Developer services

Developer Services Levels of Service Report: Quarter 2 (July-Sept 2019-20)
Published: 08 November 2019

Filter Data
Key:
Upper quartile performance
Inter-quartile performance
Lower quartile performance
Information metric
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dŵr Cymru
Hafren Dfrdwy
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
 
Upper Quartile1
Lower Quartile2
Median
Average
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Mains diversions - written acknowledgements within target W16.1 PERF
Mains diversions- applications returned/refused/questioned W16.1a INFO
Mains diversions (without constraints) - quotations within target W17.1 PERF
Mains diversions (with constraints) - quotations within target W17.2 PERF
Mains diversion quotations - % where agreed extension W17.2a INFO
Mains diversions - construction/commissioning within target W18.1 PERF
Self-lay point of connection applications - written acknowledgements within target W19.1 PERF
Self-lay Point of Connection report < 500 plots etc - reports issued within target W20.1 PERF
Self-lay Point of Connection reports >500 plots etc - reports issued within target W21.1 PERF
Self-lay design approval and terms request application - written acknowledgements within target W22.1 PERF
Sel-lay design and terms request <500 plots etc - quotations within target W23.1 PERF
Self-lay design and terms request >500 plots etc - quotations within target W24.1 PERF
Self-lay signed agreement - acknowledgements within target W25.1 PERF
Self-lay water for pressure/bacteriological testing - provided within target W26.1 PERF
Self-lay permanent water supply - provided within target W27.1 PERF
Self-lay vesting certificates - issued within target W28.1 PERF
Self-lay Asset Payments - issued within target W29.1 PERF
Self-lay plot references and costing details - issued within target W30.1 PERF
Water Average
100.00% 100.00% - 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 90.00% 100.00% 90.91% - 99.40% 100.00% 96.88% 83.33%   100.00% 98.14% 100.00% 97.53%  
98.55% 100.00% - 100.00% 100.00% 100.00% 86.79% 100.00% 100.00% 100.00% 98.57% 99.61% 98.80% 98.79% 99.65% 99.17% 99.71% 30.77%   100.00% 98.79% 99.65% 94.73%  
30.10% 6.07% - 100.00% 78.25% 86.49% 68.24% 7.83% 84.24% 6.80% 29.03% 7.20% 60.16% 97.58% 53.40% 61.61% 45.00% 37.31%   78.25% 29.03% 53.40% 50.55%  
99.84% 100.00% - 100.00% 100.00% 100.00% 95.53% 99.07% 99.72% 99.89% 96.72% 99.87% 99.83% 95.54% 98.87% 97.31% 93.53% 86.64%   99.89% 96.72% 99.72% 97.79%  
98.44% 98.49% - 91.05% 99.87% 88.00% 92.03% 99.49% 99.91% 97.17% 97.65% 98.26% 100.00% 100.00% 93.41% 97.47% 96.42% 87.01%   99.49% 93.41% 97.65% 96.16%  
38.89% 35.51% - 17.30% 14.02% 16.00% 13.48% 20.55% 21.75% 22.73% 18.82% 37.83% 18.22% 100.00% 84.87% 38.19% 25.89% 14.08%   37.83% 17.30% 21.75% 31.65%  
91.33% 100.00% - 100.00% 100.00% 100.00% 78.65% 100.00% 100.00% 100.00% 100.00% 97.06% 97.06% 100.00% 99.29% 97.01% 100.00% 34.43%   100.00% 97.06% 100.00% 93.81%  
81.12% 35.82% - 75.00% 42.86% 66.67% 52.81% 58.33% 97.70% 15.79% 38.89% 67.65% 97.06% 100.00% 0.35% 70.15% 80.77% 91.80%   81.12% 42.86% 67.65% 63.10%  
96.15% 100.00% - 100.00% 100.00% 100.00% 94.06% 90.00% 100.00% 100.00% 96.15% 100.00% 79.31% 88.24% 68.26% 98.33% 100.00% 75.21%   100.00% 90.00% 98.33% 93.28%  
100.00% 100.00% - - - - 100.00% 100.00% 100.00% - 100.00% - - - 100.00% 100.00% - 100.00%   100.00% 100.00% 100.00% 100.00%  
1.89% 4.76% - 0.00% 0.00% 0.00% 1.94% 9.09% 2.63% 0.00% 3.70% 0.00% 0.00% 0.00% 2.34% 1.64% 0.00% 0.82%   2.34% 0.00% 0.82% 1.69%  
- - - - - - - 0.00% - - 100.00% - - - - - - 100.00%   100.00% 0.00% 100.00% 66.67%  
95.16% 100.00% - 94.74% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 97.56% 96.77% - 47.83% 99.17% 100.00% 98.92%   100.00% 97.17% 100.00% 95.63%  
32.26% 70.00% - 89.47% 0.00% 0.00% 3.23% 9.09% 21.65% 46.15% 17.86% 19.51% 93.55% - 34.78% 13.22% 6.67% 15.05%   40.47% 7.88% 18.68% 29.53%  
97.30% 100.00% - 80.00% 100.00% 100.00% 93.75% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% - 98.41% 95.56% 100.00% 38.46%   100.00% 96.43% 100.00% 93.97%  
72.97% 40.74% - - 46.15% 100.00% 58.33% 0.00% 92.41% 7.50% 0.00% 58.33% 66.67% - 46.03% 13.71% 88.89% 61.54%   72.97% 13.71% 58.33% 50.22%  
89.47% 100.00% - 100.00% 100.00% 0.00% 100.00% 100.00% 87.72% 100.00% 100.00% 85.71% 0.00% - 80.95% 100.00% 100.00% 82.35%   100.00% 84.03% 100.00% 82.89%  
- - - - - - 100.00% - - - - - 100.00% - 100.00% 100.00% 100.00% -   100.00% 100.00% 100.00% 100.00%  
0.00% 0.00% - 0.00% 0.00% 0.00% 50.00% 0.00% 0.00% 0.00% 0.00% 0.00% 50.00% - 6.67% 5.56% 14.29% 0.00%   6.11% 0.00% 0.00% 7.91%  
100.00% 100.00% - - 100.00% - 100.00% 100.00% 25.00% 100.00% 100.00% 85.71% 100.00% - 100.00% 96.30% - 100.00%   100.00% 100.00% 100.00% 92.85%  
92.86% - - - 100.00% - 100.00% - 100.00% 100.00% 100.00% - - - - 99.65% - 50.00%   100.00% 96.25% 100.00% 92.81%  
33.33% - - - 100.00% - 100.00% - 100.00% 100.00% - - - - - 100.00% - 86.67%   100.00% 86.67% 100.00% 88.57%  
0.00% - - - - - 100.00% - - - 100.00% - - - - 100.00% - -   100.00% 50.00% 100.00% 75.00%  
- - - - - - - 100.00% 100.00% 100.00% 100.00% - 100.00% - 100.00% 100.00% 100.00% 41.67%   100.00% 100.00% 100.00% 93.52%  
90.00% - - - - - 100.00% 100.00% 100.00% 100.00% 90.91% 100.00% 50.00% - 66.67% 97.84% 100.00% 62.00%   100.00% 78.33% 98.92% 88.12%  
- - - - - - 100.00% - - - 100.00% - - - - 100.00% - -   100.00% 100.00% 100.00% 100.00%  
90.48% 100.00% - 100.00% 100.00% - 90.91% 100.00% 100.00% 100.00% 100.00% 100.00% 83.33% - 100.00% 100.00% 100.00% 96.67%   100.00% 96.67% 100.00% 97.43%  
100.00% 100.00% - 100.00% - - 100.00% 100.00% - 100.00% 100.00% - - - 25.00% 93.75% 100.00% 93.75%   100.00% 93.75% 100.00% 92.05%  
- 100.00% - 100.00% 100.00% - 100.00% 100.00% 100.00% - 100.00% 100.00% - - - 76.67% - 80.00%   100.00% 100.00% 100.00% 95.67%  
- 100.00% - 88.46% 100.00% 100.00% 0.00% - 100.00% - - 100.00% - - 100.00% 99.49% 100.00% 47.06%   100.00% 88.46% 100.00% 85.00%  
100.00% 96.77% - 100.00% 100.00% - 100.00% - 100.00% 100.00% 50.00% 100.00% - - 100.00% 100.00% 100.00% 81.82%   100.00% 100.00% 100.00% 94.51%  
100.00% 100.00% - 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% - 100.00% - 100.00% - 100.00% 100.00% 100.00% 99.88%   100.00% 100.00% 100.00% 99.99%  
99.06% 99.52% - 98.15% 99.95% 98.27% 94.08% 99.27% 99.82% 99.45% 98.02% 99.26% 99.60% 98.09% 97.15% 98.56% 96.29% 86.52%   99.45% 98.02% 98.56% 97.71%
Key
Upper quartile performance

