Developer services

Developer Services Levels of Service Report: Quarter 3 (Oct-Dec 2018-19)
Published: 28 January 2019

Filter Data
Key:
Upper quartile performance
Inter-quartile performance
Lower quartile performance
Information metric
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dee Valley
Dŵr Cymru
Hafren Dfrdwy
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
 
Upper Quartile1
Lower Quartile2
Median
Average
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Mains diversions - written acknowledgements within target W16.1 PERF
Mains diversions- applications returned/refused/questioned W16.1a INFO
Mains diversions (without constraints) - quotations within target W17.1 PERF
Mains diversions (with constraints) - quotations within target W17.2 PERF
Mains diversion quotations - % where agreed extension W17.2a INFO
Mains diversions - construction/commissioning within target W18.1 PERF
Self-lay point of connection applications - written acknowledgements within target W19.1 PERF
Self-lay Point of Connection report < 500 plots etc - reports issued within target W20.1 PERF
Self-lay Point of Connection reports >500 plots etc - reports issued within target W21.1 PERF
Self-lay design approval and terms request application - written acknowledgements within target W22.1 PERF
Sel-lay design and terms request <500 plots etc - quotations within target W23.1 PERF
Self-lay design and terms request >500 plots etc - quotations within target W24.1 PERF
Self-lay signed agreement - acknowledgements within target W25.1 PERF
Self-lay water for pressure/bacteriological testing - provided within target W26.1 PERF
Self-lay permanent water supply - provided within target W27.1 PERF
Self-lay vesting certificates - issued within target W28.1 PERF
Self-lay Asset Payments - issued within target W29.1 PERF
Self-lay plot references and costing details - issued within target W30.1 PERF
Water Average
95.35% 100.00% 100.00% 92.86% - 100.00% 100.00% 100.00% 100.00% 99.37% 100.00% 98.39% 100.00% 100.00% - 98.16% 100.00% 98.04% 62.07%   100.00% 98.16% 100.00% 96.72%  
99.59% 100.00% 100.00% 100.00% - 100.00% 100.00% 98.59% 97.12% 99.83% 99.08% 100.00% 100.00% 100.00% 70.00% 100.00% 98.36% 96.77% 96.32%   100.00% 98.36% 99.91% 97.54%  
40.48% 24.05% 0.00% 16.67% - 68.55% 84.06% 70.16% 1.92% 80.38% 46.61% 29.13% 19.51% 54.46% 70.00% 38.04% 51.43% 22.94% 25.28%   68.55% 22.94% 39.26% 41.31%  
99.83% 100.00% 99.49% 99.51% - 99.79% 100.00% 99.87% 98.96% 99.96% 99.88% 97.97% 99.93% 98.74% 88.24% 100.00% 99.97% 94.39% 77.76%   99.96% 98.74% 99.81% 97.46%  
97.28% 99.37% 95.31% 81.98% - 98.83% 100.00% 83.22% 98.22% 100.00% 92.87% 96.47% 98.51% 100.00% 89.85% 93.43% 93.72% 97.17% 94.43%   98.83% 93.43% 96.82% 95.04%  
34.70% 25.25% 16.25% 14.16% - 15.45% 13.51% 13.65% 7.91% 26.53% 54.11% 30.86% 12.83% 21.43% 89.85% 68.36% 44.88% 25.59% 5.30%   34.70% 13.65% 23.34% 28.92%  
94.29% 99.13% - 100.00% - 100.00% 100.00% 95.83% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 96.61% 98.40% 100.00% 93.10%   100.00% 98.40% 100.00% 98.67%  
69.29% 40.00% - 60.98% - 65.85% 66.67% 65.63% 58.82% 92.80% 10.97% 33.33% 36.67% 92.86% 100.00% 3.39% 59.20% 51.11% 96.55%   69.29% 40.00% 60.98% 59.07%  
98.33% 100.00% - 100.00% - 91.89% 100.00% 97.56% 100.00% 100.00% 100.00% 96.36% 100.00% 75.00% 71.43% 80.63% 100.00% 100.00% 20.25%   100.00% 91.89% 100.00% 90.09%  
100.00% 100.00% - - - - - 100.00% 100.00% - - - - - - - 100.00% 100.00% 0.00%   100.00% 100.00% 100.00% 85.71%  
1.64% 4.82% - 0.00% - 0.00% 0.00% 3.53% 7.69% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 3.17% 2.04% 1.25%   2.04% 0.00% 0.00% 1.42%  
0.00% 100.00% - - - - - - 0.00% - - - - - - - - 100.00% 0.00%   100.00% 0.00% 0.00% 40.00%  
67.50% 100.00% 100.00% 77.78% - 100.00% - 100.00% 16.67% 100.00% 95.83% 100.00% 99.17% 100.00% - 97.62% 98.41% 84.62% 86.24%   100.00% 85.43% 98.79% 88.99%  
22.50% 63.81% 50.00% 55.56% - 12.50% 100.00% 1.00% 8.33% 15.83% 70.83% 100.00% 10.74% 47.83% - 50.00% 19.05% 61.54% 2.75%   61.54% 12.50% 47.83% 40.72%  
96.97% 100.00% - 80.00% - 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 88.89% 100.00% 100.00% - 95.24% 99.02% 20.00% 91.67%   100.00% 93.45% 100.00% 91.99%  
66.67% 52.00% - 66.67% - 46.15% 75.00% 73.33% 0.00% 86.89% 2.27% 0.00% 55.56% - - 42.86% 17.56% 80.00% 66.67%   73.33% 17.56% 55.56% 48.77%  
88.24% 100.00% - 100.00% - 100.00% 100.00% 94.44% 100.00% 100.00% 100.00% 75.00% 100.00% - - 66.67% 100.00% 50.00% 0.00%   100.00% 75.00% 100.00% 84.96%  
- - - - - 100.00% - - - - 100.00% - - - - - - - -   100.00% 100.00% 100.00% 100.00%  
0.00% 0.00% - 0.00% - 16.67% 0.00% 0.00% 0.00% 0.00% 22.92% 0.00% 0.00% - - 0.00% 0.00% 0.00% 0.00%   0.00% 0.00% 0.00% 2.64%  
0.00% 100.00% - 100.00% - 100.00% - 100.00% 100.00% - 100.00% - 100.00% - - 77.78% 97.06% - 50.00%   100.00% 77.78% 100.00% 84.08%  
100.00% 100.00% - - - - 100.00% 100.00% - 100.00% 100.00% 100.00% - 100.00% - - 98.75% - 100.00%   100.00% 100.00% 100.00% 99.88%  
100.00% 100.00% - - - 100.00% 100.00% 100.00% - 100.00% 100.00% 100.00% - 0.00% - - 100.00% - 76.92%   100.00% 100.00% 100.00% 88.81%  
- - - - - - - - - - - - - - - - 90.91% - -   90.91% 90.91% 90.91% 90.91%  
- 100.00% 100.00% - - - - 100.00% - 100.00% 100.00% 100.00% - - - 100.00% 97.39% 100.00% 91.49%   100.00% 100.00% 100.00% 98.89%  
62.50% 100.00% 100.00% - - - - 100.00% - 100.00% 100.00% 100.00% - 100.00% - 63.64% 99.39% 100.00% 23.53%   100.00% 81.51% 100.00% 87.42%  
100.00% - - - - - - - - - - - - - - - 100.00% - -   100.00% 100.00% 100.00% 100.00%  
42.86% 100.00% - 85.71% - - - 100.00% 100.00% 100.00% 100.00% 100.00% - - - 66.67% 100.00% 100.00% 72.22%   100.00% 78.97% 100.00% 88.96%  
0.00% 100.00% - - - - - - - - - - - - - 66.67% 90.00% 100.00% 23.08%   100.00% 23.08% 78.33% 63.29%  
- 100.00% 100.00% 100.00% - 100.00% - - - 100.00% 100.00% 100.00% - - - 100.00% 93.33% - -   100.00% 100.00% 100.00% 99.26%  
- 96.49% - 100.00% - 100.00% - 100.00% - 100.00% 100.00% - 100.00% - - 76.56% 100.00% 100.00% 5.56%   100.00% 96.49% 100.00% 88.96%  
- 94.44% 0.00% 100.00% - 100.00% - 100.00% - 100.00% 100.00% - 100.00% 90.00% - 69.70% 98.82% - -   100.00% 90.00% 100.00% 86.63%  
100.00% 100.00% 100.00% 100.00% - 100.00% 100.00% - 100.00% 100.00% - - - - - - 100.00% 100.00% 93.91%   100.00% 100.00% 100.00% 99.45%  
98.80% 99.75% 98.55% 94.04% - 99.45% 100.00% 95.66% 98.22% 99.96% 99.25% 97.81% 99.42% 99.18% 85.53% 97.15% 99.24% 95.73% 81.88%   99.42% 95.73% 98.67% 96.64%
Key
Upper quartile performance

