.83% 100.00% 98.04% - 100.00% 99.72% 99.23% 62.86%   100.00% 98.63% 100.00% 96.97%  
99.85% 100.00% 99.26% 99.95% 93.38% 97.83% 100.00% 94.90% 100.00% 99.72% 99.61% 80.30% 93.72% 99.68% 99.43% 99.17% 88.77%   99.85% 94.90% 99.43% 96.80%  
15.23% 12.13% 98.73% 75.55% 0.00% 80.48% 5.62% 0.00% 18.58% 40.45% 7.35% 53.17% 93.72% 51.40% 49.69% 34.37% 48.44%   53.17% 12.13% 40.45% 40.29%  
99.95% 99.96% 99.66% 99.89% 100.00% 99.52% 99.78% 99.94% 99.92% 93.94% 98.03% 89.04% 94.80% 99.47% 99.87% 97.71% 79.52%   99.92% 97.71% 99.66% 97.12%  
95.99% 99.07% 80.35% 99.18% 98.61% 87.59% 99.08% 99.94% 96.36% 94.39% 98.46% 100.00% 80.09% 91.36% 98.65% 92.94% 79.90%   99.07% 91.36% 96.36% 93.65%  
35.98% 30.22% 13.05% 19.26% 0.00% 13.07% 19.73% 22.90% 26.59% 29.37% 36.45% 55.48% 80.09% 75.46% 45.38% 31.24% 18.05%   36.45% 19.26% 29.37% 32.49%  
98.72% 99.78% 97.06% 99.41% 100.00% 86.09% 100.00% 94.87% 100.00% 100.00% 97.89% 98.61% 100.00% 99.49% 96.17% 100.00% 80.25%   100.00% 97.06% 99.41% 96.96%  
54.47% 46.09% 52.94% 38.24% 100.00% 61.30% 42.00% 78.63% 26.63% 58.14% 73.68% 54.79% 100.00% 2.72% 52.61% 72.06% 93.00%   73.68% 46.09% 54.79% 59.25%  
100.00% 99.30% 98.41% 98.91% 100.00% 96.44% 100.00% 97.99% 100.00% 94.74% 98.89% 14.29% 94.12% 84.15% 99.39% 100.00% 12.31%   100.00% 94.74% 98.89% 87.58%  
100.00% 100.00% - 100.00% 100.00% 100.00% - 100.00% - - 100.00% 100.00% - 75.00% 100.00% 100.00% 0.00%   100.00% 100.00% 100.00% 89.58%  
1.54% 4.65% 0.00% 1.08% 7.14% 2.43% 0.00% 3.86% 0.00% 0.00% 1.10% 8.70% 0.00% 1.39% 2.98% 1.80% 0.37%   2.98% 0.00% 1.39% 2.18%  
100.00% 0.00% - 100.00% - - - - - - - - - - - 50.00% -   100.00% 25.00% 75.00% 62.50%  
96.15% 100.00% 95.77% 100.00% 100.00% 94.34% 93.94% 100.00% 88.89% 100.00% 98.81% 95.45% 100.00% 77.85% 100.00% 97.30% 88.52%   100.00% 94.34% 97.30% 95.71%  
28.85% 77.06% 87.32% 11.11% 0.00% 10.38% 24.24% 45.98% 54.17% 50.00% 13.04% 38.98% 100.00% 40.88% 18.61% 5.41% 11.96%   50.00% 11.96% 28.85% 36.35%  
98.84% 98.86% 90.00% 100.00% 85.71% 93.33% 100.00% 96.02% 100.00% 100.00% 100.00% 96.67% - 98.29% 97.70% 96.30% 69.39%   100.00% 94.68% 98.00% 95.07%  
51.16% 27.91% 83.33% 32.56% 0.00% 64.44% 42.86% 0.00% 23.29% 66.67% 68.00% 61.54% - 40.17% 20.92% 59.26% 83.67%   65.56% 25.60% 47.01% 45.36%  
100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 97.06% 100.00% 100.00% 96.88% 0.00% - 88.68% 99.12% 83.33% 6.67%   100.00% 92.78% 100.00% 85.73%  
- 100.00% - - - 100.00% - 100.00% - - - 100.00% - 100.00% 100.00% - -   100.00% 100.00% 100.00% 100.00%  
0.00% 2.00% 0.00% 0.00% 0.00% 31.03% 0.00% 4.23% 0.00% 0.00% 0.00% 85.71% - 6.19% 3.42% 0.00% 0.00%   3.82% 0.00% 0.00% 8.29%  
80.00% 100.00% 100.00% 100.00% - 100.00% 100.00% 100.00% 100.00% 100.00% 80.00% 100.00% - 92.86% 100.00% 100.00% 60.00%   100.00% 92.86% 100.00% 94.19%  
92.31% 100.00% - 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% - 100.00% - - 99.61% 100.00% 71.43%   100.00% 100.00% 100.00% 97.18%  
87.88% 100.00% - 75.00% 100.00% 100.00% 100.00% 99.14% 100.00% 100.00% - 50.00% - - 99.44% 100.00% 64.00%   100.00% 87.88% 100.00% 90.42%  
- 100.00% - - - - - 100.00% - - - - - - 100.00% - -   100.00% 100.00% 100.00% 100.00%  
0.00% - - 100.00% 100.00% - 90.00% 99.26% 100.00% 100.00% 100.00% 97.06% - 98.78% 98.35% 100.00% 78.08%   100.00% 97.06% 99.26% 89.35%  
97.00% 100.00% - 50.00% 100.00% 82.35% 100.00% 100.00% 100.00% 73.68% 100.00% 60.00% - 100.00% 100.00% 95.45% 25.74%   100.00% 73.68% 100.00% 85.62%  
100.00% - - - - 0.00% - 100.00% - - - - - - 100.00% - -   100.00% 50.00% 100.00% 75.00%  
97.06% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% - - 94.31% 100.00% 100.00% 77.38%   100.00% 100.00% 100.00% 97.92%  
83.33% 100.00% 100.00% 100.00% - 100.00% 100.00% 100.00% 100.00% 100.00% - 100.00% - 57.14% 97.00% 100.00% 78.79%   100.00% 97.00% 100.00% 94.02%  
90.00% 100.00% 100.00% 100.00% - - 100.00% 100.00% 100.00% 100.00% - 100.00% - 90.00% 90.74% - 36.84%   100.00% 90.37% 100.00% 92.30%  
100.00% 100.00% 90.70% 100.00% 100.00% 73.68% 100.00% 100.00% 100.00% - 96.30% 63.64% - 100.00% 99.81% 100.00% 50.91%   100.00% 90.70% 100.00% 91.67%  
100.00% 93.75% 100.00% 100.00% 100.00% 88.89% 100.00% 100.00% 100.00% 91.49% 100.00% 100.00% - 94.15% 99.80% 97.62% 57.89%   100.00% 93.95% 100.00% 95.22%  
100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 99.94% - 100.00% 100.00% - - 100.00% 100.00% 100.00% 88.38%   100.00% 100.00% 100.00% 99.17%  
98.99% 99.65% 95.34% 99.67% 98.21% 96.17% 99.53% 99.35% 99.11% 96.75% 98.39% 91.56% 86.56% 96.87% 99.71% 97.26% 79.92%   99.35% 96.17% 98.21% 96.06%
Key
Upper quartile performance

