Developer services
Developer Services Reports
Quarter 3 (Oct - Dec) 2017-18

Developer Services Levels of Service Report: Quarter 3 (Oct - Dec) 2017-18
Published: 31 January 2018

Filter Data
Water Sewerage Notes
Performance Performance YTD Data volumes Chart 1: Current Chart 2: Year to Date Chart 3: 12-month
Key:
Upper quartile performance
Inter-quartile performance
Lower quartile performance
Information metric
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dee Valley
Dŵr Cymru
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
  
Upper Quartile1
Lower Quartile2
Median
Average
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Mains diversions - written acknowledgements within target W16.1 PERF
Mains diversions- applications returned/refused/questioned W16.1a INFO
Mains diversions (without constraints) - quotations within target W17.1 PERF
Mains diversions (with constraints) - quotations within target W17.2 PERF
Mains diversion quotations - % where agreed extension W17.2a INFO
Mains diversions - construction/commissioning within target W18.1 PERF
Self-lay point of connection applications - written acknowledgements within target W19.1 PERF
Self-lay Point of Connection report < 500 plots etc - reports issued within target W20.1 PERF
Self-lay Point of Connection reports >500 plots etc - reports issued within target W21.1 PERF
Self-lay design approval and terms request application - written acknowledgements within target W22.1 PERF
Sel-lay design and terms request <500 plots etc - quotations within target W23.1 PERF
Self-lay design and terms request >500 plots etc - quotations within target W24.1 PERF
Self-lay signed agreement - acknowledgements within target W25.1 PERF
Self-lay water for pressure/bacteriological testing - provided within target W26.1 PERF
Self-lay permanent water supply - provided within target W27.1 PERF
Self-lay vesting certificates - issued within target W28.1 PERF
Self-lay Asset Payments - issued within target W29.1 PERF
Self-lay plot references and costing details - issued within target W30.1 PERF
Water Average
78.05% 100.00% 100.00% 88.89% - 100.00% 100.00% 100.00% 100.00% 97.92% 96.94% 100.00% 100.00% 100.00% 84.38% 99.04% 100.00% 90.32%   100.00% 96.94% 100.00% 96.21%  
99.23% 100.00% 96.26% 99.62% 100.00% 100.00% 93.71% 100.00% 100.00% 100.00% 99.29% 99.84% 99.54% 83.91% 99.84% 98.96% 100.00% 99.70%   100.00% 99.23% 99.77% 98.33%  
40.84% 35.91% 0.00% 9.81% 31.82% 67.78% 62.68% 4.12% 72.34% 4.34% 23.13% 10.42% 50.00% 74.71% 25.90% 51.92% 12.15% 65.63%   62.68% 10.42% 33.86% 35.75%  
98.65% 99.98% 99.24% 98.96% 100.00% 99.97% 92.83% 99.08% 99.88% 99.85% 99.81% 99.72% 99.35% 54.05% 100.00% 99.98% 98.46% 98.64%   99.97% 98.65% 99.53% 96.58%  
99.65% 99.16% 91.72% 90.86% 100.00% 99.89% 93.44% 95.12% 99.61% 96.78% 93.27% 99.37% 100.00% 83.12% 93.58% 96.04% 97.85% 87.83%   99.61% 93.27% 96.41% 95.41%  
23.02% 19.57% 13.79% 14.21% 48.28% 16.64% 14.24% 4.88% 21.88% 43.65% 32.34% 12.21% 14.63% 21.43% 83.21% 51.36% 19.16% 5.95%   32.34% 14.21% 19.36% 25.58%  
97.67% 100.00% 100.00% 100.00% - 97.50% 78.89% 94.44% 100.00% 100.00% 100.00% 100.00% 84.62% - 100.00% 98.32% 100.00% 99.03%   100.00% 97.59% 100.00% 96.90%  
64.65% 50.00% 0.00% 61.54% - 47.50% 80.00% 50.00% 94.90% 0.00% 76.00% 100.00% 100.00% - 23.33% 48.74% 14.63% 95.15%   87.45% 35.42% 55.77% 56.65%  
74.45% 100.00% 100.00% 100.00% - 100.00% 87.50% 100.00% 99.19% 100.00% 100.00% 100.00% 92.31% 100.00% 74.75% 100.00% 100.00% 72.06%   100.00% 92.31% 100.00% 94.13%  
100.00% 100.00% - - - - 100.00% 92.31% 100.00% - - - - - - - 100.00% 100.00%   100.00% 100.00% 100.00% 98.90%  
2.14% 4.85% 0.00% 0.00% - 0.00% 2.70% 68.42% 0.80% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 5.71% 9.33%   2.70% 0.00% 0.00% 5.53%  
0.00% 100.00% - - - - 100.00% 0.00% - - - - - 0.00% - - 0.00% 100.00%   100.00% 0.00% 0.00% 42.86%  
98.21% 100.00% 80.00% 52.94% 100.00% 100.00% 96.08% 76.92% 99.32% 100.00% 80.00% 100.00% 96.55% 100.00% 88.06% 100.00% 100.00% 96.00%   100.00% 88.06% 98.77% 92.45%  
42.86% 63.33% 40.00% 29.41% 50.00% 48.89% 0.00% 7.69% 19.05% 100.00% 40.00% 12.39% 3.45% 28.57% 67.16% 16.67% 0.00% 0.00%   48.89% 7.69% 28.99% 31.64%  
90.48% 100.00% - 0.00% 100.00% 100.00% 94.74% 100.00% 100.00% 100.00% 100.00% 100.00% 95.24% - 97.78% 96.35% 100.00% 100.00%   100.00% 95.79% 100.00% 92.16%  
50.00% 52.63% - 0.00% 0.00% 18.18% 7.69% 50.00% 93.15% - - 50.00% 0.00% - 42.22% 5.48% 100.00% 76.00%   52.63% 5.48% 46.11% 38.95%  
54.29% 100.00% - 100.00% 100.00% 100.00% 93.33% 100.00% 98.04% 100.00% 100.00% 100.00% - - 76.47% 100.00% 100.00% 83.33%   100.00% 93.33% 100.00% 93.70%  
- - - - 100.00% - 100.00% - - - 100.00% 0.00% - - - 100.00% - -   100.00% 100.00% 100.00% 80.00%  
0.00% 0.00% - 0.00% 50.00% 0.00% 6.25% 0.00% 0.00% 0.00% 33.33% 30.00% - - 0.00% 1.82% 0.00% 0.00%   6.25% 0.00% 0.00% 8.09%  
- 100.00% - 50.00% - 100.00% 100.00% - 100.00% 100.00% 100.00% 100.00% - - 71.43% 96.67% 100.00% 83.33%   100.00% 90.00% 100.00% 91.79%  
100.00% - - - 100.00% 100.00% 100.00% - 100.00% - 100.00% - 100.00% - - 99.29% 100.00% 100.00%   100.00% 100.00% 100.00% 99.93%  
83.33% - - - 0.00% 100.00% 100.00% - 100.00% 100.00% 100.00% - - - - 98.64% 100.00% 88.89%   100.00% 88.89% 100.00% 87.09%  
- - - - - - 100.00% - - - - - - - - - - -   100.00% 100.00% 100.00% 100.00%  
- 100.00% - - - - 50.00% 100.00% 100.00% 100.00% 100.00% 100.00% - - 100.00% 98.17% 100.00% 100.00%   100.00% 100.00% 100.00% 95.29%  
- 100.00% - - - - 100.00% 100.00% 98.61% 100.00% 66.67% - - - 93.75% 97.85% 0.00% 63.64%   100.00% 66.67% 98.23% 82.05%  
- 100.00% - - - 100.00% - - 100.00% - 100.00% - - - - 100.00% - -   100.00% 100.00% 100.00% 100.00%  
9.09% 100.00% - 100.00% 100.00% - 100.00% - 100.00% 100.00% 100.00% - - - 80.00% 100.00% 57.14% 100.00%   100.00% 90.00% 100.00% 87.19%  
- 100.00% 100.00% 100.00% - - 100.00% - 100.00% 100.00% - - - - 86.67% 90.35% - 53.85%   100.00% 90.35% 100.00% 92.32%  
- 100.00% 100.00% 100.00% - - 100.00% - 100.00% 100.00% 66.67% - - - 90.48% 95.24% 100.00% 100.00%   100.00% 95.24% 100.00% 95.67%  
- 96.49% - 90.00% - 100.00% - - 98.81% - - - - - 100.00% 99.53% - 100.00%   100.00% 96.49% 99.53% 97.83%  
- 100.00% - 100.00% - 100.00% - - 100.00% - 100.00% - - - 88.89% 100.00% - 91.67%   100.00% 95.83% 100.00% 97.57%  
- 100.00% - 100.00% - 100.00% - - 100.00% - 100.00% - - - 99.55% 100.00% 100.00% 96.69%   100.00% 100.00% 100.00% 99.58%  
98.23% 99.78% 96.09% 96.93% 99.33% 99.93% 93.01% 97.31% 99.81% 99.20% 98.21% 99.56% 99.53% 71.18% 98.19% 99.35% 98.34% 95.81%   99.53% 96.93% 98.29% 96.66%
Key
Upper quartile performance