Inter-quartile performance

Lower quartile performance

Information metric
Key:
Upper quartile performance
Inter-quartile performance
Lower quartile performance
Information metric
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dee Valley
Dŵr Cymru
Hafren Dfrdwy
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
 
Upper Quartile1
Lower Quartile2
Median
Average
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Mains diversions - written acknowledgements within target W16.1 PERF
Mains diversions- applications returned/refused/questioned W16.1a INFO
Mains diversions (without constraints) - quotations within target W17.1 PERF
Mains diversions (with constraints) - quotations within target W17.2 PERF
Mains diversion quotations - % where agreed extension W17.2a INFO
Mains diversions - construction/commissioning within target W18.1 PERF
Self-lay point of connection applications - written acknowledgements within target W19.1 PERF
Self-lay Point of Connection report < 500 plots etc - reports issued within target W20.1 PERF
Self-lay Point of Connection reports >500 plots etc - reports issued within target W21.1 PERF
Self-lay design approval and terms request application - written acknowledgements within target W22.1 PERF
Sel-lay design and terms request <500 plots etc - quotations within target W23.1 PERF
Self-lay design and terms request >500 plots etc - quotations within target W24.1 PERF
Self-lay signed agreement - acknowledgements within target W25.1 PERF
Self-lay water for pressure/bacteriological testing - provided within target W26.1 PERF
Self-lay permanent water supply - provided within target W27.1 PERF
Self-lay vesting certificates - issued within target W28.1 PERF
Self-lay Asset Payments - issued within target W29.1 PERF
Self-lay plot references and costing details - issued within target W30.1 PERF
Water Average
92.59% 99.55% 100.00% 94.20% 33.33% 99.56% 100.00% 100.00% 100.00% 99.58% 99.30% 97.60% 100.00% 100.00% 100.00% 84.84% 98.86% 99.21% 66.67%   100.00% 94.20% 99.55% 92.91%  
99.67% 99.98% 99.76% 99.93% 97.10% 100.00% 100.00% 99.23% 98.87% 99.92% 99.80% 97.86% 99.90% 100.00% 77.05% 99.90% 95.92% 99.01% 95.89%   99.93% 97.86% 99.76% 97.88%  
37.75% 33.48% 0.00% 10.39% 24.64% 63.65% 81.01% 60.09% 1.80% 75.48% 24.10% 31.96% 17.89% 47.50% 78.89% 40.22% 49.65% 10.65% 50.29%   60.09% 17.89% 37.75% 38.92%  
95.19% 99.99% 99.69% 99.84% 98.57% 99.89% 100.00% 98.44% 97.38% 99.81% 99.92% 98.96% 99.62% 99.55% 91.63% 100.00% 98.88% 97.89% 87.00%   99.89% 97.89% 99.55% 98.01%  
97.05% 99.44% 97.84% 87.66% 100.00% 99.39% 100.00% 85.81% 95.48% 99.28% 94.64% 93.93% 98.77% 100.00% 75.37% 91.14% 93.39% 97.41% 85.98%   99.39% 91.14% 97.05% 94.35%  
25.62% 24.75% 22.70% 21.85% 4.08% 18.79% 31.72% 17.73% 8.26% 31.63% 51.68% 37.52% 16.13% 23.69% 63.13% 71.52% 44.44% 21.01% 8.06%   37.52% 17.73% 23.69% 28.65%  
97.28% 99.73% 100.00% 97.20% - 100.00% 100.00% 88.30% 100.00% 100.00% 98.81% 97.30% 100.00% 97.87% 69.57% 97.68% 96.84% 99.56% 94.40%   100.00% 97.20% 98.34% 96.36%  
69.30% 52.94% 14.29% 66.43% - 59.28% 60.00% 64.36% 48.05% 94.66% 22.75% 38.38% 65.32% 93.62% 94.29% 4.63% 53.56% 46.22% 93.00%   69.30% 46.22% 59.64% 57.84%  
90.56% 99.75% 100.00% 97.03% 100.00% 97.99% 100.00% 96.43% 95.45% 99.19% 99.76% 95.38% 100.00% 77.53% 82.98% 79.91% 98.74% 100.00% 25.32%   100.00% 90.56% 97.99% 91.37%  
70.59% 100.00% - - - 100.00% 100.00% 100.00% 100.00% 100.00% - - - - - 25.00% 100.00% 100.00% 22.22%   100.00% 70.59% 100.00% 83.44%  
4.51% 5.30% 0.00% 0.00% 0.00% 0.67% 10.00% 2.33% 12.00% 0.16% 0.00% 0.00% 0.00% 0.00% 0.00% 0.62% 2.86% 3.00% 1.91%   3.00% 0.00% 0.62% 2.28%  
3.57% 100.00% - - - 100.00% - 5.00% 16.67% - - - - - - - - 50.00% 0.00%   100.00% 3.57% 16.67% 39.32%  
71.59% 100.00% 87.50% 60.00% 100.00% 100.00% - 99.77% 35.56% 100.00% 95.88% 84.21% 98.25% 96.69% 83.33% 86.84% 99.62% 96.83% 82.79%   99.77% 83.33% 96.29% 87.71%  
35.23% 58.21% 33.33% 48.57% 60.00% 15.84% 100.00% 1.59% 2.22% 20.87% 80.41% 89.47% 13.10% 32.23% 83.33% 54.74% 18.46% 34.92% 7.10%   60.00% 15.84% 34.92% 41.56%  
95.68% 100.00% 100.00% 84.62% - 100.00% 100.00% 97.92% 92.86% 100.00% 100.00% 87.23% 100.00% 94.59% 100.00% 92.96% 97.86% 43.75% 92.86%   100.00% 92.86% 97.89% 93.35%  
64.20% 58.23% - 33.33% - 44.83% 55.56% 72.13% 23.08% 87.79% 6.36% 11.11% 68.63% 0.00% - 42.71% 17.24% 87.50% 76.79%   70.38% 20.16% 50.19% 46.84%  
78.16% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 98.28% 100.00% 96.74% 100.00% 80.95% 100.00% - 100.00% 66.01% 99.33% 77.78% 38.10%   100.00% 80.95% 100.00% 90.85%  
0.00% 100.00% - - - 100.00% - - - - 100.00% 100.00% - - - - 33.33% - -   100.00% 33.33% 100.00% 72.22%  
10.31% 1.56% 0.00% 0.00% 0.00% 2.56% 0.00% 0.00% 0.00% 0.00% 6.09% 4.55% 0.00% - 0.00% 0.00% 1.97% 0.00% 0.00%   1.97% 0.00% 0.00% 1.50%  
17.65% 100.00% - 90.91% - 100.00% - 100.00% 100.00% 87.50% 100.00% 100.00% 100.00% - - 87.88% 97.02% 100.00% 83.33%   100.00% 87.88% 100.00% 90.31%  
95.89% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 97.87% - 99.22% 100.00% 100.00% - 100.00% 100.00% 0.00% 99.47% - 88.33%   100.00% 98.55% 100.00% 92.55%  
100.00% 100.00% - 100.00% - 100.00% 100.00% 100.00% - 100.00% 100.00% 97.92% - 0.00% 100.00% 0.00% 99.94% - 82.46%   100.00% 97.92% 100.00% 84.31%  
- 100.00% 100.00% - - - - 75.00% - 100.00% 100.00% 100.00% - - - - 94.44% - -   100.00% 94.44% 100.00% 95.63%  
- 100.00% 100.00% - - 50.00% - 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% - 99.06% 98.08% 96.77% 89.26%   100.00% 98.08% 100.00% 95.23%  
63.64% 100.00% 100.00% - - - 100.00% 100.00% 33.33% 100.00% 100.00% 94.29% 100.00% 80.00% - 83.33% 98.98% 88.89% 27.14%   100.00% 80.00% 98.98% 84.64%  
100.00% 100.00% - - - 100.00% - - - 100.00% 100.00% 100.00% 100.00% - - - 100.00% - -   100.00% 100.00% 100.00% 100.00%  
24.00% 100.00% 100.00% 96.43% - 100.00% - 100.00% 100.00% 99.30% 100.00% 100.00% 100.00% 100.00% - 70.91% 96.47% 100.00% 70.79%   100.00% 96.45% 100.00% 91.12%  
57.14% 100.00% - 100.00% 100.00% 100.00% - 100.00% 100.00% 100.00% 100.00% 100.00% - - - 85.71% 92.92% 75.00% 41.98%   100.00% 85.71% 100.00% 89.48%  
33.33% 100.00% 100.00% 100.00% - 88.89% - 100.00% 100.00% 100.00% 100.00% 100.00% - 100.00% - 84.38% 97.53% 100.00% 40.00%   100.00% 88.89% 100.00% 89.61%  
41.94% 97.87% 100.00% 88.33% - 100.00% - 100.00% 16.67% 99.71% 100.00% - 76.92% - - 74.62% 99.76% 95.45% 62.71%   100.00% 74.62% 96.66% 82.43%  
82.76% 98.50% 0.00% 100.00% - 100.00% - 96.67% - 100.00% 100.00% 100.00% 100.00% 92.31% - 70.68% 99.71% - 93.75%   100.00% 92.31% 99.10% 88.17%  
99.50% 100.00% 100.00% 100.00% - 100.00% 100.00% - 100.00% 100.00% - 99.94% 100.00% 100.00% - 100.00% 99.38% 100.00% 98.02%   100.00% 99.94% 100.00% 99.79%  
95.78% 99.82% 99.18% 96.44% 98.20% 99.73% 100.00% 95.03% 96.37% 99.71% 99.24% 98.35% 99.35% 99.60% 82.77% 97.13% 98.26% 97.97% 86.71%   99.60% 96.37% 98.26% 96.82%
Key
Upper quartile performance

