Developer services

Developer Services Levels of Service Report: Quarter 4 (Jan-Mar 2019-20)
Published: 19 May 2020

Filter Data
Key:
Upper quartile performance
Inter-quartile performance
Lower quartile performance
Information metric
Metric Ref Type
Affinity
Anglian
Bristol Water
Dŵr Cymru
Hafren Dfrdwy
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
 
Upper Quartile1
Lower Quartile2
Median
Average
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Mains diversions - written acknowledgements within target W16.1 PERF
Mains diversions- applications returned/refused/questioned W16.1a INFO
Mains diversions (without constraints) - quotations within target W17.1 PERF
Mains diversions (with constraints) - quotations within target W17.2 PERF
Mains diversion quotations - % where agreed extension W17.2a INFO
Mains diversions - construction/commissioning within target W18.1 PERF
Self-lay point of connection applications - written acknowledgements within target W19.1 PERF
Self-lay Point of Connection report < 500 plots etc - reports issued within target W20.1 PERF
Self-lay Point of Connection reports >500 plots etc - reports issued within target W21.1 PERF
Self-lay design approval and terms request application - written acknowledgements within target W22.1 PERF
Sel-lay design and terms request <500 plots etc - quotations within target W23.1 PERF
Self-lay design and terms request >500 plots etc - quotations within target W24.1 PERF
Self-lay signed agreement - acknowledgements within target W25.1 PERF
Self-lay water for pressure/bacteriological testing - provided within target W26.1 PERF
Self-lay permanent water supply - provided within target W27.1 PERF
Self-lay vesting certificates - issued within target W28.1 PERF
Self-lay Asset Payments - issued within target W29.1 PERF
Self-lay plot references and costing details - issued within target W30.1 PERF
Water Average
100.00% 100.00% 96.43% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 94.44% 100.00% 100.00% - 100.00% 100.00% 96.00% 35.71%   100.00% 98.21% 100.00% 95.16%  
100.00% 100.00% 100.00% 99.84% 100.00% 99.09% 100.00% 99.92% 100.00% 99.56% 100.00% 78.74% 93.13% 100.00% 99.53% 98.99% 97.14%   100.00% 99.09% 99.92% 98.00%  
15.44% 14.84% 100.00% 76.76% 0.00% 76.14% 8.77% 0.00% 23.27% 33.77% 7.30% 58.68% 93.13% 56.20% 49.70% 42.76% 53.39%   58.68% 14.84% 42.76% 41.77%  
99.89% 100.00% 99.78% 99.87% 100.00% 99.74% 100.00% 99.97% 100.00% 97.82% 99.63% 79.10% 94.78% 99.83% 99.66% 99.33% 58.20%   99.97% 99.33% 99.78% 95.74%  
99.40% 98.80% 67.61% 98.94% 97.30% 90.14% 98.71% 100.00% 95.10% 88.39% 99.37% 100.00% 100.00% 83.55% 97.91% 98.66% 86.21%   99.37% 90.14% 98.66% 94.12%  
40.71% 26.61% 14.06% 23.29% 0.00% 13.51% 18.35% 25.78% 26.56% 46.43% 27.77% 100.00% 100.00% 63.52% 53.41% 39.66% 11.70%   46.43% 18.35% 26.61% 37.14%  
100.00% 100.00% 96.15% 100.00% 100.00% 98.48% 100.00% 100.00% 100.00% 100.00% 100.00% 94.12% 100.00% 99.44% 98.96% 100.00% 96.34%   100.00% 98.96% 100.00% 99.03%  
56.16% 25.55% 61.54% 35.42% 100.00% 60.61% 46.43% 60.44% 19.49% 73.68% 85.29% 11.11% 100.00% 2.81% 55.21% 50.00% 92.68%   73.68% 35.42% 56.16% 55.08%  
100.00% 100.00% 96.15% 100.00% 100.00% 96.34% 100.00% 100.00% 100.00% 93.75% 100.00% 0.00% 50.00% 83.33% 98.04% 100.00% 14.71%   100.00% 93.75% 100.00% 84.25%  
100.00% 100.00% - 100.00% 100.00% 100.00% - 100.00% - - - 100.00% - 66.67% 100.00% 100.00% -   100.00% 100.00% 100.00% 96.67%  
3.17% 1.00% 0.00% 4.76% 16.67% 2.38% 0.00% 5.88% 0.00% 0.00% 0.00% 25.00% 0.00% 3.45% 7.27% 2.44% 0.00%   4.76% 0.00% 2.38% 4.24%  
- 0.00% - 100.00% - - - - - - - - - - - 100.00% -   100.00% 0.00% 100.00% 66.67%  
97.30% 100.00% 100.00% 100.00% - 91.73% 100.00% 100.00% 100.00% 100.00% 97.87% 94.29% - 67.92% 100.00% 100.00% 87.50%   100.00% 94.29% 100.00% 95.77%  
29.73% 75.61% 100.00% 5.71% - 9.77% 7.14% 16.22% 43.48% 58.54% 8.51% 100.00% - 32.08% 16.38% 18.18% 4.17%   58.54% 8.51% 18.18% 35.03%  
95.00% 100.00% 66.67% 100.00% 100.00% 93.33% - 100.00% 100.00% 100.00% 100.00% 100.00% - 98.18% 98.64% 91.67% 100.00%   100.00% 95.00% 100.00% 96.23%  
60.00% 15.79% 50.00% 30.77% 0.00% 73.33% 100.00% 0.00% 38.46% 100.00% 85.71% 100.00% - 34.55% 21.36% 75.00% 71.43%   80.36% 26.07% 55.00% 53.53%  
100.00% 100.00% - 100.00% 100.00% 100.00% 100.00% 92.68% 100.00% 100.00% 100.00% - - 91.11% 100.00% 75.00% 0.00%   100.00% 92.68% 100.00% 89.91%  
- - - - - 100.00% - 100.00% - - - 100.00% - 100.00% 100.00% - -   100.00% 100.00% 100.00% 100.00%  
0.00% 0.00% - 0.00% 0.00% 12.50% 0.00% 12.77% 0.00% 0.00% 0.00% 100.00% - 4.26% 7.32% 0.00% 0.00%   7.32% 0.00% 0.00% 9.12%  
100.00% 100.00% 100.00% 100.00% - 100.00% - 100.00% 100.00% 100.00% 90.00% - - 87.50% 100.00% 100.00% 0.00%   100.00% 100.00% 100.00% 90.58%  
87.50% 100.00% - 100.00% 100.00% 100.00% - 100.00% - 100.00% - 100.00% - - 99.44% 100.00% 91.30%   100.00% 99.44% 100.00% 98.02%  
90.00% 100.00% - 75.00% - 100.00% - 97.14% 100.00% - - 100.00% - - 98.50% - 27.27%   100.00% 90.00% 98.50% 87.55%  
- - - - - - - 100.00% - - - - - - 100.00% - -   100.00% 100.00% 100.00% 100.00%  
- - - - - - 100.00% 100.00% 100.00% 100.00% 100.00% 93.33% - 97.30% 97.24% 100.00% 92.00%   100.00% 97.24% 100.00% 97.99%  
93.75% - - - - 85.71% 100.00% 100.00% 100.00% 61.11% 100.00% 100.00% - 100.00% 100.00% 85.71% 25.00%   100.00% 85.71% 100.00% 87.61%  
- - - - - - - 100.00% - - - - - - 100.00% - -   100.00% 100.00% 100.00% 100.00%  
100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% - - - 90.91% 100.00% 100.00% 57.89%   100.00% 100.00% 100.00% 96.34%  
66.67% 100.00% 100.00% - - 100.00% - 100.00% 100.00% 100.00% - - - 71.43% 94.85% 100.00% 66.67%   100.00% 71.43% 100.00% 90.87%  
100.00% 100.00% 100.00% 100.00% - - - 100.00% 100.00% 100.00% - - - 100.00% 100.00% - 33.33%   100.00% 100.00% 100.00% 93.33%  
100.00% 100.00% 100.00% 100.00% - 50.00% 100.00% 100.00% - - 90.91% - - 100.00% 100.00% 100.00% 46.67%   100.00% 95.45% 100.00% 90.63%  
100.00% 86.00% 100.00% 100.00% - 50.00% 100.00% 100.00% - 100.00% 100.00% - - 98.36% 99.19% 100.00% 0.00%   100.00% 98.36% 100.00% 87.20%  
100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% - 100.00% - - - 100.00% 100.00% 100.00% 86.21%   100.00% 100.00% 100.00% 98.94%  
99.72% 99.52% 92.82% 99.54% 99.50% 96.94% 99.61% 99.95% 99.03% 97.75% 99.52% 86.74% 97.10% 95.57% 99.61% 99.12% 67.75%   99.54% 96.94% 99.12% 95.87%
Key
Upper quartile performance

