Developer services

Developer Services Levels of Service Report: Quarter 1 (April- June) 2018-19
Published: 31 July 2018

Filter Data
Key:
Upper quartile performance
Inter-quartile performance
Lower quartile performance
Information metric
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dee Valley
Dŵr Cymru
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
 
Upper Quartile1
Lower Quartile2
Median
Average
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Mains diversions - written acknowledgements within target W16.1 PERF
Mains diversions- applications returned/refused/questioned W16.1a INFO
Mains diversions (without constraints) - quotations within target W17.1 PERF
Mains diversions (with constraints) - quotations within target W17.2 PERF
Mains diversion quotations - % where agreed extension W17.2a INFO
Mains diversions - construction/commissioning within target W18.1 PERF
Self-lay point of connection applications - written acknowledgements within target W19.1 PERF
Self-lay Point of Connection report < 500 plots etc - reports issued within target W20.1 PERF
Self-lay Point of Connection reports >500 plots etc - reports issued within target W21.1 PERF
Self-lay design approval and terms request application - written acknowledgements within target W22.1 PERF
Sel-lay design and terms request <500 plots etc - quotations within target W23.1 PERF
Self-lay design and terms request >500 plots etc - quotations within target W24.1 PERF
Self-lay signed agreement - acknowledgements within target W25.1 PERF
Self-lay water for pressure/bacteriological testing - provided within target W26.1 PERF
Self-lay permanent water supply - provided within target W27.1 PERF
Self-lay vesting certificates - issued within target W28.1 PERF
Self-lay Asset Payments - issued within target W29.1 PERF
Self-lay plot references and costing details - issued within target W30.1 PERF
Water Average
82.05% 100.00% 100.00% 94.12% 0.00% 99.24% 100.00% 100.00% 100.00% 97.62% 94.85% 100.00% 100.00% 100.00% 74.64% 96.97% 100.00% 87.10%   100.00% 94.12% 99.62% 90.37%  
99.79% 100.00% 100.00% 99.69% 95.24% 100.00% 98.84% 100.00% 100.00% 100.00% 99.70% 99.75% 100.00% 98.15% 99.87% 93.23% 100.00% 97.91%   100.00% 98.84% 99.83% 99.01%  
38.44% 45.89% 0.00% 10.77% 23.81% 66.50% 52.81% 0.94% 72.77% 3.87% 38.11% 11.44% 43.24% 80.58% 37.55% 47.42% 7.09% 61.85%   52.81% 10.77% 38.27% 35.73%  
99.55% 99.98% 99.49% 100.00% 97.50% 99.90% 98.25% 95.67% 99.22% 99.97% 100.00% 99.73% 99.98% 87.71% 100.00% 98.74% 99.14% 99.00%   99.98% 98.74% 99.52% 98.55%  
97.86% 99.36% 100.00% 87.95% 100.00% 99.01% 91.11% 87.69% 98.48% 98.31% 96.59% 98.95% 100.00% 95.43% 93.52% 91.48% 96.77% 78.77%   99.01% 91.48% 97.31% 95.07%  
10.46% 19.62% 32.37% 24.90% 3.33% 17.68% 15.62% 8.46% 25.79% 57.89% 46.48% 15.61% 23.64% 50.50% 78.95% 37.91% 12.74% 8.37%   37.91% 12.74% 21.63% 27.24%  
97.00% 100.00% 100.00% 96.00% - 100.00% 85.86% 100.00% 100.00% 100.00% 98.15% 100.00% 94.74% 100.00% 98.48% 93.55% 100.00% 98.80%   100.00% 97.00% 100.00% 97.80%  
64.50% 63.01% 0.00% 68.00% - 57.14% 63.64% 56.52% 95.70% 7.36% 42.59% 76.74% 84.21% - 0.00% 54.84% 52.11% 89.16%   72.37% 47.35% 60.08% 54.72%  
94.00% 100.00% 100.00% 90.48% 100.00% 100.00% 96.34% 87.50% 98.47% 100.00% 100.00% 100.00% 68.42% 100.00% 74.59% 95.38% 100.00% 15.38%   100.00% 90.48% 99.24% 90.03%  
85.71% 100.00% - - - - 100.00% - - - - - - - 25.00% 100.00% 100.00% 0.00%   100.00% 25.00% 100.00% 72.96%  
6.54% 4.69% 0.00% 0.00% 0.00% 0.00% 2.38% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 3.17% 1.52% 5.88% 1.89%   2.38% 0.00% 0.00% 1.45%  
0.00% - - - - - 5.00% - - - - - - - - - 0.00% -   5.00% 0.00% 0.00% 1.67%  
88.64% 100.00% 88.89% 33.33% 100.00% 100.00% 100.00% 43.75% 100.00% 89.29% 100.00% 99.07% 100.00% 100.00% 81.40% 100.00% 100.00% 84.06%   100.00% 88.64% 100.00% 89.36%  
56.82% 58.06% 0.00% 23.81% - 0.00% 1.57% 0.00% 18.98% 96.43% 0.00% 14.02% 30.00% 100.00% 51.16% 13.10% 25.00% 4.35%   51.16% 1.57% 18.98% 29.02%  
95.35% 100.00% 100.00% - - 100.00% 100.00% - 100.00% 100.00% 83.33% 100.00% 87.50% - 93.62% 98.25% 66.67% 100.00%   100.00% 93.62% 100.00% 94.62%  
58.14% 81.82% - - - 30.77% 69.23% - 83.82% 0.00% 100.00% 72.73% 0.00% - 29.79% 22.37% 83.33% 64.29%   81.82% 29.79% 64.29% 53.56%  
78.95% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 96.15% 100.00% 100.00% 100.00% - - 60.61% 97.50% 100.00% 50.00%   100.00% 96.83% 100.00% 92.70%  
0.00% 100.00% - - - - - - - 100.00% - - - - - 100.00% - -   100.00% 50.00% 100.00% 75.00%  
5.00% 5.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 2.17% 0.00% 0.00% - - 0.00% 2.44% 0.00% 0.00%   1.09% 0.00% 0.00% 0.91%  
- 100.00% - 100.00% - 100.00% 100.00% - - 100.00% - 100.00% - - 77.78% 96.43% - 100.00%   100.00% 100.00% 100.00% 97.13%  
86.36% - - 100.00% 100.00% - 95.65% - 100.00% 100.00% 100.00% - - - - 99.65% - 100.00%   100.00% 99.65% 100.00% 97.96%  
100.00% 100.00% - - - - 100.00% - 100.00% 100.00% 100.00% - - - - 100.00% - 100.00%   100.00% 100.00% 100.00% 100.00%  
- - - - - - 0.00% - - - - - - - - 100.00% - -   100.00% 0.00% 50.00% 50.00%  
- 100.00% - - - 50.00% 100.00% - 100.00% 100.00% 100.00% 100.00% - - 96.00% 97.97% 85.71% 100.00%   100.00% 96.00% 100.00% 93.61%  
57.14% 100.00% - - - - 100.00% - 100.00% 100.00% 100.00% 100.00% - - 100.00% 99.21% 100.00% 22.22%   100.00% 99.21% 100.00% 88.96%  
- 100.00% - - - 100.00% - - - - - 100.00% - - - 100.00% - -   100.00% 100.00% 100.00% 100.00%  
18.18% 100.00% - 100.00% - 100.00% 100.00% 100.00% 97.83% 100.00% 100.00% 100.00% - - 75.00% 95.00% 100.00% 71.43%   100.00% 95.00% 100.00% 89.82%  
100.00% 100.00% - 100.00% 100.00% 100.00% 100.00% - 100.00% - 100.00% - - - 84.62% 91.67% 100.00% 42.31%   100.00% 95.83% 100.00% 93.22%  
33.33% 100.00% 100.00% 100.00% - 100.00% 100.00% 100.00% 100.00% - - - - - 77.78% 100.00% - 25.00%   100.00% 77.78% 100.00% 85.10%  
42.86% 100.00% - 84.62% - 100.00% 100.00% 33.33% 100.00% - - 33.33% - - 27.27% 99.56% 100.00% 100.00%   100.00% 38.10% 99.78% 76.75%  
90.91% 100.00% - 100.00% - 100.00% 0.00% - 100.00% 100.00% 100.00% 100.00% - - 55.88% 100.00% - 100.00%   100.00% 95.45% 100.00% 87.23%  
99.83% 100.00% - 100.00% - 100.00% - 100.00% 100.00% - 100.00% 100.00% - - 100.00% 100.00% 100.00% 100.00%   100.00% 100.00% 100.00% 99.99%  
98.92% 99.82% 99.61% 96.53% 97.01% 99.60% 96.35% 92.96% 99.31% 99.63% 99.63% 99.49% 99.87% 92.40% 97.34% 97.77% 98.55% 92.03%   99.61% 96.53% 98.73% 97.60%
Key
Upper quartile performance

