Developer services

Developer Services Levels of Service Report: Quarter 2 (Jul - Sept) 2017-18
Published: 20 October 2017

Filter Data
Key:
Upper quartile performance
Inter-quartile performance
Lower quartile performance
Information metric
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dee Valley
Dŵr Cymru
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
 
Upper Quartile1
Lower Quartile2
Median
Average
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Mains diversions - written acknowledgements within target W16.1 PERF
Mains diversions- applications returned/refused/questioned W16.1a INFO
Mains diversions (without constraints) - quotations within target W17.1 PERF
Mains diversions (with constraints) - quotations within target W17.2 PERF
Mains diversion quotations - % where agreed extension W17.2a INFO
Mains diversions - construction/commissioning within target W18.1 PERF
Self-lay point of connection applications - written acknowledgements within target W19.1 PERF
Self-lay Point of Connection report < 500 plots etc - reports issued within target W20.1 PERF
Self-lay Point of Connection reports >500 plots etc - reports issued within target W21.1 PERF
Self-lay design approval and terms request application - written acknowledgements within target W22.1 PERF
Sel-lay design and terms request <500 plots etc - quotations within target W23.1 PERF
Self-lay design and terms request >500 plots etc - quotations within target W24.1 PERF
Self-lay signed agreement - acknowledgements within target W25.1 PERF
Self-lay water for pressure/bacteriological testing - provided within target W26.1 PERF
Self-lay permanent water supply - provided within target W27.1 PERF
Self-lay vesting certificates - issued within target W28.1 PERF
Self-lay Asset Payments - issued within target W29.1 PERF
Self-lay plot references and costing details - issued within target W30.1 PERF
Water Average
24.32% 98.80% 66.67% 100.00% 66.67% 98.86% 97.62% 100.00% 99.28% 100.00% 88.89% 100.00% 100.00% 100.00% 77.52% 100.00% 96.15% 94.00%   100.00% 88.89% 98.83% 89.38%  
94.63% 100.00% 100.00% 99.53% 93.94% 99.37% 99.07% 100.00% 99.92% 100.00% 97.30% 99.86% 98.79% 87.91% 99.95% 99.29% 100.00% 99.45%   100.00% 98.79% 99.49% 98.28%  
41.30% 35.48% 0.00% 15.93% 24.24% 66.42% 54.66% 3.36% 67.49% 30.69% 38.22% 21.42% 47.37% 81.32% 23.64% 52.46% 8.12% 52.41%   52.46% 21.42% 36.85% 36.92%  
90.13% 98.89% 96.73% 94.74% 100.00% 100.00% 88.04% 99.72% 99.89% 100.00% 98.64% 99.37% 99.75% 99.55% 100.00% 99.97% 99.48% 98.95%   99.97% 98.64% 99.52% 97.99%  
98.07% 98.80% 98.07% 94.09% 100.00% 99.16% 89.67% 97.19% 99.44% 90.96% 87.32% 98.86% 100.00% 99.23% 89.57% 94.18% 97.89% 86.26%   99.16% 90.96% 97.98% 95.49%  
