Developer services

Developer Services Levels of Service Report: Quarter 1 (Apr-Jun 2019-20)
Published: 23 July 2019

Filter Data
Key:
Upper quartile performance
Inter-quartile performance
Lower quartile performance
Information metric
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dŵr Cymru
Hafren Dfrdwy
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
 
Upper Quartile1
Lower Quartile2
Median
Average
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Mains diversions - written acknowledgements within target W16.1 PERF
Mains diversions- applications returned/refused/questioned W16.1a INFO
Mains diversions (without constraints) - quotations within target W17.1 PERF
Mains diversions (with constraints) - quotations within target W17.2 PERF
Mains diversion quotations - % where agreed extension W17.2a INFO
Mains diversions - construction/commissioning within target W18.1 PERF
Self-lay point of connection applications - written acknowledgements within target W19.1 PERF
Self-lay Point of Connection report < 500 plots etc - reports issued within target W20.1 PERF
Self-lay Point of Connection reports >500 plots etc - reports issued within target W21.1 PERF
Self-lay design approval and terms request application - written acknowledgements within target W22.1 PERF
Sel-lay design and terms request <500 plots etc - quotations within target W23.1 PERF
Self-lay design and terms request >500 plots etc - quotations within target W24.1 PERF
Self-lay signed agreement - acknowledgements within target W25.1 PERF
Self-lay water for pressure/bacteriological testing - provided within target W26.1 PERF
Self-lay permanent water supply - provided within target W27.1 PERF
Self-lay vesting certificates - issued within target W28.1 PERF
Self-lay Asset Payments - issued within target W29.1 PERF
Self-lay plot references and costing details - issued within target W30.1 PERF
Water Average
92.50% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 99.07% 100.00% 100.00% 100.00% 100.00% - 100.00% 100.00% 100.00% 79.31%   100.00% 100.00% 100.00% 98.29%  
99.15% 100.00% 100.00% 100.00% 100.00% 100.00% 86.09% 85.53% 99.92% 100.00% 95.59% 99.55% 100.00% 99.35% 98.61% 98.95% 97.87% 99.54%   100.00% 98.61% 99.55% 97.79%  
36.93% 8.75% 0.00% 9.31% 67.27% 88.46% 62.47% 4.61% 84.04% 8.62% 38.73% 12.48% 55.68% 99.35% 44.43% 63.82% 49.60% 43.51%   63.82% 9.31% 43.97% 43.23%  
99.80% 100.00% 100.00% 99.74% 99.94% 100.00% 97.20% 88.89% 99.95% 99.83% 93.34% 99.96% 99.75% 97.13% 99.85% 99.59% 94.76% 99.66%   99.95% 97.20% 99.78% 98.30%  
97.96% 99.46% 95.67% 98.99% 100.00% 100.00% 91.01% 100.00% 99.94% 95.05% 86.49% 99.33% 100.00% 100.00% 95.14% 96.46% 98.23% 93.91%   100.00% 95.14% 98.61% 97.09%  
33.24% 52.74% 37.40% 17.49% 17.97% 17.53% 9.36% 23.96% 22.73% 33.51% 10.86% 20.63% 27.96% 100.00% 71.67% 43.01% 21.88% 33.78%   37.40% 17.97% 25.96% 33.10%  
97.41% 100.00% 75.00% 100.00% 100.00% 100.00% 71.30% 95.24% 100.00% 100.00% 92.86% 90.00% 93.10% 100.00% 98.07% 100.00% 100.00% 100.00%   100.00% 93.10% 100.00% 95.17%  
77.20% 34.57% 50.00% 76.67% 63.33% 100.00% 67.59% 47.62% 94.83% 9.89% 57.14% 70.00% 96.55% 100.00% 0.48% 72.29% 83.67% 89.87%   89.87% 50.00% 71.14% 66.21%  
96.55% 100.00% 100.00% 100.00% 100.00% 100.00% 93.58% 100.00% 93.67% 100.00% 67.44% 100.00% 75.86% 100.00% 75.17% 100.00% 100.00% 80.39%   100.00% 93.58% 100.00% 93.48%  
100.00% - - - 100.00% 100.00% 100.00% - - - - 100.00% - 100.00% 100.00% - - 100.00%   100.00% 100.00% 100.00% 100.00%  
1.69% 0.00% 0.00% 0.00% 4.76% 33.33% 2.68% 0.00% 0.00% 0.00% 0.00% 4.76% 0.00% 14.29% 1.97% 0.00% 0.00% 0.65%   2.68% 0.00% 0.00% 3.56%  
- - - - 0.00% - - - - - - - - - - - - 100.00%   100.00% 0.00% 50.00% 50.00%  
95.95% 100.00% 100.00% 87.50% 100.00% - 100.00% 88.24% 100.00% 100.00% 100.00% 99.09% 100.00% - 74.51% 100.00% 92.86% 98.88%   100.00% 94.40% 100.00% 96.06%  
36.49% 75.86% 0.00% 70.83% 27.27% - 19.33% 35.29% 25.17% 67.74% 100.00% 7.27% 55.26% - 37.25% 20.66% 14.29% 7.87%   61.50% 16.81% 31.28% 37.54%  
97.30% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 95.24% 100.00% 93.33% 100.00% 96.23% 96.63% 94.44% 100.00%   100.00% 96.63% 100.00% 98.51%  
66.67% 22.50% - 100.00% 33.33% 85.71% 36.36% 0.00% 93.51% 18.18% 0.00% 27.27% - - 22.64% 25.96% 61.11% 60.00%   66.67% 22.50% 33.33% 43.55%  
88.89% 100.00% 100.00% - 100.00% 100.00% 100.00% 50.00% 97.50% 93.75% 100.00% 100.00% 100.00% 100.00% 78.95% 100.00% 90.91% 61.54%   100.00% 90.91% 100.00% 91.85%  
0.00% 100.00% - - - - - - - - 100.00% - - - - 100.00% - -   100.00% 50.00% 100.00% 75.00%  
33.33% 4.55% 0.00% - 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 8.33% 0.00% 0.00% 0.00% 0.00% 2.50% 0.00% 0.00%   0.00% 0.00% 0.00% 2.87%  
25.00% 100.00% - 100.00% 100.00% - 100.00% 100.00% - 100.00% 100.00% 100.00% 100.00% - 57.14% 95.24% - 100.00%   100.00% 100.00% 100.00% 90.57%  
92.59% 100.00% - - 100.00% - 100.00% - 100.00% 100.00% 80.00% 100.00% 77.78% - - 99.26% 100.00% 100.00%   100.00% 95.93% 100.00% 95.80%  
66.67% 100.00% - - 100.00% - 100.00% - 100.00% 100.00% 100.00% 100.00% - - - 100.00% 100.00% 90.91%   100.00% 100.00% 100.00% 96.14%  
- - - - - - 100.00% - - - - - - - - 100.00% - 100.00%   100.00% 100.00% 100.00% 100.00%  
- - - - 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% - 92.31% 100.00% 100.00% 96.55%   100.00% 100.00% 100.00% 99.14%  
35.29% - - - - 100.00% 100.00% 100.00% 100.00% - 66.67% 100.00% 100.00% - 66.67% 94.26% 100.00% 75.00%   100.00% 70.83% 100.00% 86.49%  
- - - - - - - - - - - 100.00% 0.00% - - 100.00% - 100.00%   100.00% 50.00% 100.00% 75.00%  
73.33% 100.00% - 88.89% 100.00% - 100.00% 100.00% 100.00% 100.00% 100.00% - 100.00% - 96.43% 98.86% 100.00% 92.31%   100.00% 96.43% 100.00% 96.42%  
0.00% 100.00% - 100.00% - - - 100.00% - 100.00% 100.00% 0.00% - - 100.00% 93.07% 100.00% 85.71%   100.00% 85.71% 100.00% 79.89%  
- 100.00% - 100.00% 100.00% - 100.00% 100.00% 100.00% - 100.00% 100.00% - - 100.00% 100.00% - 85.71%   100.00% 100.00% 100.00% 98.70%  
100.00% 100.00% - 93.75% 100.00% - 50.00% - 100.00% - - 100.00% - - 83.15% 98.17% 100.00% 77.78%   100.00% 83.15% 100.00% 91.17%  
100.00% 100.00% - 100.00% 100.00% - 100.00% 100.00% 100.00% 100.00% 45.45% 100.00% 100.00% - 93.88% 98.03% - 85.71%   100.00% 98.03% 100.00% 94.51%  
100.00% 100.00% - 100.00% 100.00% - 100.00% 100.00% 100.00% - 78.68% - 100.00% - 100.00% 100.00% 100.00% 100.00%   100.00% 100.00% 100.00% 98.36%  
99.14% 99.81% 98.62% 99.48% 99.97% 100.00% 95.30% 94.98% 99.88% 99.11% 87.36% 99.58% 99.65% 98.84% 97.89% 99.40% 96.60% 98.36%   99.65% 97.89% 99.12% 98.00%
Key
Upper quartile performance