Inter-quartile performance

Lower quartile performance

Information metric
Key:
Upper quartile performance
Inter-quartile performance
Lower quartile performance
Information metric
Metric Ref Type
Affinity
Anglian
Bristol Water
Dŵr Cymru
Hafren Dfrdwy
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
 
Upper Quartile1
Lower Quartile2
Median
Average
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Mains diversions - written acknowledgements within target W16.1 PERF
Mains diversions- applications returned/refused/questioned W16.1a INFO
Mains diversions (without constraints) - quotations within target W17.1 PERF
Mains diversions (with constraints) - quotations within target W17.2 PERF
Mains diversion quotations - % where agreed extension W17.2a INFO
Mains diversions - construction/commissioning within target W18.1 PERF
Self-lay point of connection applications - written acknowledgements within target W19.1 PERF
Self-lay Point of Connection report < 500 plots etc - reports issued within target W20.1 PERF
Self-lay Point of Connection reports >500 plots etc - reports issued within target W21.1 PERF
Self-lay design approval and terms request application - written acknowledgements within target W22.1 PERF
Sel-lay design and terms request <500 plots etc - quotations within target W23.1 PERF
Self-lay design and terms request >500 plots etc - quotations within target W24.1 PERF
Self-lay signed agreement - acknowledgements within target W25.1 PERF
Self-lay water for pressure/bacteriological testing - provided within target W26.1 PERF
Self-lay permanent water supply - provided within target W27.1 PERF
Self-lay vesting certificates - issued within target W28.1 PERF
Self-lay Asset Payments - issued within target W29.1 PERF
Self-lay plot references and costing details - issued within target W30.1 PERF
Water Average
97.24% 99.77% 98.63% 100.00% 100.00% 100.00% 100.00% 99.77% 100.00% 95.40% 100.00% 98.00% - 99.86% 100.00% 98.15% 70.71%   100.00% 98.07% 99.81% 97.35%  
99.33% 100.00% 100.00% 99.96% 100.00% 92.34% 95.89% 99.94% 100.00% 98.27% 99.72% 93.94% 97.47% 99.46% 99.26% 98.90% 76.28%   99.96% 97.47% 99.33% 97.10%  
25.53% 10.74% 29.68% 73.85% 57.83% 70.26% 6.62% 43.17% 10.83% 34.99% 10.06% 59.43% 97.13% 52.12% 55.79% 43.41% 45.48%   57.83% 25.53% 43.41% 42.76%  
99.80% 100.00% 99.88% 99.93% 99.74% 97.99% 98.60% 99.90% 99.88% 94.75% 99.62% 95.33% 96.62% 99.62% 99.15% 96.78% 85.41%   99.88% 96.78% 99.62% 97.82%  
98.41% 99.03% 83.80% 99.59% 97.24% 92.26% 99.45% 99.92% 96.03% 92.81% 99.05% 100.00% 100.00% 92.20% 97.53% 97.66% 87.70%   99.45% 92.81% 97.66% 96.04%  
35.90% 36.72% 18.63% 17.34% 11.06% 12.06% 19.74% 22.45% 26.68% 22.71% 33.25% 38.05% 100.00% 75.04% 42.78% 27.85% 18.09%   36.72% 18.63% 26.68% 32.84%  
95.85% 100.00% 97.83% 100.00% 100.00% 80.56% 98.94% 100.00% 100.00% 98.33% 96.83% 93.55% 100.00% 99.13% 98.22% 100.00% 76.14%   100.00% 96.83% 98.94% 96.20%  
73.40% 33.01% 72.83% 50.00% 94.12% 61.41% 50.00% 81.08% 15.08% 56.67% 70.63% 74.47% 100.00% 1.20% 63.20% 77.56% 91.18%   77.56% 50.00% 70.63% 62.70%  
98.24% 100.00% 98.88% 99.16% 100.00% 95.43% 97.83% 97.04% 100.00% 81.58% 100.00% 64.47% 94.55% 74.77% 99.15% 100.00% 62.26%   100.00% 94.55% 98.24% 91.96%  
100.00% 100.00% - 100.00% 100.00% 100.00% 100.00% 100.00% - 100.00% 100.00% 100.00% 100.00% 84.62% 100.00% 100.00% 100.00%   100.00% 100.00% 100.00% 98.97%  
1.73% 2.26% 0.00% 2.46% 16.67% 1.99% 2.13% 2.17% 0.00% 0.87% 1.01% 2.56% 5.17% 2.37% 2.48% 1.38% 0.47%   2.46% 1.01% 2.13% 2.69%  
- 0.00% - 33.33% - - 0.00% - - 100.00% - - - - - 50.00% 100.00%   100.00% 0.00% 41.67% 47.22%  
96.36% 100.00% 93.33% 100.00% 100.00% 97.41% 94.00% 100.00% 94.63% 100.00% 98.12% 96.99% - 66.48% 99.80% 98.15% 94.86%   100.00% 94.74% 97.76% 95.63%  
31.82% 70.21% 85.56% 11.94% 0.00% 9.38% 16.00% 19.53% 55.70% 60.87% 12.24% 80.77% - 33.89% 17.76% 12.96% 7.43%   58.29% 12.09% 18.65% 32.88%  
97.87% 100.00% 85.71% 100.00% 100.00% 96.77% 100.00% 100.00% 100.00% 98.25% 100.00% 97.14% 100.00% 98.17% 97.47% 95.92% 68.42%   100.00% 97.14% 98.25% 96.22%  
64.29% 34.19% 80.00% 36.76% 61.54% 55.17% 25.00% 50.70% 15.31% 20.00% 56.10% 84.62% - 34.86% 20.74% 69.39% 64.91%   64.60% 29.60% 52.94% 48.35%  
94.12% 100.00% 100.00% 100.00% 87.50% 100.00% 85.71% 93.78% 84.62% 100.00% 95.12% 75.00% 100.00% 80.95% 98.64% 90.91% 63.16%   100.00% 85.71% 94.12% 91.15%  
0.00% 100.00% - - - 100.00% - 100.00% 100.00% 100.00% - 100.00% - 100.00% 100.00% 100.00% -   100.00% 100.00% 100.00% 90.00%  
11.69% 1.27% 0.00% 0.00% 0.00% 14.71% 0.00% 3.02% 13.81% 3.33% 0.00% 60.00% 0.00% 3.45% 3.92% 4.35% 0.00%   4.35% 0.00% 3.02% 7.03%  
80.77% 100.00% 100.00% 100.00% - 100.00% 100.00% 87.50% 100.00% 100.00% 82.14% 100.00% - 88.89% 96.92% 100.00% 87.50%   100.00% 87.50% 100.00% 94.91%  
91.67% 100.00% - 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 90.91% 100.00% 81.82% - - 99.58% 100.00% 63.41%   100.00% 91.67% 100.00% 94.81%  
62.50% 100.00% - 90.00% - 100.00% - 99.38% 100.00% 100.00% 100.00% 100.00% - - 99.62% 100.00% 64.79%   100.00% 94.69% 100.00% 93.02%  
0.00% - - - - 100.00% - 100.00% - 100.00% - - - - 100.00% - 100.00%   100.00% 100.00% 100.00% 83.33%  
- - - 100.00% 100.00% 100.00% 87.50% 100.00% 100.00% 100.00% 100.00% 96.55% - 96.89% 98.96% 100.00% 73.53%   100.00% 96.89% 100.00% 96.42%  
80.72% - - - 100.00% 95.12% 100.00% 100.00% 100.00% 73.44% 100.00% 62.50% - 86.21% 98.52% 96.88% 63.24%   100.00% 80.72% 96.88% 88.97%  
- - - - - 100.00% - 100.00% - 100.00% 100.00% 0.00% - - 100.00% - 100.00%   100.00% 100.00% 100.00% 85.71%  
90.14% 100.00% 92.59% 100.00% 100.00% 96.97% 100.00% 100.00% 100.00% 100.00% 100.00% 92.31% - 95.21% 99.40% 100.00% 86.41%   100.00% 93.90% 100.00% 97.06%  
53.85% 100.00% 100.00% 100.00% - 100.00% 100.00% 100.00% 100.00% 100.00% 0.00% - - 67.50% 94.10% 100.00% 80.26%   100.00% 80.26% 100.00% 85.41%  
100.00% 99.69% 100.00% 100.00% - 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% - - 100.00% 87.76% - 57.14%   100.00% 100.00% 100.00% 95.74%  
100.00% 100.00% 92.45% 100.00% 100.00% 17.24% 100.00% 100.00% 100.00% - 97.87% 100.00% - 95.22% 99.12% 100.00% 60.61%   100.00% 95.22% 100.00% 90.83%  
100.00% 93.87% 100.00% 100.00% - 91.89% 100.00% 100.00% 100.00% 48.28% 100.00% 100.00% - 95.32% 99.40% 97.37% 55.26%   100.00% 93.87% 100.00% 92.09%  
100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% - 95.33% 100.00% 100.00% - 100.00% 100.00% 100.00% 96.89%   100.00% 100.00% 100.00% 99.48%  
99.24% 99.64% 96.71% 99.81% 99.18% 96.12% 98.66% 99.89% 99.14% 94.73% 99.35% 96.63% 98.33% 97.12% 99.36% 97.58% 86.44%   99.35% 96.71% 98.66% 97.53%
Key
Upper quartile performance

