Developer services

Developer Services Levels of Service Report: Quarter 4 (Jan - March) 2017-18
Published: 30 April 2018

Filter Data
Key:
Upper quartile performance
Inter-quartile performance
Lower quartile performance
Information metric
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dee Valley
Dŵr Cymru
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
 
Upper Quartile1
Lower Quartile2
Median
Average
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Mains diversions - written acknowledgements within target W16.1 PERF
Mains diversions- applications returned/refused/questioned W16.1a INFO
Mains diversions (without constraints) - quotations within target W17.1 PERF
Mains diversions (with constraints) - quotations within target W17.2 PERF
Mains diversion quotations - % where agreed extension W17.2a INFO
Mains diversions - construction/commissioning within target W18.1 PERF
Self-lay point of connection applications - written acknowledgements within target W19.1 PERF
Self-lay Point of Connection report < 500 plots etc - reports issued within target W20.1 PERF
Self-lay Point of Connection reports >500 plots etc - reports issued within target W21.1 PERF
Self-lay design approval and terms request application - written acknowledgements within target W22.1 PERF
Sel-lay design and terms request <500 plots etc - quotations within target W23.1 PERF
Self-lay design and terms request >500 plots etc - quotations within target W24.1 PERF
Self-lay signed agreement - acknowledgements within target W25.1 PERF
Self-lay water for pressure/bacteriological testing - provided within target W26.1 PERF
Self-lay permanent water supply - provided within target W27.1 PERF
Self-lay vesting certificates - issued within target W28.1 PERF
Self-lay Asset Payments - issued within target W29.1 PERF
Self-lay plot references and costing details - issued within target W30.1 PERF
Water Average
93.22% 100.00% 100.00% 100.00% 50.00% 100.00% 100.00% - 99.12% 100.00% 98.00% 100.00% 100.00% 100.00% 72.04% 100.00% 100.00% 86.21%   100.00% 98.00% 100.00% 94.03%  
99.52% 100.00% 99.21% 100.00% 100.00% 100.00% 99.81% 100.00% 99.92% 100.00% 98.59% 99.85% 100.00% 82.28% 99.79% 96.80% 99.48% 99.73%   100.00% 99.48% 99.83% 98.61%  
36.88% 31.80% 0.00% 9.49% 25.93% 62.88% 61.82% 3.88% 67.14% 11.29% 25.44% 21.93% 47.84% 82.28% 37.29% 52.41% 9.87% 57.20%   57.20% 11.29% 34.34% 35.85%  
95.94% 99.98% 99.77% 99.81% 100.00% 99.93% 95.31% 99.74% 100.00% 99.98% 99.67% 98.96% 99.35% 95.17% 100.00% 98.65% 99.35% 99.50%   99.98% 98.96% 99.70% 98.95%  
97.58% 99.64% 96.19% 93.47% 100.00% 99.86% 83.36% 99.63% 99.63% 97.28% 93.37% 98.30% 100.00% 47.29% 86.89% 96.38% 97.82% 77.61%   99.63% 93.37% 97.43% 92.46%  
13.62% 30.84% 20.07% 21.37% 4.41% 22.79% 26.24% 12.36% 31.59% 61.58% 47.48% 16.22% 31.11% 37.44% 62.67% 55.16% 21.57% 5.24%   37.44% 16.22% 24.51% 28.99%  
98.87% 100.00% 100.00% 97.50% - 100.00% 92.23% 100.00% 100.00% 94.62% 100.00% 100.00% 100.00% 100.00% 100.00% 97.73% 100.00% 100.00%   100.00% 98.87% 100.00% 98.88%  
72.08% 48.18% 0.00% 77.50% - 54.69% 63.11% 37.50% 94.78% 48.46% 64.52% 90.91% 95.83% 100.00% 4.23% 46.97% 38.33% 91.74%   90.91% 46.97% 63.11% 60.52%  
79.51% 100.00% 100.00% 95.83% 100.00% 100.00% 93.51% 91.67% 100.00% 100.00% 96.15% 100.00% 94.74% 100.00% 84.65% 100.00% 100.00% 55.81%   100.00% 93.51% 100.00% 93.99%  
33.33% 100.00% - - - 100.00% 100.00% 100.00% - - - - - - - 100.00% - 40.00%   100.00% 40.00% 100.00% 81.90%  
2.40% 6.59% 0.00% 0.00% 0.00% 2.70% 1.28% 29.41% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 1.89% 0.00% 5.49%   2.40% 0.00% 0.00% 2.77%  
40.00% - - - - 100.00% - 20.00% - - - - - - - - - 0.00%   70.00% 10.00% 30.00% 40.00%  
100.00% 100.00% 66.67% 68.75% 100.00% 100.00% 99.07% 50.00% 100.00% 100.00% 53.85% 97.14% 100.00% 75.00% 87.93% 100.00% 100.00% 91.89%   100.00% 75.00% 99.53% 88.35%  
30.95% 48.96% 0.00% 68.75% 60.00% 20.69% 0.00% 0.00% 31.25% 86.67% 76.92% 20.95% 15.38% 75.00% 72.41% 25.20% 19.05% 12.16%   68.75% 15.38% 28.07% 36.91%  
96.97% 100.00% 100.00% 83.33% - 100.00% 100.00% 88.89% 100.00% 100.00% 66.67% 100.00% 93.33% - 86.79% 96.72% 0.00% 100.00%   100.00% 87.84% 98.48% 88.29%  
60.61% 52.38% - 20.00% - 36.84% 66.67% 22.22% 90.00% 0.00% 0.00% 88.89% 0.00% - 50.94% 11.07% 100.00% 88.24%   88.24% 11.07% 50.94% 45.86%  
82.14% 100.00% - 100.00% - 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% - 100.00% 57.89% 100.00% 100.00% 57.14%   100.00% 100.00% 100.00% 93.15%  
0.00% - - - - - - - - - - - - - - 0.00% - -   0.00% 0.00% 0.00% 0.00%  
20.00% 0.00% - 0.00% - 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% - 0.00% 0.00% 4.17% 0.00% 0.00%   0.00% 0.00% 0.00% 1.61%  
100.00% 100.00% - 83.33% - 100.00% 100.00% 100.00% 92.31% 100.00% - 100.00% - - 100.00% 100.00% 100.00% 100.00%   100.00% 100.00% 100.00% 98.13%  
100.00% - - 100.00% 100.00% 100.00% 100.00% - 100.00% - 100.00% - - - 0.00% 99.64% - 100.00%   100.00% 100.00% 100.00% 89.96%  
100.00% 100.00% - 100.00% - 100.00% 100.00% - 100.00% - 80.00% - - 100.00% 0.00% 99.68% - 94.12%   100.00% 94.12% 100.00% 88.53%  
- 100.00% - - - - 100.00% - - - 100.00% - - - - 100.00% - -   100.00% 100.00% 100.00% 100.00%  
- 100.00% - - - - - 100.00% 100.00% - 100.00% 100.00% 100.00% - 100.00% 99.22% 100.00% 100.00%   100.00% 100.00% 100.00% 99.92%  
75.00% 100.00% - - - - 100.00% 40.00% 100.00% - 100.00% - - - 90.00% 97.86% 50.00% 53.13%   100.00% 53.13% 93.93% 80.60%  
- 100.00% - - - - - - - - - 100.00% - - - 100.00% - -   100.00% 100.00% 100.00% 100.00%  
0.00% 100.00% - 100.00% - 100.00% 100.00% - 100.00% - 100.00% 100.00% 100.00% - 88.57% 91.14% 100.00% 83.87%   100.00% 91.14% 100.00% 89.51%  
- 100.00% - 100.00% 100.00% - 100.00% 100.00% 100.00% - 100.00% - - - 84.62% 97.78% - 91.67%   100.00% 97.78% 100.00% 97.41%  
- 100.00% - 100.00% - 100.00% 100.00% - 100.00% - 100.00% - 100.00% - 81.25% 100.00% 100.00% 100.00%   100.00% 100.00% 100.00% 98.30%  
40.00% 100.00% - 80.00% - 100.00% - 0.00% 98.82% - - - - - 100.00% 99.50% - 69.23%   100.00% 69.23% 98.82% 76.39%  
78.57% 100.00% - 100.00% - 100.00% 100.00% - 100.00% - 100.00% - - - 100.00% 100.00% - 85.71%   100.00% 100.00% 100.00% 96.43%  
97.91% 100.00% - 100.00% - 100.00% - - 100.00% - 100.00% 100.00% - - 100.00% 100.00% 100.00% 100.00%   100.00% 100.00% 100.00% 99.81%  
96.36% 99.90% 98.41% 98.28% 99.40% 99.93% 92.48% 98.42% 99.87% 99.55% 98.73% 98.88% 99.58% 75.88% 96.78% 98.65% 98.87% 93.51%   99.55% 96.78% 98.69% 96.86%
Key
Upper quartile performance