Inter-quartile performance

Lower quartile performance

Information metric
Key:
Upper quartile performance
Inter-quartile performance
Lower quartile performance
Information metric
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dŵr Cymru
Hafren Dfrdwy
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
 
Upper Quartile1
Lower Quartile2
Median
Average
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Mains diversions - written acknowledgements within target W16.1 PERF
Mains diversions- applications returned/refused/questioned W16.1a INFO
Mains diversions (without constraints) - quotations within target W17.1 PERF
Mains diversions (with constraints) - quotations within target W17.2 PERF
Mains diversion quotations - % where agreed extension W17.2a INFO
Mains diversions - construction/commissioning within target W18.1 PERF
Self-lay point of connection applications - written acknowledgements within target W19.1 PERF
Self-lay Point of Connection report < 500 plots etc - reports issued within target W20.1 PERF
Self-lay Point of Connection reports >500 plots etc - reports issued within target W21.1 PERF
Self-lay design approval and terms request application - written acknowledgements within target W22.1 PERF
Sel-lay design and terms request <500 plots etc - quotations within target W23.1 PERF
Self-lay design and terms request >500 plots etc - quotations within target W24.1 PERF
Self-lay signed agreement - acknowledgements within target W25.1 PERF
Self-lay water for pressure/bacteriological testing - provided within target W26.1 PERF
Self-lay permanent water supply - provided within target W27.1 PERF
Self-lay vesting certificates - issued within target W28.1 PERF
Self-lay Asset Payments - issued within target W29.1 PERF
Self-lay plot references and costing details - issued within target W30.1 PERF
Water Average
95.48% 99.49% 100.00% 93.88% 99.75% 100.00% 100.00% 93.55% 99.14% 100.00% 98.92% 100.00% 100.00% 100.00% 95.64% 99.41% 97.30% 64.38%   100.00% 95.64% 99.45% 96.50%  
99.39% 99.98% 99.76% 100.00% 99.96% 100.00% 96.52% 94.81% 99.92% 99.78% 96.88% 99.90% 100.00% 78.61% 99.65% 97.99% 98.32% 96.25%   99.96% 96.88% 99.70% 97.65%  
38.16% 21.04% 0.00% 10.14% 66.08% 81.25% 65.44% 2.88% 81.61% 25.71% 32.10% 17.36% 52.90% 84.10% 41.81% 53.17% 28.71% 38.54%   65.44% 21.04% 38.35% 41.17%  
92.50% 100.00% 99.73% 99.72% 99.92% 100.00% 99.07% 97.00% 99.97% 99.87% 97.08% 99.88% 99.57% 93.41% 99.97% 99.32% 96.10% 89.35%   99.92% 97.00% 99.64% 97.91%  
97.43% 99.29% 97.08% 90.60% 99.69% 100.00% 87.34% 98.77% 99.74% 92.62% 91.46% 99.05% 100.00% 88.97% 93.81% 94.90% 98.03% 94.03%   99.29% 92.62% 97.25% 95.71%  
35.08% 34.33% 24.89% 20.79% 17.95% 29.34% 13.39% 14.50% 29.97% 40.54% 26.65% 20.47% 23.84% 88.31% 73.48% 44.39% 24.89% 15.52%   35.08% 20.47% 25.77% 32.13%  
95.81% 99.82% 90.91% 98.68% 100.00% 100.00% 83.97% 98.59% 100.00% 100.00% 96.43% 98.18% 96.88% 71.93% 97.67% 97.84% 99.49% 94.21%   99.82% 95.81% 98.01% 95.58%  
72.11% 39.93% 81.82% 66.45% 69.70% 76.19% 66.67% 43.66% 92.75% 17.65% 37.14% 51.82% 96.88% 92.31% 5.18% 61.85% 60.00% 92.99%   81.82% 43.66% 66.56% 62.50%  
97.11% 99.76% 100.00% 98.25% 97.47% 100.00% 96.80% 100.00% 97.95% 99.71% 86.34% 100.00% 79.17% 84.93% 79.40% 100.00% 100.00% 46.53%   100.00% 86.34% 98.10% 92.41%  
81.82% 100.00% - - 100.00% 100.00% 100.00% 100.00% 100.00% - 100.00% 100.00% - 100.00% 100.00% 100.00% 100.00% 50.00%   100.00% 100.00% 100.00% 95.13%  
4.35% 3.64% 0.00% 0.00% 1.86% 13.79% 2.34% 2.33% 0.16% 0.00% 1.23% 0.84% 0.00% 3.95% 0.83% 3.63% 2.23% 0.63%   3.63% 0.16% 1.55% 2.32%  
4.62% 100.00% - - 0.00% - - 0.00% - - - - - - - - 75.00% 66.67%   75.00% 0.00% 35.64% 41.05%  
73.71% 100.00% 83.33% 76.19% 100.00% - 99.76% 54.00% 100.00% 99.07% 100.00% 98.67% 97.16% - 85.87% 99.44% 92.59% 85.92%   99.88% 84.60% 97.92% 90.36%  
31.90% 61.24% 54.17% 59.52% 23.68% 100.00% 6.60% 18.00% 19.62% 66.36% 100.00% 8.63% 52.48% - 40.22% 20.37% 42.59% 6.44%   59.52% 19.62% 40.22% 41.87%  
95.86% 100.00% 100.00% 90.91% 100.00% 100.00% 96.39% 100.00% 100.00% 100.00% 90.32% 100.00% 97.44% 100.00% 96.33% 97.02% 75.00% 93.75%   100.00% 95.86% 98.72% 96.28%  
66.67% 34.13% 100.00% 50.00% 43.08% 72.22% 56.52% 14.29% 90.98% 9.32% 0.00% 43.90% - - 39.91% 20.53% 65.00% 76.56%   69.44% 27.33% 46.95% 48.94%  
82.28% 100.00% 100.00% 100.00% 100.00% 100.00% 98.08% 85.71% 96.59% 98.80% 87.10% 100.00% 100.00% 100.00% 79.64% 100.00% 76.47% 56.76%   100.00% 85.71% 99.40% 92.30%  
31.25% 100.00% - - 100.00% - - - - 100.00% 100.00% - 100.00% - - 100.00% - -   100.00% 100.00% 100.00% 90.18%  
16.84% 1.35% 0.00% 0.00% 2.94% 0.00% 0.00% 0.00% 0.00% 6.18% 8.82% 0.00% 25.00% 0.00% 0.00% 1.52% 0.00% 0.00%   2.94% 0.00% 0.00% 3.48%  
22.73% 100.00% - 100.00% 100.00% - 100.00% 100.00% 81.82% 100.00% 100.00% 94.12% 100.00% - 81.48% 96.30% 100.00% 75.00%   100.00% 81.82% 100.00% 90.10%  
97.50% 100.00% 100.00% - 100.00% 100.00% 90.00% 100.00% 99.36% 100.00% 97.44% 100.00% 80.00% 100.00% - 99.28% 100.00% 87.93%   100.00% 97.47% 100.00% 96.97%  
68.75% 100.00% - - 85.71% 100.00% 100.00% - 100.00% 100.00% 100.00% 100.00% 0.00% 100.00% - 99.90% 100.00% 83.05%   100.00% 85.71% 100.00% 88.39%  
- - 100.00% - 100.00% - 100.00% 100.00% 100.00% 100.00% 100.00% - - - - 96.67% - 100.00%   100.00% 100.00% 100.00% 99.63%  
100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% - 97.08% 97.28% 100.00% 88.97%   100.00% 100.00% 100.00% 99.02%  
53.23% 100.00% 100.00% 100.00% 100.00% 100.00% 94.12% 75.00% 100.00% 100.00% 84.44% 100.00% 87.50% - 71.79% 97.89% 100.00% 43.37%   100.00% 84.44% 100.00% 88.67%  
100.00% - - - - - - - 100.00% 100.00% 100.00% 100.00% 0.00% - - 100.00% - 100.00%   100.00% 100.00% 100.00% 87.50%  
35.19% 100.00% 100.00% 88.00% 100.00% - 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 90.91% - 66.67% 99.39% 100.00% 75.51%   100.00% 89.45% 100.00% 90.98%  
40.00% 100.00% - 100.00% 100.00% - 100.00% 100.00% 100.00% 100.00% 100.00% 0.00% - - 94.12% 91.60% 88.89% 49.37%   100.00% 88.89% 100.00% 83.14%  
- 100.00% 100.00% 100.00% 92.86% - 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% - 100.00% 97.87% 100.00% 80.00%   100.00% 100.00% 100.00% 98.05%  
57.14% 98.27% 100.00% 91.14% 100.00% - 93.75% - 100.00% 100.00% 100.00% 94.44% - - 79.64% 99.25% 97.14% 48.28%   100.00% 91.14% 97.70% 89.93%  
80.00% 98.72% 0.00% 100.00% 100.00% - 92.11% 100.00% 100.00% 97.67% 65.52% 100.00% 94.12% - 80.63% 98.86% 100.00% 46.67%   100.00% 80.32% 98.20% 84.64%  
100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 87.82% - 100.00% - 100.00% 99.37% 100.00% 98.43%   100.00% 100.00% 100.00% 99.10%  
94.18% 99.75% 98.99% 97.10% 99.83% 100.00% 95.89% 97.07% 99.87% 99.02% 95.03% 99.54% 99.60% 88.18% 97.80% 98.86% 97.29% 90.25%   99.60% 95.89% 98.33% 97.12%
Key
Upper quartile performance