Inter-quartile performance

Lower quartile performance

Information metric
Performance metric
Information metric
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dee Valley
Dŵr Cymru
Hafren Dfrdwy
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Mains diversions - written acknowledgements within target W16.1 PERF
Mains diversions- applications returned/refused/questioned W16.1a INFO
Mains diversions (without constraints) - quotations within target W17.1 PERF
Mains diversions (with constraints) - quotations within target W17.2 PERF
Mains diversion quotations - % where agreed extension W17.2a INFO
Mains diversions - construction/commissioning within target W18.1 PERF
Self-lay point of connection applications - written acknowledgements within target W19.1 PERF
Self-lay Point of Connection report < 500 plots etc - reports issued within target W20.1 PERF
Self-lay Point of Connection reports >500 plots etc - reports issued within target W21.1 PERF
Self-lay design approval and terms request application - written acknowledgements within target W22.1 PERF
Sel-lay design and terms request <500 plots etc - quotations within target W23.1 PERF
Self-lay design and terms request >500 plots etc - quotations within target W24.1 PERF
Self-lay signed agreement - acknowledgements within target W25.1 PERF
Self-lay water for pressure/bacteriological testing - provided within target W26.1 PERF
Self-lay permanent water supply - provided within target W27.1 PERF
Self-lay vesting certificates - issued within target W28.1 PERF
Self-lay Asset Payments - issued within target W29.1 PERF
Self-lay plot references and costing details - issued within target W30.1 PERF
20-49 50-99 1-5 10-19 - 100-199 5-9 20-49 5-9 100-199 20-49 100-199 20-49 10-19 0 200-299 100-199 50-99 20-49  
500-999 1K-3K 50-99 200-299 - 500-999 50-99 300-499 100-199 1K-3K 500-999 300-499 500-999 300-499 100-199 1K-3K 1K-3K 200-299 500-999  
500-999 1K-3K 50-99 200-299 - 500-999 50-99 300-499 100-199 1K-3K 500-999 300-499 500-999 300-499 100-199 1K-3K 1K-3K 200-299 500-999  
5K-10K 3K-5K 500-999 500-999 - 1K-3K 100-199 5K-10K 1K-3K 3K-5K 10K-25K 3K-5K 1K-3K 3K-5K 50-99 5K-10K 5K-10K 1K-3K 5K-10K  
1K-3K 3K-5K 300-499 500-999 - 1K-3K 100-199 1K-3K 500-999 3K-5K 1K-3K 500-999 1K-3K 1K-3K 300-499 5K-10K 1K-3K 1K-3K 1K-3K  
1K-3K 3K-5K 300-499 500-999 - 1K-3K 100-199 1K-3K 500-999 3K-5K 1K-3K 500-999 1K-3K 1K-3K 300-499 5K-10K 1K-3K 1K-3K 1K-3K  
100-199 100-199 0 20-49 - 20-49 1-5 50-99 10-19 100-199 100-199 50-99 20-49 20-49 10-19 50-99 100-199 20-49 50-99  
100-199 100-199 0 20-49 - 20-49 1-5 50-99 10-19 100-199 100-199 50-99 20-49 20-49 10-19 50-99 100-199 20-49 50-99  
50-99 50-99 0 20-49 - 20-49 10-19 50-99 10-19 200-299 50-99 50-99 20-49 20-49 10-19 100-199 50-99 20-49 100-199  
1-5 1-5 0 0 - 0 0 1-5 1-5 0 0 0 0 0 0 0 1-5 1-5 1-5  
50-99 50-99 0 20-49 - 20-49 10-19 50-99 10-19 200-299 50-99 50-99 20-49 20-49 10-19 100-199 50-99 20-49 100-199  
10-19 1-5 0 0 - 0 0 0 1-5 0 0 0 0 0 0 0 0 1-5 1-5  
20-49 100-199 1-5 10-19 - 20-49 0 100-199 10-19 100-199 20-49 1-5 100-199 20-49 0 20-49 100-199 10-19 100-199  
20-49 100-199 1-5 10-19 - 20-49 5-9 100-199 10-19 100-199 20-49 1-5 100-199 20-49 0 20-49 100-199 10-19 100-199  
20-49 20-49 0 5-9 - 10-19 1-5 10-19 1-5 50-99 50-99 10-19 5-9 5-9 0 20-49 200-299 5-9 10-19  
20-49 20-49 0 1-5 - 10-19 1-5 10-19 1-5 50-99 20-49 10-19 5-9 0 0 20-49 200-299 5-9 10-19  
10-19 10-19 0 1-5 - 5-9 1-5 10-19 1-5 20-49 20-49 10-19 5-9 0 0 20-49 20-49 1-5 5-9  
0 0 0 0 - 1-5 0 0 0 0 10-19 0 0 0 0 0 0 0 0  
10-19 10-19 0 1-5 - 5-9 1-5 10-19 1-5 20-49 20-49 10-19 5-9 0 0 20-49 20-49 1-5 5-9  
5-9 10-19 0 1-5 - 1-5 0 5-9 5-9 0 1-5 0 5-9 0 0 5-9 20-49 0 1-5  
10-19 1-5 0 0 - 0 5-9 1-5 0 20-49 1-5 10-19 0 1-5 0 0 300-499 0 10-19  
1-5 1-5 0 0 - 1-5 1-5 1-5 0 20-49 1-5 10-19 0 1-5 0 0 300-499 0 10-19  
0 0 0 0 - 0 0 0 0 0 0 0 0 0 0 0 10-19 0 0  
0 5-9 1-5 0 - 0 0 1-5 0 20-49 1-5 10-19 0 0 0 20-49 100-199 10-19 20-49  
20-49 5-9 1-5 0 - 0 0 5-9 0 20-49 1-5 10-19 0 1-5 0 10-19 100-199 1-5 50-99  
1-5 0 0 0 - 0 0 0 0 0 0 0 0 0 0 0 1-5 0 0  
10-19 20-49 0 5-9 - 0 0 1-5 1-5 20-49 1-5 5-9 0 0 0 20-49 50-99 1-5 10-19  
1-5 10-19 0 0 - 0 0 0 0 0 0 0 0 0 0 1-5 50-99 1-5 20-49  
0 100-199 1-5 1-5 - 1-5 0 0 0 10-19 1-5 1-5 0 0 0 1-5 20-49 0 0  
0 100-199 0 20-49 - 1-5 0 10-19 0 100-199 5-9 0 1-5 0 0 50-99 200-299 10-19 10-19  
0 20-49 1-5 20-49 - 1-5 0 10-19 0 20-49 5-9 0 1-5 10-19 0 50-99 100-199 0 0  
100-199 3K-5K 300-499 300-499 - 50-99 10-19 0 1-5 3K-5K 0 0 0 0 0 0 5K-10K 200-299 500-999  
Key
Performance metric

