Developer services

Developer Services Levels of Service Report: Provisional - Quarter 4 (Jan-Mar 2018-19)
Published: 05 May 2019

Filter Data
Key:
Upper quartile performance
Inter-quartile performance
Lower quartile performance
Information metric
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dŵr Cymru
Hafren Dfrdwy
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
 
Upper Quartile1
Lower Quartile2
Median
Average
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Mains diversions - written acknowledgements within target W16.1 PERF
Mains diversions- applications returned/refused/questioned W16.1a INFO
Mains diversions (without constraints) - quotations within target W17.1 PERF
Mains diversions (with constraints) - quotations within target W17.2 PERF
Mains diversion quotations - % where agreed extension W17.2a INFO
Mains diversions - construction/commissioning within target W18.1 PERF
Self-lay point of connection applications - written acknowledgements within target W19.1 PERF
Self-lay Point of Connection report < 500 plots etc - reports issued within target W20.1 PERF
Self-lay Point of Connection reports >500 plots etc - reports issued within target W21.1 PERF
Self-lay design approval and terms request application - written acknowledgements within target W22.1 PERF
Sel-lay design and terms request <500 plots etc - quotations within target W23.1 PERF
Self-lay design and terms request >500 plots etc - quotations within target W24.1 PERF
Self-lay signed agreement - acknowledgements within target W25.1 PERF
Self-lay water for pressure/bacteriological testing - provided within target W26.1 PERF
Self-lay permanent water supply - provided within target W27.1 PERF
Self-lay vesting certificates - issued within target W28.1 PERF
Self-lay Asset Payments - issued within target W29.1 PERF
Self-lay plot references and costing details - issued within target W30.1 PERF
Water Average
95.65% 100.00% - 100.00% 100.00% 100.00% 100.00% 77.78% 100.00% 100.00% 100.00% 100.00% 100.00% - 97.36% 99.17% 92.31% 77.78%   100.00% 96.50% 100.00% 96.25%  
99.00% 100.00% 99.19% 100.00% 99.86% 100.00% 100.00% 100.00% 99.92% 100.00% 98.52% 100.00% 100.00% 83.44% 99.90% 99.50% 99.16% 99.72%   100.00% 99.19% 99.91% 98.79%  
39.86% 8.85% 0.00% 9.73% 71.59% 75.00% 71.92% 3.76% 81.07% 7.75% 28.89% 17.58% 55.56% 83.44% 37.30% 53.75% 34.27% 30.32%   71.59% 9.73% 35.78% 39.48%  
83.88% 100.00% 99.19% 99.67% 100.00% 100.00% 99.77% 99.42% 99.98% 99.86% 95.43% 99.92% 99.92% 94.85% 99.99% 99.75% 95.14% 98.95%   99.98% 98.95% 99.76% 98.10%  
99.37% 98.96% 98.16% 93.80% 100.00% 100.00% 89.87% 97.16% 99.88% 91.53% 88.09% 99.04% 100.00% 98.03% 95.85% 97.28% 98.93% 95.72%   99.37% 95.72% 98.09% 96.76%  
32.53% 35.27% 29.95% 24.65% 18.11% 38.04% 13.81% 21.59% 27.87% 40.37% 19.74% 28.49% 25.66% 98.03% 79.18% 48.46% 28.10% 11.76%   38.04% 21.59% 28.29% 34.53%  
93.75% 100.00% 100.00% 100.00% 100.00% 100.00% 90.99% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 75.00% 100.00% 96.18% 100.00% 100.00%   100.00% 100.00% 100.00% 97.55%  
70.31% 32.45% 100.00% 70.45% 88.00% 80.00% 67.57% 25.00% 95.12% 17.98% 63.64% 48.39% 100.00% 75.00% 17.54% 65.65% 61.54% 90.48%   88.00% 48.39% 68.94% 64.95%  
95.65% 100.00% 100.00% 93.94% 97.14% 100.00% 98.88% 100.00% 97.41% 100.00% 80.00% 100.00% 100.00% 83.33% 85.31% 100.00% 100.00% 56.94%   100.00% 93.94% 99.44% 93.81%  
100.00% 100.00% - - 100.00% - 100.00% - - - 100.00% - - - 100.00% 100.00% 100.00% 100.00%   100.00% 100.00% 100.00% 100.00%  
6.12% 5.22% 0.00% 0.00% 2.78% 0.00% 1.11% 0.00% 0.00% 0.00% 16.67% 0.00% 0.00% 0.00% 1.38% 7.84% 2.63% 0.48%   2.78% 0.00% 0.24% 2.46%  
12.50% - - - 0.00% - - - - - - - - - - - 0.00% 100.00%   56.25% 0.00% 6.25% 28.13%  
80.88% 100.00% 62.50% 70.37% 100.00% - 99.00% 60.00% 100.00% 100.00% 100.00% 98.96% 100.00% - 93.18% 99.35% 94.44% 88.79%   100.00% 84.83% 98.98% 90.47%  
33.82% 39.33% 62.50% 55.56% 20.51% - 0.00% 20.00% 24.00% 54.55% 100.00% 8.33% 56.86% - 34.09% 23.87% 44.44% 5.61%   55.05% 20.26% 33.96% 36.47%  
95.65% 100.00% 100.00% 100.00% 100.00% 100.00% 96.43% 100.00% 100.00% 100.00% 80.00% 100.00% 100.00% - 96.97% 94.92% 71.43% 100.00%   100.00% 96.43% 100.00% 96.20%  
63.04% 20.51% 100.00% 0.00% 33.33% 100.00% 42.86% 0.00% 93.59% 0.00% - 50.00% - - 46.97% 20.76% 57.14% 87.50%   87.50% 20.51% 46.97% 47.71%  
90.48% 100.00% - 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% - - 93.62% 100.00% 0.00% 72.22%   100.00% 93.62% 100.00% 90.42%  
100.00% - - - - - - - - - 100.00% - 100.00% - - 100.00% - -   100.00% 100.00% 100.00% 100.00%  
19.23% 0.00% - 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 20.00% 0.00% 100.00% - 0.00% 3.45% 0.00% 0.00%   1.72% 0.00% 0.00% 8.92%  
100.00% 100.00% - 100.00% 100.00% - 100.00% 100.00% - 100.00% 100.00% 83.33% - - 100.00% 96.55% 100.00% 66.67%   100.00% 100.00% 100.00% 95.89%  
100.00% 100.00% - - - 100.00% 75.00% 100.00% 100.00% 100.00% 100.00% - 75.00% - - 99.26% - 100.00%   100.00% 99.26% 100.00% 95.39%  
25.00% - - - 50.00% 100.00% 100.00% - 100.00% 100.00% 100.00% - - - - 99.61% - 100.00%   100.00% 99.61% 100.00% 86.07%  
- - - - 100.00% - - 100.00% - - - - - - - 100.00% - -   100.00% 100.00% 100.00% 100.00%  
100.00% - - 100.00% 100.00% - 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% - - 97.56% 94.74% 100.00% 96.77%   100.00% 100.00% 100.00% 99.16%  
50.00% - - 100.00% 100.00% 100.00% 66.67% 100.00% 100.00% 100.00% 100.00% - 100.00% - 73.33% 97.63% 100.00% 50.00%   100.00% 73.33% 100.00% 88.40%  
- - - - - - - - - - - - - - - 100.00% - -   100.00% 100.00% 100.00% 100.00%  
0.00% 100.00% - 75.00% - - 100.00% 100.00% 100.00% 100.00% 100.00% - 83.33% - 53.57% 98.86% 100.00% 80.00%   100.00% 80.00% 100.00% 83.91%  
100.00% 100.00% - - - - - 100.00% - 100.00% 100.00% - - - 87.50% 90.80% 100.00% 60.00%   100.00% 90.80% 100.00% 93.14%  
- 100.00% - 100.00% 100.00% - - - 100.00% 100.00% 100.00% - 100.00% - 100.00% 100.00% - 66.67%   100.00% 100.00% 100.00% 96.67%  
- 100.00% - 80.00% 100.00% - 66.67% - 100.00% 100.00% 100.00% 100.00% - - 90.00% 98.84% 100.00% 52.94%   100.00% 85.00% 100.00% 90.70%  
- 100.00% - 100.00% 100.00% - 40.00% - 100.00% 85.71% 75.00% - 100.00% - 85.19% 98.80% 100.00% 29.03%   100.00% 80.09% 99.40% 84.48%  
100.00% 100.00% - 100.00% 100.00% - - - 100.00% 100.00% 100.00% - 100.00% - 100.00% 99.45% 100.00% 98.35%   100.00% 100.00% 100.00% 99.82%  
89.23% 99.64% 98.49% 97.75% 99.95% 100.00% 97.30% 98.20% 99.93% 98.87% 95.53% 99.59% 99.92% 93.94% 98.68% 99.25% 97.93% 96.53%   99.64% 97.30% 98.59% 97.82%
Key
Upper quartile performance

