Developer services

Developer Services Levels of Service Report: Quarter 2 (July-Sept) 2018-19
Published: 29 October 2018

Filter Data
Key:
Upper quartile performance
Inter-quartile performance
Lower quartile performance
Information metric
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dee Valley
Dŵr Cymru
Hafren Dfrdwy
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
 
Upper Quartile1
Lower Quartile2
Median
Average
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Mains diversions - written acknowledgements within target W16.1 PERF
Mains diversions- applications returned/refused/questioned W16.1a INFO
Mains diversions (without constraints) - quotations within target W17.1 PERF
Mains diversions (with constraints) - quotations within target W17.2 PERF
Mains diversion quotations - % where agreed extension W17.2a INFO
Mains diversions - construction/commissioning within target W18.1 PERF
Self-lay point of connection applications - written acknowledgements within target W19.1 PERF
Self-lay Point of Connection report < 500 plots etc - reports issued within target W20.1 PERF
Self-lay Point of Connection reports >500 plots etc - reports issued within target W21.1 PERF
Self-lay design approval and terms request application - written acknowledgements within target W22.1 PERF
Sel-lay design and terms request <500 plots etc - quotations within target W23.1 PERF
Self-lay design and terms request >500 plots etc - quotations within target W24.1 PERF
Self-lay signed agreement - acknowledgements within target W25.1 PERF
Self-lay water for pressure/bacteriological testing - provided within target W26.1 PERF
Self-lay permanent water supply - provided within target W27.1 PERF
Self-lay vesting certificates - issued within target W28.1 PERF
Self-lay Asset Payments - issued within target W29.1 PERF
Self-lay plot references and costing details - issued within target W30.1 PERF
Water Average
97.92% 97.53% 100.00% 85.71% - 98.94% 100.00% 100.00% 100.00% 100.00% 100.00% 99.24% 100.00% 100.00% 100.00% 82.54% 98.48% 100.00% 41.86%   100.00% 97.92% 100.00% 94.57%  
99.80% 99.95% 100.00% 100.00% - 100.00% 100.00% 99.65% 98.47% 99.92% 100.00% 94.61% 100.00% 100.00% 54.40% 99.94% 95.61% 99.16% 89.48%   100.00% 98.47% 99.93% 96.17%  
35.39% 31.38% 0.00% 5.95% - 58.42% 78.65% 57.39% 0.76% 81.66% 39.97% 32.11% 19.61% 45.70% 78.40% 49.49% 47.67% 5.85% 54.32%   57.39% 19.61% 42.83% 40.15%  
86.25% 100.00% 100.00% 99.90% - 99.94% 100.00% 99.84% 94.61% 99.98% 99.89% 98.56% 99.71% 99.84% 92.78% 100.00% 98.17% 99.68% 73.96%   99.98% 98.17% 99.84% 96.84%  
95.94% 99.38% 99.35% 88.58% - 99.95% 100.00% 84.87% 99.49% 99.04% 90.30% 94.06% 99.31% 100.00% 58.62% 90.46% 92.45% 97.94% 92.01%   99.38% 90.46% 96.94% 93.43%  
38.20% 22.94% 19.93% 27.60% - 20.32% 91.18% 16.57% 5.64% 43.09% 33.03% 45.21% 20.12% 19.82% 58.62% 75.49% 41.35% 24.23% 13.14%   43.09% 19.93% 25.91% 34.25%  
97.60% 100.00% 100.00% 94.59% - 100.00% 100.00% 76.92% 100.00% 100.00% 100.00% 93.44% 100.00% 95.65% 30.00% 95.24% 97.60% 97.96% 83.33%   100.00% 94.59% 97.78% 92.35%  
70.66% 69.74% 100.00% 59.46% - 61.70% 57.14% 65.38% 38.10% 95.92% 29.79% 31.15% 58.62% 100.00% 86.67% 11.11% 53.60% 42.86% 94.87%   86.67% 42.86% 60.58% 62.60%  
97.44% 99.07% 100.00% 100.00% - 100.00% 100.00% 97.89% 100.00% 97.99% 99.05% 92.45% 100.00% 73.91% 82.61% 76.55% 100.00% 100.00% 18.42%   100.00% 92.45% 99.06% 90.85%  
66.67% 100.00% - - - - 100.00% 100.00% - 100.00% - - - - - - 100.00% 100.00% -   100.00% 100.00% 100.00% 95.24%  
7.14% 5.31% 0.00% 0.00% - 0.00% 66.67% 2.06% 0.00% 0.67% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 4.76% 3.70% 0.00%   3.70% 0.00% 0.00% 5.02%  
3.23% 100.00% - - - - - - - - - - - - - - - 100.00% -   100.00% 3.23% 100.00% 67.74%  
36.00% 100.00% 87.50% 66.67% - 100.00% - 100.00% 36.36% 100.00% 100.00% 100.00% 97.60% 33.33% - 80.85% 100.00% 100.00% 72.81%   100.00% 69.74% 98.80% 81.95%  
30.00% 61.11% 75.00% 53.33% - 38.89% - 3.81% 0.00% 18.66% 70.00% 100.00% 8.00% 33.33% - 40.43% 17.29% 55.56% 9.65%   58.33% 13.47% 36.11% 38.44%  
94.34% 100.00% - 100.00% - 100.00% 100.00% 92.31% 100.00% 100.00% 100.00% 92.31% 100.00% 100.00% 100.00% 96.49% 97.67% 66.67% 76.92%   100.00% 94.34% 100.00% 95.10%  
69.81% 59.09% - 0.00% - 69.23% 40.00% 80.00% 100.00% 90.48% 24.00% 0.00% 46.15% - - 45.61% 18.29% 100.00% 84.62%   84.62% 24.00% 59.09% 55.15%  
65.22% 100.00% - 100.00% - 100.00% - 100.00% - 92.31% 100.00% - 100.00% - - 76.74% 100.00% 66.67% -   100.00% 76.74% 100.00% 90.99%  
0.00% - - - - - - - - - - 100.00% - - - - - - -   100.00% 0.00% 50.00% 50.00%  
8.00% 0.00% - 0.00% - 0.00% - 0.00% - 0.00% 0.00% 100.00% 0.00% - - 0.00% 0.00% 0.00% -   0.00% 0.00% 0.00% 9.00%  
22.22% 100.00% - - - 100.00% - 100.00% 100.00% 81.82% 100.00% - 100.00% - - 100.00% 96.08% 100.00% 100.00%   100.00% 98.04% 100.00% 91.68%  
100.00% - 100.00% - - - - 100.00% - 97.30% 100.00% 100.00% - 100.00% 100.00% - 100.00% - 65.00%   100.00% 100.00% 100.00% 96.23%  
100.00% - - - - - - 100.00% - 100.00% 100.00% 100.00% - - 100.00% - 100.00% - 64.71%   100.00% 100.00% 100.00% 95.59%  
- - 100.00% - - - - - - 100.00% 100.00% 100.00% - - - - 100.00% - -   100.00% 100.00% 100.00% 100.00%  
- - 100.00% - - - - 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% - 100.00% 97.92% 100.00% 68.97%   100.00% 100.00% 100.00% 97.24%  
66.67% - - - - - 100.00% 100.00% 0.00% 100.00% 100.00% 100.00% - 71.43% - 85.71% 99.38% 100.00% 12.82%   100.00% 69.05% 99.69% 78.00%  
- - - - - - - - - 100.00% 100.00% 100.00% - - - - 100.00% - -   100.00% 100.00% 100.00% 100.00%  
33.33% 100.00% 100.00% 100.00% - 100.00% - 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% - - 52.94% 100.00% 100.00% 47.37%   100.00% 100.00% 100.00% 88.91%  
33.33% 100.00% - - - 100.00% - 100.00% 100.00% 100.00% 100.00% 100.00% - - - 100.00% 92.13% 50.00% 35.29%   100.00% 71.07% 100.00% 84.23%  
- 100.00% - 100.00% - 66.67% - 100.00% - 100.00% 100.00% 100.00% - - - 100.00% 100.00% 100.00% -   100.00% 100.00% 100.00% 96.67%  
40.00% 96.43% 100.00% 81.82% - 100.00% - 100.00% - 100.00% 100.00% - 85.71% - - 44.44% 100.00% 90.00% 80.00%   100.00% 81.82% 96.43% 86.03%  
75.00% 100.00% - 100.00% - 100.00% - 100.00% - 100.00% 100.00% 100.00% 100.00% 100.00% - 66.67% 100.00% - -   100.00% 100.00% 100.00% 95.14%  
100.00% 100.00% 100.00% 100.00% - 100.00% - - - 100.00% - - - 100.00% - 100.00% 97.97% 100.00% 100.00%   100.00% 100.00% 100.00% 99.82%  
89.85% 99.78% 99.80% 96.40% - 99.92% 100.00% 95.22% 96.15% 99.66% 98.66% 97.64% 99.56% 99.69% 79.74% 97.35% 97.56% 99.05% 80.32%   99.69% 96.15% 98.15% 95.91%
Key
Upper quartile performance