Inter-quartile performance

Lower quartile performance

Information metric
Performance metric
Information metric
Metric Ref Type
Affinity
Anglian
Bristol Water
Dŵr Cymru
Hafren Dfrdwy
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Mains diversions - written acknowledgements within target W16.1 PERF
Mains diversions- applications returned/refused/questioned W16.1a INFO
Mains diversions (without constraints) - quotations within target W17.1 PERF
Mains diversions (with constraints) - quotations within target W17.2 PERF
Mains diversion quotations - % where agreed extension W17.2a INFO
Mains diversions - construction/commissioning within target W18.1 PERF
Self-lay point of connection applications - written acknowledgements within target W19.1 PERF
Self-lay Point of Connection report < 500 plots etc - reports issued within target W20.1 PERF
Self-lay Point of Connection reports >500 plots etc - reports issued within target W21.1 PERF
Self-lay design approval and terms request application - written acknowledgements within target W22.1 PERF
Sel-lay design and terms request <500 plots etc - quotations within target W23.1 PERF
Self-lay design and terms request >500 plots etc - quotations within target W24.1 PERF
Self-lay signed agreement - acknowledgements within target W25.1 PERF
Self-lay water for pressure/bacteriological testing - provided within target W26.1 PERF
Self-lay permanent water supply - provided within target W27.1 PERF
Self-lay vesting certificates - issued within target W28.1 PERF
Self-lay Asset Payments - issued within target W29.1 PERF
Self-lay plot references and costing details - issued within target W30.1 PERF
50-99 50-99 20-49 50-99 1-5 20-49 1-5 50-99 20-49 10-19 20-49 20-49 0 100-199 50-99 20-49 20-49  
500-999 500-999 200-299 500-999 20-49 300-499 100-199 1K-3K 300-499 200-299 500-999 300-499 100-199 1K-3K 1K-3K 200-299 500-999  
500-999 500-999 20-49 500-999 20-49 300-499 100-199 1K-3K 300-499 200-299 500-999 300-499 100-199 1K-3K 1K-3K 200-299 500-999  
5K-10K 1K-3K 1K-3K 1K-3K 50-99 5K-10K 500-999 3K-5K 5K-10K 1K-3K 1K-3K 1K-3K 100-199 5K-10K 5K-10K 1K-3K 5K-10K  
1K-3K 1K-3K 500-999 1K-3K 20-49 3K-5K 300-499 3K-5K 1K-3K 500-999 1K-3K 1K-3K 300-499 3K-5K 500-999 500-999 1K-3K  
1K-3K 1K-3K 500-999 1K-3K 20-49 3K-5K 300-499 3K-5K 1K-3K 500-999 1K-3K 500-999 300-499 3K-5K 500-999 500-999 1K-3K  
50-99 100-199 20-49 20-49 5-9 50-99 20-49 50-99 100-199 10-19 20-49 10-19 1-5 100-199 50-99 50-99 50-99  
50-99 100-199 20-49 20-49 5-9 50-99 20-49 50-99 100-199 10-19 20-49 10-19 1-5 100-199 50-99 50-99 50-99  
50-99 50-99 20-49 20-49 5-9 50-99 10-19 50-99 50-99 10-19 20-49 5-9 1-5 50-99 50-99 20-49 100-199  
1-5 1-5 0 1-5 1-5 1-5 0 1-5 0 0 0 1-5 0 1-5 1-5 1-5 0  
50-99 100-199 20-49 20-49 5-9 50-99 10-19 50-99 50-99 10-19 20-49 5-9 1-5 50-99 50-99 20-49 100-199  
0 1-5 0 1-5 0 0 0 0 0 0 0 0 0 0 0 1-5 0  
20-49 50-99 20-49 20-49 0 100-199 10-19 100-199 20-49 20-49 50-99 20-49 0 50-99 100-199 10-19 50-99  
20-49 50-99 20-49 20-49 0 100-199 10-19 100-199 20-49 20-49 50-99 5-9 0 50-99 100-199 10-19 50-99  
20-49 20-49 1-5 10-19 1-5 10-19 0 50-99 20-49 10-19 5-9 5-9 0 50-99 200-299 10-19 10-19  
20-49 10-19 1-5 10-19 1-5 10-19 1-5 50-99 10-19 1-5 5-9 1-5 0 50-99 200-299 10-19 10-19  
10-19 10-19 0 1-5 1-5 5-9 1-5 20-49 20-49 5-9 10-19 0 0 20-49 20-49 1-5 1-5  
0 0 0 0 0 1-5 0 5-9 0 0 0 1-5 0 1-5 1-5 0 0  
10-19 10-19 0 1-5 1-5 5-9 1-5 20-49 20-49 5-9 10-19 1-5 0 20-49 20-49 1-5 1-5  
1-5 10-19 1-5 5-9 0 1-5 0 10-19 5-9 5-9 10-19 0 0 5-9 20-49 1-5 1-5  
5-9 1-5 0 5-9 1-5 10-19 0 20-49 0 1-5 0 1-5 0 0 300-499 1-5 20-49  
10-19 1-5 0 1-5 0 10-19 0 20-49 1-5 0 0 1-5 0 0 500-999 0 20-49  
0 0 0 0 0 0 0 1-5 0 0 0 0 0 0 5-9 0 0  
0 0 0 0 0 0 1-5 50-99 5-9 10-19 1-5 10-19 0 20-49 100-199 10-19 20-49  
20-49 0 0 0 0 5-9 1-5 20-49 1-5 10-19 1-5 5-9 0 5-9 200-299 5-9 20-49  
0 0 0 0 0 0 0 20-49 0 0 0 0 0 0 1-5 0 0  
20-49 10-19 1-5 1-5 1-5 10-19 1-5 20-49 10-19 1-5 0 0 0 20-49 50-99 1-5 10-19  
1-5 20-49 1-5 0 0 1-5 0 5-9 5-9 5-9 0 0 0 5-9 50-99 1-5 10-19  
1-5 50-99 1-5 1-5 0 0 0 1-5 1-5 5-9 0 0 0 1-5 10-19 0 10-19  
10-19 50-99 10-19 5-9 0 1-5 1-5 200-299 0 0 10-19 0 0 50-99 100-199 10-19 10-19  
10-19 50-99 20-49 5-9 0 5-9 1-5 100-199 0 5-9 1-5 0 0 50-99 200-299 5-9 10-19  
300-499 500-999 500-999 100-199 20-49 300-499 100-199 3K-5K 0 1K-3K 0 0 0 1K-3K 5K-10K 100-199 500-999  
Key
Performance metric