Inter-quartile performance

Lower quartile performance

Information metric
Key:
Upper quartile performance
Inter-quartile performance
Lower quartile performance
Information metric
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dŵr Cymru
Hafren Dfrdwy
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
 
Upper Quartile1
Lower Quartile2
Median
Average
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Mains diversions - written acknowledgements within target W16.1 PERF
Mains diversions- applications returned/refused/questioned W16.1a INFO
Mains diversions (without constraints) - quotations within target W17.1 PERF
Mains diversions (with constraints) - quotations within target W17.2 PERF
Mains diversion quotations - % where agreed extension W17.2a INFO
Mains diversions - construction/commissioning within target W18.1 PERF
Self-lay point of connection applications - written acknowledgements within target W19.1 PERF
Self-lay Point of Connection report < 500 plots etc - reports issued within target W20.1 PERF
Self-lay Point of Connection reports >500 plots etc - reports issued within target W21.1 PERF
Self-lay design approval and terms request application - written acknowledgements within target W22.1 PERF
Sel-lay design and terms request <500 plots etc - quotations within target W23.1 PERF
Self-lay design and terms request >500 plots etc - quotations within target W24.1 PERF
Self-lay signed agreement - acknowledgements within target W25.1 PERF
Self-lay water for pressure/bacteriological testing - provided within target W26.1 PERF
Self-lay permanent water supply - provided within target W27.1 PERF
Self-lay vesting certificates - issued within target W28.1 PERF
Self-lay Asset Payments - issued within target W29.1 PERF
Self-lay plot references and costing details - issued within target W30.1 PERF
Water Average
95.51% 100.00% 100.00% 98.11% 100.00% 100.00% 100.00% 92.86% 99.18% 100.00% 97.18% 100.00% 97.87% - 98.58% 99.80% 96.85% 75.21%   100.00% 97.18% 99.18% 97.13%  
99.08% 100.00% 99.51% 100.00% 99.96% 100.00% 93.18% 95.50% 99.94% 99.79% 98.38% 99.80% 99.70% 89.44% 99.57% 98.98% 98.44% 84.60%   99.94% 98.38% 99.54% 97.55%  
36.99% 12.36% 0.00% 15.44% 71.51% 83.28% 68.43% 4.86% 82.23% 16.66% 31.18% 13.64% 56.51% 89.10% 42.62% 56.46% 38.89% 33.94%   68.43% 15.44% 37.94% 41.89%  
96.07% 100.00% 99.38% 99.78% 99.93% 100.00% 98.23% 98.25% 99.90% 99.87% 96.37% 99.74% 99.57% 94.81% 99.71% 99.07% 94.46% 91.12%   99.87% 96.37% 99.47% 98.12%  
98.25% 99.07% 96.46% 91.19% 99.68% 99.08% 89.20% 98.84% 99.95% 94.15% 92.38% 98.69% 100.00% 96.59% 94.43% 96.20% 97.71% 92.74%   99.07% 94.15% 97.15% 96.37%  
35.11% 37.23% 21.79% 18.32% 16.29% 21.85% 12.49% 18.19% 24.80% 38.04% 20.19% 25.50% 23.56% 96.40% 75.99% 43.88% 25.29% 15.75%   37.23% 18.32% 24.18% 31.70%  
94.17% 99.83% 100.00% 100.00% 100.00% 100.00% 84.16% 98.65% 100.00% 100.00% 98.97% 97.48% 97.20% 95.35% 98.68% 97.78% 100.00% 85.21%   100.00% 97.20% 98.82% 97.08%  
74.90% 35.23% 100.00% 69.63% 65.00% 82.35% 63.86% 50.00% 93.01% 13.26% 41.24% 53.78% 96.26% 95.35% 2.31% 65.76% 69.70% 92.28%   92.28% 50.00% 67.70% 64.66%  
96.76% 100.00% 100.00% 98.17% 97.26% 100.00% 95.80% 97.50% 98.32% 100.00% 85.82% 100.00% 80.39% 86.57% 77.06% 99.58% 100.00% 56.94%   100.00% 86.57% 97.83% 92.79%  
100.00% 100.00% - - 100.00% 100.00% 100.00% 100.00% 100.00% - 100.00% 100.00% - 100.00% 100.00% 100.00% 100.00% 60.00%   100.00% 100.00% 100.00% 97.14%  
2.70% 3.53% 0.00% 0.00% 2.01% 7.14% 2.31% 4.76% 0.50% 0.00% 2.19% 0.88% 0.00% 4.29% 1.43% 2.85% 1.30% 0.77%   2.85% 0.50% 1.72% 2.04%  
5.88% 100.00% - - 0.00% - - 0.00% - - 100.00% - - - - - 50.00% 75.00%   100.00% 0.00% 50.00% 47.27%  
86.89% 100.00% 75.00% 81.82% 100.00% 100.00% 99.77% 68.00% 100.00% 99.14% 100.00% 98.68% 99.40% - 81.88% 99.24% 93.33% 92.71%   100.00% 86.89% 99.14% 92.70%  
32.38% 64.00% 58.33% 67.05% 16.00% 87.50% 6.32% 20.00% 20.51% 58.62% 65.41% 11.67% 60.84% - 39.38% 19.50% 31.67% 7.54%   60.84% 19.50% 32.38% 39.22%  
96.73% 100.00% 100.00% 85.71% 100.00% 100.00% 97.26% 100.00% 100.00% 100.00% 92.06% 100.00% 97.22% 100.00% 96.88% 96.43% 80.43% 85.94%   100.00% 96.43% 98.63% 96.04%  
67.11% 32.91% 100.00% 60.00% 38.46% 86.67% 51.52% 0.00% 91.49% 6.02% 0.00% 45.24% 66.67% - 40.18% 19.29% 67.39% 71.88%   67.39% 32.91% 51.52% 49.69%  
89.33% 100.00% - 100.00% 100.00% 87.50% 97.56% 88.89% 95.03% 98.65% 88.57% 96.43% 75.00% 100.00% 80.72% 100.00% 85.00% 64.81%   100.00% 87.50% 95.03% 91.03%  
35.71% 100.00% - - 100.00% - 100.00% - - 100.00% 100.00% - 100.00% - 100.00% 100.00% 100.00% -   100.00% 100.00% 100.00% 93.57%  
15.73% 1.33% - 0.00% 2.86% 0.00% 4.65% 0.00% 0.00% 6.92% 5.41% 0.00% 33.33% 0.00% 1.78% 2.96% 4.76% 0.00%   4.76% 0.00% 1.78% 4.69%  
50.00% 100.00% - 100.00% 100.00% - 100.00% 100.00% 25.00% 100.00% 100.00% 90.91% 100.00% - 82.76% 96.38% 100.00% 83.33%   100.00% 83.33% 100.00% 88.56%  
96.00% 100.00% - - 100.00% 100.00% 92.31% 100.00% 100.00% 100.00% 96.67% 100.00% 78.57% - - 99.22% 100.00% 83.93%   100.00% 96.00% 100.00% 96.19%  
50.00% 100.00% - - 88.89% 100.00% 100.00% - 100.00% 100.00% 100.00% 100.00% 0.00% - - 99.90% 100.00% 89.47%   100.00% 89.47% 100.00% 86.79%  
0.00% - - - 100.00% - 100.00% 100.00% - - 100.00% - - - - 96.97% - 100.00%   100.00% 96.97% 100.00% 85.28%  
100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% - 96.90% 97.50% 100.00% 84.73%   100.00% 100.00% 100.00% 98.77%  
61.64% 100.00% 100.00% 100.00% 100.00% 100.00% 94.74% 100.00% 100.00% 100.00% 85.45% 100.00% 84.62% - 68.42% 97.47% 100.00% 53.62%   100.00% 85.45% 100.00% 90.94%  
100.00% - - - - - 100.00% - - - 100.00% 100.00% 0.00% - - 100.00% - 100.00%   100.00% 100.00% 100.00% 85.71%  
52.17% 100.00% - 89.66% 100.00% - 95.83% 100.00% 100.00% 100.00% 100.00% 100.00% 88.24% - 80.00% 99.39% 100.00% 86.24%   100.00% 88.24% 100.00% 92.77%  
50.00% 100.00% - 100.00% - - 100.00% 100.00% - 100.00% 100.00% 0.00% - - 77.78% 92.11% 100.00% 61.54%   100.00% 69.66% 100.00% 81.79%  
- 100.00% 100.00% 100.00% 100.00% - 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% - 100.00% 91.35% - 80.00%   100.00% 100.00% 100.00% 97.95%  
100.00% 98.99% - 91.49% 100.00% 100.00% 44.12% - 100.00% 100.00% 100.00% 100.00% - - 87.32% 99.16% 100.00% 45.71%   100.00% 91.49% 100.00% 90.49%  
100.00% 97.90% 0.00% 100.00% 100.00% - 91.89% 100.00% 100.00% 97.22% 62.07% 100.00% 92.86% - 86.29% 99.01% 100.00% 53.57%   100.00% 89.09% 98.46% 86.30%  
100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 91.77% - 100.00% - 100.00% 99.81% 100.00% 99.05%   100.00% 100.00% 100.00% 99.41%  
96.70% 99.68% 98.53% 97.55% 99.84% 99.68% 95.67% 98.00% 99.90% 99.16% 94.83% 99.34% 99.57% 94.23% 97.76% 99.11% 96.63% 91.06%   99.57% 96.63% 98.26% 97.62%
Key
Upper quartile performance

