Developer services

Developer Services Levels of Service Report: Quarter 1 (Apr-Jun 2019-20)
Published: 23 July 2019

Filter Data
Key:
Upper quartile performance
Inter-quartile performance
Lower quartile performance
Information metric
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dŵr Cymru
Hafren Dfrdwy
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
 
Upper Quartile1
Lower Quartile2
Median
Average
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Mains diversions - written acknowledgements within target W16.1 PERF
Mains diversions- applications returned/refused/questioned W16.1a INFO
Mains diversions (without constraints) - quotations within target W17.1 PERF
Mains diversions (with constraints) - quotations within target W17.2 PERF
Mains diversion quotations - % where agreed extension W17.2a INFO
Mains diversions - construction/commissioning within target W18.1 PERF
Self-lay point of connection applications - written acknowledgements within target W19.1 PERF
Self-lay Point of Connection report < 500 plots etc - reports issued within target W20.1 PERF
Self-lay Point of Connection reports >500 plots etc - reports issued within target W21.1 PERF
Self-lay design approval and terms request application - written acknowledgements within target W22.1 PERF
Sel-lay design and terms request <500 plots etc - quotations within target W23.1 PERF
Self-lay design and terms request >500 plots etc - quotations within target W24.1 PERF
Self-lay signed agreement - acknowledgements within target W25.1 PERF
Self-lay water for pressure/bacteriological testing - provided within target W26.1 PERF
Self-lay permanent water supply - provided within target W27.1 PERF
Self-lay vesting certificates - issued within target W28.1 PERF
Self-lay Asset Payments - issued within target W29.1 PERF
Self-lay plot references and costing details - issued within target W30.1 PERF
Water Average
92.50% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 99.07% 100.00% 100.00% 100.00% 100.00% - 100.00% 100.00% 100.00% 79.31%   100.00% 100.00% 100.00% 98.29%  
99.15% 100.00% 100.00% 100.00% 100.00% 100.00% 86.09% 85.53% 99.92% 100.00% 95.59% 99.55% 100.00% 99.35% 98.61% 98.95% 97.87% 99.54%   100.00% 98.61% 99.55% 97.79%  
36.93% 8.75% 0.00% 9.31% 67.27% 88.46% 62.47% 4.61% 84.04% 8.62% 38.73% 12.48% 55.68% 99.35% 44.43% 63.82% 49.60% 43.51%   63.82% 9.31% 43.97% 43.23%  
99.80% 100.00% 100.00% 99.74% 99.94% 100.00% 97.20% 88.89% 99.95% 99.83% 93.34% 99.96% 99.75% 97.13% 99.85% 99.59% 94.76% 99.66%   99.95% 97.20% 99.78% 98.30%  
97.96% 99.46% 95.67% 98.99% 100.00% 100.00% 91.01% 100.00% 99.94% 95.05% 86.49% 99.33% 100.00% 100.00% 95.14% 96.46% 98.23% 93.91%   100.00% 95.14% 98.61% 97.09%  
33.24% 52.74% 37.40% 17.49% 17.97% 17.53% 9.36% 23.96% 22.73% 33.51% 10.86% 20.63% 27.96% 100.00% 71.67% 43.01% 21.88% 33.78%   37.40% 17.97% 25.96% 33.10%  
97.41% 100.00% 75.00% 100.00% 100.00% 100.00% 71.30% 95.24% 100.00% 100.00% 92.86% 90.00% 93.10% 100.00% 98.07% 100.00% 100.00% 100.00%   100.00% 93.10% 100.00% 95.17%  
77.20% 34.57% 50.00% 76.67% 63.33% 100.00% 67.59% 47.62% 94.83% 9.89% 57.14% 70.00% 96.55% 100.00% 0.48% 72.29% 83.67% 89.87%   89.87% 50.00% 71.14% 66.21%  
96.55% 100.00% 100.00% 100.00% 100.00% 100.00% 93.58% 100.00% 93.67% 100.00% 67.44% 100.00% 75.86% 100.00% 75.17% 100.00% 100.00% 80.39%   100.00% 93.58% 100.00% 93.48%  
100.00% - - - 100.00% 100.00% 100.00% - - - - 100.00% - 100.00% 100.00% - - 100.00%   100.00% 100.00% 100.00% 100.00%  
1.69% 0.00% 0.00% 0.00% 4.76% 33.33% 2.68% 0.00% 0.00% 0.00% 0.00% 4.76% 0.00% 14.29% 1.97% 0.00% 0.00% 0.65%   2.68% 0.00% 0.00% 3.56%  
- - - - 0.00% - - - - - - - - - - - - 100.00%   100.00% 0.00% 50.00% 50.00%  
95.95% 100.00% 100.00% 87.50% 100.00% - 100.00% 88.24% 100.00% 100.00% 100.00% 99.09% 100.00% - 74.51% 100.00% 92.86% 98.88%   100.00% 94.40% 100.00% 96.06%  
36.49% 75.86% 0.00% 70.83% 27.27% - 19.33% 35.29% 25.17% 67.74% 100.00% 7.27% 55.26% - 37.25% 20.66% 14.29% 7.87%   61.50% 16.81% 31.28% 37.54%  
97.30% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 95.24% 100.00% 93.33% 100.00% 96.23% 96.63% 94.44% 100.00%   100.00% 96.63% 100.00% 98.51%  
66.67% 22.50% - 100.00% 33.33% 85.71% 36.36% 0.00% 93.51% 18.18% 0.00% 27.27% - - 22.64% 25.96% 61.11% 60.00%   66.67% 22.50% 33.33% 43.55%  
88.89% 100.00% 100.00% - 100.00% 100.00% 100.00% 50.00% 97.50% 93.75% 100.00% 100.00% 100.00% 100.00% 78.95% 100.00% 90.91% 61.54%   100.00% 90.91% 100.00% 91.85%  
0.00% 100.00% - - - - - - - - 100.00% - - - - 100.00% - -   100.00% 50.00% 100.00% 75.00%  
33.33% 4.55% 0.00% - 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 8.33% 0.00% 0.00% 0.00% 0.00% 2.50% 0.00% 0.00%   0.00% 0.00% 0.00% 2.87%  
25.00% 100.00% - 100.00% 100.00% - 100.00% 100.00% - 100.00% 100.00% 100.00% 100.00% - 57.14% 95.24% - 100.00%   100.00% 100.00% 100.00% 90.57%  
92.59% 100.00% - - 100.00% - 100.00% - 100.00% 100.00% 80.00% 100.00% 77.78% - - 99.26% 100.00% 100.00%   100.00% 95.93% 100.00% 95.80%  
66.67% 100.00% - - 100.00% - 100.00% - 100.00% 100.00% 100.00% 100.00% - - - 100.00% 100.00% 90.91%   100.00% 100.00% 100.00% 96.14%  
- - - - - - 100.00% - - - - - - - - 100.00% - 100.00%   100.00% 100.00% 100.00% 100.00%  
- - - - 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% - 92.31% 100.00% 100.00% 96.55%   100.00% 100.00% 100.00% 99.14%  
35.29% - - - - 100.00% 100.00% 100.00% 100.00% - 66.67% 100.00% 100.00% - 66.67% 94.26% 100.00% 75.00%   100.00% 70.83% 100.00% 86.49%  
- - - - - - - - - - - 100.00% 0.00% - - 100.00% - 100.00%   100.00% 50.00% 100.00% 75.00%  
73.33% 100.00% - 88.89% 100.00% - 100.00% 100.00% 100.00% 100.00% 100.00% - 100.00% - 96.43% 98.86% 100.00% 92.31%   100.00% 96.43% 100.00% 96.42%  
0.00% 100.00% - 100.00% - - - 100.00% - 100.00% 100.00% 0.00% - - 100.00% 93.07% 100.00% 85.71%   100.00% 85.71% 100.00% 79.89%  
- 100.00% - 100.00% 100.00% - 100.00% 100.00% 100.00% - 100.00% 100.00% - - 100.00% 100.00% - 85.71%   100.00% 100.00% 100.00% 98.70%  
100.00% 100.00% - 93.75% 100.00% - 50.00% - 100.00% - - 100.00% - - 83.15% 98.17% 100.00% 77.78%   100.00% 83.15% 100.00% 91.17%  
100.00% 100.00% - 100.00% 100.00% - 100.00% 100.00% 100.00% 100.00% 45.45% 100.00% 100.00% - 93.88% 98.03% - 85.71%   100.00% 98.03% 100.00% 94.51%  
100.00% 100.00% - 100.00% 100.00% - 100.00% 100.00% 100.00% - 78.68% - 100.00% - 100.00% 100.00% 100.00% 100.00%   100.00% 100.00% 100.00% 98.36%  
99.14% 99.81% 98.62% 99.48% 99.97% 100.00% 95.30% 94.98% 99.88% 99.11% 87.36% 99.58% 99.65% 98.84% 97.89% 99.40% 96.60% 98.36%   99.65% 97.89% 99.12% 98.00%
Key
Upper quartile performance

