Developer services

Developer Services Levels of Service Report: Quarter 2 (Jul-Sept) 2015-16
Published: 30 October 2015

Filter Data
Key:
Upper quartile performance
Inter-quartile performance
Lower quartile performance
Information metric
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dee Valley
Dŵr Cymru
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
 
Upper Quartile1
Lower Quartile2
Median
Average
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Self-lay application – written acknowledgements within target W9.1 PERF
Self-lay applications - refused / returned/ questioned W9.1a INFO
Self-lay new connection - quotations within target W10.1 PERF
Self-lay <500 plots - written terms (quotations) within target W11.1 PERF
Self-lay design >500 plots - written terms (quotations) within target W12.1 PERF
Self-lay design >500 plots - % of written terms (quotations) extended by agreement W12.1a INFO
Self-lay signed agreement - written acknowledgement of receipt W13.1 PERF
Water provision for testing self-lay mains - within target W14.1 PERF
Water provision for testing self-lay mains - within extended target W14.1a INFO
Provision of permanent supply for self-lay mains – within target W15.1 PERF
Water Average
37.50% 100.00% 100.00% 78.57% 100.00% 100.00% 98.18% 100.00% 94.41% 100.00% 93.94% 100.00% 66.67% 71.43% 69.47% 91.47% 73.17% 85.42%   100.00% 73.17% 94.18% 86.68%  
77.85% 98.28% 100.00% 100.00% 100.00% 100.00% 99.07% 100.00% 99.44% 100.00% 100.00% 98.67% 99.56% 90.68% 81.97% 99.14% 99.70% 100.00%   100.00% 98.67% 99.63% 96.91%  
25.55% 10.75% 0.00% 14.34% 21.15% 30.40% 28.95% 4.42% 56.96% 0.00% 11.85% 17.31% 57.14% 35.59% 20.92% 39.60% 4.18% 45.81%   35.59% 10.75% 21.04% 23.61%  
70.27% 99.33% 98.79% 92.10% 100.00% 99.85% 91.20% 100.00% 93.95% 99.64% 94.34% 95.34% 91.86% 99.16% 92.41% 99.86% 97.20% 98.54%   99.64% 92.41% 97.87% 95.21%  
50.05% 92.81% 93.69% 79.79% 100.00% 96.40% 63.38% 99.82% 97.71% 93.63% 86.36% 95.63% 96.90% 72.78% 91.24% 90.95% 88.52% 93.57%   96.40% 86.36% 93.19% 87.96%  
9.11% 22.63% 14.71% 11.83% 0.00% 20.19% 0.00% 0.00% 13.64% 47.75% 47.28% 17.95% 24.41% 22.49% 42.77% 29.01% 13.21% 31.86%   29.01% 11.83% 19.07% 20.49%  
29.73% 94.25% 100.00% 100.00% 100.00% 100.00% 90.98% 100.00% 99.29% 100.00% 100.00% 92.59% 78.95% 75.00% 89.60% 100.00% 93.10% 100.00%   100.00% 90.98% 99.65% 91.31%  
75.68% 35.63% 0.00% 46.67% 100.00% 75.61% 47.37% 30.77% 78.01% 0.00% 42.11% 96.30% 71.05% 100.00% 24.26% 61.29% 93.10% 92.45%   92.45% 35.63% 66.17% 59.46%  
31.03% 83.13% 100.00% 100.00% 100.00% 100.00% 90.28% 75.00% 79.44% 99.26% 80.95% 83.33% 27.27% 88.89% 67.54% 100.00% 44.44% 92.86%   100.00% 75.00% 86.11% 80.19%  
100.00% 25.00% - - - - 66.67% - 80.00% - - 0.00% - 50.00% - 100.00% - 100.00%   100.00% 37.50% 73.33% 65.21%  
1.14% 4.60% 0.00% 0.00% 0.00% 0.00% 4.00% 0.00% 4.46% 0.00% 0.00% 2.70% 0.00% 18.18% 0.00% 1.35% 0.00% 2.00%   2.70% 0.00% 0.00% 2.14%  
- - - - - - 0.00% - - - - - - 0.00% - 0.00% - 100.00%   50.00% 0.00% 0.00% 25.00%  
40.43% 97.37% 100.00% 65.22% 100.00% 100.00% 74.00% 85.71% 100.00% 100.00% 100.00% 92.06% 96.08% 60.00% 35.48% 98.92% 89.29% 100.00%   100.00% 74.00% 96.72% 85.25%  
17.02% 35.96% 66.67% 30.43% 0.00% 61.54% 0.00% 0.00% 54.00% 74.07% 61.90% 0.00% 0.00% 0.00% 29.03% 30.11% 3.57% 19.19%   54.00% 0.00% 24.11% 26.86%  
60.00% 95.00% - 85.71% - 100.00% 90.91% - 100.00% - 100.00% 100.00% - - 78.26% 100.00% 0.00% 100.00%   100.00% 81.99% 97.50% 84.16%  
50.00% 32.50% - 71.43% - 0.00% 54.55% - 57.89% - 25.00% 0.00% - - 8.70% 0.00% 0.00% 66.67%   56.22% 0.00% 28.75% 30.56%  
100.00% 100.00% - 100.00% 100.00% 100.00% - - 99.94% - 89.42% 100.00% - - 50.00% 100.00% 100.00% -   100.00% 99.94% 100.00% 94.49%  
100.00% 86.96% - 100.00% 100.00% 100.00% 100.00% - 55.17% - 85.71% 100.00% - - 65.00% 100.00% 0.00% 100.00%   100.00% 85.71% 100.00% 84.06%  
- 0.00% - - - - - - 0.00% - - - - - - 100.00% - 100.00%   100.00% 0.00% 50.00% 50.00%  
- 0.00% - - - - - - 0.00% - - - - - - 0.00% - 100.00%   50.00% 0.00% 0.00% 25.00%  
100.00% 100.00% - 100.00% - - - - - - 100.00% 50.00% - - - 100.00% - 100.00%   100.00% 100.00% 100.00% 92.86%  
100.00% 92.86% - 85.71% - - - - - - 100.00% - - - 100.00% 92.86% - 60.00%   100.00% 85.71% 92.86% 90.20%  
0.00% 7.14% - 85.71% - - - - - - 0.00% - - - 100.00% 42.86% - 33.33%   85.71% 0.00% 33.33% 38.44%  
100.00% 100.00% - - - - - - - - 100.00% - - - 66.67% 68.75% - 100.00%   100.00% 68.75% 100.00% 89.24%  
65.62% 97.46% 97.08% 90.80% 100.00% 98.84% 83.82% 99.76% 96.42% 98.19% 91.96% 95.79% 93.49% 89.60% 91.01% 98.06% 94.11% 96.80%   98.06% 91.01% 96.10% 93.27%
Key
Upper quartile performance

Inter-quartile performance

Lower quartile performance

Information metric
Key:
Upper quartile performance
Inter-quartile performance
Lower quartile performance
Information metric
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dee Valley
Dŵr Cymru
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
 