Information metric
Performance metric
Information metric
Metric Ref Type
Affinity
Anglian
Bristol Water
Dŵr Cymru
Hafren Dfrdwy
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Mains diversions - written acknowledgements within target W16.1 PERF
Mains diversions- applications returned/refused/questioned W16.1a INFO
Mains diversions (without constraints) - quotations within target W17.1 PERF
Mains diversions (with constraints) - quotations within target W17.2 PERF
Mains diversion quotations - % where agreed extension W17.2a INFO
Mains diversions - construction/commissioning within target W18.1 PERF
Self-lay point of connection applications - written acknowledgements within target W19.1 PERF
Self-lay Point of Connection report < 500 plots etc - reports issued within target W20.1 PERF
Self-lay Point of Connection reports >500 plots etc - reports issued within target W21.1 PERF
Self-lay design approval and terms request application - written acknowledgements within target W22.1 PERF
Sel-lay design and terms request <500 plots etc - quotations within target W23.1 PERF
Self-lay design and terms request >500 plots etc - quotations within target W24.1 PERF
Self-lay signed agreement - acknowledgements within target W25.1 PERF
Self-lay water for pressure/bacteriological testing - provided within target W26.1 PERF
Self-lay permanent water supply - provided within target W27.1 PERF
Self-lay vesting certificates - issued within target W28.1 PERF
Self-lay Asset Payments - issued within target W29.1 PERF
Self-lay plot references and costing details - issued within target W30.1 PERF
200-299 300-499 50-99 300-499 10-19 100-199 20-49 300-499 50-99 50-99 100-199 50-99 0 500-999 500-999 100-199 50-99  
3K-5K 3K-5K 1K-3K 1K-3K 200-299 1K-3K 500-999 3K-5K 1K-3K 500-999 1K-3K 1K-3K 500-999 5K-10K 3K-5K 1K-3K 1K-3K  
3K-5K 3K-5K 300-499 1K-3K 200-299 1K-3K 500-999 3K-5K 1K-3K 500-999 1K-3K 1K-3K 500-999 5K-10K 3K-5K 1K-3K 1K-3K  
25K-50K 10K-25K 5K-10K 10K-25K 300-499 25K-50K 3K-5K 10K-25K 25K-50K 5K-10K 10K-25K 10K-25K 500-999 25K-50K 25K-50K 5K-10K 25K-50K  
10K-25K 10K-25K 1K-3K 5K-10K 200-299 10K-25K 1K-3K 10K-25K 5K-10K 1K-3K 5K-10K 5K-10K 1K-3K 10K-25K 3K-5K 3K-5K 5K-10K  
10K-25K 10K-25K 1K-3K 5K-10K 200-299 10K-25K 1K-3K 10K-25K 5K-10K 1K-3K 5K-10K 5K-10K 1K-3K 10K-25K 3K-5K 3K-5K 5K-10K  
500-999 500-999 50-99 100-199 10-19 300-499 50-99 300-499 300-499 50-99 100-199 50-99 20-49 500-999 300-499 200-299 300-499  
500-999 500-999 50-99 100-199 10-19 300-499 50-99 300-499 300-499 50-99 100-199 50-99 20-49 500-999 300-499 200-299 300-499  
200-299 300-499 50-99 100-199 10-19 300-499 20-49 300-499 200-299 100-199 50-99 50-99 50-99 500-999 200-299 100-199 300-499  
1-5 10-19 0 1-5 1-5 5-9 1-5 5-9 0 1-5 1-5 1-5 1-5 10-19 5-9 1-5 1-5  
200-299 300-499 50-99 100-199 10-19 300-499 20-49 300-499 200-299 100-199 50-99 50-99 50-99 500-999 200-299 100-199 300-499  
0 1-5 0 1-5 0 0 1-5 0 0 1-5 0 0 0 0 0 1-5 1-5  
200-299 300-499 50-99 100-199 1-5 500-999 50-99 500-999 100-199 100-199 300-499 100-199 0 100-199 500-999 50-99 300-499  
200-299 300-499 50-99 100-199 1-5 500-999 50-99 500-999 100-199 100-199 300-499 100-199 0 100-199 500-999 50-99 300-499  
100-199 100-199 10-19 50-99 10-19 50-99 1-5 200-299 100-199 50-99 20-49 20-49 1-5 200-299 1K-3K 20-49 50-99  
100-199 100-199 5-9 50-99 10-19 50-99 1-5 200-299 50-99 10-19 20-49 10-19 0 200-299 1K-3K 20-49 50-99  
50-99 50-99 1-5 20-49 5-9 20-49 5-9 100-199 100-199 20-49 20-49 1-5 1-5 100-199 100-199 20-49 20-49  
5-9 1-5 0 0 0 5-9 0 5-9 20-49 1-5 0 5-9 0 5-9 5-9 1-5 0  
50-99 50-99 1-5 20-49 5-9 20-49 5-9 100-199 100-199 20-49 20-49 10-19 1-5 100-199 100-199 20-49 20-49  
20-49 20-49 1-5 20-49 0 10-19 5-9 20-49 20-49 10-19 20-49 1-5 0 20-49 100-199 1-5 10-19  
50-99 5-9 0 10-19 1-5 20-49 1-5 100-199 10-19 10-19 1-5 10-19 0 0 1K-3K 1-5 50-99  
20-49 5-9 0 10-19 0 20-49 0 100-199 10-19 1-5 1-5 1-5 0 0 1K-3K 1-5 50-99  
1-5 0 0 0 0 1-5 0 1-5 0 1-5 0 0 0 0 20-49 0 1-5  
0 0 0 1-5 1-5 1-5 5-9 100-199 20-49 20-49 5-9 20-49 0 100-199 300-499 20-49 100-199  
50-99 0 0 0 1-5 20-49 5-9 100-199 5-9 50-99 5-9 10-19 0 20-49 500-999 20-49 100-199  
0 0 0 0 0 1-5 0 20-49 0 1-5 1-5 1-5 0 0 20-49 0 1-5  
50-99 50-99 20-49 10-19 1-5 20-49 5-9 100-199 20-49 20-49 1-5 10-19 0 100-199 300-499 10-19 100-199  
10-19 50-99 10-19 1-5 0 5-9 5-9 10-19 10-19 50-99 1-5 0 0 20-49 300-499 5-9 50-99  
5-9 300-499 5-9 5-9 0 1-5 5-9 20-49 1-5 20-49 5-9 0 0 5-9 50-99 0 20-49  
10-19 300-499 100-199 20-49 1-5 20-49 1-5 500-999 1-5 0 20-49 1-5 0 300-499 500-999 50-99 50-99  
10-19 100-199 100-199 20-49 0 20-49 1-5 300-499 20-49 20-49 20-49 1-5 0 200-299 1K-3K 20-49 20-49  
1K-3K 3K-5K 1K-3K 500-999 50-99 1K-3K 500-999 10K-25K 0 5K-10K 20-49 10-19 0 10K-25K 25K-50K 1K-3K 5K-10K  
Key
Performance metric