Inter-quartile performance

Lower quartile performance

Information metric
Performance metric
Information metric
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dŵr Cymru
Hafren Dfrdwy
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Mains diversions - written acknowledgements within target W16.1 PERF
Mains diversions- applications returned/refused/questioned W16.1a INFO
Mains diversions (without constraints) - quotations within target W17.1 PERF
Mains diversions (with constraints) - quotations within target W17.2 PERF
Mains diversion quotations - % where agreed extension W17.2a INFO
Mains diversions - construction/commissioning within target W18.1 PERF
Self-lay point of connection applications - written acknowledgements within target W19.1 PERF
Self-lay Point of Connection report < 500 plots etc - reports issued within target W20.1 PERF
Self-lay Point of Connection reports >500 plots etc - reports issued within target W21.1 PERF
Self-lay design approval and terms request application - written acknowledgements within target W22.1 PERF
Sel-lay design and terms request <500 plots etc - quotations within target W23.1 PERF
Self-lay design and terms request >500 plots etc - quotations within target W24.1 PERF
Self-lay signed agreement - acknowledgements within target W25.1 PERF
Self-lay water for pressure/bacteriological testing - provided within target W26.1 PERF
Self-lay permanent water supply - provided within target W27.1 PERF
Self-lay vesting certificates - issued within target W28.1 PERF
Self-lay Asset Payments - issued within target W29.1 PERF
Self-lay plot references and costing details - issued within target W30.1 PERF
20-49 100-199 1-5 5-9 50-99 1-5 20-49 5-9 100-199 20-49 10-19 20-49 5-9 0 100-199 100-199 10-19 20-49  
500-999 500-999 50-99 200-299 500-999 50-99 300-499 100-199 1K-3K 300-499 200-299 500-999 500-999 100-199 1K-3K 1K-3K 300-499 500-999  
500-999 500-999 50-99 200-299 500-999 50-99 300-499 100-199 1K-3K 300-499 200-299 500-999 500-999 100-199 1K-3K 1K-3K 300-499 500-999  
10K-25K 3K-5K 500-999 1K-3K 3K-5K 100-199 10K-25K 200-299 3K-5K 10K-25K 1K-3K 1K-3K 1K-3K 100-199 5K-10K 5K-10K 1K-3K 10K-25K  
1K-3K 3K-5K 200-299 500-999 1K-3K 50-99 3K-5K 300-499 3K-5K 1K-3K 500-999 1K-3K 1K-3K 100-199 5K-10K 1K-3K 1K-3K 1K-3K  
1K-3K 3K-5K 200-299 500-999 1K-3K 50-99 3K-5K 300-499 3K-5K 1K-3K 500-999 1K-3K 1K-3K 50-99 5K-10K 1K-3K 1K-3K 1K-3K  
100-199 100-199 1-5 20-49 50-99 5-9 100-199 20-49 100-199 50-99 10-19 20-49 20-49 10-19 200-299 50-99 20-49 50-99  
100-199 100-199 1-5 20-49 50-99 5-9 100-199 20-49 100-199 50-99 10-19 20-49 20-49 10-19 200-299 50-99 20-49 50-99  
50-99 100-199 1-5 20-49 20-49 1-5 100-199 10-19 100-199 50-99 20-49 20-49 20-49 10-19 100-199 50-99 20-49 100-199  
1-5 0 0 0 1-5 1-5 1-5 0 0 0 0 1-5 0 1-5 1-5 0 0 1-5  
50-99 100-199 1-5 20-49 20-49 5-9 100-199 10-19 100-199 50-99 20-49 20-49 20-49 20-49 100-199 50-99 20-49 100-199  
0 0 0 0 1-5 0 0 0 0 0 0 0 0 0 0 0 0 1-5  
50-99 100-199 1-5 20-49 20-49 0 100-199 10-19 100-199 20-49 50-99 100-199 20-49 0 50-99 100-199 10-19 50-99  
50-99 100-199 1-5 20-49 20-49 0 100-199 10-19 100-199 20-49 50-99 100-199 20-49 0 50-99 100-199 10-19 50-99  
20-49 20-49 1-5 1-5 20-49 5-9 10-19 1-5 50-99 20-49 20-49 10-19 10-19 1-5 50-99 200-299 10-19 10-19  
20-49 20-49 0 1-5 20-49 5-9 10-19 1-5 50-99 20-49 1-5 10-19 0 0 50-99 200-299 10-19 10-19  
10-19 20-49 1-5 0 10-19 1-5 5-9 1-5 20-49 20-49 10-19 5-9 1-5 1-5 20-49 20-49 10-19 10-19  
5-9 1-5 0 0 0 0 0 0 0 0 1-5 0 0 0 0 1-5 0 0  
20-49 20-49 1-5 0 10-19 1-5 5-9 1-5 20-49 20-49 10-19 5-9 1-5 1-5 20-49 20-49 10-19 10-19  
1-5 5-9 0 1-5 1-5 0 5-9 1-5 0 1-5 5-9 1-5 1-5 0 5-9 20-49 0 1-5  
20-49 1-5 0 0 1-5 0 1-5 0 20-49 1-5 5-9 1-5 5-9 0 0 200-299 1-5 5-9  
5-9 1-5 0 0 1-5 0 1-5 0 20-49 1-5 1-5 1-5 0 0 0 500-999 1-5 10-19  
0 0 0 0 0 0 1-5 0 0 0 0 0 0 0 0 5-9 0 1-5  
0 0 0 0 1-5 1-5 1-5 1-5 10-19 5-9 10-19 1-5 1-5 0 20-49 100-199 10-19 20-49  
10-19 0 0 0 0 1-5 10-19 1-5 20-49 0 20-49 1-5 1-5 0 5-9 100-199 5-9 50-99  
0 0 0 0 0 0 0 0 0 0 0 1-5 1-5 0 0 1-5 0 1-5  
10-19 20-49 0 5-9 1-5 0 5-9 1-5 20-49 5-9 5-9 0 5-9 0 20-49 50-99 5-9 20-49  
1-5 10-19 0 1-5 0 0 0 1-5 0 1-5 10-19 1-5 0 0 10-19 100-199 1-5 20-49  
0 50-99 0 1-5 5-9 0 1-5 1-5 5-9 0 10-19 5-9 0 0 1-5 20-49 0 5-9  
1-5 100-199 0 20-49 1-5 0 1-5 0 200-299 0 0 1-5 0 0 50-99 200-299 5-9 10-19  
1-5 20-49 0 10-19 10-19 0 5-9 1-5 20-49 10-19 10-19 1-5 1-5 0 50-99 200-299 0 10-19  
1K-3K 1K-3K 0 500-999 100-199 0 200-299 100-199 3K-5K 0 1K-3K 0 5-9 0 3K-5K 5K-10K 500-999 1K-3K  
Key
Performance metric