Upper Quartile1
Lower Quartile2
Median
Average
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Self-lay application – written acknowledgements within target W9.1 PERF
Self-lay applications - refused / returned/ questioned W9.1a INFO
Self-lay new connection - quotations within target W10.1 PERF
Self-lay <500 plots - written terms (quotations) within target W11.1 PERF
Self-lay design >500 plots - written terms (quotations) within target W12.1 PERF
Self-lay design >500 plots - % of written terms (quotations) extended by agreement W12.1a INFO
Self-lay signed agreement - written acknowledgement of receipt W13.1 PERF
Water provision for testing self-lay mains - within target W14.1 PERF
Water provision for testing self-lay mains - within extended target W14.1a INFO
Provision of permanent supply for self-lay mains – within target W15.1 PERF
Water Average
34.62% 100.00% 100.00% 88.89% 100.00% 100.00% 95.92% 100.00% 93.14% 100.00% 86.36% 100.00% 87.50% 71.43% 66.95% 85.00% 80.28% 85.51%   100.00% 85.00% 91.01% 87.53%  
78.82% 98.67% 98.59% 100.00% 100.00% 100.00% 98.16% 96.23% 97.10% 100.00% 100.00% 98.98% 94.28% 90.68% 68.25% 99.23% 99.69% 99.42%   100.00% 96.23% 98.83% 95.45%  
35.43% 11.88% 0.00% 15.45% 26.85% 32.67% 25.67% 10.82% 46.62% 0.00% 14.39% 14.08% 55.40% 35.59% 16.36% 36.29% 4.77% 40.32%   35.59% 11.88% 21.02% 23.48%  
60.32% 99.24% 99.13% 91.81% 100.00% 99.64% 89.42% 100.00% 96.18% 99.63% 80.85% 90.26% 77.03% 99.16% 86.15% 99.86% 95.25% 97.52%   99.63% 89.42% 96.85% 92.30%  
39.82% 89.41% 96.20% 89.12% 100.00% 95.80% 68.69% 99.93% 97.71% 91.39% 85.80% 95.51% 98.41% 72.78% 83.23% 92.00% 90.95% 84.26%   96.20% 84.26% 91.17% 87.28%  
10.71% 17.01% 21.41% 8.65% 0.00% 17.12% 0.00% 0.00% 11.62% 39.53% 36.70% 15.81% 26.82% 22.49% 45.48% 32.05% 12.03% 29.93%   29.93% 10.71% 17.06% 19.30%  
39.74% 94.19% 100.00% 100.00% 100.00% 100.00% 88.66% 100.00% 96.28% 100.00% 97.92% 97.65% 77.42% 75.00% 86.12% 99.15% 94.83% 99.01%   100.00% 88.66% 97.78% 91.44%  
60.90% 33.14% 0.00% 52.63% 25.00% 75.79% 42.91% 19.05% 62.45% 0.00% 41.67% 84.71% 62.90% 100.00% 24.61% 52.96% 72.41% 96.04%   72.41% 25.00% 52.79% 50.40%  
23.29% 82.95% 100.00% 100.00% 100.00% 98.57% 91.84% 77.78% 85.51% 99.29% 68.09% 86.36% 25.00% 88.89% 63.42% 99.32% 63.41% 88.24%   99.29% 68.09% 87.30% 80.11%  
100.00% 42.86% - - - 100.00% 50.00% - 85.71% - - 50.00% - 50.00% - 100.00% 0.00% 90.00%   100.00% 50.00% 67.86% 66.86%  
0.68% 5.15% 0.00% 0.00% 0.00% 1.41% 2.65% 0.00% 3.27% 0.00% 0.00% 2.94% 0.00% 18.18% 0.00% 2.65% 2.38% 5.56%   2.94% 0.00% 1.04% 2.49%  
- 100.00% - - - 100.00% 0.00% - - - 100.00% - - 0.00% - 75.00% 0.00% 83.33%   100.00% 0.00% 79.17% 57.29%  
36.36% 97.94% 100.00% 63.16% 100.00% 100.00% 55.88% 58.33% 100.00% 98.51% 100.00% 92.81% 96.08% 60.00% 18.75% 97.45% 87.10% 98.18%   100.00% 60.00% 96.76% 81.14%  
15.45% 40.21% 86.67% 23.68% 0.00% 40.00% 0.00% 33.33% 59.41% 70.15% 63.75% 0.00% 0.00% 0.00% 11.25% 29.59% 6.45% 10.45%   40.21% 0.00% 19.57% 27.24%  
62.50% 94.81% 100.00% 87.50% 100.00% 93.33% 88.89% - 95.12% - 95.24% 100.00% - - 71.43% 100.00% 50.00% 100.00%   100.00% 87.50% 94.96% 88.49%  
43.75% 33.77% 0.00% 75.00% 0.00% 0.00% 38.89% - 51.22% - 38.10% 66.67% - - 9.52% 5.88% 0.00% 58.33%   51.22% 0.00% 35.93% 30.08%  
100.00% 100.00% 100.00% 95.35% 100.00% 100.00% 100.00% - 99.97% - 90.70% 100.00% - - 37.50% 100.00% 100.00% -   100.00% 99.97% 100.00% 94.12%  
46.67% 86.36% 100.00% 87.50% 100.00% 100.00% 100.00% - 75.81% - 72.73% 100.00% - - 65.00% 94.44% 50.00% 97.06%   100.00% 72.73% 90.97% 83.97%  
- 33.33% - 100.00% - - - - 50.00% - - - - - - 100.00% - 100.00%   100.00% 50.00% 100.00% 76.67%  
- 0.00% - 0.00% - - - - 0.00% - - - - - - 33.33% - 100.00%   33.33% 0.00% 0.00% 26.67%  
40.00% 100.00% - 80.00% - - - - 0.00% - 100.00% 50.00% - - - 100.00% 100.00% 100.00%   100.00% 50.00% 100.00% 74.44%  
100.00% 96.30% - 88.89% - - - - - - 87.50% - - - 100.00% 91.57% - 60.00%   100.00% 87.50% 91.57% 89.18%  
25.00% 3.70% - 66.67% - - - - - - 37.50% - - - 100.00% 43.37% - 33.33%   66.67% 25.00% 37.50% 44.23%  
100.00% 100.00% - 100.00% - - - - 50.00% - 100.00% - - - 66.67% 77.27% - 100.00%   100.00% 71.97% 100.00% 86.74%  
57.45% 96.45% 98.05% 92.07% 100.00% 98.45% 83.74% 98.80% 97.11% 97.46% 85.45% 93.10% 85.08% 89.60% 84.04% 97.73% 94.25% 92.54%   97.73% 85.45% 93.67% 91.19%
Key
Upper quartile performance