Inter-quartile performance

Lower quartile performance

Information metric
Key:
Upper quartile performance
Inter-quartile performance
Lower quartile performance
Information metric
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dŵr Cymru
Hafren Dfrdwy
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
 
Upper Quartile1
Lower Quartile2
Median
Average
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Mains diversions - written acknowledgements within target W16.1 PERF
Mains diversions- applications returned/refused/questioned W16.1a INFO
Mains diversions (without constraints) - quotations within target W17.1 PERF
Mains diversions (with constraints) - quotations within target W17.2 PERF
Mains diversion quotations - % where agreed extension W17.2a INFO
Mains diversions - construction/commissioning within target W18.1 PERF
Self-lay point of connection applications - written acknowledgements within target W19.1 PERF
Self-lay Point of Connection report < 500 plots etc - reports issued within target W20.1 PERF
Self-lay Point of Connection reports >500 plots etc - reports issued within target W21.1 PERF
Self-lay design approval and terms request application - written acknowledgements within target W22.1 PERF
Sel-lay design and terms request <500 plots etc - quotations within target W23.1 PERF
Self-lay design and terms request >500 plots etc - quotations within target W24.1 PERF
Self-lay signed agreement - acknowledgements within target W25.1 PERF
Self-lay water for pressure/bacteriological testing - provided within target W26.1 PERF
Self-lay permanent water supply - provided within target W27.1 PERF
Self-lay vesting certificates - issued within target W28.1 PERF
Self-lay Asset Payments - issued within target W29.1 PERF
Self-lay plot references and costing details - issued within target W30.1 PERF
Water Average
93.18% 99.48% 100.00% 93.10% 99.55% 100.00% 100.00% 93.33% 99.79% 99.20% 97.49% 100.00% 100.00% 100.00% 90.54% 98.72% 97.48% 66.22%   100.00% 93.33% 99.34% 96.00%  
99.54% 99.98% 99.76% 99.92% 99.96% 100.00% 99.28% 98.95% 99.92% 99.80% 97.88% 99.93% 100.00% 76.40% 99.93% 96.58% 98.92% 95.87%   99.93% 98.92% 99.78% 97.92%  
38.52% 29.25% 0.00% 10.48% 65.90% 78.93% 62.61% 1.90% 78.94% 23.14% 32.63% 16.91% 49.37% 78.59% 40.20% 49.98% 16.92% 43.12%   62.61% 16.92% 39.36% 39.85%  
92.84% 99.99% 99.60% 99.81% 99.91% 100.00% 99.43% 97.42% 99.80% 99.89% 98.58% 99.82% 99.66% 91.37% 100.00% 99.10% 97.17% 86.93%   99.89% 97.42% 99.63% 97.85%  
97.41% 99.26% 98.28% 87.94% 99.44% 100.00% 87.32% 95.19% 99.35% 93.40% 94.28% 98.95% 100.00% 88.70% 93.36% 93.63% 97.66% 90.40%   99.26% 93.36% 96.30% 95.25%  
29.62% 25.90% 24.61% 22.62% 17.88% 34.18% 15.00% 10.29% 30.72% 47.12% 36.65% 19.20% 22.59% 80.96% 75.66% 42.91% 22.48% 9.65%   36.65% 19.20% 25.26% 31.56%  
95.71% 99.78% 100.00% 97.96% 100.00% 100.00% 88.02% 100.00% 100.00% 100.00% 97.22% 100.00% 97.67% 69.81% 97.55% 96.44% 99.54% 93.98%   100.00% 96.44% 98.75% 96.32%  
68.53% 45.58% 70.00% 64.63% 68.89% 66.67% 65.63% 46.58% 94.76% 15.88% 37.22% 57.14% 94.19% 90.48% 7.76% 58.42% 52.07% 92.77%   70.00% 46.58% 65.13% 60.95%  
96.13% 99.76% 100.00% 96.36% 97.30% 100.00% 97.70% 97.37% 98.70% 99.74% 95.43% 100.00% 77.91% 81.97% 79.47% 98.71% 100.00% 32.14%   99.76% 95.43% 97.53% 91.59%  
82.35% 100.00% - - 100.00% 100.00% 100.00% 100.00% 100.00% - 100.00% - - - 50.00% 100.00% 100.00% 20.00%   100.00% 91.18% 100.00% 87.70%  
5.65% 5.01% 0.00% 0.00% 0.67% 8.70% 2.25% 2.56% 0.16% 0.00% 1.13% 0.00% 0.00% 0.00% 1.04% 4.12% 3.65% 0.85%   3.65% 0.00% 0.94% 1.99%  
3.16% 100.00% - - 0.00% - 5.00% 0.00% - - - - - - - - 42.86% 50.00%   50.00% 0.00% 5.00% 28.72%  
68.81% 100.00% 82.76% 61.73% 100.00% - 99.77% 38.78% 100.00% 96.15% 100.00% 98.66% 96.99% 100.00% 88.07% 99.46% 95.00% 82.71%   100.00% 82.76% 96.99% 88.76%  
35.64% 56.20% 44.83% 46.91% 16.22% 100.00% 1.62% 6.12% 19.14% 74.04% 96.15% 10.24% 46.62% 100.00% 43.75% 18.43% 43.33% 5.76%   56.20% 16.22% 43.54% 42.50%  
95.43% 100.00% 100.00% 87.50% 100.00% 100.00% 96.81% 100.00% 100.00% 100.00% 87.23% 100.00% 96.88% 100.00% 95.75% 97.41% 60.71% 93.65%   100.00% 95.43% 98.70% 95.08%  
64.57% 44.33% 100.00% 40.00% 44.44% 63.64% 61.97% 16.67% 88.89% 6.14% 12.00% 56.10% 0.00% - 41.98% 19.76% 71.43% 77.78%   64.57% 19.76% 44.44% 47.63%  
80.00% 100.00% 100.00% 100.00% 100.00% 100.00% 98.11% 100.00% 96.72% 100.00% 82.61% 100.00% - - 75.93% 99.24% 57.14% 53.13%   100.00% 81.30% 99.62% 90.18%  
62.50% 100.00% - - 100.00% - - - - 100.00% 100.00% - 100.00% - - 100.00% - -   100.00% 100.00% 100.00% 94.64%  
9.09% 1.39% 0.00% 0.00% 2.38% 0.00% 0.00% 0.00% 0.00% 6.25% 8.00% 0.00% 100.00% - 0.00% 1.50% 0.00% 0.00%   2.38% 0.00% 0.00% 7.57%  
22.22% 100.00% - 100.00% 100.00% - 100.00% 100.00% 81.82% 100.00% 100.00% 94.44% - - 86.21% 96.47% 100.00% 72.73%   100.00% 86.21% 100.00% 89.56%  
96.00% 100.00% 100.00% 100.00% - 100.00% 93.10% 100.00% 99.32% 100.00% 100.00% - 83.33% 100.00% - 99.37% - 89.39%   100.00% 96.00% 100.00% 97.18%  
76.92% 100.00% - - 66.67% 100.00% 100.00% - 100.00% 100.00% 100.00% - 0.00% 100.00% - 99.89% - 84.48%   100.00% 80.70% 100.00% 85.66%  
- - 100.00% - 100.00% - 0.00% 100.00% 100.00% 100.00% 100.00% - - - - 96.00% - -   100.00% 98.00% 100.00% 87.00%  
100.00% 100.00% 100.00% 100.00% 66.67% - 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% - 98.37% 96.98% 97.56% 89.06%   100.00% 97.97% 100.00% 96.79%  
59.32% 100.00% 100.00% 100.00% 100.00% 100.00% 91.67% 66.67% 100.00% 100.00% 100.00% 100.00% 85.71% - 78.05% 98.87% 100.00% 28.57%   100.00% 85.71% 100.00% 88.76%  
100.00% 100.00% - - 100.00% - - - 100.00% 100.00% 100.00% 100.00% - - - 100.00% - -   100.00% 100.00% 100.00% 100.00%  
19.67% 100.00% 100.00% 92.31% 100.00% - 100.00% 100.00% 99.03% 100.00% 100.00% 100.00% 83.33% - 60.19% 98.44% 100.00% 69.89%   100.00% 87.82% 100.00% 88.93%  
70.00% 100.00% - 100.00% 100.00% - 100.00% 100.00% 100.00% 100.00% 100.00% - - - 86.67% 91.21% 83.33% 38.10%   100.00% 86.67% 100.00% 89.95%  
33.33% 100.00% 100.00% 100.00% 90.00% - 100.00% 100.00% 100.00% 100.00% 100.00% - 100.00% - 88.24% 97.59% 100.00% 42.86%   100.00% 90.00% 100.00% 90.13%  
42.31% 98.00% 100.00% 88.33% 100.00% - 96.77% 33.33% 100.00% 100.00% 100.00% 84.21% - - 73.43% 99.63% 96.67% 58.73%   100.00% 73.43% 96.77% 84.76%  
86.67% 98.63% 0.00% 100.00% 100.00% - 87.50% - 100.00% 97.06% 78.95% 100.00% 93.75% - 70.91% 99.46% 100.00% 55.10%   100.00% 78.95% 97.06% 84.54%  
99.92% 100.00% 100.00% 100.00% 100.00% 100.00% - 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% - 100.00% 99.30% 100.00% 97.79%   100.00% 100.00% 100.00% 99.81%  
94.32% 99.75% 99.22% 96.23% 99.73% 100.00% 96.17% 96.41% 99.73% 99.10% 98.16% 99.51% 99.66% 87.24% 97.65% 98.48% 97.78% 87.63%   99.66% 96.23% 98.32% 97.04%
Key
Upper quartile performance