Inter-quartile performance

Lower quartile performance

Information metric
Key:
Upper quartile performance
Inter-quartile performance
Lower quartile performance
Information metric
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dee Valley
Dŵr Cymru
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
  
Upper Quartile1
Lower Quartile2
Median
Average
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Mains diversions - written acknowledgements within target W16.1 PERF
Mains diversions- applications returned/refused/questioned W16.1a INFO
Mains diversions (without constraints) - quotations within target W17.1 PERF
Mains diversions (with constraints) - quotations within target W17.2 PERF
Mains diversion quotations - % where agreed extension W17.2a INFO
Mains diversions - construction/commissioning within target W18.1 PERF
Self-lay point of connection applications - written acknowledgements within target W19.1 PERF
Self-lay Point of Connection report < 500 plots etc - reports issued within target W20.1 PERF
Self-lay Point of Connection reports >500 plots etc - reports issued within target W21.1 PERF
Self-lay design approval and terms request application - written acknowledgements within target W22.1 PERF
Sel-lay design and terms request <500 plots etc - quotations within target W23.1 PERF
Self-lay design and terms request >500 plots etc - quotations within target W24.1 PERF
Self-lay signed agreement - acknowledgements within target W25.1 PERF
Self-lay water for pressure/bacteriological testing - provided within target W26.1 PERF
Self-lay permanent water supply - provided within target W27.1 PERF
Self-lay vesting certificates - issued within target W28.1 PERF
Self-lay Asset Payments - issued within target W29.1 PERF
Self-lay plot references and costing details - issued within target W30.1 PERF
Water Average
62.41% 99.50% 90.48% 94.74% 80.00% 99.76% 97.00% 100.00% 99.83% 96.27% 91.39% 100.00% 100.00% 100.00% 78.76% 98.88% 98.26% 93.37%   99.83% 91.39% 97.63% 93.37%  
96.62% 100.00% 98.77% 99.70% 96.32% 99.84% 98.37% 98.54% 99.94% 100.00% 99.19% 99.93% 97.27% 93.32% 98.96% 99.27% 99.93% 99.38%   99.93% 98.37% 99.23% 98.63%  
38.41% 31.49% 0.25% 14.22% 39.71% 56.15% 55.05% 8.03% 67.48% 9.92% 26.60% 20.64% 52.18% 62.67% 21.47% 50.65% 11.18% 49.66%   52.18% 14.22% 34.95% 34.21%  
95.27% 98.78% 99.00% 94.96% 98.27% 99.96% 94.23% 99.59% 99.90% 99.97% 98.60% 99.24% 99.44% 92.30% 99.92% 99.96% 98.93% 98.85%   99.90% 98.27% 98.96% 98.17%  
99.35% 98.44% 97.01% 92.01% 100.00% 98.43% 89.55% 96.97% 99.25% 93.46% 85.82% 98.78% 100.00% 92.75% 92.25% 94.94% 97.89% 86.12%   98.78% 92.25% 96.99% 95.17%  
21.65% 26.79% 11.81% 12.92% 36.51% 21.00% 17.69% 2.57% 21.24% 38.22% 25.48% 16.51% 18.62% 27.35% 57.87% 46.19% 22.72% 17.02%   27.35% 17.02% 21.45% 24.56%  
84.75% 100.00% 100.00% 97.71% 100.00% 99.39% 92.78% 89.38% 100.00% 100.00% 100.00% 100.00% 96.55% 100.00% 98.66% 98.88% 99.48% 98.88%   100.00% 97.71% 99.43% 97.58%  
69.06% 42.25% 0.00% 61.83% 0.00% 66.46% 70.88% 48.67% 93.06% 37.06% 49.51% 93.55% 96.55% 57.69% 10.07% 52.52% 31.25% 94.97%   70.88% 37.06% 55.11% 54.19%  
49.89% 99.36% 100.00% 97.14% 100.00% 99.22% 88.29% 81.25% 99.33% 100.00% 95.81% 99.35% 96.55% 84.00% 79.66% 98.91% 99.33% 92.80%   99.35% 88.29% 98.03% 92.27%  
45.45% 100.00% - - - 100.00% 83.33% 90.48% 100.00% 100.00% 100.00% - - 100.00% 0.00% 100.00% 100.00% 100.00%   100.00% 90.48% 100.00% 86.10%  
2.43% 5.74% 0.00% 0.00% 0.00% 2.27% 1.77% 30.43% 1.33% 0.25% 0.32% 0.00% 0.00% 21.88% 0.15% 0.72% 8.02% 5.81%   5.74% 0.00% 1.03% 4.51%  
44.44% 50.00% - - - 66.67% 50.00% 4.76% 100.00% 100.00% - - - 0.00% - - 33.33% 100.00%   100.00% 33.33% 50.00% 54.92%  
95.40% 98.74% 96.43% 73.24% 100.00% 100.00% 91.10% 65.31% 97.40% 99.36% 75.00% 99.36% 97.62% 94.12% 85.17% 99.80% 100.00% 95.36%   99.36% 91.10% 96.91% 92.41%  
46.86% 57.32% 75.00% 47.89% 42.86% 69.90% 2.18% 16.33% 17.16% 89.81% 79.55% 8.49% 4.76% 52.94% 69.38% 16.08% 4.76% 5.80%   69.38% 8.49% 44.86% 39.28%  
79.17% 100.00% - 50.00% 100.00% 100.00% 93.33% 100.00% 100.00% 100.00% 84.38% 100.00% 96.00% 100.00% 94.67% 96.24% 87.50% 96.36%   100.00% 93.33% 96.36% 92.80%  
56.25% 43.94% - 16.67% 0.00% 23.33% 25.71% 40.00% 88.07% 25.81% 0.00% 66.67% 0.00% - 37.33% 6.50% 87.50% 67.27%   61.46% 11.58% 31.57% 36.57%  
53.85% 100.00% - 100.00% 100.00% 100.00% 92.86% 100.00% 94.51% 100.00% 100.00% 100.00% - 100.00% 79.78% 100.00% 100.00% 94.44%   100.00% 94.47% 100.00% 94.71%  
0.00% 11.11% - - 100.00% 33.33% 100.00% 50.00% - - 100.00% 0.00% 100.00% - - 100.00% - 50.00%   100.00% 11.11% 50.00% 58.59%  
1.52% 15.79% - 0.00% 20.00% 10.71% 3.45% 33.33% 0.00% 0.00% 44.44% 11.11% 100.00% 0.00% 0.00% 1.23% 0.00% 18.18%   18.18% 0.00% 3.45% 15.28%  
100.00% 100.00% - 63.64% - 100.00% 100.00% - 91.84% 100.00% 83.33% 100.00% - - 68.97% 98.63% 100.00% 94.12%   100.00% 91.84% 100.00% 92.35%  
90.63% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% - 100.00% 100.00% 100.00% - 100.00% - - 99.82% 100.00% 97.10%   100.00% 100.00% 100.00% 99.11%  
63.64% 100.00% 100.00% - 0.00% 100.00% 86.96% - 100.00% 100.00% 100.00% - - - 54.55% 99.52% 100.00% 92.98%   100.00% 86.96% 100.00% 84.43%  
- - - - - 100.00% 100.00% - - 100.00% - - - - - 0.00% - -   100.00% 50.00% 100.00% 75.00%  
66.67% 100.00% - - - - 89.47% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% - 100.00% 98.97% 94.74% 100.00%   100.00% 98.97% 100.00% 96.14%  
100.00% 100.00% 100.00% - - - 96.00% 50.00% 99.45% 100.00% 88.00% 100.00% - - 87.23% 95.34% 20.00% 83.53%   100.00% 87.23% 96.00% 86.12%  
- 100.00% - - - 100.00% - - 100.00% 100.00% 100.00% 100.00% - - - 100.00% 50.00% 100.00%   100.00% 100.00% 100.00% 94.44%  
33.33% 100.00% 100.00% 92.86% 100.00% 100.00% 100.00% 0.00% 100.00% 100.00% 100.00% 100.00% 100.00% - 86.02% 100.00% 75.00% 93.06%   100.00% 92.86% 100.00% 87.07%  
100.00% 100.00% 100.00% 100.00% - - 85.71% 100.00% 100.00% 100.00% 90.91% - - - 78.95% 94.50% - 46.67%   100.00% 88.31% 100.00% 91.39%  
100.00% 98.65% 100.00% 100.00% - - 85.71% 100.00% 100.00% 100.00% 94.59% 100.00% - - 85.71% 98.39% 100.00% 100.00%   100.00% 98.39% 100.00% 97.36%  
100.00% 96.49% - 74.51% - 100.00% - - 98.51% 100.00% 100.00% - - - 85.06% 99.29% - 94.87%   100.00% 94.87% 98.90% 94.87%  
- 100.00% - 95.45% - 100.00% 33.33% - 100.00% 100.00% 100.00% - - 0.00% 88.54% 99.81% - 88.46%   100.00% 88.46% 99.81% 82.33%  
100.00% 100.00% - 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 99.03% 100.00% - - 99.73% 99.88% 95.75% 96.27%   100.00% 99.73% 100.00% 99.38%  
95.45% 98.91% 98.29% 95.14% 98.31% 99.44% 93.17% 97.23% 99.66% 98.67% 96.34% 99.19% 99.38% 92.58% 98.04% 99.21% 98.32% 95.37%   99.19% 95.45% 98.30% 97.37%
Key
Upper quartile performance