Inter-quartile performance

Lower quartile performance

Information metric
Performance metric
Information metric
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dee Valley
Dŵr Cymru
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Self-lay application – written acknowledgements within target W9.1 PERF
Self-lay applications - refused / returned/ questioned W9.1a INFO
Self-lay new connection - quotations within target W10.1 PERF
Self-lay <500 plots - written terms (quotations) within target W11.1 PERF
Self-lay design >500 plots - written terms (quotations) within target W12.1 PERF
Self-lay design >500 plots - % of written terms (quotations) extended by agreement W12.1a INFO
Self-lay signed agreement - written acknowledgement of receipt W13.1 PERF
Water provision for testing self-lay mains - within target W14.1 PERF
Water provision for testing self-lay mains - within extended target W14.1a INFO
Provision of permanent supply for self-lay mains – within target W15.1 PERF
10-19 100-199 10-19 10-19 1-5 50-99 50-99 5-9 100-199 50-99 20-49 50-99 10-19 5-9 100-199 100-199 20-49 20-49  
500-999 1K-3K 100-199 200-299 50-99 500-999 500-999 500-999 1K-3K 500-999 300-499 500-999 300-499 100-199 1K-3K 1K-3K 300-499 500-999  
500-999 1K-3K 100-199 200-299 50-99 500-999 500-999 500-999 1K-3K 500-999 300-499 500-999 300-499 100-199 1K-3K 1K-3K 300-499 500-999  
3K-5K 3K-5K 300-499 1K-3K 50-99 1K-3K 5K-10K 300-499 3K-5K 3K-5K 1K-3K 1K-3K 3K-5K 300-499 10K-25K 3K-5K 1K-3K 1K-3K  
1K-3K 1K-3K 300-499 500-999 100-199 1K-3K 3K-5K 500-999 3K-5K 1K-3K 500-999 1K-3K 1K-3K 100-199 5K-10K 1K-3K 1K-3K 1K-3K  
1K-3K 1K-3K 300-499 500-999 100-199 1K-3K 3K-5K 500-999 3K-5K 1K-3K 500-999 1K-3K 1K-3K 100-199 5K-10K 1K-3K 1K-3K 1K-3K  
50-99 50-99 5-9 10-19 1-5 20-49 100-199 10-19 100-199 100-199 10-19 20-49 20-49 10-19 200-299 100-199 20-49 50-99  
50-99 50-99 5-9 10-19 1-5 20-49 100-199 10-19 100-199 100-199 10-19 20-49 20-49 10-19 200-299 100-199 20-49 50-99  
50-99 50-99 5-9 10-19 1-5 20-49 50-99 5-9 100-199 100-199 20-49 20-49 20-49 5-9 200-299 50-99 10-19 50-99  
1-5 1-5 0 0 0 0 1-5 0 5-9 0 0 1-5 0 1-5 0 1-5 0 1-5  
50-99 50-99 5-9 10-19 1-5 20-49 50-99 5-9 100-199 100-199 20-49 20-49 20-49 10-19 200-299 50-99 10-19 100-199  
0 0 0 0 0 0 1-5 0 0 0 0 0 0 1-5 0 1-5 0 1-5  
20-49 100-199 5-9 20-49 5-9 10-19 100-199 5-9 50-99 20-49 50-99 50-99 50-99 10-19 20-49 50-99 20-49 50-99  
20-49 100-199 5-9 20-49 5-9 10-19 100-199 5-9 50-99 20-49 50-99 50-99 50-99 10-19 20-49 50-99 20-49 50-99  
10-19 20-49 0 5-9 0 5-9 10-19 0 10-19 0 10-19 1-5 0 0 20-49 5-9 1-5 5-9  
10-19 20-49 0 5-9 0 5-9 10-19 0 10-19 0 10-19 1-5 0 0 20-49 5-9 1-5 5-9  
5-9 1K-3K 0 500-999 20-49 20-49 0 0 1K-3K 0 1K-3K 50-99 0 0 10-19 5-9 100-199 0  
5-9 20-49 0 1-5 1-5 1-5 1-5 0 20-49 0 10-19 1-5 0 0 20-49 50-99 1-5 10-19  
0 1-5 0 0 0 0 0 0 1-5 0 0 0 0 0 0 1-5 0 1-5  
0 1-5 0 0 0 0 0 0 1-5 0 0 0 0 0 0 1-5 0 1-5  
1-5 10-19 0 1-5 0 0 0 0 0 0 1-5 1-5 0 0 0 50-99 0 5-9  
5-9 10-19 0 5-9 0 0 0 0 0 0 1-5 0 0 0 1-5 20-49 0 5-9  
5-9 10-19 0 5-9 0 0 0 0 0 0 1-5 0 0 0 1-5 20-49 0 1-5  
5-9 20-49 0 0 0 0 0 0 0 0 5-9 0 0 0 1-5 10-19 0 20-49  
Key
Performance metric

Information metric
Performance metric
Information metric
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dee Valley
Dŵr Cymru
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Self-lay application – written acknowledgements within target W9.1 PERF
Self-lay applications - refused / returned/ questioned W9.1a INFO
Self-lay new connection - quotations within target W10.1 PERF
Self-lay <500 plots - written terms (quotations) within target W11.1 PERF
Self-lay design >500 plots - written terms (quotations) within target W12.1 PERF
Self-lay design >500 plots - % of written terms (quotations) extended by agreement W12.1a INFO
Self-lay signed agreement - written acknowledgement of receipt W13.1 PERF
Water provision for testing self-lay mains - within target W14.1 PERF
Water provision for testing self-lay mains - within extended target W14.1a INFO
Provision of permanent supply for self-lay mains – within target W15.1 PERF
20-49 100-199 10-19 20-49 10-19 100-199 50-99 5-9 300-499 100-199 50-99 100-199 20-49 5-9 200-299 200-299 50-99 50-99  
1K-3K 1K-3K 200-299 500-999 100-199 1K-3K 1K-3K 500-999 1K-3K 1K-3K 500-999 1K-3K 500-999 100-199 3K-5K 1K-3K 500-999 1K-3K  
1K-3K 1K-3K 200-299 500-999 100-199 1K-3K 1K-3K 500-999 1K-3K 1K-3K 500-999 1K-3K 500-999 100-199 3K-5K 1K-3K 500-999 1K-3K  
3K-5K 5K-10K 500-999 1K-3K 200-299 5K-10K 10K-25K 1K-3K 5K-10K 5K-10K 3K-5K 5K-10K 5K-10K 300-499 25K-50K 5K-10K 3K-5K 3K-5K  
1K-3K 5K-10K 500-999 1K-3K 200-299 3K-5K 5K-10K 1K-3K 5K-10K 3K-5K 1K-3K 3K-5K 3K-5K 100-199 10K-25K 1K-3K 1K-3K 3K-5K  
1K-3K 5K-10K 500-999 1K-3K 200-299 3K-5K 5K-10K 1K-3K 5K-10K 3K-5K 1K-3K 3K-5K 3K-5K 100-199 10K-25K 1K-3K 1K-3K 3K-5K  
100-199 100-199 10-19 10-19 1-5 50-99 200-299 20-49 200-299 300-499 20-49 50-99 50-99 10-19 300-499 300-499 50-99 100-199  
100-199 100-199 10-19 10-19 1-5 50-99 200-299 20-49 200-299 300-499 20-49 50-99 50-99 10-19 300-499 300-499 50-99 100-199  
100-199 100-199 20-49 10-19 1-5 50-99 100-199 10-19 200-299 200-299 20-49 50-99 50-99 5-9 500-999 100-199 20-49 100-199  
1-5 5-9 0 0 0 1-5 1-5 0 5-9 0 0 1-5 0 1-5 0 1-5 1-5 10-19  
100-199 100-199 20-49 10-19 1-5 50-99 100-199 10-19 200-299 200-299 20-49 50-99 50-99 10-19 500-999 100-199 20-49 100-199  
0 1-5 0 0 0 1-5 1-5 0 0 0 20-49 0 0 1-5 0 1-5 1-5 5-9  
100-199 100-199 10-19 20-49 10-19 20-49 200-299 10-19 100-199 50-99 100-199 100-199 50-99 10-19 50-99 100-199 50-99 200-299  
100-199 100-199 10-19 20-49 10-19 20-49 200-299 10-19 100-199 50-99 50-99 100-199 50-99 10-19 50-99 100-199 50-99 200-299  
10-19 50-99 1-5 5-9 1-5 20-49 10-19 0 20-49 0 20-49 1-5 0 0 20-49 10-19 1-5 10-19  
10-19 50-99 1-5 5-9 1-5 20-49 10-19 0 20-49 0 20-49 1-5 0 0 20-49 10-19 1-5 10-19  
10-19 3K-5K 20-49 500-999 50-99 100-199 50-99 0 3K-5K 0 1K-3K 100-199 0 0 20-49 50-99 500-999 0  
10-19 20-49 1-5 5-9 1-5 1-5 5-9 0 50-99 0 20-49 1-5 0 0 20-49 100-199 1-5 20-49  
0 1-5 0 1-5 0 0 0 0 1-5 0 0 0 0 0 0 1-5 0 1-5  
0 1-5 0 1-5 0 0 0 0 1-5 0 0 0 0 0 0 1-5 0 1-5  
5-9 20-49 0 5-9 0 0 0 0 1-5 0 1-5 1-5 0 0 0 100-199 1-5 5-9  
10-19 20-49 0 5-9 0 0 0 0 0 0 5-9 0 0 0 1-5 50-99 0 5-9  
10-19 20-49 0 5-9 0 0 0 0 0 0 5-9 0 0 0 1-5 50-99 0 1-5  
10-19 20-49 0 1-5 0 0 0 0 10-19 0 10-19 0 0 0 1-5 20-49 0 20-49  
Key
Performance metric