Inter-quartile performance

Lower quartile performance

Information metric
Performance metric
Information metric
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dŵr Cymru
Hafren Dfrdwy
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Mains diversions - written acknowledgements within target W16.1 PERF
Mains diversions- applications returned/refused/questioned W16.1a INFO
Mains diversions (without constraints) - quotations within target W17.1 PERF
Mains diversions (with constraints) - quotations within target W17.2 PERF
Mains diversion quotations - % where agreed extension W17.2a INFO
Mains diversions - construction/commissioning within target W18.1 PERF
Self-lay point of connection applications - written acknowledgements within target W19.1 PERF
Self-lay Point of Connection report < 500 plots etc - reports issued within target W20.1 PERF
Self-lay Point of Connection reports >500 plots etc - reports issued within target W21.1 PERF
Self-lay design approval and terms request application - written acknowledgements within target W22.1 PERF
Sel-lay design and terms request <500 plots etc - quotations within target W23.1 PERF
Self-lay design and terms request >500 plots etc - quotations within target W24.1 PERF
Self-lay signed agreement - acknowledgements within target W25.1 PERF
Self-lay water for pressure/bacteriological testing - provided within target W26.1 PERF
Self-lay permanent water supply - provided within target W27.1 PERF
Self-lay vesting certificates - issued within target W28.1 PERF
Self-lay Asset Payments - issued within target W29.1 PERF
Self-lay plot references and costing details - issued within target W30.1 PERF
20-49 100-199 0 10-19 100-199 1-5 20-49 5-9 100-199 20-49 20-49 20-49 10-19 0 100-199 100-199 20-49 10-19  
500-999 500-999 0 300-499 500-999 50-99 500-999 100-199 1K-3K 500-999 200-299 500-999 500-999 100-199 1K-3K 500-999 300-499 500-999  
500-999 500-999 0 20-49 500-999 50-99 500-999 100-199 1K-3K 500-999 200-299 500-999 500-999 100-199 1K-3K 500-999 300-499 500-999  
5K-10K 3K-5K 0 1K-3K 3K-5K 100-199 5K-10K 1K-3K 3K-5K 5K-10K 1K-3K 3K-5K 3K-5K 200-299 5K-10K 5K-10K 1K-3K 5K-10K  
3K-5K 3K-5K 0 500-999 1K-3K 20-49 3K-5K 500-999 3K-5K 1K-3K 500-999 1K-3K 1K-3K 200-299 5K-10K 500-999 500-999 1K-3K  
3K-5K 3K-5K 0 500-999 1K-3K 20-49 3K-5K 500-999 3K-5K 1K-3K 500-999 1K-3K 1K-3K 200-299 5K-10K 500-999 500-999 1K-3K  
100-199 100-199 0 20-49 20-49 1-5 50-99 20-49 50-99 50-99 10-19 20-49 20-49 5-9 200-299 50-99 50-99 50-99  
100-199 100-199 0 20-49 20-49 1-5 50-99 20-49 50-99 50-99 10-19 20-49 20-49 5-9 200-299 50-99 50-99 50-99  
50-99 100-199 0 20-49 20-49 1-5 100-199 10-19 100-199 50-99 20-49 20-49 20-49 10-19 100-199 50-99 20-49 100-199  
1-5 5-9 0 0 0 0 1-5 1-5 1-5 0 1-5 0 0 0 1-5 1-5 0 1-5  
50-99 100-199 0 20-49 20-49 1-5 100-199 10-19 100-199 50-99 20-49 20-49 20-49 10-19 100-199 50-99 20-49 100-199  
0 0 0 0 0 0 0 1-5 0 0 1-5 0 0 0 0 0 0 1-5  
50-99 100-199 0 10-19 20-49 1-5 100-199 10-19 100-199 20-49 50-99 100-199 20-49 0 20-49 100-199 10-19 50-99  
50-99 100-199 0 10-19 20-49 1-5 100-199 10-19 100-199 20-49 50-99 100-199 20-49 0 20-49 100-199 10-19 50-99  
20-49 50-99 0 5-9 10-19 1-5 10-19 1-5 50-99 20-49 10-19 10-19 5-9 0 50-99 200-299 5-9 10-19  
20-49 50-99 0 0 10-19 1-5 10-19 1-5 50-99 20-49 5-9 10-19 1-5 0 50-99 200-299 5-9 10-19  
10-19 10-19 0 1-5 5-9 1-5 1-5 1-5 50-99 20-49 1-5 5-9 1-5 0 20-49 20-49 5-9 10-19  
0 0 0 0 0 0 1-5 0 0 0 0 0 1-5 0 1-5 1-5 1-5 0  
10-19 10-19 0 1-5 5-9 1-5 1-5 1-5 50-99 20-49 1-5 5-9 1-5 0 20-49 20-49 5-9 10-19  
5-9 5-9 0 0 5-9 0 1-5 1-5 1-5 1-5 1-5 5-9 1-5 0 10-19 50-99 0 5-9  
10-19 0 0 0 5-9 0 1-5 0 20-49 1-5 1-5 0 0 0 0 200-299 0 10-19  
1-5 0 0 0 1-5 0 1-5 0 20-49 5-9 0 0 0 0 0 300-499 0 10-19  
1-5 0 0 0 0 0 1-5 0 0 0 1-5 0 0 0 0 5-9 0 0  
0 0 0 0 0 0 0 1-5 20-49 10-19 10-19 0 1-5 0 20-49 50-99 10-19 20-49  
20-49 0 0 0 0 0 10-19 1-5 20-49 1-5 10-19 1-5 1-5 0 5-9 100-199 10-19 50-99  
0 0 0 0 0 0 1-5 0 0 0 1-5 0 0 0 0 5-9 0 0  
20-49 10-19 0 5-9 1-5 0 10-19 1-5 20-49 5-9 5-9 1-5 5-9 0 20-49 50-99 1-5 20-49  
1-5 10-19 0 5-9 0 0 1-5 1-5 0 1-5 10-19 0 0 0 5-9 100-199 1-5 10-19  
0 50-99 0 1-5 1-5 0 1-5 1-5 5-9 0 1-5 1-5 0 0 0 20-49 0 10-19  
0 100-199 0 20-49 5-9 1-5 10-19 0 200-299 0 0 10-19 0 0 50-99 100-199 10-19 10-19  
1-5 20-49 0 20-49 5-9 0 10-19 0 50-99 5-9 1-5 10-19 0 0 50-99 200-299 5-9 10-19  
500-999 1K-3K 0 500-999 100-199 10-19 300-499 50-99 3K-5K 0 1K-3K 0 5-9 0 3K-5K 5K-10K 500-999 1K-3K  
Key
Performance metric