Information metric
Performance metric
Information metric
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dee Valley
Dŵr Cymru
Hafren Dfrdwy
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Mains diversions - written acknowledgements within target W16.1 PERF
Mains diversions- applications returned/refused/questioned W16.1a INFO
Mains diversions (without constraints) - quotations within target W17.1 PERF
Mains diversions (with constraints) - quotations within target W17.2 PERF
Mains diversion quotations - % where agreed extension W17.2a INFO
Mains diversions - construction/commissioning within target W18.1 PERF
Self-lay point of connection applications - written acknowledgements within target W19.1 PERF
Self-lay Point of Connection report < 500 plots etc - reports issued within target W20.1 PERF
Self-lay Point of Connection reports >500 plots etc - reports issued within target W21.1 PERF
Self-lay design approval and terms request application - written acknowledgements within target W22.1 PERF
Sel-lay design and terms request <500 plots etc - quotations within target W23.1 PERF
Self-lay design and terms request >500 plots etc - quotations within target W24.1 PERF
Self-lay signed agreement - acknowledgements within target W25.1 PERF
Self-lay water for pressure/bacteriological testing - provided within target W26.1 PERF
Self-lay permanent water supply - provided within target W27.1 PERF
Self-lay vesting certificates - issued within target W28.1 PERF
Self-lay Asset Payments - issued within target W29.1 PERF
Self-lay plot references and costing details - issued within target W30.1 PERF
100-199 300-499 5-9 50-99 1-5 300-499 10-19 100-199 20-49 300-499 100-199 500-999 100-199 50-99 1-5 500-999 300-499 100-199 100-199  
3K-5K 5K-10K 300-499 1K-3K 50-99 1K-3K 100-199 1K-3K 300-499 3K-5K 1K-3K 1K-3K 1K-3K 1K-3K 500-999 5K-10K 5K-10K 1K-3K 1K-3K  
3K-5K 5K-10K 300-499 1K-3K 50-99 1K-3K 100-199 1K-3K 300-499 3K-5K 1K-3K 1K-3K 1K-3K 1K-3K 500-999 5K-10K 5K-10K 1K-3K 1K-3K  
25K-50K 10K-25K 1K-3K 3K-5K 100-199 10K-25K 200-299 25K-50K 3K-5K 10K-25K 25K-50K 10K-25K 10K-25K 10K-25K 1K-3K 50K-100K 10K-25K 5K-10K 10K-25K  
10K-25K 10K-25K 1K-3K 1K-3K 50-99 5K-10K 100-199 10K-25K 1K-3K 10K-25K 5K-10K 3K-5K 5K-10K 5K-10K 500-999 10K-25K 3K-5K 3K-5K 10K-25K  
10K-25K 10K-25K 1K-3K 1K-3K 50-99 5K-10K 100-199 10K-25K 1K-3K 10K-25K 5K-10K 3K-5K 5K-10K 5K-10K 500-999 10K-25K 3K-5K 3K-5K 10K-25K  
500-999 300-499 10-19 100-199 0 100-199 10-19 300-499 50-99 300-499 500-999 100-199 100-199 50-99 20-49 200-299 500-999 200-299 300-499  
500-999 300-499 10-19 100-199 0 100-199 10-19 300-499 50-99 300-499 500-999 100-199 100-199 50-99 20-49 200-299 500-999 200-299 300-499  
300-499 300-499 10-19 100-199 10-19 100-199 10-19 300-499 20-49 500-999 300-499 100-199 100-199 50-99 20-49 500-999 200-299 100-199 300-499  
10-19 20-49 0 0 0 1-5 1-5 5-9 5-9 1-5 0 0 0 0 0 1-5 5-9 5-9 5-9  
300-499 300-499 10-19 100-199 10-19 100-199 20-49 300-499 50-99 500-999 300-499 100-199 100-199 50-99 20-49 500-999 200-299 200-299 300-499  
50-99 1-5 0 0 0 1-5 0 20-49 5-9 0 0 0 0 0 0 0 0 5-9 1-5  
100-199 300-499 20-49 50-99 5-9 100-199 0 300-499 20-49 500-999 50-99 20-49 300-499 100-199 10-19 100-199 500-999 50-99 300-499  
100-199 300-499 20-49 50-99 5-9 100-199 5-9 300-499 20-49 500-999 50-99 20-49 300-499 100-199 10-19 100-199 500-999 50-99 300-499  
100-199 50-99 1-5 10-19 0 50-99 5-9 50-99 10-19 200-299 200-299 20-49 50-99 20-49 1-5 100-199 500-999 10-19 50-99  
100-199 50-99 0 5-9 0 50-99 5-9 50-99 10-19 200-299 100-199 20-49 50-99 10-19 0 100-199 500-999 10-19 50-99  
50-99 50-99 1-5 5-9 1-5 20-49 1-5 50-99 10-19 100-199 100-199 20-49 20-49 0 1-5 100-199 100-199 5-9 20-49  
10-19 1-5 0 0 0 1-5 0 0 0 0 10-19 1-5 0 0 0 0 1-5 0 0  
50-99 50-99 1-5 5-9 1-5 20-49 1-5 50-99 10-19 100-199 100-199 20-49 20-49 0 1-5 100-199 100-199 5-9 20-49  
10-19 20-49 0 10-19 0 10-19 0 20-49 5-9 20-49 10-19 1-5 10-19 0 0 20-49 100-199 5-9 10-19  
50-99 1-5 1-5 1-5 1-5 5-9 5-9 20-49 0 100-199 10-19 50-99 0 1-5 1-5 1-5 1K-3K 0 50-99  
10-19 10-19 0 1-5 0 5-9 1-5 20-49 0 50-99 5-9 20-49 0 1-5 1-5 1-5 1K-3K 0 50-99  
0 1-5 1-5 0 0 0 0 1-5 0 5-9 5-9 5-9 0 0 0 0 10-19 0 0  
0 20-49 1-5 0 0 1-5 0 5-9 1-5 100-199 10-19 50-99 5-9 5-9 0 100-199 500-999 20-49 100-199  
50-99 10-19 1-5 0 0 0 1-5 20-49 5-9 100-199 10-19 20-49 1-5 10-19 0 20-49 500-999 10-19 100-199  
1-5 1-5 0 0 0 1-5 0 0 0 10-19 1-5 1-5 5-9 0 0 0 10-19 0 0  
50-99 100-199 1-5 20-49 0 5-9 0 10-19 1-5 100-199 10-19 20-49 5-9 1-5 0 100-199 300-499 5-9 50-99  
5-9 50-99 0 1-5 1-5 1-5 0 10-19 1-5 10-19 5-9 5-9 0 0 0 20-49 300-499 1-5 50-99  
1-5 300-499 1-5 5-9 0 5-9 0 5-9 1-5 100-199 5-9 10-19 0 1-5 0 20-49 50-99 1-5 5-9  
20-49 200-299 1-5 50-99 0 10-19 0 20-49 5-9 500-999 10-19 0 10-19 0 0 100-199 500-999 20-49 50-99  
20-49 100-199 1-5 50-99 0 20-49 0 20-49 0 1K-3K 20-49 5-9 5-9 10-19 0 100-199 500-999 0 20-49  
1K-3K 5K-10K 500-999 1K-3K 0 300-499 10-19 0 100-199 10K-25K 0 3K-5K 500-999 1-5 0 3K-5K 10K-25K 500-999 1K-3K  
Key
Performance metric

