Developer services

Developer Services Levels of Service Report: Quarter 3 (Oct-Dec 2019-20)
Published: 26 January 2020

Filter Data
Key:
Upper quartile performance
Inter-quartile performance
Lower quartile performance
Information metric
Metric Ref Type
Affinity
Anglian
Bristol Water
Dŵr Cymru
Hafren Dfrdwy
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
 
Upper Quartile1
Lower Quartile2
Median
Average
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Mains diversions - written acknowledgements within target W16.1 PERF
Mains diversions- applications returned/refused/questioned W16.1a INFO
Mains diversions (without constraints) - quotations within target W17.1 PERF
Mains diversions (with constraints) - quotations within target W17.2 PERF
Mains diversion quotations - % where agreed extension W17.2a INFO
Mains diversions - construction/commissioning within target W18.1 PERF
Self-lay point of connection applications - written acknowledgements within target W19.1 PERF
Self-lay Point of Connection report < 500 plots etc - reports issued within target W20.1 PERF
Self-lay Point of Connection reports >500 plots etc - reports issued within target W21.1 PERF
Self-lay design approval and terms request application - written acknowledgements within target W22.1 PERF
Sel-lay design and terms request <500 plots etc - quotations within target W23.1 PERF
Self-lay design and terms request >500 plots etc - quotations within target W24.1 PERF
Self-lay signed agreement - acknowledgements within target W25.1 PERF
Self-lay water for pressure/bacteriological testing - provided within target W26.1 PERF
Self-lay permanent water supply - provided within target W27.1 PERF
Self-lay vesting certificates - issued within target W28.1 PERF
Self-lay Asset Payments - issued within target W29.1 PERF
Self-lay plot references and costing details - issued within target W30.1 PERF
Water Average
96.05% 99.17% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% - 100.00% 100.00% 100.00% 91.67%   100.00% 100.00% 100.00% 99.18%  
100.00% 100.00% 100.00% 100.00% 100.00% 99.23% 99.21% 99.91% 100.00% 99.06% 99.68% 91.81% 99.11% 99.76% 99.28% 99.24% 70.55%   100.00% 99.21% 99.68% 97.46%  
12.28% 14.05% 100.00% 72.53% 0.00% 75.32% 5.51% 0.00% 6.40% 40.57% 15.50% 65.20% 99.11% 56.17% 49.90% 33.21% 47.44%   65.20% 12.28% 40.57% 40.77%  
99.66% 100.00% 99.96% 99.87% 99.07% 99.64% 99.81% 99.97% 99.84% 93.06% 99.67% 98.23% 98.42% 100.00% 99.99% 99.33% 95.86%   99.96% 99.07% 99.67% 98.96%  
97.87% 99.29% 75.49% 99.43% 96.55% 95.67% 99.47% 99.82% 96.80% 98.98% 99.63% 100.00% 100.00% 94.29% 98.32% 97.49% 83.82%   99.47% 96.55% 98.32% 96.05%  
30.32% 28.39% 26.15% 14.96% 5.17% 12.21% 14.85% 19.70% 22.85% 20.50% 43.60% 33.97% 100.00% 77.15% 37.26% 28.76% 13.21%   33.97% 14.96% 26.15% 31.12%  
98.29% 100.00% 93.75% 100.00% 100.00% 80.43% 100.00% 100.00% 100.00% 100.00% 97.06% 84.62% 100.00% 99.60% 96.70% 100.00% 64.29%   100.00% 96.70% 100.00% 94.98%  
64.96% 35.05% 81.25% 56.10% 100.00% 63.04% 47.62% 65.79% 13.83% 55.56% 64.71% 53.85% 100.00% 1.61% 58.24% 100.00% 90.48%   81.25% 53.85% 63.04% 61.89%  
100.00% 100.00% 100.00% 96.00% 100.00% 98.04% 100.00% 97.26% 100.00% 82.76% 100.00% 33.33% 100.00% 77.04% 100.00% 100.00% 72.92%   100.00% 96.00% 100.00% 91.61%  
- 100.00% - - - 100.00% - 100.00% - - - - - 66.67% 100.00% 100.00% -   100.00% 100.00% 100.00% 94.44%  
0.00% 3.03% 0.00% 0.00% 0.00% 0.97% 0.00% 2.67% 0.00% 0.00% 0.00% 0.00% 0.00% 2.17% 1.82% 2.70% 0.00%   1.82% 0.00% 0.00% 0.79%  
- - - - - - - - - - - - - - - 0.00% -   0.00% 0.00% 0.00% 0.00%  
97.87% 100.00% 90.91% 100.00% 100.00% 98.40% 87.50% 100.00% 75.76% 100.00% 97.87% 96.55% - 65.38% 100.00% 100.00% 92.71%   100.00% 91.81% 98.14% 93.93%  
25.53% 58.95% 81.82% 13.51% 0.00% 5.60% 0.00% 15.71% 72.73% 71.88% 12.77% 96.55% - 32.08% 20.28% 14.29% 2.08%   65.41% 9.18% 17.99% 32.74%  
100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% - 100.00% 98.58% 100.00% 33.33%   100.00% 100.00% 100.00% 95.74%  
57.45% 45.24% 100.00% 38.89% 0.00% 50.00% 0.00% 0.00% 13.04% 0.00% 77.78% 85.71% - 34.04% 22.22% 60.00% 66.67%   63.33% 6.52% 42.06% 40.69%  
100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 98.18% 50.00% 100.00% 90.00% - - 72.09% 94.44% 100.00% 40.00%   100.00% 90.00% 100.00% 89.65%  
- - - - - 100.00% - - 100.00% - - 100.00% - 100.00% - - -   100.00% 100.00% 100.00% 100.00%  
0.00% 0.00% 0.00% 0.00% 0.00% 15.38% 0.00% 0.00% 36.23% 0.00% 0.00% 100.00% - 2.27% 0.00% 0.00% 0.00%   1.14% 0.00% 0.00% 9.62%  
84.62% 100.00% - 100.00% - 100.00% 100.00% 100.00% 100.00% 100.00% 62.50% - - 100.00% 96.15% 100.00% 100.00%   100.00% 100.00% 100.00% 95.64%  
90.91% 100.00% - - - 100.00% 100.00% 100.00% 100.00% - - - - - 100.00% 100.00% 42.42%   100.00% 100.00% 100.00% 92.59%  
20.00% 100.00% - - - 100.00% - 100.00% 100.00% - - - - - 100.00% 100.00% 73.91%   100.00% 86.96% 100.00% 86.74%  
- - - - - 100.00% - 100.00% - - - - - - 100.00% - -   100.00% 100.00% 100.00% 100.00%  
- - - - - - 50.00% 100.00% 100.00% 100.00% 100.00% 100.00% - 98.25% 100.00% 100.00% 58.33%   100.00% 98.25% 100.00% 90.66%  
92.86% - - - - 87.50% 100.00% 100.00% 100.00% 85.71% 100.00% 20.00% - 100.00% 100.00% 100.00% 72.34%   100.00% 86.61% 100.00% 88.20%  
- - - - - - - 100.00% - - - - - - 100.00% - -   100.00% 100.00% 100.00% 100.00%  
93.33% 100.00% 80.00% 100.00% - 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% - 95.65% 98.91% 100.00% 89.29%   100.00% 95.65% 100.00% 97.15%  
66.67% 100.00% 100.00% 100.00% - 100.00% 100.00% 100.00% 100.00% 100.00% - - - 37.50% 95.00% 100.00% 74.07%   100.00% 95.00% 100.00% 90.25%  
100.00% 98.67% 100.00% - - - 100.00% 100.00% 100.00% 100.00% 100.00% - - 100.00% 82.76% - -   100.00% 100.00% 100.00% 98.14%  
- 100.00% 89.66% 100.00% - 37.50% - 100.00% 100.00% - 100.00% 100.00% - 100.00% 99.07% 100.00% 68.75%   100.00% 94.36% 100.00% 91.25%  
100.00% 95.65% 100.00% 100.00% - 100.00% 100.00% 100.00% 100.00% 27.27% 100.00% 100.00% - 90.00% 100.00% 95.65% 0.00%   100.00% 95.65% 100.00% 87.24%  
100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% - 100.00% 100.00% 100.00% - 100.00% 100.00% 100.00% 94.73%   100.00% 100.00% 100.00% 99.65%  
99.08% 99.71% 96.08% 99.73% 98.73% 98.29% 99.59% 99.91% 98.93% 95.97% 99.56% 98.07% 99.37% 97.74% 99.78% 98.87% 89.51%   99.59% 98.07% 98.93% 98.17%
Key
Upper quartile performance