Inter-quartile performance

Lower quartile performance

Information metric
Key:
Upper quartile performance
Inter-quartile performance
Lower quartile performance
Information metric
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dee Valley
Dŵr Cymru
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
 
Upper Quartile1
Lower Quartile2
Median
Average
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Mains diversions - written acknowledgements within target W16.1 PERF
Mains diversions- applications returned/refused/questioned W16.1a INFO
Mains diversions (without constraints) - quotations within target W17.1 PERF
Mains diversions (with constraints) - quotations within target W17.2 PERF
Mains diversion quotations - % where agreed extension W17.2a INFO
Mains diversions - construction/commissioning within target W18.1 PERF
Self-lay point of connection applications - written acknowledgements within target W19.1 PERF
Self-lay Point of Connection report < 500 plots etc - reports issued within target W20.1 PERF
Self-lay Point of Connection reports >500 plots etc - reports issued within target W21.1 PERF
Self-lay design approval and terms request application - written acknowledgements within target W22.1 PERF
Sel-lay design and terms request <500 plots etc - quotations within target W23.1 PERF
Self-lay design and terms request >500 plots etc - quotations within target W24.1 PERF
Self-lay signed agreement - acknowledgements within target W25.1 PERF
Self-lay water for pressure/bacteriological testing - provided within target W26.1 PERF
Self-lay permanent water supply - provided within target W27.1 PERF
Self-lay vesting certificates - issued within target W28.1 PERF
Self-lay Asset Payments - issued within target W29.1 PERF
Self-lay plot references and costing details - issued within target W30.1 PERF
Water Average
72.12% 99.79% 85.71% 96.15% 76.92% 99.76% 99.52% 100.00% 99.63% 99.45% 95.64% 100.00% 100.00% 100.00% 77.33% 99.46% 98.29% 92.81%   99.79% 92.81% 99.45% 94.03%  
97.63% 100.00% 98.63% 99.72% 97.54% 99.84% 98.55% 99.50% 99.94% 100.00% 98.85% 99.89% 99.00% 87.63% 98.93% 98.68% 99.79% 99.41%   99.84% 98.63% 99.20% 98.53%  
38.96% 33.00% 0.23% 12.72% 25.41% 62.22% 56.99% 4.28% 68.65% 11.61% 28.46% 19.86% 48.87% 69.32% 26.64% 52.36% 10.98% 55.39%   55.39% 12.72% 30.73% 34.77%  
95.30% 99.61% 99.00% 97.71% 99.65% 99.96% 93.33% 99.55% 99.92% 99.96% 99.27% 99.14% 99.38% 91.67% 99.99% 99.79% 98.87% 98.90%   99.79% 98.87% 99.32% 98.39%  
98.74% 99.04% 96.56% 93.73% 100.00% 99.07% 88.85% 96.89% 99.40% 94.45% 90.39% 98.83% 100.00% 79.73% 91.16% 94.76% 97.72% 85.93%   99.04% 91.16% 96.73% 94.74%  
19.84% 27.67% 13.75% 15.37% 36.33% 20.11% 17.74% 4.21% 23.35% 45.80% 30.71% 15.06% 20.08% 26.01% 63.53% 49.40% 21.05% 10.46%   30.71% 15.37% 20.58% 25.58%  
90.18% 100.00% 100.00% 98.46% 100.00% 99.46% 91.36% 93.33% 100.00% 98.54% 100.00% 100.00% 97.83% 100.00% 98.61% 98.31% 99.51% 99.21%   100.00% 98.31% 99.34% 98.04%  
70.28% 46.48% 0.00% 66.92% 0.00% 64.86% 71.03% 46.67% 93.97% 35.36% 63.64% 94.03% 95.65% 53.85% 9.76% 50.94% 25.24% 95.03%   71.03% 35.36% 58.74% 54.65%  
64.04% 99.67% 100.00% 96.91% 100.00% 99.24% 86.20% 81.63% 99.24% 100.00% 95.31% 100.00% 96.55% 90.00% 81.04% 100.00% 99.38% 81.92%   100.00% 86.20% 98.07% 92.84%  
46.15% 100.00% - - - 100.00% 100.00% 92.00% 100.00% - - - - 100.00% - 100.00% 100.00% 86.96%   100.00% 92.00% 100.00% 92.51%  
2.77% 6.25% 0.00% 0.00% 0.00% 2.96% 2.69% 33.78% 0.95% 0.00% 0.00% 0.00% 0.00% 16.67% 0.00% 1.13% 5.85% 6.28%   5.85% 0.00% 1.04% 4.41%  
42.86% 61.54% - - - 75.00% 100.00% 8.00% 100.00% - - - - 0.00% - - 40.00% 84.62%   84.62% 40.00% 61.54% 56.89%  
99.57% 99.28% 91.67% 72.97% 100.00% 100.00% 92.40% 69.05% 98.35% 99.34% 75.00% 98.96% 98.46% 88.57% 88.31% 99.80% 100.00% 95.24%   99.57% 88.57% 98.41% 92.61%  
40.95% 54.55% 58.33% 52.70% 45.45% 57.02% 0.53% 16.67% 21.25% 88.08% 72.22% 12.42% 6.92% 60.00% 71.00% 18.96% 7.53% 5.06%   58.33% 12.42% 43.20% 38.31%  
83.72% 100.00% 100.00% 64.29% 100.00% 100.00% 95.95% 92.86% 100.00% 100.00% 82.86% 100.00% 95.38% 100.00% 92.61% 96.38% 70.00% 97.22%   100.00% 92.61% 96.80% 92.85%  
57.36% 45.98% - 18.18% 0.00% 26.58% 41.38% 28.57% 88.54% 14.81% 0.00% 76.19% 0.00% - 40.89% 7.84% 90.00% 72.22%   64.79% 11.33% 34.73% 38.03%  
62.37% 100.00% - 100.00% 100.00% 100.00% 95.56% 100.00% 95.58% 100.00% 100.00% 100.00% - 100.00% 73.23% 100.00% 100.00% 84.00%   100.00% 95.57% 100.00% 94.42%  
0.00% 11.11% - - 100.00% 33.33% 100.00% 50.00% - - 100.00% 0.00% 100.00% - - 50.00% - 50.00%   100.00% 11.11% 50.00% 54.04%  
7.92% 12.50% - 0.00% 20.00% 8.33% 2.17% 20.00% 0.00% 0.00% 40.00% 8.11% 100.00% 0.00% 0.00% 1.90% 0.00% 13.79%   13.79% 0.00% 7.92% 13.81%  
100.00% 100.00% - 70.59% - 100.00% 100.00% 100.00% 91.94% 100.00% 83.33% 100.00% - - 75.00% 99.00% 100.00% 95.24%   100.00% 91.94% 100.00% 93.94%  
94.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% - 100.00% 100.00% 100.00% - 100.00% - 0.00% 99.78% 100.00% 97.53%   100.00% 99.78% 100.00% 92.75%  
73.33% 100.00% 100.00% 100.00% 0.00% 100.00% 92.68% - 100.00% 100.00% 93.33% - - 100.00% 50.00% 99.56% 100.00% 93.24%   100.00% 92.68% 100.00% 86.81%  
- 100.00% - - - 100.00% 100.00% - - 100.00% 100.00% - - - - 50.00% - -   100.00% 100.00% 100.00% 91.67%  
66.67% 100.00% - - - - 90.48% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% - 100.00% 99.03% 95.65% 100.00%   100.00% 99.03% 100.00% 96.29%  
81.82% 100.00% 100.00% - - - 96.88% 42.86% 99.58% 100.00% 89.66% 100.00% - - 87.72% 96.10% 26.32% 75.21%   100.00% 81.82% 96.10% 84.32%  
- 100.00% - - - 100.00% - - 100.00% 100.00% 100.00% 100.00% - - - 100.00% 50.00% 100.00%   100.00% 100.00% 100.00% 94.44%  
23.08% 100.00% 100.00% 95.00% 100.00% 100.00% 100.00% 0.00% 100.00% 100.00% 100.00% 100.00% 100.00% - 86.72% 98.00% 78.57% 90.29%   100.00% 90.29% 100.00% 86.57%  
100.00% 100.00% 100.00% 100.00% 100.00% - 88.89% 100.00% 100.00% 100.00% 91.67% - - - 80.39% 95.28% - 54.17%   100.00% 91.67% 100.00% 93.11%  
100.00% 99.04% 100.00% 100.00% - 100.00% 90.91% 100.00% 100.00% 100.00% 94.74% 100.00% 100.00% - 84.48% 98.70% 100.00% 100.00%   100.00% 98.87% 100.00% 97.99%  
50.00% 98.25% - 75.76% - 100.00% 100.00% 0.00% 98.61% 100.00% 100.00% - - - 89.52% 99.34% - 88.46%   100.00% 82.11% 98.43% 83.33%  
78.57% 100.00% - 96.25% - 100.00% 77.78% - 100.00% 100.00% 100.00% - - 0.00% 90.11% 99.84% - 87.50%   100.00% 83.04% 98.05% 85.84%  
98.39% 100.00% - 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 99.47% 100.00% - - 99.78% 99.92% 96.58% 97.02%   100.00% 99.47% 100.00% 99.41%  
95.58% 99.57% 98.06% 96.86% 98.92% 99.65% 92.37% 97.42% 99.72% 98.90% 97.59% 99.15% 99.50% 88.28% 97.84% 99.10% 98.24% 95.25%   99.15% 96.86% 98.15% 97.33%
Key
Upper quartile performance