Information metric

Chart 1: Developer Services levels of service performance - % within target and activity levels water supply
Quarter 4 (Jan-Mar 2019-20)

This report
Industry Average
Volumes

Chart 2: Developer Services levels of service performance - % within target and activity levels water supply
Rolling year to date

This report
Industry Average
Volumes

Chart 3: Developer Services levels of service performance - % within target and activity levels water supply
Latest 4 quarters

Q1 2019-20
Q2 2019-20
Q3 2019-20
This report
Industry Average
Volumes
Metric Ref Type
Affinity
Anglian
Bristol Water
Dŵr Cymru
Hafren Dfrdwy
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Mains diversions - written acknowledgements within target W16.1 PERF
Mains diversions- applications returned/refused/questioned W16.1a INFO
Mains diversions (without constraints) - quotations within target W17.1 PERF
Mains diversions (with constraints) - quotations within target W17.2 PERF
Mains diversion quotations - % where agreed extension W17.2a INFO
Mains diversions - construction/commissioning within target W18.1 PERF
Self-lay point of connection applications - written acknowledgements within target W19.1 PERF
Self-lay Point of Connection report < 500 plots etc - reports issued within target W20.1 PERF
Self-lay Point of Connection reports >500 plots etc - reports issued within target W21.1 PERF
Self-lay design approval and terms request application - written acknowledgements within target W22.1 PERF
Sel-lay design and terms request <500 plots etc - quotations within target W23.1 PERF
Self-lay design and terms request >500 plots etc - quotations within target W24.1 PERF
Self-lay signed agreement - acknowledgements within target W25.1 PERF
Self-lay water for pressure/bacteriological testing - provided within target W26.1 PERF
Self-lay permanent water supply - provided within target W27.1 PERF
Self-lay vesting certificates - issued within target W28.1 PERF
Self-lay Asset Payments - issued within target W29.1 PERF
Self-lay plot references and costing details - issued within target W30.1 PERF
Water Totals
74 85 28 86 4 36 4 91 24 18 37 21 0 188 78 25 28  
641 829 288 641 43 440 114 1,196 490 228 671 334 160 1,267 1,495 297 560  
641 829 23 641 43 440 114 1,196 490 228 671 334 160 1,267 1,495 297 560  
6,363 2,791 1,351 2,319 72 7,058 576 3,809 5,742 1,149 1,917 2,325 115 9,003 8,350 1,953 7,220  
2,520 2,499 633 1,799 37 3,094 387 3,196 1,634 603 1,754 1,505 341 4,591 910 595 2,291  
2,520 2,499 633 1,799 37 3,094 387 3,196 1,634 603 1,754 967 341 4,591 910 595 2,291  
73 137 26 48 5 66 28 91 118 19 34 17 2 178 96 56 82  
73 137 26 48 5 66 28 91 118 19 34 18 2 178 96 56 82  
61 99 26 20 5 82 12 64 53 16 22 6 2 84 51 40 102  
2 1 0 1 1 2 0 4 0 0 0 2 0 3 4 1 0  
63 100 26 21 6 84 12 68 53 16 22 8 2 87 55 41 102  
0 1 0 1 0 0 0 0 0 0 0 0 0 0 0 1 0  
37 82 25 35 0 133 14 148 46 41 94 35 0 53 116 11 72  
37 82 25 35 0 133 14 148 46 41 94 6 0 53 116 11 72  
20 21 3 13 3 15 0 70 28 15 8 7 0 55 220 12 14  
20 19 2 13 3 15 1 70 13 2 7 3 0 55 220 12 14  
14 10 0 3 1 7 1 41 45 8 13 0 0 45 38 4 3  
0 0 0 0 0 1 0 6 0 0 0 2 0 2 3 0 0  
14 10 0 3 1 8 1 47 45 8 13 2 0 47 41 4 3  
2 19 1 8 0 2 0 13 6 5 10 0 0 8 29 1 2  
8 4 0 5 1 11 0 42 0 2 0 2 0 0 360 2 23  
10 3 0 4 0 12 0 35 1 0 0 1 0 0 534 0 22  
0 0 0 0 0 0 0 3 0 0 0 0 0 0 5 0 0  
0 0 0 0 0 0 3 56 7 13 3 15 0 37 181 14 25  
32 0 0 0 0 7 3 29 1 18 3 5 0 5 208 7 28  
0 0 0 0 0 0 0 24 0 0 0 0 0 0 3 0 0  
20 19 4 4 1 10 2 42 10 2 0 0 0 44 73 3 19  
3 21 2 0 0 2 0 8 9 9 0 0 0 7 97 3 12  
3 94 2 2 0 0 0 3 1 6 0 0 0 2 12 0 18  
11 64 19 6 0 2 1 223 0 0 11 0 0 82 167 14 15  
11 50 22 7 0 6 1 128 0 5 4 0 0 61 246 9 10  
480 918 522 193 26 371 139 3,581 0 2,509 0 0 0 2,722 7,544 120 834  
10,385 7,746 2,952 5,194 199 11,357 1,285 12,903 8,215 4,666 4,581 4,277 620 18,437 20,820 3,167 11,380
Metric Ref Type
Affinity
Anglian
Bristol Water
Dŵr Cymru
Hafren Dfrdwy
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Mains diversions - written acknowledgements within target W16.1 PERF
Mains diversions- applications returned/refused/questioned W16.1a INFO
Mains diversions (without constraints) - quotations within target W17.1 PERF
Mains diversions (with constraints) - quotations within target W17.2 PERF
Mains diversion quotations - % where agreed extension W17.2a INFO
Mains diversions - construction/commissioning within target W18.1 PERF
Self-lay point of connection applications - written acknowledgements within target W19.1 PERF
Self-lay Point of Connection report < 500 plots etc - reports issued within target W20.1 PERF
Self-lay Point of Connection reports >500 plots etc - reports issued within target W21.1 PERF
Self-lay design approval and terms request application - written acknowledgements within target W22.1 PERF
Sel-lay design and terms request <500 plots etc - quotations within target W23.1 PERF
Self-lay design and terms request >500 plots etc - quotations within target W24.1 PERF
Self-lay signed agreement - acknowledgements within target W25.1 PERF
Self-lay water for pressure/bacteriological testing - provided within target W26.1 PERF
Self-lay permanent water supply - provided within target W27.1 PERF
Self-lay vesting certificates - issued within target W28.1 PERF
Self-lay Asset Payments - issued within target W29.1 PERF
Self-lay plot references and costing details - issued within target W30.1 PERF
Water Totals
74 85 27 86 4 36 4 91 24 17 37 21 0 188 78 24 10  
641 829 288 640 43 436 114 1,195 490 227 671 263 149 1,267 1,488 294 544  
99 123 23 492 0 335 10 0 114 77 49 196 149 712 743 127 299  
6,356 2,791 1,348 2,316 72 7,040 576 3,808 5,742 1,124 1,910 1,839 109 8,988 8,322 1,940 4,202  
2,505 2,469 428 1,780 36 2,789 382 3,196 1,554 533 1,743 1,505 341 3,836 891 587 1,975  
1,026 665 89 419 0 418 71 824 434 280 487 967 341 2,916 486 236 268  
73 137 25 48 5 65 28 91 118 19 34 16 2 177 95 56 79  
41 35 16 17 5 40 13 55 23 14 29 2 2 5 53 28 76  
61 99 25 20 5 79 12 64 53 15 22 0 1 70 50 40 15  
2 1 0 1 1 2 0 4 0 0 0 2 0 2 4 1 0  
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0  
0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 1 0  
36 82 25 35 0 122 14 148 46 41 92 33 0 36 116 11 63  
11 62 25 2 0 13 1 24 20 24 8 6 0 17 19 2 3  
19 21 2 13 3 14 0 70 28 15 8 7 0 54 217 11 14  
12 3 1 4 0 11 1 0 5 2 6 3 0 19 47 9 10  
14 10 0 3 1 7 1 38 45 8 13 0 0 41 38 3 0  
0 0 0 0 0 1 0 6 0 0 0 2 0 2 3 0 0  
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0  
2 19 1 8 0 2 0 13 6 5 9 0 0 7 29 1 0  
7 4 0 5 1 11 0 42 0 2 0 2 0 0 358 2 21  
9 3 0 3 0 12 0 34 1 0 0 1 0 0 526 0 6  
0 0 0 0 0 0 0 3 0 0 0 0 0 0 5 0 0  
0 0 0 0 0 0 3 56 7 13 3 14 0 36 176 14 23  
30 0 0 0 0 6 3 29 1 11 3 5 0 5 208 6 7  
0 0 0 0 0 0 0 24 0 0 0 0 0 0 3 0 0  
20 19 4 4 1 10 2 42 10 2 0 0 0 40 73 3 11  
2 21 2 0 0 2 0 8 9 9 0 0 0 5 92 3 8  
3 94 2 2 0 0 0 3 1 6 0 0 0 2 12 0 6  
11 64 19 6 0 1 1 223 0 0 10 0 0 82 167 14 7  
11 43 22 7 0 3 1 128 0 5 4 0 0 60 244 9 0  
480 918 522 193 26 371 139 3,581 0 2,509 0 0 0 2,722 7,544 120 719  
10,356 7,709 2,740 5,170 198 11,009 1,280 12,897 8,135 4,561 4,559 3,710 602 17,620 20,739 3,139 7,710
Metric Ref Type
Affinity
Anglian
Bristol Water
Dŵr Cymru
Hafren Dfrdwy