Information metric

Chart 1: Developer Services levels of service performance - % within target and activity levels water supply
Quarter 2 (Jul-Sept) 2015-16

This report
Industry Average
Volumes

Chart 2: Developer Services levels of service performance - % within target and activity levels water supply
Rolling year to date

This report
Industry Average
Volumes

Chart 3: Developer Services levels of service performance - % within target and activity levels water supply
Latest 4 quarters

Q1 2015
This report
Industry Average
Volumes
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dee Valley
Dŵr Cymru
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Self-lay application – written acknowledgements within target W9.1 PERF
Self-lay applications - refused / returned/ questioned W9.1a INFO
Self-lay new connection - quotations within target W10.1 PERF
Self-lay <500 plots - written terms (quotations) within target W11.1 PERF
Self-lay design >500 plots - written terms (quotations) within target W12.1 PERF
Self-lay design >500 plots - % of written terms (quotations) extended by agreement W12.1a INFO
Self-lay signed agreement - written acknowledgement of receipt W13.1 PERF
Water provision for testing self-lay mains - within target W14.1 PERF
Water provision for testing self-lay mains - within extended target W14.1a INFO
Provision of permanent supply for self-lay mains – within target W15.1 PERF
Water Totals
16 101 11 14 4 76 55 5 179 56 33 53 12 7 131 129 41 48  
587 1,107 111 279 52 648 646 588 1,243 657 363 676 455 118 2,352 1,159 335 692  
587 1,107 111 279 52 648 646 588 1,243 657 363 676 455 118 2,352 1,159 335 692  
3,468 4,470 412 1,519 75 2,630 8,350 486 4,665 3,291 1,890 2,749 3,526 356 22,981 3,658 1,608 2,322  
1,087 2,947 333 871 155 1,501 3,558 542 3,709 1,445 755 1,967 1,741 169 6,939 1,017 1,037 1,789  
1,087 2,947 333 871 155 1,501 3,558 542 3,709 1,445 755 1,967 1,741 169 6,939 1,017 1,037 1,789  
74 87 7 15 1 41 133 13 141 191 19 27 38 12 202 186 29 53  
74 87 7 15 1 41 133 13 141 191 19 27 38 12 202 186 29 53  
87 83 9 10 2 35 72 8 107 136 21 36 33 9 268 73 18 98  
1 4 0 0 0 0 3 0 5 0 0 1 0 2 0 1 0 2  
88 87 9 10 2 35 75 8 112 136 21 37 33 11 268 74 18 100  
0 0 0 0 0 0 2 0 0 0 0 0 0 1 0 1 0 1  
47 114 6 23 6 13 100 7 50 27 63 63 51 10 31 93 28 99  
47 114 6 23 6 13 100 7 50 27 63 63 51 10 31 93 28 99  
10 40 0 7 0 9 11 0 19 0 16 1 0 0 23 7 1 6  
10 40 0 7 0 9 11 0 19 0 16 1 0 0 23 7 1 6  
7 2,508 0 605 47 34 0 0 1,659 0 1,494 76 0 0 10 8 177 0  
5 23 0 4 1 2 3 0 29 0 14 1 0 0 20 78 1 15  
0 1 0 0 0 0 0 0 1 0 0 0 0 0 0 1 0 1  
0 1 0 0 0 0 0 0 1 0 0 0 0 0 0 1 0 1  
2 19 0 3 0 0 0 0 0 0 2 2 0 0 0 76 0 8  
6 14 0 7 0 0 0 0 0 0 2 0 0 0 2 42 0 5  
6 14 0 7 0 0 0 0 0 0 2 0 0 0 2 42 0 3  
7 22 0 0 0 0 0 0 0 0 6 0 0 0 3 16 0 21  
5,404 11,540 889 3,357 343 4,989 12,931 1,649 11,807 5,803 4,678 5,652 5,856 683 32,962 6,544 3,275 5,159
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dee Valley
Dŵr Cymru
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Self-lay application – written acknowledgements within target W9.1 PERF
Self-lay applications - refused / returned/ questioned W9.1a INFO
Self-lay new connection - quotations within target W10.1 PERF
Self-lay <500 plots - written terms (quotations) within target W11.1 PERF
Self-lay design >500 plots - written terms (quotations) within target W12.1 PERF
Self-lay design >500 plots - % of written terms (quotations) extended by agreement W12.1a INFO
Self-lay signed agreement - written acknowledgement of receipt W13.1 PERF
Water provision for testing self-lay mains - within target W14.1 PERF
Water provision for testing self-lay mains - within extended target W14.1a INFO
Provision of permanent supply for self-lay mains – within target W15.1 PERF
Water Totals
6 101 11 11 4 76 54 5 169 56 31 53 8 5 91 118 30 41  
457 1,088 111 279 52 648 640 588 1,236 657 363 667 453 107 1,928 1,149 334 692  
150 119 0 40 11 197 187 26 708 0 43 117 260 42 492 459 14 317  
2,437 4,440 407 1,399 75 2,626 7,615 486 4,383 3,279 1,783 2,621 3,239 353 21,237 3,653 1,563 2,288  
544 2,735 312 695 155 1,447 2,255 541 3,624 1,353 652 1,881 1,687 123 6,331 925 918 1,674  
99 667 49 103 0 303 0 0 506 690 357 353 425 38 2,968 295 137 570  
22 82 7 15 1 41 121 13 140 191 19 25 30 9 181 186 27 53  
56 31 0 7 1 31 63 4 110 0 8 26 27 12 49 114 27 49  
27 69 9 10 2 35 65 6 85 135 17 30 9 8 181 73 8 91  
1 1 0 0 0 0 2 0 4 0 0 0 0 1 0 1 0 2  
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0  
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1  
19 111 6 15 6 13 74 6 50 27 63 58 49 6 11 92 25 99  
8 41 4 7 0 8 0 0 27 20 39 0 0 0 9 28 1 19  
6 38 0 6 0 9 10 0 19 0 16 1 0 0 18 7 0 6  
5 13 0 5 0 0 6 0 11 0 4 0 0 0 2 0 0 4  
7 2,508 0 605 47 34 0 0 1,658 0 1,336 76 0 0 5 8 177 0  
5 20 0 4 1 2 3 0 16 0 12 1 0 0 13 78 0 15  
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0 1  
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1  
2 19 0 3 0 0 0 0 0 0 2 1 0 0 0 76 0 8  
6 13 0 6 0 0 0 0 0 0 2 0 0 0 2 39 0 3  
0 1 0 6 0 0 0 0 0 0 0 0 0 0 2 18 0 1  
7 22 0 0 0 0 0 0 0 0 6 0 0 0 2 11 0 21  