Inter-quartile performance

Lower quartile performance

Information metric
Performance metric
Information metric
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dee Valley
Dŵr Cymru
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Mains diversions - written acknowledgements within target W16.1 PERF
Mains diversions- applications returned/refused/questioned W16.1a INFO
Mains diversions (without constraints) - quotations within target W17.1 PERF
Mains diversions (with constraints) - quotations within target W17.2 PERF
Mains diversion quotations - % where agreed extension W17.2a INFO
Mains diversions - construction/commissioning within target W18.1 PERF
Self-lay point of connection applications - written acknowledgements within target W19.1 PERF
Self-lay Point of Connection report < 500 plots etc - reports issued within target W20.1 PERF
Self-lay Point of Connection reports >500 plots etc - reports issued within target W21.1 PERF
Self-lay design approval and terms request application - written acknowledgements within target W22.1 PERF
Sel-lay design and terms request <500 plots etc - quotations within target W23.1 PERF
Self-lay design and terms request >500 plots etc - quotations within target W24.1 PERF
Self-lay signed agreement - acknowledgements within target W25.1 PERF
Self-lay water for pressure/bacteriological testing - provided within target W26.1 PERF
Self-lay permanent water supply - provided within target W27.1 PERF
Self-lay vesting certificates - issued within target W28.1 PERF
Self-lay Asset Payments - issued within target W29.1 PERF
Self-lay plot references and costing details - issued within target W30.1 PERF
50-99 100-199 1-5 20-49 1-5 50-99 50-99 0 100-199 20-49 100-199 20-49 5-9 1-5 50-99 50-99 20-49 20-49  
1K-3K 1K-3K 100-199 300-499 20-49 500-999 500-999 100-199 1K-3K 500-999 200-299 500-999 300-499 200-299 1K-3K 1K-3K 300-499 500-999  
1K-3K 1K-3K 100-199 300-499 20-49 500-999 500-999 100-199 1K-3K 500-999 200-299 500-999 300-499 200-299 1K-3K 1K-3K 300-499 500-999  
5K-10K 3K-5K 300-499 1K-3K 50-99 3K-5K 5K-10K 300-499 3K-5K 5K-10K 3K-5K 1K-3K 3K-5K 200-299 10K-25K 1K-3K 1K-3K 5K-10K  
1K-3K 3K-5K 200-299 500-999 50-99 1K-3K 1K-3K 200-299 1K-3K 1K-3K 500-999 1K-3K 1K-3K 200-299 5K-10K 1K-3K 500-999 1K-3K  
1K-3K 3K-5K 200-299 500-999 50-99 1K-3K 1K-3K 200-299 1K-3K 1K-3K 500-999 1K-3K 1K-3K 200-299 5K-10K 1K-3K 500-999 1K-3K  
200-299 100-199 5-9 20-49 0 50-99 100-199 10-19 100-199 100-199 20-49 20-49 20-49 1-5 50-99 100-199 50-99 100-199  
200-299 100-199 5-9 20-49 0 50-99 100-199 10-19 100-199 100-199 20-49 20-49 20-49 1-5 50-99 100-199 50-99 100-199  
100-199 50-99 10-19 20-49 1-5 20-49 50-99 10-19 100-199 100-199 20-49 20-49 10-19 1-5 200-299 50-99 20-49 50-99  
1-5 5-9 0 0 0 1-5 1-5 5-9 0 0 0 0 0 0 0 1-5 0 5-9  
100-199 50-99 10-19 20-49 1-5 20-49 50-99 10-19 100-199 100-199 20-49 20-49 10-19 1-5 200-299 50-99 20-49 50-99  
5-9 0 0 0 0 1-5 0 5-9 0 0 0 0 0 0 0 0 0 1-5  
20-49 50-99 1-5 10-19 1-5 20-49 100-199 5-9 100-199 10-19 10-19 100-199 20-49 5-9 50-99 100-199 20-49 50-99  
20-49 50-99 1-5 10-19 5-9 20-49 100-199 5-9 100-199 10-19 10-19 100-199 20-49 5-9 50-99 100-199 20-49 50-99  
20-49 20-49 1-5 5-9 0 10-19 20-49 5-9 50-99 50-99 1-5 10-19 10-19 0 50-99 200-299 1-5 10-19  
20-49 20-49 0 5-9 0 10-19 10-19 5-9 50-99 20-49 1-5 10-19 10-19 0 50-99 200-299 1-5 10-19  
20-49 10-19 0 1-5 0 5-9 10-19 1-5 20-49 20-49 1-5 10-19 0 1-5 20-49 20-49 1-5 5-9  
5-9 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1-5 0 0  
20-49 10-19 0 1-5 0 5-9 10-19 1-5 20-49 20-49 1-5 10-19 0 1-5 20-49 20-49 1-5 5-9  
1-5 5-9 0 5-9 0 1-5 10-19 1-5 10-19 1-5 0 1-5 0 0 5-9 20-49 5-9 1-5  
10-19 0 0 1-5 1-5 5-9 20-49 0 20-49 0 1-5 0 0 0 1-5 200-299 0 10-19  
1-5 5-9 0 1-5 0 5-9 10-19 0 20-49 0 5-9 0 0 1-5 1-5 300-499 0 10-19  
0 1-5 0 0 0 0 1-5 0 0 0 1-5 0 0 0 0 1-5 0 0  
0 10-19 0 0 0 0 0 1-5 20-49 0 5-9 5-9 1-5 0 20-49 100-199 1-5 20-49  
5-9 1-5 0 0 0 0 1-5 5-9 50-99 0 1-5 0 0 0 10-19 100-199 1-5 20-49  
0 1-5 0 0 0 0 0 0 0 0 0 1-5 0 0 0 1-5 0 0  
5-9 20-49 0 5-9 0 1-5 1-5 0 50-99 0 1-5 1-5 1-5 0 20-49 50-99 1-5 20-49  
0 10-19 0 1-5 1-5 0 1-5 1-5 5-9 0 1-5 0 0 0 10-19 50-99 0 10-19  
0 50-99 0 1-5 0 1-5 5-9 0 20-49 0 1-5 0 1-5 0 10-19 10-19 1-5 1-5  
5-9 50-99 0 10-19 0 1-5 0 1-5 100-199 0 0 0 0 0 20-49 200-299 0 10-19  
10-19 20-49 0 10-19 0 1-5 1-5 0 50-99 0 1-5 0 0 0 20-49 100-199 0 10-19  
500-999 1K-3K 0 300-499 0 50-99 0 0 1K-3K 0 1K-3K 200-299 0 0 1K-3K 3K-5K 200-299 300-499  
Key
Performance metric