Inter-quartile performance

Lower quartile performance

Information metric
Key:
Upper quartile performance
Inter-quartile performance
Lower quartile performance
Information metric
Metric Ref Type
Affinity
Anglian
Bristol Water
Dŵr Cymru
Hafren Dfrdwy
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
 
Upper Quartile1
Lower Quartile2
Median
Average
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Mains diversions - written acknowledgements within target W16.1 PERF
Mains diversions- applications returned/refused/questioned W16.1a INFO
Mains diversions (without constraints) - quotations within target W17.1 PERF
Mains diversions (with constraints) - quotations within target W17.2 PERF
Mains diversion quotations - % where agreed extension W17.2a INFO
Mains diversions - construction/commissioning within target W18.1 PERF
Self-lay point of connection applications - written acknowledgements within target W19.1 PERF
Self-lay Point of Connection report < 500 plots etc - reports issued within target W20.1 PERF
Self-lay Point of Connection reports >500 plots etc - reports issued within target W21.1 PERF
Self-lay design approval and terms request application - written acknowledgements within target W22.1 PERF
Sel-lay design and terms request <500 plots etc - quotations within target W23.1 PERF
Self-lay design and terms request >500 plots etc - quotations within target W24.1 PERF
Self-lay signed agreement - acknowledgements within target W25.1 PERF
Self-lay water for pressure/bacteriological testing - provided within target W26.1 PERF
Self-lay permanent water supply - provided within target W27.1 PERF
Self-lay vesting certificates - issued within target W28.1 PERF
Self-lay Asset Payments - issued within target W29.1 PERF
Self-lay plot references and costing details - issued within target W30.1 PERF
Water Average
95.77% 99.78% 100.00% 100.00% 100.00% 100.00% 92.59% 99.32% 100.00% 96.10% 100.00% 97.56% - 99.06% 99.82% 97.25% 81.90%   100.00% 96.68% 99.55% 97.45%  
99.11% 100.00% 100.00% 99.96% 100.00% 93.00% 96.02% 99.96% 100.00% 97.95% 99.73% 98.19% 94.91% 99.49% 99.26% 98.95% 78.38%   99.96% 97.95% 99.26% 97.35%  
31.50% 9.21% 17.20% 72.45% 72.32% 69.38% 5.54% 64.28% 7.36% 34.34% 12.75% 58.58% 94.57% 46.64% 56.91% 41.11% 39.25%   64.28% 17.20% 41.11% 43.14%  
95.84% 100.00% 99.88% 99.95% 99.78% 98.14% 98.47% 99.91% 99.85% 94.51% 99.68% 99.54% 96.58% 99.69% 99.12% 95.76% 96.10%   99.85% 96.58% 99.54% 98.40%  
98.39% 99.05% 90.30% 99.83% 98.16% 92.15% 99.15% 99.90% 95.17% 92.73% 98.98% 100.00% 99.25% 94.63% 97.37% 97.83% 90.16%   99.15% 94.63% 98.16% 96.65%  
34.05% 38.17% 21.32% 16.18% 21.69% 12.16% 20.42% 23.10% 29.87% 17.13% 33.28% 26.58% 99.21% 78.13% 42.00% 25.94% 17.87%   34.05% 20.42% 25.94% 32.77%  
94.84% 100.00% 99.09% 100.00% 100.00% 80.50% 98.72% 100.00% 100.00% 98.08% 96.75% 94.57% 95.00% 99.12% 97.31% 100.00% 77.27%   100.00% 95.00% 98.72% 95.96%  
74.36% 34.37% 74.55% 63.00% 88.24% 63.25% 47.44% 88.02% 14.36% 51.92% 60.98% 91.30% 95.00% 2.02% 66.13% 81.09% 90.58%   88.02% 51.92% 66.13% 63.92%  
97.17% 100.00% 97.92% 98.51% 100.00% 96.01% 97.50% 97.34% 100.00% 79.63% 100.00% 75.58% 92.96% 76.09% 99.57% 100.00% 69.30%   100.00% 92.96% 97.50% 92.80%  
100.00% 100.00% - 100.00% 100.00% 100.00% 100.00% 100.00% - 100.00% 100.00% - 100.00% 91.67% 100.00% 100.00% 100.00%   100.00% 100.00% 100.00% 99.40%  
2.30% 3.19% 0.00% 2.19% 13.33% 1.72% 2.44% 1.10% 0.00% 2.70% 0.88% 0.00% 4.05% 1.98% 2.52% 1.41% 0.56%   2.52% 0.88% 1.98% 2.37%  
12.50% - - 0.00% - - 0.00% - - 100.00% - - - - - 0.00% 100.00%   100.00% 0.00% 6.25% 35.42%  
92.03% 100.00% 84.78% 100.00% 100.00% 99.36% 84.78% 100.00% 93.60% 100.00% 98.36% 98.66% - 72.94% 99.63% 96.72% 94.55%   100.00% 92.82% 98.51% 94.71%  
32.67% 62.95% 72.83% 15.94% 0.00% 7.26% 19.57% 19.97% 60.00% 66.26% 12.18% 71.81% - 34.50% 19.81% 21.31% 7.53%   61.48% 14.06% 20.64% 32.79%  
97.60% 100.00% 91.67% 100.00% 100.00% 97.33% 100.00% 100.00% 100.00% 94.23% 100.00% 97.37% 100.00% 97.82% 96.64% 90.20% 73.13%   100.00% 96.64% 97.82% 96.24%  
64.46% 33.14% 75.00% 37.14% 83.33% 46.48% 0.00% 72.95% 8.93% 0.00% 50.00% 80.00% - 38.43% 20.61% 64.71% 71.64%   72.30% 26.88% 48.24% 46.68%  
92.00% 100.00% 100.00% 100.00% 87.50% 100.00% 87.50% 95.00% 84.52% 100.00% 93.75% 75.00% 100.00% 81.76% 98.54% 89.47% 69.81%   100.00% 87.50% 93.75% 91.46%  
35.71% 100.00% - - - 100.00% - - 100.00% 100.00% - 100.00% - 100.00% 100.00% 100.00% -   100.00% 100.00% 100.00% 92.86%  
15.73% 1.09% 0.00% 0.00% 0.00% 10.53% 0.00% 0.00% 13.89% 7.41% 0.00% 55.56% 0.00% 2.30% 2.84% 5.00% 0.00%   7.41% 0.00% 1.09% 6.73%  
80.77% 100.00% 100.00% 100.00% - 100.00% 100.00% 72.73% 100.00% 100.00% 79.17% 100.00% - 90.32% 96.15% 100.00% 94.12%   100.00% 90.32% 100.00% 94.22%  
94.44% 100.00% - 100.00% 100.00% 95.45% 100.00% 100.00% 100.00% 92.31% 100.00% 76.92% - - 99.52% 100.00% 63.64%   100.00% 94.44% 100.00% 94.45%  
38.89% 100.00% - 87.50% 100.00% 100.00% - 100.00% 100.00% 100.00% 100.00% - - - 99.90% 100.00% 86.57%   100.00% 93.70% 100.00% 92.74%  
0.00% - - 100.00% - 100.00% 100.00% 100.00% - 100.00% - - - - 100.00% - 100.00%   100.00% 100.00% 100.00% 87.50%  
100.00% - 100.00% 100.00% 100.00% 100.00% 87.50% 100.00% 100.00% 100.00% 100.00% 100.00% - 96.97% 98.23% 100.00% 75.93%   100.00% 98.23% 100.00% 97.24%  
68.25% - 100.00% 100.00% 100.00% 92.50% 100.00% 100.00% 100.00% 83.05% 100.00% 60.00% - 79.49% 97.80% 100.00% 65.52%   100.00% 79.49% 100.00% 89.77%  
- - - - - 100.00% - 100.00% - 100.00% 100.00% 0.00% - - 100.00% - 100.00%   100.00% 100.00% 100.00% 85.71%  
62.86% 100.00% 88.89% 100.00% - 96.43% 100.00% 100.00% 100.00% 100.00% 100.00% 89.47% - 87.69% 99.14% 100.00% 89.08%   100.00% 89.08% 100.00% 94.24%  
61.54% 100.00% 100.00% 100.00% - 100.00% 100.00% 100.00% 100.00% 100.00% 0.00% - - 70.73% 93.16% 100.00% 78.48%   100.00% 78.48% 100.00% 85.99%  
100.00% 99.67% 100.00% 100.00% - 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% - 100.00% 88.35% - 80.00%   100.00% 100.00% 100.00% 97.72%  
100.00% 100.00% 89.22% 100.00% 100.00% 20.00% - 100.00% 100.00% 100.00% 100.00% 100.00% - 92.91% 98.88% 100.00% 61.76%   100.00% 92.91% 100.00% 90.85%  
100.00% 98.04% 100.00% 100.00% - 91.67% 100.00% 100.00% 97.06% 52.50% 100.00% 100.00% - 92.81% 99.35% 96.97% 50.85%   100.00% 92.81% 99.35% 91.95%  
100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 93.89% 100.00% 100.00% - 100.00% 99.84% 100.00% 98.49%   100.00% 100.00% 100.00% 99.51%  
96.70% 99.66% 97.78% 99.90% 99.36% 96.27% 98.38% 99.89% 99.08% 94.11% 99.37% 99.38% 97.32% 97.88% 99.27% 97.33% 93.27%   99.37% 97.32% 98.38% 97.94%
Key
Upper quartile performance