18.52% 36.33% 16.43% 9.41% 37.31% 21.08% 15.62% 3.24% 22.75% 40.29% 21.44% 19.81% 17.87% 52.31% 76.56% 44.07% 19.65% 6.74%   37.31% 16.43% 20.45% 26.64%  
81.09% 100.00% 100.00% 97.22% 100.00% 100.00% 91.00% 83.33% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 98.78% 97.86% 98.08% 100.00%   100.00% 97.86% 100.00% 97.08%  
68.16% 40.63% 0.00% 63.89% 0.00% 79.41% 70.00% 38.89% 87.38% 69.30% 40.00% 85.71% 93.94% 33.33% 6.10% 52.14% 19.23% 97.85%   79.41% 33.33% 58.02% 52.55%  
38.46% 98.39% 100.00% 100.00% 100.00% 96.88% 72.62% 81.82% 99.17% 100.00% 96.00% 100.00% 96.97% 100.00% 85.07% 100.00% 97.22% 97.98%   100.00% 96.00% 98.18% 92.25%  
0.00% 100.00% - - - 100.00% 100.00% 100.00% 100.00% - - - - 100.00% - - 100.00% 100.00%   100.00% 100.00% 100.00% 88.89%  
2.50% 6.06% 0.00% 0.00% 0.00% 3.03% 2.33% 26.67% 1.63% 0.00% 0.00% 0.00% 0.00% 20.00% 0.00% 0.00% 12.20% 7.48%   6.06% 0.00% 0.81% 4.55%  
0.00% 50.00% - - - 100.00% - 25.00% 100.00% - - - - - - - 40.00% 100.00%   100.00% 25.00% 50.00% 59.29%  
100.00% 97.06% 100.00% 87.50% 100.00% 100.00% 93.96% 100.00% 98.00% 98.33% 100.00% 99.22% 100.00% 75.00% 86.54% 100.00% 100.00% 95.83%   100.00% 95.83% 99.61% 96.19%  
28.33% 52.94% 100.00% 68.75% 0.00% 100.00% 0.67% 12.50% 21.33% 88.33% 90.91% 11.63% 0.00% 12.50% 75.00% 21.26% 6.90% 4.17%   75.00% 6.90% 21.30% 38.62%  
72.73% 100.00% - 33.33% - 100.00% 83.33% - 100.00% 100.00% 69.23% 100.00% 95.00% 100.00% 100.00% 95.21% 80.00% 90.00%   100.00% 80.00% 95.21% 87.92%  
51.52% 45.45% - 0.00% - 43.75% 8.33% - 86.25% 36.36% 0.00% 83.33% 0.00% - 42.00% 5.85% 100.00% 70.00%   70.00% 5.85% 42.88% 40.92%  
50.00% 100.00% - 100.00% 100.00% 100.00% 75.00% 100.00% 100.00% 100.00% 100.00% 100.00% - 100.00% 82.76% 100.00% 100.00% 100.00%   100.00% 100.00% 100.00% 94.23%  
- - - - - 33.33% - - - - 100.00% - - - - - - 100.00%   100.00% 33.33% 100.00% 77.78%  
0.00% 0.00% - 0.00% 0.00% 25.00% 0.00% 0.00% 0.00% 0.00% 75.00% 0.00% - 0.00% 0.00% 0.00% 0.00% 12.50%   0.00% 0.00% 0.00% 7.03%  
- 100.00% - 80.00% - 100.00% 100.00% - 80.00% 100.00% 100.00% 100.00% - - 70.00% 100.00% 100.00% 100.00%   100.00% 90.00% 100.00% 94.17%  
86.96% - - 100.00% - 100.00% 100.00% - 100.00% 100.00% 100.00% - - - - 100.00% - 93.75%   100.00% 100.00% 100.00% 97.86%  
40.00% - - - - 100.00% 66.67% - 100.00% 100.00% 100.00% - - - 54.55% 99.74% - 96.00%   100.00% 66.67% 99.74% 84.11%  
- - - - - 100.00% - - - 100.00% - - - - - - - -   100.00% 100.00% 100.00% 100.00%  
- 100.00% - - - - 100.00% - 100.00% 100.00% 100.00% 100.00% - - 100.00% 99.32% 100.00% 100.00%   100.00% 100.00% 100.00% 99.93%  
- 100.00% - - - - 100.00% - 100.00% 100.00% 100.00% - - - 100.00% 94.40% 25.00% 91.89%   100.00% 94.40% 100.00% 90.14%  
- 100.00% - - - - - - 100.00% 100.00% - 100.00% - - - 100.00% 100.00% 100.00%   100.00% 100.00% 100.00% 100.00%  