Inter-quartile performance

Lower quartile performance

Information metric
Key:
Upper quartile performance
Inter-quartile performance
Lower quartile performance
Information metric
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dŵr Cymru
Hafren Dfrdwy
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
 
Upper Quartile1
Lower Quartile2
Median
Average
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Mains diversions - written acknowledgements within target W16.1 PERF
Mains diversions- applications returned/refused/questioned W16.1a INFO
Mains diversions (without constraints) - quotations within target W17.1 PERF
Mains diversions (with constraints) - quotations within target W17.2 PERF
Mains diversion quotations - % where agreed extension W17.2a INFO
Mains diversions - construction/commissioning within target W18.1 PERF
Self-lay point of connection applications - written acknowledgements within target W19.1 PERF
Self-lay Point of Connection report < 500 plots etc - reports issued within target W20.1 PERF
Self-lay Point of Connection reports >500 plots etc - reports issued within target W21.1 PERF
Self-lay design approval and terms request application - written acknowledgements within target W22.1 PERF
Sel-lay design and terms request <500 plots etc - quotations within target W23.1 PERF
Self-lay design and terms request >500 plots etc - quotations within target W24.1 PERF
Self-lay signed agreement - acknowledgements within target W25.1 PERF
Self-lay water for pressure/bacteriological testing - provided within target W26.1 PERF
Self-lay permanent water supply - provided within target W27.1 PERF
Self-lay vesting certificates - issued within target W28.1 PERF
Self-lay Asset Payments - issued within target W29.1 PERF
Self-lay plot references and costing details - issued within target W30.1 PERF
Water Average
95.68% 99.45% 100.00% 92.50% 100.00% 100.00% 100.00% 93.10% 99.07% 100.00% 98.71% 100.00% 100.00% - 96.44% 99.35% 97.17% 64.89%   100.00% 96.44% 99.35% 96.26%  
99.32% 99.98% 99.73% 100.00% 99.96% 100.00% 96.15% 94.27% 99.91% 99.76% 98.20% 99.89% 100.00% 78.19% 99.63% 98.25% 98.22% 96.30%   99.96% 98.20% 99.68% 97.65%  
38.59% 19.36% 0.00% 10.54% 67.10% 80.28% 66.88% 2.97% 81.72% 27.56% 33.11% 17.87% 53.43% 84.09% 42.07% 53.73% 31.55% 36.23%   66.88% 19.36% 37.41% 41.50%  
96.01% 100.00% 99.69% 99.69% 99.92% 100.00% 98.98% 97.14% 99.97% 99.86% 96.74% 99.89% 99.49% 95.99% 99.97% 99.46% 95.63% 88.95%   99.92% 96.74% 99.59% 98.19%  
98.19% 99.24% 96.96% 91.07% 99.68% 100.00% 88.42% 98.76% 99.90% 92.60% 91.37% 99.06% 100.00% 88.68% 93.87% 95.38% 98.09% 94.01%   99.24% 92.60% 97.53% 95.85%  
35.14% 35.37% 25.32% 20.64% 17.69% 22.33% 13.81% 14.29% 28.18% 40.47% 24.93% 21.31% 24.58% 87.98% 73.30% 44.81% 25.27% 16.01%   35.37% 20.64% 25.10% 31.75%  
95.59% 99.81% 90.00% 99.28% 100.00% 100.00% 82.74% 98.44% 100.00% 100.00% 97.35% 98.04% 96.81% 68.63% 97.84% 97.80% 100.00% 94.41%   100.00% 95.59% 97.94% 95.37%  
72.13% 38.94% 80.00% 67.63% 69.78% 73.68% 67.67% 45.31% 92.41% 15.70% 38.05% 50.98% 96.81% 92.31% 4.32% 62.84% 62.29% 92.76%   80.00% 45.31% 67.65% 62.42%  
96.85% 99.74% 100.00% 98.08% 97.16% 100.00% 96.74% 100.00% 98.31% 99.67% 85.00% 100.00% 78.72% 83.82% 79.22% 100.00% 100.00% 47.70%   100.00% 85.00% 98.19% 92.28%  
77.78% 100.00% - - 100.00% 100.00% 100.00% 100.00% 100.00% - 100.00% 100.00% - 100.00% 100.00% 100.00% 100.00% 50.00%   100.00% 100.00% 100.00% 94.84%  
3.90% 4.00% 0.00% 0.00% 2.08% 13.79% 2.32% 2.56% 0.17% 0.00% 1.41% 0.93% 0.00% 4.23% 0.92% 3.56% 2.56% 0.65%   3.56% 0.17% 1.75% 2.39%  
4.62% 100.00% - - 0.00% - - 0.00% - - - - - - - - 75.00% 66.67%   75.00% 0.00% 35.64% 41.05%  
75.35% 100.00% 80.95% 76.25% 100.00% - 99.74% 56.82% 100.00% 98.95% 100.00% 98.78% 98.56% - 85.80% 99.38% 92.00% 87.92%   99.87% 83.37% 98.67% 90.66%  
29.77% 62.50% 52.38% 60.00% 24.77% 100.00% 7.18% 20.45% 19.22% 67.37% 100.00% 9.05% 53.24% - 39.77% 21.04% 42.00% 6.68%   60.00% 20.45% 39.77% 42.08%  
96.05% 100.00% 100.00% 90.00% 100.00% 100.00% 95.71% 100.00% 100.00% 100.00% 90.16% 100.00% 96.97% 100.00% 96.00% 97.15% 76.92% 92.98%   100.00% 95.71% 98.58% 96.22%  
66.23% 30.25% 100.00% 60.00% 40.68% 72.22% 50.82% 14.29% 91.46% 5.38% 0.00% 41.18% - - 39.50% 20.64% 64.10% 75.44%   69.22% 25.45% 46.00% 48.26%  
81.08% 100.00% 100.00% 100.00% 100.00% 100.00% 97.92% 85.71% 97.53% 98.66% 87.10% 100.00% 100.00% 100.00% 79.87% 100.00% 78.57% 56.76%   100.00% 85.71% 99.33% 92.40%  
31.25% 100.00% - - 100.00% - - - - 100.00% 100.00% - 100.00% - - 100.00% - -   100.00% 100.00% 100.00% 90.18%  
17.78% 1.43% 0.00% 0.00% 3.23% 0.00% 0.00% 0.00% 0.00% 6.88% 6.06% 0.00% 25.00% 0.00% 0.00% 1.60% 0.00% 0.00%   3.23% 0.00% 0.00% 3.44%  
20.00% 100.00% - 100.00% 100.00% - 100.00% 100.00% 60.00% 100.00% 100.00% 94.12% 100.00% - 80.00% 95.73% 100.00% 72.73%   100.00% 80.00% 100.00% 88.17%  
97.18% 100.00% 100.00% - 100.00% 100.00% 90.00% 100.00% 100.00% 100.00% 97.44% 100.00% 80.00% 100.00% - 99.23% 100.00% 85.71%   100.00% 97.31% 100.00% 96.85%  
64.29% 100.00% - - 85.71% 100.00% 100.00% - 100.00% 100.00% 100.00% 100.00% 0.00% 100.00% - 99.89% 100.00% 80.77%   100.00% 85.71% 100.00% 87.90%  
- - 100.00% - 100.00% - 100.00% 100.00% - 100.00% 100.00% - - - - 96.67% - 100.00%   100.00% 100.00% 100.00% 99.58%  
100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% - 96.80% 97.41% 100.00% 89.92%   100.00% 100.00% 100.00% 99.07%  
50.91% 100.00% 100.00% 100.00% 100.00% 100.00% 93.94% 75.00% 100.00% 100.00% 84.09% 100.00% 87.50% - 70.27% 97.63% 100.00% 44.02%   100.00% 84.09% 100.00% 88.43%  
100.00% - - - - - - - - 100.00% 100.00% 100.00% 0.00% - - 100.00% - 100.00%   100.00% 100.00% 100.00% 85.71%  
36.00% 100.00% 100.00% 85.71% 100.00% - 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 90.91% - 72.83% 99.35% 100.00% 75.79%   100.00% 88.31% 100.00% 91.29%  
44.44% 100.00% - 100.00% - - 100.00% 100.00% 100.00% 100.00% 100.00% 0.00% - - 93.10% 91.16% 88.89% 47.37%   100.00% 88.89% 100.00% 81.92%  
- 100.00% 100.00% 100.00% 100.00% - 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% - 100.00% 97.70% 100.00% 80.00%   100.00% 100.00% 100.00% 98.51%  
66.67% 98.16% 100.00% 91.89% 100.00% - 88.24% - 100.00% 100.00% 100.00% 100.00% - - 81.22% 99.19% 100.00% 44.44%   100.00% 88.24% 99.60% 90.70%  
100.00% 98.62% 0.00% 100.00% 100.00% - 92.11% 100.00% 100.00% 97.67% 65.52% 100.00% 94.12% - 80.63% 98.76% 100.00% 46.67%   100.00% 86.37% 98.69% 85.88%  
100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 87.82% - 100.00% - 100.00% 99.69% 100.00% 98.31%   100.00% 100.00% 100.00% 99.11%  
96.57% 99.72% 98.90% 97.17% 99.83% 100.00% 96.09% 97.14% 99.92% 99.01% 94.70% 99.55% 99.56% 88.67% 97.82% 99.09% 97.13% 89.97%   99.56% 96.57% 98.36% 97.27%
Key
Upper quartile performance