Inter-quartile performance

Lower quartile performance

Information metric
Key:
Upper quartile performance
Inter-quartile performance
Lower quartile performance
Information metric
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dee Valley
Dŵr Cymru
Hafren Dfrdwy
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
 
Upper Quartile1
Lower Quartile2
Median
Average
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Mains diversions - written acknowledgements within target W16.1 PERF
Mains diversions- applications returned/refused/questioned W16.1a INFO
Mains diversions (without constraints) - quotations within target W17.1 PERF
Mains diversions (with constraints) - quotations within target W17.2 PERF
Mains diversion quotations - % where agreed extension W17.2a INFO
Mains diversions - construction/commissioning within target W18.1 PERF
Self-lay point of connection applications - written acknowledgements within target W19.1 PERF
Self-lay Point of Connection report < 500 plots etc - reports issued within target W20.1 PERF
Self-lay Point of Connection reports >500 plots etc - reports issued within target W21.1 PERF
Self-lay design approval and terms request application - written acknowledgements within target W22.1 PERF
Sel-lay design and terms request <500 plots etc - quotations within target W23.1 PERF
Self-lay design and terms request >500 plots etc - quotations within target W24.1 PERF
Self-lay signed agreement - acknowledgements within target W25.1 PERF
Self-lay water for pressure/bacteriological testing - provided within target W26.1 PERF
Self-lay permanent water supply - provided within target W27.1 PERF
Self-lay vesting certificates - issued within target W28.1 PERF
Self-lay Asset Payments - issued within target W29.1 PERF
Self-lay plot references and costing details - issued within target W30.1 PERF
Water Average
88.77% 99.59% 100.00% 93.15% 33.33% 99.56% 100.00% 100.00% 100.00% 99.79% 98.73% 97.26% 100.00% 100.00% 100.00% 78.37% 98.60% 100.00% 73.13%   100.00% 93.15% 99.59% 92.65%  
99.59% 99.99% 98.89% 99.85% 97.80% 100.00% 100.00% 98.42% 99.54% 99.96% 100.00% 97.65% 99.86% 99.90% 79.44% 99.86% 96.03% 99.66% 96.72%   99.96% 97.80% 99.66% 98.06%  
37.80% 35.56% 0.00% 8.98% 26.37% 63.42% 78.65% 57.52% 2.29% 73.55% 14.67% 30.66% 15.85% 46.47% 79.96% 36.82% 49.74% 8.63% 59.65%   59.65% 14.67% 36.82% 38.24%  
95.01% 99.98% 99.67% 99.70% 98.99% 99.94% 100.00% 96.90% 96.86% 99.79% 99.93% 99.37% 99.56% 99.68% 84.11% 100.00% 98.84% 99.23% 94.04%   99.93% 96.90% 99.56% 97.98%  
97.47% 99.38% 97.08% 90.05% 100.00% 99.68% 100.00% 88.22% 94.52% 99.17% 95.72% 93.09% 98.99% 100.00% 72.88% 91.42% 94.01% 97.58% 84.22%   99.38% 91.42% 97.08% 94.39%  
22.99% 23.25% 22.29% 22.40% 20.51% 19.14% 91.18% 17.08% 7.50% 30.53% 48.94% 37.44% 15.95% 21.72% 39.63% 75.84% 46.15% 19.33% 8.25%   39.63% 19.14% 22.40% 31.06%  
97.87% 100.00% 100.00% 96.88% - 99.48% 100.00% 84.66% 98.72% 100.00% 98.71% 96.79% 100.00% 94.94% 48.15% 98.46% 96.80% 99.55% 95.98%   100.00% 96.79% 98.59% 94.83%  
68.12% 56.68% 9.09% 67.19% - 55.44% 57.14% 67.99% 46.15% 95.30% 21.55% 46.15% 80.80% 94.94% 87.50% 9.23% 51.00% 39.37% 92.76%   80.80% 46.15% 56.91% 58.13%  
84.44% 99.76% 100.00% 96.88% 100.00% 100.00% 100.00% 93.77% 94.74% 98.84% 99.76% 96.39% 100.00% 81.08% 88.24% 78.24% 98.79% 100.00% 36.02%   100.00% 88.24% 98.79% 91.94%  
73.68% 100.00% - - - 100.00% 100.00% 100.00% 94.44% 100.00% - - - - - 25.00% 100.00% 100.00% 64.29%   100.00% 73.68% 100.00% 87.04%  
4.17% 5.29% 0.00% 0.00% 0.00% 0.70% 66.67% 2.88% 32.14% 0.38% 0.00% 0.00% 0.00% 0.00% 0.00% 0.58% 1.98% 3.76% 3.63%   3.76% 0.00% 0.58% 6.43%  
4.41% 100.00% - - - 100.00% - 9.52% 5.56% - - - - - 0.00% - - 28.57% 71.43%   85.71% 4.98% 19.05% 39.94%  
80.21% 100.00% 84.00% 53.62% 100.00% 100.00% - 98.60% 52.17% 99.81% 97.35% 82.93% 98.44% 95.19% 89.47% 85.12% 100.00% 100.00% 85.43%   100.00% 84.00% 96.27% 89.02%  
40.10% 58.27% 32.00% 42.03% 55.56% 28.69% - 1.20% 2.17% 21.51% 89.38% 82.93% 13.56% 17.31% 63.16% 59.53% 17.88% 20.29% 6.44%   58.27% 17.31% 30.34% 36.22%  
94.15% 100.00% 100.00% 77.78% 100.00% 100.00% 100.00% 96.88% 92.86% 100.00% 100.00% 90.91% 100.00% 94.34% 100.00% 93.56% 97.26% 58.33% 95.65%   100.00% 93.56% 97.26% 94.30%  
60.23% 58.90% - 14.29% 0.00% 39.29% 40.00% 57.81% 35.71% 89.42% 9.09% 25.00% 70.45% 0.00% - 42.57% 14.45% 91.67% 78.26%   60.23% 14.45% 40.00% 42.77%  
68.57% 100.00% 100.00% 100.00% 100.00% 100.00% - 98.18% 100.00% 96.48% 100.00% 100.00% 100.00% - 100.00% 68.24% 99.42% 87.50% 61.90%   100.00% 96.48% 100.00% 92.96%  
0.00% 100.00% - - 100.00% - - 100.00% - - 100.00% 100.00% 0.00% - - - 50.00% - -   100.00% 25.00% 100.00% 68.75%  
8.70% 1.52% 0.00% 0.00% 33.33% 0.00% - 1.79% 0.00% 0.00% 0.47% 22.22% 8.33% - 0.00% 0.00% 2.26% 0.00% 0.00%   2.26% 0.00% 0.00% 4.62%  
30.00% 100.00% - 73.33% - 100.00% - 100.00% 100.00% 92.68% 100.00% 100.00% 100.00% - - 84.21% 96.95% 100.00% 92.86%   100.00% 92.68% 100.00% 90.72%  
95.59% - 100.00% 100.00% 100.00% 100.00% - 98.15% - 99.19% 100.00% 100.00% - 100.00% 100.00% 0.00% 99.64% 100.00% 90.14%   100.00% 98.15% 100.00% 92.18%  
94.44% 100.00% - 100.00% 0.00% 100.00% - 100.00% - 100.00% 100.00% 97.30% - - 100.00% 0.00% 99.65% 100.00% 85.92%   100.00% 94.44% 100.00% 84.09%  
- 100.00% 100.00% - - - - 75.00% - 100.00% 100.00% 100.00% - - - - 100.00% - -   100.00% 100.00% 100.00% 96.43%  
- 100.00% 100.00% - - 50.00% - 90.91% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% - 99.17% 98.30% 95.83% 91.96%   100.00% 95.83% 100.00% 94.73%  
64.52% 100.00% - - - - 100.00% 100.00% 42.86% 99.46% 100.00% 89.29% 100.00% 71.43% - 92.68% 98.65% 54.55% 36.04%   100.00% 64.52% 95.67% 82.10%  
- 100.00% - - - 100.00% - - - 100.00% 100.00% 100.00% 100.00% - - - 100.00% - -   100.00% 100.00% 100.00% 100.00%  
14.89% 100.00% 100.00% 100.00% 100.00% 100.00% - 100.00% 100.00% 99.44% 100.00% 100.00% 100.00% 100.00% - 73.95% 96.76% 72.73% 78.35%   100.00% 96.76% 100.00% 90.36%  
66.67% 100.00% 100.00% 100.00% 100.00% 100.00% - 100.00% 100.00% 100.00% 100.00% 100.00% - - - 87.23% 92.77% 66.67% 51.85%   100.00% 87.23% 100.00% 91.01%  
33.33% 100.00% 100.00% 100.00% - 80.00% - 100.00% 100.00% 100.00% 100.00% 92.31% - 100.00% - 86.27% 98.61% 100.00% 57.14%   100.00% 86.27% 100.00% 89.84%  
41.94% 98.22% 100.00% 85.51% - 100.00% - 100.00% 16.67% 99.40% 100.00% - 70.00% - - 82.86% 99.63% 91.67% 90.91%   100.00% 82.86% 94.94% 84.06%  
82.76% 100.00% - 100.00% - 100.00% - 95.45% - 100.00% 100.00% 100.00% 100.00% 100.00% - 77.37% 100.00% - 93.18%   100.00% 95.45% 100.00% 96.06%  
99.46% 100.00% 100.00% 100.00% - 100.00% - - 100.00% 100.00% - 99.95% 100.00% 100.00% - 99.75% 99.39% 100.00% 99.12%   100.00% 99.75% 100.00% 99.83%  
95.66% 99.82% 98.81% 97.08% 98.55% 99.85% 100.00% 94.54% 95.80% 99.66% 99.23% 98.45% 99.38% 99.68% 79.59% 97.48% 98.28% 98.72% 90.91%   99.66% 95.80% 98.55% 96.92%
Key
Upper quartile performance