Inter-quartile performance

Lower quartile performance

Information metric
Performance metric
Information metric
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dee Valley
Dŵr Cymru
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Mains diversions - written acknowledgements within target W16.1 PERF
Mains diversions- applications returned/refused/questioned W16.1a INFO
Mains diversions (without constraints) - quotations within target W17.1 PERF
Mains diversions (with constraints) - quotations within target W17.2 PERF
Mains diversion quotations - % where agreed extension W17.2a INFO
Mains diversions - construction/commissioning within target W18.1 PERF
Self-lay point of connection applications - written acknowledgements within target W19.1 PERF
Self-lay Point of Connection report < 500 plots etc - reports issued within target W20.1 PERF
Self-lay Point of Connection reports >500 plots etc - reports issued within target W21.1 PERF
Self-lay design approval and terms request application - written acknowledgements within target W22.1 PERF
Sel-lay design and terms request <500 plots etc - quotations within target W23.1 PERF
Self-lay design and terms request >500 plots etc - quotations within target W24.1 PERF
Self-lay signed agreement - acknowledgements within target W25.1 PERF
Self-lay water for pressure/bacteriological testing - provided within target W26.1 PERF
Self-lay permanent water supply - provided within target W27.1 PERF
Self-lay vesting certificates - issued within target W28.1 PERF
Self-lay Asset Payments - issued within target W29.1 PERF
Self-lay plot references and costing details - issued within target W30.1 PERF
20-49 100-199 1-5 10-19 0 100-199 20-49 1-5 100-199 20-49 50-99 20-49 10-19 1-5 50-99 100-199 20-49 20-49  
500-999 1K-3K 100-199 200-299 20-49 500-999 300-499 50-99 1K-3K 500-999 200-299 500-999 300-499 50-99 1K-3K 1K-3K 300-499 500-999  
500-999 1K-3K 100-199 200-299 20-49 500-999 300-499 50-99 1K-3K 500-999 200-299 500-999 300-499 50-99 1K-3K 1K-3K 300-499 500-999  
5K-10K 5K-10K 300-499 1K-3K 50-99 3K-5K 5K-10K 500-999 3K-5K 5K-10K 3K-5K 1K-3K 1K-3K 200-299 10K-25K 5K-10K 1K-3K 5K-10K  
1K-3K 3K-5K 200-299 500-999 50-99 1K-3K 3K-5K 300-499 3K-5K 1K-3K 1K-3K 1K-3K 1K-3K 300-499 5K-10K 1K-3K 1K-3K 1K-3K  
1K-3K 3K-5K 200-299 500-999 50-99 1K-3K 3K-5K 300-499 3K-5K 1K-3K 1K-3K 1K-3K 1K-3K 300-499 5K-10K 1K-3K 1K-3K 1K-3K  
200-299 50-99 5-9 20-49 0 20-49 50-99 10-19 50-99 100-199 20-49 20-49 10-19 0 50-99 100-199 20-49 100-199  
200-299 50-99 5-9 20-49 0 20-49 50-99 10-19 50-99 100-199 20-49 20-49 10-19 0 50-99 100-199 20-49 100-199  
100-199 50-99 5-9 20-49 0 20-49 50-99 5-9 100-199 50-99 20-49 20-49 10-19 1-5 100-199 50-99 20-49 50-99  
1-5 5-9 0 0 0 0 1-5 10-19 1-5 0 0 0 0 0 0 0 1-5 5-9  
100-199 100-199 5-9 20-49 0 20-49 50-99 10-19 100-199 50-99 20-49 20-49 10-19 1-5 100-199 50-99 20-49 50-99  
1-5 5-9 0 0 0 0 1-5 10-19 0 0 0 0 0 10-19 0 0 1-5 5-9  
50-99 100-199 5-9 10-19 1-5 20-49 100-199 10-19 100-199 20-49 5-9 100-199 20-49 5-9 50-99 100-199 10-19 100-199  
50-99 100-199 5-9 10-19 1-5 20-49 100-199 10-19 100-199 20-49 5-9 100-199 20-49 5-9 50-99 100-199 10-19 100-199  
20-49 10-19 0 1-5 1-5 10-19 10-19 1-5 50-99 50-99 10-19 1-5 20-49 0 20-49 200-299 1-5 20-49  
20-49 10-19 0 1-5 1-5 10-19 10-19 1-5 50-99 0 0 1-5 5-9 0 20-49 200-299 1-5 20-49  
20-49 10-19 0 1-5 1-5 5-9 10-19 1-5 50-99 50-99 1-5 5-9 0 0 20-49 50-99 1-5 5-9  
0 0 0 0 1-5 0 1-5 0 0 0 1-5 1-5 0 0 0 1-5 0 0  
20-49 10-19 0 1-5 1-5 5-9 10-19 1-5 50-99 50-99 1-5 10-19 0 0 20-49 50-99 1-5 5-9  
0 10-19 0 5-9 0 10-19 5-9 0 10-19 5-9 1-5 5-9 0 0 10-19 20-49 1-5 5-9  
5-9 0 0 0 1-5 1-5 5-9 0 20-49 0 5-9 0 1-5 0 0 200-299 1-5 20-49  
5-9 0 0 0 1-5 1-5 10-19 0 20-49 1-5 5-9 0 0 0 0 200-299 1-5 20-49  
0 0 0 0 0 0 1-5 0 0 0 0 0 0 0 0 0 0 0  
0 10-19 0 0 0 0 1-5 5-9 20-49 1-5 1-5 1-5 0 0 20-49 100-199 5-9 20-49  
0 10-19 0 0 0 0 5-9 1-5 50-99 1-5 1-5 0 0 0 10-19 50-99 5-9 20-49  
0 5-9 0 0 0 1-5 0 0 1-5 0 1-5 0 0 0 0 5-9 0 0  
10-19 10-19 0 5-9 1-5 0 5-9 0 50-99 5-9 5-9 0 0 0 20-49 100-199 5-9 20-49  
0 20-49 1-5 1-5 0 0 1-5 0 20-49 5-9 0 0 0 0 10-19 100-199 0 20-49  
0 50-99 1-5 1-5 0 0 1-5 0 20-49 5-9 1-5 0 0 0 20-49 20-49 1-5 1-5  
0 50-99 0 20-49 0 1-5 0 0 100-199 0 0 0 0 0 20-49 200-299 0 10-19  
0 10-19 0 10-19 0 1-5 0 0 50-99 0 1-5 0 0 0 20-49 200-299 0 10-19  
0 3K-5K 0 500-999 0 100-199 0 0 1K-3K 0 200-299 0 0 0 5K-10K 5K-10K 300-499 300-499  
Key
Performance metric