Inter-quartile performance

Lower quartile performance

Information metric
Performance metric
Information metric
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dŵr Cymru
Hafren Dfrdwy
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Mains diversions - written acknowledgements within target W16.1 PERF
Mains diversions- applications returned/refused/questioned W16.1a INFO
Mains diversions (without constraints) - quotations within target W17.1 PERF
Mains diversions (with constraints) - quotations within target W17.2 PERF
Mains diversion quotations - % where agreed extension W17.2a INFO
Mains diversions - construction/commissioning within target W18.1 PERF
Self-lay point of connection applications - written acknowledgements within target W19.1 PERF
Self-lay Point of Connection report < 500 plots etc - reports issued within target W20.1 PERF
Self-lay Point of Connection reports >500 plots etc - reports issued within target W21.1 PERF
Self-lay design approval and terms request application - written acknowledgements within target W22.1 PERF
Sel-lay design and terms request <500 plots etc - quotations within target W23.1 PERF
Self-lay design and terms request >500 plots etc - quotations within target W24.1 PERF
Self-lay signed agreement - acknowledgements within target W25.1 PERF
Self-lay water for pressure/bacteriological testing - provided within target W26.1 PERF
Self-lay permanent water supply - provided within target W27.1 PERF
Self-lay vesting certificates - issued within target W28.1 PERF
Self-lay Asset Payments - issued within target W29.1 PERF
Self-lay plot references and costing details - issued within target W30.1 PERF
20-49 50-99 0 10-19 50-99 1-5 20-49 5-9 100-199 20-49 5-9 20-49 10-19 0 200-299 100-199 20-49 20-49  
500-999 1K-3K 100-199 300-499 500-999 50-99 500-999 100-199 1K-3K 500-999 100-199 500-999 300-499 100-199 1K-3K 1K-3K 300-499 500-999  
500-999 1K-3K 100-199 300-499 500-999 50-99 500-999 100-199 1K-3K 500-999 100-199 500-999 300-499 100-199 1K-3K 1K-3K 300-499 500-999  
5K-10K 3K-5K 300-499 500-999 1K-3K 100-199 5K-10K 500-999 3K-5K 10K-25K 1K-3K 1K-3K 1K-3K 100-199 10K-25K 5K-10K 1K-3K 5K-10K  
1K-3K 3K-5K 200-299 500-999 1K-3K 50-99 3K-5K 300-499 3K-5K 1K-3K 500-999 1K-3K 1K-3K 300-499 5K-10K 1K-3K 500-999 1K-3K  
1K-3K 3K-5K 200-299 500-999 1K-3K 50-99 3K-5K 300-499 3K-5K 1K-3K 500-999 1K-3K 1K-3K 300-499 5K-10K 1K-3K 500-999 1K-3K  
100-199 100-199 5-9 20-49 50-99 5-9 100-199 10-19 100-199 50-99 10-19 20-49 10-19 5-9 50-99 100-199 50-99 50-99  
100-199 100-199 5-9 20-49 50-99 5-9 100-199 10-19 100-199 50-99 10-19 20-49 10-19 5-9 50-99 100-199 50-99 50-99  
20-49 100-199 1-5 20-49 20-49 1-5 50-99 5-9 100-199 50-99 10-19 20-49 10-19 10-19 100-199 20-49 20-49 200-299  
1-5 5-9 0 0 1-5 0 1-5 0 0 0 1-5 0 0 0 1-5 1-5 1-5 1-5  
20-49 100-199 1-5 20-49 20-49 1-5 50-99 5-9 100-199 50-99 10-19 20-49 10-19 10-19 100-199 50-99 20-49 200-299  
10-19 0 0 0 1-5 0 0 0 0 0 0 0 0 0 0 0 1-5 1-5  
50-99 50-99 5-9 20-49 20-49 0 100-199 10-19 100-199 20-49 20-49 50-99 50-99 0 20-49 100-199 10-19 100-199  
50-99 50-99 5-9 20-49 20-49 0 100-199 10-19 100-199 20-49 20-49 50-99 50-99 0 20-49 100-199 10-19 100-199  
20-49 20-49 1-5 1-5 10-19 1-5 20-49 1-5 50-99 20-49 10-19 5-9 10-19 0 50-99 200-299 10-19 20-49  
20-49 20-49 1-5 1-5 10-19 1-5 20-49 1-5 50-99 20-49 0 5-9 0 0 50-99 200-299 10-19 20-49  
20-49 20-49 0 1-5 10-19 1-5 10-19 1-5 20-49 20-49 1-5 1-5 0 0 20-49 20-49 1-5 10-19  
5-9 0 0 0 0 0 0 0 0 0 1-5 0 1-5 0 0 1-5 0 0  
20-49 20-49 0 1-5 10-19 1-5 10-19 1-5 20-49 20-49 5-9 1-5 1-5 0 20-49 20-49 1-5 10-19  
1-5 10-19 0 1-5 5-9 0 5-9 1-5 0 10-19 5-9 5-9 0 0 1-5 20-49 1-5 1-5  
20-49 1-5 0 0 0 1-5 1-5 1-5 20-49 1-5 1-5 0 1-5 0 0 300-499 0 10-19  
1-5 0 0 0 1-5 1-5 1-5 0 20-49 5-9 1-5 0 0 0 0 500-999 0 10-19  
0 0 0 0 1-5 0 0 1-5 0 0 0 0 0 0 0 5-9 0 0  
1-5 0 0 1-5 1-5 0 5-9 1-5 5-9 1-5 10-19 1-5 0 0 20-49 100-199 10-19 20-49  
10-19 0 0 1-5 1-5 1-5 5-9 1-5 20-49 5-9 10-19 0 1-5 0 10-19 100-199 10-19 20-49  
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1-5 0 0  
10-19 10-19 0 1-5 0 0 5-9 1-5 10-19 5-9 1-5 0 5-9 0 20-49 50-99 5-9 20-49  
1-5 20-49 0 0 0 0 0 1-5 0 1-5 1-5 0 0 0 5-9 50-99 1-5 10-19  
0 50-99 0 1-5 1-5 0 0 0 1-5 5-9 5-9 0 1-5 0 1-5 10-19 0 1-5  
0 50-99 0 10-19 1-5 0 1-5 0 100-199 5-9 5-9 5-9 0 0 50-99 100-199 5-9 10-19  
0 20-49 0 20-49 5-9 0 5-9 0 20-49 5-9 10-19 0 1-5 0 50-99 100-199 1-5 20-49  
500-999 1K-3K 0 500-999 100-199 0 0 0 3K-5K 1-5 1K-3K 0 5-9 0 3K-5K 5K-10K 1K-3K 500-999  
Key
Performance metric