Inter-quartile performance

Lower quartile performance

Information metric
Performance metric
Information metric
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dŵr Cymru
Hafren Dfrdwy
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Mains diversions - written acknowledgements within target W16.1 PERF
Mains diversions- applications returned/refused/questioned W16.1a INFO
Mains diversions (without constraints) - quotations within target W17.1 PERF
Mains diversions (with constraints) - quotations within target W17.2 PERF
Mains diversion quotations - % where agreed extension W17.2a INFO
Mains diversions - construction/commissioning within target W18.1 PERF
Self-lay point of connection applications - written acknowledgements within target W19.1 PERF
Self-lay Point of Connection report < 500 plots etc - reports issued within target W20.1 PERF
Self-lay Point of Connection reports >500 plots etc - reports issued within target W21.1 PERF
Self-lay design approval and terms request application - written acknowledgements within target W22.1 PERF
Sel-lay design and terms request <500 plots etc - quotations within target W23.1 PERF
Self-lay design and terms request >500 plots etc - quotations within target W24.1 PERF
Self-lay signed agreement - acknowledgements within target W25.1 PERF
Self-lay water for pressure/bacteriological testing - provided within target W26.1 PERF
Self-lay permanent water supply - provided within target W27.1 PERF
Self-lay vesting certificates - issued within target W28.1 PERF
Self-lay Asset Payments - issued within target W29.1 PERF
Self-lay plot references and costing details - issued within target W30.1 PERF
20-49 100-199 1-5 5-9 50-99 1-5 20-49 5-9 100-199 20-49 10-19 20-49 5-9 0 100-199 100-199 10-19 20-49  
500-999 500-999 50-99 200-299 500-999 50-99 300-499 100-199 1K-3K 300-499 200-299 500-999 500-999 100-199 1K-3K 1K-3K 300-499 500-999  
500-999 500-999 50-99 200-299 500-999 50-99 300-499 100-199 1K-3K 300-499 200-299 500-999 500-999 100-199 1K-3K 1K-3K 300-499 500-999  
10K-25K 3K-5K 500-999 1K-3K 3K-5K 100-199 10K-25K 200-299 3K-5K 10K-25K 1K-3K 1K-3K 1K-3K 100-199 5K-10K 5K-10K 1K-3K 10K-25K  
1K-3K 3K-5K 200-299 500-999 1K-3K 50-99 3K-5K 300-499 3K-5K 1K-3K 500-999 1K-3K 1K-3K 100-199 5K-10K 1K-3K 1K-3K 1K-3K  
1K-3K 3K-5K 200-299 500-999 1K-3K 50-99 3K-5K 300-499 3K-5K 1K-3K 500-999 1K-3K 1K-3K 50-99 5K-10K 1K-3K 1K-3K 1K-3K  
100-199 100-199 1-5 20-49 50-99 5-9 100-199 20-49 100-199 50-99 10-19 20-49 20-49 10-19 200-299 50-99 20-49 50-99  
100-199 100-199 1-5 20-49 50-99 5-9 100-199 20-49 100-199 50-99 10-19 20-49 20-49 10-19 200-299 50-99 20-49 50-99  
50-99 100-199 1-5 20-49 20-49 1-5 100-199 10-19 100-199 50-99 20-49 20-49 20-49 10-19 100-199 50-99 20-49 100-199  
1-5 0 0 0 1-5 1-5 1-5 0 0 0 0 1-5 0 1-5 1-5 0 0 1-5  
50-99 100-199 1-5 20-49 20-49 5-9 100-199 10-19 100-199 50-99 20-49 20-49 20-49 20-49 100-199 50-99 20-49 100-199  
0 0 0 0 1-5 0 0 0 0 0 0 0 0 0 0 0 0 1-5  
50-99 100-199 1-5 20-49 20-49 0 100-199 10-19 100-199 20-49 50-99 100-199 20-49 0 50-99 100-199 10-19 50-99  
50-99 100-199 1-5 20-49 20-49 0 100-199 10-19 100-199 20-49 50-99 100-199 20-49 0 50-99 100-199 10-19 50-99  
20-49 20-49 1-5 1-5 20-49 5-9 10-19 1-5 50-99 20-49 20-49 10-19 10-19 1-5 50-99 200-299 10-19 10-19  
20-49 20-49 0 1-5 20-49 5-9 10-19 1-5 50-99 20-49 1-5 10-19 0 0 50-99 200-299 10-19 10-19  
10-19 20-49 1-5 0 10-19 1-5 5-9 1-5 20-49 20-49 10-19 5-9 1-5 1-5 20-49 20-49 10-19 10-19  
5-9 1-5 0 0 0 0 0 0 0 0 1-5 0 0 0 0 1-5 0 0  
20-49 20-49 1-5 0 10-19 1-5 5-9 1-5 20-49 20-49 10-19 5-9 1-5 1-5 20-49 20-49 10-19 10-19  
1-5 5-9 0 1-5 1-5 0 5-9 1-5 0 1-5 5-9 1-5 1-5 0 5-9 20-49 0 1-5  
20-49 1-5 0 0 1-5 0 1-5 0 20-49 1-5 5-9 1-5 5-9 0 0 200-299 1-5 5-9  
5-9 1-5 0 0 1-5 0 1-5 0 20-49 1-5 1-5 1-5 0 0 0 500-999 1-5 10-19  
0 0 0 0 0 0 1-5 0 0 0 0 0 0 0 0 5-9 0 1-5  
0 0 0 0 1-5 1-5 1-5 1-5 10-19 5-9 10-19 1-5 1-5 0 20-49 100-199 10-19 20-49  
10-19 0 0 0 0 1-5 10-19 1-5 20-49 0 20-49 1-5 1-5 0 5-9 100-199 5-9 50-99  
0 0 0 0 0 0 0 0 0 0 0 1-5 1-5 0 0 1-5 0 1-5  
10-19 20-49 0 5-9 1-5 0 5-9 1-5 20-49 5-9 5-9 0 5-9 0 20-49 50-99 5-9 20-49  
1-5 10-19 0 1-5 0 0 0 1-5 0 1-5 10-19 1-5 0 0 10-19 100-199 1-5 20-49  
0 50-99 0 1-5 5-9 0 1-5 1-5 5-9 0 10-19 5-9 0 0 1-5 20-49 0 5-9  
1-5 100-199 0 20-49 1-5 0 1-5 0 200-299 0 0 1-5 0 0 50-99 200-299 5-9 10-19  
1-5 20-49 0 10-19 10-19 0 5-9 1-5 20-49 10-19 10-19 1-5 1-5 0 50-99 200-299 0 10-19  
1K-3K 1K-3K 0 500-999 100-199 0 200-299 100-199 3K-5K 0 1K-3K 0 5-9 0 3K-5K 5K-10K 500-999 1K-3K  
Key
Performance metric