Inter-quartile performance

Lower quartile performance

Information metric
Performance metric
Information metric
Metric Ref Type
Affinity
Anglian
Bristol Water
Dŵr Cymru
Hafren Dfrdwy
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Mains diversions - written acknowledgements within target W16.1 PERF
Mains diversions- applications returned/refused/questioned W16.1a INFO
Mains diversions (without constraints) - quotations within target W17.1 PERF
Mains diversions (with constraints) - quotations within target W17.2 PERF
Mains diversion quotations - % where agreed extension W17.2a INFO
Mains diversions - construction/commissioning within target W18.1 PERF
Self-lay point of connection applications - written acknowledgements within target W19.1 PERF
Self-lay Point of Connection report < 500 plots etc - reports issued within target W20.1 PERF
Self-lay Point of Connection reports >500 plots etc - reports issued within target W21.1 PERF
Self-lay design approval and terms request application - written acknowledgements within target W22.1 PERF
Sel-lay design and terms request <500 plots etc - quotations within target W23.1 PERF
Self-lay design and terms request >500 plots etc - quotations within target W24.1 PERF
Self-lay signed agreement - acknowledgements within target W25.1 PERF
Self-lay water for pressure/bacteriological testing - provided within target W26.1 PERF
Self-lay permanent water supply - provided within target W27.1 PERF
Self-lay vesting certificates - issued within target W28.1 PERF
Self-lay Asset Payments - issued within target W29.1 PERF
Self-lay plot references and costing details - issued within target W30.1 PERF
50-99 100-199 10-19 50-99 1-5 20-49 5-9 100-199 20-49 20-49 20-49 5-9 0 100-199 100-199 20-49 20-49  
500-999 500-999 200-299 500-999 20-49 300-499 100-199 1K-3K 500-999 200-299 500-999 300-499 100-199 1K-3K 500-999 200-299 500-999  
500-999 500-999 10-19 500-999 20-49 300-499 100-199 1K-3K 500-999 200-299 500-999 300-499 100-199 1K-3K 500-999 200-299 500-999  
5K-10K 3K-5K 1K-3K 3K-5K 100-199 5K-10K 1K-3K 3K-5K 5K-10K 1K-3K 1K-3K 1K-3K 100-199 5K-10K 5K-10K 1K-3K 3K-5K  
1K-3K 3K-5K 500-999 1K-3K 50-99 3K-5K 300-499 3K-5K 1K-3K 500-999 1K-3K 1K-3K 300-499 5K-10K 1K-3K 500-999 1K-3K  
1K-3K 3K-5K 500-999 1K-3K 50-99 3K-5K 300-499 3K-5K 1K-3K 500-999 1K-3K 1K-3K 300-499 5K-10K 1K-3K 500-999 1K-3K  
100-199 100-199 10-19 20-49 1-5 50-99 20-49 50-99 50-99 5-9 20-49 10-19 10-19 200-299 50-99 20-49 50-99  
100-199 100-199 10-19 20-49 1-5 50-99 20-49 50-99 50-99 5-9 20-49 10-19 10-19 200-299 50-99 20-49 50-99  
50-99 100-199 10-19 20-49 1-5 100-199 10-19 50-99 50-99 20-49 20-49 10-19 10-19 100-199 50-99 20-49 20-49  
0 1-5 0 0 0 1-5 0 1-5 0 0 0 0 0 1-5 1-5 1-5 0  
50-99 100-199 10-19 20-49 1-5 100-199 10-19 50-99 50-99 20-49 20-49 10-19 10-19 100-199 50-99 20-49 20-49  
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1-5 0  
20-49 50-99 20-49 20-49 1-5 100-199 5-9 100-199 20-49 20-49 50-99 20-49 0 50-99 100-199 10-19 50-99  
20-49 50-99 20-49 20-49 1-5 100-199 5-9 100-199 20-49 20-49 50-99 20-49 0 50-99 100-199 10-19 50-99  
20-49 20-49 1-5 10-19 1-5 20-49 1-5 50-99 20-49 5-9 5-9 5-9 0 20-49 300-499 10-19 10-19  
20-49 20-49 1-5 10-19 1-5 20-49 1-5 50-99 20-49 1-5 5-9 5-9 0 20-49 300-499 10-19 10-19  
10-19 20-49 1-5 5-9 1-5 10-19 1-5 50-99 20-49 5-9 10-19 0 0 20-49 20-49 1-5 5-9  
0 0 0 0 0 1-5 0 0 20-49 0 0 1-5 0 1-5 0 0 0  
10-19 20-49 1-5 5-9 1-5 10-19 1-5 50-99 50-99 5-9 10-19 1-5 0 20-49 20-49 1-5 5-9  
10-19 10-19 0 5-9 0 1-5 1-5 5-9 5-9 1-5 5-9 0 0 10-19 20-49 1-5 1-5  
10-19 1-5 0 0 0 10-19 1-5 20-49 5-9 0 0 0 0 0 200-299 1-5 20-49  
5-9 1-5 0 0 0 10-19 0 20-49 1-5 0 0 0 0 0 500-999 1-5 20-49  
0 0 0 0 0 1-5 0 1-5 0 0 0 0 0 0 5-9 0 0  
0 0 0 0 0 0 1-5 50-99 10-19 10-19 1-5 5-9 0 50-99 100-199 5-9 20-49  
10-19 0 0 0 0 5-9 1-5 10-19 5-9 10-19 1-5 5-9 0 10-19 200-299 5-9 20-49  
0 0 0 0 0 0 0 20-49 0 0 0 0 0 0 10-19 0 0  
10-19 20-49 5-9 1-5 0 5-9 1-5 20-49 5-9 5-9 1-5 1-5 0 20-49 50-99 1-5 20-49  
5-9 10-19 1-5 1-5 0 1-5 1-5 5-9 1-5 10-19 0 0 0 5-9 50-99 1-5 20-49  
1-5 50-99 1-5 0 0 0 1-5 10-19 1-5 10-19 1-5 0 0 1-5 20-49 0 0  
0 50-99 20-49 5-9 0 5-9 0 200-299 1-5 0 10-19 1-5 0 50-99 200-299 20-49 10-19  
1-5 20-49 20-49 5-9 0 10-19 1-5 50-99 5-9 10-19 5-9 1-5 0 50-99 200-299 20-49 1-5  
300-499 1K-3K 500-999 200-299 20-49 300-499 50-99 3K-5K 0 1K-3K 20-49 1-5 0 3K-5K 5K-10K 1-5 1K-3K  
Key
Performance metric