Information metric
Performance metric
Information metric
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dŵr Cymru
Hafren Dfrdwy
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Mains diversions - written acknowledgements within target W16.1 PERF
Mains diversions- applications returned/refused/questioned W16.1a INFO
Mains diversions (without constraints) - quotations within target W17.1 PERF
Mains diversions (with constraints) - quotations within target W17.2 PERF
Mains diversion quotations - % where agreed extension W17.2a INFO
Mains diversions - construction/commissioning within target W18.1 PERF
Self-lay point of connection applications - written acknowledgements within target W19.1 PERF
Self-lay Point of Connection report < 500 plots etc - reports issued within target W20.1 PERF
Self-lay Point of Connection reports >500 plots etc - reports issued within target W21.1 PERF
Self-lay design approval and terms request application - written acknowledgements within target W22.1 PERF
Sel-lay design and terms request <500 plots etc - quotations within target W23.1 PERF
Self-lay design and terms request >500 plots etc - quotations within target W24.1 PERF
Self-lay signed agreement - acknowledgements within target W25.1 PERF
Self-lay water for pressure/bacteriological testing - provided within target W26.1 PERF
Self-lay permanent water supply - provided within target W27.1 PERF
Self-lay vesting certificates - issued within target W28.1 PERF
Self-lay Asset Payments - issued within target W29.1 PERF
Self-lay plot references and costing details - issued within target W30.1 PERF
100-199 300-499 1-5 50-99 300-499 10-19 100-199 20-49 300-499 100-199 100-199 100-199 20-49 0 500-999 500-999 100-199 100-199  
3K-5K 3K-5K 200-299 1K-3K 1K-3K 300-499 1K-3K 500-999 3K-5K 1K-3K 500-999 3K-5K 1K-3K 500-999 5K-10K 5K-10K 1K-3K 1K-3K  
3K-5K 3K-5K 200-299 500-999 1K-3K 300-499 1K-3K 500-999 3K-5K 1K-3K 500-999 3K-5K 1K-3K 500-999 5K-10K 5K-10K 1K-3K 1K-3K  
25K-50K 10K-25K 500-999 3K-5K 10K-25K 300-499 25K-50K 3K-5K 10K-25K 50K-100K 10K-25K 10K-25K 10K-25K 500-999 25K-50K 25K-50K 5K-10K 25K-50K  
10K-25K 10K-25K 500-999 1K-3K 5K-10K 300-499 10K-25K 1K-3K 10K-25K 5K-10K 3K-5K 5K-10K 5K-10K 1K-3K 10K-25K 3K-5K 3K-5K 10K-25K  
10K-25K 10K-25K 500-999 1K-3K 5K-10K 300-499 10K-25K 1K-3K 10K-25K 5K-10K 3K-5K 5K-10K 5K-10K 1K-3K 10K-25K 3K-5K 3K-5K 10K-25K  
500-999 500-999 5-9 100-199 200-299 10-19 300-499 50-99 300-499 300-499 50-99 100-199 100-199 20-49 500-999 300-499 100-199 300-499  
500-999 500-999 5-9 100-199 200-299 10-19 300-499 50-99 300-499 300-499 50-99 100-199 100-199 20-49 500-999 300-499 100-199 300-499  
200-299 300-499 1-5 100-199 100-199 20-49 300-499 20-49 500-999 300-499 100-199 100-199 100-199 50-99 500-999 200-299 100-199 500-999  
5-9 10-19 0 0 1-5 1-5 5-9 1-5 1-5 0 1-5 1-5 0 1-5 5-9 5-9 1-5 5-9  
200-299 300-499 1-5 100-199 100-199 20-49 300-499 20-49 500-999 300-499 100-199 100-199 100-199 50-99 500-999 200-299 100-199 500-999  
20-49 1-5 0 0 1-5 0 0 1-5 0 0 1-5 0 0 0 0 0 1-5 1-5  
200-299 300-499 10-19 50-99 100-199 1-5 300-499 50-99 500-999 100-199 100-199 300-499 100-199 0 100-199 500-999 50-99 300-499  
200-299 300-499 10-19 50-99 100-199 5-9 300-499 50-99 500-999 100-199 100-199 300-499 100-199 0 100-199 500-999 50-99 300-499  
100-199 100-199 1-5 10-19 50-99 10-19 50-99 5-9 200-299 100-199 50-99 20-49 20-49 1-5 200-299 500-999 20-49 50-99  
100-199 100-199 1-5 5-9 50-99 10-19 50-99 5-9 200-299 100-199 20-49 20-49 1-5 0 200-299 500-999 20-49 50-99  
50-99 50-99 0 5-9 20-49 5-9 20-49 5-9 100-199 100-199 20-49 20-49 1-5 1-5 100-199 100-199 20-49 50-99  
10-19 1-5 0 0 1-5 0 1-5 0 0 10-19 1-5 0 1-5 0 1-5 1-5 1-5 0  
50-99 50-99 0 5-9 20-49 5-9 20-49 5-9 100-199 100-199 20-49 20-49 5-9 1-5 100-199 100-199 20-49 50-99  
20-49 20-49 0 5-9 10-19 0 20-49 10-19 1-5 20-49 10-19 20-49 1-5 0 20-49 100-199 1-5 10-19  
50-99 5-9 0 0 5-9 5-9 10-19 1-5 100-199 5-9 20-49 1-5 10-19 0 0 1K-3K 1-5 50-99  
10-19 1-5 0 0 5-9 5-9 10-19 0 100-199 20-49 10-19 1-5 1-5 0 0 1K-3K 1-5 50-99  
1-5 0 0 0 1-5 0 1-5 1-5 0 0 1-5 0 0 0 0 20-49 0 1-5  
1-5 5-9 1-5 1-5 1-5 1-5 5-9 5-9 50-99 20-49 50-99 1-5 5-9 0 100-199 300-499 50-99 100-199  
50-99 5-9 1-5 1-5 1-5 1-5 20-49 5-9 100-199 10-19 50-99 1-5 10-19 0 20-49 500-999 20-49 200-299  
1-5 0 0 0 0 0 1-5 0 0 0 1-5 1-5 1-5 0 0 10-19 0 1-5  
50-99 50-99 0 20-49 1-5 0 20-49 5-9 50-99 20-49 20-49 1-5 10-19 0 100-199 300-499 10-19 100-199  
5-9 50-99 0 5-9 0 0 1-5 5-9 0 5-9 20-49 1-5 0 0 20-49 300-499 5-9 50-99  
0 300-499 1-5 5-9 10-19 0 1-5 5-9 20-49 5-9 20-49 1-5 1-5 0 5-9 100-199 0 20-49  
1-5 300-499 0 50-99 10-19 1-5 20-49 0 500-999 10-19 5-9 20-49 0 0 200-299 500-999 20-49 50-99  
5-9 100-199 1-5 50-99 20-49 0 20-49 1-5 100-199 20-49 20-49 10-19 10-19 0 300-499 500-999 10-19 50-99  
1K-3K 5K-10K 300-499 1K-3K 300-499 20-49 500-999 200-299 10K-25K 1-5 3K-5K 0 10-19 0 10K-25K 25K-50K 1K-3K 5K-10K  
Key
Performance metric