Information metric

Chart 1: Developer Services levels of service performance - % within target and activity levels water supply
Quarter 3 (Oct-Dec 2018-19)

This report
Industry Average
Volumes

Chart 2: Developer Services levels of service performance - % within target and activity levels water supply
Rolling year to date

This report
Industry Average
Volumes

Chart 3: Developer Services levels of service performance - % within target and activity levels water supply
Latest 4 quarters

Q4 2017-18
Q1 2018-19
Q2 2018-19
This report
Industry Average
Volumes
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dee Valley
Dŵr Cymru
Hafren Dfrdwy
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Mains diversions - written acknowledgements within target W16.1 PERF
Mains diversions- applications returned/refused/questioned W16.1a INFO
Mains diversions (without constraints) - quotations within target W17.1 PERF
Mains diversions (with constraints) - quotations within target W17.2 PERF
Mains diversion quotations - % where agreed extension W17.2a INFO
Mains diversions - construction/commissioning within target W18.1 PERF
Self-lay point of connection applications - written acknowledgements within target W19.1 PERF
Self-lay Point of Connection report < 500 plots etc - reports issued within target W20.1 PERF
Self-lay Point of Connection reports >500 plots etc - reports issued within target W21.1 PERF
Self-lay design approval and terms request application - written acknowledgements within target W22.1 PERF
Sel-lay design and terms request <500 plots etc - quotations within target W23.1 PERF
Self-lay design and terms request >500 plots etc - quotations within target W24.1 PERF
Self-lay signed agreement - acknowledgements within target W25.1 PERF
Self-lay water for pressure/bacteriological testing - provided within target W26.1 PERF
Self-lay permanent water supply - provided within target W27.1 PERF
Self-lay vesting certificates - issued within target W28.1 PERF
Self-lay Asset Payments - issued within target W29.1 PERF
Self-lay plot references and costing details - issued within target W30.1 PERF
Water Totals
43 91 1 14 - 139 5 38 7 158 33 124 34 15 0 217 115 51 29  
966 1,052 80 276 - 601 69 496 104 1,167 545 309 651 448 110 1,727 1,711 279 625  
966 1,052 80 276 - 601 69 496 104 1,167 545 309 651 448 110 1,727 1,711 279 625  
7,485 3,379 594 817 - 2,851 155 7,993 1,343 4,682 21,687 4,472 2,824 3,097 85 8,984 6,175 2,139 8,386  
2,614 3,481 320 777 - 1,974 111 2,909 506 3,517 2,188 849 2,019 2,151 325 5,800 1,083 1,094 2,641  
2,614 3,481 320 777 - 1,974 111 2,909 506 3,517 2,188 849 2,019 2,151 325 5,800 1,083 1,094 2,641  
140 115 0 41 - 41 3 96 17 125 155 54 30 28 19 59 125 45 87  
140 115 0 41 - 41 3 96 17 125 155 54 30 28 19 59 125 45 87  
60 79 0 30 - 37 17 82 12 219 91 55 32 28 14 160 61 48 158  
1 4 0 0 - 0 0 3 1 0 0 0 0 0 0 0 2 1 2  
61 83 0 30 - 37 17 85 13 219 91 55 32 28 14 160 63 49 160  
18 3 0 0 - 0 0 0 1 0 0 0 0 0 0 0 0 1 1  
40 105 4 18 - 24 0 100 12 120 24 2 121 46 0 42 126 13 109  
40 105 4 18 - 24 7 100 12 120 24 2 121 46 0 42 126 13 109  
33 25 0 5 - 13 4 18 4 61 50 18 9 5 0 42 205 5 12  
33 25 0 3 - 13 4 15 3 61 44 15 9 0 0 42 205 5 12  
17 12 0 4 - 5 2 18 3 36 37 16 6 0 0 39 30 2 6  
0 0 0 0 - 1 0 0 0 0 11 0 0 0 0 0 0 0 0  
17 12 0 4 - 6 2 18 3 36 48 16 6 0 0 39 30 2 6  
7 11 0 2 - 4 0 5 5 0 4 0 6 0 0 9 34 0 4  
14 1 0 0 - 0 5 1 0 28 3 17 0 1 0 0 320 0 12  
1 1 0 0 - 1 1 1 0 24 2 17 0 1 0 0 478 0 13  
0 0 0 0 - 0 0 0 0 0 0 0 0 0 0 0 11 0 0  
0 6 1 0 - 0 0 1 0 31 2 18 0 0 0 21 153 15 47  
24 5 1 0 - 0 0 6 0 21 4 10 0 3 0 11 164 4 51  
1 0 0 0 - 0 0 0 0 0 0 0 0 0 0 0 4 0 0  
14 22 0 7 - 0 0 2 1 21 4 8 0 0 0 21 75 2 18  
1 16 0 0 - 0 0 0 0 0 0 0 0 0 0 3 80 1 26  
0 101 1 1 - 4 0 0 0 14 3 1 0 0 0 2 30 0 0  
0 114 0 21 - 3 0 12 0 190 5 0 3 0 0 64 250 10 18  
0 36 1 32 - 4 0 11 0 28 7 0 3 10 0 99 169 0 0  
173 3,145 305 490 - 79 15 0 3 3,794 0 0 0 0 0 0 5,218 222 608  
11,634 11,801 1,308 2,535 - 5,781 387 11,792 2,018 14,236 24,855 5,970 5,738 5,833 553 17,300 16,619 3,931 12,852
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dee Valley
Dŵr Cymru
Hafren Dfrdwy
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Mains diversions - written acknowledgements within target W16.1 PERF
Mains diversions- applications returned/refused/questioned W16.1a INFO
Mains diversions (without constraints) - quotations within target W17.1 PERF
Mains diversions (with constraints) - quotations within target W17.2 PERF
Mains diversion quotations - % where agreed extension W17.2a INFO
Mains diversions - construction/commissioning within target W18.1 PERF
Self-lay point of connection applications - written acknowledgements within target W19.1 PERF
Self-lay Point of Connection report < 500 plots etc - reports issued within target W20.1 PERF
Self-lay Point of Connection reports >500 plots etc - reports issued within target W21.1 PERF
Self-lay design approval and terms request application - written acknowledgements within target W22.1 PERF
Sel-lay design and terms request <500 plots etc - quotations within target W23.1 PERF
Self-lay design and terms request >500 plots etc - quotations within target W24.1 PERF
Self-lay signed agreement - acknowledgements within target W25.1 PERF
Self-lay water for pressure/bacteriological testing - provided within target W26.1 PERF
Self-lay permanent water supply - provided within target W27.1 PERF
Self-lay vesting certificates - issued within target W28.1 PERF
Self-lay Asset Payments - issued within target W29.1 PERF
Self-lay plot references and costing details - issued within target W30.1 PERF
Water Totals
41 91 1 13 - 139 5 38 7 157 33 122 34 15 0 213 115 50 18  
962 1,052 80 276 - 601 69 489 101 1,165 540 309 651 448 77 1,727 1,683 270 602  
391 253 0 46 - 412 58 348 2 938 254 90 127 244 77 657 880 64 158  
7,472 3,379 591 813 - 2,845 155 7,983 1,329 4,680 21,662 4,381 2,822 3,058 75 8,984 6,173 2,019 6,521  
2,543 3,459 305 637 - 1,951 111 2,421 497 3,517 2,032 819 1,989 2,151 292 5,419 1,015 1,063 2,494  
907 879 52 110 - 305 15 397 40 933 1,184 262 259 461 292 3,965 486 280 140  
132 114 0 41 - 41 3 92 17 125 155 54 30 28 19 57 123 45 81  
97 46 0 25 - 27 2 63 10 116 17 18 11 26 19 2 74 23 84  
59 79 0 30 - 34 17 80 12 219 91 53 32 21 10 129 61 48 32  
1 4 0 0 - 0 0 3 1 0 0 0 0 0 0 0 2 1 0  
0 0 0 0 - 0 0 0 0 0 0 0 0 0 0 0 0 0 0  
0 3 0 0 - 0 0 0 0 0 0 0 0 0 0 0 0 1 0  
27 105 4 14 - 24 0 100 2 120 23 2 120 46 0 41 124 11 94  
9 67 2 10 - 3 7 1 1 19 17 2 13 22 0 21 24 8 3  
32 25 0 4 - 13 4 18 4 61 50 16 9 5 0 40 203 1 11  
22 13 0 2 - 6 3 11 0 53 1 0 5 0 0 18 36 4 8  
15 12 0 4 - 5 2 17 3 36 37 12 6 0 0 26 30 1 0  
0 0 0 0 - 1 0 0 0 0 11 0 0 0 0 0 0 0 0  
0 0 0 0 - 0 0 0 0 0 0 0 0 0 0 0 0 0 0  
0 11 0 2 - 4 0 5 5 0 4 0 6 0 0 7 33 0 2  
14 1 0 0 - 0 5 1 0 28 3 17 0 1 0 0 316 0 12  
1 1 0 0 - 1 1 1 0 24 2 17 0 0 0 0 478 0 10  
0 0 0 0 - 0 0 0 0 0 0 0 0 0 0 0 10 0 0  
0 6 1 0 - 0 0 1 0 31 2 18 0 0 0 21 149 15 43  
15 5 1 0 - 0 0 6 0 21 4 10 0 3 0 7 163 4 12  
1 0 0 0 - 0 0 0 0 0 0 0 0 0 0 0 4 0 0  
6 22 0 6 - 0 0 2 1 21 4 8 0 0 0 14 75 2 13  
0 16 0 0 - 0 0 0 0 0 0 0 0 0 0 2 72 1 6  
0 101 1 1 - 4 0 0 0 14 3 1 0 0 0 2 28 0 0  
0 110 0 21 - 3 0 12 0 190 5 0 3 0 0 49 250 10 1  
0 34 0 32 - 4 0 11 0 28 7 0 3 9 0 69 167 0 0  
173 3,145 305 490 - 79 15 0 3 3,794 0 0 0 0 0 0 5,218 222 571  
11,494 11,772 1,289 2,384 - 5,749 387 11,280 1,982 14,231 24,668 5,839 5,705 5,785 473 16,807 16,492 3,763 10,523
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dee Valley
Dŵr Cymru
Hafren Dfrdwy