3,546 11,247 863 3,048 343 4,931 10,839 1,645 11,384 5,698 4,302 5,414 5,475 612 30,000 6,417 3,082 4,994
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dee Valley
Dŵr Cymru
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Self-lay application – written acknowledgements within target W9.1 PERF
Self-lay applications - refused / returned/ questioned W9.1a INFO
Self-lay new connection - quotations within target W10.1 PERF
Self-lay <500 plots - written terms (quotations) within target W11.1 PERF
Self-lay design >500 plots - written terms (quotations) within target W12.1 PERF
Self-lay design >500 plots - % of written terms (quotations) extended by agreement W12.1a INFO
Self-lay signed agreement - written acknowledgement of receipt W13.1 PERF
Water provision for testing self-lay mains - within target W14.1 PERF
Water provision for testing self-lay mains - within extended target W14.1a INFO
Provision of permanent supply for self-lay mains – within target W15.1 PERF
Water Totals
26 173 19 45 14 147 98 9 306 114 66 101 32 7 239 260 71 69  
1,256 2,037 213 563 108 1,249 1,301 795 2,486 1,284 716 1,278 926 118 4,681 2,218 650 1,369  
1,256 2,037 213 563 108 1,249 1,301 795 2,486 1,284 716 1,278 926 118 4,681 2,218 650 1,369  
4,756 8,776 924 2,746 237 5,621 14,874 1,130 9,081 6,417 4,673 6,559 6,261 356 49,943 5,582 3,603 4,392  
1,783 6,290 710 1,710 263 3,453 6,687 1,341 7,409 3,137 1,507 4,029 3,397 169 10,963 2,025 2,419 3,889  
1,783 6,290 710 1,710 263 3,453 6,687 1,341 7,409 3,137 1,507 4,029 3,397 169 10,963 2,025 2,419 3,889  
156 172 18 19 4 95 247 21 269 376 48 85 62 12 317 355 58 101  
156 172 18 19 4 95 247 21 269 376 48 85 62 12 317 355 58 101  
146 129 23 14 4 70 147 18 207 280 47 66 60 9 596 147 41 170  
1 7 0 0 0 1 4 0 7 0 0 2 0 2 0 4 1 10  
147 136 23 14 4 71 151 18 214 280 47 68 60 11 596 151 42 180  
0 1 0 0 0 1 2 0 0 0 23 0 0 1 0 4 1 6  
110 194 15 38 15 20 272 12 101 67 101 139 51 10 80 196 62 220  
110 194 15 38 10 20 272 12 101 67 80 139 51 10 80 196 62 220  
16 77 1 8 3 30 18 0 41 0 21 3 0 0 42 17 2 12  
16 77 1 8 3 30 18 0 41 0 21 3 0 0 42 17 2 12  
18 4,902 24 731 66 133 79 0 3,539 0 1,721 150 0 0 24 65 650 0  
15 44 1 8 3 2 8 0 62 0 22 2 0 0 20 144 2 34  
0 3 0 1 0 0 0 0 2 0 0 0 0 0 0 3 0 1  
0 3 0 1 0 0 0 0 2 0 0 0 0 0 0 3 0 1  
5 29 0 5 0 0 0 0 3 0 3 4 0 0 0 135 3 8  
12 27 0 9 0 0 0 0 0 0 8 0 0 0 2 83 0 5  
12 27 0 9 0 0 0 0 0 0 8 0 0 0 2 83 0 3  
10 36 0 4 0 0 0 0 14 0 15 0 0 0 3 22 0 21  
8,310 22,896 1,948 5,901 717 10,821 23,735 3,326 23,527 11,675 8,948 12,418 10,789 683 66,910 11,256 7,562 10,301
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dee Valley
Dŵr Cymru
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Self-lay application – written acknowledgements within target W9.1 PERF
Self-lay applications - refused / returned/ questioned W9.1a INFO
Self-lay new connection - quotations within target W10.1 PERF
Self-lay <500 plots - written terms (quotations) within target W11.1 PERF
Self-lay design >500 plots - written terms (quotations) within target W12.1 PERF
Self-lay design >500 plots - % of written terms (quotations) extended by agreement W12.1a INFO
Self-lay signed agreement - written acknowledgement of receipt W13.1 PERF
Water provision for testing self-lay mains - within target W14.1 PERF
Water provision for testing self-lay mains - within extended target W14.1a INFO
Provision of permanent supply for self-lay mains – within target W15.1 PERF
Water Totals
9 173 19 40 14 147 94 9 285 114 57 101 28 5 160 221 57 59  
990 2,010 210 563 108 1,249 1,277 765 2,414 1,284 716 1,265 873 107 3,195 2,201 648 1,361  
445 242 0 87 29 408 334 86 1,159 0 103 180 513 42 766 805 31 552  
2,869 8,709 916 2,521 237 5,601 13,300 1,130 8,734 6,393 3,778 5,920 4,823 353 43,027 5,574 3,432 4,283  
710 5,624 683 1,524 263 3,308 4,593 1,340 7,239 2,867 1,293 3,848 3,343 123 9,125 1,863 2,200 3,277  
191 1,070 152 148 0 591 0 0 861 1,240 553 637 911 38 4,986 649 291 1,164  
62 162 18 19 4 95 219 21 259 376 47 83 48 9 273 352 55 100  
95 57 0 10 1 72 106 4 168 0 20 72 39 12 78 188 42 97  
34 107 23 14 4 69 135 14 177 278 32 57 15 8 378 146 26 150  
1 3 0 0 0 1 2 0 6 0 0 1 0 1 0 4 0 9  
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0  
0 1 0 0 0 1 0 0 0 0 23 0 0 0 0 3 0 5  
40 190 15 24 15 20 152 7 101 66 101 129 49 6 15 191 54 216  
17 78 13 9 0 8 0 4 60 47 51 0 0 0 9 58 4 23  
10 73 1 7 3 28 16 0 39 0 20 3 0 0 30 17 1 12  
7 26 0 6 0 0 7 0 21 0 8 2 0 0 4 1 0 7  
18 4,902 24 697 66 133 79 0 3,538 0 1,561 150 0 0 9 65 650 0  
7 38 1 7 3 2 8 0 47 0 16 2 0 0 13 136 1 33  
0 1 0 1 0 0 0 0 1 0 0 0 0 0 0 3 0 1  
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0 1  
2 29 0 4 0 0 0 0 0 0 3 2 0 0 0 135 3 8  
12 26 0 8 0 0 0 0 0 0 7 0 0 0 2 76 0 3  
3 1 0 6 0 0 0 0 0 0 3 0 0 0 2 36 0 1  
10 36 0 4 0 0 0 0 7 0 15 0 0 0 2 17 0 21  
4,774 22,083 1,910 5,433 717 10,653 19,875 3,286 22,847 11,378 7,646 11,561 9,179 612 56,229 11,001 7,127 9,533
Key:
Upper quartile performance
Inter-quartile performance
Lower quartile performance
Information metric
Metric Ref Type
Anglian
Dŵr Cymru
Northumbrian
Severn Trent
South West
Southern
Thames
United Utilities
Wessex
Yorkshire
 