Information metric
Performance metric
Information metric
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dŵr Cymru
Hafren Dfrdwy
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Mains diversions - written acknowledgements within target W16.1 PERF
Mains diversions- applications returned/refused/questioned W16.1a INFO
Mains diversions (without constraints) - quotations within target W17.1 PERF
Mains diversions (with constraints) - quotations within target W17.2 PERF
Mains diversion quotations - % where agreed extension W17.2a INFO
Mains diversions - construction/commissioning within target W18.1 PERF
Self-lay point of connection applications - written acknowledgements within target W19.1 PERF
Self-lay Point of Connection report < 500 plots etc - reports issued within target W20.1 PERF
Self-lay Point of Connection reports >500 plots etc - reports issued within target W21.1 PERF
Self-lay design approval and terms request application - written acknowledgements within target W22.1 PERF
Sel-lay design and terms request <500 plots etc - quotations within target W23.1 PERF
Self-lay design and terms request >500 plots etc - quotations within target W24.1 PERF
Self-lay signed agreement - acknowledgements within target W25.1 PERF
Self-lay water for pressure/bacteriological testing - provided within target W26.1 PERF
Self-lay permanent water supply - provided within target W27.1 PERF
Self-lay vesting certificates - issued within target W28.1 PERF
Self-lay Asset Payments - issued within target W29.1 PERF
Self-lay plot references and costing details - issued within target W30.1 PERF
100-199 300-499 1-5 50-99 300-499 10-19 100-199 20-49 300-499 100-199 300-499 100-199 50-99 1-5 500-999 300-499 100-199 100-199  
3K-5K 5K-10K 300-499 1K-3K 1K-3K 200-299 1K-3K 300-499 3K-5K 1K-3K 1K-3K 3K-5K 1K-3K 500-999 5K-10K 5K-10K 1K-3K 1K-3K  
3K-5K 5K-10K 300-499 1K-3K 1K-3K 200-299 1K-3K 300-499 3K-5K 1K-3K 1K-3K 3K-5K 1K-3K 300-499 5K-10K 5K-10K 1K-3K 1K-3K  
25K-50K 10K-25K 1K-3K 3K-5K 10K-25K 300-499 25K-50K 3K-5K 10K-25K 50K-100K 10K-25K 10K-25K 10K-25K 1K-3K 25K-50K 25K-50K 5K-10K 10K-25K  
10K-25K 10K-25K 1K-3K 1K-3K 5K-10K 200-299 10K-25K 1K-3K 10K-25K 5K-10K 3K-5K 5K-10K 5K-10K 1K-3K 10K-25K 3K-5K 3K-5K 10K-25K  
10K-25K 10K-25K 1K-3K 1K-3K 5K-10K 200-299 10K-25K 1K-3K 10K-25K 5K-10K 3K-5K 5K-10K 5K-10K 1K-3K 10K-25K 3K-5K 3K-5K 10K-25K  
500-999 300-499 10-19 100-199 100-199 10-19 300-499 50-99 300-499 500-999 100-199 100-199 50-99 50-99 200-299 500-999 200-299 300-499  
500-999 300-499 10-19 100-199 100-199 10-19 300-499 50-99 300-499 500-999 100-199 100-199 50-99 20-49 200-299 500-999 200-299 300-499  
200-299 300-499 5-9 100-199 100-199 20-49 300-499 20-49 500-999 300-499 100-199 100-199 50-99 50-99 500-999 200-299 100-199 500-999  
10-19 20-49 0 0 1-5 1-5 5-9 1-5 1-5 0 1-5 0 0 0 5-9 10-19 5-9 5-9  
300-499 300-499 5-9 100-199 100-199 20-49 300-499 20-49 500-999 300-499 100-199 100-199 50-99 50-99 500-999 200-299 100-199 500-999  
50-99 1-5 0 0 1-5 0 20-49 1-5 0 0 0 0 0 0 0 0 5-9 1-5  
200-299 300-499 20-49 50-99 100-199 0 300-499 20-49 300-499 100-199 20-49 300-499 100-199 1-5 100-199 500-999 50-99 300-499  
200-299 300-499 20-49 50-99 100-199 5-9 300-499 20-49 300-499 100-199 20-49 300-499 100-199 1-5 100-199 500-999 50-99 300-499  
100-199 50-99 1-5 5-9 50-99 10-19 50-99 5-9 200-299 100-199 20-49 20-49 20-49 1-5 200-299 500-999 20-49 50-99  
100-199 50-99 1-5 5-9 50-99 10-19 50-99 5-9 200-299 100-199 20-49 20-49 5-9 0 200-299 500-999 20-49 50-99  
50-99 50-99 1-5 10-19 20-49 1-5 50-99 5-9 100-199 100-199 20-49 20-49 0 0 100-199 100-199 5-9 20-49  
5-9 1-5 0 0 1-5 0 0 0 0 10-19 1-5 0 1-5 0 0 1-5 0 0  
50-99 50-99 1-5 10-19 20-49 1-5 50-99 5-9 100-199 100-199 20-49 20-49 1-5 0 100-199 100-199 5-9 20-49  
10-19 20-49 0 5-9 20-49 0 20-49 5-9 10-19 20-49 5-9 10-19 0 0 20-49 100-199 1-5 10-19  
50-99 1-5 1-5 1-5 0 5-9 20-49 1-5 100-199 10-19 50-99 0 5-9 1-5 0 1K-3K 0 50-99  
10-19 1-5 0 0 1-5 5-9 20-49 0 100-199 10-19 50-99 0 1-5 1-5 0 1K-3K 0 50-99  
0 0 1-5 0 1-5 0 1-5 1-5 5-9 5-9 1-5 0 0 0 0 20-49 0 0  
1-5 5-9 1-5 1-5 1-5 0 10-19 1-5 50-99 20-49 50-99 1-5 1-5 0 100-199 500-999 20-49 100-199  
50-99 10-19 1-5 1-5 1-5 1-5 20-49 1-5 100-199 10-19 20-49 1-5 10-19 0 20-49 500-999 20-49 100-199  
1-5 1-5 0 0 1-5 0 0 0 10-19 1-5 1-5 1-5 0 0 0 10-19 0 0  
50-99 100-199 1-5 20-49 1-5 0 10-19 5-9 100-199 20-49 20-49 5-9 5-9 0 100-199 300-499 10-19 50-99  
10-19 50-99 0 1-5 1-5 0 5-9 1-5 10-19 5-9 1-5 0 0 0 20-49 300-499 5-9 50-99  
1-5 300-499 1-5 10-19 10-19 0 1-5 1-5 100-199 10-19 10-19 0 1-5 0 10-19 50-99 1-5 5-9  
20-49 300-499 1-5 50-99 10-19 0 20-49 1-5 500-999 10-19 5-9 10-19 0 0 100-199 500-999 20-49 50-99  
10-19 100-199 1-5 50-99 20-49 0 20-49 0 1K-3K 20-49 10-19 5-9 10-19 0 200-299 500-999 1-5 20-49  
1K-3K 5K-10K 500-999 1K-3K 300-499 10-19 0 100-199 10K-25K 1-5 3K-5K 500-999 5-9 0 5K-10K 10K-25K 1K-3K 1K-3K  
Key
Performance metric