Inter-quartile performance

Lower quartile performance

Information metric
Performance metric
Information metric
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dee Valley
Dŵr Cymru
Hafren Dfrdwy
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Mains diversions - written acknowledgements within target W16.1 PERF
Mains diversions- applications returned/refused/questioned W16.1a INFO
Mains diversions (without constraints) - quotations within target W17.1 PERF
Mains diversions (with constraints) - quotations within target W17.2 PERF
Mains diversion quotations - % where agreed extension W17.2a INFO
Mains diversions - construction/commissioning within target W18.1 PERF
Self-lay point of connection applications - written acknowledgements within target W19.1 PERF
Self-lay Point of Connection report < 500 plots etc - reports issued within target W20.1 PERF
Self-lay Point of Connection reports >500 plots etc - reports issued within target W21.1 PERF
Self-lay design approval and terms request application - written acknowledgements within target W22.1 PERF
Sel-lay design and terms request <500 plots etc - quotations within target W23.1 PERF
Self-lay design and terms request >500 plots etc - quotations within target W24.1 PERF
Self-lay signed agreement - acknowledgements within target W25.1 PERF
Self-lay water for pressure/bacteriological testing - provided within target W26.1 PERF
Self-lay permanent water supply - provided within target W27.1 PERF
Self-lay vesting certificates - issued within target W28.1 PERF
Self-lay Asset Payments - issued within target W29.1 PERF
Self-lay plot references and costing details - issued within target W30.1 PERF
20-49 50-99 1-5 10-19 - 50-99 5-9 20-49 5-9 100-199 20-49 100-199 20-49 10-19 1-5 100-199 100-199 10-19 20-49  
1K-3K 1K-3K 100-199 300-499 - 500-999 50-99 500-999 100-199 1K-3K 500-999 300-499 500-999 300-499 100-199 1K-3K 1K-3K 300-499 500-999  
1K-3K 1K-3K 100-199 300-499 - 500-999 50-99 500-999 100-199 1K-3K 500-999 300-499 500-999 300-499 100-199 1K-3K 1K-3K 300-499 500-999  
10K-25K 3K-5K 500-999 500-999 - 3K-5K 50-99 5K-10K 500-999 3K-5K 10K-25K 3K-5K 1K-3K 3K-5K 500-999 10K-25K 5K-10K 1K-3K 3K-5K  
3K-5K 3K-5K 300-499 500-999 - 1K-3K 50-99 3K-5K 300-499 3K-5K 1K-3K 500-999 1K-3K 1K-3K 200-299 5K-10K 1K-3K 1K-3K 1K-3K  
3K-5K 3K-5K 300-499 500-999 - 1K-3K 20-49 3K-5K 300-499 3K-5K 1K-3K 500-999 1K-3K 1K-3K 200-299 5K-10K 1K-3K 1K-3K 1K-3K  
100-199 50-99 1-5 20-49 - 20-49 5-9 50-99 20-49 50-99 100-199 50-99 20-49 20-49 20-49 50-99 100-199 20-49 50-99  
100-199 50-99 1-5 20-49 - 20-49 5-9 50-99 20-49 50-99 100-199 50-99 20-49 20-49 10-19 50-99 100-199 20-49 50-99  
50-99 100-199 1-5 20-49 - 20-49 1-5 50-99 10-19 100-199 100-199 50-99 20-49 20-49 20-49 100-199 50-99 50-99 100-199  
5-9 5-9 0 0 - 0 1-5 1-5 0 1-5 0 0 0 0 0 0 1-5 1-5 0  
50-99 100-199 1-5 20-49 - 20-49 1-5 50-99 10-19 100-199 100-199 50-99 20-49 20-49 20-49 100-199 50-99 50-99 100-199  
20-49 1-5 0 0 - 0 0 0 0 0 0 0 0 0 0 0 0 1-5 0  
50-99 100-199 5-9 10-19 - 10-19 0 100-199 10-19 100-199 20-49 1-5 100-199 5-9 0 20-49 100-199 5-9 100-199  
50-99 100-199 5-9 10-19 - 10-19 0 100-199 10-19 100-199 20-49 1-5 100-199 5-9 0 20-49 100-199 5-9 100-199  
50-99 10-19 0 1-5 - 10-19 5-9 20-49 1-5 50-99 50-99 10-19 10-19 5-9 1-5 50-99 200-299 1-5 10-19  
50-99 20-49 0 1-5 - 10-19 5-9 10-19 1-5 50-99 20-49 5-9 10-19 0 0 50-99 200-299 1-5 10-19  
20-49 10-19 0 1-5 - 5-9 0 10-19 0 50-99 50-99 0 10-19 0 0 20-49 20-49 1-5 0  
1-5 0 0 0 - 0 0 0 0 0 0 1-5 0 0 0 0 0 0 0  
20-49 10-19 0 1-5 - 5-9 0 10-19 0 50-99 50-99 1-5 10-19 0 0 20-49 20-49 1-5 0  
5-9 10-19 0 0 - 1-5 0 5-9 1-5 10-19 5-9 0 1-5 0 0 5-9 50-99 1-5 1-5  
10-19 0 1-5 0 - 0 0 1-5 0 20-49 5-9 10-19 0 1-5 1-5 0 200-299 0 20-49  
5-9 0 0 0 - 0 0 1-5 0 10-19 1-5 10-19 0 0 1-5 0 300-499 0 10-19  
0 0 1-5 0 - 0 0 0 0 5-9 5-9 1-5 0 0 0 0 1-5 0 0  
0 0 1-5 0 - 0 0 1-5 1-5 20-49 10-19 20-49 1-5 1-5 0 20-49 100-199 5-9 20-49  
5-9 0 0 0 - 0 1-5 5-9 1-5 10-19 5-9 1-5 0 5-9 0 5-9 100-199 1-5 20-49  
0 0 0 0 - 0 0 0 0 10-19 1-5 1-5 0 0 0 0 1-5 0 0  
5-9 20-49 1-5 5-9 - 1-5 0 1-5 1-5 20-49 5-9 1-5 1-5 0 0 20-49 50-99 1-5 10-19  
1-5 20-49 0 0 - 1-5 0 5-9 1-5 5-9 5-9 1-5 0 0 0 5-9 50-99 1-5 10-19  
0 50-99 0 1-5 - 1-5 0 1-5 0 50-99 1-5 5-9 0 0 0 5-9 20-49 1-5 0  
5-9 50-99 1-5 10-19 - 5-9 0 10-19 0 100-199 5-9 0 5-9 0 0 10-19 100-199 10-19 5-9  
1-5 20-49 0 5-9 - 5-9 0 10-19 0 1K-3K 10-19 1-5 1-5 1-5 0 20-49 100-199 0 0  
500-999 1K-3K 300-499 300-499 - 100-199 0 0 0 1K-3K 0 0 0 1-5 0 500-999 5K-10K 50-99 300-499  
Key
Performance metric