Information metric
Performance metric
Information metric
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dee Valley
Dŵr Cymru
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Mains diversions - written acknowledgements within target W16.1 PERF
Mains diversions- applications returned/refused/questioned W16.1a INFO
Mains diversions (without constraints) - quotations within target W17.1 PERF
Mains diversions (with constraints) - quotations within target W17.2 PERF
Mains diversion quotations - % where agreed extension W17.2a INFO
Mains diversions - construction/commissioning within target W18.1 PERF
Self-lay point of connection applications - written acknowledgements within target W19.1 PERF
Self-lay Point of Connection report < 500 plots etc - reports issued within target W20.1 PERF
Self-lay Point of Connection reports >500 plots etc - reports issued within target W21.1 PERF
Self-lay design approval and terms request application - written acknowledgements within target W22.1 PERF
Sel-lay design and terms request <500 plots etc - quotations within target W23.1 PERF
Self-lay design and terms request >500 plots etc - quotations within target W24.1 PERF
Self-lay signed agreement - acknowledgements within target W25.1 PERF
Self-lay water for pressure/bacteriological testing - provided within target W26.1 PERF
Self-lay permanent water supply - provided within target W27.1 PERF
Self-lay vesting certificates - issued within target W28.1 PERF
Self-lay Asset Payments - issued within target W29.1 PERF
Self-lay plot references and costing details - issued within target W30.1 PERF
100-199 300-499 20-49 20-49 10-19 300-499 200-299 1-5 500-999 100-199 200-299 200-299 50-99 20-49 300-499 300-499 100-199 100-199  
3K-5K 5K-10K 300-499 1K-3K 100-199 1K-3K 1K-3K 300-499 3K-5K 1K-3K 1K-3K 1K-3K 1K-3K 300-499 5K-10K 5K-10K 1K-3K 1K-3K  
3K-5K 5K-10K 300-499 1K-3K 100-199 1K-3K 1K-3K 300-499 3K-5K 1K-3K 1K-3K 1K-3K 1K-3K 300-499 5K-10K 5K-10K 1K-3K 1K-3K  
25K-50K 10K-25K 1K-3K 3K-5K 300-499 10K-25K 25K-50K 1K-3K 10K-25K 10K-25K 10K-25K 10K-25K 10K-25K 1K-3K 50K-100K 10K-25K 5K-10K 10K-25K  
10K-25K 10K-25K 1K-3K 1K-3K 300-499 5K-10K 10K-25K 1K-3K 10K-25K 5K-10K 3K-5K 5K-10K 5K-10K 1K-3K 25K-50K 3K-5K 3K-5K 10K-25K  
5K-10K 10K-25K 1K-3K 1K-3K 300-499 5K-10K 10K-25K 1K-3K 10K-25K 5K-10K 3K-5K 5K-10K 5K-10K 1K-3K 25K-50K 3K-5K 3K-5K 10K-25K  
500-999 300-499 20-49 100-199 5-9 100-199 300-499 100-199 500-999 300-499 100-199 100-199 50-99 20-49 200-299 500-999 100-199 300-499  
500-999 300-499 20-49 100-199 5-9 100-199 300-499 100-199 500-999 300-499 100-199 100-199 50-99 20-49 200-299 500-999 100-199 300-499  
300-499 300-499 20-49 100-199 5-9 100-199 300-499 20-49 500-999 300-499 300-499 100-199 50-99 20-49 500-999 200-299 100-199 300-499  
10-19 10-19 0 0 0 1-5 5-9 20-49 5-9 1-5 1-5 0 0 5-9 1-5 1-5 10-19 20-49  
300-499 300-499 20-49 100-199 5-9 100-199 300-499 50-99 500-999 300-499 300-499 100-199 50-99 20-49 500-999 200-299 100-199 300-499  
5-9 10-19 0 0 0 1-5 1-5 20-49 1-5 1-5 0 0 0 20-49 0 0 10-19 10-19  
200-299 300-499 20-49 50-99 5-9 100-199 500-999 20-49 500-999 100-199 20-49 300-499 100-199 20-49 200-299 500-999 100-199 300-499  
200-299 300-499 20-49 50-99 5-9 100-199 500-999 20-49 500-999 100-199 20-49 300-499 100-199 20-49 200-299 500-999 100-199 300-499  
50-99 50-99 0 5-9 1-5 50-99 20-49 5-9 200-299 100-199 20-49 20-49 50-99 1-5 100-199 500-999 5-9 50-99  
50-99 50-99 0 5-9 1-5 50-99 20-49 5-9 200-299 20-49 10-19 20-49 10-19 0 100-199 500-999 5-9 50-99  
50-99 20-49 0 5-9 1-5 20-49 20-49 1-5 100-199 100-199 5-9 20-49 0 1-5 50-99 100-199 1-5 10-19  
1-5 5-9 0 0 1-5 1-5 1-5 1-5 0 0 1-5 1-5 1-5 0 0 1-5 0 1-5  
50-99 50-99 0 5-9 5-9 20-49 20-49 5-9 100-199 100-199 5-9 20-49 1-5 1-5 50-99 100-199 1-5 20-49  
5-9 50-99 0 10-19 0 10-19 20-49 0 20-49 20-49 5-9 20-49 0 0 20-49 50-99 5-9 10-19  
20-49 1-5 1-5 1-5 1-5 10-19 10-19 0 20-49 10-19 10-19 0 1-5 0 0 1K-3K 1-5 50-99  
10-19 1-5 1-5 0 1-5 1-5 20-49 0 20-49 10-19 10-19 0 0 0 10-19 1K-3K 1-5 50-99  
0 0 0 0 0 1-5 1-5 0 0 1-5 0 0 0 0 0 1-5 0 0  
5-9 20-49 0 0 0 0 10-19 5-9 100-199 10-19 5-9 5-9 1-5 0 100-199 300-499 10-19 100-199  
1-5 50-99 1-5 0 0 0 20-49 1-5 100-199 10-19 20-49 1-5 0 0 20-49 300-499 10-19 50-99  
0 10-19 0 0 0 1-5 0 0 5-9 1-5 1-5 1-5 0 0 0 20-49 1-5 1-5  
10-19 50-99 1-5 10-19 1-5 1-5 10-19 1-5 100-199 10-19 10-19 1-5 1-5 0 50-99 200-299 10-19 50-99  
1-5 50-99 1-5 1-5 0 0 5-9 1-5 50-99 10-19 20-49 0 0 0 20-49 200-299 0 50-99  
1-5 100-199 1-5 10-19 0 0 5-9 1-5 50-99 20-49 20-49 5-9 0 0 20-49 50-99 1-5 5-9  
1-5 50-99 0 50-99 0 1-5 0 0 300-499 5-9 1-5 0 0 0 50-99 500-999 0 20-49  
0 10-19 0 50-99 0 1-5 1-5 0 100-199 5-9 5-9 0 0 1-5 100-199 500-999 0 20-49  
100-199 5K-10K 0 500-999 10-19 200-299 1-5 20-49 5K-10K 5-9 1K-3K 100-199 0 0 5K-10K 10K-25K 1K-3K 1K-3K  
Key
Performance metric