Information metric
Performance metric
Information metric
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dŵr Cymru
Hafren Dfrdwy
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Mains diversions - written acknowledgements within target W16.1 PERF
Mains diversions- applications returned/refused/questioned W16.1a INFO
Mains diversions (without constraints) - quotations within target W17.1 PERF
Mains diversions (with constraints) - quotations within target W17.2 PERF
Mains diversion quotations - % where agreed extension W17.2a INFO
Mains diversions - construction/commissioning within target W18.1 PERF
Self-lay point of connection applications - written acknowledgements within target W19.1 PERF
Self-lay Point of Connection report < 500 plots etc - reports issued within target W20.1 PERF
Self-lay Point of Connection reports >500 plots etc - reports issued within target W21.1 PERF
Self-lay design approval and terms request application - written acknowledgements within target W22.1 PERF
Sel-lay design and terms request <500 plots etc - quotations within target W23.1 PERF
Self-lay design and terms request >500 plots etc - quotations within target W24.1 PERF
Self-lay signed agreement - acknowledgements within target W25.1 PERF
Self-lay water for pressure/bacteriological testing - provided within target W26.1 PERF
Self-lay permanent water supply - provided within target W27.1 PERF
Self-lay vesting certificates - issued within target W28.1 PERF
Self-lay Asset Payments - issued within target W29.1 PERF
Self-lay plot references and costing details - issued within target W30.1 PERF
100-199 300-499 5-9 20-49 300-499 10-19 100-199 20-49 300-499 100-199 200-299 100-199 50-99 1-5 500-999 500-999 100-199 100-199  
3K-5K 3K-5K 300-499 1K-3K 1K-3K 300-499 1K-3K 500-999 3K-5K 1K-3K 1K-3K 1K-3K 1K-3K 500-999 5K-10K 5K-10K 1K-3K 1K-3K  
3K-5K 3K-5K 300-499 1K-3K 1K-3K 300-499 1K-3K 500-999 3K-5K 1K-3K 1K-3K 1K-3K 1K-3K 500-999 5K-10K 5K-10K 1K-3K 1K-3K  
25K-50K 10K-25K 1K-3K 3K-5K 10K-25K 300-499 25K-50K 1K-3K 10K-25K 50K-100K 10K-25K 10K-25K 10K-25K 1K-3K 25K-50K 25K-50K 5K-10K 25K-50K  
10K-25K 10K-25K 1K-3K 1K-3K 5K-10K 300-499 10K-25K 1K-3K 10K-25K 5K-10K 3K-5K 5K-10K 5K-10K 1K-3K 10K-25K 3K-5K 3K-5K 10K-25K  
10K-25K 10K-25K 1K-3K 1K-3K 5K-10K 300-499 10K-25K 1K-3K 10K-25K 5K-10K 3K-5K 5K-10K 5K-10K 1K-3K 10K-25K 3K-5K 3K-5K 10K-25K  
500-999 500-999 10-19 100-199 100-199 20-49 300-499 50-99 300-499 300-499 100-199 100-199 50-99 50-99 300-499 300-499 100-199 300-499  
500-999 500-999 10-19 100-199 100-199 20-49 300-499 50-99 300-499 300-499 100-199 100-199 50-99 50-99 300-499 300-499 100-199 300-499  
200-299 300-499 5-9 100-199 100-199 20-49 300-499 20-49 500-999 300-499 100-199 100-199 50-99 50-99 500-999 200-299 100-199 500-999  
10-19 10-19 0 0 1-5 1-5 5-9 1-5 1-5 0 1-5 1-5 0 1-5 5-9 5-9 1-5 1-5  
200-299 300-499 5-9 100-199 100-199 20-49 300-499 20-49 500-999 300-499 100-199 100-199 50-99 50-99 500-999 200-299 100-199 500-999  
50-99 1-5 0 0 1-5 0 0 1-5 0 0 0 0 0 0 0 0 1-5 1-5  
200-299 300-499 20-49 50-99 100-199 0 300-499 50-99 500-999 100-199 50-99 300-499 100-199 0 100-199 500-999 50-99 300-499  
200-299 300-499 20-49 50-99 100-199 5-9 300-499 50-99 500-999 100-199 50-99 300-499 100-199 0 100-199 500-999 50-99 300-499  
100-199 100-199 1-5 10-19 50-99 10-19 50-99 5-9 200-299 100-199 50-99 20-49 20-49 1-5 200-299 500-999 20-49 50-99  
100-199 100-199 1-5 5-9 50-99 10-19 50-99 5-9 200-299 100-199 20-49 20-49 0 0 200-299 500-999 20-49 50-99  
50-99 50-99 1-5 5-9 20-49 5-9 50-99 5-9 100-199 100-199 20-49 20-49 1-5 1-5 100-199 100-199 10-19 20-49  
10-19 1-5 0 0 1-5 0 0 0 0 10-19 1-5 0 1-5 0 0 1-5 0 0  
50-99 50-99 1-5 5-9 20-49 5-9 50-99 5-9 100-199 100-199 20-49 20-49 1-5 1-5 100-199 100-199 10-19 20-49  
20-49 20-49 0 5-9 10-19 0 20-49 5-9 10-19 20-49 10-19 10-19 1-5 0 20-49 100-199 1-5 10-19  
50-99 5-9 1-5 0 1-5 5-9 10-19 1-5 100-199 10-19 20-49 1-5 10-19 1-5 0 1K-3K 1-5 50-99  
10-19 1-5 0 0 5-9 5-9 10-19 0 100-199 10-19 20-49 1-5 1-5 1-5 0 1K-3K 1-5 50-99  
0 0 1-5 0 1-5 0 1-5 1-5 5-9 5-9 1-5 0 0 0 0 20-49 0 1-5  
1-5 5-9 1-5 1-5 1-5 1-5 10-19 5-9 50-99 20-49 50-99 5-9 5-9 0 100-199 500-999 20-49 100-199  
50-99 5-9 1-5 1-5 1-5 1-5 20-49 1-5 100-199 10-19 20-49 1-5 10-19 0 20-49 500-999 20-49 100-199  
1-5 0 0 0 0 0 0 0 10-19 1-5 1-5 1-5 1-5 0 0 10-19 0 1-5  
50-99 50-99 1-5 20-49 1-5 0 10-19 5-9 50-99 20-49 20-49 1-5 10-19 0 100-199 300-499 10-19 50-99  
10-19 50-99 0 1-5 1-5 0 5-9 5-9 5-9 10-19 10-19 1-5 0 0 20-49 300-499 5-9 50-99  
0 300-499 1-5 5-9 10-19 0 1-5 1-5 50-99 10-19 20-49 5-9 1-5 0 10-19 50-99 1-5 10-19  
5-9 300-499 1-5 50-99 10-19 0 20-49 0 500-999 10-19 5-9 10-19 0 0 200-299 500-999 20-49 50-99  
5-9 100-199 1-5 50-99 20-49 0 20-49 1-5 1K-3K 20-49 20-49 5-9 10-19 0 200-299 500-999 1-5 20-49  
1K-3K 5K-10K 500-999 1K-3K 300-499 10-19 200-299 100-199 10K-25K 1-5 1K-3K 0 10-19 0 5K-10K 25K-50K 1K-3K 1K-3K  
Key
Performance metric