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Mains diversions - written acknowledgements within target W16.1 PERF
Mains diversions- applications returned/refused/questioned W16.1a INFO
Mains diversions (without constraints) - quotations within target W17.1 PERF
Mains diversions (with constraints) - quotations within target W17.2 PERF
Mains diversion quotations - % where agreed extension W17.2a INFO
Mains diversions - construction/commissioning within target W18.1 PERF
Self-lay point of connection applications - written acknowledgements within target W19.1 PERF
Self-lay Point of Connection report < 500 plots etc - reports issued within target W20.1 PERF
Self-lay Point of Connection reports >500 plots etc - reports issued within target W21.1 PERF
Self-lay design approval and terms request application - written acknowledgements within target W22.1 PERF
Sel-lay design and terms request <500 plots etc - quotations within target W23.1 PERF
Self-lay design and terms request >500 plots etc - quotations within target W24.1 PERF
Self-lay signed agreement - acknowledgements within target W25.1 PERF
Self-lay water for pressure/bacteriological testing - provided within target W26.1 PERF
Self-lay permanent water supply - provided within target W27.1 PERF
Self-lay vesting certificates - issued within target W28.1 PERF
Self-lay Asset Payments - issued within target W29.1 PERF
Self-lay plot references and costing details - issued within target W30.1 PERF
Water Totals
189 441 5 69 3 458 10 180 21 479 142 500 140 60 3 574 440 126 132  
3,936 6,079 425 1,348 69 2,704 158 2,205 444 4,862 2,452 1,264 2,878 1,983 597 7,044 7,283 1,418 2,726  
3,936 6,079 425 1,348 69 2,704 158 2,205 444 4,862 2,452 1,264 2,878 1,983 592 6,694 7,283 1,418 2,726  
37,539 17,252 2,593 4,931 140 12,325 253 31,154 3,093 17,596 48,821 18,510 10,737 14,889 1,230 53,127 23,125 6,974 24,055  
11,645 13,722 1,295 2,829 98 7,165 187 12,751 1,683 13,236 7,480 3,148 7,799 7,197 950 24,713 4,721 4,164 10,124  
11,645 13,722 1,295 2,829 98 7,165 145 12,751 1,683 13,236 7,480 3,148 7,799 7,197 933 24,713 4,721 4,164 10,124  
772 374 14 143 0 194 10 376 77 431 589 185 124 94 46 259 506 225 357  
772 374 14 143 0 194 10 376 77 431 589 185 124 94 35 259 506 225 357  
360 393 16 101 11 149 18 336 44 614 415 173 123 89 47 642 238 194 462  
17 22 0 0 0 1 2 8 6 1 0 0 0 0 0 4 7 6 9  
377 415 16 101 11 150 20 344 50 615 415 173 123 89 47 646 245 200 471  
84 4 0 0 0 1 0 20 6 0 0 0 0 0 0 0 0 6 3  
176 402 24 70 7 101 0 439 45 503 97 38 458 121 12 190 531 63 366  
176 402 24 70 5 101 7 439 45 503 97 38 458 121 12 190 531 63 366  
162 73 2 13 0 58 9 96 14 262 209 47 51 37 1 199 934 16 56  
162 79 0 9 0 58 9 61 13 262 110 27 51 16 0 199 934 16 56  
87 63 1 9 1 38 2 58 10 184 185 21 32 0 1 153 149 9 21  
10 1 0 0 0 1 0 0 0 0 12 1 0 0 0 0 3 0 0  
97 64 1 9 1 39 2 58 10 184 197 22 32 0 1 153 152 9 21  
17 39 0 11 0 17 0 29 8 24 19 2 13 0 0 33 168 8 12  
73 1 2 2 2 6 5 47 0 128 15 55 0 2 1 1 1,135 0 60  
13 10 0 1 0 7 1 42 0 88 8 48 0 1 2 1 1,617 0 57  
0 2 1 0 0 0 0 4 0 7 5 5 0 0 0 0 18 0 0  
0 26 2 0 0 2 0 8 2 113 17 50 7 6 0 106 573 31 121  
55 12 1 0 0 0 1 22 6 135 14 35 2 10 0 36 591 18 140  
1 2 0 0 0 1 0 0 0 16 2 2 7 0 0 0 16 0 0  
50 129 1 28 0 5 0 12 4 143 15 32 6 1 0 110 312 6 89  
7 83 0 4 2 2 0 12 2 19 6 8 0 0 0 35 367 4 81  
3 306 2 8 0 9 0 8 1 130 5 11 0 2 0 32 81 2 5  
31 282 1 60 0 19 0 28 6 688 10 0 13 0 0 130 841 22 59  
29 133 1 70 0 22 0 30 0 1,423 27 6 8 13 0 191 688 0 32  
2,591 9,997 629 1,770 0 389 15 0 128 11,333 0 3,582 894 1 0 4,905 19,391 984 1,865  
57,763 49,844 5,015 11,467 333 23,673 671 47,845 5,594 52,415 60,545 27,723 23,292 24,506 2,890 92,485 63,735 14,270 40,829
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dee Valley
Dŵr Cymru
Hafren Dfrdwy
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Mains diversions - written acknowledgements within target W16.1 PERF
Mains diversions- applications returned/refused/questioned W16.1a INFO
Mains diversions (without constraints) - quotations within target W17.1 PERF
Mains diversions (with constraints) - quotations within target W17.2 PERF
Mains diversion quotations - % where agreed extension W17.2a INFO
Mains diversions - construction/commissioning within target W18.1 PERF
Self-lay point of connection applications - written acknowledgements within target W19.1 PERF
Self-lay Point of Connection report < 500 plots etc - reports issued within target W20.1 PERF
Self-lay Point of Connection reports >500 plots etc - reports issued within target W21.1 PERF
Self-lay design approval and terms request application - written acknowledgements within target W22.1 PERF
Sel-lay design and terms request <500 plots etc - quotations within target W23.1 PERF
Self-lay design and terms request >500 plots etc - quotations within target W24.1 PERF
Self-lay signed agreement - acknowledgements within target W25.1 PERF
Self-lay water for pressure/bacteriological testing - provided within target W26.1 PERF
Self-lay permanent water supply - provided within target W27.1 PERF
Self-lay vesting certificates - issued within target W28.1 PERF
Self-lay Asset Payments - issued within target W29.1 PERF
Self-lay plot references and costing details - issued within target W30.1 PERF
Water Totals
175 439 5 65 1 456 10 180 21 477 141 488 140 60 3 487 435 125 88  
3,923 6,078 424 1,347 67 2,704 158 2,188 439 4,858 2,447 1,237 2,875 1,983 460 7,037 6,986 1,404 2,614  
1,486 2,035 0 140 17 1,721 128 1,325 8 3,670 591 404 515 942 467 2,692 3,616 151 1,371  
35,735 17,250 2,585 4,923 138 12,312 253 30,668 3,012 17,563 48,780 18,317 10,696 14,822 1,127 53,127 22,866 6,827 20,927  
11,301 13,645 1,267 2,480 98 7,121 187 10,941 1,607 13,141 7,079 2,957 7,703 7,197 716 22,524 4,409 4,056 8,705  
2,983 3,396 294 618 4 1,346 46 2,261 139 4,187 3,866 1,181 1,258 1,705 589 17,674 2,098 875 816  
751 373 14 139 0 194 10 332 77 431 582 180 124 92 32 253 490 224 337  
535 198 2 95 0 115 6 242 37 408 134 71 81 88 33 12 271 104 332  
326 392 16 98 11 146 18 324 42 609 414 165 123 69 39 513 235 194 117  
12 22 0 0 0 1 2 8 6 1 0 0 0 0 0 1 7 6 2  
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0  
3 4 0 0 0 1 0 1 1 0 0 0 0 0 0 0 0 3 0  
126 402 21 42 7 101 0 438 16 503 93 32 450 117 10 165 529 61 303  
62 234 8 34 3 16 7 7 1 105 78 34 60 39 10 104 98 22 26  
155 73 2 11 0 58 9 94 13 262 209 41 51 35 1 185 914 7 52  
104 46 0 3 0 26 5 44 3 230 7 3 35 0 0 85 161 14 43  
68 63 1 9 1 38 2 57 10 178 185 17 32 0 1 101 148 7 8  
0 1 0 0 0 1 0 0 0 0 12 1 0 0 0 0 1 0 0  
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0  
3 39 0 10 0 17 0 29 8 21 19 2 13 0 0 29 163 8 10  
70 1 2 2 2 6 5 46 0 127 15 55 0 2 1 0 1,129 0 53  
13 10 0 1 0 7 1 42 0 88 8 47 0 0 2 0 1,616 0 47  
0 2 1 0 0 0 0 3 0 7 5 5 0 0 0 0 17 0 0  
0 26 2 0 0 1 0 8 2 113 17 50 7 6 0 105 562 30 108  
35 12 1 0 0 0 1 22 2 135 14 33 2 8 0 30 585 16 38  
1 2 0 0 0 1 0 0 0 16 2 2 7 0 0 0 16 0 0  
12 129 1 27 0 5 0 12 4 142 15 32 6 1 0 78 301 6 63  
4 83 0 4 2 2 0 12 2 19 6 8 0 0 0 30 341 3 34  
1 306 2 8 0 8 0 8 1 130 5 11 0 2 0 27 79 2 2  
13 276 1 53 0 19 0 28 1 686 10 0 10 0 0 97 839 21 37  
24 131 0 70 0 22 0 29 0 1,423 27 6 8 12 0 135 686 0 30  
2,578 9,997 629 1,770 0 389 15 0 128 11,333 0 3,580 894 1 0 4,905 19,271 984 1,828  
55,326 49,752 4,974 11,059 327 23,609 671 45,469 5,391 52,263 60,085 27,266 23,141 24,407 2,392 89,829 62,625 13,981 35,403
Key:
Upper quartile performance
Inter-quartile performance
Lower quartile performance
Information metric
Metric Ref Type
Anglian
Dŵr Cymru
Hafren Dfrdwy
Northumbrian
Severn Trent
South West
Southern
Thames
United Utilities
Wessex
Yorkshire
 