- 100.00% - 75.00% - - 100.00% - 100.00% 100.00% 100.00% - 100.00% - 92.68% 100.00% 100.00% 95.24%   100.00% 95.24% 100.00% 96.63%  
- 100.00% - 100.00% - - 83.33% 100.00% 100.00% 100.00% 100.00% - - - 91.67% 98.98% - 40.00%   100.00% 91.67% 100.00% 91.40%  
- 97.96% - 100.00% - - 100.00% 100.00% 100.00% 100.00% 94.74% 100.00% - - 90.91% 100.00% - 100.00%   100.00% 97.96% 100.00% 98.51%  
- - - 55.00% - - - - 98.39% 100.00% 100.00% - - - 100.00% 99.54% - 91.67%   100.00% 91.67% 99.54% 92.08%  
- - - 100.00% - 100.00% 33.33% - 100.00% 100.00% 100.00% - - 0.00% 100.00% 100.00% - 77.78%   100.00% 77.78% 100.00% 81.11%  
- 100.00% - 100.00% 100.00% 100.00% - 100.00% 100.00% 100.00% 100.00% - - - 100.00% 99.73% 100.00% 90.26%   100.00% 100.00% 100.00% 99.17%  
91.43% 99.25% 97.55% 95.82% 98.70% 99.55% 88.85% 98.12% 99.71% 98.13% 96.82% 99.28% 99.71% 98.36% 98.00% 99.37% 98.97% 95.07%   99.28% 96.82% 98.24% 97.37%
Key
Upper quartile performance

Inter-quartile performance

Lower quartile performance

Information metric
Key:
Upper quartile performance
Inter-quartile performance
Lower quartile performance
Information metric
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dee Valley
Dŵr Cymru
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
 
Upper Quartile1
Lower Quartile2
Median
Average
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Mains diversions - written acknowledgements within target W16.1 PERF
Mains diversions- applications returned/refused/questioned W16.1a INFO
Mains diversions (without constraints) - quotations within target W17.1 PERF
Mains diversions (with constraints) - quotations within target W17.2 PERF
Mains diversion quotations - % where agreed extension W17.2a INFO
Mains diversions - construction/commissioning within target W18.1 PERF
Self-lay point of connection applications - written acknowledgements within target W19.1 PERF
Self-lay Point of Connection report < 500 plots etc - reports issued within target W20.1 PERF
Self-lay Point of Connection reports >500 plots etc - reports issued within target W21.1 PERF
Self-lay design approval and terms request application - written acknowledgements within target W22.1 PERF
Sel-lay design and terms request <500 plots etc - quotations within target W23.1 PERF
Self-lay design and terms request >500 plots etc - quotations within target W24.1 PERF
Self-lay signed agreement - acknowledgements within target W25.1 PERF
Self-lay water for pressure/bacteriological testing - provided within target W26.1 PERF
Self-lay permanent water supply - provided within target W27.1 PERF
Self-lay vesting certificates - issued within target W28.1 PERF
Self-lay Asset Payments - issued within target W29.1 PERF
Self-lay plot references and costing details - issued within target W30.1 PERF