Information metric
Performance metric
Information metric
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dee Valley
Dŵr Cymru
Hafren Dfrdwy
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Mains diversions - written acknowledgements within target W16.1 PERF
Mains diversions- applications returned/refused/questioned W16.1a INFO
Mains diversions (without constraints) - quotations within target W17.1 PERF
Mains diversions (with constraints) - quotations within target W17.2 PERF
Mains diversion quotations - % where agreed extension W17.2a INFO
Mains diversions - construction/commissioning within target W18.1 PERF
Self-lay point of connection applications - written acknowledgements within target W19.1 PERF
Self-lay Point of Connection report < 500 plots etc - reports issued within target W20.1 PERF
Self-lay Point of Connection reports >500 plots etc - reports issued within target W21.1 PERF
Self-lay design approval and terms request application - written acknowledgements within target W22.1 PERF
Sel-lay design and terms request <500 plots etc - quotations within target W23.1 PERF
Self-lay design and terms request >500 plots etc - quotations within target W24.1 PERF
Self-lay signed agreement - acknowledgements within target W25.1 PERF
Self-lay water for pressure/bacteriological testing - provided within target W26.1 PERF
Self-lay permanent water supply - provided within target W27.1 PERF
Self-lay vesting certificates - issued within target W28.1 PERF
Self-lay Asset Payments - issued within target W29.1 PERF
Self-lay plot references and costing details - issued within target W30.1 PERF
100-199 300-499 5-9 50-99 1-5 300-499 5-9 100-199 10-19 300-499 100-199 300-499 100-199 50-99 5-9 300-499 300-499 100-199 100-199  
3K-5K 5K-10K 300-499 1K-3K 50-99 1K-3K 50-99 1K-3K 300-499 3K-5K 1K-3K 1K-3K 1K-3K 1K-3K 500-999 5K-10K 5K-10K 1K-3K 1K-3K  
3K-5K 5K-10K 300-499 1K-3K 50-99 1K-3K 50-99 1K-3K 300-499 3K-5K 1K-3K 1K-3K 1K-3K 1K-3K 500-999 5K-10K 5K-10K 1K-3K 1K-3K  
25K-50K 10K-25K 1K-3K 5K-10K 100-199 10K-25K 50-99 25K-50K 1K-3K 10K-25K 25K-50K 10K-25K 10K-25K 10K-25K 1K-3K 50K-100K 10K-25K 5K-10K 10K-25K  
10K-25K 10K-25K 1K-3K 1K-3K 100-199 5K-10K 50-99 10K-25K 1K-3K 10K-25K 5K-10K 3K-5K 5K-10K 5K-10K 500-999 25K-50K 3K-5K 3K-5K 10K-25K  
10K-25K 10K-25K 1K-3K 1K-3K 100-199 5K-10K 20-49 10K-25K 1K-3K 10K-25K 5K-10K 3K-5K 5K-10K 5K-10K 500-999 25K-50K 3K-5K 3K-5K 10K-25K  
500-999 300-499 20-49 100-199 0 100-199 5-9 300-499 50-99 300-499 500-999 100-199 100-199 50-99 20-49 200-299 500-999 200-299 300-499  
500-999 300-499 20-49 100-199 0 100-199 5-9 300-499 50-99 300-499 500-999 100-199 100-199 50-99 10-19 200-299 500-999 200-299 300-499  
300-499 300-499 20-49 50-99 10-19 100-199 1-5 300-499 20-49 500-999 300-499 100-199 100-199 50-99 20-49 500-999 200-299 100-199 300-499  
10-19 20-49 0 0 0 1-5 1-5 10-19 10-19 1-5 0 0 0 0 0 1-5 5-9 5-9 10-19  
300-499 300-499 20-49 50-99 10-19 100-199 1-5 300-499 50-99 500-999 300-499 100-199 100-199 50-99 20-49 500-999 200-299 100-199 300-499  
50-99 5-9 0 0 0 1-5 0 20-49 10-19 0 0 0 0 0 10-19 0 0 5-9 5-9  
100-199 300-499 20-49 50-99 10-19 100-199 0 300-499 20-49 500-999 100-199 20-49 300-499 100-199 10-19 200-299 500-999 50-99 300-499  
100-199 300-499 20-49 50-99 5-9 100-199 0 300-499 20-49 500-999 100-199 20-49 300-499 100-199 10-19 200-299 500-999 50-99 300-499  
100-199 50-99 1-5 5-9 1-5 50-99 5-9 50-99 10-19 200-299 200-299 20-49 20-49 50-99 1-5 200-299 500-999 10-19 50-99  
100-199 50-99 0 5-9 1-5 50-99 5-9 50-99 10-19 200-299 50-99 10-19 20-49 20-49 0 200-299 500-999 10-19 50-99  
100-199 50-99 1-5 5-9 1-5 20-49 0 50-99 5-9 100-199 200-299 5-9 20-49 0 1-5 100-199 100-199 5-9 20-49  
10-19 1-5 0 0 1-5 0 0 1-5 0 0 1-5 1-5 1-5 0 0 0 1-5 0 0  
100-199 50-99 1-5 5-9 1-5 20-49 0 50-99 5-9 100-199 200-299 5-9 20-49 0 1-5 100-199 100-199 5-9 20-49  
10-19 20-49 0 10-19 0 20-49 0 20-49 1-5 20-49 20-49 5-9 10-19 0 0 20-49 100-199 10-19 10-19  
50-99 0 1-5 1-5 1-5 5-9 0 50-99 0 100-199 10-19 20-49 0 1-5 1-5 1-5 1K-3K 1-5 50-99  
10-19 5-9 0 1-5 1-5 5-9 0 50-99 0 50-99 5-9 20-49 0 0 1-5 1-5 1K-3K 1-5 50-99  
0 1-5 1-5 0 0 0 0 1-5 0 5-9 5-9 5-9 0 0 0 0 5-9 0 0  
0 20-49 1-5 0 0 1-5 0 10-19 5-9 100-199 10-19 20-49 10-19 5-9 0 100-199 500-999 20-49 100-199  
20-49 20-49 0 0 0 0 1-5 20-49 5-9 100-199 10-19 20-49 1-5 5-9 0 20-49 500-999 20-49 100-199  
0 5-9 0 0 0 1-5 0 0 0 10-19 1-5 5-9 5-9 0 0 0 10-19 0 0  
20-49 100-199 1-5 20-49 1-5 5-9 0 10-19 1-5 100-199 10-19 20-49 5-9 1-5 0 100-199 300-499 10-19 50-99  
5-9 50-99 1-5 5-9 1-5 1-5 0 10-19 1-5 20-49 10-19 5-9 0 0 0 20-49 300-499 1-5 50-99  
1-5 200-299 1-5 5-9 0 5-9 0 5-9 1-5 100-199 5-9 10-19 0 1-5 0 50-99 50-99 1-5 5-9  
20-49 200-299 1-5 50-99 0 10-19 0 10-19 5-9 500-999 5-9 0 10-19 0 0 100-199 500-999 10-19 50-99  
20-49 100-199 0 50-99 0 10-19 0 20-49 0 1K-3K 20-49 5-9 5-9 1-5 0 100-199 500-999 0 20-49  
1K-3K 10K-25K 300-499 1K-3K 0 300-499 0 0 100-199 10K-25K 0 3K-5K 500-999 1-5 0 10K-25K 10K-25K 1K-3K 1K-3K  
Key
Performance metric