Upper Quartile1
Lower Quartile2
Median
Average
Pre-development enquiry – reports issued within target S1.1 PERF
Sewer requisition - written acknowledgement of applications within target S2.1 PERF
Sewer requisition - applications refused/returned/questioned S2.1a INFO
Sewer requisition design – offers issued within target S3.1 PERF
Sewer requisition – constructed and commissioned within agreed extension S4.1 PERF
Sewer requisition – constructed and commissioned - extensions agreed S4.1a INFO
Technical vetting of adoptions & diversions– acknowledgements within target S5.1 PERF
Technical vetting of adoptions & diversions – applications refused/returned/questioned S5.1a INFO
Technical vetting of adoptions & diversions – approval or rejection letters within target S6.1 PERF
Technical vetting of adoptions & diversions – extensions agreed S6.1a INFO
Adoption legal agreement – draft agreements issued within target S7.1 PERF
s106 sewer connection - approval letters issued within target S8.1 PERF
s106 sewer connection - rejection letters issued within target S9.1 PERF
Sewerage Average
100.00% 100.00% - 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 98.58% 99.37%   100.00% 100.00% 100.00% 99.80%  
100.00% 100.00% - - 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00%   100.00% 100.00% 100.00% 100.00%  
0.00% 25.00% - - 100.00% 0.00% 40.00% 0.00% 0.00% 0.00% 0.00%   25.00% 0.00% 0.00% 18.33%  
- 100.00% - - 100.00% 80.00% 100.00% 100.00% - - 100.00%   100.00% 100.00% 100.00% 96.67%  
- - - - - 71.43% 75.00% 100.00% 100.00% - -   100.00% 73.21% 87.50% 86.61%  
- - - - - 0.00% 75.00% 100.00% 100.00% - -   100.00% 37.50% 87.50% 68.75%  
100.00% 100.00% - 97.56% 100.00% 100.00% 100.00% 100.00% 98.86% 90.57% 100.00%   100.00% 98.86% 100.00% 98.70%  
6.11% 3.05% - 56.10% 81.17% 95.65% 53.45% 60.90% 13.64% 91.51% 12.35%   81.17% 12.35% 54.77% 47.39%  
100.00% 99.49% - 97.78% 100.00% 100.00% 100.00% 100.00% 100.00% 86.96% 99.35%   100.00% 99.35% 100.00% 98.36%  
0.00% 0.00% - 0.00% 0.00% 0.00% 0.00% 37.18% 0.00% 0.00% 9.68%   0.00% 0.00% 0.00% 4.69%  
100.00% 100.00% - 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00%   100.00% 100.00% 100.00% 100.00%  
99.64% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 98.28% 99.56%   100.00% 99.64% 100.00% 99.77%  
99.65% 100.00% - 100.00% - 100.00% 100.00% 100.00% 100.00% 100.00% 100.00%   100.00% 100.00% 100.00% 99.96%  
99.78% 99.90% 100.00% 99.35% 100.00% 99.16% 99.89% 100.00% 99.90% 95.87% 99.70%   100.00% 99.35% 99.89% 99.41%
Key
Upper quartile performance