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Mains diversions - written acknowledgements within target W16.1 PERF
Mains diversions- applications returned/refused/questioned W16.1a INFO
Mains diversions (without constraints) - quotations within target W17.1 PERF
Mains diversions (with constraints) - quotations within target W17.2 PERF
Mains diversion quotations - % where agreed extension W17.2a INFO
Mains diversions - construction/commissioning within target W18.1 PERF
Self-lay point of connection applications - written acknowledgements within target W19.1 PERF
Self-lay Point of Connection report < 500 plots etc - reports issued within target W20.1 PERF
Self-lay Point of Connection reports >500 plots etc - reports issued within target W21.1 PERF
Self-lay design approval and terms request application - written acknowledgements within target W22.1 PERF
Sel-lay design and terms request <500 plots etc - quotations within target W23.1 PERF
Self-lay design and terms request >500 plots etc - quotations within target W24.1 PERF
Self-lay signed agreement - acknowledgements within target W25.1 PERF
Self-lay water for pressure/bacteriological testing - provided within target W26.1 PERF
Self-lay permanent water supply - provided within target W27.1 PERF
Self-lay vesting certificates - issued within target W28.1 PERF
Self-lay Asset Payments - issued within target W29.1 PERF
Self-lay plot references and costing details - issued within target W30.1 PERF
Water Totals
217 435 73 368 13 163 22 435 94 87 136 50 0 702 502 108 99  
3,118 3,296 1,167 2,394 230 1,789 559 4,644 2,169 923 2,842 1,733 592 5,560 4,587 1,274 2,302  
3,118 3,296 374 2,394 230 1,789 559 4,644 2,169 923 2,842 1,733 592 5,560 4,587 1,274 2,302  
28,701 13,986 6,876 12,004 386 31,295 3,203 15,523 33,734 6,855 11,384 11,514 681 31,512 29,651 7,571 27,257  
11,002 12,719 2,592 8,104 217 13,107 1,803 13,447 7,932 2,880 8,722 6,866 1,091 23,594 3,883 3,210 9,727  
11,002 12,719 2,592 8,104 217 13,107 1,803 13,443 7,932 2,880 8,722 6,328 1,027 23,594 3,883 3,210 9,727  
579 627 92 198 17 355 94 370 398 60 126 93 34 915 337 205 306  
579 627 92 198 17 355 94 370 398 60 126 94 34 915 337 205 306  
227 476 89 119 15 394 46 406 251 114 98 76 55 535 236 143 424  
4 11 0 3 3 8 1 9 0 1 1 2 3 13 6 2 2  
231 487 89 122 18 402 47 415 251 115 99 78 58 548 242 145 426  
0 1 0 3 0 0 1 0 0 1 0 0 0 0 0 2 2  
220 433 90 134 3 501 50 676 149 184 425 133 0 179 501 54 350  
220 433 90 134 3 501 50 676 149 184 425 104 0 180 501 54 350  
141 157 14 68 13 62 3 286 145 57 42 35 1 218 1,027 49 57  
140 155 5 68 13 58 4 286 98 10 41 13 0 218 1,027 49 57  
68 78 4 28 8 29 7 193 156 29 41 4 1 168 147 22 38  
9 1 0 0 0 5 0 6 25 1 0 6 0 6 6 1 0  
77 79 4 28 8 34 7 199 181 30 41 10 1 174 153 23 38  
26 45 2 23 0 18 5 24 20 19 28 2 0 36 130 2 16  
60 9 0 13 1 29 1 170 14 11 1 11 0 0 1,198 4 82  
24 6 0 10 0 29 0 161 12 1 1 1 0 0 2,080 2 71  
1 0 0 0 0 3 0 4 0 2 0 0 0 0 27 0 1  
0 0 0 1 1 2 8 169 39 48 9 29 0 161 481 47 102  
83 0 0 0 2 41 7 109 9 64 6 16 0 29 676 32 185  
0 0 0 0 0 1 0 46 0 1 2 1 0 0 21 0 1  
71 75 27 11 1 33 8 111 32 21 4 13 0 146 332 15 103  
13 60 11 1 0 5 6 17 14 50 2 0 0 40 390 9 76  
5 320 5 9 0 3 7 31 2 42 5 0 0 7 98 0 35  
13 345 106 21 1 29 1 928 4 0 47 2 0 314 795 54 66  
19 163 100 30 0 37 4 342 27 29 27 3 0 299 1,000 38 38  
2,541 4,698 2,439 710 59 1,396 502 14,642 0 6,272 31 15 0 15,289 30,747 1,262 6,373  
47,142 37,940 13,687 24,249 970 49,334 6,337 52,749 45,226 17,751 23,980 20,605 2,458 79,723 78,858 14,104 47,711
Metric Ref Type
Affinity
Anglian
Bristol Water
Dŵr Cymru
Hafren Dfrdwy
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Mains diversions - written acknowledgements within target W16.1 PERF
Mains diversions- applications returned/refused/questioned W16.1a INFO
Mains diversions (without constraints) - quotations within target W17.1 PERF
Mains diversions (with constraints) - quotations within target W17.2 PERF
Mains diversion quotations - % where agreed extension W17.2a INFO
Mains diversions - construction/commissioning within target W18.1 PERF
Self-lay point of connection applications - written acknowledgements within target W19.1 PERF
Self-lay Point of Connection report < 500 plots etc - reports issued within target W20.1 PERF
Self-lay Point of Connection reports >500 plots etc - reports issued within target W21.1 PERF
Self-lay design approval and terms request application - written acknowledgements within target W22.1 PERF
Sel-lay design and terms request <500 plots etc - quotations within target W23.1 PERF
Self-lay design and terms request >500 plots etc - quotations within target W24.1 PERF
Self-lay signed agreement - acknowledgements within target W25.1 PERF
Self-lay water for pressure/bacteriological testing - provided within target W26.1 PERF
Self-lay permanent water supply - provided within target W27.1 PERF
Self-lay vesting certificates - issued within target W28.1 PERF
Self-lay Asset Payments - issued within target W29.1 PERF
Self-lay plot references and costing details - issued within target W30.1 PERF
Water Totals
211 434 72 368 13 163 22 434 94 83 136 49 0 701 502 106 70  
3,097 3,296 1,167 2,393 230 1,652 536 4,641 2,169 907 2,834 1,628 577 5,530 4,553 1,260 1,756  
796 354 111 1,768 133 1,257 37 2,005 235 323 286 1,030 575 2,898 2,559 553 1,047  
28,644 13,986 6,868 11,995 385 30,666 3,158 15,508 33,692 6,495 11,341 10,976 658 31,393 29,399 7,327 23,280  
10,827 12,595 2,172 8,071 211 12,092 1,793 13,436 7,617 2,673 8,639 6,866 1,091 21,754 3,787 3,135 8,531  
3,950 4,670 483 1,405 24 1,581 356 3,018 2,116 654 2,900 2,408 1,027 17,706 1,661 894 1,760  
555 627 90 198 17 286 93 370 398 59 122 87 34 907 331 205 233  
425 207 67 99 16 218 47 300 60 34 89 70 34 11 213 159 279  
223 476 88 118 15 376 45 394 251 93 98 49 52 400 234 143 264  
4 11 0 3 3 8 1 9 0 1 1 2 3 11 6 2 2  
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0  
0 0 0 1 0 0 0 0 0 1 0 0 0 0 0 1 2  
212 433 84 134 3 488 47 676 141 184 417 129 0 119 500 53 332  
70 304 77 16 0 47 8 132 83 112 52 84 0 61 89 7 26  
138 157 12 68 13 60 3 286 145 56 42 34 1 214 1,001 47 39  
90 53 4 25 8 32 1 145 15 2 23 11 0 76 213 34 37  
64 78 4 28 7 29 6 181 132 29 39 3 1 136 145 20 24  
0 1 0 0 0 5 0 6 25 1 0 6 0 6 6 1 0  
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0  
21 45 2 23 0 18 5 21 20 19 23 2 0 32 126 2 14  
55 9 0 13 1 29 1 170 14 10 1 9 0 0 1,193 4 52  
15 6 0 9 0 29 0 160 12 1 1 1 0 0 2,072 2 46  
0 0 0 0 0 3 0 4 0 2 0 0 0 0 27 0 1  
0 0 0 1 1 2 7 169 39 48 9 28 0 156 476 47 75  
67 0 0 0 2 39 7 109 9 47 6 10 0 25 666 31 117  
0 0 0 0 0 1 0 46 0 1 2 0 0 0 21 0 1  
64 75 25 11 1 32 8 111 32 21 4 12 0 139 330 15 89  
7 60 11 1 0 5 6 17 14 50 0 0 0 27 367 9 61  
5 319 5 9 0 3 7 31 2 42 5 0 0 7 86 0 20  
13 345 98 21 1 5 1 928 4 0 46 2 0 299 788 54 40  
19 153 100 30 0 34 4 342 27 14 27 3 0 285 994 37 21  
2,541 4,698 2,439 710 59 1,396 502 14,642 0 5,979 31 15 0 15,289 30,747 1,262 6,175  
46,782 37,804 13,237 24,204 962 47,421 6,252 52,691 44,837 16,815 23,824 19,911 2,417 77,430 78,357 13,762 41,243
Key:
Upper quartile performance
Inter-quartile performance
Lower quartile performance
Information metric
Metric Ref Type
Anglian
Dŵr Cymru
Hafren Dfrdwy
Northumbrian
Severn Trent
South West
Southern
Thames
United Utilities
Wessex
Yorkshire
 