Information metric
Performance metric
Information metric
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dee Valley
Dŵr Cymru
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Mains diversions - written acknowledgements within target W16.1 PERF
Mains diversions- applications returned/refused/questioned W16.1a INFO
Mains diversions (without constraints) - quotations within target W17.1 PERF
Mains diversions (with constraints) - quotations within target W17.2 PERF
Mains diversion quotations - % where agreed extension W17.2a INFO
Mains diversions - construction/commissioning within target W18.1 PERF
Self-lay point of connection applications - written acknowledgements within target W19.1 PERF
Self-lay Point of Connection report < 500 plots etc - reports issued within target W20.1 PERF
Self-lay Point of Connection reports >500 plots etc - reports issued within target W21.1 PERF
Self-lay design approval and terms request application - written acknowledgements within target W22.1 PERF
Sel-lay design and terms request <500 plots etc - quotations within target W23.1 PERF
Self-lay design and terms request >500 plots etc - quotations within target W24.1 PERF
Self-lay signed agreement - acknowledgements within target W25.1 PERF
Self-lay water for pressure/bacteriological testing - provided within target W26.1 PERF
Self-lay permanent water supply - provided within target W27.1 PERF
Self-lay vesting certificates - issued within target W28.1 PERF
Self-lay Asset Payments - issued within target W29.1 PERF
Self-lay plot references and costing details - issued within target W30.1 PERF
100-199 300-499 10-19 50-99 10-19 300-499 200-299 1-5 500-999 100-199 300-499 100-199 20-49 20-49 300-499 300-499 100-199 100-199  
3K-5K 5K-10K 300-499 1K-3K 100-199 1K-3K 1K-3K 300-499 3K-5K 1K-3K 1K-3K 1K-3K 1K-3K 500-999 5K-10K 5K-10K 1K-3K 1K-3K  
3K-5K 5K-10K 300-499 1K-3K 100-199 1K-3K 1K-3K 300-499 3K-5K 1K-3K 1K-3K 1K-3K 1K-3K 500-999 5K-10K 5K-10K 1K-3K 1K-3K  
25K-50K 10K-25K 1K-3K 3K-5K 200-299 10K-25K 25K-50K 1K-3K 10K-25K 25K-50K 10K-25K 10K-25K 10K-25K 1K-3K 50K-100K 10K-25K 5K-10K 10K-25K  
5K-10K 10K-25K 1K-3K 1K-3K 200-299 5K-10K 10K-25K 1K-3K 10K-25K 5K-10K 3K-5K 5K-10K 5K-10K 500-999 25K-50K 3K-5K 3K-5K 10K-25K  
5K-10K 10K-25K 1K-3K 1K-3K 200-299 5K-10K 10K-25K 1K-3K 10K-25K 5K-10K 3K-5K 5K-10K 5K-10K 500-999 25K-50K 3K-5K 3K-5K 10K-25K  
500-999 300-499 20-49 100-199 5-9 100-199 300-499 50-99 300-499 300-499 50-99 100-199 50-99 10-19 200-299 500-999 200-299 300-499  
500-999 300-499 20-49 100-199 5-9 100-199 300-499 50-99 300-499 300-499 50-99 100-199 50-99 10-19 200-299 500-999 200-299 300-499  
300-499 300-499 20-49 50-99 5-9 100-199 300-499 20-49 500-999 300-499 100-199 100-199 50-99 20-49 500-999 200-299 100-199 300-499  
10-19 20-49 0 0 0 1-5 5-9 20-49 5-9 0 0 0 0 1-5 0 1-5 10-19 20-49  
300-499 300-499 20-49 50-99 5-9 100-199 300-499 50-99 500-999 300-499 100-199 100-199 50-99 20-49 500-999 200-299 100-199 300-499  
10-19 10-19 0 0 0 1-5 1-5 20-49 1-5 0 0 0 0 20-49 0 0 10-19 10-19  
200-299 300-499 20-49 50-99 10-19 100-199 500-999 20-49 500-999 100-199 20-49 300-499 100-199 20-49 200-299 500-999 50-99 300-499  
200-299 300-499 20-49 50-99 10-19 100-199 500-999 20-49 500-999 100-199 20-49 300-499 100-199 20-49 200-299 500-999 50-99 300-499  
100-199 50-99 1-5 10-19 1-5 50-99 50-99 10-19 200-299 200-299 20-49 20-49 50-99 1-5 200-299 500-999 10-19 50-99  
100-199 50-99 0 10-19 1-5 50-99 50-99 10-19 200-299 50-99 10-19 20-49 20-49 0 200-299 500-999 10-19 50-99  
50-99 50-99 0 5-9 1-5 20-49 20-49 5-9 200-299 200-299 5-9 20-49 0 1-5 100-199 200-299 5-9 20-49  
5-9 5-9 0 0 1-5 1-5 1-5 1-5 0 0 1-5 1-5 1-5 0 0 1-5 0 1-5  
100-199 50-99 0 5-9 5-9 20-49 20-49 10-19 200-299 200-299 10-19 20-49 1-5 1-5 100-199 200-299 5-9 20-49  
5-9 50-99 0 10-19 0 20-49 20-49 1-5 50-99 20-49 5-9 20-49 0 0 20-49 100-199 10-19 20-49  
50-99 1-5 1-5 1-5 1-5 10-19 20-49 0 50-99 10-19 20-49 0 1-5 0 1-5 1K-3K 1-5 50-99  
10-19 5-9 1-5 1-5 1-5 5-9 20-49 0 50-99 10-19 10-19 0 0 1-5 10-19 1K-3K 1-5 50-99  
0 1-5 0 0 0 1-5 1-5 0 0 1-5 1-5 0 0 0 0 1-5 0 0  
5-9 50-99 0 0 0 0 20-49 5-9 100-199 10-19 10-19 10-19 1-5 0 100-199 500-999 20-49 100-199  
10-19 50-99 1-5 0 0 0 20-49 5-9 200-299 10-19 20-49 1-5 0 0 50-99 300-499 10-19 100-199  
0 10-19 0 0 0 1-5 0 0 5-9 1-5 1-5 5-9 0 0 0 20-49 1-5 1-5  
20-49 100-199 1-5 20-49 1-5 1-5 10-19 1-5 200-299 10-19 10-19 1-5 1-5 0 100-199 300-499 10-19 100-199  
1-5 50-99 1-5 1-5 1-5 0 5-9 1-5 50-99 10-19 20-49 0 0 0 50-99 300-499 0 50-99  
1-5 200-299 1-5 10-19 0 1-5 10-19 1-5 100-199 20-49 20-49 5-9 1-5 0 50-99 50-99 1-5 5-9  
5-9 100-199 0 50-99 0 5-9 1-5 1-5 500-999 5-9 1-5 0 0 0 100-199 500-999 0 50-99  
10-19 20-49 0 50-99 0 5-9 5-9 0 200-299 5-9 10-19 0 0 1-5 100-199 500-999 0 20-49  
500-999 10K-25K 0 1K-3K 10-19 300-499 1-5 20-49 5K-10K 5-9 1K-3K 300-499 0 0 10K-25K 10K-25K 1K-3K 1K-3K  
Key
Performance metric