Information metric

Chart 1: Developer Services levels of service performance - % within target and activity levels water supply
Quarter 2 (July-Sept 2019-20)

This report
Industry Average
Volumes

Chart 2: Developer Services levels of service performance - % within target and activity levels water supply
Rolling year to date

This report
Industry Average
Volumes

Chart 3: Developer Services levels of service performance - % within target and activity levels water supply
Latest 4 quarters

Q3 2018-19
Provisional - Q4 2018-19
Q1 2019-20
This report
Industry Average
Volumes
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dŵr Cymru
Hafren Dfrdwy
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Mains diversions - written acknowledgements within target W16.1 PERF
Mains diversions- applications returned/refused/questioned W16.1a INFO
Mains diversions (without constraints) - quotations within target W17.1 PERF
Mains diversions (with constraints) - quotations within target W17.2 PERF
Mains diversion quotations - % where agreed extension W17.2a INFO
Mains diversions - construction/commissioning within target W18.1 PERF
Self-lay point of connection applications - written acknowledgements within target W19.1 PERF
Self-lay Point of Connection report < 500 plots etc - reports issued within target W20.1 PERF
Self-lay Point of Connection reports >500 plots etc - reports issued within target W21.1 PERF
Self-lay design approval and terms request application - written acknowledgements within target W22.1 PERF
Sel-lay design and terms request <500 plots etc - quotations within target W23.1 PERF
Self-lay design and terms request >500 plots etc - quotations within target W24.1 PERF
Self-lay signed agreement - acknowledgements within target W25.1 PERF
Self-lay water for pressure/bacteriological testing - provided within target W26.1 PERF
Self-lay permanent water supply - provided within target W27.1 PERF
Self-lay vesting certificates - issued within target W28.1 PERF
Self-lay Asset Payments - issued within target W29.1 PERF
Self-lay plot references and costing details - issued within target W30.1 PERF
Water Totals
27 110 0 18 109 4 42 6 122 30 30 32 11 0 168 135 32 18  
897 857 0 330 639 74 507 166 1,155 676 279 778 502 165 1,440 969 340 520  
897 857 0 42 639 74 507 166 1,155 676 279 778 502 165 1,440 969 340 520  
6,216 4,378 0 1,718 3,325 105 6,570 1,292 3,886 8,706 1,525 3,805 4,197 202 8,258 7,329 1,468 5,702  
3,209 3,453 0 659 2,261 25 3,138 584 3,406 1,905 765 2,181 1,597 291 6,088 948 838 2,649  
3,209 3,453 0 659 2,261 25 3,138 584 3,402 1,905 765 2,181 1,597 291 6,088 948 838 2,649  
196 134 0 20 49 3 89 24 87 95 18 34 34 6 282 67 52 61  
196 134 0 20 49 3 89 24 87 95 18 34 34 6 282 67 52 61  
52 120 0 21 34 2 101 10 111 60 26 21 29 17 167 60 29 121  
1 6 0 0 0 0 2 1 3 0 1 0 0 0 4 1 0 1  
53 126 0 21 34 2 103 11 114 60 27 21 29 17 171 61 29 122  
0 0 0 0 0 0 0 1 0 0 1 0 0 0 0 0 0 1  
62 140 0 19 29 1 124 11 194 39 56 123 31 0 23 121 15 93  
62 140 0 19 29 1 124 11 194 39 56 123 31 0 23 121 15 93  
37 54 0 5 13 2 16 1 79 40 14 12 6 0 63 248 9 13  
37 54 0 0 13 2 12 1 79 40 5 12 3 0 63 248 9 13  
19 18 0 2 8 1 2 2 57 35 4 7 1 0 42 34 6 17  
0 0 0 0 0 0 2 0 0 0 0 0 1 0 3 2 1 0  
19 18 0 2 8 1 4 2 57 35 4 7 2 0 45 36 7 17  
7 6 0 0 5 0 4 2 4 3 4 7 1 0 10 54 0 8  
14 0 0 0 5 0 4 0 40 1 4 0 0 0 0 287 0 18  
3 0 0 0 2 0 2 0 37 6 0 0 0 0 0 474 0 15  
1 0 0 0 0 0 1 0 0 0 2 0 0 0 0 6 0 0  
0 0 0 0 0 0 0 2 42 13 11 0 4 0 28 73 13 24  
20 0 0 0 0 0 11 2 25 1 11 1 4 0 6 139 12 50  
0 0 0 0 0 0 1 0 0 0 1 0 0 0 0 5 0 0  
21 16 0 9 2 0 11 1 23 9 6 3 6 0 28 79 3 30  
1 16 0 5 0 0 1 1 0 2 14 0 0 0 8 112 1 16  
0 75 0 1 2 0 2 3 8 0 4 1 0 0 0 30 0 10  
0 105 0 26 5 1 17 0 223 0 0 16 0 0 73 196 11 17  
4 31 0 27 6 0 14 0 93 7 2 13 0 0 70 269 6 11  
504 1,414 0 608 143 13 394 89 3,541 0 1,154 0 6 0 3,742 6,815 583 2,570  
11,291 10,933 - 3,468 6,637 231 11,055 2,197 13,136 11,628 3,931 7,034 6,430 681 20,503 18,453 3,419 11,964
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dŵr Cymru
Hafren Dfrdwy
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Mains diversions - written acknowledgements within target W16.1 PERF
Mains diversions- applications returned/refused/questioned W16.1a INFO
Mains diversions (without constraints) - quotations within target W17.1 PERF
Mains diversions (with constraints) - quotations within target W17.2 PERF
Mains diversion quotations - % where agreed extension W17.2a INFO
Mains diversions - construction/commissioning within target W18.1 PERF
Self-lay point of connection applications - written acknowledgements within target W19.1 PERF
Self-lay Point of Connection report < 500 plots etc - reports issued within target W20.1 PERF
Self-lay Point of Connection reports >500 plots etc - reports issued within target W21.1 PERF
Self-lay design approval and terms request application - written acknowledgements within target W22.1 PERF
Sel-lay design and terms request <500 plots etc - quotations within target W23.1 PERF
Self-lay design and terms request >500 plots etc - quotations within target W24.1 PERF
Self-lay signed agreement - acknowledgements within target W25.1 PERF
Self-lay water for pressure/bacteriological testing - provided within target W26.1 PERF
Self-lay permanent water supply - provided within target W27.1 PERF
Self-lay vesting certificates - issued within target W28.1 PERF
Self-lay Asset Payments - issued within target W29.1 PERF
Self-lay plot references and costing details - issued within target W30.1 PERF
Water Totals
27 110 0 18 109 4 42 6 122 30 27 32 10 0 167 135 31 15  
884 857 0 330 639 74 440 166 1,155 676 275 775 496 163 1,435 961 339 160  
270 52 0 42 500 64 346 13 973 46 81 56 302 161 769 597 153 194  
6,206 4,378 0 1,718 3,325 105 6,276 1,280 3,875 8,696 1,475 3,800 4,190 193 8,165 7,132 1,373 4,940  
3,159 3,401 0 600 2,258 22 2,888 581 3,403 1,851 747 2,143 1,597 291 5,687 924 808 2,305  
1,248 1,226 0 114 317 4 423 120 740 433 144 825 291 291 5,167 362 217 373  
179 134 0 20 49 3 70 24 87 95 18 33 33 6 280 65 52 21  
159 48 0 15 21 2 47 14 85 15 7 23 33 6 1 47 42 56  
50 120 0 21 34 2 95 9 111 60 25 21 23 15 114 59 29 91  
1 6 0 0 0 0 2 1 3 0 1 0 0 0 4 1 0 1  
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0  
0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 1  
59 140 0 18 29 1 124 11 194 39 56 120 30 0 11 120 15 92  
20 98 0 17 0 0 4 1 42 18 10 24 29 0 8 16 1 14  
36 54 0 4 13 2 15 1 79 40 14 12 6 0 62 237 9 5  
27 22 0 0 6 2 7 0 73 3 0 7 2 0 29 34 8 8  
17 18 0 2 8 0 2 2 50 35 4 6 0 0 34 34 6 14  
0 0 0 0 0 0 2 0 0 0 0 0 1 0 3 2 1 0  
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0  
7 6 0 0 5 0 4 2 1 3 4 6 1 0 10 52 0 8  
13 0 0 0 5 0 4 0 40 1 4 0 0 0 0 286 0 9  
1 0 0 0 2 0 2 0 37 6 0 0 0 0 0 474 0 13  
0 0 0 0 0 0 1 0 0 0 2 0 0 0 0 6 0 0  
0 0 0 0 0 0 0 2 42 13 11 0 4 0 28 73 13 10  
18 0 0 0 0 0 11 2 25 1 10 1 2 0 4 136 12 31  
0 0 0 0 0 0 1 0 0 0 1 0 0 0 0 5 0 0  
19 16 0 9 2 0 10 1 23 9 6 3 5 0 28 79 3 29  
1 16 0 5 0 0 1 1 0 2 14 0 0 0 2 105 1 15  
0 75 0 1 2 0 2 3 8 0 4 1 0 0 0 23 0 8  
0 105 0 23 5 1 0 0 223 0 0 16 0 0 73 195 11 8  
4 30 0 27 6 0 14 0 93 7 1 13 0 0 70 269 6 9  
504 1,414 0 608 143 13 394 89 3,541 0 1,154 0 6 0 3,742 6,815 583 2,567  
11,185 10,880 - 3,404 6,634 227 10,400 2,181 13,112 11,564 3,853 6,982 6,404 668 19,919 18,188 3,292 10,351
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dŵr Cymru
Hafren Dfrdwy