Upper Quartile1
Lower Quartile2
Median
Average
Pre-development enquiry – reports issued within target S1.1 PERF
Sewer requisition - written acknowledgement of applications within target S2.1 PERF
Sewer requisition - applications refused/returned/questioned S2.1a INFO
Sewer requisition design – offers issued within target S3.1 PERF
Sewer requisition – constructed and commissioned within agreed extension S4.1 PERF
Sewer requisition – constructed and commissioned - extensions agreed S4.1a INFO
Technical vetting of adoptions & diversions– acknowledgements within target S5.1 PERF
Technical vetting of adoptions & diversions – applications refused/returned/questioned S5.1a INFO
Technical vetting of adoptions & diversions – approval or rejection letters within target S6.1 PERF
Technical vetting of adoptions & diversions – extensions agreed S6.1a INFO
Adoption legal agreement – draft agreements issued within target S7.1 PERF
s106 sewer connection - approval letters issued within target S8.1 PERF
s106 sewer connection - rejection letters issued within target S9.1 PERF
Sewerage Average
98.11% 100.00% 93.68% 96.30% 100.00% 50.00% 100.00% 99.21% 92.04% 99.36%   100.00% 93.68% 98.66% 92.87%  
100.00% 100.00% 100.00% 100.00% 100.00% 92.31% - 100.00% 100.00% 100.00%   100.00% 100.00% 100.00% 99.15%  
66.67% 14.29% 0.00% 16.67% 85.71% 7.69% - 100.00% 0.00% 16.67%   66.67% 7.69% 16.67% 34.19%  
0.00% 100.00% - 100.00% 85.71% 100.00% - 100.00% - 100.00%   100.00% 85.71% 100.00% 83.67%  
100.00% - - - 66.67% 100.00% - - - -   100.00% 66.67% 100.00% 88.89%  
0.00% - - - 0.00% 0.00% - - - -   0.00% 0.00% 0.00% 0.00%  
98.11% 99.49% 100.00% 100.00% 100.00% 94.59% 84.62% 96.81% 96.97% 99.57%   100.00% 96.81% 98.80% 97.02%  
18.87% 36.22% 41.94% 80.74% 85.29% 58.11% 43.59% 89.36% 36.36% 29.49%   80.74% 36.22% 42.76% 52.00%  
90.48% 99.65% 95.83% 95.45% 100.00% 90.11% 100.00% 100.00% 100.00% 99.22%   100.00% 95.45% 99.44% 97.07%  
1.19% 0.00% 0.00% 0.00% 0.00% 0.00% 54.00% 0.00% 0.00% 0.00%   0.00% 0.00% 0.00% 5.52%  
96.72% 99.28% 100.00% 96.00% 92.31% 100.00% 94.59% 96.39% 100.00% 100.00%   100.00% 96.00% 98.00% 97.53%  
97.29% 100.00% 100.00% 97.28% 100.00% 97.89% 96.55% 100.00% 84.09% 100.00%   100.00% 97.28% 98.95% 97.31%  
98.73% 100.00% - - 100.00% 100.00% 99.24% 97.18% 75.00% 100.00%   100.00% 97.96% 99.62% 96.27%  
97.42% 99.69% 97.60% 97.10% 98.31% 93.60% 97.24% 98.60% 89.51% 99.57%   98.60% 97.10% 97.51% 96.86%
Key
Upper quartile performance

Inter-quartile performance

Lower quartile performance

Information metric
Key:
Upper quartile performance
Inter-quartile performance
Lower quartile performance
Information metric
Metric Ref Type
Anglian
Dŵr Cymru
Northumbrian
Severn Trent
South West
Southern
Thames
United Utilities
Wessex
Yorkshire
 