Inter-quartile performance

Lower quartile performance

Information metric
Performance metric
Information metric
Metric Ref Type
Affinity
Anglian
Bristol Water
Dŵr Cymru
Hafren Dfrdwy
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Mains diversions - written acknowledgements within target W16.1 PERF
Mains diversions- applications returned/refused/questioned W16.1a INFO
Mains diversions (without constraints) - quotations within target W17.1 PERF
Mains diversions (with constraints) - quotations within target W17.2 PERF
Mains diversion quotations - % where agreed extension W17.2a INFO
Mains diversions - construction/commissioning within target W18.1 PERF
Self-lay point of connection applications - written acknowledgements within target W19.1 PERF
Self-lay Point of Connection report < 500 plots etc - reports issued within target W20.1 PERF
Self-lay Point of Connection reports >500 plots etc - reports issued within target W21.1 PERF
Self-lay design approval and terms request application - written acknowledgements within target W22.1 PERF
Sel-lay design and terms request <500 plots etc - quotations within target W23.1 PERF
Self-lay design and terms request >500 plots etc - quotations within target W24.1 PERF
Self-lay signed agreement - acknowledgements within target W25.1 PERF
Self-lay water for pressure/bacteriological testing - provided within target W26.1 PERF
Self-lay permanent water supply - provided within target W27.1 PERF
Self-lay vesting certificates - issued within target W28.1 PERF
Self-lay Asset Payments - issued within target W29.1 PERF
Self-lay plot references and costing details - issued within target W30.1 PERF
50-99 50-99 10-19 100-199 1-5 20-49 1-5 20-49 20-49 1-5 20-49 10-19 0 100-199 100-199 50-99 10-19  
500-999 500-999 200-299 500-999 20-49 300-499 50-99 500-999 300-499 100-199 500-999 300-499 50-99 1K-3K 1K-3K 200-299 500-999  
500-999 500-999 20-49 500-999 20-49 300-499 50-99 500-999 300-499 100-199 500-999 300-499 50-99 1K-3K 1K-3K 200-299 500-999  
5K-10K 1K-3K 1K-3K 1K-3K 20-49 5K-10K 100-199 1K-3K 1K-3K 500-999 1K-3K 1K-3K 5-9 3K-5K 5K-10K 500-999 3K-5K  
1K-3K 1K-3K 500-999 1K-3K 20-49 1K-3K 200-299 1K-3K 500-999 300-499 1K-3K 1K-3K 100-199 1K-3K 500-999 300-499 1K-3K  
1K-3K 1K-3K 500-999 1K-3K 20-49 1K-3K 200-299 1K-3K 500-999 300-499 1K-3K 1K-3K 100-199 1K-3K 500-999 300-499 1K-3K  
20-49 50-99 10-19 20-49 1-5 50-99 5-9 20-49 20-49 5-9 20-49 20-49 0 100-199 50-99 20-49 50-99  
20-49 50-99 10-19 20-49 1-5 50-99 5-9 20-49 20-49 5-9 20-49 20-49 0 100-199 50-99 20-49 50-99  
20-49 50-99 10-19 20-49 1-5 50-99 5-9 20-49 20-49 20-49 20-49 0 0 50-99 20-49 20-49 50-99  
0 1-5 0 0 0 1-5 0 1-5 0 0 0 0 0 0 0 0 1-5  
20-49 50-99 10-19 20-49 1-5 50-99 5-9 50-99 20-49 20-49 20-49 0 0 50-99 20-49 20-49 50-99  
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0  
10-19 50-99 5-9 20-49 0 20-49 5-9 50-99 1-5 20-49 20-49 10-19 0 20-49 100-199 5-9 20-49  
10-19 50-99 5-9 20-49 0 20-49 5-9 50-99 1-5 20-49 20-49 10-19 0 20-49 100-199 5-9 20-49  
20-49 20-49 1-5 10-19 0 1-5 1-5 20-49 20-49 1-5 5-9 5-9 0 10-19 200-299 1-5 10-19  
20-49 20-49 1-5 10-19 0 1-5 0 20-49 10-19 1-5 5-9 5-9 0 10-19 200-299 1-5 10-19  
10-19 10-19 1-5 1-5 1-5 5-9 0 20-49 20-49 5-9 5-9 1-5 0 10-19 20-49 1-5 1-5  
0 1-5 0 0 0 1-5 0 0 0 0 0 0 0 1-5 1-5 0 0  
10-19 10-19 1-5 1-5 1-5 10-19 0 20-49 20-49 5-9 5-9 1-5 0 20-49 20-49 1-5 1-5  
1-5 10-19 1-5 5-9 0 1-5 0 0 1-5 1-5 5-9 1-5 0 5-9 20-49 1-5 0  
5-9 1-5 0 1-5 0 1-5 0 20-49 0 1-5 0 0 0 0 200-299 0 5-9  
10-19 1-5 0 1-5 1-5 1-5 0 20-49 1-5 1-5 0 0 0 0 300-499 0 10-19  
0 0 0 0 0 0 0 1-5 0 0 0 0 0 0 5-9 0 0  
0 0 0 1-5 1-5 0 1-5 20-49 10-19 5-9 1-5 10-19 0 1-5 100-199 1-5 10-19  
20-49 1-5 0 1-5 0 1-5 1-5 20-49 1-5 5-9 0 1-5 0 0 100-199 5-9 20-49  
1-5 0 0 0 0 1-5 0 1-5 0 0 0 0 0 0 1-5 0 0  
20-49 1-5 1-5 1-5 0 5-9 1-5 10-19 1-5 5-9 0 0 0 10-19 50-99 1-5 20-49  
1-5 10-19 1-5 1-5 0 1-5 0 5-9 0 5-9 0 1-5 0 10-19 50-99 0 1-5  
1-5 20-49 0 1-5 0 0 0 1-5 0 5-9 0 10-19 0 1-5 5-9 0 5-9  
20-49 20-49 1-5 1-5 1-5 0 0 50-99 5-9 0 1-5 1-5 0 20-49 50-99 5-9 10-19  
20-49 20-49 10-19 5-9 1-5 5-9 1-5 20-49 5-9 5-9 5-9 10-19 0 20-49 300-499 1-5 10-19  
200-299 500-999 300-499 50-99 20-49 100-199 20-49 1K-3K 0 500-999 20-49 0 0 300-499 3K-5K 300-499 300-499  
Key
Performance metric