Inter-quartile performance

Lower quartile performance

Information metric
Key:
Upper quartile performance
Inter-quartile performance
Lower quartile performance
Information metric
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dee Valley
Dŵr Cymru
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
 
Upper Quartile1
Lower Quartile2
Median
Average
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Mains diversions - written acknowledgements within target W16.1 PERF
Mains diversions- applications returned/refused/questioned W16.1a INFO
Mains diversions (without constraints) - quotations within target W17.1 PERF
Mains diversions (with constraints) - quotations within target W17.2 PERF
Mains diversion quotations - % where agreed extension W17.2a INFO
Mains diversions - construction/commissioning within target W18.1 PERF
Self-lay point of connection applications - written acknowledgements within target W19.1 PERF
Self-lay Point of Connection report < 500 plots etc - reports issued within target W20.1 PERF
Self-lay Point of Connection reports >500 plots etc - reports issued within target W21.1 PERF
Self-lay design approval and terms request application - written acknowledgements within target W22.1 PERF
Sel-lay design and terms request <500 plots etc - quotations within target W23.1 PERF
Self-lay design and terms request >500 plots etc - quotations within target W24.1 PERF
Self-lay signed agreement - acknowledgements within target W25.1 PERF
Self-lay water for pressure/bacteriological testing - provided within target W26.1 PERF
Self-lay permanent water supply - provided within target W27.1 PERF
Self-lay vesting certificates - issued within target W28.1 PERF
Self-lay Asset Payments - issued within target W29.1 PERF
Self-lay plot references and costing details - issued within target W30.1 PERF
Water Average
72.73% 99.80% 88.89% 95.45% 50.00% 99.55% 99.48% 100.00% 99.60% 98.88% 95.53% 100.00% 100.00% 100.00% 76.97% 98.94% 99.10% 90.07%   99.80% 90.07% 99.02% 92.50%  
98.47% 100.00% 98.84% 99.72% 96.77% 99.84% 97.97% 100.00% 99.96% 100.00% 98.78% 99.82% 99.60% 86.67% 99.86% 96.97% 99.86% 99.22%   99.86% 98.47% 99.66% 98.46%  
39.21% 36.86% 0.00% 11.76% 25.81% 65.74% 57.74% 3.06% 69.96% 12.19% 31.36% 16.25% 46.89% 80.56% 30.80% 50.98% 9.20% 59.10%   57.74% 12.19% 34.11% 35.97%  
96.76% 99.73% 98.87% 98.73% 99.34% 99.95% 93.38% 98.13% 99.77% 99.96% 99.67% 99.46% 99.66% 89.01% 100.00% 99.42% 99.16% 99.01%   99.73% 98.73% 99.38% 98.33%  
98.22% 99.24% 96.87% 91.54% 100.00% 99.47% 89.75% 94.10% 99.27% 95.86% 92.67% 98.88% 100.00% 80.23% 91.17% 94.46% 97.57% 82.74%   99.24% 91.54% 96.36% 94.56%  
15.56% 26.47% 21.05% 17.48% 25.56% 19.27% 17.58% 6.75% 25.44% 50.69% 36.28% 15.89% 21.33% 37.01% 76.06% 46.99% 18.12% 6.59%   36.28% 17.48% 21.19% 26.90%  
94.10% 100.00% 100.00% 97.64% 100.00% 99.44% 87.24% 94.67% 100.00% 98.64% 99.13% 100.00% 96.63% 100.00% 99.28% 96.89% 99.55% 99.48%   100.00% 96.89% 99.36% 97.93%  
67.65% 49.58% 0.00% 68.50% 0.00% 58.33% 68.88% 46.67% 93.15% 29.84% 55.65% 87.02% 93.26% 40.00% 7.89% 50.68% 33.93% 93.56%   68.88% 33.93% 53.17% 52.48%  
73.91% 99.73% 100.00% 96.77% 100.00% 99.22% 87.30% 89.19% 99.19% 100.00% 98.72% 100.00% 89.29% 100.00% 79.97% 98.86% 99.39% 58.82%   100.00% 89.19% 99.02% 92.80%  
66.67% 100.00% - - - 100.00% 100.00% 95.45% 100.00% - - - - 100.00% 25.00% 100.00% 100.00% 77.27%   100.00% 77.27% 100.00% 87.67%  
3.32% 5.41% 0.00% 0.00% 0.00% 1.54% 2.17% 37.29% 0.61% 0.00% 0.00% 0.00% 0.00% 9.52% 0.59% 0.75% 5.78% 5.80%   5.41% 0.00% 0.68% 4.04%  
5.13% 87.50% - - - 100.00% 9.52% 9.09% 100.00% - - - - 0.00% - - 20.00% 81.82%   87.50% 9.09% 20.00% 45.90%  
97.03% 99.27% 86.36% 58.57% 100.00% 100.00% 97.01% 65.12% 99.27% 97.20% 76.67% 98.90% 99.15% 85.19% 86.36% 100.00% 100.00% 92.38%   99.27% 86.36% 97.12% 91.03%  
39.11% 56.20% 31.82% 45.71% 50.00% 37.19% 0.56% 4.65% 22.16% 93.01% 73.33% 14.54% 13.68% 48.15% 67.27% 18.83% 12.36% 4.76%   50.00% 13.68% 34.50% 35.19%  
89.40% 100.00% 100.00% 60.00% 100.00% 100.00% 96.39% 92.31% 100.00% 100.00% 83.78% 100.00% 93.75% 100.00% 94.36% 96.70% 64.29% 97.37%   100.00% 92.31% 97.03% 92.69%  
54.97% 54.79% - 12.50% 0.00% 33.90% 41.07% 30.77% 88.32% 7.69% 21.43% 81.40% 0.00% - 41.54% 11.49% 92.86% 75.00%   64.98% 12.00% 37.48% 40.48%  
67.02% 100.00% 100.00% 100.00% 100.00% 100.00% 95.65% 100.00% 98.56% 100.00% 100.00% 100.00% - 100.00% 68.66% 99.47% 100.00% 71.43%   100.00% 98.56% 100.00% 94.16%  
0.00% 100.00% - - 100.00% 33.33% 100.00% - - 100.00% 100.00% 0.00% - - - 50.00% - 100.00%   100.00% 33.33% 100.00% 68.33%  
7.84% 1.39% 0.00% 0.00% 25.00% 6.82% 2.13% 0.00% 0.00% 0.52% 36.36% 8.82% - 0.00% 0.00% 2.09% 0.00% 3.45%   6.82% 0.00% 1.39% 5.55%  
100.00% 100.00% - 75.00% - 100.00% 100.00% 100.00% 90.00% 100.00% 100.00% 100.00% - - 77.50% 97.83% 100.00% 94.12%   100.00% 94.12% 100.00% 95.32%  
91.67% - - 100.00% 100.00% 100.00% 98.28% - 100.00% 100.00% 100.00% - 100.00% - 0.00% 99.67% 100.00% 97.59%   100.00% 98.28% 100.00% 91.32%  
77.78% 100.00% - 100.00% 0.00% 100.00% 96.36% - 100.00% 100.00% 96.77% - - 100.00% 50.00% 99.58% 100.00% 93.67%   100.00% 93.67% 99.79% 86.73%  
- 100.00% - - - 100.00% 80.00% - - 100.00% 100.00% - - - - 100.00% - -   100.00% 100.00% 100.00% 96.67%  
- 100.00% - - - 50.00% 94.12% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% - 99.23% 98.68% 96.00% 100.00%   100.00% 98.68% 100.00% 95.23%  
63.64% 100.00% - - - - 100.00% 50.00% 99.58% 100.00% 97.62% 100.00% - - 95.45% 97.32% 43.48% 63.30%   100.00% 63.47% 97.47% 84.20%  
- 100.00% - - - 100.00% - - 100.00% 100.00% 100.00% 100.00% - - - 100.00% 100.00% 100.00%   100.00% 100.00% 100.00% 100.00%  
12.20% 100.00% - 96.15% 100.00% 100.00% 100.00% 100.00% 99.56% 100.00% 100.00% 100.00% 100.00% - 85.71% 96.90% 76.92% 87.88%   100.00% 92.02% 100.00% 90.96%  
100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 92.31% 100.00% 100.00% 100.00% 100.00% - - - 86.79% 94.39% 100.00% 53.16%   100.00% 94.39% 100.00% 95.11%  
33.33% 99.58% 100.00% 100.00% - 100.00% 100.00% 100.00% 100.00% 100.00% 91.30% 100.00% 100.00% - 85.96% 98.57% 100.00% 62.50%   100.00% 94.94% 100.00% 91.95%  
42.31% 98.82% - 78.21% - 100.00% 100.00% 16.67% 99.06% 100.00% 100.00% 33.33% - - 92.92% 99.53% 100.00% 91.94%   100.00% 78.21% 98.94% 82.34%  
84.00% 100.00% - 100.00% - 100.00% 57.14% - 100.00% 100.00% 100.00% 100.00% - 0.00% 85.71% 100.00% - 90.57%   100.00% 85.71% 100.00% 85.96%  
99.24% 100.00% - 100.00% 100.00% 100.00% - 100.00% 100.00% 100.00% 100.00% 100.00% - - 99.80% 99.93% 100.00% 97.34%   100.00% 99.93% 100.00% 99.74%  
96.68% 99.69% 98.11% 96.93% 98.60% 99.76% 92.65% 96.23% 99.67% 99.18% 98.63% 99.31% 99.69% 86.36% 97.66% 98.79% 98.69% 94.19%   99.31% 96.68% 98.61% 97.27%
Key
Upper quartile performance