Information metric
Performance metric
Information metric
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dŵr Cymru
Hafren Dfrdwy
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Mains diversions - written acknowledgements within target W16.1 PERF
Mains diversions- applications returned/refused/questioned W16.1a INFO
Mains diversions (without constraints) - quotations within target W17.1 PERF
Mains diversions (with constraints) - quotations within target W17.2 PERF
Mains diversion quotations - % where agreed extension W17.2a INFO
Mains diversions - construction/commissioning within target W18.1 PERF
Self-lay point of connection applications - written acknowledgements within target W19.1 PERF
Self-lay Point of Connection report < 500 plots etc - reports issued within target W20.1 PERF
Self-lay Point of Connection reports >500 plots etc - reports issued within target W21.1 PERF
Self-lay design approval and terms request application - written acknowledgements within target W22.1 PERF
Sel-lay design and terms request <500 plots etc - quotations within target W23.1 PERF
Self-lay design and terms request >500 plots etc - quotations within target W24.1 PERF
Self-lay signed agreement - acknowledgements within target W25.1 PERF
Self-lay water for pressure/bacteriological testing - provided within target W26.1 PERF
Self-lay permanent water supply - provided within target W27.1 PERF
Self-lay vesting certificates - issued within target W28.1 PERF
Self-lay Asset Payments - issued within target W29.1 PERF
Self-lay plot references and costing details - issued within target W30.1 PERF
100-199 300-499 5-9 20-49 300-499 10-19 100-199 20-49 300-499 50-99 200-299 100-199 20-49 0 500-999 300-499 100-199 100-199  
3K-5K 3K-5K 300-499 1K-3K 1K-3K 200-299 1K-3K 300-499 3K-5K 1K-3K 500-999 1K-3K 1K-3K 500-999 5K-10K 5K-10K 1K-3K 1K-3K  
3K-5K 3K-5K 300-499 1K-3K 1K-3K 200-299 1K-3K 300-499 3K-5K 1K-3K 500-999 1K-3K 1K-3K 500-999 5K-10K 5K-10K 1K-3K 1K-3K  
25K-50K 10K-25K 1K-3K 3K-5K 10K-25K 300-499 25K-50K 1K-3K 10K-25K 50K-100K 10K-25K 5K-10K 10K-25K 500-999 25K-50K 10K-25K 5K-10K 25K-50K  
10K-25K 10K-25K 1K-3K 1K-3K 5K-10K 300-499 10K-25K 1K-3K 10K-25K 5K-10K 1K-3K 5K-10K 5K-10K 1K-3K 10K-25K 3K-5K 3K-5K 5K-10K  
10K-25K 10K-25K 1K-3K 1K-3K 5K-10K 300-499 10K-25K 1K-3K 10K-25K 5K-10K 1K-3K 5K-10K 5K-10K 1K-3K 10K-25K 3K-5K 3K-5K 5K-10K  
500-999 500-999 10-19 100-199 100-199 10-19 300-499 50-99 300-499 300-499 100-199 100-199 50-99 50-99 300-499 300-499 100-199 300-499  
500-999 500-999 10-19 100-199 100-199 10-19 300-499 50-99 300-499 300-499 100-199 100-199 50-99 50-99 300-499 300-499 100-199 300-499  
200-299 300-499 5-9 100-199 100-199 20-49 300-499 20-49 500-999 200-299 100-199 100-199 50-99 50-99 500-999 200-299 100-199 500-999  
5-9 10-19 0 0 1-5 1-5 5-9 1-5 1-5 0 1-5 1-5 0 1-5 5-9 5-9 1-5 1-5  
200-299 300-499 5-9 100-199 100-199 20-49 300-499 20-49 500-999 200-299 100-199 100-199 50-99 50-99 500-999 200-299 100-199 500-999  
50-99 1-5 0 0 1-5 0 0 1-5 0 0 0 0 0 0 0 0 1-5 1-5  
200-299 300-499 20-49 50-99 100-199 0 300-499 20-49 300-499 50-99 50-99 300-499 100-199 0 100-199 300-499 50-99 300-499  
200-299 300-499 20-49 50-99 100-199 5-9 300-499 20-49 300-499 50-99 50-99 300-499 100-199 0 100-199 300-499 50-99 300-499  
100-199 100-199 1-5 10-19 50-99 10-19 50-99 5-9 200-299 100-199 50-99 20-49 20-49 1-5 200-299 500-999 20-49 50-99  
100-199 100-199 1-5 5-9 50-99 10-19 50-99 5-9 200-299 50-99 20-49 20-49 0 0 200-299 500-999 20-49 50-99  
50-99 50-99 1-5 5-9 20-49 5-9 20-49 5-9 100-199 100-199 20-49 20-49 1-5 1-5 100-199 100-199 10-19 20-49  
10-19 1-5 0 0 1-5 0 0 0 0 10-19 1-5 0 1-5 0 0 1-5 0 0  
50-99 50-99 1-5 5-9 20-49 5-9 20-49 5-9 100-199 100-199 20-49 20-49 1-5 1-5 100-199 100-199 10-19 20-49  
20-49 20-49 0 5-9 10-19 0 10-19 5-9 5-9 20-49 10-19 10-19 1-5 0 20-49 100-199 1-5 10-19  
50-99 5-9 1-5 0 1-5 5-9 10-19 1-5 100-199 10-19 20-49 1-5 10-19 1-5 0 1K-3K 1-5 20-49  
10-19 1-5 0 0 5-9 5-9 5-9 0 100-199 10-19 20-49 1-5 1-5 1-5 0 1K-3K 1-5 50-99  
0 0 1-5 0 1-5 0 1-5 1-5 0 1-5 1-5 0 0 0 0 20-49 0 1-5  
1-5 5-9 1-5 1-5 1-5 1-5 5-9 1-5 50-99 20-49 50-99 5-9 5-9 0 100-199 500-999 20-49 100-199  
50-99 5-9 1-5 1-5 1-5 1-5 20-49 1-5 100-199 10-19 20-49 1-5 10-19 0 20-49 500-999 20-49 100-199  
1-5 0 0 0 0 0 0 0 0 1-5 1-5 1-5 1-5 0 0 10-19 0 1-5  
50-99 50-99 1-5 20-49 1-5 0 10-19 5-9 50-99 20-49 20-49 1-5 10-19 0 50-99 300-499 10-19 50-99  
5-9 50-99 0 1-5 0 0 1-5 5-9 1-5 10-19 10-19 1-5 0 0 20-49 300-499 5-9 50-99  
0 300-499 1-5 5-9 10-19 0 1-5 1-5 20-49 10-19 20-49 5-9 1-5 0 10-19 50-99 1-5 10-19  
5-9 300-499 1-5 50-99 10-19 0 10-19 0 500-999 10-19 5-9 10-19 0 0 200-299 500-999 20-49 50-99  
1-5 100-199 1-5 50-99 20-49 0 20-49 1-5 100-199 20-49 20-49 5-9 10-19 0 200-299 500-999 1-5 20-49  
1K-3K 5K-10K 500-999 1K-3K 300-499 10-19 200-299 100-199 10K-25K 1-5 1K-3K 0 10-19 0 5K-10K 25K-50K 1K-3K 1K-3K  
Key
Performance metric