Information metric

Chart 1: Developer Services levels of service performance - % within target and activity levels water supply
Quarter 2 (July-Sept) 2018-19

This report
Industry Average
Volumes

Chart 2: Developer Services levels of service performance - % within target and activity levels water supply
Rolling year to date

This report
Industry Average
Volumes

Chart 3: Developer Services levels of service performance - % within target and activity levels water supply
Latest 4 quarters

Q3 2017-18
Q4 2017-18
Q1 2018-19
This report
Industry Average
Volumes
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dee Valley
Dŵr Cymru
Hafren Dfrdwy
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Mains diversions - written acknowledgements within target W16.1 PERF
Mains diversions- applications returned/refused/questioned W16.1a INFO
Mains diversions (without constraints) - quotations within target W17.1 PERF
Mains diversions (with constraints) - quotations within target W17.2 PERF
Mains diversion quotations - % where agreed extension W17.2a INFO
Mains diversions - construction/commissioning within target W18.1 PERF
Self-lay point of connection applications - written acknowledgements within target W19.1 PERF
Self-lay Point of Connection report < 500 plots etc - reports issued within target W20.1 PERF
Self-lay Point of Connection reports >500 plots etc - reports issued within target W21.1 PERF
Self-lay design approval and terms request application - written acknowledgements within target W22.1 PERF
Sel-lay design and terms request <500 plots etc - quotations within target W23.1 PERF
Self-lay design and terms request >500 plots etc - quotations within target W24.1 PERF
Self-lay signed agreement - acknowledgements within target W25.1 PERF
Self-lay water for pressure/bacteriological testing - provided within target W26.1 PERF
Self-lay permanent water supply - provided within target W27.1 PERF
Self-lay vesting certificates - issued within target W28.1 PERF
Self-lay Asset Payments - issued within target W29.1 PERF
Self-lay plot references and costing details - issued within target W30.1 PERF
Water Totals
48 81 2 14 - 94 5 38 9 101 26 131 34 14 1 126 132 16 43  
1,003 1,992 119 336 - 796 89 568 131 1,243 598 408 765 488 125 1,815 1,869 359 694  
1,003 1,992 119 336 - 796 89 568 131 1,243 598 408 765 488 125 1,465 1,869 359 694  
10,471 3,947 768 984 - 3,411 98 7,927 668 4,324 10,840 4,458 2,714 4,266 637 14,689 7,279 2,211 4,540  
3,796 3,213 306 692 - 1,964 76 3,760 390 3,319 1,753 741 1,894 1,705 203 5,103 1,231 1,069 2,602  
3,796 3,213 306 692 - 1,964 34 3,760 390 3,319 1,753 741 1,894 1,705 203 5,103 1,231 1,069 2,602  
167 76 2 37 - 47 7 78 21 98 141 61 29 23 20 63 125 49 78  
167 76 2 37 - 47 7 78 21 98 141 61 29 23 15 63 125 49 78  
78 107 2 26 - 46 1 95 12 149 105 53 29 23 23 145 60 52 114  
6 6 0 0 - 0 2 2 0 1 0 0 0 0 0 0 3 2 0  
84 113 2 26 - 46 3 97 12 150 105 53 29 23 23 145 63 54 114  
31 1 0 0 - 0 0 0 0 0 0 0 0 0 0 0 0 2 0  
50 108 8 15 - 18 0 105 11 134 30 3 125 6 0 47 133 9 114  
50 108 8 15 - 18 0 105 11 134 30 3 125 6 0 47 133 9 114  
53 19 0 2 - 13 5 26 1 63 58 13 13 9 1 57 257 3 13  
53 22 0 1 - 13 5 15 1 63 25 7 13 0 0 57 257 3 13  
23 17 0 2 - 7 0 13 0 52 54 0 10 0 0 43 33 3 0  
2 0 0 0 - 0 0 0 0 0 0 1 0 0 0 0 0 0 0  
25 17 0 2 - 7 0 13 0 52 54 1 10 0 0 43 33 3 0  
9 11 0 0 - 3 0 8 1 11 5 0 2 0 0 8 51 2 2  
19 0 2 0 - 0 0 1 0 37 9 13 0 1 1 0 249 0 20  
5 0 0 0 - 0 0 2 0 16 3 19 0 0 1 0 401 0 17  
0 0 1 0 - 0 0 0 0 7 5 3 0 0 0 0 3 0 0  
0 0 1 0 - 0 0 2 1 31 12 20 1 4 0 36 144 5 29  
9 0 0 0 - 0 1 7 1 10 7 1 0 7 0 7 160 3 39  
0 0 0 0 - 0 0 0 0 16 2 2 0 0 0 0 3 0 0  
6 21 1 5 - 1 0 4 1 23 8 4 1 0 0 34 78 1 19  
3 21 0 0 - 1 0 6 1 8 6 2 0 0 0 6 89 2 17  
0 74 0 3 - 3 0 1 0 73 2 5 0 0 0 5 20 1 0  
5 56 1 11 - 5 0 15 0 151 5 0 7 0 0 18 164 10 5  
4 44 0 9 - 6 0 15 0 1,303 14 2 2 3 0 33 160 0 0  
699 1,899 324 393 - 144 0 0 0 1,931 0 0 0 1 0 590 5,914 84 324  
16,456 11,692 1,537 2,529 - 6,559 284 12,673 1,248 13,101 13,683 5,940 5,626 6,550 1,012 22,825 18,558 3,881 8,670
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dee Valley
Dŵr Cymru
Hafren Dfrdwy
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Mains diversions - written acknowledgements within target W16.1 PERF
Mains diversions- applications returned/refused/questioned W16.1a INFO
Mains diversions (without constraints) - quotations within target W17.1 PERF
Mains diversions (with constraints) - quotations within target W17.2 PERF
Mains diversion quotations - % where agreed extension W17.2a INFO
Mains diversions - construction/commissioning within target W18.1 PERF
Self-lay point of connection applications - written acknowledgements within target W19.1 PERF
Self-lay Point of Connection report < 500 plots etc - reports issued within target W20.1 PERF
Self-lay Point of Connection reports >500 plots etc - reports issued within target W21.1 PERF
Self-lay design approval and terms request application - written acknowledgements within target W22.1 PERF
Sel-lay design and terms request <500 plots etc - quotations within target W23.1 PERF
Self-lay design and terms request >500 plots etc - quotations within target W24.1 PERF
Self-lay signed agreement - acknowledgements within target W25.1 PERF
Self-lay water for pressure/bacteriological testing - provided within target W26.1 PERF
Self-lay permanent water supply - provided within target W27.1 PERF
Self-lay vesting certificates - issued within target W28.1 PERF
Self-lay Asset Payments - issued within target W29.1 PERF
Self-lay plot references and costing details - issued within target W30.1 PERF
Water Totals
47 79 2 12 - 93 5 38 9 101 26 130 34 14 1 104 130 16 18  
1,001 1,991 119 336 - 796 89 566 129 1,242 598 386 765 488 68 1,814 1,787 356 621  
355 625 0 20 - 465 70 326 1 1,015 239 131 150 223 98 725 891 21 377  
9,031 3,947 768 983 - 3,409 98 7,914 632 4,323 10,828 4,394 2,706 4,259 591 14,689 7,146 2,204 3,358  
3,642 3,193 304 613 - 1,963 76 3,191 388 3,287 1,583 697 1,881 1,705 119 4,616 1,138 1,047 2,394  
1,450 737 61 191 - 399 31 623 22 1,430 579 335 381 338 119 3,852 509 259 342  
163 76 2 35 - 47 7 60 21 98 141 57 29 22 6 60 122 48 65  
118 53 2 22 - 29 4 51 8 94 42 19 17 23 13 7 67 21 74  
76 106 2 26 - 46 1 93 12 146 104 49 29 17 19 111 60 52 21  
4 6 0 0 - 0 2 2 0 1 0 0 0 0 0 0 3 2 0  
0 0 0 0 - 0 0 0 0 0 0 0 0 0 0 0 0 0 0  
1 1 0 0 - 0 0 0 0 0 0 0 0 0 0 0 0 2 0  
18 108 7 10 - 18 0 105 4 134 30 3 122 2 0 38 133 9 83  
15 66 6 8 - 7 0 4 0 25 21 3 10 2 0 19 23 5 11  
50 19 0 2 - 13 5 24 1 63 58 12 13 9 1 55 251 2 10  
37 13 0 0 - 9 2 12 1 57 6 0 6 0 0 26 47 3 11  
15 17 0 2 - 7 0 13 0 48 54 0 10 0 0 33 33 2 0  
0 0 0 0 - 0 0 0 0 0 0 1 0 0 0 0 0 0 0  
0 0 0 0 - 0 0 0 0 0 0 0 0 0 0 0 0 0 0  
2 11 0 0 - 3 0 8 1 9 5 0 2 0 0 8 49 2 2  
19 0 2 0 - 0 0 1 0 36 9 13 0 1 1 0 249 0 13  
5 0 0 0 - 0 0 2 0 16 3 19 0 0 1 0 401 0 11  
0 0 1 0 - 0 0 0 0 7 5 3 0 0 0 0 3 0 0  
0 0 1 0 - 0 0 2 1 31 12 20 1 4 0 36 141 5 20  
6 0 0 0 - 0 1 7 0 10 7 1 0 5 0 6 159 3 5  
0 0 0 0 - 0 0 0 0 16 2 2 0 0 0 0 3 0 0  
2 21 1 5 - 1 0 4 1 23 8 4 1 0 0 18 78 1 9  
1 21 0 0 - 1 0 6 1 8 6 2 0 0 0 6 82 1 6  
0 74 0 3 - 2 0 1 0 73 2 5 0 0 0 5 20 1 0  
2 54 1 9 - 5 0 15 0 151 5 0 6 0 0 8 164 9 4  
3 44 0 9 - 6 0 15 0 1,303 14 2 2 3 0 22 160 0 0  
699 1,899 324 393 - 144 0 0 0 1,931 0 0 0 1 0 590 5,794 84 324  
14,786 11,666 1,534 2,438 - 6,554 284 12,067 1,200 13,057 13,500 5,800 5,601 6,530 807 22,219 18,106 3,844 6,964
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dee Valley
Dŵr Cymru
Hafren Dfrdwy