Upper Quartile1
Lower Quartile2
Median
Average
Pre-development enquiry – reports issued within target S1.1 PERF
Sewer requisition - written acknowledgement of applications within target S2.1 PERF
Sewer requisition - applications refused/returned/questioned S2.1a INFO
Sewer requisition design – offers issued within target S3.1 PERF
Sewer requisition – constructed and commissioned within agreed extension S4.1 PERF
Sewer requisition – constructed and commissioned - extensions agreed S4.1a INFO
Technical vetting of adoptions & diversions– acknowledgements within target S5.1 PERF
Technical vetting of adoptions & diversions – applications refused/returned/questioned S5.1a INFO
Technical vetting of adoptions & diversions – approval or rejection letters within target S6.1 PERF
Technical vetting of adoptions & diversions – extensions agreed S6.1a INFO
Adoption legal agreement – draft agreements issued within target S7.1 PERF
s106 sewer connection - approval letters issued within target S8.1 PERF
s106 sewer connection - rejection letters issued within target S9.1 PERF
Sewerage Average
98.78% 100.00% 95.56% 95.54% 100.00% 65.55% 94.32% 99.23% 93.87% 88.29%   99.23% 93.87% 95.55% 93.11%  
100.00% 100.00% 100.00% 100.00% 97.14% 90.48% 85.71% 100.00% 100.00% 100.00%   100.00% 97.14% 100.00% 97.33%  
66.67% 14.29% 0.00% 10.00% 88.57% 9.52% 0.00% 80.00% 33.33% 12.50%   66.67% 9.52% 13.39% 31.49%  
0.00% 100.00% - 100.00% 60.87% 80.49% 50.00% 100.00% - 75.00%   100.00% 55.43% 77.74% 70.79%  
60.00% - - - 58.33% 100.00% - - - 100.00%   100.00% 59.17% 80.00% 79.58%  
0.00% - - - 0.00% 0.00% - - - 0.00%   0.00% 0.00% 0.00% 0.00%  
97.88% 99.27% 99.22% 96.09% 100.00% 96.43% 79.72% 97.07% 96.92% 99.29%   99.27% 96.43% 97.48% 96.19%  
22.46% 39.85% 43.75% 52.67% 85.25% 62.50% 44.06% 86.34% 38.46% 31.60%   62.50% 38.46% 43.90% 50.69%  
84.92% 99.80% 97.96% 95.63% 100.00% 82.17% 92.16% 99.40% 87.50% 98.19%   99.40% 87.50% 96.80% 93.77%  
0.56% 0.00% 0.00% 0.00% 15.09% 0.00% 52.94% 0.00% 0.00% 0.00%   0.56% 0.00% 0.00% 6.86%  
96.90% 96.90% 100.00% 84.32% 91.67% 91.11% 95.65% 97.26% 100.00% 94.03%   97.26% 91.67% 96.28% 94.78%  
98.20% 100.00% 100.00% 95.05% 99.47% 87.95% 89.99% 99.44% 89.53% 97.55%   99.47% 89.99% 97.88% 95.72%  
99.28% 100.00% - - 100.00% 100.00% 99.58% 98.42% 82.05% 99.42%   100.00% 98.85% 99.50% 97.34%  
97.45% 99.34% 98.20% 94.40% 97.37% 88.77% 93.11% 98.73% 92.51% 96.92%   98.20% 93.11% 97.15% 95.68%
Key
Upper quartile performance

Inter-quartile performance

Lower quartile performance

Information metric
Performance metric
Information metric
Metric Ref Type
Anglian
Dŵr Cymru
Northumbrian
Severn Trent
South West
Southern
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target S1.1 PERF
Sewer requisition - written acknowledgement of applications within target S2.1 PERF
Sewer requisition - applications refused/returned/questioned S2.1a INFO
Sewer requisition design – offers issued within target S3.1 PERF
Sewer requisition – constructed and commissioned within agreed extension S4.1 PERF
Sewer requisition – constructed and commissioned - extensions agreed S4.1a INFO
Technical vetting of adoptions & diversions– acknowledgements within target S5.1 PERF
Technical vetting of adoptions & diversions – applications refused/returned/questioned S5.1a INFO
Technical vetting of adoptions & diversions – approval or rejection letters within target S6.1 PERF
Technical vetting of adoptions & diversions – extensions agreed S6.1a INFO
Adoption legal agreement – draft agreements issued within target S7.1 PERF
s106 sewer connection - approval letters issued within target S8.1 PERF
s106 sewer connection - rejection letters issued within target S9.1 PERF
200-299 50-99 50-99 200-299 50-99 50-99 200-299 200-299 200-299 100-199  
10-19 5-9 1-5 5-9 10-19 20-49 0 1-5 1-5 5-9  
10-19 5-9 1-5 5-9 10-19 20-49 0 1-5 1-5 5-9  
1-5 1-5 0 1-5 10-19 20-49 0 1-5 0 5-9  
1-5 0 0 0 5-9 1-5 0 0 0 0  
1-5 0 0 0 5-9 1-5 0 0 0 0  
100-199 100-199 50-99 100-199 20-49 50-99 50-99 50-99 20-49 200-299  
100-199 100-199 50-99 100-199 20-49 50-99 50-99 50-99 20-49 200-299  
50-99 200-299 20-49 100-199 20-49 50-99 50-99 50-99 5-9 500-999  
50-99 200-299 20-49 100-199 20-49 50-99 50-99 50-99 5-9 500-999  
50-99 100-199 20-49 100-199 10-19 10-19 20-49 50-99 20-49 50-99  
300-499 200-299 50-99 500-999 100-199 300-499 500-999 100-199 100-199 100-199  
300-499 20-49 0 0 50-99 100-199 300-499 100-199 20-49 200-299  
Key
Performance metric

Information metric
Performance metric
Information metric
Metric Ref Type
Anglian
Dŵr Cymru
Northumbrian
Severn Trent
South West
Southern
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target S1.1 PERF
Sewer requisition - written acknowledgement of applications within target S2.1 PERF
Sewer requisition - applications refused/returned/questioned S2.1a INFO
Sewer requisition design – offers issued within target S3.1 PERF
Sewer requisition – constructed and commissioned within agreed extension S4.1 PERF
Sewer requisition – constructed and commissioned - extensions agreed S4.1a INFO
Technical vetting of adoptions & diversions– acknowledgements within target S5.1 PERF
Technical vetting of adoptions & diversions – applications refused/returned/questioned S5.1a INFO
Technical vetting of adoptions & diversions – approval or rejection letters within target S6.1 PERF
Technical vetting of adoptions & diversions – extensions agreed S6.1a INFO
Adoption legal agreement – draft agreements issued within target S7.1 PERF
s106 sewer connection - approval letters issued within target S8.1 PERF
s106 sewer connection - rejection letters issued within target S9.1 PERF
300-499 100-199 100-199 500-999 100-199 100-199 300-499 500-999 300-499 200-299  
10-19 10-19 1-5 10-19 20-49 20-49 5-9 5-9 1-5 5-9  
10-19 10-19 1-5 10-19 20-49 20-49 5-9 5-9 1-5 5-9  
1-5 5-9 0 1-5 20-49 20-49 5-9 1-5 0 10-19  
5-9 0 0 0 10-19 1-5 0 0 0 1-5  
5-9 0 0 0 10-19 1-5 0 0 0 1-5  
200-299 300-499 100-199 200-299 50-99 100-199 100-199 200-299 50-99 300-499  
200-299 300-499 100-199 200-299 50-99 100-199 100-199 200-299 50-99 300-499  
100-199 500-999 20-49 200-299 50-99 100-199 100-199 100-199 10-19 500-999  
100-199 500-999 20-49 200-299 50-99 100-199 100-199 100-199 10-19 500-999  
100-199 200-299 20-49 200-299 20-49 20-49 20-49 100-199 50-99 100-199  
500-999 300-499 100-199 1K-3K 100-199 500-999 1K-3K 300-499 200-299 300-499  
500-999 50-99 0 0 100-199 300-499 500-999 200-299 20-49 300-499  
Key
Performance metric

Information metric

Chart 1: Developer Services levels of service performance - % within target and activity levels sewerage
Quarter 2 (Jul-Sept) 2015-16

This report
Industry Average
Volumes

Chart 2: Developer Services levels of service performance - % within target and activity levels sewerage
Rolling year to date

This report
Industry Average
Volumes

Chart 3: Developer Services levels of service performance - % within target and activity levels sewerage
Latest 4 quarters