Information metric
Performance metric
Information metric
Metric Ref Type
Affinity
Anglian
Bristol Water
Dŵr Cymru
Hafren Dfrdwy
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Mains diversions - written acknowledgements within target W16.1 PERF
Mains diversions- applications returned/refused/questioned W16.1a INFO
Mains diversions (without constraints) - quotations within target W17.1 PERF
Mains diversions (with constraints) - quotations within target W17.2 PERF
Mains diversion quotations - % where agreed extension W17.2a INFO
Mains diversions - construction/commissioning within target W18.1 PERF
Self-lay point of connection applications - written acknowledgements within target W19.1 PERF
Self-lay Point of Connection report < 500 plots etc - reports issued within target W20.1 PERF
Self-lay Point of Connection reports >500 plots etc - reports issued within target W21.1 PERF
Self-lay design approval and terms request application - written acknowledgements within target W22.1 PERF
Sel-lay design and terms request <500 plots etc - quotations within target W23.1 PERF
Self-lay design and terms request >500 plots etc - quotations within target W24.1 PERF
Self-lay signed agreement - acknowledgements within target W25.1 PERF
Self-lay water for pressure/bacteriological testing - provided within target W26.1 PERF
Self-lay permanent water supply - provided within target W27.1 PERF
Self-lay vesting certificates - issued within target W28.1 PERF
Self-lay Asset Payments - issued within target W29.1 PERF
Self-lay plot references and costing details - issued within target W30.1 PERF
200-299 200-299 50-99 200-299 5-9 100-199 10-19 200-299 50-99 20-49 100-199 50-99 0 500-999 300-499 100-199 50-99  
1K-3K 3K-5K 500-999 1K-3K 100-199 1K-3K 300-499 3K-5K 1K-3K 500-999 1K-3K 1K-3K 300-499 3K-5K 3K-5K 500-999 1K-3K  
1K-3K 3K-5K 50-99 1K-3K 100-199 1K-3K 300-499 3K-5K 1K-3K 500-999 1K-3K 1K-3K 300-499 3K-5K 3K-5K 500-999 1K-3K  
10K-25K 10K-25K 3K-5K 5K-10K 200-299 10K-25K 1K-3K 10K-25K 10K-25K 3K-5K 5K-10K 5K-10K 200-299 10K-25K 10K-25K 3K-5K 10K-25K  
5K-10K 5K-10K 1K-3K 5K-10K 100-199 5K-10K 1K-3K 5K-10K 3K-5K 1K-3K 5K-10K 3K-5K 500-999 10K-25K 1K-3K 1K-3K 5K-10K  
5K-10K 5K-10K 1K-3K 5K-10K 100-199 5K-10K 1K-3K 5K-10K 3K-5K 1K-3K 5K-10K 3K-5K 500-999 10K-25K 1K-3K 1K-3K 5K-10K  
200-299 300-499 50-99 100-199 10-19 200-299 50-99 200-299 100-199 20-49 50-99 50-99 10-19 500-999 200-299 100-199 200-299  
200-299 300-499 50-99 100-199 10-19 200-299 50-99 200-299 100-199 20-49 50-99 50-99 10-19 500-999 200-299 100-199 200-299  
100-199 200-299 50-99 50-99 10-19 200-299 20-49 100-199 100-199 50-99 50-99 20-49 10-19 200-299 100-199 100-199 200-299  
1-5 10-19 0 1-5 1-5 5-9 0 5-9 0 0 1-5 1-5 0 1-5 5-9 1-5 1-5  
100-199 300-499 50-99 50-99 10-19 200-299 20-49 200-299 100-199 50-99 50-99 20-49 10-19 200-299 100-199 100-199 200-299  
1-5 1-5 0 1-5 0 0 0 0 0 0 0 0 0 0 0 1-5 0  
100-199 200-299 50-99 100-199 1-5 300-499 20-49 300-499 50-99 100-199 200-299 50-99 5-9 100-199 300-499 20-49 200-299  
100-199 200-299 50-99 100-199 1-5 300-499 20-49 300-499 50-99 100-199 200-299 50-99 5-9 100-199 300-499 20-49 200-299  
50-99 50-99 10-19 20-49 5-9 20-49 5-9 100-199 100-199 20-49 20-49 20-49 0 100-199 500-999 20-49 20-49  
50-99 50-99 5-9 20-49 5-9 20-49 5-9 100-199 50-99 1-5 20-49 20-49 0 100-199 500-999 20-49 20-49  
20-49 20-49 5-9 10-19 1-5 20-49 1-5 100-199 100-199 10-19 20-49 1-5 0 100-199 100-199 5-9 10-19  
0 1-5 0 0 0 5-9 0 5-9 0 0 0 5-9 0 5-9 1-5 0 0  
20-49 50-99 5-9 10-19 1-5 20-49 1-5 100-199 100-199 10-19 20-49 5-9 0 100-199 100-199 5-9 10-19  
20-49 20-49 1-5 20-49 0 5-9 1-5 20-49 10-19 10-19 20-49 1-5 0 20-49 100-199 5-9 5-9  
20-49 10-19 0 10-19 1-5 20-49 1-5 100-199 10-19 1-5 0 1-5 0 0 1K-3K 1-5 50-99  
20-49 10-19 0 5-9 1-5 20-49 1-5 100-199 1-5 1-5 0 1-5 0 0 1K-3K 1-5 50-99  
0 1-5 0 0 0 0 0 5-9 0 0 0 0 0 0 10-19 0 0  
1-5 0 0 1-5 1-5 0 10-19 100-199 20-49 20-49 10-19 20-49 0 50-99 300-499 20-49 50-99  
100-199 5-9 0 1-5 1-5 10-19 5-9 100-199 5-9 20-49 5-9 10-19 0 10-19 500-999 20-49 100-199  
1-5 0 0 0 0 1-5 0 20-49 0 0 0 0 0 0 10-19 0 0  
50-99 20-49 10-19 10-19 1-5 20-49 5-9 50-99 20-49 20-49 1-5 0 0 100-199 200-299 10-19 50-99  
10-19 50-99 5-9 1-5 0 5-9 1-5 20-49 10-19 20-49 0 1-5 0 20-49 200-299 5-9 20-49  
10-19 200-299 1-5 1-5 0 0 1-5 10-19 1-5 20-49 0 20-49 0 10-19 50-99 0 20-49  
50-99 100-199 20-49 20-49 1-5 10-19 1-5 500-999 10-19 0 20-49 10-19 0 200-299 500-999 20-49 50-99  
50-99 100-199 50-99 20-49 1-5 20-49 5-9 200-299 10-19 20-49 20-49 10-19 0 100-199 1K-3K 20-49 20-49  
1K-3K 1K-3K 1K-3K 500-999 50-99 1K-3K 300-499 5K-10K 0 3K-5K 50-99 0 0 5K-10K 10K-25K 1K-3K 1K-3K  
Key
Performance metric