Inter-quartile performance

Lower quartile performance

Information metric
Performance metric
Information metric
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dee Valley
Dŵr Cymru
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Mains diversions - written acknowledgements within target W16.1 PERF
Mains diversions- applications returned/refused/questioned W16.1a INFO
Mains diversions (without constraints) - quotations within target W17.1 PERF
Mains diversions (with constraints) - quotations within target W17.2 PERF
Mains diversion quotations - % where agreed extension W17.2a INFO
Mains diversions - construction/commissioning within target W18.1 PERF
Self-lay point of connection applications - written acknowledgements within target W19.1 PERF
Self-lay Point of Connection report < 500 plots etc - reports issued within target W20.1 PERF
Self-lay Point of Connection reports >500 plots etc - reports issued within target W21.1 PERF
Self-lay design approval and terms request application - written acknowledgements within target W22.1 PERF
Sel-lay design and terms request <500 plots etc - quotations within target W23.1 PERF
Self-lay design and terms request >500 plots etc - quotations within target W24.1 PERF
Self-lay signed agreement - acknowledgements within target W25.1 PERF
Self-lay water for pressure/bacteriological testing - provided within target W26.1 PERF
Self-lay permanent water supply - provided within target W27.1 PERF
Self-lay vesting certificates - issued within target W28.1 PERF
Self-lay Asset Payments - issued within target W29.1 PERF
Self-lay plot references and costing details - issued within target W30.1 PERF
20-49 100-199 1-5 10-19 1-5 100-199 50-99 5-9 100-199 20-49 100-199 20-49 20-49 1-5 100-199 50-99 20-49 20-49  
500-999 1K-3K 100-199 300-499 20-49 500-999 500-999 100-199 1K-3K 500-999 300-499 500-999 500-999 100-199 1K-3K 1K-3K 300-499 500-999  
500-999 1K-3K 100-199 300-499 20-49 500-999 500-999 100-199 1K-3K 500-999 300-499 500-999 500-999 100-199 1K-3K 1K-3K 300-499 500-999  
10K-25K 5K-10K 500-999 1K-3K 50-99 3K-5K 5K-10K 500-999 3K-5K 5K-10K 5K-10K 1K-3K 3K-5K 300-499 10K-25K 5K-10K 1K-3K 5K-10K  
1K-3K 3K-5K 300-499 500-999 20-49 1K-3K 3K-5K 500-999 3K-5K 1K-3K 500-999 1K-3K 1K-3K 200-299 5K-10K 1K-3K 1K-3K 1K-3K  
1K-3K 3K-5K 300-499 500-999 20-49 1K-3K 3K-5K 500-999 3K-5K 1K-3K 500-999 1K-3K 1K-3K 200-299 5K-10K 1K-3K 1K-3K 1K-3K  
200-299 50-99 1-5 20-49 0 20-49 50-99 20-49 50-99 100-199 50-99 20-49 10-19 5-9 50-99 100-199 50-99 50-99  
200-299 50-99 1-5 20-49 0 20-49 50-99 20-49 50-99 100-199 50-99 20-49 10-19 0 50-99 100-199 50-99 50-99  
100-199 100-199 1-5 20-49 5-9 20-49 50-99 5-9 100-199 100-199 50-99 20-49 10-19 5-9 100-199 50-99 20-49 100-199  
5-9 5-9 0 0 0 0 1-5 0 0 0 0 0 0 0 1-5 1-5 1-5 1-5  
100-199 100-199 1-5 20-49 5-9 20-49 50-99 5-9 100-199 100-199 50-99 20-49 10-19 5-9 100-199 50-99 50-99 100-199  
20-49 0 0 0 0 0 20-49 0 0 0 0 0 0 0 0 0 1-5 0  
20-49 50-99 5-9 20-49 1-5 20-49 100-199 10-19 100-199 20-49 1-5 100-199 20-49 1-5 20-49 100-199 20-49 50-99  
20-49 50-99 5-9 20-49 0 20-49 100-199 10-19 100-199 20-49 1-5 100-199 20-49 1-5 20-49 100-199 20-49 50-99  
20-49 5-9 1-5 0 0 10-19 20-49 0 50-99 20-49 5-9 10-19 5-9 0 20-49 200-299 5-9 10-19  
20-49 10-19 0 0 0 10-19 10-19 0 50-99 10-19 1-5 10-19 5-9 0 20-49 200-299 5-9 10-19  
10-19 10-19 1-5 1-5 1-5 10-19 10-19 1-5 50-99 20-49 1-5 5-9 0 0 20-49 20-49 1-5 5-9  
1-5 1-5 0 0 0 0 0 0 0 1-5 0 0 0 0 0 1-5 0 0  
20-49 20-49 1-5 1-5 1-5 10-19 10-19 1-5 50-99 20-49 1-5 5-9 0 0 20-49 20-49 1-5 5-9  
0 10-19 0 1-5 0 5-9 5-9 0 0 5-9 0 1-5 0 0 5-9 50-99 0 1-5  
20-49 0 0 1-5 1-5 0 20-49 0 20-49 1-5 20-49 0 0 0 0 200-299 0 10-19  
1-5 1-5 0 0 0 0 20-49 0 20-49 1-5 10-19 0 0 0 0 300-499 0 10-19  
0 0 0 0 0 0 1-5 0 0 0 0 0 0 0 0 1-5 0 0  
0 1-5 0 0 0 1-5 5-9 0 20-49 1-5 10-19 1-5 0 0 20-49 100-199 5-9 20-49  
10-19 5-9 0 0 0 0 5-9 0 20-49 1-5 20-49 1-5 0 0 5-9 100-199 5-9 10-19  
0 1-5 0 0 0 1-5 0 0 0 0 0 1-5 0 0 0 5-9 0 0  
20-49 50-99 0 10-19 0 1-5 1-5 1-5 20-49 1-5 10-19 1-5 0 0 20-49 50-99 1-5 20-49  
1-5 20-49 0 1-5 1-5 1-5 1-5 0 1-5 0 1-5 0 0 0 10-19 100-199 1-5 20-49  
1-5 50-99 1-5 1-5 0 1-5 1-5 1-5 10-19 0 0 0 0 0 5-9 10-19 0 1-5  
20-49 50-99 0 10-19 0 5-9 1-5 1-5 100-199 0 0 1-5 0 0 10-19 200-299 1-5 20-49  
10-19 20-49 0 10-19 0 5-9 1-5 0 20-49 5-9 1-5 1-5 0 0 20-49 200-299 0 10-19  
1K-3K 1K-3K 0 300-499 0 50-99 0 100-199 3K-5K 0 1K-3K 500-999 0 0 1K-3K 3K-5K 300-499 500-999  
Key
Performance metric