Water Average
57.25% 99.42% 92.31% 92.59% 84.21% 99.77% 97.03% 100.00% 99.82% 96.43% 86.91% 100.00% 100.00% 100.00% 79.81% 98.79% 98.31% 93.22%   99.82% 92.31% 97.67% 93.10%  
95.90% 100.00% 99.74% 99.70% 96.93% 99.83% 99.78% 98.25% 99.93% 100.00% 99.05% 99.96% 97.36% 95.50% 98.97% 99.20% 99.92% 99.27%   99.92% 98.25% 99.49% 98.85%  
35.91% 29.27% 0.26% 14.97% 36.20% 51.96% 51.33% 10.97% 66.20% 9.30% 25.29% 23.23% 53.54% 58.77% 20.25% 50.51% 12.15% 46.05%   51.33% 14.97% 32.59% 33.12%  
93.36% 97.71% 99.03% 93.96% 98.25% 99.95% 95.86% 99.93% 99.86% 99.99% 98.02% 98.94% 99.61% 98.44% 99.90% 99.92% 99.27% 98.84%   99.90% 98.02% 98.98% 98.38%  
98.99% 97.97% 98.24% 92.77% 100.00% 97.95% 88.24% 97.40% 98.75% 91.47% 84.34% 98.59% 100.00% 97.74% 90.95% 95.39% 97.93% 88.49%   98.59% 91.47% 97.83% 95.29%  
18.20% 27.42% 10.48% 12.69% 29.55% 20.54% 18.59% 1.88% 21.02% 35.56% 27.23% 18.54% 20.37% 24.98% 40.64% 42.22% 22.97% 27.05%   27.42% 18.54% 21.99% 23.33%  
77.98% 99.72% 100.00% 97.69% 100.00% 100.00% 96.97% 89.21% 100.00% 100.00% 100.00% 100.00% 99.01% 100.00% 98.63% 99.24% 99.07% 98.76%   100.00% 98.63% 99.48% 97.57%  
70.87% 39.60% 0.00% 60.77% 0.00% 68.90% 64.72% 53.24% 90.56% 41.51% 40.66% 90.13% 96.04% 57.58% 9.59% 52.08% 42.33% 93.48%   70.87% 40.66% 55.41% 54.00%  
48.18% 98.94% 100.00% 96.15% 100.00% 98.59% 91.40% 85.00% 99.54% 100.00% 95.56% 99.32% 98.02% 86.67% 82.45% 98.50% 99.34% 97.49%   99.34% 91.40% 98.26% 93.06%  
50.00% 100.00% - 100.00% - 100.00% 75.00% 88.89% 100.00% 100.00% 100.00% - - 100.00% 0.00% 100.00% 100.00% 90.91%   100.00% 88.89% 100.00% 86.06%  
2.84% 7.52% 0.00% 1.89% 0.00% 3.40% 1.13% 13.04% 1.80% 0.28% 0.34% 0.00% 0.00% 21.05% 0.17% 1.48% 8.43% 4.78%   4.78% 0.17% 1.64% 3.79%  
50.00% 14.29% - 50.00% - 60.00% 0.00% 11.11% 100.00% 100.00% - - - 0.00% - 0.00% 33.33% 85.71%   72.86% 5.56% 41.67% 42.04%  
89.88% 96.71% 100.00% 79.45% 100.00% 100.00% 88.93% 70.21% 97.45% 99.43% 80.00% 98.95% 98.44% 93.94% 81.22% 99.79% 100.00% 94.51%   99.79% 88.93% 97.08% 92.72%  
48.99% 53.42% 80.00% 56.16% 40.00% 84.81% 2.42% 19.15% 14.12% 87.43% 80.00% 6.72% 3.91% 60.61% 66.85% 15.02% 5.45% 7.32%   66.85% 7.32% 44.49% 40.69%  
70.37% 100.00% - 57.14% 100.00% 100.00% 92.31% 100.00% 100.00% 100.00% 70.59% 100.00% 96.55% 100.00% 93.33% 96.17% 85.71% 93.33%   100.00% 92.31% 96.55% 91.50%  
61.11% 40.43% - 20.00% 0.00% 24.49% 36.36% 0.00% 85.52% 25.81% 0.00% 68.18% 0.00% - 35.24% 7.10% 85.71% 60.00%   60.56% 3.55% 30.52% 34.37%  
53.33% 100.00% - 100.00% 100.00% 100.00% 92.31% 100.00% 93.13% 100.00% 100.00% 100.00% - 100.00% 81.82% 100.00% 100.00% 100.00%   100.00% 96.56% 100.00% 95.04%  
0.00% 11.11% - - - 33.33% - 50.00% - - 100.00% - 100.00% - - 100.00% - 50.00%   100.00% 22.22% 50.00% 55.56%  