Information metric

Chart 1: Developer Services levels of service performance - % within target and activity levels water supply
Quarter 1 (Apr-June 2020-21)

This report
Industry Average
Volumes

Chart 2: Developer Services levels of service performance - % within target and activity levels water supply
Rolling year to date

This report
Industry Average
Volumes

Chart 3: Developer Services levels of service performance - % within target and activity levels water supply
Latest 4 quarters

Q2 2019-20
Q3 2019-20
Q4 2019-20
This report
Industry Average
Volumes
Metric Ref Type
Affinity
Anglian
Bristol Water
Dŵr Cymru
Hafren Dfrdwy
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Mains diversions - written acknowledgements within target W16.1 PERF
Mains diversions- applications returned/refused/questioned W16.1a INFO
Mains diversions (without constraints) - quotations within target W17.1 PERF
Mains diversions (with constraints) - quotations within target W17.2 PERF
Mains diversion quotations - % where agreed extension W17.2a INFO
Mains diversions - construction/commissioning within target W18.1 PERF
Self-lay point of connection applications - written acknowledgements within target W19.1 PERF
Self-lay Point of Connection report < 500 plots etc - reports issued within target W20.1 PERF
Self-lay Point of Connection reports >500 plots etc - reports issued within target W21.1 PERF
Self-lay design approval and terms request application - written acknowledgements within target W22.1 PERF
Sel-lay design and terms request <500 plots etc - quotations within target W23.1 PERF
Self-lay design and terms request >500 plots etc - quotations within target W24.1 PERF
Self-lay signed agreement - acknowledgements within target W25.1 PERF
Self-lay water for pressure/bacteriological testing - provided within target W26.1 PERF
Self-lay permanent water supply - provided within target W27.1 PERF
Self-lay vesting certificates - issued within target W28.1 PERF
Self-lay Asset Payments - issued within target W29.1 PERF
Self-lay plot references and costing details - issued within target W30.1 PERF
Water Totals
62 53 12 108 1 48 2 47 25 3 29 13 0 137 102 51 18  
527 933 238 557 46 362 67 993 406 190 517 390 92 1,052 1,282 256 511  
527 933 28 557 46 362 67 993 406 190 517 390 92 1,052 1,282 256 511  
7,352 2,536 1,044 1,937 29 5,883 174 2,248 2,925 798 2,164 2,596 5 3,815 5,886 978 3,295  
1,121 1,809 821 1,026 30 1,884 228 1,759 925 359 1,026 1,023 166 2,896 627 412 1,160  
1,121 1,809 821 1,027 30 1,884 228 1,759 925 353 1,026 1,023 166 2,896 627 412 1,160  
46 90 18 37 4 54 7 46 37 8 21 25 0 130 69 33 58  
46 90 18 37 4 54 7 46 37 8 21 25 0 130 69 33 58  
43 58 11 28 2 71 6 48 37 20 23 0 0 72 40 26 90  
0 3 0 0 0 3 0 3 0 0 0 0 0 0 0 0 1  
43 61 11 28 2 74 6 51 37 20 23 0 0 72 40 26 91  
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0  
14 67 9 27 0 30 6 87 4 26 35 12 0 42 109 6 28  
14 67 9 27 0 30 6 65 4 26 35 12 0 42 109 6 28  
20 20 1 15 0 4 1 45 49 4 8 9 0 18 235 3 15  
20 20 1 15 0 4 0 45 18 1 8 9 0 18 235 3 15  
14 14 2 4 2 6 0 38 41 5 9 1 0 19 24 1 4  
0 1 0 0 0 4 0 0 0 0 0 0 0 2 1 0 0  
14 15 2 4 2 10 0 38 41 5 9 1 0 21 25 1 4  
3 11 1 9 0 1 0 0 1 1 5 2 0 8 37 3 0  
9 3 0 2 0 1 0 37 0 1 0 0 0 0 265 0 8  
10 3 0 1 1 3 0 32 1 2 0 0 0 0 390 0 13  
0 0 0 0 0 0 0 2 0 0 0 0 0 0 7 0 0  
0 0 0 1 1 0 2 32 11 8 2 11 0 4 122 4 18  
38 1 0 1 0 3 1 42 1 7 0 4 0 0 126 6 23  
1 0 0 0 0 1 0 1 0 0 0 0 0 0 1 0 0  
24 3 2 1 0 5 1 16 4 8 0 0 0 17 60 2 26  
1 16 2 1 0 3 0 6 0 5 0 2 0 10 74 0 3  
2 29 0 1 0 0 0 4 0 7 0 12 0 2 9 0 8  
38 39 1 3 2 0 0 90 7 0 2 4 0 35 85 5 18  
38 44 19 6 1 9 1 39 8 8 7 10 0 49 310 4 13  
235 734 359 98 25 110 49 1,282 0 743 36 0 0 480 3,287 343 455  
9,598 6,467 2,540 3,863 144 8,485 545 6,897 4,482 2,203 3,884 4,114 263 8,788 13,148 2,133 5,765
Metric Ref Type
Affinity
Anglian
Bristol Water
Dŵr Cymru
Hafren Dfrdwy
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Mains diversions - written acknowledgements within target W16.1 PERF
Mains diversions- applications returned/refused/questioned W16.1a INFO
Mains diversions (without constraints) - quotations within target W17.1 PERF
Mains diversions (with constraints) - quotations within target W17.2 PERF
Mains diversion quotations - % where agreed extension W17.2a INFO
Mains diversions - construction/commissioning within target W18.1 PERF
Self-lay point of connection applications - written acknowledgements within target W19.1 PERF
Self-lay Point of Connection report < 500 plots etc - reports issued within target W20.1 PERF
Self-lay Point of Connection reports >500 plots etc - reports issued within target W21.1 PERF
Self-lay design approval and terms request application - written acknowledgements within target W22.1 PERF