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Mains diversions - written acknowledgements within target W16.1 PERF
Mains diversions- applications returned/refused/questioned W16.1a INFO
Mains diversions (without constraints) - quotations within target W17.1 PERF
Mains diversions (with constraints) - quotations within target W17.2 PERF
Mains diversion quotations - % where agreed extension W17.2a INFO
Mains diversions - construction/commissioning within target W18.1 PERF
Self-lay point of connection applications - written acknowledgements within target W19.1 PERF
Self-lay Point of Connection report < 500 plots etc - reports issued within target W20.1 PERF
Self-lay Point of Connection reports >500 plots etc - reports issued within target W21.1 PERF
Self-lay design approval and terms request application - written acknowledgements within target W22.1 PERF
Sel-lay design and terms request <500 plots etc - quotations within target W23.1 PERF
Self-lay design and terms request >500 plots etc - quotations within target W24.1 PERF
Self-lay signed agreement - acknowledgements within target W25.1 PERF
Self-lay water for pressure/bacteriological testing - provided within target W26.1 PERF
Self-lay permanent water supply - provided within target W27.1 PERF
Self-lay vesting certificates - issued within target W28.1 PERF
Self-lay Asset Payments - issued within target W29.1 PERF
Self-lay plot references and costing details - issued within target W30.1 PERF
Water Totals
187 491 8 73 3 451 5 193 15 469 157 474 155 61 5 453 429 101 134  
3,876 6,684 452 1,337 91 2,671 89 2,213 437 4,859 2,460 1,236 2,870 1,971 574 7,205 7,209 1,460 2,776  
3,876 6,684 452 1,337 91 2,671 89 2,213 437 4,859 2,460 1,236 2,870 1,971 569 6,855 7,209 1,460 2,776  
38,112 19,112 2,394 5,265 199 12,480 98 32,019 2,296 17,134 32,479 17,242 10,394 14,542 1,441 64,687 22,240 6,132 22,816  
11,047 13,941 1,265 2,643 156 7,090 76 13,407 1,587 13,037 7,031 3,443 7,844 7,137 933 27,509 4,927 4,093 10,022  
11,047 13,941 1,265 2,643 156 7,090 34 13,407 1,587 13,037 7,031 3,443 7,844 7,137 916 27,509 4,927 4,093 10,022  
847 337 22 128 0 193 7 378 78 404 543 156 125 79 27 260 500 221 373  
847 337 22 128 0 193 7 378 78 404 543 156 125 79 16 260 500 221 373  
437 412 24 96 11 142 1 337 38 519 421 166 122 74 34 680 248 179 372  
19 23 0 0 0 1 2 10 18 2 0 0 0 0 0 4 5 7 14  
456 435 24 96 11 143 3 347 56 521 421 166 122 74 34 684 253 186 386  
68 7 0 0 0 1 0 21 18 0 0 0 0 0 18 0 0 7 7  
192 417 25 69 11 122 0 499 46 530 113 41 450 104 19 215 537 69 357  
192 417 25 69 9 122 0 499 46 530 113 41 450 104 19 215 537 69 357  
171 67 2 9 1 56 5 96 14 274 216 44 44 53 1 202 948 12 69  
171 73 0 7 1 56 5 64 14 274 66 12 44 21 0 202 948 12 69  
105 65 1 6 2 39 0 55 8 199 212 7 33 0 1 148 173 8 21  
10 1 0 0 1 0 0 1 0 0 1 2 3 0 0 0 4 0 0  
115 66 1 6 3 39 0 56 8 199 213 9 36 0 1 148 177 8 21  
10 41 0 15 0 23 0 30 3 41 23 5 15 0 0 38 164 11 14  
68 0 2 2 3 7 0 54 0 123 12 46 0 2 1 1 1,098 1 71  
18 9 0 1 1 7 0 51 0 86 7 37 0 0 2 1 1,434 1 71  
0 2 1 0 0 0 0 4 0 7 5 5 0 0 0 0 7 0 0  
0 33 1 0 0 2 0 11 7 121 16 34 11 6 0 121 529 24 112  
31 20 0 0 0 0 1 27 7 186 12 28 2 7 0 41 520 22 111  
0 9 0 0 0 2 0 0 0 18 2 5 7 0 0 0 17 0 0  
47 125 1 27 1 5 0 13 3 178 16 29 6 1 0 119 340 11 97  
6 92 1 6 2 2 0 12 2 43 11 8 0 0 0 47 401 3 81  
3 265 2 9 0 5 0 9 1 141 7 13 0 2 0 51 72 4 7  
31 225 1 69 0 18 0 17 6 666 5 0 10 0 0 105 802 12 55  
29 113 0 56 0 19 0 22 0 1,460 20 7 5 3 0 137 788 0 44  
2,418 10,936 324 1,857 0 433 0 0 125 10,051 0 3,801 894 1 0 10,862 19,766 1,170 1,710  
57,664 53,420 4,526 11,668 482 23,768 284 49,458 4,691 50,548 43,769 26,829 22,990 24,043 3,038 112,886 63,158 13,541 39,327
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dee Valley
Dŵr Cymru
Hafren Dfrdwy
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Mains diversions - written acknowledgements within target W16.1 PERF
Mains diversions- applications returned/refused/questioned W16.1a INFO
Mains diversions (without constraints) - quotations within target W17.1 PERF
Mains diversions (with constraints) - quotations within target W17.2 PERF
Mains diversion quotations - % where agreed extension W17.2a INFO
Mains diversions - construction/commissioning within target W18.1 PERF
Self-lay point of connection applications - written acknowledgements within target W19.1 PERF
Self-lay Point of Connection report < 500 plots etc - reports issued within target W20.1 PERF
Self-lay Point of Connection reports >500 plots etc - reports issued within target W21.1 PERF
Self-lay design approval and terms request application - written acknowledgements within target W22.1 PERF
Sel-lay design and terms request <500 plots etc - quotations within target W23.1 PERF
Self-lay design and terms request >500 plots etc - quotations within target W24.1 PERF
Self-lay signed agreement - acknowledgements within target W25.1 PERF
Self-lay water for pressure/bacteriological testing - provided within target W26.1 PERF
Self-lay permanent water supply - provided within target W27.1 PERF
Self-lay vesting certificates - issued within target W28.1 PERF
Self-lay Asset Payments - issued within target W29.1 PERF
Self-lay plot references and costing details - issued within target W30.1 PERF
Water Totals
166 489 8 68 1 449 5 193 15 468 155 461 155 61 5 355 423 101 98  
3,860 6,683 447 1,335 89 2,671 89 2,178 435 4,857 2,460 1,207 2,866 1,969 456 7,195 6,923 1,455 2,685  
1,465 2,377 0 120 24 1,694 70 1,273 10 3,574 361 379 455 916 455 2,524 3,586 126 1,656  
36,212 19,109 2,386 5,249 197 12,472 98 31,028 2,224 17,098 32,455 17,134 10,348 14,496 1,212 64,687 21,982 6,085 21,456  
10,767 13,855 1,228 2,380 156 7,067 76 11,827 1,500 12,929 6,730 3,205 7,765 7,137 680 25,149 4,632 3,994 8,441  
2,540 3,241 282 592 32 1,357 31 2,290 119 3,980 3,441 1,289 1,251 1,550 363 20,862 2,274 791 827  
829 337 22 124 0 192 7 320 77 404 536 151 125 75 13 256 484 220 358  
577 191 2 86 0 107 4 257 36 385 117 72 101 75 14 24 255 87 346  
369 411 24 93 11 142 1 316 36 513 420 160 122 60 30 532 245 179 134  
14 23 0 0 0 1 2 10 17 2 0 0 0 0 0 1 5 7 9  
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0  
3 7 0 0 0 1 0 2 1 0 0 0 0 0 0 0 0 2 5  
154 417 21 37 11 122 0 492 24 529 110 34 443 99 17 183 537 69 305  
77 243 8 29 5 35 0 6 1 114 101 34 61 18 12 128 96 14 23  
161 67 2 7 1 56 5 93 13 274 216 40 44 50 1 189 922 7 66  
103 43 0 1 0 22 2 37 5 245 6 3 31 0 0 86 137 11 54  
72 65 1 6 2 39 0 54 8 192 212 7 33 0 1 101 172 7 13  
0 1 0 0 1 0 0 1 0 0 1 2 0 0 0 0 2 0 0  
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0  
3 41 0 11 0 23 0 30 3 38 23 5 15 0 0 32 159 11 13  
65 0 2 2 3 7 0 53 0 122 12 46 0 2 1 0 1,094 1 64  
17 9 0 1 0 7 0 51 0 86 7 36 0 0 2 0 1,429 1 61  
0 2 1 0 0 0 0 3 0 7 5 5 0 0 0 0 7 0 0  
0 33 1 0 0 1 0 10 7 121 16 34 11 6 0 120 520 23 103  
20 20 0 0 0 0 1 27 3 185 12 25 2 5 0 38 513 12 40  
0 9 0 0 0 2 0 0 0 18 2 5 7 0 0 0 17 0 0  
7 125 1 27 1 5 0 13 3 177 16 29 6 1 0 88 329 8 76  
4 92 1 6 2 2 0 12 2 43 11 8 0 0 0 41 372 2 42  
1 265 2 9 0 4 0 9 1 141 7 12 0 2 0 44 71 4 4  
13 221 1 59 0 18 0 17 1 662 5 0 7 0 0 87 799 11 50  
24 113 0 56 0 19 0 21 0 1,460 20 7 5 3 0 106 788 0 41  
2,405 10,936 324 1,857 0 433 0 0 125 10,051 0 3,799 894 1 0 10,835 19,646 1,170 1,695  
55,163 53,323 4,472 11,327 475 23,732 284 46,758 4,494 50,377 43,431 26,412 22,848 23,967 2,418 110,039 62,071 13,367 35,754
Key:
Upper quartile performance
Inter-quartile performance
Lower quartile performance
Information metric
Metric Ref Type
Anglian
Dŵr Cymru
Hafren Dfrdwy
Northumbrian
Severn Trent
South West
Southern
Thames
United Utilities
Wessex
Yorkshire
 