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Mains diversions - written acknowledgements within target W16.1 PERF
Mains diversions- applications returned/refused/questioned W16.1a INFO
Mains diversions (without constraints) - quotations within target W17.1 PERF
Mains diversions (with constraints) - quotations within target W17.2 PERF
Mains diversion quotations - % where agreed extension W17.2a INFO
Mains diversions - construction/commissioning within target W18.1 PERF
Self-lay point of connection applications - written acknowledgements within target W19.1 PERF
Self-lay Point of Connection report < 500 plots etc - reports issued within target W20.1 PERF
Self-lay Point of Connection reports >500 plots etc - reports issued within target W21.1 PERF
Self-lay design approval and terms request application - written acknowledgements within target W22.1 PERF
Sel-lay design and terms request <500 plots etc - quotations within target W23.1 PERF
Self-lay design and terms request >500 plots etc - quotations within target W24.1 PERF
Self-lay signed agreement - acknowledgements within target W25.1 PERF
Self-lay water for pressure/bacteriological testing - provided within target W26.1 PERF
Self-lay permanent water supply - provided within target W27.1 PERF
Self-lay vesting certificates - issued within target W28.1 PERF
Self-lay Asset Payments - issued within target W29.1 PERF
Self-lay plot references and costing details - issued within target W30.1 PERF
Water Totals
156 420 1 53 411 13 154 28 488 107 177 141 47 0 776 508 127 121  
3,804 3,851 204 1,266 2,552 305 2,008 555 4,861 2,353 927 3,021 1,982 587 6,715 5,615 1,350 2,519  
3,804 3,851 204 978 2,552 305 2,008 555 4,861 2,353 927 3,021 1,982 587 6,715 5,615 1,350 2,519  
31,208 14,223 963 4,996 12,106 494 34,824 3,428 16,830 55,643 10,163 12,112 12,666 597 35,737 25,804 7,145 30,732  
10,834 14,027 537 2,838 8,139 325 12,876 1,897 13,822 8,294 3,056 8,527 7,624 1,230 23,477 4,186 3,887 10,317  
10,834 14,027 537 2,838 8,139 325 12,876 1,897 13,818 8,294 3,056 8,527 7,624 1,166 23,477 4,186 3,887 10,317  
721 599 5 135 200 17 404 74 458 430 97 119 107 43 605 406 198 311  
721 599 5 135 200 17 404 74 458 430 97 119 107 43 605 406 198 311  
216 437 3 109 146 26 381 40 597 303 134 113 102 67 619 239 152 641  
6 16 0 0 3 2 9 2 3 0 3 1 0 3 9 7 2 5  
222 453 3 109 149 28 390 42 600 303 137 114 102 70 628 246 154 646  
34 3 0 0 3 0 0 2 0 0 1 0 0 0 0 0 2 4  
244 450 12 88 125 1 443 50 585 116 133 454 166 0 160 523 60 398  
244 450 12 88 125 8 443 50 585 116 133 454 166 0 160 523 60 398  
153 158 1 14 65 15 73 8 282 162 63 42 36 1 224 897 46 64  
152 158 1 5 65 15 66 7 282 133 22 42 3 0 224 897 46 64  
75 74 0 9 34 8 41 9 181 148 35 28 4 1 166 131 20 54  
14 1 0 0 1 0 2 0 0 11 2 0 2 0 3 4 1 0  
89 75 0 9 35 8 43 9 181 159 37 28 6 1 169 135 21 54  
20 40 0 6 18 0 22 10 4 22 17 22 2 0 29 138 1 18  
75 5 0 0 8 6 13 3 159 9 30 1 14 0 0 1,281 1 56  
14 3 0 0 9 5 10 0 132 21 19 1 1 0 0 1,988 1 57  
1 0 0 0 2 0 2 2 0 0 2 0 0 0 0 33 0 1  
1 6 1 1 2 1 8 6 95 26 54 4 6 0 129 480 54 131  
73 5 1 1 1 3 38 5 117 10 55 2 13 0 38 594 35 207  
1 0 0 0 0 0 1 0 0 0 1 2 1 0 0 16 0 1  
69 75 0 29 4 0 24 6 77 24 22 3 17 0 105 330 16 109  
8 69 0 6 0 0 1 7 0 6 27 2 0 0 36 380 8 78  
0 327 1 7 13 0 3 5 30 9 27 4 2 0 5 104 0 20  
2 395 0 94 15 1 34 0 827 10 5 30 0 0 276 836 36 70  
5 143 1 96 28 0 37 1 183 36 29 18 14 0 321 808 10 56  
2,339 7,514 305 2,224 483 28 627 268 14,946 2 3,559 0 17 0 10,967 28,550 2,467 5,177  
50,039 42,838 2,035 11,972 24,365 1,250 52,035 6,404 54,677 67,742 18,637 24,647 22,823 2,529 80,397 73,858 15,617 51,143
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dŵr Cymru
Hafren Dfrdwy
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Mains diversions - written acknowledgements within target W16.1 PERF
Mains diversions- applications returned/refused/questioned W16.1a INFO
Mains diversions (without constraints) - quotations within target W17.1 PERF
Mains diversions (with constraints) - quotations within target W17.2 PERF
Mains diversion quotations - % where agreed extension W17.2a INFO
Mains diversions - construction/commissioning within target W18.1 PERF
Self-lay point of connection applications - written acknowledgements within target W19.1 PERF
Self-lay Point of Connection report < 500 plots etc - reports issued within target W20.1 PERF
Self-lay Point of Connection reports >500 plots etc - reports issued within target W21.1 PERF
Self-lay design approval and terms request application - written acknowledgements within target W22.1 PERF
Sel-lay design and terms request <500 plots etc - quotations within target W23.1 PERF
Self-lay design and terms request >500 plots etc - quotations within target W24.1 PERF
Self-lay signed agreement - acknowledgements within target W25.1 PERF
Self-lay water for pressure/bacteriological testing - provided within target W26.1 PERF
Self-lay permanent water supply - provided within target W27.1 PERF
Self-lay vesting certificates - issued within target W28.1 PERF
Self-lay Asset Payments - issued within target W29.1 PERF
Self-lay plot references and costing details - issued within target W30.1 PERF
Water Totals
149 420 1 52 411 13 154 26 484 107 172 141 46 0 765 507 123 91  
3,769 3,851 203 1,266 2,551 305 1,871 530 4,858 2,348 912 3,015 1,976 525 6,686 5,558 1,329 2,131  
1,407 476 0 151 1,825 254 1,374 27 3,997 392 289 412 1,120 523 2,862 3,170 525 855  
29,980 14,223 957 4,985 12,098 494 34,206 3,368 16,814 55,569 9,794 12,081 12,611 566 35,632 25,564 6,749 28,004  
10,644 13,897 518 2,588 8,113 322 11,486 1,875 13,815 7,809 2,823 8,415 7,624 1,188 22,170 4,027 3,798 9,568  
3,804 5,222 117 520 1,326 71 1,608 345 3,427 3,155 617 2,174 1,796 1,124 17,841 1,837 983 1,625  
679 598 5 135 200 17 340 73 458 430 96 116 104 41 597 397 198 265  
540 211 5 94 130 14 258 37 426 57 40 64 103 41 14 267 138 287  
209 437 3 107 142 26 365 39 587 303 115 113 82 58 477 238 152 365  
6 16 0 0 3 2 9 2 3 0 3 1 0 3 9 7 2 3  
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0  
2 3 0 0 0 0 0 0 0 0 1 0 0 0 0 0 1 3  
212 450 9 72 125 1 442 34 585 115 133 448 165 0 131 519 56 369  
79 288 7 59 20 7 28 10 120 68 87 53 101 0 63 102 19 30  
148 158 1 12 65 15 71 8 282 162 58 42 35 1 217 865 37 55  
102 52 1 3 25 13 34 0 258 8 0 19 2 0 90 173 31 46  
67 74 0 9 34 7 40 8 172 146 31 27 3 1 134 131 17 35  
5 1 0 0 1 0 2 0 0 11 2 0 2 0 3 4 1 0  
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0  
10 40 0 6 18 0 22 10 1 22 17 20 2 0 24 133 1 15  
72 5 0 0 8 6 12 3 159 9 29 1 11 0 0 1,271 1 47  
7 3 0 0 8 5 10 0 132 21 19 1 0 0 0 1,986 1 51  
0 0 0 0 2 0 2 2 0 0 2 0 0 0 0 32 0 1  
1 6 1 1 2 1 8 6 95 26 54 4 6 0 125 468 54 111  
45 5 1 1 1 3 36 5 117 10 47 2 11 0 26 579 35 111  
1 0 0 0 0 0 1 0 0 0 1 2 0 0 0 16 0 1  
36 75 0 26 4 0 23 6 77 24 22 3 15 0 84 328 16 94  
4 69 0 6 0 0 1 7 0 6 27 0 0 0 28 350 8 48  
0 327 1 7 13 0 3 5 30 9 27 4 2 0 5 95 0 16  
2 391 0 86 15 1 15 0 827 10 5 30 0 0 241 829 36 32  
5 140 0 96 28 0 34 1 183 35 18 18 13 0 277 800 10 30  
2,339 7,514 305 2,224 483 28 627 268 14,946 2 3,266 0 17 0 10,967 28,497 2,467 5,128  
48,390 42,700 2,005 11,679 24,325 1,246 49,780 6,276 54,625 67,174 17,673 24,484 22,725 2,383 78,598 73,201 15,091 46,571
Key:
Upper quartile performance
Inter-quartile performance
Lower quartile performance
Information metric
Metric Ref Type
Anglian
Dŵr Cymru
Hafren Dfrdwy
Northumbrian
Severn Trent
South West
Southern
Thames
United Utilities
Wessex
Yorkshire
 