Information metric
Performance metric
Information metric
Metric Ref Type
Affinity
Anglian
Bristol Water
Dŵr Cymru
Hafren Dfrdwy
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Mains diversions - written acknowledgements within target W16.1 PERF
Mains diversions- applications returned/refused/questioned W16.1a INFO
Mains diversions (without constraints) - quotations within target W17.1 PERF
Mains diversions (with constraints) - quotations within target W17.2 PERF
Mains diversion quotations - % where agreed extension W17.2a INFO
Mains diversions - construction/commissioning within target W18.1 PERF
Self-lay point of connection applications - written acknowledgements within target W19.1 PERF
Self-lay Point of Connection report < 500 plots etc - reports issued within target W20.1 PERF
Self-lay Point of Connection reports >500 plots etc - reports issued within target W21.1 PERF
Self-lay design approval and terms request application - written acknowledgements within target W22.1 PERF
Sel-lay design and terms request <500 plots etc - quotations within target W23.1 PERF
Self-lay design and terms request >500 plots etc - quotations within target W24.1 PERF
Self-lay signed agreement - acknowledgements within target W25.1 PERF
Self-lay water for pressure/bacteriological testing - provided within target W26.1 PERF
Self-lay permanent water supply - provided within target W27.1 PERF
Self-lay vesting certificates - issued within target W28.1 PERF
Self-lay Asset Payments - issued within target W29.1 PERF
Self-lay plot references and costing details - issued within target W30.1 PERF
100-199 300-499 50-99 300-499 10-19 100-199 20-49 300-499 50-99 50-99 100-199 20-49 0 500-999 500-999 100-199 100-199  
3K-5K 3K-5K 1K-3K 1K-3K 200-299 1K-3K 500-999 3K-5K 1K-3K 500-999 1K-3K 1K-3K 500-999 5K-10K 3K-5K 1K-3K 1K-3K  
3K-5K 3K-5K 500-999 1K-3K 200-299 1K-3K 500-999 3K-5K 1K-3K 500-999 1K-3K 1K-3K 500-999 5K-10K 3K-5K 1K-3K 1K-3K  
25K-50K 10K-25K 5K-10K 10K-25K 300-499 25K-50K 3K-5K 10K-25K 25K-50K 5K-10K 10K-25K 10K-25K 500-999 25K-50K 25K-50K 5K-10K 25K-50K  
10K-25K 10K-25K 1K-3K 5K-10K 200-299 10K-25K 1K-3K 10K-25K 5K-10K 1K-3K 5K-10K 5K-10K 1K-3K 10K-25K 3K-5K 3K-5K 10K-25K  
10K-25K 10K-25K 1K-3K 5K-10K 200-299 10K-25K 1K-3K 10K-25K 5K-10K 1K-3K 5K-10K 5K-10K 1K-3K 10K-25K 3K-5K 3K-5K 10K-25K  
500-999 500-999 100-199 200-299 10-19 300-499 50-99 300-499 300-499 50-99 100-199 50-99 20-49 500-999 300-499 200-299 300-499  
500-999 500-999 100-199 200-299 10-19 300-499 50-99 300-499 300-499 50-99 100-199 50-99 20-49 500-999 300-499 200-299 300-499  
200-299 300-499 50-99 100-199 10-19 300-499 20-49 300-499 200-299 100-199 100-199 50-99 50-99 500-999 200-299 100-199 500-999  
5-9 10-19 0 1-5 1-5 5-9 1-5 5-9 0 1-5 1-5 0 1-5 10-19 5-9 1-5 1-5  
200-299 500-999 50-99 100-199 10-19 300-499 20-49 300-499 200-299 100-199 100-199 50-99 50-99 500-999 200-299 100-199 500-999  
10-19 0 0 1-5 0 0 1-5 0 0 1-5 0 0 0 0 0 1-5 1-5  
200-299 300-499 50-99 100-199 1-5 300-499 20-49 500-999 100-199 100-199 300-499 100-199 0 100-199 500-999 50-99 300-499  
200-299 300-499 50-99 100-199 1-5 300-499 20-49 500-999 100-199 100-199 300-499 100-199 0 100-199 500-999 50-99 300-499  
100-199 100-199 10-19 50-99 10-19 50-99 5-9 200-299 100-199 50-99 20-49 20-49 1-5 200-299 1K-3K 50-99 50-99  
100-199 100-199 1-5 50-99 10-19 50-99 5-9 200-299 100-199 5-9 20-49 10-19 0 200-299 1K-3K 50-99 50-99  
50-99 50-99 5-9 20-49 5-9 20-49 5-9 200-299 100-199 20-49 20-49 1-5 1-5 100-199 100-199 10-19 50-99  
10-19 1-5 0 0 0 1-5 0 0 20-49 1-5 0 5-9 0 1-5 1-5 1-5 0  
50-99 50-99 5-9 20-49 5-9 20-49 5-9 200-299 100-199 20-49 20-49 5-9 1-5 100-199 100-199 20-49 50-99  
20-49 20-49 1-5 20-49 0 20-49 5-9 10-19 20-49 20-49 20-49 1-5 0 20-49 100-199 1-5 10-19  
50-99 5-9 0 5-9 1-5 20-49 1-5 100-199 10-19 10-19 1-5 10-19 0 0 1K-3K 1-5 50-99  
10-19 1-5 0 5-9 1-5 20-49 0 100-199 20-49 1-5 1-5 0 0 0 1K-3K 1-5 50-99  
1-5 0 0 1-5 0 1-5 1-5 1-5 0 1-5 0 0 0 0 20-49 0 1-5  
1-5 0 1-5 1-5 1-5 5-9 5-9 100-199 20-49 20-49 5-9 10-19 0 100-199 300-499 20-49 100-199  
50-99 0 1-5 1-5 1-5 20-49 5-9 100-199 10-19 50-99 1-5 10-19 0 20-49 500-999 20-49 200-299  
0 0 0 0 0 1-5 0 20-49 0 1-5 1-5 1-5 0 0 20-49 0 1-5  
50-99 50-99 20-49 5-9 0 20-49 5-9 50-99 20-49 20-49 1-5 10-19 0 100-199 300-499 10-19 100-199  
10-19 50-99 5-9 1-5 0 1-5 5-9 5-9 5-9 20-49 1-5 0 0 20-49 300-499 5-9 50-99  
1-5 300-499 5-9 5-9 0 1-5 5-9 20-49 5-9 20-49 5-9 1-5 0 5-9 100-199 0 20-49  
1-5 300-499 100-199 10-19 1-5 20-49 0 500-999 5-9 5-9 20-49 1-5 0 200-299 500-999 20-49 50-99  
5-9 100-199 50-99 20-49 0 20-49 1-5 200-299 20-49 20-49 20-49 5-9 0 200-299 500-999 20-49 50-99  
1K-3K 5K-10K 1K-3K 500-999 20-49 1K-3K 300-499 10K-25K 1-5 3K-5K 20-49 20-49 0 10K-25K 25K-50K 1K-3K 5K-10K  
Key
Performance metric