Information metric

Chart 1: Developer Services levels of service performance - % within target and activity levels water supply
Quarter 3 (Oct - Dec) 2017-18

This report
Industry Average
Volumes

Chart 2: Developer Services levels of service performance - % within target and activity levels water supply
Rolling year to date

This report
Industry Average
Volumes

Chart 3: Developer Services levels of service performance - % within target and activity levels water supply
Latest 4 quarters

Quarter 4 (Jan - Mar) 2016-17
Q1 2017-18
Q2 2017-18
This report
Industry Average
Volumes
Total Received Total Received - YTD Within Target Within Target - YTD
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dee Valley
Dŵr Cymru
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Mains diversions - written acknowledgements within target W16.1 PERF
Mains diversions- applications returned/refused/questioned W16.1a INFO
Mains diversions (without constraints) - quotations within target W17.1 PERF
Mains diversions (with constraints) - quotations within target W17.2 PERF
Mains diversion quotations - % where agreed extension W17.2a INFO
Mains diversions - construction/commissioning within target W18.1 PERF
Self-lay point of connection applications - written acknowledgements within target W19.1 PERF
Self-lay Point of Connection report < 500 plots etc - reports issued within target W20.1 PERF
Self-lay Point of Connection reports >500 plots etc - reports issued within target W21.1 PERF
Self-lay design approval and terms request application - written acknowledgements within target W22.1 PERF
Sel-lay design and terms request <500 plots etc - quotations within target W23.1 PERF
Self-lay design and terms request >500 plots etc - quotations within target W24.1 PERF
Self-lay signed agreement - acknowledgements within target W25.1 PERF
Self-lay water for pressure/bacteriological testing - provided within target W26.1 PERF
Self-lay permanent water supply - provided within target W27.1 PERF
Self-lay vesting certificates - issued within target W28.1 PERF
Self-lay Asset Payments - issued within target W29.1 PERF
Self-lay plot references and costing details - issued within target W30.1 PERF
Water Totals
41 141 4 18 0 132 47 1 148 48 98 49 16 2 96 104 26 31  
906 1,657 107 265 22 568 493 97 1,164 553 281 643 436 87 1,888 1,637 321 675  
906 1,657 107 265 22 568 493 97 1,164 553 281 643 436 87 1,888 1,637 321 675  
8,058 5,239 395 1,151 59 3,006 6,734 546 4,220 5,345 3,204 2,481 2,750 296 20,544 5,290 1,297 7,147  
2,016 3,700 290 591 58 1,899 3,567 410 3,318 1,739 1,144 2,064 2,091 308 8,596 1,289 1,023 2,539  
2,016 3,700 290 591 58 1,899 3,567 410 3,318 1,739 1,144 2,064 2,091 308 8,596 1,289 1,023 2,539  
215 78 8 26 0 40 90 18 98 109 25 31 13 0 60 119 41 103  
215 78 8 26 0 40 90 18 98 109 25 31 13 0 60 119 41 103  
137 98 8 25 0 30 72 6 124 97 48 31 13 1 198 71 33 68  
3 5 0 0 0 0 2 13 1 0 0 0 0 0 0 0 2 7  
140 103 8 25 0 30 74 19 125 97 48 31 13 1 198 71 35 75  
2 6 0 0 0 0 1 13 0 0 0 0 0 18 0 0 2 5  
56 120 5 17 4 45 153 13 147 40 5 113 29 7 67 132 19 100  
56 120 5 17 4 45 153 13 147 40 5 113 29 7 67 132 19 100  
42 19 0 1 1 11 19 4 73 57 15 2 21 0 45 219 1 25  
42 19 0 1 1 11 13 4 73 0 0 2 5 0 45 219 1 25  
35 14 0 1 1 6 15 1 51 64 2 7 0 0 34 54 1 6  
0 0 0 0 1 0 1 0 0 0 1 3 0 0 0 1 0 0  
35 14 0 1 2 6 16 1 51 64 3 10 0 0 34 55 1 6  
0 13 0 6 0 10 7 0 17 8 3 8 0 0 14 30 3 6  
9 0 0 0 1 1 8 0 23 0 8 0 1 0 0 283 1 23  
6 0 0 0 1 1 10 0 22 1 6 0 0 0 0 295 1 27  
0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0  
0 13 0 0 0 0 2 5 39 1 2 4 0 0 36 109 8 38  
0 13 0 0 0 0 8 1 72 2 3 0 0 0 16 93 8 22  
0 7 0 0 0 1 0 0 2 0 3 0 0 0 0 5 0 0  
11 18 0 6 1 0 5 0 56 5 5 0 0 0 30 103 7 26  
0 25 1 2 0 0 1 0 24 5 0 0 0 0 15 114 0 26  
0 60 1 2 0 0 2 0 25 5 3 0 0 0 21 21 2 2  
0 57 0 30 0 2 0 0 168 0 0 0 0 0 39 211 0 14  
0 16 0 18 0 1 0 0 65 0 1 0 0 0 45 269 0 12  
0 4,084 0 577 0 123 0 0 2,512 0 219 0 0 0 5,957 5,593 408 453  
11,535 15,377 819 2,736 149 5,876 11,237 1,115 12,369 8,079 5,076 5,436 5,370 701 37,701 16,042 3,202 11,350
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dee Valley
Dŵr Cymru
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Mains diversions - written acknowledgements within target W16.1 PERF
Mains diversions- applications returned/refused/questioned W16.1a INFO
Mains diversions (without constraints) - quotations within target W17.1 PERF
Mains diversions (with constraints) - quotations within target W17.2 PERF
Mains diversion quotations - % where agreed extension W17.2a INFO
Mains diversions - construction/commissioning within target W18.1 PERF
Self-lay point of connection applications - written acknowledgements within target W19.1 PERF
Self-lay Point of Connection report < 500 plots etc - reports issued within target W20.1 PERF
Self-lay Point of Connection reports >500 plots etc - reports issued within target W21.1 PERF
Self-lay design approval and terms request application - written acknowledgements within target W22.1 PERF
Sel-lay design and terms request <500 plots etc - quotations within target W23.1 PERF
Self-lay design and terms request >500 plots etc - quotations within target W24.1 PERF
Self-lay signed agreement - acknowledgements within target W25.1 PERF
Self-lay water for pressure/bacteriological testing - provided within target W26.1 PERF
Self-lay permanent water supply - provided within target W27.1 PERF
Self-lay vesting certificates - issued within target W28.1 PERF
Self-lay Asset Payments - issued within target W29.1 PERF
Self-lay plot references and costing details - issued within target W30.1 PERF
Water Totals
32 141 4 16 0 132 47 1 148 47 95 49 16 2 81 103 26 28  
899 1,657 103 264 22 568 462 97 1,164 553 279 642 434 73 1,885 1,620 321 673  
370 595 0 26 7 385 309 4 842 24 65 67 218 65 489 850 39 443  
7,949 5,238 392 1,139 59 3,005 6,251 541 4,215 5,337 3,198 2,474 2,732 160 20,544 5,289 1,277 7,050  
2,009 3,669 266 537 58 1,897 3,333 390 3,305 1,683 1,067 2,051 2,091 256 8,044 1,238 1,001 2,230  
464 724 40 84 28 316 508 20 726 759 370 252 306 66 7,153 662 196 151  
210 78 8 26 0 39 71 17 98 109 25 31 11 0 60 117 41 102  
139 39 0 16 0 19 72 9 93 0 19 31 13 0 14 58 6 98  
102 98 8 25 0 30 63 6 123 97 48 31 12 1 148 71 33 49  
3 5 0 0 0 0 2 12 1 0 0 0 0 0 0 0 2 7  
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0  
0 6 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 5  
55 120 4 9 4 45 147 10 146 40 4 113 28 7 59 132 19 96  
24 76 2 5 2 22 0 1 28 40 2 14 1 2 45 22 0 0  
38 19 0 0 1 11 18 4 73 57 15 2 20 0 44 211 1 25  
21 10 0 0 0 2 1 2 68 0 0 1 0 0 19 12 1 19  
19 14 0 1 1 6 14 1 50 64 2 7 0 0 26 54 1 5  
0 0 0 0 1 0 1 0 0 0 1 0 0 0 0 1 0 0  
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0  
0 13 0 3 0 10 7 0 17 8 3 8 0 0 10 29 3 5  
9 0 0 0 1 1 8 0 23 0 8 0 1 0 0 281 1 23  
5 0 0 0 0 1 10 0 22 1 6 0 0 0 0 291 1 24  
0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0  
0 13 0 0 0 0 1 5 39 1 2 4 0 0 36 107 8 38  
0 13 0 0 0 0 8 1 71 2 2 0 0 0 15 91 0 14  
0 7 0 0 0 1 0 0 2 0 3 0 0 0 0 5 0 0  
1 18 0 6 1 0 5 0 56 5 5 0 0 0 24 103 4 26  
0 25 1 2 0 0 1 0 24 5 0 0 0 0 13 103 0 14  
0 60 1 2 0 0 2 0 25 5 2 0 0 0 19 20 2 2  
0 55 0 27 0 2 0 0 166 0 0 0 0 0 39 210 0 14  
0 16 0 18 0 1 0 0 65 0 1 0 0 0 40 269 0 11  
0 4,084 0 577 0 123 0 0 2,512 0 219 0 0 0 5,930 5,593 408 438  
11,331 15,343 787 2,652 148 5,872 10,452 1,085 12,345 8,014 4,985 5,412 5,345 499 37,017 15,938 3,149 10,874
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dee Valley