Upper Quartile1
Lower Quartile2
Median
Average
Pre-development enquiry – reports issued within target S1.1 PERF
Sewer requisition - written acknowledgement of applications within target S2.1 PERF
Sewer requisition - applications refused/returned/questioned S2.1a INFO
Sewer requisition design – offers issued within target S3.1 PERF
Sewer requisition – constructed and commissioned within agreed extension S4.1 PERF
Sewer requisition – constructed and commissioned - extensions agreed S4.1a INFO
Technical vetting of adoptions & diversions– acknowledgements within target S5.1 PERF
Technical vetting of adoptions & diversions – applications refused/returned/questioned S5.1a INFO
Technical vetting of adoptions & diversions – approval or rejection letters within target S6.1 PERF
Technical vetting of adoptions & diversions – extensions agreed S6.1a INFO
Adoption legal agreement – draft agreements issued within target S7.1 PERF
s106 sewer connection - approval letters issued within target S8.1 PERF
s106 sewer connection - rejection letters issued within target S9.1 PERF
Sewerage Average
95.56% 98.94% - 100.00% 99.70% 100.00% 100.00% 99.74% 100.00% 98.57% 98.82%   100.00% 98.82% 99.72% 99.13%  
100.00% 100.00% - 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00%   100.00% 100.00% 100.00% 100.00%  
25.00% 33.33% - 0.00% 66.67% 71.43% 33.33% 0.00% 50.00% 0.00% 0.00%   50.00% 0.00% 29.17% 27.98%  
100.00% 100.00% - - 100.00% 100.00% 100.00% 100.00% - 100.00% -   100.00% 100.00% 100.00% 100.00%  
- - - - - 91.67% 33.33% 83.33% 100.00% - -   95.83% 58.33% 87.50% 77.08%  
- - - - - 27.27% 33.33% 66.67% 33.33% - -   50.00% 30.30% 33.33% 40.15%  
99.06% 100.00% - 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 97.35% 96.64%   100.00% 99.06% 100.00% 99.30%  
28.30% 2.68% - 66.67% 90.00% 96.30% 47.06% 60.63% 13.85% 81.42% 12.08%   81.42% 13.85% 53.84% 49.90%  
100.00% 100.00% - 100.00% 100.00% 93.55% 100.00% 100.00% 100.00% 97.96% 100.00%   100.00% 100.00% 100.00% 99.15%  
0.00% 0.00% - 0.00% 0.00% 0.00% 0.00% 34.72% 0.00% 0.00% 0.61%   0.00% 0.00% 0.00% 3.53%  
100.00% 100.00% - 100.00% 100.00% 100.00% 84.21% 100.00% 100.00% 100.00% 100.00%   100.00% 100.00% 100.00% 98.42%  
100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 98.71% 98.19%   100.00% 100.00% 100.00% 99.72%  
100.00% 100.00% - 100.00% - 100.00% 100.00% 99.62% 100.00% 100.00% 98.27%   100.00% 100.00% 100.00% 99.77%  
99.16% 99.90% 100.00% 100.00% 99.93% 99.18% 99.45% 99.78% 100.00% 98.41% 98.49%   100.00% 99.16% 99.78% 99.48%
Key
Upper quartile performance