Information metric

Chart 1: Developer Services levels of service performance - % within target and activity levels water supply
Quarter 1 (Apr-Jun 2019-20)

This report
Industry Average
Volumes

Chart 2: Developer Services levels of service performance - % within target and activity levels water supply
Rolling year to date

This report
Industry Average
Volumes

Chart 3: Developer Services levels of service performance - % within target and activity levels water supply
Latest 4 quarters

Q2 2018-19
Q3 2018-19
Provisional - Q4 2018-19
This report
Industry Average
Volumes
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dŵr Cymru
Hafren Dfrdwy
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Mains diversions - written acknowledgements within target W16.1 PERF
Mains diversions- applications returned/refused/questioned W16.1a INFO
Mains diversions (without constraints) - quotations within target W17.1 PERF
Mains diversions (with constraints) - quotations within target W17.2 PERF
Mains diversion quotations - % where agreed extension W17.2a INFO
Mains diversions - construction/commissioning within target W18.1 PERF
Self-lay point of connection applications - written acknowledgements within target W19.1 PERF
Self-lay Point of Connection report < 500 plots etc - reports issued within target W20.1 PERF
Self-lay Point of Connection reports >500 plots etc - reports issued within target W21.1 PERF
Self-lay design approval and terms request application - written acknowledgements within target W22.1 PERF
Sel-lay design and terms request <500 plots etc - quotations within target W23.1 PERF
Self-lay design and terms request >500 plots etc - quotations within target W24.1 PERF
Self-lay signed agreement - acknowledgements within target W25.1 PERF
Self-lay water for pressure/bacteriological testing - provided within target W26.1 PERF
Self-lay permanent water supply - provided within target W27.1 PERF
Self-lay vesting certificates - issued within target W28.1 PERF
Self-lay Asset Payments - issued within target W29.1 PERF
Self-lay plot references and costing details - issued within target W30.1 PERF
Water Totals
40 120 3 8 85 1 43 6 108 20 15 26 9 0 164 137 18 29  
945 891 94 290 608 78 453 152 1,228 487 204 673 555 155 1,580 1,147 375 655  
945 891 94 290 608 78 453 152 1,228 487 204 673 555 155 1,580 1,147 375 655  
10,156 3,347 501 1,557 3,257 101 10,394 279 4,019 12,232 1,803 2,419 2,848 174 7,467 6,339 2,365 10,444  
2,641 3,523 254 692 2,126 97 3,483 455 3,485 2,301 829 2,104 2,142 157 6,220 1,016 1,019 2,365  
2,641 3,523 254 692 2,126 97 3,483 455 3,485 2,301 829 2,104 2,142 93 6,220 1,016 1,019 2,365  
193 162 4 30 60 6 108 21 116 91 14 20 29 10 207 83 49 79  
193 162 4 30 60 6 108 21 116 91 14 20 29 10 207 83 49 79  
58 129 3 25 40 4 109 12 158 70 43 20 29 18 149 71 38 153  
1 0 0 0 2 2 3 0 0 0 0 1 0 3 3 0 0 1  
59 129 3 25 42 6 112 12 158 70 43 21 29 21 152 71 38 154  
0 0 0 0 2 0 0 0 0 0 0 0 0 0 0 0 0 1  
74 116 4 24 33 0 119 17 143 31 55 110 38 0 51 121 14 89  
74 116 4 24 33 0 119 17 143 31 55 110 38 0 51 121 14 89  
37 40 2 3 24 7 11 1 77 30 21 11 15 1 53 208 18 15  
36 40 0 1 24 7 11 1 77 22 2 11 0 0 53 208 18 15  
18 21 2 0 10 4 9 2 40 32 11 9 3 1 38 39 11 13  
9 1 0 0 0 0 0 0 0 0 1 0 0 0 0 1 0 0  
27 22 2 0 10 4 9 2 40 32 12 9 3 1 38 40 11 13  
4 7 0 1 3 0 8 2 0 3 7 3 1 0 7 21 0 3  
27 3 0 0 3 0 4 0 44 4 5 1 9 0 0 270 1 8  
6 2 0 0 4 0 4 0 49 4 1 3 0 0 0 520 1 11  
0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 8 0 1  
0 0 0 0 1 1 2 1 13 7 12 3 2 0 39 102 12 29  
17 0 0 0 0 2 15 1 40 0 21 1 2 0 6 122 7 60  
0 0 0 0 0 0 0 0 0 0 0 2 1 0 0 3 0 1  
15 20 0 9 2 0 6 3 20 5 7 0 5 0 28 88 5 26  
3 13 0 1 0 0 0 4 0 1 12 2 0 0 17 101 4 21  
0 76 0 1 5 0 1 2 5 0 15 5 0 0 2 27 0 7  
2 101 0 32 4 0 2 0 239 0 0 2 0 0 89 218 7 18  
1 36 0 16 11 0 7 1 27 15 11 1 1 0 98 203 0 14  
1,067 1,347 0 570 149 0 233 176 4,053 0 1,374 0 6 0 4,111 6,931 557 1,452  
15,314 9,955 867 3,259 6,427 303 15,015 1,135 13,864 15,333 4,461 5,416 5,695 519 20,329 17,776 4,501 15,494
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dŵr Cymru
Hafren Dfrdwy
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Mains diversions - written acknowledgements within target W16.1 PERF
Mains diversions- applications returned/refused/questioned W16.1a INFO
Mains diversions (without constraints) - quotations within target W17.1 PERF
Mains diversions (with constraints) - quotations within target W17.2 PERF
Mains diversion quotations - % where agreed extension W17.2a INFO
Mains diversions - construction/commissioning within target W18.1 PERF
Self-lay point of connection applications - written acknowledgements within target W19.1 PERF
Self-lay Point of Connection report < 500 plots etc - reports issued within target W20.1 PERF
Self-lay Point of Connection reports >500 plots etc - reports issued within target W21.1 PERF
Self-lay design approval and terms request application - written acknowledgements within target W22.1 PERF
Sel-lay design and terms request <500 plots etc - quotations within target W23.1 PERF
Self-lay design and terms request >500 plots etc - quotations within target W24.1 PERF
Self-lay signed agreement - acknowledgements within target W25.1 PERF
Self-lay water for pressure/bacteriological testing - provided within target W26.1 PERF
Self-lay permanent water supply - provided within target W27.1 PERF
Self-lay vesting certificates - issued within target W28.1 PERF
Self-lay Asset Payments - issued within target W29.1 PERF
Self-lay plot references and costing details - issued within target W30.1 PERF
Water Totals
37 120 3 8 85 1 43 6 107 20 15 26 9 0 164 137 18 23  
937 891 94 290 608 78 390 130 1,227 487 195 670 555 154 1,558 1,135 367 652  
349 78 0 27 409 69 283 7 1,032 42 79 84 309 154 702 732 186 285  
10,136 3,347 501 1,553 3,255 101 10,103 248 4,017 12,211 1,683 2,418 2,841 169 7,456 6,313 2,241 10,408  
2,587 3,504 243 685 2,126 97 3,170 455 3,483 2,187 717 2,090 2,142 157 5,918 980 1,001 2,221  
878 1,858 95 121 382 17 326 109 792 771 90 434 599 93 4,458 437 223 799  
188 162 3 30 60 6 77 20 116 91 13 18 27 10 203 83 49 79  
149 56 2 23 38 6 73 10 110 9 8 14 28 10 1 60 41 71  
56 129 3 25 40 4 102 12 148 70 29 20 22 18 112 71 38 123  
1 0 0 0 2 2 3 0 0 0 0 1 0 3 3 0 0 1  
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0  
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1  
71 116 4 21 33 0 119 15 143 31 55 109 38 0 38 121 13 88  
27 88 0 17 9 0 23 6 36 21 55 8 21 0 19 25 2 7  
36 40 2 3 24 7 11 1 77 30 20 11 14 1 51 201 17 15  
24 9 0 1 8 6 4 0 72 4 0 3 0 0 12 54 11 9  
16 21 2 0 10 4 9 1 39 30 11 9 3 1 30 39 10 8  
0 1 0 0 0 0 0 0 0 0 1 0 0 0 0 1 0 0  
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0  
1 7 0 1 3 0 8 2 0 3 7 3 1 0 4 20 0 3  
25 3 0 0 3 0 4 0 44 4 4 1 7 0 0 268 1 8  
4 2 0 0 4 0 4 0 49 4 1 3 0 0 0 520 1 10  
0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 8 0 1  
0 0 0 0 1 1 2 1 13 7 12 3 2 0 36 102 12 28  
6 0 0 0 0 2 15 1 40 0 14 1 2 0 4 115 7 45  
0 0 0 0 0 0 0 0 0 0 0 2 0 0 0 3 0 1  
11 20 0 8 2 0 6 3 20 5 7 0 5 0 27 87 5 24  
0 13 0 1 0 0 0 4 0 1 12 0 0 0 17 94 4 18  
0 76 0 1 5 0 1 2 5 0 15 5 0 0 2 27 0 6  
2 101 0 30 4 0 1 0 239 0 0 2 0 0 74 214 7 14  
1 36 0 16 11 0 7 1 27 15 5 1 1 0 92 199 0 12  
1,067 1,347 0 570 149 0 233 176 4,053 0 1,081 0 6 0 4,111 6,931 557 1,452  
15,182 9,936 855 3,242 6,425 303 14,309 1,078 13,847 15,196 3,897 5,393 5,675 513 19,900 17,669 4,348 15,240
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dŵr Cymru
Hafren Dfrdwy