Sel-lay design and terms request <500 plots etc - quotations within target W23.1 PERF
Self-lay design and terms request >500 plots etc - quotations within target W24.1 PERF
Self-lay signed agreement - acknowledgements within target W25.1 PERF
Self-lay water for pressure/bacteriological testing - provided within target W26.1 PERF
Self-lay permanent water supply - provided within target W27.1 PERF
Self-lay vesting certificates - issued within target W28.1 PERF
Self-lay Asset Payments - issued within target W29.1 PERF
Self-lay plot references and costing details - issued within target W30.1 PERF
Water Totals
62 53 12 108 1 48 2 47 25 3 29 13 0 137 101 51 13  
524 933 236 557 46 353 67 985 406 189 512 272 78 1,044 1,273 256 406  
80 83 28 418 0 298 6 0 70 89 4 230 78 530 662 70 212  
7,352 2,535 1,039 1,935 29 5,830 171 2,248 2,923 715 2,043 2,264 4 3,723 5,886 901 2,906  
1,032 1,802 731 1,022 30 1,577 226 1,759 881 352 970 1,023 166 2,695 623 321 937  
441 817 86 241 0 165 106 370 310 91 365 409 166 2,434 261 101 334  
46 89 17 36 4 52 7 46 37 8 20 25 0 129 65 33 40  
21 55 7 15 4 29 2 44 17 3 16 20 0 5 39 29 52  
43 56 11 28 2 68 6 47 37 19 22 0 0 55 40 26 4  
0 3 0 0 0 3 0 3 0 0 0 0 0 0 0 0 0  
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0  
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0  
11 67 7 27 0 28 5 87 4 26 35 11 0 36 109 5 23  
3 47 5 4 0 8 5 46 3 6 15 6 0 24 24 0 5  
20 19 1 15 0 3 1 44 49 4 8 9 0 17 229 3 12  
8 8 1 5 0 2 0 0 3 0 4 4 0 11 33 0 12  
14 14 2 4 2 6 0 38 41 5 9 0 0 15 24 1 0  
0 1 0 0 0 4 0 0 0 0 0 0 0 2 1 0 0  
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0  
1 11 1 9 0 1 0 0 1 1 4 2 0 8 37 3 0  
8 3 0 2 0 1 0 37 0 1 0 0 0 0 264 0 7  
10 3 0 0 1 3 0 32 1 2 0 0 0 0 390 0 10  
0 0 0 0 0 0 0 2 0 0 0 0 0 0 7 0 0  
0 0 0 1 1 0 2 32 11 8 2 11 0 4 121 4 13  
37 1 0 0 0 3 1 42 1 4 0 4 0 0 126 6 5  
1 0 0 0 0 0 0 1 0 0 0 0 0 0 1 0 0  
23 3 2 1 0 5 1 16 4 8 0 0 0 16 60 2 18  
1 16 2 1 0 3 0 6 0 5 0 2 0 3 74 0 3  
1 29 0 1 0 0 0 4 0 7 0 12 0 1 9 0 4  
38 39 1 3 2 0 0 90 7 0 2 2 0 35 84 5 8  
38 44 19 6 1 9 1 39 8 8 7 10 0 46 310 4 11  
235 734 359 98 25 110 49 1,282 0 743 36 0 0 480 3,287 343 315  
9,497 6,455 2,440 3,854 144 8,107 539 6,887 4,436 2,108 3,699 3,660 248 8,446 13,121 1,964 4,735
Metric Ref Type
Affinity
Anglian
Bristol Water
Dŵr Cymru
Hafren Dfrdwy
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Mains diversions - written acknowledgements within target W16.1 PERF
Mains diversions- applications returned/refused/questioned W16.1a INFO
Mains diversions (without constraints) - quotations within target W17.1 PERF
Mains diversions (with constraints) - quotations within target W17.2 PERF
Mains diversion quotations - % where agreed extension W17.2a INFO
Mains diversions - construction/commissioning within target W18.1 PERF
Self-lay point of connection applications - written acknowledgements within target W19.1 PERF
Self-lay Point of Connection report < 500 plots etc - reports issued within target W20.1 PERF
Self-lay Point of Connection reports >500 plots etc - reports issued within target W21.1 PERF
Self-lay design approval and terms request application - written acknowledgements within target W22.1 PERF
Sel-lay design and terms request <500 plots etc - quotations within target W23.1 PERF
Self-lay design and terms request >500 plots etc - quotations within target W24.1 PERF
Self-lay signed agreement - acknowledgements within target W25.1 PERF
Self-lay water for pressure/bacteriological testing - provided within target W26.1 PERF
Self-lay permanent water supply - provided within target W27.1 PERF
Self-lay vesting certificates - issued within target W28.1 PERF
Self-lay Asset Payments - issued within target W29.1 PERF
Self-lay plot references and costing details - issued within target W30.1 PERF
Water Totals
261 249 58 294 9 133 12 262 73 48 110 51 0 556 355 130 70  
1,957 3,264 813 1,943 151 1,383 338 3,705 1,545 717 2,027 1,279 414 4,103 4,570 969 1,790  
1,957 3,264 79 1,943 151 1,383 338 3,705 1,545 717 2,027 1,279 414 4,103 4,570 969 1,790  
20,892 11,262 4,651 8,538 288 23,071 1,804 10,897 15,176 4,091 7,751 8,196 250 20,540 22,078 4,976 17,477  
7,257 8,428 2,122 5,144 144 9,379 1,201 8,634 4,945 1,889 5,319 4,208 844 14,969 2,739 1,898 6,149  
7,257 8,428 2,122 5,145 144 9,379 1,201 8,634 4,945 1,883 5,319 3,670 844 14,969 2,739 1,898 6,149  
235 447 68 170 14 230 50 234 199 43 95 72 17 589 287 136 243  
235 447 68 170 14 230 50 234 199 43 95 73 17 589 287 136 243  
192 287 63 92 13 281 30 199 155 57 90 21 17 284 163 109 268  
3 14 0 1 1 7 0 8 0 0 1 2 0 4 5 2 1  
195 301 63 93 14 288 30 207 155 57 91 23 17 288 168 111 269  
1 1 0 1 0 0 0 0 0 0 0 0 0 0 0 2 0  
104 279 71 126 2 318 33 470 72 118 253 88 6 158 403 37 209  