Upper Quartile1
Lower Quartile2
Median
Average
Pre-development enquiry – reports issued within target S1.1 PERF
Sewer requisition - written acknowledgement of applications within target S2.1 PERF
Sewer requisition - applications refused/returned/questioned S2.1a INFO
Sewer requisition design – offers issued within target S3.1 PERF
Sewer requisition – constructed and commissioned within agreed extension S4.1 PERF
Sewer requisition – constructed and commissioned - extensions agreed S4.1a INFO
Technical vetting of adoptions & diversions– acknowledgements within target S5.1 PERF
Technical vetting of adoptions & diversions – applications refused/returned/questioned S5.1a INFO
Technical vetting of adoptions & diversions – approval or rejection letters within target S6.1 PERF
Technical vetting of adoptions & diversions – extensions agreed S6.1a INFO
Adoption legal agreement – draft agreements issued within target S7.1 PERF
s106 sewer connection - approval letters issued within target S8.1 PERF
s106 sewer connection - rejection letters issued within target S9.1 PERF
Sewerage Average
100.00% 100.00% 100.00% 100.00% 99.72% 100.00% 96.81% 100.00% 99.54% 98.90% 99.24%   100.00% 99.24% 100.00% 99.47%  
- 100.00% - 100.00% 100.00% 85.71% 93.75% 100.00% 100.00% 100.00% 100.00%   100.00% 100.00% 100.00% 97.72%  
- 75.00% - 0.00% 83.33% 85.71% 31.25% 0.00% 0.00% 0.00% 0.00%   75.00% 0.00% 0.00% 30.59%  
100.00% 100.00% - - 100.00% 100.00% - 100.00% 100.00% 100.00% -   100.00% 100.00% 100.00% 100.00%  
100.00% - - - - 100.00% 100.00% 100.00% 100.00% - -   100.00% 100.00% 100.00% 100.00%  
0.00% - - - - 100.00% - 0.00% 0.00% - -   50.00% 0.00% 0.00% 25.00%  
100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 98.80% 100.00%   100.00% 100.00% 100.00% 99.89%  
12.50% 0.00% 85.71% 76.32% 67.33% 94.12% 54.29% 90.00% 9.21% 79.52% 16.20%   85.71% 12.50% 67.33% 53.20%  
100.00% 100.00% 100.00% 96.77% 100.00% 90.63% 75.00% 100.00% 100.00% 100.00% 100.00%   100.00% 96.77% 100.00% 96.58%  
0.00% 0.00% 0.00% 0.00% 0.00% 0.00% - 33.96% 0.00% 0.00% 4.69%   0.00% 0.00% 0.00% 3.86%  
100.00% 100.00% 100.00% 95.65% 100.00% 93.33% 100.00% 100.00% 100.00% 100.00% 100.00%   100.00% 100.00% 100.00% 99.00%  
100.00% 100.00% 100.00% 100.00% 99.64% 100.00% 94.49% 100.00% 100.00% 97.30% 99.44%   100.00% 99.44% 100.00% 99.17%  
100.00% 100.00% - 100.00% - 100.00% 96.46% - 100.00% 100.00% 100.00%   100.00% 100.00% 100.00% 99.56%  
100.00% 100.00% 100.00% 99.17% 99.76% 98.24% 95.51% 100.00% 99.86% 98.75% 99.69%   100.00% 98.75% 99.76% 99.18%
Key
Upper quartile performance