Information metric

Chart 1: Developer Services levels of service performance - % within target and activity levels water supply
Provisional - Quarter 4 (Jan-Mar 2018-19)

This report
Industry Average
Volumes

Chart 2: Developer Services levels of service performance - % within target and activity levels water supply
Rolling year to date

This report
Industry Average
Volumes

Chart 3: Developer Services levels of service performance - % within target and activity levels water supply
Latest 4 quarters

Q1 2018-19
Q2 2018-19
Q3 2018-19
This report
Industry Average
Volumes
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dŵr Cymru
Hafren Dfrdwy
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Mains diversions - written acknowledgements within target W16.1 PERF
Mains diversions- applications returned/refused/questioned W16.1a INFO
Mains diversions (without constraints) - quotations within target W17.1 PERF
Mains diversions (with constraints) - quotations within target W17.2 PERF
Mains diversion quotations - % where agreed extension W17.2a INFO
Mains diversions - construction/commissioning within target W18.1 PERF
Self-lay point of connection applications - written acknowledgements within target W19.1 PERF
Self-lay Point of Connection report < 500 plots etc - reports issued within target W20.1 PERF
Self-lay Point of Connection reports >500 plots etc - reports issued within target W21.1 PERF
Self-lay design approval and terms request application - written acknowledgements within target W22.1 PERF
Sel-lay design and terms request <500 plots etc - quotations within target W23.1 PERF
Self-lay design and terms request >500 plots etc - quotations within target W24.1 PERF
Self-lay signed agreement - acknowledgements within target W25.1 PERF
Self-lay water for pressure/bacteriological testing - provided within target W26.1 PERF
Self-lay permanent water supply - provided within target W27.1 PERF
Self-lay vesting certificates - issued within target W28.1 PERF
Self-lay Asset Payments - issued within target W29.1 PERF
Self-lay plot references and costing details - issued within target W30.1 PERF
Water Totals
46 99 0 13 78 3 31 9 100 24 8 44 12 0 227 121 26 45  
996 1,051 124 370 704 84 552 133 1,273 645 135 825 477 157 1,968 1,788 356 719  
996 1,051 124 370 704 84 552 133 1,273 645 135 825 477 157 1,968 1,788 356 719  
7,351 3,119 369 904 2,673 133 9,867 514 4,102 13,018 2,363 2,563 2,524 136 11,028 5,961 1,173 6,200  
2,370 3,570 217 710 1,778 92 3,346 352 3,330 1,900 613 1,969 1,734 457 5,369 1,139 936 2,662  
2,370 3,570 217 710 1,778 92 3,346 352 3,330 1,900 613 1,969 1,734 457 5,369 1,139 936 2,662  
192 188 5 44 50 5 111 12 123 89 11 31 16 8 57 131 52 84  
192 188 5 44 50 5 111 12 123 89 11 31 16 8 57 131 52 84  
46 109 3 33 35 3 89 6 116 82 10 37 16 18 143 47 37 209  
3 6 0 0 1 0 1 0 0 0 2 0 0 0 2 4 1 1  
49 115 3 33 36 3 90 6 116 82 12 37 16 18 145 51 38 210  
16 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 1 1  
68 89 8 27 39 0 100 10 100 22 20 96 51 0 44 155 18 107  
68 89 8 27 39 0 100 10 100 22 20 96 51 0 44 155 18 107  
46 39 1 1 15 2 28 2 78 42 10 8 10 0 66 236 14 24  
46 39 1 1 15 2 28 2 78 27 0 8 0 0 66 236 14 24  
21 23 0 3 11 1 12 2 43 44 4 4 0 0 47 28 1 18  
5 0 0 0 0 0 0 0 0 0 1 0 1 0 0 1 0 0  
26 23 0 3 11 1 12 2 43 44 5 4 1 0 47 29 1 18  
2 16 0 3 6 0 5 1 0 12 6 6 0 0 3 29 1 3  
20 1 0 0 0 1 4 3 42 1 4 0 4 0 0 404 0 18  
4 0 0 0 2 4 3 0 36 9 1 0 0 0 0 516 0 18  
0 0 0 0 2 0 0 2 0 0 0 0 0 0 0 8 0 0  
1 0 0 1 1 0 5 3 7 4 13 1 0 0 41 152 14 31  
12 0 0 1 1 1 6 2 36 5 13 0 4 0 15 169 12 46  
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 4 0 0  
19 17 0 4 0 0 5 1 13 6 1 0 6 0 28 88 6 35  
3 24 0 0 0 0 0 2 0 3 1 0 0 0 8 87 2 15  
0 75 0 4 2 0 0 0 3 6 7 0 2 0 1 17 0 3  
0 75 0 15 3 0 3 0 185 5 5 6 0 0 50 172 8 17  
0 40 0 21 7 0 5 0 42 7 16 0 3 0 54 167 4 31  
595 1,608 0 556 112 0 0 0 3,558 2 1,031 0 5 0 3,114 9,586 1,105 547  
11,800 10,149 727 2,710 5,520 329 14,173 1,054 13,187 15,926 4,275 5,590 4,865 776 22,265 21,010 3,766 10,833
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dŵr Cymru
Hafren Dfrdwy
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Mains diversions - written acknowledgements within target W16.1 PERF
Mains diversions- applications returned/refused/questioned W16.1a INFO
Mains diversions (without constraints) - quotations within target W17.1 PERF
Mains diversions (with constraints) - quotations within target W17.2 PERF
Mains diversion quotations - % where agreed extension W17.2a INFO
Mains diversions - construction/commissioning within target W18.1 PERF
Self-lay point of connection applications - written acknowledgements within target W19.1 PERF
Self-lay Point of Connection report < 500 plots etc - reports issued within target W20.1 PERF
Self-lay Point of Connection reports >500 plots etc - reports issued within target W21.1 PERF
Self-lay design approval and terms request application - written acknowledgements within target W22.1 PERF
Sel-lay design and terms request <500 plots etc - quotations within target W23.1 PERF
Self-lay design and terms request >500 plots etc - quotations within target W24.1 PERF
Self-lay signed agreement - acknowledgements within target W25.1 PERF
Self-lay water for pressure/bacteriological testing - provided within target W26.1 PERF
Self-lay permanent water supply - provided within target W27.1 PERF
Self-lay vesting certificates - issued within target W28.1 PERF
Self-lay Asset Payments - issued within target W29.1 PERF
Self-lay plot references and costing details - issued within target W30.1 PERF
Water Totals
44 99 0 13 78 3 31 7 100 24 8 44 12 0 221 120 24 35  
986 1,051 123 370 703 84 552 133 1,272 645 133 825 477 131 1,966 1,779 353 717  
397 93 0 36 504 63 397 5 1,032 50 39 145 265 131 734 961 122 218  
6,166 3,119 366 901 2,673 133 9,844 511 4,101 13,000 2,255 2,561 2,522 129 11,027 5,946 1,116 6,135  
2,355 3,533 213 666 1,778 92 3,007 342 3,326 1,739 540 1,950 1,734 448 5,146 1,108 926 2,548  
771 1,259 65 175 322 35 462 76 928 767 121 561 445 448 4,251 552 263 313  
180 188 5 44 50 5 101 12 123 89 11 31 16 6 57 126 52 84  
135 61 5 31 44 4 75 3 117 16 7 15 16 6 10 86 32 76  
44 109 3 31 34 3 88 6 113 82 8 37 16 15 122 47 37 119  
3 6 0 0 1 0 1 0 0 0 2 0 0 0 2 4 1 1  
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0  
2 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1  
55 89 5 19 39 0 99 6 100 22 20 95 51 0 41 154 17 95  
23 35 5 15 8 0 0 2 24 12 20 8 29 0 15 37 8 6  
44 39 1 1 15 2 27 2 78 42 8 8 10 0 64 224 10 24  
29 8 1 0 5 2 12 0 73 0 0 4 0 0 31 49 8 21  
19 23 0 3 11 1 12 2 43 44 4 4 0 0 44 28 0 13  
5 0 0 0 0 0 0 0 0 0 1 0 1 0 0 1 0 0  
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0  
2 16 0 3 6 0 5 1 0 12 6 5 0 0 3 28 1 2  
20 1 0 0 0 1 3 3 42 1 4 0 3 0 0 401 0 18  
1 0 0 0 1 4 3 0 36 9 1 0 0 0 0 514 0 18  
0 0 0 0 2 0 0 2 0 0 0 0 0 0 0 8 0 0  
1 0 0 1 1 0 5 3 7 4 13 1 0 0 40 144 14 30  
6 0 0 1 1 1 4 2 36 5 13 0 4 0 11 165 12 23  
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 4 0 0  
0 17 0 3 0 0 5 1 13 6 1 0 5 0 15 87 6 28  
3 24 0 0 0 0 0 2 0 3 1 0 0 0 7 79 2 9  
0 75 0 4 2 0 0 0 3 6 7 0 2 0 1 17 0 2  
0 75 0 12 3 0 2 0 185 5 5 6 0 0 45 170 8 9  
0 40 0 21 7 0 2 0 42 6 12 0 3 0 46 165 4 9  
595 1,608 0 556 112 0 0 0 3,558 2 1,031 0 5 0 3,114 9,533 1,105 538  
10,529 10,112 716 2,649 5,517 329 13,791 1,035 13,178 15,746 4,084 5,567 4,861 729 21,972 20,852 3,688 10,457
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dŵr Cymru
Hafren Dfrdwy