Information metric

Chart 1: Developer Services levels of service performance - % within target and activity levels water supply
Quarter 3 (Oct-Dec 2019-20)

This report
Industry Average
Volumes

Chart 2: Developer Services levels of service performance - % within target and activity levels water supply
Rolling year to date

This report
Industry Average
Volumes

Chart 3: Developer Services levels of service performance - % within target and activity levels water supply
Latest 4 quarters

Provisional - Q4 2018-19
Q1 2019-20
Q2 2019-20
This report
Industry Average
Volumes
Metric Ref Type
Affinity
Anglian
Bristol Water
Dŵr Cymru
Hafren Dfrdwy
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Mains diversions - written acknowledgements within target W16.1 PERF
Mains diversions- applications returned/refused/questioned W16.1a INFO
Mains diversions (without constraints) - quotations within target W17.1 PERF
Mains diversions (with constraints) - quotations within target W17.2 PERF
Mains diversion quotations - % where agreed extension W17.2a INFO
Mains diversions - construction/commissioning within target W18.1 PERF
Self-lay point of connection applications - written acknowledgements within target W19.1 PERF
Self-lay Point of Connection report < 500 plots etc - reports issued within target W20.1 PERF
Self-lay Point of Connection reports >500 plots etc - reports issued within target W21.1 PERF
Self-lay design approval and terms request application - written acknowledgements within target W22.1 PERF
Sel-lay design and terms request <500 plots etc - quotations within target W23.1 PERF
Self-lay design and terms request >500 plots etc - quotations within target W24.1 PERF
Self-lay signed agreement - acknowledgements within target W25.1 PERF
Self-lay water for pressure/bacteriological testing - provided within target W26.1 PERF
Self-lay permanent water supply - provided within target W27.1 PERF
Self-lay vesting certificates - issued within target W28.1 PERF
Self-lay Asset Payments - issued within target W29.1 PERF
Self-lay plot references and costing details - issued within target W30.1 PERF
Water Totals
76 120 19 88 4 42 6 114 20 24 36 9 0 182 152 33 24  
635 719 259 506 35 389 127 1,065 516 212 626 342 112 1,273 976 262 567  
635 719 19 506 35 389 127 1,065 516 212 626 342 112 1,273 976 262 567  
5,966 3,470 2,250 3,103 108 7,273 1,056 3,809 7,054 2,378 2,742 2,144 190 6,784 7,633 1,785 3,891  
2,632 3,244 608 1,918 58 3,392 377 3,360 2,092 683 2,429 1,622 302 6,695 1,009 758 2,422  
2,632 3,244 608 1,918 58 3,392 377 3,360 2,092 683 2,429 1,622 302 6,695 1,009 758 2,422  
117 194 16 41 3 92 21 76 94 9 34 13 16 248 91 48 84  
117 194 16 41 3 92 21 76 94 9 34 13 16 248 91 48 84  
56 128 17 25 4 102 12 73 68 29 32 12 18 135 54 36 48  
0 4 0 0 0 1 0 2 0 0 0 0 0 3 1 1 0  
56 132 17 25 4 103 12 75 68 29 32 12 18 138 55 37 48  
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0  
47 95 22 37 2 125 8 191 33 32 94 29 0 52 143 14 96  
47 95 22 37 2 125 8 191 33 32 94 29 0 53 143 14 96  
47 42 3 18 1 20 1 60 47 7 9 7 0 47 351 10 15  
47 42 2 18 1 20 1 60 23 1 9 7 0 47 351 10 15  
17 29 2 7 2 11 2 55 44 6 10 0 0 43 36 1 5  
0 0 0 0 0 2 0 0 25 0 0 3 0 1 0 0 0  
17 29 2 7 2 13 2 55 69 6 10 3 0 44 36 1 5  
13 13 0 7 0 4 1 7 8 3 8 0 0 11 26 1 3  
11 2 0 0 0 10 1 44 9 0 0 0 0 0 281 1 33  
5 1 0 0 0 11 0 40 1 0 0 0 0 0 552 1 23  
0 0 0 0 0 1 0 1 0 0 0 0 0 0 8 0 0  
0 0 0 0 0 0 2 58 12 12 3 8 0 57 125 8 24  
14 0 0 0 0 8 1 15 7 14 1 5 0 12 207 6 47  
0 0 0 0 0 0 0 22 0 0 0 0 0 0 10 0 0  
15 20 5 3 0 6 2 26 8 6 1 2 0 46 92 4 28  
6 10 3 1 0 2 1 9 2 15 0 0 0 8 80 1 27  
2 75 1 0 0 0 2 15 1 17 1 0 0 3 29 0 0  
0 75 29 6 0 8 0 243 4 0 15 2 0 70 214 22 16  
3 46 35 6 0 10 2 94 5 11 8 2 0 70 282 23 3  
490 1,019 739 225 20 398 98 3,467 0 1,235 31 3 0 4,714 9,457 2 1,517  
10,152 9,306 4,008 5,991 237 11,907 1,720 12,846 10,050 4,693 6,080 4,203 638 20,454 21,809 3,017 8,873
Metric Ref Type
Affinity
Anglian
Bristol Water
Dŵr Cymru
Hafren Dfrdwy
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Mains diversions - written acknowledgements within target W16.1 PERF
Mains diversions- applications returned/refused/questioned W16.1a INFO
Mains diversions (without constraints) - quotations within target W17.1 PERF
Mains diversions (with constraints) - quotations within target W17.2 PERF
Mains diversion quotations - % where agreed extension W17.2a INFO
Mains diversions - construction/commissioning within target W18.1 PERF
Self-lay point of connection applications - written acknowledgements within target W19.1 PERF
Self-lay Point of Connection report < 500 plots etc - reports issued within target W20.1 PERF
Self-lay Point of Connection reports >500 plots etc - reports issued within target W21.1 PERF
Self-lay design approval and terms request application - written acknowledgements within target W22.1 PERF
Sel-lay design and terms request <500 plots etc - quotations within target W23.1 PERF
Self-lay design and terms request >500 plots etc - quotations within target W24.1 PERF
Self-lay signed agreement - acknowledgements within target W25.1 PERF
Self-lay water for pressure/bacteriological testing - provided within target W26.1 PERF
Self-lay permanent water supply - provided within target W27.1 PERF
Self-lay vesting certificates - issued within target W28.1 PERF
Self-lay Asset Payments - issued within target W29.1 PERF
Self-lay plot references and costing details - issued within target W30.1 PERF
Water Totals
73 119 19 88 4 42 6 114 20 24 36 9 0 182 152 33 22  
635 719 259 506 35 386 126 1,064 516 210 624 314 111 1,270 969 260 400  
78 101 19 367 0 293 7 0 33 86 97 223 111 715 487 87 269  
5,946 3,470 2,249 3,099 107 7,247 1,054 3,808 7,043 2,213 2,733 2,106 187 6,784 7,632 1,773 3,730  
2,576 3,221 459 1,907 56 3,245 375 3,354 2,025 676 2,420 1,622 302 6,313 992 739 2,030  
798 921 159 287 3 414 56 662 478 140 1,059 551 302 5,165 376 218 320  
115 194 15 41 3 74 21 76 94 9 33 11 16 247 88 48 54  
76 68 13 23 3 58 10 50 13 5 22 7 16 4 53 48 76  
56 128 17 24 4 100 12 71 68 24 32 4 18 104 54 36 35  
0 4 0 0 0 1 0 2 0 0 0 0 0 2 1 1 0  
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0  
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0  
46 95 20 37 2 123 7 191 25 32 92 28 0 34 143 14 89  
12 56 18 5 0 7 0 30 24 23 12 28 0 17 29 2 2  
47 42 3 18 1 20 1 60 47 7 9 7 0 47 346 10 5  
27 19 2 7 0 10 0 0 3 0 7 6 0 16 78 6 10  
17 29 2 7 2 11 2 54 22 6 9 0 0 31 34 1 2  
0 0 0 0 0 2 0 0 25 0 0 3 0 1 0 0 0  
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0  
11 13 0 7 0 4 1 7 8 3 5 0 0 11 25 1 3  
10 2 0 0 0 10 1 44 9 0 0 0 0 0 281 1 14  
1 1 0 0 0 11 0 40 1 0 0 0 0 0 552 1 17  
0 0 0 0 0 1 0 1 0 0 0 0 0 0 8 0 0  
0 0 0 0 0 0 1 58 12 12 3 8 0 56 125 8 14  
13 0 0 0 0 7 1 15 7 12 1 1 0 12 207 6 34  
0 0 0 0 0 0 0 22 0 0 0 0 0 0 10 0 0  
14 20 4 3 0 6 2 26 8 6 1 2 0 44 91 4 25  
4 10 3 1 0 2 1 9 2 15 0 0 0 3 76 1 20  
2 74 1 0 0 0 2 15 1 17 1 0 0 3 24 0 0  
0 75 26 6 0 3 0 243 4 0 15 2 0 70 212 22 11  
3 44 35 6 0 10 2 94 5 3 8 2 0 63 282 22 0  
490 1,019 739 225 20 398 98 3,467 0 1,235 31 3 0 4,714 9,457 2 1,437  
10,059 9,279 3,851 5,975 234 11,703 1,713 12,835 9,942 4,504 6,053 4,122 634 19,991 21,761 2,983 7,942
Metric Ref Type
Affinity
Anglian
Bristol Water
Dŵr Cymru
Hafren Dfrdwy