104 279 71 126 2 318 33 448 72 118 253 59 6 159 403 37 209  
86 88 10 43 7 45 7 176 119 30 27 30 0 117 827 27 49  
86 86 6 43 7 45 7 176 73 3 25 26 0 117 827 27 49  
49 49 6 18 4 20 4 136 127 18 32 1 0 106 113 6 15  
0 1 0 0 0 9 0 6 0 0 0 6 0 7 4 0 0  
49 50 6 18 4 29 4 142 127 18 32 7 0 113 117 6 15  
20 41 2 25 0 5 1 20 12 10 25 2 0 28 138 5 5  
39 15 0 11 4 22 3 128 12 4 0 4 0 0 1,022 3 77  
33 13 0 8 2 24 1 116 3 3 0 2 0 0 1,603 1 75  
0 1 0 0 0 0 0 8 0 0 0 0 0 0 18 0 0  
1 0 0 2 1 0 10 136 38 34 10 34 0 82 484 29 73  
100 5 0 2 1 17 6 101 7 38 6 15 0 17 576 22 101  
1 0 0 0 0 1 0 49 0 0 0 0 0 0 10 0 0  
68 38 12 10 1 23 6 99 20 20 1 0 0 123 231 10 84  
12 52 8 2 0 5 3 26 11 35 0 3 0 28 267 5 33  
10 213 3 3 0 0 2 16 1 38 0 29 0 10 54 0 38  
56 182 43 20 2 19 3 601 13 0 27 11 0 220 526 48 55  
58 160 74 25 1 27 5 259 15 47 20 14 0 188 1,001 42 38  
1,575 2,924 1,694 763 82 1,033 347 9,681 0 4,312 83 0 0 7,320 18,262 1,093 2,650  
33,009 28,012 9,698 17,240 727 36,052 3,866 35,967 22,543 11,552 15,877 14,068 1,548 49,449 55,736 9,548 29,500
Metric Ref Type
Affinity
Anglian
Bristol Water
Dŵr Cymru
Hafren Dfrdwy
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Mains diversions - written acknowledgements within target W16.1 PERF
Mains diversions- applications returned/refused/questioned W16.1a INFO
Mains diversions (without constraints) - quotations within target W17.1 PERF
Mains diversions (with constraints) - quotations within target W17.2 PERF
Mains diversion quotations - % where agreed extension W17.2a INFO
Mains diversions - construction/commissioning within target W18.1 PERF
Self-lay point of connection applications - written acknowledgements within target W19.1 PERF
Self-lay Point of Connection report < 500 plots etc - reports issued within target W20.1 PERF
Self-lay Point of Connection reports >500 plots etc - reports issued within target W21.1 PERF
Self-lay design approval and terms request application - written acknowledgements within target W22.1 PERF
Sel-lay design and terms request <500 plots etc - quotations within target W23.1 PERF
Self-lay design and terms request >500 plots etc - quotations within target W24.1 PERF
Self-lay signed agreement - acknowledgements within target W25.1 PERF
Self-lay water for pressure/bacteriological testing - provided within target W26.1 PERF
Self-lay permanent water supply - provided within target W27.1 PERF
Self-lay vesting certificates - issued within target W28.1 PERF
Self-lay Asset Payments - issued within target W29.1 PERF
Self-lay plot references and costing details - issued within target W30.1 PERF
Water Totals
259 249 56 294 9 133 12 262 73 46 110 50 0 556 354 129 44  
1,954 3,264 807 1,942 141 1,353 338 3,516 1,545 715 2,019 1,027 388 4,090 4,544 961 1,589  
298 396 78 1,468 0 1,113 19 0 287 290 149 680 388 2,109 2,271 333 867  
20,882 11,257 4,635 8,529 288 22,960 1,800 10,891 15,164 3,843 7,598 7,298 237 20,431 22,049 4,862 13,897  
6,966 8,350 1,705 5,102 142 8,215 1,190 8,629 4,765 1,783 5,237 4,208 676 13,675 2,702 1,764 4,913  
2,611 2,547 277 991 0 1,226 237 1,977 1,315 553 1,939 2,036 676 11,296 1,243 593 1,110  
232 446 66 169 14 198 50 222 199 43 93 71 17 586 276 136 195  
128 206 36 65 14 141 21 184 53 25 70 40 17 16 151 98 226  
192 285 62 91 13 271 30 195 155 54 89 3 16 239 162 109 33  
3 14 0 1 1 7 0 8 0 0 1 2 0 3 5 2 0  
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0  
1 0 0 1 0 0 0 0 0 0 0 0 0 0 0 1 0  
100 279 68 126 2 300 31 470 64 118 250 84 6 123 403 36 185  
30 215 62 14 0 33 8 206 39 59 33 23 6 65 75 2 25  
85 87 9 43 6 42 7 169 119 30 27 29 0 115 808 26 34  
44 24 5 14 0 29 3 0 17 2 17 16 0 47 173 16 41  
49 49 6 18 4 20 4 132 127 18 31 0 0 94 112 5 1  
0 1 0 0 0 9 0 6 0 0 0 6 0 7 4 0 0  
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0  
16 41 2 25 0 5 1 20 12 10 20 2 0 26 138 5 3  
36 15 0 11 4 22 3 128 12 4 0 4 0 0 1,018 3 55  
29 13 0 6 2 24 1 115 3 3 0 1 0 0 1,594 1 48  
0 1 0 0 0 0 0 8 0 0 0 0 0 0 18 0 0  
0 0 0 2 1 0 9 135 38 34 10 33 0 81 476 29 57  
97 5 0 1 1 14 6 101 7 28 6 9 0 17 576 21 26  
1 0 0 0 0 0 0 49 0 0 0 0 0 0 10 0 0  
66 38 12 10 1 23 6 99 20 20 1 0 0 116 231 10 65  
10 52 8 2 0 5 3 26 11 35 0 3 0 16 259 5 26  
9 213 3 3 0 0 2 16 1 38 0 29 0 9 49 0 14  
56 182 39 20 2 14 3 601 13 0 26 7 0 220 525 48 28  
58 150 74 25 1 24 5 259 15 43 20 14 0 177 999 41 22  
1,575 2,924 1,694 763 82 1,033 347 9,675 0 4,312 83 0 0 7,320 18,262 1,093 2,342  
32,675 27,915 9,246 17,183 714 34,672 3,848 35,732 22,343 11,177 15,621 12,880 1,340 47,901 55,574 9,286 23,577
Key:
Upper quartile performance
Inter-quartile performance
Lower quartile performance
Information metric
Metric Ref Type
Anglian
Dŵr Cymru
Hafren Dfrdwy
Northumbrian
Severn Trent
South West
Southern
Thames
United Utilities
Wessex
Yorkshire
 