Q1 2015
This report
Industry Average
Volumes
Metric Ref Type
Anglian
Dŵr Cymru
Northumbrian
Severn Trent
South West
Southern
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target S1.1 PERF
Sewer requisition - written acknowledgement of applications within target S2.1 PERF
Sewer requisition - applications refused/returned/questioned S2.1a INFO
Sewer requisition design – offers issued within target S3.1 PERF
Sewer requisition – constructed and commissioned within agreed extension S4.1 PERF
Sewer requisition – constructed and commissioned - extensions agreed S4.1a INFO
Technical vetting of adoptions & diversions– acknowledgements within target S5.1 PERF
Technical vetting of adoptions & diversions – applications refused/returned/questioned S5.1a INFO
Technical vetting of adoptions & diversions – approval or rejection letters within target S6.1 PERF
Technical vetting of adoptions & diversions – extensions agreed S6.1a INFO
Adoption legal agreement – draft agreements issued within target S7.1 PERF
s106 sewer connection - approval letters issued within target S8.1 PERF
s106 sewer connection - rejection letters issued within target S9.1 PERF
Sewerage Totals
212 76 95 297 77 54 222 254 201 156  
12 7 1 6 14 26 0 4 1 6  
12 7 1 6 14 26 0 4 1 6  
1 4 0 2 14 25 0 1 0 9  
1 0 0 0 9 1 0 0 0 0  
1 0 0 0 9 1 0 0 0 0  
106 196 62 135 34 74 78 94 33 234  
106 196 62 135 34 74 78 94 33 234  
84 289 24 110 32 91 50 84 7 514  
84 289 24 110 32 91 50 84 7 514  
61 139 20 100 13 19 37 83 27 60  
332 200 90 625 102 332 667 193 132 199  
394 47 0 0 61 144 396 142 28 219  
1,203 958 292 1,275 356 766 1,450 855 429 1,397
Metric Ref Type
Anglian
Dŵr Cymru
Northumbrian
Severn Trent
South West
Southern
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target S1.1 PERF
Sewer requisition - written acknowledgement of applications within target S2.1 PERF
Sewer requisition - applications refused/returned/questioned S2.1a INFO
Sewer requisition design – offers issued within target S3.1 PERF
Sewer requisition – constructed and commissioned within agreed extension S4.1 PERF
Sewer requisition – constructed and commissioned - extensions agreed S4.1a INFO
Technical vetting of adoptions & diversions– acknowledgements within target S5.1 PERF
Technical vetting of adoptions & diversions – applications refused/returned/questioned S5.1a INFO
Technical vetting of adoptions & diversions – approval or rejection letters within target S6.1 PERF
Technical vetting of adoptions & diversions – extensions agreed S6.1a INFO
Adoption legal agreement – draft agreements issued within target S7.1 PERF
s106 sewer connection - approval letters issued within target S8.1 PERF
s106 sewer connection - rejection letters issued within target S9.1 PERF
Sewerage Totals
208 76 89 286 77 27 222 252 185 155  
12 7 1 6 14 24 0 4 1 6  
8 1 0 1 12 2 0 4 0 1  
0 4 0 2 12 25 0 1 0 9  
1 0 0 0 6 1 0 0 0 0  
0 0 0 0 0 0 0 0 0 0  
104 195 62 135 34 70 66 91 32 233  
20 71 26 109 29 43 34 84 12 69  
76 288 23 105 32 82 50 84 7 510  
1 0 0 0 0 0 27 0 0 0  
59 138 20 96 12 19 35 80 27 60  
323 200 90 608 102 325 644 193 111 199  
389 47 0 0 61 144 393 138 21 219  
1,172 955 285 1,238 350 717 1,410 843 384 1,391
Metric Ref Type
Anglian
Dŵr Cymru
Northumbrian
Severn Trent
South West
Southern
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target S1.1 PERF
Sewer requisition - written acknowledgement of applications within target S2.1 PERF
Sewer requisition - applications refused/returned/questioned S2.1a INFO
Sewer requisition design – offers issued within target S3.1 PERF
Sewer requisition – constructed and commissioned within agreed extension S4.1 PERF
Sewer requisition – constructed and commissioned - extensions agreed S4.1a INFO
Technical vetting of adoptions & diversions– acknowledgements within target S5.1 PERF
Technical vetting of adoptions & diversions – applications refused/returned/questioned S5.1a INFO
Technical vetting of adoptions & diversions – approval or rejection letters within target S6.1 PERF
Technical vetting of adoptions & diversions – extensions agreed S6.1a INFO
Adoption legal agreement – draft agreements issued within target S7.1 PERF
s106 sewer connection - approval letters issued within target S8.1 PERF
s106 sewer connection - rejection letters issued within target S9.1 PERF
Sewerage Totals
411 147 180 628 143 119 387 521 375 299  
12 14 1 10 35 42 7 5 3 8  
12 14 1 10 35 42 7 5 3 8  
2 9 0 4 23 41 6 2 0 16  
5 0 0 0 12 1 0 0 0 1  
5 0 0 0 12 1 0 0 0 1  
236 409 128 281 61 112 143 205 65 424  
236 409 128 281 61 112 143 205 65 424  
179 509 49 229 53 129 102 168 16 940  
179 509 49 229 53 129 102 168 16 940  
129 258 40 236 24 45 46 146 58 134  
667 392 159 1,292 189 614 1,419 358 258 368  
833 91 0 0 144 304 951 253 39 344  
2,474 1,829 557 2,680 684 1,407 3,061 1,658 814 2,534
Metric Ref Type
Anglian
Dŵr Cymru
Northumbrian
Severn Trent
South West
Southern
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target S1.1 PERF
Sewer requisition - written acknowledgement of applications within target S2.1 PERF
Sewer requisition - applications refused/returned/questioned S2.1a INFO
Sewer requisition design – offers issued within target S3.1 PERF
Sewer requisition – constructed and commissioned within agreed extension S4.1 PERF
Sewer requisition – constructed and commissioned - extensions agreed S4.1a INFO
Technical vetting of adoptions & diversions– acknowledgements within target S5.1 PERF
Technical vetting of adoptions & diversions – applications refused/returned/questioned S5.1a INFO
Technical vetting of adoptions & diversions – approval or rejection letters within target S6.1 PERF
Technical vetting of adoptions & diversions – extensions agreed S6.1a INFO
Adoption legal agreement – draft agreements issued within target S7.1 PERF
s106 sewer connection - approval letters issued within target S8.1 PERF
s106 sewer connection - rejection letters issued within target S9.1 PERF
Sewerage Totals
406 147 172 600 143 78 365 517 352 264  
12 14 1 10 34 38 6 5 3 8  
8 2 0 1 31 4 0 4 1 1  
0 9 0 4 14 33 3 2 0 12  
3 0 0 0 7 1 0 0 0 1  
0 0 0 0 0 0 0 0 0 0  
231 406 127 270 61 108 114 199 63 421  
53 163 56 148 52 70 63 177 25 134  
152 508 48 219 53 106 94 167 14 923  
1 0 0 0 8 0 54 0 0 0  
125 250 40 199 22 41 44 142 58 126  
655 392 159 1,228 188 540 1,277 356 231 359  
827 91 0 0 144 304 947 249 32 342  
2,411 1,817 547 2,530 666 1,249 2,850 1,637 753 2,456

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