Information metric
Performance metric
Information metric
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dee Valley
Dŵr Cymru
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Mains diversions - written acknowledgements within target W16.1 PERF
Mains diversions- applications returned/refused/questioned W16.1a INFO
Mains diversions (without constraints) - quotations within target W17.1 PERF
Mains diversions (with constraints) - quotations within target W17.2 PERF
Mains diversion quotations - % where agreed extension W17.2a INFO
Mains diversions - construction/commissioning within target W18.1 PERF
Self-lay point of connection applications - written acknowledgements within target W19.1 PERF
Self-lay Point of Connection report < 500 plots etc - reports issued within target W20.1 PERF
Self-lay Point of Connection reports >500 plots etc - reports issued within target W21.1 PERF
Self-lay design approval and terms request application - written acknowledgements within target W22.1 PERF
Sel-lay design and terms request <500 plots etc - quotations within target W23.1 PERF
Self-lay design and terms request >500 plots etc - quotations within target W24.1 PERF
Self-lay signed agreement - acknowledgements within target W25.1 PERF
Self-lay water for pressure/bacteriological testing - provided within target W26.1 PERF
Self-lay permanent water supply - provided within target W27.1 PERF
Self-lay vesting certificates - issued within target W28.1 PERF
Self-lay Asset Payments - issued within target W29.1 PERF
Self-lay plot references and costing details - issued within target W30.1 PERF
100-199 300-499 5-9 50-99 5-9 300-499 100-199 5-9 500-999 100-199 300-499 100-199 50-99 10-19 300-499 300-499 100-199 100-199  
3K-5K 5K-10K 300-499 1K-3K 100-199 1K-3K 1K-3K 300-499 3K-5K 1K-3K 1K-3K 1K-3K 1K-3K 500-999 5K-10K 5K-10K 1K-3K 1K-3K  
3K-5K 5K-10K 300-499 1K-3K 100-199 1K-3K 1K-3K 300-499 3K-5K 1K-3K 1K-3K 1K-3K 1K-3K 500-999 5K-10K 5K-10K 1K-3K 1K-3K  
25K-50K 10K-25K 1K-3K 5K-10K 300-499 10K-25K 25K-50K 1K-3K 10K-25K 25K-50K 10K-25K 10K-25K 10K-25K 1K-3K 50K-100K 10K-25K 5K-10K 10K-25K  
5K-10K 10K-25K 1K-3K 1K-3K 200-299 5K-10K 10K-25K 1K-3K 10K-25K 5K-10K 3K-5K 5K-10K 5K-10K 500-999 25K-50K 3K-5K 3K-5K 10K-25K  
5K-10K 10K-25K 1K-3K 1K-3K 200-299 5K-10K 10K-25K 1K-3K 10K-25K 5K-10K 3K-5K 5K-10K 5K-10K 500-999 25K-50K 3K-5K 3K-5K 10K-25K  
500-999 300-499 20-49 100-199 1-5 100-199 300-499 50-99 300-499 500-999 100-199 100-199 50-99 10-19 200-299 500-999 200-299 300-499  
500-999 300-499 20-49 100-199 1-5 100-199 300-499 50-99 300-499 500-999 100-199 100-199 50-99 10-19 200-299 500-999 200-299 300-499  
300-499 300-499 20-49 50-99 10-19 100-199 300-499 20-49 300-499 300-499 100-199 100-199 50-99 10-19 500-999 200-299 100-199 300-499  
10-19 20-49 0 0 0 1-5 5-9 20-49 1-5 0 0 0 0 1-5 1-5 1-5 10-19 20-49  
300-499 300-499 20-49 50-99 10-19 100-199 300-499 50-99 300-499 300-499 100-199 100-199 50-99 20-49 500-999 200-299 100-199 300-499  
20-49 5-9 0 0 0 1-5 20-49 20-49 1-5 0 0 0 0 10-19 0 0 10-19 10-19  
200-299 300-499 20-49 50-99 10-19 100-199 500-999 20-49 500-999 100-199 20-49 300-499 100-199 20-49 200-299 500-999 50-99 300-499  
200-299 300-499 20-49 50-99 10-19 100-199 500-999 20-49 500-999 100-199 20-49 300-499 100-199 20-49 200-299 500-999 50-99 300-499  
100-199 50-99 1-5 10-19 1-5 50-99 50-99 10-19 200-299 200-299 20-49 20-49 50-99 1-5 100-199 500-999 10-19 50-99  
100-199 50-99 0 5-9 1-5 50-99 50-99 10-19 200-299 50-99 10-19 20-49 20-49 0 100-199 500-999 10-19 50-99  
50-99 50-99 1-5 5-9 1-5 20-49 20-49 10-19 200-299 100-199 5-9 20-49 0 1-5 100-199 100-199 5-9 20-49  
5-9 1-5 0 0 1-5 1-5 1-5 0 0 1-5 1-5 1-5 0 0 0 1-5 0 1-5  
100-199 50-99 1-5 5-9 1-5 20-49 20-49 10-19 200-299 100-199 10-19 20-49 0 1-5 100-199 100-199 5-9 20-49  
1-5 50-99 0 20-49 0 20-49 20-49 1-5 50-99 20-49 5-9 20-49 0 0 20-49 100-199 10-19 10-19  
50-99 0 0 1-5 1-5 5-9 50-99 0 100-199 10-19 20-49 0 1-5 0 1-5 1K-3K 1-5 50-99  
10-19 5-9 0 1-5 1-5 5-9 50-99 0 50-99 10-19 20-49 0 0 1-5 10-19 1K-3K 1-5 50-99  
0 1-5 0 0 0 1-5 5-9 0 0 1-5 1-5 0 0 0 0 1-5 0 0  
0 50-99 0 0 0 1-5 10-19 5-9 100-199 10-19 20-49 10-19 1-5 0 100-199 500-999 20-49 100-199  
20-49 50-99 0 0 0 0 20-49 5-9 200-299 10-19 20-49 1-5 0 0 20-49 300-499 20-49 100-199  
0 10-19 0 0 0 1-5 0 0 5-9 1-5 1-5 5-9 0 0 0 20-49 1-5 1-5  
20-49 100-199 0 20-49 1-5 1-5 10-19 1-5 200-299 10-19 20-49 5-9 1-5 0 100-199 300-499 10-19 50-99  
1-5 100-199 1-5 5-9 1-5 1-5 10-19 1-5 50-99 10-19 10-19 0 0 0 50-99 300-499 1-5 50-99  
1-5 200-299 1-5 10-19 0 1-5 10-19 1-5 50-99 20-49 20-49 5-9 1-5 0 50-99 50-99 1-5 5-9  
20-49 100-199 0 50-99 0 10-19 1-5 5-9 500-999 1-5 1-5 1-5 0 0 100-199 500-999 1-5 50-99  
20-49 50-99 0 50-99 0 10-19 5-9 0 200-299 10-19 5-9 1-5 0 1-5 100-199 500-999 0 50-99  
1K-3K 10K-25K 0 1K-3K 10-19 300-499 0 100-199 5K-10K 5-9 5K-10K 500-999 0 0 10K-25K 10K-25K 1K-3K 1K-3K  
Key
Performance metric