Dŵr Cymru
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Mains diversions - written acknowledgements within target W16.1 PERF
Mains diversions- applications returned/refused/questioned W16.1a INFO
Mains diversions (without constraints) - quotations within target W17.1 PERF
Mains diversions (with constraints) - quotations within target W17.2 PERF
Mains diversion quotations - % where agreed extension W17.2a INFO
Mains diversions - construction/commissioning within target W18.1 PERF
Self-lay point of connection applications - written acknowledgements within target W19.1 PERF
Self-lay Point of Connection report < 500 plots etc - reports issued within target W20.1 PERF
Self-lay Point of Connection reports >500 plots etc - reports issued within target W21.1 PERF
Self-lay design approval and terms request application - written acknowledgements within target W22.1 PERF
Sel-lay design and terms request <500 plots etc - quotations within target W23.1 PERF
Self-lay design and terms request >500 plots etc - quotations within target W24.1 PERF
Self-lay signed agreement - acknowledgements within target W25.1 PERF
Self-lay water for pressure/bacteriological testing - provided within target W26.1 PERF
Self-lay permanent water supply - provided within target W27.1 PERF
Self-lay vesting certificates - issued within target W28.1 PERF
Self-lay Asset Payments - issued within target W29.1 PERF
Self-lay plot references and costing details - issued within target W30.1 PERF
Water Totals
133 398 21 38 15 419 200 3 576 161 267 207 53 32 499 356 115 166  
3,015 5,954 407 1,336 136 2,455 2,207 411 4,812 2,207 1,109 2,805 1,903 434 8,091 6,973 1,395 2,900  
3,015 5,954 407 1,336 136 2,365 2,207 411 4,812 2,207 1,109 2,805 1,903 434 8,091 6,973 1,395 2,900  
35,067 18,538 2,192 3,888 346 11,147 31,643 1,446 17,237 23,065 11,617 11,510 11,838 2,531 91,394 21,340 6,261 24,202  
10,386 13,726 1,304 2,817 304 6,929 12,630 1,715 12,392 6,555 3,576 7,724 6,540 1,020 29,270 4,642 4,217 10,026  
9,306 13,726 1,304 2,817 304 6,929 12,630 1,715 12,392 6,555 3,576 7,724 6,540 1,020 29,270 4,642 4,217 10,026  
669 355 37 131 7 164 443 113 504 429 103 155 87 26 298 535 192 358  
669 355 37 131 7 164 443 113 504 429 103 155 87 26 298 535 192 358  
441 312 30 105 5 129 333 48 593 393 310 153 87 25 654 275 149 389  
11 19 0 0 0 3 6 21 8 1 1 0 0 7 1 2 13 24  
452 331 30 105 5 132 339 69 601 394 311 153 87 32 655 277 162 413  
9 16 0 0 0 3 2 21 2 1 0 0 0 24 0 0 12 16  
239 396 28 71 7 103 562 49 577 157 44 471 126 34 209 510 105 345  
239 396 28 71 7 103 551 49 577 157 44 471 126 34 209 510 105 345  
96 66 0 8 2 60 45 5 218 160 32 24 50 1 150 585 8 55  
96 66 0 6 2 60 35 5 218 31 11 24 10 0 150 585 8 55  
65 48 0 6 4 25 28 4 182 154 5 24 0 1 89 160 4 18  
1 9 0 0 1 3 1 2 0 0 4 3 1 0 0 2 0 4  
66 57 0 6 5 28 29 6 182 154 9 27 1 1 89 162 4 22  
5 61 0 11 0 18 21 0 49 21 6 25 0 0 29 73 7 17  
32 1 1 1 1 12 19 0 48 15 19 0 2 0 0 1,088 1 69  
11 1 1 0 1 3 23 0 40 11 10 0 0 0 11 1,039 1 57  
0 0 0 0 0 1 1 0 0 3 0 0 0 0 0 1 0 0  
9 37 0 0 0 0 19 5 105 11 9 5 1 0 118 387 19 102  
3 89 1 0 0 0 25 2 182 13 25 4 0 0 47 322 15 85  
0 15 0 0 0 2 0 0 8 3 3 4 0 0 0 21 2 2  
18 65 1 14 1 1 19 1 191 17 15 3 1 0 93 271 12 72  
2 68 1 3 0 0 7 1 82 15 33 0 0 0 38 291 0 60  
1 148 1 12 0 0 7 1 80 22 37 7 0 0 42 62 2 6  
1 57 0 51 0 2 0 0 404 5 1 0 0 0 87 560 0 39  
0 16 0 66 0 3 3 0 155 7 7 0 0 1 157 524 0 26  
156 7,988 0 994 16 270 1 28 5,596 5 1,544 140 0 0 9,901 10,269 1,223 1,314  
50,590 50,320 4,025 9,813 888 21,798 48,732 3,856 46,324 33,430 20,717 23,531 20,689 4,112 145,490 50,581 13,929 40,482
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dee Valley
Dŵr Cymru
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Mains diversions - written acknowledgements within target W16.1 PERF
Mains diversions- applications returned/refused/questioned W16.1a INFO
Mains diversions (without constraints) - quotations within target W17.1 PERF
Mains diversions (with constraints) - quotations within target W17.2 PERF
Mains diversion quotations - % where agreed extension W17.2a INFO
Mains diversions - construction/commissioning within target W18.1 PERF
Self-lay point of connection applications - written acknowledgements within target W19.1 PERF
Self-lay Point of Connection report < 500 plots etc - reports issued within target W20.1 PERF
Self-lay Point of Connection reports >500 plots etc - reports issued within target W21.1 PERF
Self-lay design approval and terms request application - written acknowledgements within target W22.1 PERF
Sel-lay design and terms request <500 plots etc - quotations within target W23.1 PERF
Self-lay design and terms request >500 plots etc - quotations within target W24.1 PERF
Self-lay signed agreement - acknowledgements within target W25.1 PERF
Self-lay water for pressure/bacteriological testing - provided within target W26.1 PERF
Self-lay permanent water supply - provided within target W27.1 PERF
Self-lay vesting certificates - issued within target W28.1 PERF
Self-lay Asset Payments - issued within target W29.1 PERF
Self-lay plot references and costing details - issued within target W30.1 PERF
Water Totals
83 396 19 36 12 418 194 3 575 155 244 207 53 32 393 352 113 155  
2,913 5,954 402 1,332 131 2,451 2,171 405 4,809 2,207 1,100 2,803 1,851 405 8,007 6,922 1,394 2,882  
1,158 1,875 1 190 54 1,328 1,215 33 3,247 219 295 579 993 272 1,737 3,532 156 1,440  
33,408 18,312 2,170 3,692 340 11,142 29,816 1,440 17,220 23,057 11,454 11,423 11,772 2,336 91,319 21,332 6,194 23,924  
10,318 13,512 1,265 2,592 304 6,820 11,310 1,663 12,299 6,126 3,069 7,630 6,540 946 27,002 4,407 4,128 8,634  
2,015 3,677 154 364 111 1,455 2,234 44 2,632 2,505 911 1,275 1,218 279 16,938 2,144 958 1,706  
567 355 37 128 7 163 411 101 504 429 103 155 84 26 294 529 191 354  
462 150 0 81 0 109 314 55 469 159 51 145 84 15 30 281 60 340  
220 310 30 102 5 128 294 39 589 393 297 152 84 21 521 272 148 361  
5 19 0 0 0 3 5 19 8 1 1 0 0 7 0 2 13 24  
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0  
4 8 0 0 0 2 1 1 2 1 0 0 0 0 0 0 4 16  
228 391 27 52 7 103 512 32 562 156 33 468 123 32 178 509 105 329  
112 227 21 34 3 72 12 8 99 141 35 40 6 18 145 82 5 20  
76 66 0 4 2 60 42 5 218 160 27 24 48 1 142 563 7 53  
54 29 0 1 0 14 9 2 192 8 0 16 0 0 56 38 7 37  
35 48 0 6 4 25 26 4 172 154 5 24 0 1 71 160 4 17  
0 1 0 0 1 1 1 1 0 0 4 0 1 0 0 2 0 2  
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0  
5 61 0 7 0 18 21 0 45 21 5 25 0 0 20 72 7 16  
29 1 1 1 1 12 19 0 48 15 19 0 2 0 0 1,086 1 67  
7 1 1 0 0 3 20 0 40 11 10 0 0 0 6 1,034 1 53  
0 0 0 0 0 1 1 0 0 3 0 0 0 0 0 0 0 0  
6 37 0 0 0 0 17 5 105 11 9 5 1 0 118 383 18 102  
3 89 1 0 0 0 24 1 181 13 22 4 0 0 41 307 3 71  
0 15 0 0 0 2 0 0 8 3 3 4 0 0 0 21 1 2  
6 65 1 13 1 1 19 0 191 17 15 3 1 0 80 271 9 67  
2 68 1 3 0 0 6 1 82 15 30 0 0 0 30 275 0 28  
1 146 1 12 0 0 6 1 80 22 35 7 0 0 36 61 2 6  
1 55 0 38 0 2 0 0 398 5 1 0 0 0 74 556 0 37  
0 16 0 63 0 3 1 0 155 7 7 0 0 0 139 523 0 23  
156 7,988 0 994 16 270 1 28 5,596 5 1,529 140 0 0 9,874 10,257 1,171 1,265  
48,290 49,772 3,956 9,336 873 21,675 45,406 3,749 46,166 32,986 19,959 23,341 20,560 3,807 142,638 50,180 13,695 38,609
Performance Performance YTD Data volumes Chart 1: Current Chart 2: Year to Date Chart 3: 12-month
Key:
Upper quartile performance
Inter-quartile performance
Lower quartile performance
Information metric
Metric Ref Type
Anglian
Dŵr Cymru
Northumbrian
Severn Trent
South West
Southern
Thames
United Utilities
Wessex
Yorkshire
  