Upper Quartile1
Lower Quartile2
Median
Average
Pre-development enquiry – reports issued within target S1.1 PERF
Sewer requisition - written acknowledgement of applications within target S2.1 PERF
Sewer requisition - applications refused/returned/questioned S2.1a INFO
Sewer requisition design – offers issued within target S3.1 PERF
Sewer requisition – constructed and commissioned within agreed extension S4.1 PERF
Sewer requisition – constructed and commissioned - extensions agreed S4.1a INFO
Technical vetting of adoptions & diversions– acknowledgements within target S5.1 PERF
Technical vetting of adoptions & diversions – applications refused/returned/questioned S5.1a INFO
Technical vetting of adoptions & diversions – approval or rejection letters within target S6.1 PERF
Technical vetting of adoptions & diversions – extensions agreed S6.1a INFO
Adoption legal agreement – draft agreements issued within target S7.1 PERF
s106 sewer connection - approval letters issued within target S8.1 PERF
s106 sewer connection - rejection letters issued within target S9.1 PERF
Sewerage Average
100.00% 100.00% 100.00% 98.11% 100.00% 100.00% 98.21% 100.00% 100.00% 97.25% 98.66%   100.00% 98.21% 100.00% 99.29%  
- 100.00% - - 100.00% 100.00% 100.00% - 100.00% 100.00% 50.00%   100.00% 100.00% 100.00% 92.86%  
- 20.00% - - 83.33% 60.00% 0.00% - 0.00% 0.00% 0.00%   60.00% 0.00% 0.00% 23.33%  
100.00% 100.00% 100.00% - - 100.00% - 100.00% 100.00% 100.00% 100.00%   100.00% 100.00% 100.00% 100.00%  
100.00% 100.00% - - - 83.33% 100.00% 100.00% 100.00% 66.67% -   100.00% 83.33% 100.00% 92.86%  
0.00% 0.00% - - - 16.67% 100.00% 0.00% 0.00% 66.67% -   66.67% 0.00% 0.00% 26.19%  
100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 96.53%   100.00% 100.00% 100.00% 99.68%  
3.33% 0.43% 100.00% 48.65% 78.47% 91.67% 52.54% 74.44% 6.10% 86.73% 34.68%   86.73% 6.10% 52.54% 52.46%  
100.00% 100.00% - 100.00% 100.00% 96.67% 100.00% 100.00% 100.00% 100.00% 100.00%   100.00% 100.00% 100.00% 99.67%  
0.00% 0.00% - 0.00% 0.00% 0.00% 29.33% 24.76% 0.00% 0.00% 1.23%   1.23% 0.00% 0.00% 5.53%  
100.00% 100.00% - 100.00% 100.00% 95.65% 100.00% 100.00% 100.00% 100.00% 95.56%   100.00% 100.00% 100.00% 99.12%  
100.00% 100.00% 100.00% 100.00% 99.87% 100.00% 99.02% 100.00% 100.00% 97.46% 97.00%   100.00% 99.02% 100.00% 99.40%  
100.00% 100.00% - 100.00% - 100.00% 99.42% - 100.00% - 97.62%   100.00% 99.42% 100.00% 99.58%  
100.00% 100.00% 100.00% 99.63% 99.93% 99.07% 99.20% 100.00% 100.00% 98.11% 97.67%   100.00% 99.07% 99.93% 99.42%
Key
Upper quartile performance