Inter-quartile performance

Lower quartile performance

Information metric
Key:
Upper quartile performance
Inter-quartile performance
Lower quartile performance
Information metric
Metric Ref Type
Anglian
Dŵr Cymru
Hafren Dfrdwy
Northumbrian
Severn Trent
South West
Southern
Thames
United Utilities
Wessex
Yorkshire
 
Upper Quartile1
Lower Quartile2
Median
Average
Pre-development enquiry – reports issued within target S1.1 PERF
Sewer requisition - written acknowledgement of applications within target S2.1 PERF
Sewer requisition - applications refused/returned/questioned S2.1a INFO
Sewer requisition design – offers issued within target S3.1 PERF
Sewer requisition – constructed and commissioned within agreed extension S4.1 PERF
Sewer requisition – constructed and commissioned - extensions agreed S4.1a INFO
Technical vetting of adoptions & diversions– acknowledgements within target S5.1 PERF
Technical vetting of adoptions & diversions – applications refused/returned/questioned S5.1a INFO
Technical vetting of adoptions & diversions – approval or rejection letters within target S6.1 PERF
Technical vetting of adoptions & diversions – extensions agreed S6.1a INFO
Adoption legal agreement – draft agreements issued within target S7.1 PERF
s106 sewer connection - approval letters issued within target S8.1 PERF
s106 sewer connection - rejection letters issued within target S9.1 PERF
Sewerage Average
98.99% 99.56% - 100.00% 99.84% 100.00% 99.56% 99.84% 100.00% 99.02% 99.22%   100.00% 99.22% 99.70% 99.60%  
100.00% 100.00% - 100.00% 100.00% 100.00% 96.55% 77.65% 100.00% 100.00% 100.00%   100.00% 100.00% 100.00% 97.42%  
11.76% 22.22% - 0.00% 85.00% 66.67% 68.97% 0.00% 57.14% 0.00% 23.08%   66.67% 0.00% 22.65% 33.48%  
100.00% 100.00% - - 100.00% 86.96% 100.00% 85.42% 100.00% 100.00% 85.71%   100.00% 86.96% 100.00% 95.34%  
100.00% - - 100.00% - 82.14% 72.73% 84.62% 100.00% - -   100.00% 82.14% 92.31% 89.91%  
0.00% - - 0.00% - 29.63% 72.73% 61.54% 50.00% - -   61.54% 0.00% 39.81% 35.65%  
99.82% 99.89% - 99.43% 100.00% 100.00% 99.58% 100.00% 99.71% 96.98% 98.98%   100.00% 99.43% 99.77% 99.44%  
20.93% 7.21% - 72.62% 83.39% 98.25% 47.06% 55.75% 11.71% 89.56% 9.16%   83.39% 11.71% 51.40% 49.56%  
100.00% 99.88% - 98.40% 100.00% 96.55% 99.45% 100.00% 100.00% 96.68% 99.70%   100.00% 98.40% 99.79% 99.07%  
0.00% 0.00% - 0.00% 0.00% 0.00% 0.00% 32.49% 0.00% 0.00% 1.91%   0.00% 0.00% 0.00% 3.44%  
100.00% 99.50% - 100.00% 100.00% 100.00% 96.46% 100.00% 100.00% 100.00% 99.62%   100.00% 99.62% 100.00% 99.56%  
99.85% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 99.86% 100.00% 98.54% 99.06%   100.00% 99.85% 100.00% 99.76%  
99.93% 100.00% - 100.00% - 100.00% 100.00% 99.71% 100.00% 100.00% 99.40%   100.00% 99.93% 100.00% 99.89%  
99.74% 99.82% 100.00% 99.71% 99.96% 99.15% 99.64% 99.47% 99.97% 98.25% 99.28%   99.96% 99.28% 99.71% 99.55%
Key
Upper quartile performance

Inter-quartile performance

Lower quartile performance

Information metric
Performance metric
Information metric
Metric Ref Type
Anglian
Dŵr Cymru
Hafren Dfrdwy
Northumbrian
Severn Trent
South West
Southern
Thames