Information metric

Chart 1: Developer Services levels of service performance - % within target and activity levels water supply
Quarter 4 (Jan - March) 2017-18

This report
Industry Average
Volumes

Chart 2: Developer Services levels of service performance - % within target and activity levels water supply
Rolling year to date

This report
Industry Average
Volumes

Chart 3: Developer Services levels of service performance - % within target and activity levels water supply
Latest 4 quarters

Q1 2017-18
Q2 2017-18
Q3 2017-18
This report
Industry Average
Volumes
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dee Valley
Dŵr Cymru
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Mains diversions - written acknowledgements within target W16.1 PERF
Mains diversions- applications returned/refused/questioned W16.1a INFO
Mains diversions (without constraints) - quotations within target W17.1 PERF
Mains diversions (with constraints) - quotations within target W17.2 PERF
Mains diversion quotations - % where agreed extension W17.2a INFO
Mains diversions - construction/commissioning within target W18.1 PERF
Self-lay point of connection applications - written acknowledgements within target W19.1 PERF
Self-lay Point of Connection report < 500 plots etc - reports issued within target W20.1 PERF
Self-lay Point of Connection reports >500 plots etc - reports issued within target W21.1 PERF
Self-lay design approval and terms request application - written acknowledgements within target W22.1 PERF
Sel-lay design and terms request <500 plots etc - quotations within target W23.1 PERF
Self-lay design and terms request >500 plots etc - quotations within target W24.1 PERF
Self-lay signed agreement - acknowledgements within target W25.1 PERF
Self-lay water for pressure/bacteriological testing - provided within target W26.1 PERF
Self-lay permanent water supply - provided within target W27.1 PERF
Self-lay vesting certificates - issued within target W28.1 PERF
Self-lay Asset Payments - issued within target W29.1 PERF
Self-lay plot references and costing details - issued within target W30.1 PERF
Water Totals
59 158 1 24 2 93 53 0 113 41 150 48 8 1 93 94 33 29  
1,033 1,673 126 411 27 695 537 103 1,196 638 283 675 485 254 1,920 1,782 385 736  
1,033 1,673 126 411 27 695 537 103 1,196 638 283 675 485 254 1,920 1,782 385 736  
7,297 4,844 441 1,567 60 3,061 6,702 389 4,764 8,422 3,599 2,214 3,090 207 18,082 2,742 1,231 6,052  
2,482 3,577 289 613 68 1,400 2,740 267 2,988 1,473 754 1,887 1,556 203 6,423 1,104 918 2,385  
2,482 3,577 289 613 68 1,400 2,740 267 2,988 1,473 754 1,887 1,556 203 6,423 1,104 918 2,385  
265 110 9 40 0 64 103 16 115 130 31 22 24 1 71 132 60 109  
265 110 9 40 0 64 103 16 115 130 31 22 24 1 71 132 60 109  
122 85 12 24 3 36 77 12 115 111 26 20 19 4 215 52 46 86  
3 6 0 0 0 1 1 5 0 0 0 0 0 0 0 1 0 5  
125 91 12 24 3 37 78 17 115 111 26 20 19 4 215 53 46 91  
5 0 0 0 0 1 0 5 0 0 0 0 0 0 0 0 0 2  
42 96 3 16 4 29 107 6 112 15 13 105 39 8 58 127 21 74  
42 96 3 16 5 29 107 6 112 15 13 105 39 8 58 127 21 74  
33 21 1 6 0 19 30 9 70 56 3 18 15 0 53 244 2 17  
33 21 0 5 0 19 18 9 70 23 2 18 11 0 53 244 2 17  
28 15 0 2 0 8 17 4 44 49 1 10 0 1 38 46 3 7  
7 0 0 0 0 0 0 0 0 0 0 0 0 0 0 2 0 0  
35 15 0 2 0 8 17 4 44 49 1 10 0 1 38 48 3 7  
1 6 0 6 0 2 10 2 13 4 0 1 0 0 7 27 6 4  
18 0 0 1 1 6 22 0 23 0 4 0 0 0 1 278 0 12  
4 6 0 1 0 6 18 0 20 0 5 0 0 1 1 316 0 17  
0 2 0 0 0 0 3 0 0 0 2 0 0 0 0 1 0 0  
0 17 0 0 0 0 0 1 28 0 7 5 2 0 24 128 4 24  
8 2 0 0 0 0 4 5 58 0 4 0 0 0 10 140 4 32  
0 1 0 0 0 0 0 0 0 0 0 4 0 0 0 4 0 0  
8 36 0 6 0 1 2 0 53 0 1 1 1 0 35 79 2 31  
0 17 0 1 1 0 3 1 7 0 3 0 0 0 13 90 0 12  
0 60 0 2 0 1 5 0 27 0 1 0 2 0 16 15 1 1  
5 57 0 15 0 4 0 3 170 0 0 0 0 0 37 200 0 13  
14 27 0 14 0 4 3 0 66 0 3 0 0 0 25 108 0 14  
526 2,758 0 457 0 87 0 0 2,577 0 1,266 247 0 0 2,264 4,362 296 330  
11,955 13,574 882 3,206 166 5,517 10,437 823 12,559 10,939 6,156 5,257 5,241 680 29,386 12,074 3,012 9,990
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dee Valley
Dŵr Cymru
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Mains diversions - written acknowledgements within target W16.1 PERF
Mains diversions- applications returned/refused/questioned W16.1a INFO
Mains diversions (without constraints) - quotations within target W17.1 PERF
Mains diversions (with constraints) - quotations within target W17.2 PERF
Mains diversion quotations - % where agreed extension W17.2a INFO
Mains diversions - construction/commissioning within target W18.1 PERF
Self-lay point of connection applications - written acknowledgements within target W19.1 PERF
Self-lay Point of Connection report < 500 plots etc - reports issued within target W20.1 PERF
Self-lay Point of Connection reports >500 plots etc - reports issued within target W21.1 PERF
Self-lay design approval and terms request application - written acknowledgements within target W22.1 PERF
Sel-lay design and terms request <500 plots etc - quotations within target W23.1 PERF
Self-lay design and terms request >500 plots etc - quotations within target W24.1 PERF
Self-lay signed agreement - acknowledgements within target W25.1 PERF
Self-lay water for pressure/bacteriological testing - provided within target W26.1 PERF
Self-lay permanent water supply - provided within target W27.1 PERF
Self-lay vesting certificates - issued within target W28.1 PERF
Self-lay Asset Payments - issued within target W29.1 PERF
Self-lay plot references and costing details - issued within target W30.1 PERF
Water Totals
55 158 1 24 1 93 53 0 112 41 147 48 8 1 67 94 33 25  
1,028 1,673 125 411 27 695 536 103 1,195 638 279 674 485 209 1,916 1,725 383 734  
381 532 0 39 7 437 332 4 803 72 72 148 232 209 716 934 38 421  
7,001 4,843 440 1,564 60 3,059 6,388 388 4,764 8,420 3,587 2,191 3,070 197 18,082 2,705 1,223 6,022  
2,422 3,564 278 573 68 1,398 2,284 266 2,977 1,433 704 1,855 1,556 96 5,581 1,064 898 1,851  
338 1,103 58 131 3 319 719 33 944 907 358 306 484 76 4,025 609 198 125  
262 110 9 39 0 64 95 16 115 123 31 22 24 1 71 129 60 109  
191 53 0 31 0 35 65 6 109 63 20 20 23 1 3 62 23 100  
97 85 12 23 3 36 72 11 115 111 25 20 18 4 182 52 46 48  
1 6 0 0 0 1 1 5 0 0 0 0 0 0 0 1 0 2  
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0  
2 0 0 0 0 1 0 1 0 0 0 0 0 0 0 0 0 0  
42 96 2 11 4 29 106 3 112 15 7 102 39 6 51 127 21 68  
13 47 0 11 3 6 0 0 35 13 10 22 6 6 42 32 4 9  
32 21 1 5 0 19 30 8 70 56 2 18 14 0 46 236 0 17  
20 11 0 1 0 7 12 2 63 0 0 16 0 0 27 27 2 15  
23 15 0 2 0 8 17 4 44 49 1 10 0 1 22 46 3 4  
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0  
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0  
1 6 0 5 0 2 10 2 12 4 0 1 0 0 7 27 6 4  
18 0 0 1 1 6 22 0 23 0 4 0 0 0 0 277 0 12  
4 6 0 1 0 6 18 0 20 0 4 0 0 1 0 315 0 16  
0 2 0 0 0 0 3 0 0 0 2 0 0 0 0 1 0 0  
0 17 0 0 0 0 0 1 28 0 7 5 2 0 24 127 4 24  
6 2 0 0 0 0 4 2 58 0 4 0 0 0 9 137 2 17  
0 1 0 0 0 0 0 0 0 0 0 4 0 0 0 4 0 0  
0 36 0 6 0 1 2 0 53 0 1 1 1 0 31 72 2 26  
0 17 0 1 1 0 3 1 7 0 3 0 0 0 11 88 0 11  
0 60 0 2 0 1 5 0 27 0 1 0 2 0 13 15 1 1  
2 57 0 12 0 4 0 0 168 0 0 0 0 0 37 199 0 9  
11 27 0 14 0 4 3 0 66 0 3 0 0 0 25 108 0 12  
515 2,758 0 457 0 87 0 0 2,577 0 1,266 247 0 0 2,264 4,362 296 330  
11,520 13,560 868 3,151 165 5,513 9,652 810 12,543 10,890 6,078 5,198 5,219 516 28,439 11,911 2,978 9,342
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dee Valley
Dŵr Cymru