Information metric

Chart 1: Developer Services levels of service performance - % within target and activity levels water supply
Quarter 1 (Apr-Jun 2019-20)

This report
Industry Average
Volumes

Chart 2: Developer Services levels of service performance - % within target and activity levels water supply
Rolling year to date

This report
Industry Average
Volumes

Chart 3: Developer Services levels of service performance - % within target and activity levels water supply
Latest 4 quarters

Q2 2018-19
Q3 2018-19
Provisional - Q4 2018-19
This report
Industry Average
Volumes
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dŵr Cymru
Hafren Dfrdwy
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Mains diversions - written acknowledgements within target W16.1 PERF
Mains diversions- applications returned/refused/questioned W16.1a INFO
Mains diversions (without constraints) - quotations within target W17.1 PERF
Mains diversions (with constraints) - quotations within target W17.2 PERF
Mains diversion quotations - % where agreed extension W17.2a INFO
Mains diversions - construction/commissioning within target W18.1 PERF
Self-lay point of connection applications - written acknowledgements within target W19.1 PERF
Self-lay Point of Connection report < 500 plots etc - reports issued within target W20.1 PERF
Self-lay Point of Connection reports >500 plots etc - reports issued within target W21.1 PERF
Self-lay design approval and terms request application - written acknowledgements within target W22.1 PERF
Sel-lay design and terms request <500 plots etc - quotations within target W23.1 PERF
Self-lay design and terms request >500 plots etc - quotations within target W24.1 PERF
Self-lay signed agreement - acknowledgements within target W25.1 PERF
Self-lay water for pressure/bacteriological testing - provided within target W26.1 PERF
Self-lay permanent water supply - provided within target W27.1 PERF
Self-lay vesting certificates - issued within target W28.1 PERF
Self-lay Asset Payments - issued within target W29.1 PERF
Self-lay plot references and costing details - issued within target W30.1 PERF
Water Totals
40 120 3 8 85 1 43 6 108 20 15 26 9 0 164 137 18 29  
945 891 94 290 608 78 453 152 1,228 487 204 673 555 155 1,580 1,147 375 655  
945 891 94 290 608 78 453 152 1,228 487 204 673 555 155 1,580 1,147 375 655  
10,156 3,347 501 1,557 3,257 101 10,394 279 4,019 12,232 1,803 2,419 2,848 174 7,467 6,339 2,365 10,444  
2,641 3,523 254 692 2,126 97 3,483 455 3,485 2,301 829 2,104 2,142 157 6,220 1,016 1,019 2,365  
2,641 3,523 254 692 2,126 97 3,483 455 3,485 2,301 829 2,104 2,142 93 6,220 1,016 1,019 2,365  
193 162 4 30 60 6 108 21 116 91 14 20 29 10 207 83 49 79  
193 162 4 30 60 6 108 21 116 91 14 20 29 10 207 83 49 79  
58 129 3 25 40 4 109 12 158 70 43 20 29 18 149 71 38 153  
1 0 0 0 2 2 3 0 0 0 0 1 0 3 3 0 0 1  
59 129 3 25 42 6 112 12 158 70 43 21 29 21 152 71 38 154  
0 0 0 0 2 0 0 0 0 0 0 0 0 0 0 0 0 1  
74 116 4 24 33 0 119 17 143 31 55 110 38 0 51 121 14 89  
74 116 4 24 33 0 119 17 143 31 55 110 38 0 51 121 14 89  
37 40 2 3 24 7 11 1 77 30 21 11 15 1 53 208 18 15  
36 40 0 1 24 7 11 1 77 22 2 11 0 0 53 208 18 15  
18 21 2 0 10 4 9 2 40 32 11 9 3 1 38 39 11 13  
9 1 0 0 0 0 0 0 0 0 1 0 0 0 0 1 0 0  
27 22 2 0 10 4 9 2 40 32 12 9 3 1 38 40 11 13  
4 7 0 1 3 0 8 2 0 3 7 3 1 0 7 21 0 3  
27 3 0 0 3 0 4 0 44 4 5 1 9 0 0 270 1 8  
6 2 0 0 4 0 4 0 49 4 1 3 0 0 0 520 1 11  
0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 8 0 1  
0 0 0 0 1 1 2 1 13 7 12 3 2 0 39 102 12 29  
17 0 0 0 0 2 15 1 40 0 21 1 2 0 6 122 7 60  
0 0 0 0 0 0 0 0 0 0 0 2 1 0 0 3 0 1  
15 20 0 9 2 0 6 3 20 5 7 0 5 0 28 88 5 26  
3 13 0 1 0 0 0 4 0 1 12 2 0 0 17 101 4 21  
0 76 0 1 5 0 1 2 5 0 15 5 0 0 2 27 0 7  
2 101 0 32 4 0 2 0 239 0 0 2 0 0 89 218 7 18  
1 36 0 16 11 0 7 1 27 15 11 1 1 0 98 203 0 14  
1,067 1,347 0 570 149 0 233 176 4,053 0 1,374 0 6 0 4,111 6,931 557 1,452  
15,314 9,955 867 3,259 6,427 303 15,015 1,135 13,864 15,333 4,461 5,416 5,695 519 20,329 17,776 4,501 15,494
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dŵr Cymru
Hafren Dfrdwy
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Mains diversions - written acknowledgements within target W16.1 PERF
Mains diversions- applications returned/refused/questioned W16.1a INFO
Mains diversions (without constraints) - quotations within target W17.1 PERF
Mains diversions (with constraints) - quotations within target W17.2 PERF
Mains diversion quotations - % where agreed extension W17.2a INFO
Mains diversions - construction/commissioning within target W18.1 PERF
Self-lay point of connection applications - written acknowledgements within target W19.1 PERF
Self-lay Point of Connection report < 500 plots etc - reports issued within target W20.1 PERF
Self-lay Point of Connection reports >500 plots etc - reports issued within target W21.1 PERF
Self-lay design approval and terms request application - written acknowledgements within target W22.1 PERF
Sel-lay design and terms request <500 plots etc - quotations within target W23.1 PERF
Self-lay design and terms request >500 plots etc - quotations within target W24.1 PERF
Self-lay signed agreement - acknowledgements within target W25.1 PERF
Self-lay water for pressure/bacteriological testing - provided within target W26.1 PERF
Self-lay permanent water supply - provided within target W27.1 PERF
Self-lay vesting certificates - issued within target W28.1 PERF
Self-lay Asset Payments - issued within target W29.1 PERF
Self-lay plot references and costing details - issued within target W30.1 PERF
Water Totals
37 120 3 8 85 1 43 6 107 20 15 26 9 0 164 137 18 23  
937 891 94 290 608 78 390 130 1,227 487 195 670 555 154 1,558 1,135 367 652  
349 78 0 27 409 69 283 7 1,032 42 79 84 309 154 702 732 186 285  
10,136 3,347 501 1,553 3,255 101 10,103 248 4,017 12,211 1,683 2,418 2,841 169 7,456 6,313 2,241 10,408  
2,587 3,504 243 685 2,126 97 3,170 455 3,483 2,187 717 2,090 2,142 157 5,918 980 1,001 2,221  
878 1,858 95 121 382 17 326 109 792 771 90 434 599 93 4,458 437 223 799  
188 162 3 30 60 6 77 20 116 91 13 18 27 10 203 83 49 79  
149 56 2 23 38 6 73 10 110 9 8 14 28 10 1 60 41 71  
56 129 3 25 40 4 102 12 148 70 29 20 22 18 112 71 38 123  
1 0 0 0 2 2 3 0 0 0 0 1 0 3 3 0 0 1  
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0  
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1  
71 116 4 21 33 0 119 15 143 31 55 109 38 0 38 121 13 88  
27 88 0 17 9 0 23 6 36 21 55 8 21 0 19 25 2 7  
36 40 2 3 24 7 11 1 77 30 20 11 14 1 51 201 17 15  
24 9 0 1 8 6 4 0 72 4 0 3 0 0 12 54 11 9  
16 21 2 0 10 4 9 1 39 30 11 9 3 1 30 39 10 8  
0 1 0 0 0 0 0 0 0 0 1 0 0 0 0 1 0 0  
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0  
1 7 0 1 3 0 8 2 0 3 7 3 1 0 4 20 0 3  
25 3 0 0 3 0 4 0 44 4 4 1 7 0 0 268 1 8  
4 2 0 0 4 0 4 0 49 4 1 3 0 0 0 520 1 10  
0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 8 0 1  
0 0 0 0 1 1 2 1 13 7 12 3 2 0 36 102 12 28  
6 0 0 0 0 2 15 1 40 0 14 1 2 0 4 115 7 45  
0 0 0 0 0 0 0 0 0 0 0 2 0 0 0 3 0 1  
11 20 0 8 2 0 6 3 20 5 7 0 5 0 27 87 5 24  
0 13 0 1 0 0 0 4 0 1 12 0 0 0 17 94 4 18  
0 76 0 1 5 0 1 2 5 0 15 5 0 0 2 27 0 6  
2 101 0 30 4 0 1 0 239 0 0 2 0 0 74 214 7 14  
1 36 0 16 11 0 7 1 27 15 5 1 1 0 92 199 0 12  
1,067 1,347 0 570 149 0 233 176 4,053 0 1,081 0 6 0 4,111 6,931 557 1,452  
15,182 9,936 855 3,242 6,425 303 14,309 1,078 13,847 15,196 3,897 5,393 5,675 513 19,900 17,669 4,348 15,240
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dŵr Cymru