Upper Quartile1
Lower Quartile2
Median
Average
Pre-development enquiry – reports issued within target S1.1 PERF
Sewer requisition - written acknowledgement of applications within target S2.1 PERF
Sewer requisition - applications refused/returned/questioned S2.1a INFO
Sewer requisition design – offers issued within target S3.1 PERF
Sewer requisition – constructed and commissioned within agreed extension S4.1 PERF
Sewer requisition – constructed and commissioned - extensions agreed S4.1a INFO
Technical vetting of adoptions & diversions– acknowledgements within target S5.1 PERF
Technical vetting of adoptions & diversions – applications refused/returned/questioned S5.1a INFO
Technical vetting of adoptions & diversions – approval or rejection letters within target S6.1 PERF
Technical vetting of adoptions & diversions – extensions agreed S6.1a INFO
Adoption legal agreement – draft agreements issued within target S7.1 PERF
s106 sewer connection - approval letters issued within target S8.1 PERF
s106 sewer connection - rejection letters issued within target S9.1 PERF
Sewerage Average
100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 99.67% 100.00% 98.58% 100.00%   100.00% 100.00% 100.00% 99.83%  
100.00% 90.00% 100.00% 100.00% 88.89% 95.00% 93.10% 100.00% 100.00% 100.00%   100.00% 93.10% 100.00% 96.70%  
22.22% 0.00% 33.33% 91.67% 100.00% 85.00% 0.00% 75.00% 0.00% 50.00%   85.00% 0.00% 41.67% 45.72%  
100.00% 100.00% - 100.00% 70.00% 100.00% 95.00% - 100.00% 100.00%   100.00% 97.50% 100.00% 95.63%  
- - - - 87.50% - - - - -   87.50% 87.50% 87.50% 87.50%  
- - - - 25.00% - - - - -   25.00% 25.00% 25.00% 25.00%  
100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 97.30% 100.00%   100.00% 100.00% 100.00% 99.73%  
24.83% 12.26% 68.29% 92.91% 100.00% 44.44% 50.00% 9.41% 91.89% 6.87%   91.89% 12.26% 47.22% 50.09%  
100.00% 100.00% 100.00% 100.00% 86.96% 100.00% 100.00% 100.00% 100.00% 100.00%   100.00% 100.00% 100.00% 98.70%  
0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 25.23% 0.00% 0.00% 0.40%   0.00% 0.00% 0.00% 2.56%  
100.00% 100.00% 100.00% 100.00% 100.00% 96.67% 100.00% 100.00% 100.00% 100.00%   100.00% 100.00% 100.00% 99.67%  
100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 99.86% 100.00% 99.27% 100.00%   100.00% 100.00% 100.00% 99.91%  
99.70% 100.00% 100.00% - 100.00% 100.00% 99.70% 100.00% 100.00% 100.00%   100.00% 100.00% 100.00% 99.93%  
99.92% 99.90% 100.00% 100.00% 97.73% 99.79% 99.57% 100.00% 98.76% 100.00%   100.00% 99.57% 99.91% 99.57%
Key
Upper quartile performance