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Mains diversions - written acknowledgements within target W16.1 PERF
Mains diversions- applications returned/refused/questioned W16.1a INFO
Mains diversions (without constraints) - quotations within target W17.1 PERF
Mains diversions (with constraints) - quotations within target W17.2 PERF
Mains diversion quotations - % where agreed extension W17.2a INFO
Mains diversions - construction/commissioning within target W18.1 PERF
Self-lay point of connection applications - written acknowledgements within target W19.1 PERF
Self-lay Point of Connection report < 500 plots etc - reports issued within target W20.1 PERF
Self-lay Point of Connection reports >500 plots etc - reports issued within target W21.1 PERF
Self-lay design approval and terms request application - written acknowledgements within target W22.1 PERF
Sel-lay design and terms request <500 plots etc - quotations within target W23.1 PERF
Self-lay design and terms request >500 plots etc - quotations within target W24.1 PERF
Self-lay signed agreement - acknowledgements within target W25.1 PERF
Self-lay water for pressure/bacteriological testing - provided within target W26.1 PERF
Self-lay permanent water supply - provided within target W27.1 PERF
Self-lay vesting certificates - issued within target W28.1 PERF
Self-lay Asset Payments - issued within target W29.1 PERF
Self-lay plot references and costing details - issued within target W30.1 PERF
Water Totals
176 382 4 58 443 13 158 30 466 125 399 136 64 2 708 467 119 148  
3,899 5,457 423 1,307 2,713 242 2,220 474 4,939 2,459 1,180 3,028 1,975 500 7,092 7,289 1,389 2,709  
3,899 5,457 423 1,307 2,713 242 2,220 474 4,939 2,459 1,180 3,028 1,975 495 6,742 7,289 1,389 2,709  
37,593 15,527 2,521 4,268 11,937 386 34,319 3,218 16,934 53,417 18,513 11,086 14,323 1,159 46,073 26,344 6,916 24,203  
11,533 13,715 1,223 2,926 7,543 279 13,357 1,768 13,578 7,907 3,113 7,881 7,375 1,204 23,659 4,756 4,182 10,401  
11,533 13,715 1,223 2,926 7,543 237 13,357 1,768 13,578 7,907 3,113 7,881 7,375 1,187 23,659 4,756 4,182 10,401  
699 452 10 147 180 15 384 73 439 548 180 133 86 53 245 505 217 332  
699 452 10 147 180 15 384 73 439 548 180 133 86 42 245 505 217 332  
284 417 7 110 148 21 348 38 615 386 175 140 86 61 570 233 185 585  
17 22 0 0 1 2 8 1 1 0 2 0 0 0 6 10 7 5  
301 439 7 110 149 23 356 39 616 386 177 140 86 61 576 243 192 590  
95 4 0 0 1 0 20 1 0 0 0 0 0 0 0 0 7 2  
202 395 29 81 111 0 432 49 491 104 26 449 133 4 176 559 60 399  
202 395 29 81 111 7 432 49 491 104 26 449 133 4 176 559 60 399  
175 91 2 8 54 11 94 7 270 195 47 41 32 1 212 926 28 63  
175 97 1 5 54 11 71 6 270 114 25 41 5 0 212 926 28 63  
80 71 1 10 41 3 53 8 183 180 23 26 0 0 162 131 7 32  
8 1 0 0 1 0 0 0 0 12 2 0 1 0 0 2 0 0  
88 72 1 10 42 3 53 8 183 192 25 26 1 0 162 133 7 32  
18 49 0 8 21 0 24 7 11 27 6 18 0 0 29 170 3 11  
75 2 2 1 0 6 29 3 147 16 65 0 6 1 0 1,261 0 66  
13 4 0 0 3 5 27 0 104 17 54 0 1 1 0 1,817 0 58  
0 0 1 0 2 0 1 2 7 5 3 0 0 0 0 25 0 0  
1 9 2 1 3 0 13 4 92 21 62 3 4 0 123 597 41 128  
59 10 1 1 1 2 24 3 113 19 49 2 14 0 41 620 26 154  
1 1 0 0 1 0 0 0 16 2 2 3 0 0 0 16 0 0  
61 110 1 26 4 0 15 5 103 21 28 5 6 0 103 321 10 93  
10 90 0 3 2 0 9 3 12 9 4 0 0 0 30 364 6 84  
3 321 2 10 10 0 3 1 106 11 13 0 2 0 17 83 1 7  
26 300 1 60 18 0 31 3 703 15 5 19 0 0 143 813 30 63  
15 146 1 77 25 0 32 0 1,399 34 19 8 16 0 220 747 4 49  
2,660 8,847 629 1,869 414 15 0 128 12,314 2 3,342 647 6 0 5,755 24,615 1,793 2,082  
57,608 46,419 4,860 10,971 23,676 1,000 51,581 5,825 53,043 65,532 27,312 23,625 24,130 2,986 85,364 72,671 15,024 41,672
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dŵr Cymru
Hafren Dfrdwy
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Mains diversions - written acknowledgements within target W16.1 PERF
Mains diversions- applications returned/refused/questioned W16.1a INFO
Mains diversions (without constraints) - quotations within target W17.1 PERF
Mains diversions (with constraints) - quotations within target W17.2 PERF
Mains diversion quotations - % where agreed extension W17.2a INFO
Mains diversions - construction/commissioning within target W18.1 PERF
Self-lay point of connection applications - written acknowledgements within target W19.1 PERF
Self-lay Point of Connection report < 500 plots etc - reports issued within target W20.1 PERF
Self-lay Point of Connection reports >500 plots etc - reports issued within target W21.1 PERF
Self-lay design approval and terms request application - written acknowledgements within target W22.1 PERF
Sel-lay design and terms request <500 plots etc - quotations within target W23.1 PERF
Self-lay design and terms request >500 plots etc - quotations within target W24.1 PERF
Self-lay signed agreement - acknowledgements within target W25.1 PERF
Self-lay water for pressure/bacteriological testing - provided within target W26.1 PERF
Self-lay permanent water supply - provided within target W27.1 PERF
Self-lay vesting certificates - issued within target W28.1 PERF
Self-lay Asset Payments - issued within target W29.1 PERF
Self-lay plot references and costing details - issued within target W30.1 PERF
Water Totals
164 380 4 54 441 13 158 28 465 124 389 136 64 2 641 461 116 98  
3,881 5,456 422 1,306 2,712 242 2,204 469 4,935 2,454 1,155 3,026 1,975 382 7,087 7,040 1,374 2,597  
1,502 1,596 0 137 1,788 191 1,390 9 3,899 569 385 512 975 389 2,710 3,643 235 1,168  
34,900 15,526 2,511 4,260 11,926 386 34,124 3,135 16,900 53,360 18,250 11,066 14,274 1,059 46,072 26,107 6,720 21,040  
11,234 13,614 1,202 2,573 7,501 279 11,664 1,683 13,490 7,385 2,935 7,798 7,375 1,068 22,089 4,453 4,084 9,402  
3,416 3,552 301 662 1,349 81 2,004 182 4,171 3,726 1,141 1,513 1,666 961 17,900 2,041 940 1,004  
669 451 10 144 180 15 338 73 439 548 175 133 84 37 239 487 216 312  
479 206 7 95 124 10 252 34 416 87 67 76 81 38 19 295 113 308  
273 416 7 106 144 21 340 37 607 385 167 140 67 50 453 230 185 188  
14 22 0 0 1 2 8 1 1 0 2 0 0 0 3 10 7 1  
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0  
3 4 0 0 0 0 1 0 0 0 0 0 0 0 0 0 3 1  
139 395 24 50 111 0 431 19 491 100 26 443 129 4 155 556 57 330  
72 222 13 38 18 7 7 3 94 77 25 46 62 4 77 103 26 23  
167 91 2 7 54 11 91 7 270 195 41 41 31 1 203 902 17 59  
113 43 1 2 24 7 44 1 240 7 3 23 0 0 89 183 20 49  
64 71 1 10 41 3 52 8 177 180 19 26 0 0 123 130 4 17  
5 1 0 0 1 0 0 0 0 12 2 0 1 0 0 2 0 0  
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0  
4 49 0 8 21 0 24 7 9 27 6 17 0 0 25 164 3 8  
72 2 2 1 0 6 27 3 146 16 65 0 5 1 0 1,253 0 59  
10 4 0 0 2 5 27 0 104 17 54 0 0 1 0 1,815 0 49  
0 0 1 0 2 0 0 2 7 5 3 0 0 0 0 24 0 0  
1 9 2 1 2 0 13 4 92 21 62 3 4 0 121 579 40 114  
35 10 1 1 1 2 22 2 113 19 49 2 12 0 32 613 26 44  
1 1 0 0 1 0 0 0 16 2 2 3 0 0 0 16 0 0  
12 110 1 24 4 0 15 5 102 21 28 5 5 0 62 316 10 65  
7 90 0 3 2 0 9 3 12 9 4 0 0 0 26 332 5 32  
1 321 2 10 9 0 3 1 106 11 13 0 2 0 15 81 1 3  
11 294 1 53 18 0 30 1 703 15 5 16 0 0 105 810 29 37  
13 144 0 77 25 0 28 0 1,399 33 15 8 15 0 156 743 4 27  
2,658 8,847 629 1,869 414 15 0 128 12,314 2 3,342 647 6 0 5,755 24,442 1,793 2,036  
54,335 46,304 4,822 10,557 23,613 1,000 49,608 5,616 52,898 64,941 26,809 23,510 24,049 2,605 83,362 71,566 14,691 36,518
Key:
Upper quartile performance
Inter-quartile performance
Lower quartile performance
Information metric
Metric Ref Type
Anglian
Dŵr Cymru
Hafren Dfrdwy
Northumbrian
Severn Trent
South West
Southern
Thames
United Utilities
Wessex
Yorkshire
 