3.23% 20.93% - 0.00% 0.00% 13.64% 0.00% 40.00% 0.00% 0.00% 50.00% 0.00% 100.00% 0.00% 0.00% 0.93% 0.00% 25.00%   20.93% 0.00% 0.00% 14.93%  
100.00% 100.00% - 80.00% - 100.00% 100.00% - 87.50% 100.00% 66.67% 100.00% - - 66.67% 100.00% 100.00% 100.00%   100.00% 87.50% 100.00% 92.37%  
86.96% 100.00% 100.00% 100.00% - 100.00% 100.00% - 100.00% 100.00% 100.00% - 100.00% - - 100.00% - 95.65%   100.00% 100.00% 100.00% 98.55%  
40.00% 100.00% 100.00% - - 100.00% 76.92% - 100.00% 100.00% 100.00% - - - 54.55% 99.87% - 96.67%   100.00% 76.92% 100.00% 88.00%  
- - - - - 100.00% - - - 100.00% - - - - - 0.00% - -   100.00% 0.00% 100.00% 66.67%  
66.67% 100.00% - - - - 94.12% - 100.00% 100.00% 100.00% 100.00% 100.00% - 100.00% 99.28% 90.91% 100.00%   100.00% 96.70% 100.00% 95.91%  
100.00% 100.00% 100.00% - - - 94.12% 0.00% 100.00% 100.00% 90.91% 100.00% - - 83.87% 94.32% 42.86% 90.48%   100.00% 90.48% 94.32% 84.35%  
- 100.00% - - - 100.00% - - 100.00% 100.00% - 100.00% - - - 100.00% 50.00% 100.00%   100.00% 100.00% 100.00% 93.75%  
71.43% 100.00% 100.00% 87.50% - 100.00% 100.00% 0.00% 100.00% 100.00% 100.00% 100.00% 100.00% - 88.89% 100.00% 100.00% 89.13%   100.00% 89.01% 100.00% 89.81%  
100.00% 100.00% - 100.00% - - 83.33% 100.00% 100.00% 100.00% 90.91% - - - 73.91% 97.18% - 41.18%   100.00% 83.33% 100.00% 89.68%  
100.00% 97.73% - 100.00% - - 80.00% 100.00% 100.00% 100.00% 97.06% 100.00% - - 80.95% 100.00% - 100.00%   100.00% 97.39% 100.00% 96.31%  
100.00% - - 52.38% - - - - 98.31% 100.00% 100.00% - - - 72.92% 99.14% - 92.00%   100.00% 82.46% 98.72% 89.34%  
- - - 93.75% - 100.00% 33.33% - 100.00% 100.00% 100.00% - - 0.00% 88.39% 99.61% - 85.71%   100.00% 85.71% 96.68% 80.08%  
100.00% 100.00% - 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 98.87% 100.00% - - 100.00% 99.74% 93.62% 96.05%   100.00% 99.74% 100.00% 99.22%  
93.69% 98.15% 98.82% 95.05% 98.52% 99.28% 94.24% 97.49% 99.48% 98.26% 95.95% 98.99% 99.49% 97.98% 97.72% 99.11% 98.62% 95.74%   98.99% 95.95% 98.21% 97.59%
Key
Upper quartile performance

Inter-quartile performance

Lower quartile performance

Information metric
Performance metric
Information metric
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dee Valley
Dŵr Cymru
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Mains diversions - written acknowledgements within target W16.1 PERF
Mains diversions- applications returned/refused/questioned W16.1a INFO
Mains diversions (without constraints) - quotations within target W17.1 PERF
Mains diversions (with constraints) - quotations within target W17.2 PERF
Mains diversion quotations - % where agreed extension W17.2a INFO
Mains diversions - construction/commissioning within target W18.1 PERF