Upper Quartile1
Lower Quartile2
Median
Average
Pre-development enquiry – reports issued within target S1.1 PERF
Sewer requisition - written acknowledgement of applications within target S2.1 PERF
Sewer requisition - applications refused/returned/questioned S2.1a INFO
Sewer requisition design – offers issued within target S3.1 PERF
Sewer requisition – constructed and commissioned within agreed extension S4.1 PERF
Sewer requisition – constructed and commissioned - extensions agreed S4.1a INFO
Technical vetting of adoptions & diversions– acknowledgements within target S5.1 PERF
Technical vetting of adoptions & diversions – applications refused/returned/questioned S5.1a INFO
Technical vetting of adoptions & diversions – approval or rejection letters within target S6.1 PERF
Technical vetting of adoptions & diversions – extensions agreed S6.1a INFO
Adoption legal agreement – draft agreements issued within target S7.1 PERF
s106 sewer connection - approval letters issued within target S8.1 PERF
s106 sewer connection - rejection letters issued within target S9.1 PERF
Sewerage Average
100.00% 100.00% 100.00% 100.00% 98.51% 100.00% 94.19% 100.00% 100.00% 98.86% 99.13%   100.00% 98.86% 100.00% 99.15%  
- 100.00% 100.00% - 83.33% 100.00% 100.00% 87.50% - - 75.00%   100.00% 83.33% 100.00% 92.26%  
- 0.00% 100.00% - 83.33% 50.00% 36.36% 0.00% - - 0.00%   83.33% 0.00% 36.36% 38.53%  
100.00% - - - 100.00% 100.00% 90.00% 100.00% 100.00% 100.00% 100.00%   100.00% 100.00% 100.00% 98.75%  
100.00% - - - - - - 100.00% - - -   100.00% 100.00% 100.00% 100.00%  
0.00% - - - - - - 0.00% - - -   0.00% 0.00% 0.00% 0.00%  
100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 85.71% 100.00% 100.00% 96.30% 99.07%   100.00% 99.07% 100.00% 98.28%  
4.51% 0.00% 100.00% 77.78% 81.65% 92.31% 14.29% 86.11% 6.15% 83.95% 40.19%   86.11% 6.15% 77.78% 53.36%  
100.00% 100.00% 100.00% 100.00% 98.82% 100.00% 80.00% 100.00% 100.00% 100.00% 100.00%   100.00% 100.00% 100.00% 98.07%  
0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 18.60% 0.00% 0.00% 26.53%   0.00% 0.00% 0.00% 4.10%  
100.00% 100.00% 100.00% 100.00% 97.62% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00%   100.00% 100.00% 100.00% 99.78%  
100.00% 97.99% 100.00% 98.80% 99.55% 98.04% 95.22% 100.00% 100.00% 100.00% 99.30%   100.00% 98.04% 99.55% 98.99%  
100.00% 100.00% - 100.00% - 100.00% 98.11% - 100.00% 100.00% 100.00%   100.00% 100.00% 100.00% 99.76%  
100.00% 99.60% 100.00% 99.53% 99.10% 98.99% 95.34% 99.90% 100.00% 98.82% 99.19%   100.00% 98.99% 99.53% 99.13%
Key
Upper quartile performance