Upper Quartile1
Lower Quartile2
Median
Average
Pre-development enquiry – reports issued within target S1.1 PERF
Sewer requisition - written acknowledgement of applications within target S2.1 PERF
Sewer requisition - applications refused/returned/questioned S2.1a INFO
Sewer requisition design – offers issued within target S3.1 PERF
Sewer requisition – constructed and commissioned within agreed extension S4.1 PERF
Sewer requisition – constructed and commissioned - extensions agreed S4.1a INFO
Technical vetting of adoptions & diversions– acknowledgements within target S5.1 PERF
Technical vetting of adoptions & diversions – applications refused/returned/questioned S5.1a INFO
Technical vetting of adoptions & diversions – approval or rejection letters within target S6.1 PERF
Technical vetting of adoptions & diversions – extensions agreed S6.1a INFO
Adoption legal agreement – draft agreements issued within target S7.1 PERF
s106 sewer connection - approval letters issued within target S8.1 PERF
s106 sewer connection - rejection letters issued within target S9.1 PERF
Sewerage Average
100.00% 100.00% - 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 97.16% 98.04%   100.00% 100.00% 100.00% 99.52%  
- 100.00% - 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00%   100.00% 100.00% 100.00% 100.00%  
- 0.00% - 0.00% 75.00% 7.14% 50.00% 0.00% 66.67% 0.00% 0.00%   50.00% 0.00% 0.00% 22.09%  
100.00% 100.00% - - 100.00% 100.00% 100.00% 100.00% 100.00% - -   100.00% 100.00% 100.00% 100.00%  
- - - - - 57.14% 100.00% 100.00% 100.00% - -   100.00% 78.57% 100.00% 89.29%  
- - - - - 0.00% 100.00% 50.00% 0.00% - -   75.00% 0.00% 25.00% 37.50%  
100.00% 100.00% - 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00%   100.00% 100.00% 100.00% 100.00%  
6.55% 0.46% - 44.44% 82.22% 95.65% 58.70% 71.95% 13.40% 90.20% 17.50%   82.22% 13.40% 51.57% 48.11%  
100.00% 100.00% - 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00%   100.00% 100.00% 100.00% 100.00%  
0.00% 0.00% - 0.00% 0.00% 0.00% 0.00% 27.63% 0.00% 1.85% 9.93%   1.85% 0.00% 0.00% 3.94%  
100.00% 100.00% - 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00%   100.00% 100.00% 100.00% 100.00%  
100.00% 100.00% 100.00% 98.29% 100.00% 100.00% 100.00% 99.85% 100.00% 96.00% 99.53%   100.00% 99.53% 100.00% 99.42%  
100.00% 100.00% - 100.00% - 100.00% 100.00% - 100.00% 100.00% 99.45%   100.00% 100.00% 100.00% 99.93%  
100.00% 100.00% 100.00% 99.22% 100.00% 99.14% 100.00% 99.92% 100.00% 98.24% 99.45%   100.00% 99.22% 100.00% 99.63%
Key
Upper quartile performance