Information metric

Chart 1: Developer Services levels of service performance - % within target and activity levels water supply
Quarter 1 (April- June) 2018-19

This report
Industry Average
Volumes

Chart 2: Developer Services levels of service performance - % within target and activity levels water supply
Rolling year to date

This report
Industry Average
Volumes

Chart 3: Developer Services levels of service performance - % within target and activity levels water supply
Latest 4 quarters

Q2 2015
Q3 2015
Q4 2015
This report
Industry Average
Volumes
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dee Valley
Dŵr Cymru
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Mains diversions - written acknowledgements within target W16.1 PERF
Mains diversions- applications returned/refused/questioned W16.1a INFO
Mains diversions (without constraints) - quotations within target W17.1 PERF
Mains diversions (with constraints) - quotations within target W17.2 PERF
Mains diversion quotations - % where agreed extension W17.2a INFO
Mains diversions - construction/commissioning within target W18.1 PERF
Self-lay point of connection applications - written acknowledgements within target W19.1 PERF
Self-lay Point of Connection report < 500 plots etc - reports issued within target W20.1 PERF
Self-lay Point of Connection reports >500 plots etc - reports issued within target W21.1 PERF
Self-lay design approval and terms request application - written acknowledgements within target W22.1 PERF
Sel-lay design and terms request <500 plots etc - quotations within target W23.1 PERF
Self-lay design and terms request >500 plots etc - quotations within target W24.1 PERF
Self-lay signed agreement - acknowledgements within target W25.1 PERF
Self-lay water for pressure/bacteriological testing - provided within target W26.1 PERF
Self-lay permanent water supply - provided within target W27.1 PERF
Self-lay vesting certificates - issued within target W28.1 PERF
Self-lay Asset Payments - issued within target W29.1 PERF
Self-lay plot references and costing details - issued within target W30.1 PERF
Water Totals
39 111 1 17 1 132 51 5 107 42 136 24 23 1 138 99 26 31  
934 1,362 100 325 42 612 604 106 1,256 671 328 787 562 108 1,582 1,921 395 671  
934 1,362 100 325 42 612 604 106 1,256 671 328 787 562 103 1,582 1,921 395 671  
12,286 5,082 790 1,563 80 3,002 8,532 693 3,826 7,872 7,220 2,985 4,436 301 11,372 6,929 1,393 5,077  
2,753 3,451 380 747 30 1,827 3,342 520 3,412 2,066 910 1,999 1,785 219 7,387 1,303 1,083 2,496  
2,753 3,451 380 747 30 1,827 3,342 520 3,412 2,066 910 1,999 1,785 202 7,387 1,303 1,083 2,496  
200 73 3 25 0 42 99 23 93 163 54 43 19 6 66 124 71 83  
200 73 3 25 0 42 99 23 93 163 54 43 19 0 66 124 71 83  
100 122 2 21 8 30 82 8 131 108 57 42 19 6 122 65 48 104  
7 6 0 0 0 0 2 0 0 0 0 0 0 0 4 1 3 2  
107 128 2 21 8 30 84 8 131 108 57 42 19 6 126 66 51 106  
30 0 0 0 0 0 20 0 0 0 0 0 0 0 0 0 3 0  
44 93 9 21 3 30 127 16 137 28 1 107 30 4 43 145 20 69  
44 93 9 21 0 30 127 16 137 28 1 107 30 4 43 145 20 69  
43 8 1 0 0 13 22 0 68 45 6 11 8 0 47 228 6 14  
43 11 0 0 0 13 13 0 68 18 3 11 5 0 47 228 6 14  
19 19 1 1 1 18 10 3 52 45 3 6 0 0 33 40 1 8  
1 1 0 0 0 0 0 0 0 1 0 0 0 0 0 1 0 0  
20 20 1 1 1 18 10 3 52 46 3 6 0 0 33 41 1 8  
0 11 0 3 0 8 6 0 0 6 0 4 0 0 9 56 0 2  
22 0 0 1 1 0 23 0 40 3 31 0 0 0 0 288 0 16  
3 3 0 0 0 0 21 0 28 3 17 0 0 0 0 422 0 10  
0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 3 0 0  
0 3 0 0 0 2 5 0 23 3 11 1 0 0 25 148 7 21  
14 5 0 0 0 0 5 0 46 3 25 2 0 0 8 127 7 18  
0 1 0 0 0 1 0 0 0 0 0 3 0 0 0 5 0 0  
22 50 0 10 0 3 4 2 46 3 15 4 0 0 20 80 1 21  
3 29 0 3 1 1 3 0 4 0 1 0 0 0 13 108 1 26  
3 71 1 2 0 1 2 1 16 0 0 0 0 0 9 16 0 4  
21 55 0 13 0 7 1 3 177 0 0 3 0 0 11 227 2 23  
11 26 0 15 0 8 1 0 26 6 1 3 0 0 34 251 0 18  
1,193 2,195 0 430 0 79 0 125 3,031 0 2,311 647 0 0 2,051 3,897 382 603  
17,718 12,777 1,288 3,197 167 5,816 12,943 1,505 12,519 11,068 11,127 6,671 6,882 645 22,974 16,484 3,446 9,317
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dee Valley
Dŵr Cymru
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Mains diversions - written acknowledgements within target W16.1 PERF
Mains diversions- applications returned/refused/questioned W16.1a INFO
Mains diversions (without constraints) - quotations within target W17.1 PERF
Mains diversions (with constraints) - quotations within target W17.2 PERF
Mains diversion quotations - % where agreed extension W17.2a INFO
Mains diversions - construction/commissioning within target W18.1 PERF
Self-lay point of connection applications - written acknowledgements within target W19.1 PERF
Self-lay Point of Connection report < 500 plots etc - reports issued within target W20.1 PERF
Self-lay Point of Connection reports >500 plots etc - reports issued within target W21.1 PERF
Self-lay design approval and terms request application - written acknowledgements within target W22.1 PERF
Sel-lay design and terms request <500 plots etc - quotations within target W23.1 PERF
Self-lay design and terms request >500 plots etc - quotations within target W24.1 PERF
Self-lay signed agreement - acknowledgements within target W25.1 PERF
Self-lay water for pressure/bacteriological testing - provided within target W26.1 PERF
Self-lay permanent water supply - provided within target W27.1 PERF
Self-lay vesting certificates - issued within target W28.1 PERF
Self-lay Asset Payments - issued within target W29.1 PERF
Self-lay plot references and costing details - issued within target W30.1 PERF
Water Totals
32 111 1 16 0 131 51 5 107 41 129 24 23 1 103 96 26 27  
932 1,362 100 324 40 612 597 106 1,256 671 327 785 562 106 1,580 1,791 395 657  
359 625 0 35 10 407 319 1 914 26 125 90 243 83 594 911 28 415  
12,231 5,081 786 1,563 78 2,999 8,383 663 3,796 7,870 7,220 2,977 4,435 264 11,372 6,842 1,381 5,026  
2,694 3,429 380 657 30 1,809 3,045 456 3,360 2,031 879 1,978 1,785 209 6,908 1,192 1,048 1,966  
288 677 123 186 1 323 522 44 880 1,196 423 312 422 102 5,832 494 138 209  
194 73 3 24 0 42 85 23 93 163 53 43 18 6 65 116 71 82  
129 46 0 17 0 24 63 13 89 12 23 33 16 0 0 68 37 74  
94 122 2 19 8 30 79 7 129 108 57 42 13 6 91 62 48 16  
6 6 0 0 0 0 2 0 0 0 0 0 0 0 1 1 3 0  
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0  
0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0  
39 93 8 7 3 30 127 7 137 25 1 106 30 4 35 145 20 58  
25 54 0 5 0 0 2 0 26 27 0 15 9 4 22 19 5 3  
41 8 1 0 0 13 22 0 68 45 5 11 7 0 44 224 4 14  
25 9 0 0 0 4 9 0 57 0 3 8 0 0 14 51 5 9  
15 19 1 1 1 18 10 3 50 45 3 6 0 0 20 39 1 4  
0 1 0 0 0 0 0 0 0 1 0 0 0 0 0 1 0 0  
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0  
0 11 0 3 0 8 6 0 0 6 0 4 0 0 7 54 0 2  
19 0 0 1 1 0 22 0 40 3 31 0 0 0 0 287 0 16  
3 3 0 0 0 0 21 0 28 3 17 0 0 0 0 422 0 10  
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 3 0 0  
0 3 0 0 0 1 5 0 23 3 11 1 0 0 24 145 6 21  
8 5 0 0 0 0 5 0 46 3 25 2 0 0 8 126 7 4  
0 1 0 0 0 1 0 0 0 0 0 3 0 0 0 5 0 0  
4 50 0 10 0 3 4 2 45 3 15 4 0 0 15 76 1 15  
3 29 0 3 1 1 3 0 4 0 1 0 0 0 11 99 1 11  
1 71 1 2 0 1 2 1 16 0 0 0 0 0 7 16 0 1  
9 55 0 11 0 7 1 1 177 0 0 1 0 0 3 226 2 23  
10 26 0 15 0 8 0 0 26 6 1 3 0 0 19 251 0 18  
1,191 2,195 0 430 0 79 0 125 3,031 0 2,311 647 0 0 2,051 3,897 382 603  
17,526 12,754 1,283 3,086 162 5,793 12,470 1,399 12,432 11,027 11,086 6,637 6,873 596 22,364 16,116 3,396 8,574
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dee Valley
Dŵr Cymru