Inter-quartile performance

Lower quartile performance

Information metric
Key:
Upper quartile performance
Inter-quartile performance
Lower quartile performance
Information metric
Metric Ref Type
Anglian
Dŵr Cymru
Hafren Dfrdwy
Northumbrian
Severn Trent
South West
Southern
Thames
United Utilities
Wessex
Yorkshire
 
Upper Quartile1
Lower Quartile2
Median
Average
Pre-development enquiry – reports issued within target S1.1 PERF
Sewer requisition - written acknowledgement of applications within target S2.1 PERF
Sewer requisition - applications refused/returned/questioned S2.1a INFO
Sewer requisition design – offers issued within target S3.1 PERF
Sewer requisition – constructed and commissioned within agreed extension S4.1 PERF
Sewer requisition – constructed and commissioned - extensions agreed S4.1a INFO
Technical vetting of adoptions & diversions– acknowledgements within target S5.1 PERF
Technical vetting of adoptions & diversions – applications refused/returned/questioned S5.1a INFO
Technical vetting of adoptions & diversions – approval or rejection letters within target S6.1 PERF
Technical vetting of adoptions & diversions – extensions agreed S6.1a INFO
Adoption legal agreement – draft agreements issued within target S7.1 PERF
s106 sewer connection - approval letters issued within target S8.1 PERF
s106 sewer connection - rejection letters issued within target S9.1 PERF
Sewerage Average
100.00% 100.00% 100.00% 100.00% 99.45% 100.00% 97.10% 99.84% 99.74% 99.23% 99.33%   100.00% 99.33% 99.84% 99.52%  
- 100.00% 100.00% 100.00% 96.77% 93.33% 95.92% 94.12% 100.00% 100.00% 90.00%   100.00% 94.12% 98.39% 97.01%  
- 57.14% 100.00% 0.00% 90.32% 73.33% 40.82% 0.00% 0.00% 0.00% 10.00%   73.33% 0.00% 25.41% 37.16%  
100.00% 100.00% 100.00% - 100.00% 100.00% 75.00% 100.00% 100.00% 100.00% 100.00%   100.00% 100.00% 100.00% 97.50%  
100.00% 100.00% - - - 100.00% 100.00% 100.00% 100.00% 100.00% -   100.00% 100.00% 100.00% 100.00%  
0.00% 0.00% - - - 33.33% 100.00% 0.00% 0.00% 100.00% -   100.00% 0.00% 0.00% 33.33%  
100.00% 100.00% 100.00% 99.12% 99.76% 100.00% 97.85% 100.00% 99.60% 96.88% 98.88%   100.00% 98.88% 99.76% 99.28%  
11.23% 0.00% 92.31% 74.56% 76.19% 91.40% 39.78% 86.03% 8.10% 81.60% 25.11%   86.03% 11.23% 74.56% 53.30%  
100.00% 100.00% 100.00% 97.83% 99.63% 95.89% 80.49% 100.00% 100.00% 97.80% 100.00%   100.00% 97.80% 100.00% 97.42%  
0.00% 0.00% 7.69% 0.00% 0.00% 0.00% 0.00% 23.68% 0.00% 0.00% 11.06%   7.69% 0.00% 0.00% 3.86%  
100.00% 100.00% 100.00% 98.63% 99.55% 98.28% 100.00% 100.00% 100.00% 100.00% 100.00%   100.00% 99.55% 100.00% 99.68%  
100.00% 99.47% 100.00% 99.43% 99.54% 99.60% 96.14% 100.00% 99.84% 99.19% 99.66%   100.00% 99.43% 99.60% 99.35%  
100.00% 100.00% - 100.00% - 100.00% 97.61% - 100.00% 100.00% 100.00%   100.00% 100.00% 100.00% 99.70%  
100.00% 99.89% 100.00% 99.27% 99.53% 99.20% 96.04% 99.92% 99.83% 98.69% 99.47%   99.92% 99.20% 99.53% 99.26%
Key
Upper quartile performance

Inter-quartile performance

Lower quartile performance

Information metric
Performance metric
Information metric
Metric Ref Type
Anglian
Dŵr Cymru
Hafren Dfrdwy
Northumbrian
Severn Trent
South West
Southern
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target S1.1 PERF
Sewer requisition - written acknowledgement of applications within target S2.1 PERF
Sewer requisition - applications refused/returned/questioned S2.1a INFO
Sewer requisition design – offers issued within target S3.1 PERF
Sewer requisition – constructed and commissioned within agreed extension S4.1 PERF
Sewer requisition – constructed and commissioned - extensions agreed S4.1a INFO
Technical vetting of adoptions & diversions– acknowledgements within target S5.1 PERF
Technical vetting of adoptions & diversions – applications refused/returned/questioned S5.1a INFO
Technical vetting of adoptions & diversions – approval or rejection letters within target S6.1 PERF
Technical vetting of adoptions & diversions – extensions agreed S6.1a INFO
Adoption legal agreement – draft agreements issued within target S7.1 PERF
s106 sewer connection - approval letters issued within target S8.1 PERF
s106 sewer connection - rejection letters issued within target S9.1 PERF
100-199 100-199 1-5 50-99 200-299 20-49 50-99 300-499 200-299 100-199 100-199  
0 1-5 1-5 0 5-9 1-5 10-19 5-9 0 0 1-5  
0 1-5 1-5 0 5-9 1-5 10-19 5-9 0 0 1-5  
1-5 0 0 0 1-5 5-9 10-19 1-5 1-5 1-5 1-5  
1-5 0 0 0 0 0 0 1-5 0 0 0  
1-5 0 0 0 0 0 0 1-5 0 0 0  
100-199 100-199 1-5 20-49 100-199 20-49 10-19 20-49 50-99 50-99 100-199  
100-199 100-199 1-5 20-49 100-199 20-49 10-19 20-49 50-99 50-99 100-199  
300-499 100-199 1-5 10-19 50-99 20-49 10-19 20-49 50-99 20-49 50-99  
300-499 100-199 1-5 10-19 50-99 10-19 10-19 20-49 50-99 20-49 50-99  
50-99 100-199 1-5 10-19 20-49 10-19 10-19 20-49 20-49 10-19 10-19  
300-499 100-199 1-5 50-99 300-499 100-199 200-299 300-499 100-199 100-199 100-199  
50-99 20-49 0 5-9 0 1-5 100-199 0 50-99 1-5 5-9  
Key
Performance metric

Information metric
Performance metric
Information metric
Metric Ref Type
Anglian
Dŵr Cymru
Hafren Dfrdwy
Northumbrian
Severn Trent
South West
Southern
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target S1.1 PERF
Sewer requisition - written acknowledgement of applications within target S2.1 PERF
Sewer requisition - applications refused/returned/questioned S2.1a INFO
Sewer requisition design – offers issued within target S3.1 PERF
Sewer requisition – constructed and commissioned within agreed extension S4.1 PERF
Sewer requisition – constructed and commissioned - extensions agreed S4.1a INFO
Technical vetting of adoptions & diversions– acknowledgements within target S5.1 PERF
Technical vetting of adoptions & diversions – applications refused/returned/questioned S5.1a INFO
Technical vetting of adoptions & diversions – approval or rejection letters within target S6.1 PERF
Technical vetting of adoptions & diversions – extensions agreed S6.1a INFO
Adoption legal agreement – draft agreements issued within target S7.1 PERF
s106 sewer connection - approval letters issued within target S8.1 PERF
s106 sewer connection - rejection letters issued within target S9.1 PERF
500-999 200-299 5-9 100-199 500-999 100-199 300-499 1K-3K 500-999 500-999 300-499  
0 10-19 1-5 1-5 20-49 10-19 20-49 10-19 5-9 5-9 10-19  
0 10-19 1-5 1-5 20-49 10-19 20-49 10-19 5-9 5-9 10-19  
5-9 5-9 1-5 0 10-19 10-19 10-19 10-19 5-9 5-9 1-5  
1-5 1-5 0 0 0 5-9 1-5 5-9 1-5