Hafren Dfrdwy
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Mains diversions - written acknowledgements within target W16.1 PERF
Mains diversions- applications returned/refused/questioned W16.1a INFO
Mains diversions (without constraints) - quotations within target W17.1 PERF
Mains diversions (with constraints) - quotations within target W17.2 PERF
Mains diversion quotations - % where agreed extension W17.2a INFO
Mains diversions - construction/commissioning within target W18.1 PERF
Self-lay point of connection applications - written acknowledgements within target W19.1 PERF
Self-lay Point of Connection report < 500 plots etc - reports issued within target W20.1 PERF
Self-lay Point of Connection reports >500 plots etc - reports issued within target W21.1 PERF
Self-lay design approval and terms request application - written acknowledgements within target W22.1 PERF
Sel-lay design and terms request <500 plots etc - quotations within target W23.1 PERF
Self-lay design and terms request >500 plots etc - quotations within target W24.1 PERF
Self-lay signed agreement - acknowledgements within target W25.1 PERF
Self-lay water for pressure/bacteriological testing - provided within target W26.1 PERF
Self-lay permanent water supply - provided within target W27.1 PERF
Self-lay vesting certificates - issued within target W28.1 PERF
Self-lay Asset Payments - issued within target W29.1 PERF
Self-lay plot references and costing details - issued within target W30.1 PERF
Water Totals
162 366 6 40 364 14 142 29 431 95 233 127 46 0 702 464 106 131  
3,548 4,271 372 1,167 2,404 289 1,872 471 4,492 2,079 891 2,652 1,806 509 6,519 5,837 1,233 2,462  
3,548 4,271 372 1,167 2,404 289 1,872 471 4,492 2,079 891 2,652 1,806 509 6,169 5,837 1,233 2,462  
32,229 12,178 1,928 3,829 11,102 481 32,203 2,655 15,788 54,034 11,371 9,519 10,805 898 37,089 23,245 7,006 27,838  
10,050 12,913 1,019 2,698 7,172 342 11,890 1,610 12,606 7,553 2,768 7,321 7,246 1,104 20,068 4,006 3,827 9,435  
10,050 12,913 1,019 2,698 7,172 300 11,890 1,610 12,606 7,553 2,768 7,321 7,246 1,040 20,068 4,006 3,827 9,435  
635 529 10 139 182 19 365 64 435 414 113 102 94 51 370 409 175 304  
635 529 10 139 182 19 365 64 435 414 113 102 94 52 370 409 175 304  
222 384 8 104 141 25 337 38 591 299 140 107 94 68 539 217 152 610  
9 16 0 0 3 4 8 1 1 0 2 1 0 3 5 8 4 4  
231 400 8 104 144 29 345 39 592 299 142 108 94 71 544 225 156 614  
65 4 0 0 3 0 0 1 0 0 0 0 0 0 0 0 4 3  
215 384 21 80 109 0 390 44 489 95 79 409 139 0 176 480 50 389  
215 384 21 80 109 7 390 44 489 95 79 409 139 0 176 480 50 389  
152 119 3 10 59 18 70 8 246 155 61 34 33 2 200 843 39 57  
151 119 1 5 59 18 61 7 246 93 24 34 0 0 200 843 39 57  
74 69 2 7 30 7 48 7 162 149 31 27 3 1 149 123 14 37  
16 1 0 0 1 0 0 0 0 11 2 0 1 0 0 2 0 0  
90 70 2 7 31 7 48 7 162 160 33 27 4 1 149 125 14 37  
20 43 0 6 15 0 19 9 5 24 13 17 1 0 25 117 3 11  
71 5 1 0 3 6 10 3 148 16 39 1 15 1 0 1,174 1 49  
14 3 0 0 7 5 9 0 111 18 31 3 1 1 0 1,796 1 52  
0 0 1 0 2 0 1 2 0 2 3 0 0 0 0 30 0 1  
1 6 2 1 2 1 8 4 82 25 55 5 5 0 125 502 43 129  
55 5 1 1 1 4 33 4 102 15 44 1 16 0 37 548 24 184  
1 0 0 0 0 0 0 0 0 2 2 2 1 0 0 12 0 1  
50 74 1 21 2 0 16 6 76 23 20 1 11 0 92 306 14 95  
9 69 0 1 0 0 4 6 3 10 15 2 0 0 29 328 9 76  
0 300 1 9 12 0 1 2 34 11 26 5 2 0 10 87 1 10  
6 326 1 74 15 0 17 0 722 15 5 14 0 0 213 741 34 54  
2 145 1 78 27 0 38 1 124 43 29 6 17 0 284 647 4 45  
2,351 6,866 629 1,912 437 15 233 179 13,336 2 2,405 0 11 0 7,449 26,165 1,905 2,721  
49,892 39,072 4,007 10,177 22,090 1,230 47,714 5,143 49,984 65,090 18,378 20,356 20,347 2,638 74,081 68,087 14,645 44,695
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dŵr Cymru
Hafren Dfrdwy
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Mains diversions - written acknowledgements within target W16.1 PERF
Mains diversions- applications returned/refused/questioned W16.1a INFO
Mains diversions (without constraints) - quotations within target W17.1 PERF
Mains diversions (with constraints) - quotations within target W17.2 PERF
Mains diversion quotations - % where agreed extension W17.2a INFO
Mains diversions - construction/commissioning within target W18.1 PERF
Self-lay point of connection applications - written acknowledgements within target W19.1 PERF
Self-lay Point of Connection report < 500 plots etc - reports issued within target W20.1 PERF
Self-lay Point of Connection reports >500 plots etc - reports issued within target W21.1 PERF
Self-lay design approval and terms request application - written acknowledgements within target W22.1 PERF
Sel-lay design and terms request <500 plots etc - quotations within target W23.1 PERF
Self-lay design and terms request >500 plots etc - quotations within target W24.1 PERF
Self-lay signed agreement - acknowledgements within target W25.1 PERF
Self-lay water for pressure/bacteriological testing - provided within target W26.1 PERF
Self-lay permanent water supply - provided within target W27.1 PERF
Self-lay vesting certificates - issued within target W28.1 PERF
Self-lay Asset Payments - issued within target W29.1 PERF
Self-lay plot references and costing details - issued within target W30.1 PERF
Water Totals
155 364 6 37 364 14 142 27 427 95 230 127 46 0 677 461 103 85  
3,524 4,270 371 1,167 2,403 289 1,800 444 4,488 2,074 875 2,649 1,806 398 6,495 5,735 1,211 2,371  
1,369 827 0 123 1,613 232 1,252 14 3,671 573 295 474 965 428 2,595 3,136 389 892  
30,943 12,178 1,922 3,817 11,093 481 31,874 2,579 15,783 53,959 11,000 9,509 10,750 862 37,077 23,119 6,700 24,762  
9,868 12,815 988 2,457 7,149 342 10,513 1,590 12,593 6,994 2,529 7,252 7,246 979 18,837 3,821 3,754 8,870  
3,532 4,567 258 557 1,269 67 1,642 230 3,552 3,057 690 1,560 1,781 915 14,709 1,795 967 1,511  
607 528 9 138 182 19 302 63 435 414 110 100 91 35 362 400 175 287  
458 206 8 94 127 14 247 29 402 65 43 52 91 48 16 257 109 282  
215 383 8 102 137 25 326 38 581 298 119 107 74 57 427 217 152 291  
7 16 0 0 3 4 8 1 1 0 2 1 0 3 5 8 4 2  
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0  
3 4 0 0 0 0 0 0 0 0 0 0 0 0 0 0 3 2  
162 384 17 61 109 0 389 25 489 94 79 404 137 0 151 477 46 342  
64 240 11 48 27 7 28 9 94 64 79 37 74 0 70 101 21 26  
146 119 3 9 59 18 67 8 246 155 55 34 32 2 192 819 30 53  
100 36 1 3 24 13 31 1 225 5 0 14 0 0 79 174 25 43  
60 69 2 7 30 7 47 6 158 147 27 27 3 1 119 123 11 21  
5 1 0 0 1 0 0 0 0 11 2 0 1 0 0 2 0 0  
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0  
4 43 0 6 15 0 19 9 3 24 13 16 1 0 20 112 3 8  
69 5 1 0 3 6 9 3 148 16 38 1 12 1 0 1,165 1 42  
9 3 0 0 6 5 9 0 111 18 31 3 0 1 0 1,794 1 42  
0 0 1 0 2 0 1 2 0 2 3 0 0 0 0 29 0 1  
1 6 2 1 2 1 8 4 82 25 55 5 5 0 121 489 43 116  
28 5 1 1 1 4 31 3 102 15 37 1 14 0 26 535 24 81  
1 0 0 0 0 0 0 0 0 2 2 2 0 0 0 12 0 1  
18 74 1 18 2 0 16 6 76 23 20 1 10 0 67 304 14 72  
4 69 0 1 0 0 4 6 3 10 15 0 0 0 27 299 8 36  
0 300 1 9 12 0 1 2 34 11 26 5 2 0 10 85 1 8  
4 320 1 68 15 0 15 0 722 15 5 14 0 0 173 735 34 24  
2 143 0 78 27 0 35 1 124 42 19 6 16 0 229 639 4 21  
2,351 6,866 629 1,912 437 15 233 179 13,336 2 2,112 0 11 0 7,449 26,085 1,905 2,675  
48,183 38,961 3,963 9,889 22,052 1,230 45,849 4,996 49,942 64,446 17,404 20,264 20,257 2,339 72,464 67,465 14,224 40,211
Key:
Upper quartile performance
Inter-quartile performance
Lower quartile performance
Information metric
Metric Ref Type
Anglian
Dŵr Cymru
Hafren Dfrdwy
Northumbrian
Severn Trent
South West
Southern
Thames
United Utilities
Wessex
Yorkshire
 