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Mains diversions - written acknowledgements within target W16.1 PERF
Mains diversions- applications returned/refused/questioned W16.1a INFO
Mains diversions (without constraints) - quotations within target W17.1 PERF
Mains diversions (with constraints) - quotations within target W17.2 PERF
Mains diversion quotations - % where agreed extension W17.2a INFO
Mains diversions - construction/commissioning within target W18.1 PERF
Self-lay point of connection applications - written acknowledgements within target W19.1 PERF
Self-lay Point of Connection report < 500 plots etc - reports issued within target W20.1 PERF
Self-lay Point of Connection reports >500 plots etc - reports issued within target W21.1 PERF
Self-lay design approval and terms request application - written acknowledgements within target W22.1 PERF
Sel-lay design and terms request <500 plots etc - quotations within target W23.1 PERF
Self-lay design and terms request >500 plots etc - quotations within target W24.1 PERF
Self-lay signed agreement - acknowledgements within target W25.1 PERF
Self-lay water for pressure/bacteriological testing - provided within target W26.1 PERF
Self-lay permanent water supply - provided within target W27.1 PERF
Self-lay vesting certificates - issued within target W28.1 PERF
Self-lay Asset Payments - issued within target W29.1 PERF
Self-lay plot references and costing details - issued within target W30.1 PERF
Water Totals
165 473 14 52 13 418 207 3 540 181 390 191 48 28 450 372 117 153  
3,375 6,382 439 1,423 122 2,496 2,139 397 4,800 2,403 1,128 2,759 1,905 590 7,831 7,114 1,412 2,867  
3,375 6,382 439 1,423 122 2,406 2,139 397 4,800 2,403 1,128 2,759 1,905 590 7,831 7,114 1,412 2,867  
32,734 18,791 1,992 4,287 289 11,318 32,060 1,551 17,321 25,862 13,339 10,978 12,654 2,198 90,054 19,690 6,120 24,217  
9,975 13,673 1,280 2,680 267 6,763 12,615 1,639 12,430 6,993 3,663 7,798 6,584 888 28,648 4,502 4,081 10,008  
8,895 13,673 1,280 2,680 267 6,763 12,615 1,639 12,430 6,993 3,663 7,798 6,584 888 28,648 4,502 4,081 10,008  
784 355 33 130 5 185 428 90 448 478 88 134 92 13 287 534 206 382  
784 355 33 130 5 185 428 90 448 478 88 134 92 13 287 534 206 382  
456 300 32 97 8 131 326 49 524 429 128 141 87 20 691 262 161 343  
13 20 0 0 0 4 9 25 5 0 0 0 0 4 0 3 10 23  
469 320 32 97 8 135 335 74 529 429 128 141 87 24 691 265 171 366  
14 13 0 0 0 4 1 25 2 0 0 0 0 24 0 0 10 13  
232 418 24 74 10 114 579 42 546 151 36 483 130 35 231 501 93 336  
232 418 24 74 11 114 568 42 546 151 36 483 130 35 231 501 93 336  
129 87 1 14 2 79 74 14 288 216 35 42 65 1 203 829 10 72  
129 87 0 11 2 79 58 14 288 54 13 42 21 0 203 829 10 72  
93 63 0 8 4 33 45 8 226 203 6 34 0 2 127 206 7 25  
8 9 0 0 1 3 1 2 0 0 4 3 1 0 0 4 0 4  
101 72 0 8 5 36 46 10 226 203 10 37 1 2 127 210 7 29  
6 67 0 17 0 20 30 2 62 25 6 26 0 0 36 100 13 21  
50 1 1 2 2 18 41 0 71 15 23 0 2 0 1 1,366 1 81  
15 7 1 1 1 9 41 0 60 11 15 0 0 1 12 1,355 1 74  
0 2 0 0 0 1 3 0 0 3 2 0 0 0 0 2 0 0  
9 54 0 0 0 0 21 6 133 11 16 10 3 0 142 515 23 126  
11 91 1 0 0 0 32 7 240 13 29 4 0 0 57 462 19 117  
0 16 0 0 0 2 0 0 8 3 3 8 0 0 0 25 2 2  
26 101 1 20 1 2 19 1 244 17 16 4 2 0 128 350 14 103  
2 85 1 4 1 0 9 2 89 15 36 0 0 0 51 381 0 72  
1 208 1 14 0 1 11 1 107 22 38 7 2 0 58 77 3 7  
6 114 0 66 0 6 1 3 574 5 1 0 0 0 124 760 0 52  
14 43 0 80 0 7 9 0 221 7 10 0 0 1 182 632 0 40  
682 10,746 0 1,451 16 357 1 28 8,173 5 2,810 387 0 0 12,165 14,631 1,519 1,644  
48,786 52,106 3,821 10,420 742 21,967 48,701 3,870 47,110 37,068 21,822 23,009 21,575 3,781 141,478 54,673 13,812 40,769
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dee Valley
Dŵr Cymru
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Mains diversions - written acknowledgements within target W16.1 PERF
Mains diversions- applications returned/refused/questioned W16.1a INFO
Mains diversions (without constraints) - quotations within target W17.1 PERF
Mains diversions (with constraints) - quotations within target W17.2 PERF
Mains diversion quotations - % where agreed extension W17.2a INFO
Mains diversions - construction/commissioning within target W18.1 PERF
Self-lay point of connection applications - written acknowledgements within target W19.1 PERF
Self-lay Point of Connection report < 500 plots etc - reports issued within target W20.1 PERF
Self-lay Point of Connection reports >500 plots etc - reports issued within target W21.1 PERF
Self-lay design approval and terms request application - written acknowledgements within target W22.1 PERF
Sel-lay design and terms request <500 plots etc - quotations within target W23.1 PERF
Self-lay design and terms request >500 plots etc - quotations within target W24.1 PERF
Self-lay signed agreement - acknowledgements within target W25.1 PERF
Self-lay water for pressure/bacteriological testing - provided within target W26.1 PERF
Self-lay permanent water supply - provided within target W27.1 PERF
Self-lay vesting certificates - issued within target W28.1 PERF
Self-lay Asset Payments - issued within target W29.1 PERF
Self-lay plot references and costing details - issued within target W30.1 PERF
Water Totals
119 472 12 50 10 417 206 3 538 180 373 191 48 28 348 370 115 142  
3,295 6,382 433 1,419 119 2,492 2,108 395 4,797 2,403 1,115 2,756 1,886 517 7,747 7,020 1,409 2,850  
1,315 2,106 1 181 31 1,497 1,219 17 3,295 279 321 548 931 409 2,086 3,725 155 1,588  
31,194 18,717 1,972 4,189 288 11,314 29,921 1,544 17,308 25,852 13,241 10,884 12,576 2,015 90,046 19,648 6,051 23,950  
9,849 13,542 1,236 2,512 267 6,700 11,209 1,588 12,355 6,605 3,311 7,707 6,584 708 26,116 4,266 3,988 8,600  
1,765 3,784 176 412 97 1,360 2,238 69 2,903 3,203 1,125 1,174 1,322 231 18,200 2,224 859 1,047  
707 355 33 128 5 184 391 84 448 471 88 134 90 13 283 525 205 379  
551 165 0 87 0 120 304 42 421 169 56 126 88 7 28 272 52 363  
292 299 32 94 8 130 281 40 520 429 122 141 84 18 560 262 160 281  
6 20 0 0 0 4 9 23 5 0 0 0 0 4 0 3 10 20  
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0  
6 8 0 0 0 3 1 2 2 0 0 0 0 0 0 0 4 11  
231 415 22 54 10 114 535 29 537 150 27 478 128 31 204 500 93 320  
95 228 14 39 5 65 3 7 116 133 26 60 9 21 164 95 7 17  
108 87 1 9 2 79 71 13 288 216 29 42 62 1 188 799 7 70  
74 40 0 2 0 21 24 4 255 8 0 32 0 0 83 65 9 52  
58 63 0 8 4 33 43 8 216 203 6 34 0 2 93 206 7 21  
0 1 0 0 1 1 1 1 0 0 4 0 1 0 0 2 0 2  
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0  
6 67 0 12 0 20 30 2 57 25 5 26 0 0 27 99 13 20  
47 1 1 2 2 18 41 0 71 15 23 0 2 0 0 1,363 1 79  
11 7 1 1 0 9 38 0 60 11 14 0 0 1 6 1,349 1 69  
0 2 0 0 0 1 3 0 0 3 2 0 0 0 0 1 0 0  
6 54 0 0 0 0 19 6 133 11 16 10 3 0 142 510 22 126  
9 91 1 0 0 0 31 3 239 13 26 4 0 0 50 444 5 88  
0 16 0 0 0 2 0 0 8 3 3 8 0 0 0 25 1 2  
6 101 1 19 1 2 19 0 244 17 16 4 2 0 111 343 11 93  
2 85 1 4 1 0 8 2 89 15 33 0 0 0 41 363 0 39  
1 206 1 14 0 1 10 1 107 22 36 7 2 0 49 76 3 7  
3 112 0 50 0 6 1 0 566 5 1 0 0 0 111 755 0 46  
11 43 0 77 0 7 7 0 221 7 10 0 0 0 164 631 0 35  
671 10,746 0 1,451 16 357 1 28 8,173 5 2,795 387 0 0 12,138 14,619 1,467 1,595  
46,632 51,884 3,747 10,093 734 21,891 44,983 3,770 46,980 36,661 21,296 22,813 21,468 3,338 138,424 54,179 13,569 38,834
Key:
Upper quartile performance
Inter-quartile performance
Lower quartile performance
Information metric
Metric Ref Type
Anglian
Dŵr Cymru
Northumbrian
Severn Trent
South West
Southern
Thames
United Utilities
Wessex
Yorkshire
 