Inter-quartile performance

Lower quartile performance

Information metric
Key:
Upper quartile performance
Inter-quartile performance
Lower quartile performance
Information metric
Metric Ref Type
Anglian
Dŵr Cymru
Hafren Dfrdwy
Northumbrian
Severn Trent
South West
Southern
Thames
United Utilities
Wessex
Yorkshire
 
Upper Quartile1
Lower Quartile2
Median
Average
Pre-development enquiry – reports issued within target S1.1 PERF
Sewer requisition - written acknowledgement of applications within target S2.1 PERF
Sewer requisition - applications refused/returned/questioned S2.1a INFO
Sewer requisition design – offers issued within target S3.1 PERF
Sewer requisition – constructed and commissioned within agreed extension S4.1 PERF
Sewer requisition – constructed and commissioned - extensions agreed S4.1a INFO
Technical vetting of adoptions & diversions– acknowledgements within target S5.1 PERF
Technical vetting of adoptions & diversions – applications refused/returned/questioned S5.1a INFO
Technical vetting of adoptions & diversions – approval or rejection letters within target S6.1 PERF
Technical vetting of adoptions & diversions – extensions agreed S6.1a INFO
Adoption legal agreement – draft agreements issued within target S7.1 PERF
s106 sewer connection - approval letters issued within target S8.1 PERF
s106 sewer connection - rejection letters issued within target S9.1 PERF
Sewerage Average
100.00% 100.00% 100.00% 98.70% 99.92% 100.00% 99.51% 100.00% 100.00% 98.08% 98.85%   100.00% 98.85% 100.00% 99.55%  
100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 93.33% 100.00% 100.00% 100.00% 91.67%   100.00% 100.00% 100.00% 98.64%  
0.00% 12.82% 100.00% 0.00% 83.33% 25.00% 26.67% 0.00% 62.50% 0.00% 0.00%   62.50% 0.00% 12.82% 28.21%  
100.00% 100.00% 100.00% - 100.00% 95.45% 100.00% 100.00% 100.00% 100.00% 75.00%   100.00% 100.00% 100.00% 97.05%  
100.00% 100.00% - - - 68.18% 91.67% 100.00% 100.00% 50.00% -   100.00% 68.18% 100.00% 87.12%  
33.33% 0.00% - - - 4.55% 75.00% 35.71% 25.00% 50.00% -   50.00% 4.55% 33.33% 31.94%  
100.00% 100.00% 100.00% 99.35% 100.00% 100.00% 100.00% 100.00% 99.71% 97.27% 98.64%   100.00% 99.35% 100.00% 99.54%  
4.37% 1.14% 100.00% 53.25% 79.73% 92.17% 52.58% 69.36% 13.41% 87.10% 27.15%   87.10% 13.41% 53.25% 52.75%  
100.00% 99.88% - 98.82% 100.00% 98.33% 100.00% 100.00% 100.00% 97.13% 99.84%   100.00% 98.82% 99.94% 99.40%  
0.00% 0.00% - 0.00% 0.00% 0.00% 5.82% 30.86% 0.00% 0.48% 5.01%   5.01% 0.00% 0.00% 4.22%  
100.00% 100.00% - 100.00% 99.76% 99.10% 100.00% 100.00% 100.00% 100.00% 99.02%   100.00% 99.76% 100.00% 99.79%  
99.81% 100.00% 100.00% 99.59% 99.92% 99.81% 99.78% 99.96% 100.00% 98.23% 98.86%   100.00% 99.59% 99.81% 99.63%  
99.86% 100.00% - 100.00% - 100.00% 99.88% 100.00% 100.00% 100.00% 99.22%   100.00% 99.88% 100.00% 99.88%  
99.91% 99.97% 100.00% 99.32% 99.93% 99.12% 99.76% 99.98% 99.97% 97.91% 98.99%   99.97% 99.12% 99.91% 99.53%
Key
Upper quartile performance

Inter-quartile performance

Lower quartile performance

Information metric
Performance metric
Information metric
Metric Ref Type
Anglian
Dŵr Cymru
Hafren Dfrdwy
Northumbrian
Severn Trent
South West
Southern
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target S1.1 PERF
Sewer requisition - written acknowledgement of applications within target S2.1 PERF
Sewer requisition - applications refused/returned/questioned S2.1a INFO
Sewer requisition design – offers issued within target S3.1 PERF
Sewer requisition – constructed and commissioned within agreed extension S4.1 PERF
Sewer requisition – constructed and commissioned - extensions agreed S4.1a INFO
Technical vetting of adoptions & diversions– acknowledgements within target S5.1 PERF
Technical vetting of adoptions & diversions – applications refused/returned/questioned S5.1a INFO
Technical vetting of adoptions & diversions – approval or rejection letters within target S6.1 PERF
Technical vetting of adoptions & diversions – extensions agreed S6.1a INFO
Adoption legal agreement – draft agreements issued within target S7.1 PERF
s106 sewer connection - approval letters issued within target S8.1 PERF
s106 sewer connection - rejection letters issued within target S9.1 PERF
200-299 100-199 1-5 50-99 300-499 20-49 100-199 300-499 300-499 200-299 100-199  
0 10-19 0 0 5-9 5-9 5-9 0 1-5 10-19 1-5  
0 10-19 0 0 5-9 5-9 5-9 0 1-5 10-19 1-5  
1-5 5-9 1-5 0 0 1-5 0 1-5 1-5 5-9 1-5  
1-5 1-5 0 0 0 5-9 1-5 1-5 1-5 1-5 0  
1-5 1-5 0 0 0 5-9 1-5 1-5 1-5 1-5 0  
100-199 200-299 1-5 20-49 100-199 20-49 50-99 50-99 50-99 50-99 100-199  
100-199 200-299 1-5 20-49 100-199 20-49 50-99