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Mains diversions - written acknowledgements within target W16.1 PERF
Mains diversions- applications returned/refused/questioned W16.1a INFO
Mains diversions (without constraints) - quotations within target W17.1 PERF
Mains diversions (with constraints) - quotations within target W17.2 PERF
Mains diversion quotations - % where agreed extension W17.2a INFO
Mains diversions - construction/commissioning within target W18.1 PERF
Self-lay point of connection applications - written acknowledgements within target W19.1 PERF
Self-lay Point of Connection report < 500 plots etc - reports issued within target W20.1 PERF
Self-lay Point of Connection reports >500 plots etc - reports issued within target W21.1 PERF
Self-lay design approval and terms request application - written acknowledgements within target W22.1 PERF
Sel-lay design and terms request <500 plots etc - quotations within target W23.1 PERF
Self-lay design and terms request >500 plots etc - quotations within target W24.1 PERF
Self-lay signed agreement - acknowledgements within target W25.1 PERF
Self-lay water for pressure/bacteriological testing - provided within target W26.1 PERF
Self-lay permanent water supply - provided within target W27.1 PERF
Self-lay vesting certificates - issued within target W28.1 PERF
Self-lay Asset Payments - issued within target W29.1 PERF
Self-lay plot references and costing details - issued within target W30.1 PERF
Water Totals
177 391 6 49 396 14 150 31 467 103 278 138 50 1 734 505 111 146  
3,910 4,986 417 1,272 2,709 320 2,069 520 4,949 2,275 1,056 2,914 1,968 547 7,090 6,515 1,369 2,693  
3,910 4,986 417 1,272 2,709 320 2,069 520 4,949 2,275 1,056 2,914 1,968 547 6,740 6,515 1,369 2,693  
35,463 13,792 2,232 4,262 12,192 487 36,181 2,804 17,268 57,777 13,096 10,520 12,735 1,032 42,168 25,754 7,888 29,570  
11,421 13,787 1,097 2,871 7,842 376 13,498 1,703 13,735 8,142 3,032 7,986 7,732 1,142 22,492 4,469 4,118 10,270  
11,421 13,787 1,097 2,871 7,842 334 13,498 1,703 13,735 8,142 3,032 7,986 7,732 1,078 22,492 4,469 4,118 10,270  
692 541 11 152 198 21 393 71 469 476 140 110 96 57 386 464 195 328  
692 541 11 152 198 21 393 71 469 476 140 110 96 52 386 464 195 328  
242 424 8 114 158 25 375 42 635 348 161 118 96 73 597 239 175 634  
11 16 0 0 3 4 9 1 1 0 2 1 0 3 5 9 4 4  
253 440 8 114 161 29 384 43 636 348 163 119 96 76 602 248 179 638  
65 4 0 0 3 0 0 1 0 0 0 0 0 0 0 0 4 3  
232 418 24 84 114 0 424 50 525 107 80 452 141 0 184 535 54 419  
232 418 24 84 114 7 424 50 525 107 80 452 141 0 184 535 54 419  
169 123 3 11 65 18 83 8 266 180 62 41 39 2 218 906 40 64  
168 126 1 6 65 18 69 7 266 118 24 41 0 0 218 906 40 64  
79 73 2 9 33 7 52 7 176 167 31 29 3 1 167 130 17 37  
16 1 0 0 1 0 0 0 0 11 3 0 1 0 0 2 0 0  
95 74 2 9 34 7 52 7 176 178 34 29 4 1 167 132 17 37  
22 45 0 6 16 0 26 9 11 24 13 17 1 0 27 135 3 12  
80 5 2 0 3 6 10 3 156 17 39 1 15 1 0 1,243 1 58  
16 3 0 0 7 5 10 0 111 18 38 3 1 1 0 1,915 1 59  
0 0 1 0 2 0 1 2 7 5 3 0 0 0 0 30 0 1  
1 6 2 1 2 1 10 5 84 25 63 5 6 0 137 551 46 136  
62 5 1 1 1 4 34 4 102 16 45 1 16 0 39 615 26 196  
1 0 0 0 0 0 0 0 16 2 2 2 1 0 0 14 0 1  
54 80 1 25 3 0 17 6 77 23 20 1 11 0 111 329 14 98  
10 74 0 1 1 0 6 7 8 10 15 2 0 0 34 357 9 79  
0 326 1 9 14 0 2 2 95 11 28 5 2 0 10 94 1 10  
7 346 1 79 15 0 32 0 755 15 5 18 0 0 221 804 35 58  
5 156 1 78 28 0 38 1 1,393 43 29 6 17 0 284 699 4 45  
2,534 7,999 629 2,009 484 15 233 179 13,336 2 2,405 0 12 0 7,815 27,649 1,968 2,931  
55,204 43,597 4,439 11,033 24,287 1,303 53,653 5,455 54,642 69,797 20,646 22,370 22,943 2,860 82,719 73,963 16,079 47,849
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dŵr Cymru
Hafren Dfrdwy
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Mains diversions - written acknowledgements within target W16.1 PERF
Mains diversions- applications returned/refused/questioned W16.1a INFO
Mains diversions (without constraints) - quotations within target W17.1 PERF
Mains diversions (with constraints) - quotations within target W17.2 PERF
Mains diversion quotations - % where agreed extension W17.2a INFO
Mains diversions - construction/commissioning within target W18.1 PERF
Self-lay point of connection applications - written acknowledgements within target W19.1 PERF
Self-lay Point of Connection report < 500 plots etc - reports issued within target W20.1 PERF
Self-lay Point of Connection reports >500 plots etc - reports issued within target W21.1 PERF
Self-lay design approval and terms request application - written acknowledgements within target W22.1 PERF
Sel-lay design and terms request <500 plots etc - quotations within target W23.1 PERF
Self-lay design and terms request >500 plots etc - quotations within target W24.1 PERF
Self-lay signed agreement - acknowledgements within target W25.1 PERF
Self-lay water for pressure/bacteriological testing - provided within target W26.1 PERF
Self-lay permanent water supply - provided within target W27.1 PERF
Self-lay vesting certificates - issued within target W28.1 PERF
Self-lay Asset Payments - issued within target W29.1 PERF
Self-lay plot references and costing details - issued within target W30.1 PERF
Water Totals
169 389 6 46 395 14 150 29 463 103 275 138 50 1 702 502 108 94  
3,886 4,985 416 1,272 2,708 320 1,997 493 4,945 2,270 1,023 2,911 1,968 430 7,065 6,384 1,346 2,592  
1,492 1,049 0 129 1,790 260 1,354 15 4,039 585 339 506 1,041 460 2,818 3,464 393 1,038  
32,805 13,792 2,226 4,250 12,182 487 35,844 2,720 17,262 57,701 12,713 10,507 12,680 964 42,156 25,578 7,580 26,422  
11,127 13,689 1,065 2,601 7,818 376 11,789 1,682 13,699 7,541 2,773 7,910 7,732 1,016 21,099 4,241 4,037 9,657  
4,006 4,733 273 597 1,408 98 1,808 247 4,117 3,301 808 1,635 1,843 952 16,526 1,984 1,025 1,594  
663 540 10 150 198 21 330 70 469 476 135 108 93 41 377 454 194 309  
499 216 9 101 138 16 262 31 435 84 52 57 93 48 20 287 117 305  
235 423 8 112 154 25 363 42 622 347 139 118 76 62 474 239 175 295  
9 16 0 0 3 4 9 1 1 0 2 1 0 3 5 9 4 2  
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0  
3 4 0 0 0 0 0 0 0 0 0 0 0 0 0 0 3 2  
171 418 20 64 114 0 423 27 525 106 80 446 137 0 158 532 50 360  
74 256 13 50 27 7 28 9 103 71 80 39 74 0 74 109 23 27  
162 123 3 10 65 18 80 8 266 180 56 41 38 2 210 879 30 60  
112 43 1 3 28 13 39 1 242 11 0 18 0 0 87 186 26 49  
65 73 2 9 33 7 51 6 170 165 27 29 3 1 133 130 13 21  
5 1 0 0 1 0 0 0 0 11 3 0 1 0 0 2 0 0  
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0  
5 45 0 6 16 0 26 9 9 24 13 16 1 0 22 130 3 9  
78 5 2 0 3 6 9 3 155 17 38 1 12 1 0 1,234 1 51  
11 3 0 0 6 5 10 0 111 18 38 3 0 1 0 1,913 1 49  
0 0 1 0 2 0 1 2 7 5 3 0 0 0 0 29 0 1  
1 6 2 1 2 1 10 5 84 25 63 5 6 0 133 536 46 121  
33 5 1 1 1 4 32 3 102 16 38 1 14 0 28 602 26 85  
1 0 0 0 0 0 0 0 16 2 2 2 0 0 0 14 0 1  
19 80 1 22 3 0 17 6 77 23 20 1 10 0 74 327 14 74  
4 74 0 1 1 0 6 7 8 10 15 0 0 0 32 327 8 39  
0 326 1 9 13 0 2 2 95 11 28 5 2 0 10 92 1 8  
4 340 1 72 15 0 30 0 755 15 5 17 0 0 176 798 34 28  
4 154 0 78 28 0 35 1 1,393 42 19 6 16 0 229 691 4 21  
2,534 7,999 629 2,009 484 15 233 179 13,336 2 2,112 0 12 0 7,815 27,476 1,968 2,885  
51,991 43,486 4,394 10,713 24,245 1,303 51,447 5,295 54,570 69,110 19,620 22,266 22,851 2,522 80,898 73,119 15,643 43,184
Key:
Upper quartile performance
Inter-quartile performance
Lower quartile performance
Information metric
Metric Ref Type
Anglian
Dŵr Cymru
Hafren Dfrdwy
Northumbrian
Severn Trent
South West
Southern
Thames
United Utilities
Wessex
Yorkshire
 