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Mains diversions - written acknowledgements within target W16.1 PERF
Mains diversions- applications returned/refused/questioned W16.1a INFO
Mains diversions (without constraints) - quotations within target W17.1 PERF
Mains diversions (with constraints) - quotations within target W17.2 PERF
Mains diversion quotations - % where agreed extension W17.2a INFO
Mains diversions - construction/commissioning within target W18.1 PERF
Self-lay point of connection applications - written acknowledgements within target W19.1 PERF
Self-lay Point of Connection report < 500 plots etc - reports issued within target W20.1 PERF
Self-lay Point of Connection reports >500 plots etc - reports issued within target W21.1 PERF
Self-lay design approval and terms request application - written acknowledgements within target W22.1 PERF
Sel-lay design and terms request <500 plots etc - quotations within target W23.1 PERF
Self-lay design and terms request >500 plots etc - quotations within target W24.1 PERF
Self-lay signed agreement - acknowledgements within target W25.1 PERF
Self-lay water for pressure/bacteriological testing - provided within target W26.1 PERF
Self-lay permanent water supply - provided within target W27.1 PERF
Self-lay vesting certificates - issued within target W28.1 PERF
Self-lay Asset Payments - issued within target W29.1 PERF
Self-lay plot references and costing details - issued within target W30.1 PERF
Water Totals
189 449 58 360 12 158 27 444 94 77 143 41 0 741 545 109 116  
3,473 3,518 1,249 2,457 271 1,901 578 4,759 2,324 830 2,996 1,876 589 6,261 4,880 1,333 2,461  
3,473 3,518 721 2,457 271 1,901 578 4,759 2,324 830 2,996 1,876 589 6,261 4,880 1,333 2,461  
29,689 14,314 6,429 12,358 447 34,104 3,141 15,957 41,010 8,069 12,030 11,713 702 33,537 27,262 6,791 26,237  
10,852 13,790 2,669 8,083 272 13,359 1,768 13,665 8,198 2,890 8,937 7,095 1,207 24,372 4,112 3,551 10,098  
10,852 13,790 2,669 8,083 272 13,359 1,768 13,661 8,198 2,890 8,937 7,095 1,143 24,372 4,112 3,551 10,098  
698 678 110 200 17 400 78 409 369 52 123 92 40 794 372 201 308  
698 678 110 200 17 400 78 409 369 52 123 92 40 794 372 201 308  
212 486 96 134 13 401 40 451 280 108 113 86 71 594 232 140 531  
5 16 0 3 2 7 1 5 0 3 1 0 3 12 6 2 3  
217 502 96 137 15 408 41 456 280 111 114 86 74 606 238 142 534  
16 0 0 3 0 0 1 0 0 1 0 0 0 0 0 2 3  
251 440 92 138 3 468 46 656 125 163 427 149 0 170 540 61 385  
251 440 92 138 3 468 46 656 125 163 427 149 0 171 540 61 385  
167 175 12 70 12 75 5 281 159 52 42 38 1 229 1,043 51 67  
166 175 4 70 12 71 5 281 112 8 42 10 0 229 1,043 51 67  
75 91 7 36 8 34 8 200 155 25 32 4 1 170 137 19 53  
14 1 0 0 0 4 0 0 25 2 0 5 0 4 4 1 0  
89 92 7 36 8 38 8 200 180 27 32 9 1 174 141 20 53  
26 42 4 21 0 21 6 11 26 20 24 2 0 31 130 2 17  
72 6 0 8 1 22 4 175 15 13 1 13 0 0 1,242 2 77  
18 3 0 8 4 20 0 148 20 2 1 0 0 0 2,062 2 67  
1 0 0 2 0 3 2 1 0 2 0 0 0 0 30 0 1  
1 0 1 2 1 7 8 122 36 48 7 14 0 165 452 47 108  
63 0 1 1 3 40 6 111 13 59 3 15 0 39 637 37 203  
0 0 0 0 0 1 0 22 0 1 2 1 0 0 22 0 1  
70 73 27 7 0 28 7 82 28 20 4 19 0 130 347 18 119  
13 63 9 1 0 3 8 9 8 42 2 0 0 41 380 8 79  
2 301 7 9 0 3 7 31 7 43 5 2 0 6 103 0 20  
2 356 102 18 1 30 0 880 9 5 42 2 0 282 800 48 68  
8 153 99 30 0 36 3 249 34 40 23 6 0 292 921 33 59  
2,656 5,388 2,473 629 33 1,025 363 14,619 2 4,794 31 20 0 15,681 32,789 2,247 6,086  
48,557 40,343 13,445 24,575 1,100 52,150 6,106 53,287 52,937 17,360 24,989 21,193 2,614 83,551 79,048 14,703 47,164
Metric Ref Type
Affinity
Anglian
Bristol Water
Dŵr Cymru
Hafren Dfrdwy
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Mains diversions - written acknowledgements within target W16.1 PERF
Mains diversions- applications returned/refused/questioned W16.1a INFO
Mains diversions (without constraints) - quotations within target W17.1 PERF
Mains diversions (with constraints) - quotations within target W17.2 PERF
Mains diversion quotations - % where agreed extension W17.2a INFO
Mains diversions - construction/commissioning within target W18.1 PERF
Self-lay point of connection applications - written acknowledgements within target W19.1 PERF
Self-lay Point of Connection report < 500 plots etc - reports issued within target W20.1 PERF
Self-lay Point of Connection reports >500 plots etc - reports issued within target W21.1 PERF
Self-lay design approval and terms request application - written acknowledgements within target W22.1 PERF
Sel-lay design and terms request <500 plots etc - quotations within target W23.1 PERF
Self-lay design and terms request >500 plots etc - quotations within target W24.1 PERF
Self-lay signed agreement - acknowledgements within target W25.1 PERF
Self-lay water for pressure/bacteriological testing - provided within target W26.1 PERF
Self-lay permanent water supply - provided within target W27.1 PERF
Self-lay vesting certificates - issued within target W28.1 PERF
Self-lay Asset Payments - issued within target W29.1 PERF
Self-lay plot references and costing details - issued within target W30.1 PERF
Water Totals
181 448 58 360 12 158 25 441 94 74 143 40 0 734 544 106 95  
3,442 3,518 1,249 2,456 271 1,768 555 4,757 2,324 813 2,988 1,842 559 6,229 4,844 1,319 1,929  
1,094 324 124 1,780 196 1,319 32 3,059 171 285 382 1,099 557 2,920 2,777 548 966  
28,454 14,314 6,421 12,352 446 33,470 3,093 15,942 40,950 7,626 11,992 11,659 678 33,432 27,023 6,503 25,213  
10,677 13,659 2,410 8,069 267 12,310 1,753 13,652 7,802 2,680 8,846 7,095 1,198 23,064 4,004 3,474 9,104  
3,695 5,264 569 1,308 59 1,625 361 3,156 2,449 495 2,974 1,886 1,134 19,041 1,727 921 1,805  
662 678 109 200 17 322 77 409 369 51 119 87 38 787 362 201 238  
519 233 82 126 15 253 37 360 53 27 75 84 38 16 246 163 279  
206 486 94 132 13 385 39 439 280 86 113 65 66 452 231 140 368  
5 16 0 3 2 7 1 5 0 3 1 0 3 11 6 2 3  
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0  
2 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 3  
231 440 78 138 3 465 39 656 117 163 420 147 0 124 538 59 364  
82 277 67 22 0 34 9 131 75 108 52 107 0 59 107 13 29  
163 175 11 70 12 73 5 281 159 49 42 37 1 224 1,008 46 49  
107 58 3 26 10 33 0 205 10 0 21 8 0 88 215 33 48  
69 91 7 36 7 34 7 190 131 25 30 3 1 139 135 17 37  
5 1 0 0 0 4 0 0 25 2 0 5 0 4 4 1 0  
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0  
21 42 4 21 0 21 6 8 26 20 19 2 0 28 125 2 16  
68 6 0 8 1 21 4 175 15 12 1 10 0 0 1,236 2 49  
7 3 0 7 4 20 0 148 20 2 1 0 0 0 2,060 2 58  
0 0 0 2 0 3 2 1 0 2 0 0 0 0 30 0 1  
1 0 1 2 1 7 7 122 36 48 7 14 0 160 444 47 82  
43 0 1 1 3 37 6 111 13 49 3 9 0 31 623 37 133  
0 0 0 0 0 1 0 22 0 1 2 0 0 0 22 0 1  
44 73 24 7 0 27 7 82 28 20 4 17 0 114 344 18 106  
8 63 9 1 0 3 8 9 8 42 0 0 0 29 354 8 62  
2 300 7 9 0 3 7 31 7 43 5 2 0 6 91 0 16  
2 356 91 18 1 6 0 880 9 5 42 2 0 262 791 48 42  
8 150 99 30 0 33 3 249 33 21 23 6 0 271 915 32 30  
2,656 5,388 2,473 629 33 1,025 363 14,619 2 4,501 31 20 0 15,681 32,736 2,247 5,994  
46,955 40,207 13,146 24,551 1,093 50,203 6,007 53,229 52,448 16,338 24,832 21,062 2,544 81,782 78,470 14,311 43,990
Key:
Upper quartile performance
Inter-quartile performance
Lower quartile performance
Information metric
Metric Ref Type
Anglian
Dŵr Cymru
Hafren Dfrdwy
Northumbrian
Severn Trent
South West
Southern
Thames
United Utilities
Wessex
Yorkshire
 