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Mains diversions - written acknowledgements within target W16.1 PERF
Mains diversions- applications returned/refused/questioned W16.1a INFO
Mains diversions (without constraints) - quotations within target W17.1 PERF
Mains diversions (with constraints) - quotations within target W17.2 PERF
Mains diversion quotations - % where agreed extension W17.2a INFO
Mains diversions - construction/commissioning within target W18.1 PERF
Self-lay point of connection applications - written acknowledgements within target W19.1 PERF
Self-lay Point of Connection report < 500 plots etc - reports issued within target W20.1 PERF
Self-lay Point of Connection reports >500 plots etc - reports issued within target W21.1 PERF
Self-lay design approval and terms request application - written acknowledgements within target W22.1 PERF
Sel-lay design and terms request <500 plots etc - quotations within target W23.1 PERF
Self-lay design and terms request >500 plots etc - quotations within target W24.1 PERF
Self-lay signed agreement - acknowledgements within target W25.1 PERF
Self-lay water for pressure/bacteriological testing - provided within target W26.1 PERF
Self-lay permanent water supply - provided within target W27.1 PERF
Self-lay vesting certificates - issued within target W28.1 PERF
Self-lay Asset Payments - issued within target W29.1 PERF
Self-lay plot references and costing details - issued within target W30.1 PERF
Water Totals
176 493 9 66 6 445 193 7 506 179 447 163 61 11 456 379 111 141  
3,655 6,307 430 1,428 124 2,510 2,170 425 4,797 2,429 1,151 2,824 1,977 540 7,327 7,166 1,446 2,809  
3,655 6,307 430 1,428 124 2,420 2,170 425 4,797 2,429 1,151 2,824 1,977 535 7,327 7,166 1,446 2,809  
34,226 19,742 2,115 5,270 304 11,345 31,488 1,980 17,293 27,480 16,822 10,836 14,297 1,702 75,942 22,084 6,040 23,825  
9,638 14,136 1,373 2,695 223 6,786 12,331 1,660 12,597 7,070 3,699 7,873 6,982 860 29,057 4,658 4,067 10,033  
8,558 14,136 1,373 2,695 223 6,786 12,331 1,660 12,597 7,070 3,699 7,873 6,982 843 29,057 4,658 4,067 10,033  
881 357 28 127 3 180 392 75 409 516 115 131 89 16 279 515 224 388  
881 357 28 127 3 180 392 75 409 516 115 131 89 10 279 515 224 388  
437 367 28 93 13 128 315 37 491 416 156 136 84 19 669 263 163 357  
15 21 0 0 0 2 7 22 3 0 0 0 0 2 4 2 10 22  
452 388 28 93 13 130 322 59 494 416 156 136 84 21 673 265 173 379  
39 8 0 0 0 2 21 22 1 0 0 0 0 18 0 0 10 11  
202 411 22 70 12 121 536 43 546 143 30 454 117 27 220 531 89 315  
202 411 22 70 10 121 536 43 546 143 30 454 117 27 220 531 89 315  
151 70 2 10 1 59 83 13 291 203 37 43 64 1 195 879 14 76  
151 73 0 8 1 59 56 13 291 52 14 43 26 0 195 879 14 76  
94 71 1 8 3 41 46 10 209 193 7 31 0 2 134 187 7 28  
8 1 0 0 1 3 1 0 0 1 4 3 0 0 0 4 0 1  
102 72 1 8 4 44 47 10 209 194 11 34 0 2 134 191 7 29  
1 68 0 20 0 24 29 2 50 25 5 28 0 0 40 138 11 17  
72 0 0 3 3 9 58 0 108 18 48 0 1 0 1 1,216 1 83  
18 9 0 1 1 8 55 0 88 14 31 0 0 1 12 1,416 1 79  
0 2 0 0 0 1 5 0 0 3 2 0 0 0 0 4 0 0  
0 57 0 0 0 2 17 6 131 14 22 11 2 0 130 531 25 111  
22 66 0 0 0 0 28 6 240 14 42 2 0 0 44 485 23 109  
0 11 0 0 0 2 0 0 6 3 3 8 0 0 0 22 1 2  
41 124 0 26 1 4 18 2 229 17 24 5 2 0 126 355 13 99  
3 100 1 7 2 1 13 2 66 14 15 0 0 0 53 410 1 79  
3 240 2 11 0 2 13 2 92 21 23 7 2 0 57 70 3 8  
26 169 0 78 0 13 1 6 639 4 1 3 0 0 113 854 2 62  
25 69 0 71 0 15 7 0 215 12 9 3 0 1 140 785 0 53  
1,719 11,822 0 1,881 16 363 0 153 9,854 5 5,037 894 0 0 13,583 18,351 1,306 1,694  
51,413 54,713 4,011 11,865 713 22,064 47,806 4,451 48,860 38,794 27,730 23,455 23,678 3,182 128,582 61,305 13,558 40,391
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dee Valley
Dŵr Cymru
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Mains diversions - written acknowledgements within target W16.1 PERF
Mains diversions- applications returned/refused/questioned W16.1a INFO
Mains diversions (without constraints) - quotations within target W17.1 PERF
Mains diversions (with constraints) - quotations within target W17.2 PERF
Mains diversion quotations - % where agreed extension W17.2a INFO
Mains diversions - construction/commissioning within target W18.1 PERF
Self-lay point of connection applications - written acknowledgements within target W19.1 PERF
Self-lay Point of Connection report < 500 plots etc - reports issued within target W20.1 PERF
Self-lay Point of Connection reports >500 plots etc - reports issued within target W21.1 PERF
Self-lay design approval and terms request application - written acknowledgements within target W22.1 PERF
Sel-lay design and terms request <500 plots etc - quotations within target W23.1 PERF
Self-lay design and terms request >500 plots etc - quotations within target W24.1 PERF
Self-lay signed agreement - acknowledgements within target W25.1 PERF
Self-lay water for pressure/bacteriological testing - provided within target W26.1 PERF
Self-lay permanent water supply - provided within target W27.1 PERF
Self-lay vesting certificates - issued within target W28.1 PERF
Self-lay Asset Payments - issued within target W29.1 PERF
Self-lay plot references and costing details - issued within target W30.1 PERF
Water Totals
128 492 8 63 3 443 192 7 504 177 427 163 61 11 351 375 110 127  
3,599 6,307 425 1,424 120 2,506 2,126 425 4,795 2,429 1,137 2,819 1,969 468 7,317 6,949 1,444 2,787  
1,433 2,325 0 168 32 1,591 1,253 13 3,356 296 361 459 927 431 2,257 3,653 133 1,660  
33,116 19,688 2,091 5,203 302 11,339 29,403 1,943 17,253 27,468 16,766 10,778 14,248 1,515 75,942 21,957 5,989 23,589  
9,466 14,029 1,330 2,467 223 6,750 11,067 1,562 12,505 6,777 3,428 7,785 6,982 690 26,490 4,400 3,968 8,301  
1,332 3,742 289 471 57 1,308 2,168 112 3,205 3,584 1,342 1,251 1,489 312 22,102 2,189 737 661  
829 357 28 124 3 179 342 71 409 509 114 131 86 16 277 499 223 386  
596 177 0 87 0 105 270 35 381 154 64 114 83 4 22 261 76 363  
323 366 28 90 13 127 275 33 487 416 154 136 75 19 535 260 162 210  
10 21 0 0 0 2 7 21 3 0 0 0 0 2 1 2 10 17  
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0  
2 7 0 0 0 2 2 2 1 0 0 0 0 0 0 0 2 9  
196 408 19 41 12 121 520 28 542 139 23 449 116 23 190 531 89 291  
79 231 7 32 5 45 3 2 121 133 22 66 16 13 148 100 11 15  
135 70 2 6 1 59 80 12 291 203 31 43 60 1 184 850 9 74  
83 40 0 1 0 20 23 4 257 4 3 35 0 0 81 101 13 57  
63 71 1 8 3 41 44 10 206 193 7 31 0 2 92 186 7 20  
0 1 0 0 1 1 1 0 0 1 4 0 0 0 0 2 0 1  
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0  
1 68 0 15 0 24 29 2 45 25 5 28 0 0 31 135 11 16  
66 0 0 3 3 9 57 0 108 18 48 0 1 0 0 1,212 1 81  
14 9 0 1 0 8 53 0 88 14 30 0 0 1 6 1,410 1 74  
0 2 0 0 0 1 4 0 0 3 2 0 0 0 0 4 0 0  
0 57 0 0 0 1 16 6 131 14 22 11 2 0 129 524 24 111  
14 66 0 0 0 0 28 3 239 14 41 2 0 0 42 472 10 69  
0 11 0 0 0 2 0 0 6 3 3 8 0 0 0 22 1 2  
5 124 0 25 1 4 18 2 228 17 24 5 2 0 108 344 10 87  
3 100 1 7 2 1 12 2 66 14 15 0 0 0 46 387 1 42  
1 239 2 11 0 2 13 2 92 21 21 7 2 0 49 69 3 5  
11 167 0 61 0 13 1 1 633 4 1 1 0 0 105 850 2 57  
21 69 0 71 0 15 4 0 215 12 9 3 0 0 120 785 0 48  
1,706 11,822 0 1,881 16 363 0 153 9,854 5 5,037 894 0 0 13,556 18,339 1,306 1,649  
49,707 54,544 3,935 11,501 703 22,011 44,292 4,283 48,700 38,476 27,349 23,294 23,604 2,748 125,571 60,564 13,381 38,044
Key:
Upper quartile performance
Inter-quartile performance
Lower quartile performance
Information metric
Metric Ref Type
Anglian
Dŵr Cymru
Northumbrian
Severn Trent
South West
Southern
Thames
United Utilities
Wessex
Yorkshire
 