Upper Quartile1
Lower Quartile2
Median
Average
Pre-development enquiry – reports issued within target S1.1 PERF
Sewer requisition - written acknowledgement of applications within target S2.1 PERF
Sewer requisition - applications refused/returned/questioned S2.1a INFO
Sewer requisition design – offers issued within target S3.1 PERF
Sewer requisition – constructed and commissioned within agreed extension S4.1 PERF
Sewer requisition – constructed and commissioned - extensions agreed S4.1a INFO
Technical vetting of adoptions & diversions– acknowledgements within target S5.1 PERF
Technical vetting of adoptions & diversions – applications refused/returned/questioned S5.1a INFO
Technical vetting of adoptions & diversions – approval or rejection letters within target S6.1 PERF
Technical vetting of adoptions & diversions – extensions agreed S6.1a INFO
Adoption legal agreement – draft agreements issued within target S7.1 PERF
s106 sewer connection - approval letters issued within target S8.1 PERF
s106 sewer connection - rejection letters issued within target S9.1 PERF
Sewerage Average
100.00% 100.00% 100.00% 97.01% 99.67% 100.00% 100.00% 100.00% 100.00% 99.44% 99.32%   100.00% 99.44% 100.00% 99.59%  
100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 66.67% 100.00% 100.00% 100.00% 100.00%   100.00% 100.00% 100.00% 96.97%  
0.00% 8.33% 100.00% 0.00% 100.00% 50.00% 33.33% 0.00% 100.00% 0.00% 0.00%   100.00% 0.00% 8.33% 35.61%  
- 100.00% - - 100.00% 100.00% - 100.00% 100.00% 100.00% 50.00%   100.00% 100.00% 100.00% 92.86%  
100.00% - - - - 50.00% 100.00% 100.00% - 0.00% -   100.00% 50.00% 100.00% 70.00%  
50.00% - - - - 0.00% 50.00% 0.00% - 0.00% -   50.00% 0.00% 0.00% 20.00%  
100.00% 100.00% - 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 98.97% 98.21%   100.00% 100.00% 100.00% 99.72%  
1.78% 0.88% - 59.18% 79.31% 87.88% 46.00% 73.28% 21.05% 79.38% 42.86%   79.31% 21.05% 52.59% 49.16%  
100.00% 100.00% - 97.87% 100.00% 96.15% 100.00% 100.00% 100.00% 100.00% 100.00%   100.00% 100.00% 100.00% 99.40%  
0.00% 0.00% - 0.00% 0.00% 0.00% 0.00% 35.16% 0.00% 0.00% 0.00%   0.00% 0.00% 0.00% 3.52%  
100.00% 100.00% - 100.00% 99.07% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00%   100.00% 100.00% 100.00% 99.91%  
99.67% 100.00% 100.00% 100.00% 99.84% 99.38% 100.00% 100.00% 100.00% 100.00% 99.16%   100.00% 99.67% 100.00% 99.82%  
100.00% 100.00% - 100.00% - 100.00% 100.00% - 100.00% 100.00% 99.49%   100.00% 100.00% 100.00% 99.94%  
99.86% 100.00% 100.00% 99.12% 99.78% 99.09% 99.87% 100.00% 100.00% 99.42% 99.08%   100.00% 99.12% 99.86% 99.66%
Key
Upper quartile performance