Upper Quartile1
Lower Quartile2
Median
Average
Pre-development enquiry – reports issued within target S1.1 PERF
Sewer requisition - written acknowledgement of applications within target S2.1 PERF
Sewer requisition - applications refused/returned/questioned S2.1a INFO
Sewer requisition design – offers issued within target S3.1 PERF
Sewer requisition – constructed and commissioned within agreed extension S4.1 PERF
Sewer requisition – constructed and commissioned - extensions agreed S4.1a INFO
Technical vetting of adoptions & diversions– acknowledgements within target S5.1 PERF
Technical vetting of adoptions & diversions – applications refused/returned/questioned S5.1a INFO
Technical vetting of adoptions & diversions – approval or rejection letters within target S6.1 PERF
Technical vetting of adoptions & diversions – extensions agreed S6.1a INFO
Adoption legal agreement – draft agreements issued within target S7.1 PERF
s106 sewer connection - approval letters issued within target S8.1 PERF
s106 sewer connection - rejection letters issued within target S9.1 PERF
Sewerage Average
100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 99.53% 100.00% 100.00% 99.45%   100.00% 100.00% 100.00% 99.91%  
- 100.00% - - 100.00% 100.00% 93.75% 80.00% 100.00% 100.00% 100.00%   100.00% 96.88% 100.00% 96.72%  
- 40.00% - - 88.89% 50.00% 50.00% 0.00% 0.00% 0.00% 0.00%   50.00% 0.00% 20.00% 28.61%  
- 100.00% - - 100.00% 100.00% - 100.00% 100.00% 100.00% -   100.00% 100.00% 100.00% 100.00%  
100.00% 100.00% - - - 100.00% 100.00% 100.00% 100.00% 100.00% -   100.00% 100.00% 100.00% 100.00%  
- 0.00% - - - 14.29% 100.00% 0.00% 0.00% 100.00% -   100.00% 0.00% 7.14% 35.71%  
100.00% 100.00% 100.00% 97.30% 100.00% 100.00% 100.00% 100.00% 98.68% 98.67% 97.97%   100.00% 98.67% 100.00% 99.33%  
15.82% 0.00% 100.00% 78.38% 62.88% 82.35% 62.50% 83.18% 9.21% 93.33% 24.32%   83.18% 15.82% 62.88% 55.63%  
100.00% 100.00% 100.00% 96.43% 100.00% 100.00% 73.68% 100.00% 100.00% 100.00% 100.00%   100.00% 100.00% 100.00% 97.28%  
0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 22.35% 0.00% 0.00% 0.00%   0.00% 0.00% 0.00% 2.03%  
100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00%   100.00% 100.00% 100.00% 100.00%  
100.00% 100.00% 100.00% 100.00% 99.83% 100.00% 98.63% 100.00% 100.00% 100.00% 100.00%   100.00% 100.00% 100.00% 99.86%  
100.00% 100.00% - 100.00% - 100.00% 100.00% - 100.00% - 100.00%   100.00% 100.00% 100.00% 100.00%  
100.00% 100.00% 100.00% 99.33% 99.92% 100.00% 97.65% 99.76% 99.87% 99.80% 99.53%   100.00% 99.53% 99.87% 99.62%
Key
Upper quartile performance