Upper Quartile1
Lower Quartile2
Median
Average
Pre-development enquiry – reports issued within target S1.1 PERF
Sewer requisition - written acknowledgement of applications within target S2.1 PERF
Sewer requisition - applications refused/returned/questioned S2.1a INFO
Sewer requisition design – offers issued within target S3.1 PERF
Sewer requisition – constructed and commissioned within agreed extension S4.1 PERF
Sewer requisition – constructed and commissioned - extensions agreed S4.1a INFO
Technical vetting of adoptions & diversions– acknowledgements within target S5.1 PERF
Technical vetting of adoptions & diversions – applications refused/returned/questioned S5.1a INFO
Technical vetting of adoptions & diversions – approval or rejection letters within target S6.1 PERF
Technical vetting of adoptions & diversions – extensions agreed S6.1a INFO
Adoption legal agreement – draft agreements issued within target S7.1 PERF
s106 sewer connection - approval letters issued within target S8.1 PERF
s106 sewer connection - rejection letters issued within target S9.1 PERF
Sewerage Average
100.00% 100.00% 100.00% 97.01% 99.67% 100.00% 100.00% 100.00% 100.00% 99.44% 99.32%   100.00% 99.44% 100.00% 99.59%  
100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 66.67% 100.00% 100.00% 100.00% 100.00%   100.00% 100.00% 100.00% 96.97%  
0.00% 8.33% 100.00% 0.00% 100.00% 50.00% 33.33% 0.00% 100.00% 0.00% 0.00%   100.00% 0.00% 8.33% 35.61%  
- 100.00% - - 100.00% 100.00% - 100.00% 100.00% 100.00% 50.00%   100.00% 100.00% 100.00% 92.86%  
100.00% - - - - 50.00% 100.00% 100.00% - 0.00% -   100.00% 50.00% 100.00% 70.00%  
50.00% - - - - 0.00% 50.00% 0.00% - 0.00% -   50.00% 0.00% 0.00% 20.00%  
100.00% 100.00% - 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 98.97% 98.21%   100.00% 100.00% 100.00% 99.72%  
1.78% 0.88% - 59.18% 79.31% 87.88% 46.00% 73.28% 21.05% 79.38% 42.86%   79.31% 21.05% 52.59% 49.16%  
100.00% 100.00% - 97.87% 100.00% 96.15% 100.00% 100.00% 100.00% 100.00% 100.00%   100.00% 100.00% 100.00% 99.40%  
0.00% 0.00% - 0.00% 0.00% 0.00% 0.00% 35.16% 0.00% 0.00% 0.00%   0.00% 0.00% 0.00% 3.52%  
100.00% 100.00% - 100.00% 99.07% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00%   100.00% 100.00% 100.00% 99.91%  
99.67% 100.00% 100.00% 100.00% 99.84% 99.38% 100.00% 100.00% 100.00% 100.00% 99.16%   100.00% 99.67% 100.00% 99.82%  
100.00% 100.00% - 100.00% - 100.00% 100.00% - 100.00% 100.00% 99.49%   100.00% 100.00% 100.00% 99.94%  
99.86% 100.00% 100.00% 99.12% 99.78% 99.09% 99.87% 100.00% 100.00% 99.42% 99.08%   100.00% 99.12% 99.86% 99.66%
Key
Upper quartile performance