Upper Quartile1
Lower Quartile2
Median
Average
Pre-development enquiry – reports issued within target S1.1 PERF
Sewer requisition - written acknowledgement of applications within target S2.1 PERF
Sewer requisition - applications refused/returned/questioned S2.1a INFO
Sewer requisition design – offers issued within target S3.1 PERF
Sewer requisition – constructed and commissioned within agreed extension S4.1 PERF
Sewer requisition – constructed and commissioned - extensions agreed S4.1a INFO
Technical vetting of adoptions & diversions– acknowledgements within target S5.1 PERF
Technical vetting of adoptions & diversions – applications refused/returned/questioned S5.1a INFO
Technical vetting of adoptions & diversions – approval or rejection letters within target S6.1 PERF
Technical vetting of adoptions & diversions – extensions agreed S6.1a INFO
Adoption legal agreement – draft agreements issued within target S7.1 PERF
s106 sewer connection - approval letters issued within target S8.1 PERF
s106 sewer connection - rejection letters issued within target S9.1 PERF
Sewerage Average
100.00% 99.24% 100.00% 100.00% 100.00% 98.41% 99.48% 100.00% 99.23% 99.37%   100.00% 99.24% 99.74% 99.57%  
100.00% 100.00% - 100.00% 100.00% 75.00% 100.00% 100.00% 100.00% -   100.00% 100.00% 100.00% 96.88%  
20.00% 0.00% - 100.00% 53.85% 75.00% 0.00% 100.00% 0.00% -   87.50% 0.00% 36.92% 43.61%  
100.00% 100.00% - 100.00% 88.89% 100.00% 100.00% 100.00% - -   100.00% 100.00% 100.00% 98.41%  
- - - - 75.00% 100.00% - - - -   100.00% 75.00% 87.50% 87.50%  
- - - - 50.00% 100.00% - - - -   100.00% 50.00% 75.00% 75.00%  
100.00% 99.60% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 97.69%   100.00% 100.00% 100.00% 99.73%  
26.25% 8.70% 85.71% 79.62% 100.00% 35.71% 51.03% 9.18% 92.47% 3.85%   85.71% 9.18% 43.37% 49.25%  
100.00% 100.00% 95.83% 100.00% 93.55% 98.96% 100.00% 100.00% 98.65% 99.26%   100.00% 98.65% 99.63% 98.63%  
0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 26.60% 0.00% 0.00% 0.74%   0.00% 0.00% 0.00% 2.73%  
100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 98.55%   100.00% 100.00% 100.00% 99.86%  
99.79% 100.00% 100.00% 100.00% 100.00% 100.00% 99.72% 100.00% 97.84% 99.00%   100.00% 99.72% 100.00% 99.64%  
100.00% 100.00% 100.00% - 100.00% 100.00% 99.51% 100.00% 100.00% 100.00%   100.00% 100.00% 100.00% 99.95%  
99.93% 99.81% 99.40% 100.00% 98.87% 99.55% 99.67% 100.00% 98.96% 99.11%   99.93% 99.11% 99.61% 99.53%
Key
Upper quartile performance