Inter-quartile performance

Lower quartile performance

Information metric
Key:
Upper quartile performance
Inter-quartile performance
Lower quartile performance
Information metric
Metric Ref Type
Anglian
Dŵr Cymru
Hafren Dfrdwy
Northumbrian
Severn Trent
South West
Southern
Thames
United Utilities
Wessex
Yorkshire
 
Upper Quartile1
Lower Quartile2
Median
Average
Pre-development enquiry – reports issued within target S1.1 PERF
Sewer requisition - written acknowledgement of applications within target S2.1 PERF
Sewer requisition - applications refused/returned/questioned S2.1a INFO
Sewer requisition design – offers issued within target S3.1 PERF
Sewer requisition – constructed and commissioned within agreed extension S4.1 PERF
Sewer requisition – constructed and commissioned - extensions agreed S4.1a INFO
Technical vetting of adoptions & diversions– acknowledgements within target S5.1 PERF
Technical vetting of adoptions & diversions – applications refused/returned/questioned S5.1a INFO
Technical vetting of adoptions & diversions – approval or rejection letters within target S6.1 PERF
Technical vetting of adoptions & diversions – extensions agreed S6.1a INFO
Adoption legal agreement – draft agreements issued within target S7.1 PERF
s106 sewer connection - approval letters issued within target S8.1 PERF
s106 sewer connection - rejection letters issued within target S9.1 PERF
Sewerage Average
100.00% 100.00% 100.00% 98.76% 99.92% 100.00% 99.47% 99.87% 100.00% 98.49% 98.89%   100.00% 98.89% 99.92% 99.58%  
100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 92.31% 95.24% 100.00% 100.00% 85.71%   100.00% 95.24% 100.00% 97.57%  
0.00% 13.89% 100.00% 0.00% 82.76% 28.00% 38.46% 0.00% 38.46% 0.00% 0.00%   38.46% 0.00% 13.89% 27.42%  
100.00% 100.00% 100.00% - 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 66.67%   100.00% 100.00% 100.00% 96.67%  
100.00% 100.00% - - - 77.27% 100.00% 100.00% 100.00% 60.00% -   100.00% 77.27% 100.00% 91.04%  
33.33% 0.00% - - - 9.09% 77.78% 9.09% 0.00% 60.00% -   60.00% 0.00% 9.09% 27.04%  
100.00% 100.00% 100.00% 99.33% 100.00% 100.00% 100.00% 100.00% 99.70% 99.46% 98.15%   100.00% 99.46% 100.00% 99.69%  
6.82% 0.47% 100.00% 58.67% 75.44% 88.89% 53.63% 75.95% 12.39% 87.10% 30.20%   87.10% 12.39% 58.67% 53.60%  
100.00% 100.00% 100.00% 98.69% 100.00% 98.04% 96.92% 100.00% 100.00% 100.00% 100.00%   100.00% 98.69% 100.00% 99.42%  
0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 7.10% 27.45% 0.00% 0.46% 2.77%   2.77% 0.00% 0.00% 3.43%  
100.00% 100.00% 100.00% 100.00% 99.76% 99.03% 100.00% 100.00% 100.00% 100.00% 99.02%   100.00% 99.76% 100.00% 99.80%  
99.90% 100.00% 100.00% 99.58% 99.89% 99.84% 99.46% 99.96% 100.00% 98.64% 98.99%   100.00% 99.46% 99.89% 99.66%  
100.00% 100.00% - 100.00% - 100.00% 99.86% - 100.00% 100.00% 99.05%   100.00% 99.93% 100.00% 99.86%  
99.96% 100.00% 100.00% 99.31% 99.91% 99.31% 99.27% 99.92% 99.97% 98.90% 98.93%   99.97% 99.27% 99.91% 99.59%
Key
Upper quartile performance

Inter-quartile performance

Lower quartile performance

Information metric
Performance metric
Information metric
Metric Ref Type
Anglian
Dŵr Cymru
Hafren Dfrdwy
Northumbrian
Severn Trent
South West
Southern
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target S1.1 PERF
Sewer requisition - written acknowledgement of applications within target S2.1 PERF
Sewer requisition - applications refused/returned/questioned S2.1a INFO
Sewer requisition design – offers issued within target S3.1 PERF
Sewer requisition – constructed and commissioned within agreed extension S4.1 PERF
Sewer requisition – constructed and commissioned - extensions agreed S4.1a INFO
Technical vetting of adoptions & diversions– acknowledgements within target S5.1 PERF
Technical vetting of adoptions & diversions – applications refused/returned/questioned S5.1a INFO
Technical vetting of adoptions & diversions – approval or rejection letters within target S6.1 PERF
Technical vetting of adoptions & diversions – extensions agreed S6.1a INFO
Adoption legal agreement – draft agreements issued within target S7.1 PERF
s106 sewer connection - approval letters issued within target S8.1 PERF
s106 sewer connection - rejection letters issued within target S9.1 PERF
200-299 50-99 1-5 50-99 300-499 20-49 50-99 300-499 200-299 200-299 100-199  
0 5-9 0 0 5-9 1-5 10-19 5-9 5-9 1-5 1-5  
0 5-9 0 0 5-9 1-5 10-19 5-9 5-9 1-5 1-5  
0 1-5 0 0 5-9 5-9 0 1-5 1-5 10-19 0  
1-5 1-5 0 0 0 5-9 1-5 1-5 1-5 1-5 0  
0 1-5 0 0 0 5-9 1-5 1-5 1-5 1-5 0  
100-199 100-199 1-5 20-49 100-199 20-49 20-49 100-199 50-99 50-99 100-199  
100-199 100-199 1-5 20-49 100-199 20-49 20-49 100-199 50-99 50-99 100-199  
300-499 100-199 1-5 20-49 50-99 10-19 20-49 50-99 50-99 50-99 100-199  
300-499 100-199 1-5 20-49 50-99 10-19 20-49 50-99 50-99 50-99 100-199  
50-99 100-199 1-5 20-49 100-199 20-49 20-49 20-49 50-99 20-49 50-99  
300-499 100-199 1-5 100-199 500-999 100-199 200-299 500-999 200-299 100-199 200-299  
50-99 50-99 0 10-19 0 5-9 100-199 0 50-99 0 50-99  
Key
Performance metric

Information metric
Performance metric
Information metric
Metric Ref Type
Anglian
Dŵr Cymru
Hafren Dfrdwy
Northumbrian
Severn Trent
South West
Southern
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target S1.1 PERF
Sewer requisition - written acknowledgement of applications within target S2.1 PERF
Sewer requisition - applications refused/returned/questioned S2.1a INFO
Sewer requisition design – offers issued within target S3.1 PERF
Sewer requisition – constructed and commissioned within agreed extension S4.1 PERF
Sewer requisition – constructed and commissioned - extensions agreed S4.1a INFO
Technical vetting of adoptions & diversions– acknowledgements within target S5.1 PERF
Technical vetting of adoptions & diversions – applications refused/returned/questioned S5.1a INFO
Technical vetting of adoptions & diversions – approval or rejection letters within target S6.1 PERF
Technical vetting of adoptions & diversions – extensions agreed S6.1a INFO
Adoption legal agreement – draft agreements issued within target S7.1 PERF
s106 sewer connection - approval letters issued within target S8.1 PERF
s106 sewer connection - rejection letters issued within target S9.1 PERF
500-999 300-499 5-9 200-299 1K-3K 100-199 300-499 1K-3K 1K-3K 500-999 500-999  
1-5 20-49 1-5 1-5 20-49 20-49 20-49 20-49 10-19 20-49 5-9  
1-5 20-49 1-5 1-5 20-49 20-49 20-49 20-49 10-19 20-49 5-9  
5-9 10-19 1-5 0 10-19 20-49 1-5 10-19 5-9 10-19 5-9  
1-5 1-5