Inter-quartile performance

Lower quartile performance

Information metric
Key:
Upper quartile performance
Inter-quartile performance
Lower quartile performance
Information metric
Metric Ref Type
Anglian
Dŵr Cymru
Hafren Dfrdwy
Northumbrian
Severn Trent
South West
Southern
Thames
United Utilities
Wessex
Yorkshire
 
Upper Quartile1
Lower Quartile2
Median
Average
Pre-development enquiry – reports issued within target S1.1 PERF
Sewer requisition - written acknowledgement of applications within target S2.1 PERF
Sewer requisition - applications refused/returned/questioned S2.1a INFO
Sewer requisition design – offers issued within target S3.1 PERF
Sewer requisition – constructed and commissioned within agreed extension S4.1 PERF
Sewer requisition – constructed and commissioned - extensions agreed S4.1a INFO
Technical vetting of adoptions & diversions– acknowledgements within target S5.1 PERF
Technical vetting of adoptions & diversions – applications refused/returned/questioned S5.1a INFO
Technical vetting of adoptions & diversions – approval or rejection letters within target S6.1 PERF
Technical vetting of adoptions & diversions – extensions agreed S6.1a INFO
Adoption legal agreement – draft agreements issued within target S7.1 PERF
s106 sewer connection - approval letters issued within target S8.1 PERF
s106 sewer connection - rejection letters issued within target S9.1 PERF
Sewerage Average
98.88% 99.75% 100.00% 99.18% 99.85% 100.00% 100.00% 99.94% 100.00% 98.44% 98.88%   100.00% 98.88% 99.85% 99.54%  
100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 93.75% 100.00% 100.00% 100.00% 100.00%   100.00% 100.00% 100.00% 99.43%  
16.67% 12.50% 100.00% 0.00% 79.17% 30.77% 37.50% 0.00% 66.67% 0.00% 0.00%   66.67% 0.00% 16.67% 31.21%  
100.00% 100.00% - - 100.00% 95.45% 100.00% 100.00% 100.00% 100.00% 66.67%   100.00% 100.00% 100.00% 95.79%  
100.00% - - - - 75.00% 75.00% 94.12% 100.00% 0.00% -   100.00% 75.00% 84.56% 74.02%  
50.00% - - - - 11.11% 58.33% 52.94% 40.00% 0.00% -   52.94% 11.11% 45.00% 35.40%  
99.83% 100.00% - 99.39% 100.00% 100.00% 100.00% 100.00% 99.69% 96.65% 98.75%   100.00% 99.39% 99.91% 99.43%  
9.06% 1.73% - 58.18% 82.61% 93.40% 50.90% 65.94% 15.34% 85.65% 21.60%   82.61% 15.34% 54.54% 48.44%  
100.00% 99.88% - 98.88% 100.00% 97.52% 100.00% 100.00% 100.00% 96.68% 99.84%   100.00% 98.88% 99.94% 99.28%  
0.00% 0.00% - 0.00% 0.00% 0.00% 0.00% 33.75% 0.00% 0.47% 4.85%   0.47% 0.00% 0.00% 3.91%  
100.00% 100.00% - 100.00% 99.73% 100.00% 96.00% 100.00% 100.00% 100.00% 100.00%   100.00% 100.00% 100.00% 99.57%  
99.80% 100.00% 100.00% 99.63% 99.96% 99.77% 100.00% 99.97% 100.00% 98.57% 99.11%   100.00% 99.63% 99.96% 99.71%  
99.89% 100.00% - 100.00% - 100.00% 100.00% 99.75% 100.00% 100.00% 99.28%   100.00% 99.89% 100.00% 99.88%  
99.70% 99.95% 100.00% 99.45% 99.92% 99.14% 99.80% 99.91% 99.97% 97.98% 99.17%   99.95% 99.17% 99.80% 99.55%
Key
Upper quartile performance

Inter-quartile performance

Lower quartile performance

Information metric
Performance metric
Information metric
Metric Ref Type
Anglian
Dŵr Cymru
Hafren Dfrdwy
Northumbrian
Severn Trent
South West
Southern
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target S1.1 PERF
Sewer requisition - written acknowledgement of applications within target S2.1 PERF
Sewer requisition - applications refused/returned/questioned S2.1a INFO
Sewer requisition design – offers issued within target S3.1 PERF
Sewer requisition – constructed and commissioned within agreed extension S4.1 PERF
Sewer requisition – constructed and commissioned - extensions agreed S4.1a INFO
Technical vetting of adoptions & diversions– acknowledgements within target S5.1 PERF
Technical vetting of adoptions & diversions – applications refused/returned/questioned S5.1a INFO
Technical vetting of adoptions & diversions – approval or rejection letters within target S6.1 PERF
Technical vetting of adoptions & diversions – extensions agreed S6.1a INFO
Adoption legal agreement – draft agreements issued within target S7.1 PERF
s106 sewer connection - approval letters issued within target S8.1 PERF
s106 sewer connection - rejection letters issued within target S9.1 PERF
200-299 50-99 1-5 50-99 300-499 20-49 50-99 300-499 300-499 100-199 100-199  
1-5 10-19 1-5 1-5 5-9 1-5 1-5 5-9 1-5 1-5 1-5  
1-5 10-19 1-5 1-5 5-9 1-5 1-5 5-9 1-5 1-5 1-5  
0 1-5 0 0 1-5 5-9 0 5-9 1-5 1-5 1-5  
1-5 0 0 0 0 1-5 1-5 5-9 0 1-5 0  
1-5 0 0 0 0 1-5 1-5 5-9 0 1-5 0  
100-199 200-299 0 20-49 100-199 20-49 50-99 100-199 50-99 50-99 100-199  
100-199 200-299 0 20-49