Inter-quartile performance

Lower quartile performance

Information metric
Key:
Upper quartile performance
Inter-quartile performance
Lower quartile performance
Information metric
Metric Ref Type
Anglian
Dŵr Cymru
Hafren Dfrdwy
Northumbrian
Severn Trent
South West
Southern
Thames
United Utilities
Wessex
Yorkshire
 
Upper Quartile1
Lower Quartile2
Median
Average
Pre-development enquiry – reports issued within target S1.1 PERF
Sewer requisition - written acknowledgement of applications within target S2.1 PERF
Sewer requisition - applications refused/returned/questioned S2.1a INFO
Sewer requisition design – offers issued within target S3.1 PERF
Sewer requisition – constructed and commissioned within agreed extension S4.1 PERF
Sewer requisition – constructed and commissioned - extensions agreed S4.1a INFO
Technical vetting of adoptions & diversions– acknowledgements within target S5.1 PERF
Technical vetting of adoptions & diversions – applications refused/returned/questioned S5.1a INFO
Technical vetting of adoptions & diversions – approval or rejection letters within target S6.1 PERF
Technical vetting of adoptions & diversions – extensions agreed S6.1a INFO
Adoption legal agreement – draft agreements issued within target S7.1 PERF
s106 sewer connection - approval letters issued within target S8.1 PERF
s106 sewer connection - rejection letters issued within target S9.1 PERF
Sewerage Average
98.80% 100.00% 100.00% 99.10% 99.92% 100.00% 100.00% 100.00% 100.00% 98.51% 98.91%   100.00% 98.91% 100.00% 99.57%  
100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 92.31% 100.00% 100.00% 100.00% 100.00%   100.00% 100.00% 100.00% 99.30%  
25.00% 12.50% 100.00% 0.00% 86.36% 32.00% 30.77% 0.00% 66.67% 0.00% 0.00%   66.67% 0.00% 25.00% 32.12%  
100.00% 100.00% - - 100.00% 94.74% 100.00% 100.00% 100.00% 100.00% 66.67%   100.00% 100.00% 100.00% 95.71%  
100.00% - - - - 70.83% 90.00% 94.12% 100.00% 0.00% -   100.00% 70.83% 92.06% 75.83%  
50.00% - - - - 8.70% 70.00% 52.94% 50.00% 0.00% -   52.94% 8.70% 50.00% 38.61%  
99.82% 100.00% - 99.31% 100.00% 100.00% 100.00% 100.00% 99.67% 96.83% 99.17%   100.00% 99.31% 99.91% 99.48%  
8.17% 1.80% - 56.55% 82.10% 92.93% 50.52% 67.55% 15.31% 86.77% 22.70%   82.10% 15.31% 53.54% 48.44%  
100.00% 99.87% - 98.79% 100.00% 98.20% 100.00% 100.00% 100.00% 96.95% 99.82%   100.00% 98.79% 99.93% 99.36%  
0.00% 0.00% - 0.00% 0.00% 0.00% 0.00% 33.92% 0.00% 0.51% 5.26%   0.51% 0.00% 0.00% 3.97%  
100.00% 100.00% - 100.00% 99.72% 100.00% 95.65% 100.00% 100.00% 100.00% 100.00%   100.00% 100.00% 100.00% 99.54%  
99.79% 100.00% 100.00% 99.59% 99.96% 99.75% 100.00% 99.96% 100.00% 98.86% 99.40%   100.00% 99.59% 99.96% 99.75%  
99.87% 100.00% - 100.00% - 100.00% 100.00% 100.00% 100.00% 100.00% 99.48%   100.00% 100.00% 100.00% 99.93%  
99.68% 99.97% 100.00% 99.39% 99.94% 99.13% 99.84% 99.97% 99.97% 98.13% 99.35%   99.97% 99.35% 99.84% 99.58%
Key
Upper quartile performance

Inter-quartile performance

Lower quartile performance

Information metric
Performance metric
Information metric
Metric Ref Type
Anglian
Dŵr Cymru
Hafren Dfrdwy
Northumbrian
Severn Trent
South West
Southern
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target S1.1 PERF
Sewer requisition - written acknowledgement of applications within target S2.1 PERF
Sewer requisition - applications refused/returned/questioned S2.1a INFO
Sewer requisition design – offers issued within target S3.1 PERF
Sewer requisition – constructed and commissioned within agreed extension S4.1 PERF
Sewer requisition – constructed and commissioned - extensions agreed S4.1a INFO
Technical vetting of adoptions & diversions– acknowledgements within target S5.1 PERF
Technical vetting of adoptions & diversions – applications refused/returned/questioned S5.1a INFO
Technical vetting of adoptions & diversions – approval or rejection letters within target S6.1 PERF
Technical vetting of adoptions & diversions – extensions agreed S6.1a INFO
Adoption legal agreement – draft agreements issued within target S7.1 PERF
s106 sewer connection - approval letters issued within target S8.1 PERF
s106 sewer connection - rejection letters issued within target S9.1 PERF
200-299 50-99 1-5 50-99 300-499 20-49 50-99 300-499 300-499 100-199 100-199  
1-5 10-19 1-5 1-5 5-9 1-5 1-5 5-9 1-5 1-5 1-5  
1-5 10-19 1-5 1-5 5-9 1-5 1-5 5-9 1-5 1-5 1-5  
0 1-5 0 0 1-5 5-9 0 5-9 1-5 1-5 1-5  
1-5 0 0 0 0 1-5 1-5 5-9 0 1-5 0  
1-5 0 0 0 0 1-5 1-5 5-9 0 1-5 0  
100-199 200-299 0 20-49 100-199 20-49 50-99 100-199 50-99 50-99 100-199  
100-199 200-299 0 20-49 100-199