Self-lay point of connection applications - written acknowledgements within target W19.1 PERF
Self-lay Point of Connection report < 500 plots etc - reports issued within target W20.1 PERF
Self-lay Point of Connection reports >500 plots etc - reports issued within target W21.1 PERF
Self-lay design approval and terms request application - written acknowledgements within target W22.1 PERF
Sel-lay design and terms request <500 plots etc - quotations within target W23.1 PERF
Self-lay design and terms request >500 plots etc - quotations within target W24.1 PERF
Self-lay signed agreement - acknowledgements within target W25.1 PERF
Self-lay water for pressure/bacteriological testing - provided within target W26.1 PERF
Self-lay permanent water supply - provided within target W27.1 PERF
Self-lay vesting certificates - issued within target W28.1 PERF
Self-lay Asset Payments - issued within target W29.1 PERF
Self-lay plot references and costing details - issued within target W30.1 PERF
20-49 50-99 1-5 5-9 1-5 50-99 20-49 1-5 100-199 20-49 50-99 20-49 10-19 5-9 100-199 50-99 20-49 50-99  
500-999 1K-3K 50-99 300-499 20-49 500-999 500-999 100-199 1K-3K 500-999 200-299 500-999 300-499 50-99 1K-3K 1K-3K 300-499 500-999  
500-999 1K-3K 50-99 300-499 20-49 500-999 500-999 100-199 1K-3K 500-999 200-299 500-999 300-499 50-99 1K-3K 1K-3K 300-499 500-999  
5K-10K 3K-5K 300-499 500-999 100-199 1K-3K 5K-10K 300-499 3K-5K 5K-10K 1K-3K 3K-5K 3K-5K 500-999 25K-50K 5K-10K 1K-3K 5K-10K  
1K-3K 3K-5K 300-499 500-999 50-99 1K-3K 1K-3K 300-499 1K-3K 1K-3K 500-999 1K-3K 1K-3K 100-199 5K-10K 500-999 1K-3K 1K-3K  
1K-3K 3K-5K 300-499 500-999 50-99 1K-3K 1K-3K 300-499 1K-3K 1K-3K 500-999 1K-3K 1K-3K 100-199 5K-10K 500-999 1K-3K 1K-3K  
200-299 50-99 5-9 20-49 1-5 20-49 100-199 10-19 100-199 100-199 5-9 20-49 20-49 5-9 50-99 100-199 50-99 50-99  
200-299 50-99 5-9 20-49 1-5 20-49 100-199 10-19 100-199 100-199 5-9 20-49 20-49 5-9 50-99 100-199 50-99 50-99  
50-99 50-99 5-9 20-49 1-5 20-49 50-99 10-19 100-199 100-199 20-49 20-49 20-49 5-9 100-199 50-99 20-49 50-99  
1-5 1-5 0 0 0 1-5 1-5 1-5 1-5 0 0 0 0 1-5 0 0 5-9 5-9  
50-99 50-99 5-9 20-49 1-5 20-49 50-99 10-19 100-199 100-199 20-49 20-49 20-49 10-19 100-199 50-99 20-49 100-199  
1-5 1-5 0 0 0 1-5 0 1-5 1-5 0 0 0 0 0 0 0 5-9 1-5  
50-99 100-199 5-9 10-19 1-5 10-19 100-199 5-9 100-199 50-99 10-19 100-199 10-19 5-9 50-99 100-199 20-49 50-99  
50-99 100-199 5-9 10-19 1-5 10-19 100-199 5-9 100-199 50-99 10-19 100-199 10-19 5-9 50-99 100-199 20-49 50-99  
20-49 20-49 0 1-5 0 10-19 10-19 0 50-99 20-49 10-19 10-19 20-49 1-5 50-99 100-199 5-9 20-49  
20-49 20-49 0 1-5 0 10-19 10-19 0 50-99 10-19 5-9 10-19 5-9 0 50-99 100-199 5-9 20-49  
10-19 20-49 0 1-5 1-5 5-9 1-5 1-5 50-99 20-49 1-5 5-9 0 1-5 20-49 20-49 1-5 5-9  
0 0 0 0 0 1-5 0 0 0 0 1-5 0 0 0 0 0 0 1-5  