Inter-quartile performance

Lower quartile performance

Information metric
Key:
Upper quartile performance
Inter-quartile performance
Lower quartile performance
Information metric
Metric Ref Type
Anglian
Dŵr Cymru
Hafren Dfrdwy
Northumbrian
Severn Trent
South West
Southern
Thames
United Utilities
Wessex
Yorkshire
 
Upper Quartile1
Lower Quartile2
Median
Average
Pre-development enquiry – reports issued within target S1.1 PERF
Sewer requisition - written acknowledgement of applications within target S2.1 PERF
Sewer requisition - applications refused/returned/questioned S2.1a INFO
Sewer requisition design – offers issued within target S3.1 PERF
Sewer requisition – constructed and commissioned within agreed extension S4.1 PERF
Sewer requisition – constructed and commissioned - extensions agreed S4.1a INFO
Technical vetting of adoptions & diversions– acknowledgements within target S5.1 PERF
Technical vetting of adoptions & diversions – applications refused/returned/questioned S5.1a INFO
Technical vetting of adoptions & diversions – approval or rejection letters within target S6.1 PERF
Technical vetting of adoptions & diversions – extensions agreed S6.1a INFO
Adoption legal agreement – draft agreements issued within target S7.1 PERF
s106 sewer connection - approval letters issued within target S8.1 PERF
s106 sewer connection - rejection letters issued within target S9.1 PERF
Sewerage Average
100.00% 100.00% 100.00% 98.74% 99.85% 100.00% 98.63% 99.87% 99.91% 98.88% 99.18%   100.00% 98.88% 99.87% 99.55%  
100.00% 100.00% 100.00% 100.00% 100.00% 94.44% 92.50% 93.75% 100.00% 100.00% 85.71%   100.00% 93.75% 100.00% 96.95%  
0.00% 25.81% 100.00% 0.00% 87.50% 66.67% 35.00% 0.00% 21.43% 0.00% 0.00%   66.67% 0.00% 21.43% 30.58%  
100.00% 100.00% 100.00% - 100.00% 100.00% - 100.00% 100.00% 100.00% 66.67%   100.00% 100.00% 100.00% 96.30%  
100.00% 100.00% - - - 88.24% 100.00% 100.00% 100.00% 60.00% -   100.00% 88.24% 100.00% 92.61%  
25.00% 0.00% - - - 23.53% 75.00% 0.00% 0.00% 60.00% -   60.00% 0.00% 23.53% 26.22%  
100.00% 100.00% 100.00% 99.38% 100.00% 100.00% 100.00% 100.00% 99.68% 99.15% 98.10%   100.00% 99.38% 100.00% 99.66%  
8.47% 0.35% 90.00% 65.22% 72.50% 89.05% 52.38% 79.37% 11.29% 84.42% 30.27%   84.42% 11.29% 65.22% 53.03%  
100.00% 100.00% 100.00% 97.95% 100.00% 95.28% 94.57% 100.00% 100.00% 100.00% 100.00%   100.00% 97.95% 100.00% 98.89%  
0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 11.11% 28.44% 0.00% 0.00% 1.35%   1.35% 0.00% 0.00% 3.72%  
100.00% 100.00% 100.00% 99.07% 99.75% 97.85% 100.00% 100.00% 100.00% 100.00% 98.96%   100.00% 99.07% 100.00% 99.60%  
99.90% 100.00% 100.00% 100.00% 99.80% 99.85% 98.27% 100.00% 100.00% 98.74% 98.95%   100.00% 98.95% 99.90% 99.59%  
100.00% 100.00% - 100.00% - 100.00% 99.24% - 100.00% 100.00% 98.94%   100.00% 99.62% 100.00% 99.77%  
99.96% 100.00% 100.00% 99.30% 99.85% 99.12% 98.32% 99.94% 99.94% 99.01% 98.93%   99.96% 99.01% 99.85% 99.49%
Key
Upper quartile performance

Inter-quartile performance

Lower quartile performance

Information metric
Performance metric
Information metric
Metric Ref Type
Anglian
Dŵr Cymru
Hafren Dfrdwy
Northumbrian
Severn Trent
South West
Southern
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target S1.1 PERF
Sewer requisition - written acknowledgement of applications within target S2.1 PERF
Sewer requisition - applications refused/returned/questioned S2.1a INFO
Sewer requisition design – offers issued within target S3.1 PERF
Sewer requisition – constructed and commissioned within agreed extension S4.1 PERF
Sewer requisition – constructed and commissioned - extensions agreed S4.1a INFO
Technical vetting of adoptions & diversions– acknowledgements within target S5.1 PERF
Technical vetting of adoptions & diversions – applications refused/returned/questioned S5.1a INFO
Technical vetting of adoptions & diversions – approval or rejection letters within target S6.1 PERF
Technical vetting of adoptions & diversions – extensions agreed S6.1a INFO
Adoption legal agreement – draft agreements issued within target S7.1 PERF
s106 sewer connection - approval letters issued within target S8.1 PERF
s106 sewer connection - rejection letters issued within target S9.1 PERF
100-199 50-99 1-5 20-49 300-499 20-49 50-99 300-499 200-299 100-199 100-199  
0 1-5 0 1-5 10-19 5-9 10-19 1-5 1-5 5-9 1-5  
0 1-5 0 1-5 10-19 5-9 10-19 1-5 1-5 5-9 1-5  
1-5 1-5 0 0 1-5 1-5 0 5-9 1-5 1-5 0  
1-5 0 0 0 0 1-5 1-5 1-5 1-5 0 0  
1-5 0 0 0 0 1-5 0 1-5 1-5 0 0  
100-199 200-299 5-9 20-49 100-199 20-49 20-49 50-99 50-99 50-99 100-199  
100-199 200-299 5-9 20-49 100-199 20-49 20-49 50-99 50-99 50-99 100-199  
300-499 200-299 5-9 20-49 50-99 20-49 5-9 50-99 50-99 50-99 100-199  
300-499 200-299 5-9 20-49 50-99 20-49 0 50-99 50-99 50-99 100-199  
50-99 100-199 1-5 20-49 50-99 10-19 5-9 20-49 50-99 20-49 20-49  
300-499 100-199 1-5 50-99 500-999 100-199 200-299 500-999 100-199 100-199 100-199  
50-99 50-99 0 5-9 0 1-5 100-199 0 50-99 5-9 20-49  
Key
Performance metric

Information metric
Performance metric
Information metric
Metric Ref Type
Anglian
Dŵr Cymru
Hafren Dfrdwy
Northumbrian
Severn Trent
South West
Southern
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target S1.1 PERF
Sewer requisition - written acknowledgement of applications within target S2.1 PERF
Sewer requisition - applications refused/returned/questioned S2.1a INFO
Sewer requisition design – offers issued within target S3.1 PERF
Sewer requisition – constructed and commissioned within agreed extension S4.1 PERF
Sewer requisition – constructed and commissioned - extensions agreed S4.1a INFO
Technical vetting of adoptions & diversions– acknowledgements within target S5.1 PERF
Technical vetting of adoptions & diversions – applications refused/returned/questioned S5.1a INFO
Technical vetting of adoptions & diversions – approval or rejection letters within target S6.1 PERF
Technical vetting of adoptions & diversions – extensions agreed S6.1a INFO
Adoption legal agreement – draft agreements issued within target S7.1 PERF
s106 sewer connection - approval letters issued within target S8.1 PERF
s106 sewer connection - rejection letters issued within target S9.1 PERF
500-999 300-499 5-9 200-299 1K-3K 100-199 300-499 1K-3K 1K-3K 500-999 500-999  
1-5 20-49 1-5 1-5 20-49 10-19 20-49 10-19 10-19 20-49 5-9  
1-5 20-49 1-5 1-5 20-49 10-19 20-49 10-19 10-19 20-49 5-9  
5-9 10-19 1-5 0 10-19 10-19 0 10-19 5-9 10-19 5-9  
5-9 1-5 0