Inter-quartile performance

Lower quartile performance

Information metric
Key:
Upper quartile performance
Inter-quartile performance
Lower quartile performance
Information metric
Metric Ref Type
Anglian
Dŵr Cymru
Hafren Dfrdwy
Northumbrian
Severn Trent
South West
Southern
Thames
United Utilities
Wessex
Yorkshire
 
Upper Quartile1
Lower Quartile2
Median
Average
Pre-development enquiry – reports issued within target S1.1 PERF
Sewer requisition - written acknowledgement of applications within target S2.1 PERF
Sewer requisition - applications refused/returned/questioned S2.1a INFO
Sewer requisition design – offers issued within target S3.1 PERF
Sewer requisition – constructed and commissioned within agreed extension S4.1 PERF
Sewer requisition – constructed and commissioned - extensions agreed S4.1a INFO
Technical vetting of adoptions & diversions– acknowledgements within target S5.1 PERF
Technical vetting of adoptions & diversions – applications refused/returned/questioned S5.1a INFO
Technical vetting of adoptions & diversions – approval or rejection letters within target S6.1 PERF
Technical vetting of adoptions & diversions – extensions agreed S6.1a INFO
Adoption legal agreement – draft agreements issued within target S7.1 PERF
s106 sewer connection - approval letters issued within target S8.1 PERF
s106 sewer connection - rejection letters issued within target S9.1 PERF
Sewerage Average
99.07% 99.56% - 100.00% 99.84% 100.00% 99.58% 99.74% 100.00% 99.07% 99.37%   100.00% 99.37% 99.66% 99.62%  
100.00% 95.00% - 100.00% 100.00% 97.37% 95.45% 82.71% 100.00% 100.00% 100.00%   100.00% 95.45% 100.00% 97.05%  
16.00% 10.00% - 25.00% 85.71% 76.32% 79.55% 0.00% 70.00% 0.00% 47.06%   76.32% 10.00% 36.03% 40.96%  
100.00% 100.00% - - 100.00% 82.14% 100.00% 86.89% 100.00% 100.00% 90.00%   100.00% 90.00% 100.00% 95.45%  
100.00% - - 100.00% - 86.21% 71.43% 77.78% 100.00% - -   100.00% 77.78% 93.10% 89.24%  
0.00% - - 0.00% - 35.71% 71.43% 44.44% 33.33% - -   44.44% 0.00% 34.52% 30.82%  
99.83% 99.89% - 100.00% 100.00% 100.00% 99.59% 100.00% 100.00% 98.62% 99.24%   100.00% 99.59% 99.94% 99.72%  
25.30% 9.30% - 72.25% 86.12% 99.14% 44.86% 52.78% 10.66% 89.68% 7.91%   86.12% 10.66% 48.82% 49.80%  
100.00% 100.00% - 98.95% 100.00% 93.20% 99.41% 100.00% 100.00% 99.21% 99.85%   100.00% 99.21% 99.93% 99.06%  
0.00% 0.00% - 0.00% 0.00% 0.00% 0.00% 29.19% 0.00% 0.00% 0.45%   0.00% 0.00% 0.00% 2.96%  
100.00% 99.49% - 100.00% 100.00% 100.00% 95.93% 100.00% 100.00% 100.00% 99.63%   100.00% 99.63% 100.00% 99.51%  
99.94% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 99.83% 100.00% 98.77% 99.16%   100.00% 99.83% 100.00% 99.79%  
99.93% 100.00% - 100.00% - 100.00% 100.00% 99.67% 100.00% 100.00% 99.40%   100.00% 99.93% 100.00% 99.89%  
99.77% 99.82% 100.00% 99.87% 99.96% 98.80% 99.62% 99.38% 100.00% 98.99% 99.43%   99.96% 99.38% 99.77% 99.60%
Key
Upper quartile performance

Inter-quartile performance

Lower quartile performance

Information metric
Performance metric
Information metric
Metric Ref Type
Anglian
Dŵr Cymru
Hafren Dfrdwy
Northumbrian
Severn Trent
South West
Sout