Upper Quartile1
Lower Quartile2
Median
Average
Pre-development enquiry – reports issued within target S1.1 PERF
Sewer requisition - written acknowledgement of applications within target S2.1 PERF
Sewer requisition - applications refused/returned/questioned S2.1a INFO
Sewer requisition design – offers issued within target S3.1 PERF
Sewer requisition – constructed and commissioned within agreed extension S4.1 PERF
Sewer requisition – constructed and commissioned - extensions agreed S4.1a INFO
Technical vetting of adoptions & diversions– acknowledgements within target S5.1 PERF
Technical vetting of adoptions & diversions – applications refused/returned/questioned S5.1a INFO
Technical vetting of adoptions & diversions – approval or rejection letters within target S6.1 PERF
Technical vetting of adoptions & diversions – extensions agreed S6.1a INFO
Adoption legal agreement – draft agreements issued within target S7.1 PERF
s106 sewer connection - approval letters issued within target S8.1 PERF
s106 sewer connection - rejection letters issued within target S9.1 PERF
Sewerage Average
100.00% 100.00% 100.00% 99.69% 100.00% 100.00% 100.00% 100.00% 100.00% 99.37%   100.00% 100.00% 100.00% 99.91%  
100.00% 100.00% - 100.00% 100.00% 100.00% 62.75% 100.00% 100.00% 100.00%   100.00% 100.00% 100.00% 95.86%  
0.00% 50.00% - 87.50% 88.89% 92.86% 0.00% 50.00% 0.00% 50.00%   87.50% 0.00% 50.00% 46.58%  
100.00% 100.00% - 100.00% 80.00% 100.00% 76.67% 100.00% 100.00% 80.00%   100.00% 80.00% 100.00% 92.96%  
100.00% - 100.00% - 80.00% 100.00% 66.67% - - -   100.00% 80.00% 100.00% 89.33%  
0.00% - 0.00% - 60.00% 100.00% 0.00% - - -   60.00% 0.00% 0.00% 32.00%  
100.00% 100.00% 100.00% 100.00% 100.00% 98.21% 100.00% 100.00% 100.00% 99.63%   100.00% 100.00% 100.00% 99.78%  
22.84% 14.02% 84.09% 82.96% 100.00% 51.79% 50.43% 11.11% 93.28% 8.69%   84.09% 14.02% 51.11% 51.92%  
100.00% 100.00% 100.00% 100.00% 100.00% 98.91% 100.00% 100.00% 100.00% 99.82%   100.00% 100.00% 100.00% 99.87%  
0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 32.88% 0.00% 0.00% 0.37%   0.00% 0.00% 0.00% 3.32%  
100.00% 97.95% 100.00% 100.00% 100.00% 97.14% 100.00% 100.00% 100.00% 100.00%   100.00% 100.00% 100.00% 99.51%  
100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 99.70% 100.00% 99.28% 99.50%   100.00% 99.70% 100.00% 99.85%  
100.00% 100.00% 100.00% - 100.00% 100.00% 99.84% 100.00% 100.00% 99.41%   100.00% 100.00% 100.00% 99.92%  
100.00% 99.66% 100.00% 99.92% 99.42% 99.66% 98.39% 100.00% 99.80% 99.59%   100.00% 99.59% 99.73% 99.64%
Key
Upper quartile performance