Inter-quartile performance

Lower quartile performance

Information metric
Key:
Upper quartile performance
Inter-quartile performance
Lower quartile performance
Information metric
Metric Ref Type
Anglian
Dŵr Cymru
Northumbrian
Severn Trent
South West
Southern
Thames
United Utilities
Wessex
Yorkshire
  
Upper Quartile1
Lower Quartile2
Median
Average
Pre-development enquiry – reports issued within target S1.1 PERF
Sewer requisition - written acknowledgement of applications within target S2.1 PERF
Sewer requisition - applications refused/returned/questioned S2.1a INFO
Sewer requisition design – offers issued within target S3.1 PERF
Sewer requisition – constructed and commissioned within agreed extension S4.1 PERF
Sewer requisition – constructed and commissioned - extensions agreed S4.1a INFO
Technical vetting of adoptions & diversions– acknowledgements within target S5.1 PERF
Technical vetting of adoptions & diversions – applications refused/returned/questioned S5.1a INFO
Technical vetting of adoptions & diversions – approval or rejection letters within target S6.1 PERF
Technical vetting of adoptions & diversions – extensions agreed S6.1a INFO
Adoption legal agreement – draft agreements issued within target S7.1 PERF
s106 sewer connection - approval letters issued within target S8.1 PERF
s106 sewer connection - rejection letters issued within target S9.1 PERF
Sewerage Average
99.78% 99.76% 100.00% 100.00% 100.00% 100.00% 91.64% 99.82% 95.74% 99.85%   100.00% 99.76% 99.84% 98.66%  
100.00% 96.97% 100.00% 100.00% 98.08% 98.06% 86.67% 100.00% 100.00% 97.14%   100.00% 97.14% 99.04% 97.69%  
30.00% 9.09% 12.50% 86.11% 82.69% 80.58% 0.00% 50.00% 52.17% 62.86%   80.58% 12.50% 51.09% 46.60%  
64.71% 100.00% 100.00% 100.00% 86.05% 100.00% 93.75% 100.00% 62.50% 100.00%   100.00% 86.05% 100.00% 90.70%  
100.00% 100.00% 100.00% 100.00% 96.88% 100.00% 60.00% 100.00% - 100.00%   100.00% 100.00% 100.00% 95.21%  
0.00% 75.00% 0.00% 100.00% 25.00% 0.00% 0.00% 0.00% - 100.00%   75.00% 0.00% 0.00% 33.33%  
100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 99.65% 99.74% 99.04% 99.37%   100.00% 99.65% 100.00% 99.78%  
34.18% 15.17% 69.82% 84.84% 92.47% 50.18% 45.93% 13.65% 92.11% 7.68%   84.84% 15.17% 48.06% 50.60%  
99.81% 99.75% 100.00% 100.00% 96.74% 100.00% 100.00% 100.00% 100.00% 99.71%   100.00% 99.75% 100.00% 99.60%  
0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 26.80% 0.00% 0.00% 0.39%   0.00% 0.00% 0.00% 2.72%  
99.24% 100.00% 100.00% 98.49% 100.00% 96.63% 99.49% 99.68% 97.39% 100.00%   100.00% 98.49% 99.59% 99.09%  
99.86% 100.00% 99.84% 100.00% 99.76% 99.85% 99.64% 100.00% 99.16% 99.78%   100.00% 99.76% 99.85% 99.79%  
99.94% 100.00% 100.00% - 99.72% 99.91% 99.62% 99.77% 100.00% 100.00%   100.00% 99.77% 99.94% 99.88%  
99.75% 99.89% 99.93% 99.89% 99.09% 99.79% 98.04% 99.86% 98.04% 99.67%   99.89% 99.09% 99.77% 99.40%
Key
Upper quartile performance

Inter-quartile performance

Lower quartile performance

Information metric
Performance metric
Information metric
Metric Ref Type
Anglian
Dŵr Cymru
Northumbrian
Severn Trent
South West
Southern
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target S1.1 PERF
Sewer requisition - written acknowledgement of applications within target S2.1 PERF
Sewer requisition - applications refused/returned/questioned S2.1a INFO
Sewer requisition design – offers issued within target S3.1 PERF
Sewer requisition – constructed and commissioned within agreed extension S4.1 PERF
Sewer requisition – constructed and commissioned - extensions agreed S4.1a INFO
Technical vetting of adoptions & diversions– acknowledgements within target S5.1 PERF
Technical vetting of adoptions & diversions – applications refused/returned/questioned S5.1a INFO
Technical vetting of adoptions & diversions – approval or rejection letters within target S6.1 PERF
Technical vetting of adoptions & diversions – extensions agreed S6.1a INFO
Adoption legal agreement – draft agreements issued within target S7.1 PERF
s106 sewer connection - approval letters issued within target S8.1 PERF
s106 sewer connection - rejection letters issued within target S9.1 PERF
200-299 100-199 100-199 300-499 50-99 100-199 300-499 200-299 100-199 100-199  
5-9 10-19 1-5 10-19 5-9 20-49 50-99 1-5 5-9 10-19  
5-9 10-19 1-5 10-19 5-9 20-49 50-99 1-5 5-9 10-19  
1-5 1-5 0 5-9 10-19 10-19 20-49 0 1-5 5-9  
0 0 0 0 5-9 0 0 0 0 0  
0 0 0 0 5-9 0 0 0 0 0  
100-199 200-299 20-49 100-199 20-49 50-99 100-199 50-99 100-199 300-499  
100-199 200-299 20-49 100-199 20-49 50-99 100-199 50-99 100-199 300-499  
100-199 200-299 20-49 50-99 20-49 50-99 100-199 50-99 50-99 500-999  
100-199 200-299 20-49 50-99 20-49 50-99 100-199 50-99 50-99 500-999  
50-99 100-199 20-49 50-99 10-19 20-49 50-99 50-99 20-49