Inter-quartile performance

Lower quartile performance

Information metric
Key:
Upper quartile performance
Inter-quartile performance
Lower quartile performance
Information metric
Metric Ref Type
Anglian
Dŵr Cymru
Hafren Dfrdwy
Northumbrian
Severn Trent
South West
Southern
Thames
United Utilities
Wessex
Yorkshire
 
Upper Quartile1
Lower Quartile2
Median
Average
Pre-development enquiry – reports issued within target S1.1 PERF
Sewer requisition - written acknowledgement of applications within target S2.1 PERF
Sewer requisition - applications refused/returned/questioned S2.1a INFO
Sewer requisition design – offers issued within target S3.1 PERF
Sewer requisition – constructed and commissioned within agreed extension S4.1 PERF
Sewer requisition – constructed and commissioned - extensions agreed S4.1a INFO
Technical vetting of adoptions & diversions– acknowledgements within target S5.1 PERF
Technical vetting of adoptions & diversions – applications refused/returned/questioned S5.1a INFO
Technical vetting of adoptions & diversions – approval or rejection letters within target S6.1 PERF
Technical vetting of adoptions & diversions – extensions agreed S6.1a INFO
Adoption legal agreement – draft agreements issued within target S7.1 PERF
s106 sewer connection - approval letters issued within target S8.1 PERF
s106 sewer connection - rejection letters issued within target S9.1 PERF
Sewerage Average
98.88% 99.55% - 100.00% 99.92% 100.00% 99.56% 99.85% 100.00% 98.33% 98.90%   100.00% 98.90% 99.70% 99.50%  
100.00% 100.00% - 100.00% 100.00% 100.00% 94.12% 100.00% 100.00% 100.00% 100.00%   100.00% 100.00% 100.00% 99.41%  
20.00% 12.00% - 0.00% 80.00% 37.14% 47.06% 0.00% 62.50% 0.00% 0.00%   47.06% 0.00% 16.00% 25.87%  
100.00% 100.00% - - 100.00% 91.30% 100.00% 100.00% 100.00% 100.00% 100.00%   100.00% 100.00% 100.00% 99.03%  
- - - - - 76.67% 66.67% 91.67% 100.00% - -   95.83% 71.67% 84.17% 83.75%  
- - - - - 17.24% 66.67% 75.00% 40.00% - -   70.83% 28.62% 53.33% 49.73%  
99.82% 99.89% - 99.36% 100.00% 100.00% 100.00% 100.00% 99.71% 96.86% 98.67%   100.00% 99.36% 99.86% 99.43%  
16.11% 3.92% - 64.24% 83.22% 97.12% 48.25% 59.75% 12.36% 88.65% 11.81%   83.22% 12.36% 54.00% 48.54%  
100.00% 99.88% - 98.33% 100.00% 96.83% 99.74% 100.00% 100.00% 96.41% 99.67%   100.00% 98.33% 99.81% 99.09%  
0.00% 0.00% - 0.00% 0.00% 0.00% 0.00% 31.25% 0.00% 0.45% 5.29%   0.45% 0.00% 0.00% 3.70%  
100.00% 100.00% - 100.00% 100.00% 100.00% 97.00% 100.00% 100.00% 100.00% 99.56%   100.00% 100.00% 100.00% 99.66%  
99.84% 100.00% 100.00% 99.63% 100.00% 100.00% 100.00% 99.90% 100.00% 97.94% 99.07%   100.00% 99.63% 100.00% 99.67%  
99.91% 100.00% - 100.00% - 100.00% 100.00% 99.67% 100.00% 100.00% 99.41%   100.00% 99.91% 100.00% 99.89%  
99.72% 99.90% 100.00% 99.53% 99.98% 99.09% 99.72% 99.83% 99.97% 97.84% 99.18%   99.97% 99.18% 99.72% 99.52%
Key
Upper quartile performance

Inter-quartile performance

Lower quartile performance

Information metric
Performance metric
Information metric
Metric Ref Type
Anglian
Dŵr Cymru
Hafren Dfrdwy
Northumbrian
Severn Trent
South West
Southern
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target S1.1 PERF
Sewer requisition - written acknowledgement of applications within target S2.1 PERF
Sewer requisition - applications refused/returned/questioned S2.1a INFO
Sewer requisition design – offers issued within target S3.1 PERF
Sewer requisition – constructed and commissioned within agreed extension S4.1 PERF
Sewer requisition – constructed and commissioned - extensions agreed S4.1a INFO
Technical vetting of adoptions & diversions– acknowledgements within target S5.1 PERF
Technical vetting of adoptions & diversions – applications refused/returned/questioned S5.1a INFO
Technical vetting of adoptions & diversions – approval or rejection letters within target S6.1 PERF
Technical vetting of adoptions & diversions – extensions agreed S6.1a INFO
Adoption legal agreement – draft agreements issued within target S7.1 PERF
s106 sewer connection - approval letters issued within target S8.1 PERF
s106 sewer connection - rejection letters issued within target S9.1 PERF
200-299 50-99 0 20-49 200-299 20-49 100-199 300-499 200-299 100-199 100-199  
0 5-9 0 1-5 5-9 10-19 1-5 5-9 1-5 5-9 1-5  
0 5-9 0 1-5 5-9 10-19 1-5 5-9 1-5 5-9 1-5  
1-5 5-9 0 0 1-5 5-9 1-5 1-5 1-5 0 0  
0 0 0 0 0 5-9 1-5 1-5 1-5 0 0  
0 0 0 0 0 5-9 1-5 1-5 1-5 0 0  
100-199 200-299 0 20-49 100-199 20-49 20-49 50-99 50-99 100-199 100-199  
100-199 200-299 0 20-49 100-199 20-49 20-49