Inter-quartile performance

Lower quartile performance

Information metric
Key:
Upper quartile performance
Inter-quartile performance
Lower quartile performance
Information metric
Metric Ref Type
Anglian
Dŵr Cymru
Northumbrian
Severn Trent
South West
Southern
Thames
United Utilities
Wessex
Yorkshire
 
Upper Quartile1
Lower Quartile2
Median
Average
Pre-development enquiry – reports issued within target S1.1 PERF
Sewer requisition - written acknowledgement of applications within target S2.1 PERF
Sewer requisition - applications refused/returned/questioned S2.1a INFO
Sewer requisition design – offers issued within target S3.1 PERF
Sewer requisition – constructed and commissioned within agreed extension S4.1 PERF
Sewer requisition – constructed and commissioned - extensions agreed S4.1a INFO
Technical vetting of adoptions & diversions– acknowledgements within target S5.1 PERF
Technical vetting of adoptions & diversions – applications refused/returned/questioned S5.1a INFO
Technical vetting of adoptions & diversions – approval or rejection letters within target S6.1 PERF
Technical vetting of adoptions & diversions – extensions agreed S6.1a INFO
Adoption legal agreement – draft agreements issued within target S7.1 PERF
s106 sewer connection - approval letters issued within target S8.1 PERF
s106 sewer connection - rejection letters issued within target S9.1 PERF
Sewerage Average
99.90% 99.76% 100.00% 99.92% 100.00% 100.00% 91.51% 99.91% 96.18% 99.69%   100.00% 99.69% 99.90% 98.69%  
100.00% 96.00% 100.00% 100.00% 97.83% 97.33% 80.18% 100.00% 100.00% 100.00%   100.00% 97.33% 100.00% 97.13%  
23.33% 8.00% 25.00% 87.10% 82.61% 82.67% 0.00% 50.00% 36.00% 59.38%   82.61% 23.33% 43.00% 45.41%  
84.21% 100.00% 100.00% 100.00% 83.33% 100.00% 86.08% 100.00% 78.57% 94.44%   100.00% 84.21% 97.22% 92.66%  
100.00% 100.00% 100.00% 100.00% 92.00% 100.00% 66.67% 100.00% - 100.00%   100.00% 100.00% 100.00% 95.41%  
0.00% 100.00% 0.00% 100.00% 36.00% 10.00% 0.00% 0.00% - 100.00%   100.00% 0.00% 10.00% 38.44%  
100.00% 100.00% 100.00% 100.00% 100.00% 99.60% 99.64% 99.74% 99.11% 99.38%   100.00% 99.60% 99.87% 99.75%  
28.50% 14.15% 71.91% 85.16% 94.68% 50.20% 47.14% 12.18% 93.30% 7.87%   85.16% 14.15% 48.67% 50.51%  
100.00% 99.88% 100.00% 100.00% 96.30% 99.72% 100.00% 100.00% 100.00% 99.76%   100.00% 99.76% 100.00% 99.57%  
0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 27.82% 0.00% 0.00% 0.19%   0.00% 0.00% 0.00% 2.80%  
99.35% 99.49% 100.00% 98.96% 100.00% 98.06% 100.00% 99.69% 97.12% 100.00%   100.00% 98.96% 99.59% 99.27%  
99.88% 100.00% 99.84% 100.00% 99.75% 100.00% 99.68% 100.00% 99.14% 99.65%   100.00% 99.68% 99.86% 99.79%  
99.94% 100.00% 100.00% - 99.74% 99.91% 99.60% 99.75% 100.00% 99.88%   100.00% 99.75% 99.91% 99.87%  
99.84% 99.84% 99.93% 99.90% 99.00% 99.82% 97.79% 99.89% 98.22% 99.63%   99.89% 99.00% 99.83% 99.39%
Key
Upper quartile performance

Inter-quartile performance

Lower quartile performance

Information metric
Performance metric
Information metric
Metric Ref Type
Anglian
Dŵr Cymru
Northumbrian
Severn Trent
South West
Southern
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target S1.1 PERF
Sewer requisition - written acknowledgement of applications within target S2.1 PERF
Sewer requisition - applications refused/returned/questioned S2.1a INFO
Sewer requisition design – offers issued within target S3.1 PERF
Sewer requisition – constructed and commissioned within agreed extension S4.1 PERF
Sewer requisition – constructed and commissioned - extensions agreed S4.1a INFO
Technical vetting of adoptions & diversions– acknowledgements within target S5.1 PERF
Technical vetting of adoptions & diversions – applications refused/returned/questioned S5.1a INFO
Technical vetting of adoptions & diversions – approval or rejection letters within target S6.1 PERF
Technical vetting of adoptions & diversions – extensions agreed S6.1a INFO
Adoption legal agreement – draft agreements issued within target S7.1 PERF
s106 sewer connection - approval letters issued within target S8.1 PERF
s106 sewer connection - rejection letters issued within target S9.1 PERF
300-499 50-99 50-99 300-499 50-99 100-199 200-299 200-299 100-199 100-199  
5-9 1-5 0 5-9 5-9 10-19 50-99 1-5 5-9 5-9  
5-9 1-5 0 5-9 5-9 10-19 50-99 1-5 5-9 5-9  
5-9 1-5 0 5-9 5-9 10-19 20-49 1-5 5-9 5-9  
1-5 0 1-5 0 5-9 1-5 1-5 0 0 0  
1-5 0 1-5 0 5-9 1-5 1-5 0 0 0  
100-199 200-299 20-49 100-199 20-49 50-99 100-199 50-99 100-199 500-999  
100-199 200-299 20-49 100-199 20-49 50-99 100-199 50-99 100-199 500-999  
100-199 200-299 20-49 50-99 10-19 50-99 50-99 50-99 50-99 500-999  
100-199 200-299 20-49 50-99 10-19 50-99 50-99 50-99 50-99 500-999  
50-99 100-199 20-49 50-99 10-19 20-49