Inter-quartile performance

Lower quartile performance

Information metric
Key:
Upper quartile performance
Inter-quartile performance
Lower quartile performance
Information metric
Metric Ref Type
Anglian
Dŵr Cymru
Northumbrian
Severn Trent
South West
Southern
Thames
United Utilities
Wessex
Yorkshire
 
Upper Quartile1
Lower Quartile2
Median
Average
Pre-development enquiry – reports issued within target S1.1 PERF
Sewer requisition - written acknowledgement of applications within target S2.1 PERF
Sewer requisition - applications refused/returned/questioned S2.1a INFO
Sewer requisition design – offers issued within target S3.1 PERF
Sewer requisition – constructed and commissioned within agreed extension S4.1 PERF
Sewer requisition – constructed and commissioned - extensions agreed S4.1a INFO
Technical vetting of adoptions & diversions– acknowledgements within target S5.1 PERF
Technical vetting of adoptions & diversions – applications refused/returned/questioned S5.1a INFO
Technical vetting of adoptions & diversions – approval or rejection letters within target S6.1 PERF
Technical vetting of adoptions & diversions – extensions agreed S6.1a INFO
Adoption legal agreement – draft agreements issued within target S7.1 PERF
s106 sewer connection - approval letters issued within target S8.1 PERF
s106 sewer connection - rejection letters issued within target S9.1 PERF
Sewerage Average
99.91% 99.55% 100.00% 99.92% 100.00% 99.60% 94.87% 100.00% 97.51% 99.53%   100.00% 99.53% 99.75% 99.09%  
100.00% 96.15% 100.00% 100.00% 97.67% 96.36% 79.38% 100.00% 100.00% 100.00%   100.00% 96.36% 100.00% 96.96%  
22.22% 7.69% 33.33% 89.66% 76.74% 85.45% 0.00% 75.00% 34.78% 56.00%   76.74% 22.22% 45.39% 48.09%  
92.86% 100.00% 100.00% 100.00% 83.33% 100.00% 85.33% 100.00% 83.33% 90.91%   100.00% 85.33% 96.43% 93.58%  
100.00% 100.00% 100.00% 100.00% 87.50% 100.00% 66.67% 100.00% - -   100.00% 93.75% 100.00% 94.27%  
0.00% 100.00% 0.00% 100.00% 45.83% 66.67% 0.00% 0.00% - -   83.33% 0.00% 22.92% 39.06%  
100.00% 99.89% 100.00% 100.00% 100.00% 99.57% 99.82% 100.00% 99.30% 99.40%   100.00% 99.57% 99.94% 99.80%  
25.29% 11.70% 80.37% 83.45% 100.00% 46.15% 49.03% 10.70% 93.21% 7.36%   83.45% 11.70% 47.59% 50.73%  
100.00% 100.00% 98.95% 100.00% 93.98% 99.41% 100.00% 100.00% 99.61% 99.76%   100.00% 99.41% 99.88% 99.17%  
0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 27.96% 0.00% 0.00% 0.30%   0.00% 0.00% 0.00% 2.83%  
99.72% 99.48% 100.00% 99.73% 100.00% 98.35% 100.00% 100.00% 97.35% 99.65%   100.00% 99.48% 99.72% 99.43%  
99.94% 100.00% 100.00% 100.00% 100.00% 100.00% 99.63% 100.00% 99.12% 99.52%   100.00% 99.63% 100.00% 99.82%  
99.93% 100.00% 100.00% - 99.76% 100.00% 99.61% 99.76% 100.00% 99.89%   100.00% 99.76% 99.93% 99.88%  
99.91% 99.82% 99.86% 99.96% 98.86% 99.75% 98.36% 99.97% 98.62% 99.60%   99.91% 98.86% 99.79% 99.47%
Key
Upper quartile performance

Inter-quartile performance

Lower quartile performance

Information metric
Performance metric
Information metric
Metric Ref Type
Anglian
Dŵr Cymru
Northumbrian
Severn Trent
South West
Southern
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target S1.1 PERF
Sewer requisition - written acknowledgement of applications within target S2.1 PERF
Sewer requisition - applications refused/returned/questioned S2.1a INFO
Sewer requisition design – offers issued within target S3.1 PERF
Sewer requisition – constructed and commissioned within agreed extension S4.1 PERF
Sewer requisition – constructed and commissioned - extensions agreed S4.1a INFO
Technical vetting of adoptions & diversions– acknowledgements within target S5.1 PERF
Technical vetting of adoptions & diversions – applications refused/returned/questioned S5.1a INFO
Technical vetting of adoptions & diversions – approval or rejection letters within target S6.1 PERF
Technical vetting of adoptions & diversions – extensions agreed S6.1a INFO
Adoption legal agreement – draft agreements issued within target S7.1 PERF
s106 sewer connection - approval letters issued within target S8.1 PERF
s106 sewer connection - rejection letters issued within target S9.1 PERF
200-299 100-199 50-99 200-299 50-99 100-199 100-199 200-299 100-199 100-199  
5-9 5-9 0 1-5 10-19 1-5 10-19 1-5 1-5 0  
5-9 5-9 0 1-5 10-19 1-5 10-19 1-5 1-5 0  
1-5 1-5 0 1-5 5-9 5-9 5-9 1-5 0 0  
0 0 0 0 1-5 1-5 0 0 0 0  
0 0 0 0 1-5 1-5 0 0 0 0  
100-199 200-299 20-49 100-199 20-49 50-99 100-199 50-99 50-99 100-199  
100-199 200-299 20-49 100-199 20-49 50-99 100-199 50-99 50-99 100-199  
100-199 200-299 20-49 50-99 20-49 50-99 50-99 100-199 50-99 100-199  
100-199 200-299 20-49 50-99 20-49 50-99 50-99 100-199 50-99 100-199  
50-99 100-199 20-49 50-99 10-19 20-49 20-49