10-19 20-49 0 1-5 1-5 10-19 1-5 1-5 50-99 20-49 1-5 5-9 0 1-5 20-49 20-49 1-5 5-9  
0 20-49 0 5-9 0 1-5 5-9 0 20-49 5-9 1-5 10-19 0 0 10-19 20-49 1-5 5-9  
20-49 0 0 1-5 0 1-5 5-9 0 20-49 10-19 5-9 0 0 0 0 300-499 0 20-49  
5-9 0 0 0 0 1-5 5-9 0 10-19 10-19 1-5 0 0 0 10-19 300-499 0 20-49  
0 0 0 0 0 1-5 0 0 0 1-5 0 0 0 0 0 0 0 0  
0 20-49 0 0 0 0 10-19 0 20-49 10-19 1-5 1-5 0 0 20-49 100-199 5-9 20-49  
0 20-49 0 0 0 0 10-19 0 50-99 5-9 10-19 0 0 0 10-19 100-199 1-5 20-49  
0 1-5 0 0 0 0 0 0 1-5 1-5 0 1-5 0 0 0 5-9 1-5 1-5  
0 20-49 0 1-5 0 0 5-9 0 50-99 5-9 1-5 0 1-5 0 20-49 50-99 1-5 20-49  
0 20-49 0 1-5 0 0 5-9 1-5 20-49 5-9 10-19 0 0 0 10-19 50-99 0 10-19  
0 20-49 0 5-9 0 0 1-5 1-5 20-49 10-19 10-19 5-9 0 0 10-19 10-19 0 1-5  
0 0 0 20-49 0 0 0 0 100-199 1-5 1-5 0 0 0 20-49 200-299 0 10-19  
0 0 0 20-49 0 1-5 1-5 0 50-99 5-9 1-5 0 0 1-5 20-49 100-199 0 5-9  
0 1K-3K 0 300-499 10-19 50-99 0 20-49 1K-3K 5-9 1K-3K 0 0 0 3K-5K 3K-5K 200-299 300-499  
Key
Performance metric

Information metric
Performance metric
Information metric
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dee Valley
Dŵr Cymru
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Mains diversions - written acknowledgements within target W16.1 PERF
Mains diversions- applications returned/refused/questioned W16.1a INFO
Mains diversions (without constraints) - quotations within target W17.1 PERF
Mains diversions (with constraints) - quotations within target W17.2 PERF
Mains diversion quotations - % where agreed extension W17.2a INFO
Mains diversions - construction/commissioning within target W18.1 PERF
Self-lay point of connection applications - written acknowledgements within target W19.1 PERF
Self-lay Point of Connection report < 500 plots etc - reports issued within target W20.1 PERF
Self-lay Point of Connection reports >500 plots etc - reports issued within target W21.1 PERF
Self-lay design approval and terms request application - written acknowledgements within target W22.1 PERF
Sel-lay design and terms request <500 plots etc - quotations within target W23.1 PERF
Self-lay design and terms request >500 plots etc - quotations within target W24.1 PERF
Self-lay signed agreement - acknowledgements within target W25.1 PERF
Self-lay water for pressure/bacteriological testing - provided within target W26.1 PERF
Self-lay permanent water supply - provided within target W27.1 PERF
Self-lay vesting certificates - issued within target W28.1 PERF
Self-lay Asset Payments - issued within target W29.1 PERF
Self-lay plot references and costing details - issued within target W30.1 PERF
100-199 300-499 20-49 20-49 10-19 300-499 200-299 1-5 500-999 100-199 100-199 200-299 20-49 20-49 500-999 300-499 100-199 100-199  
1K-3K 5K-10K 300-499 1K-3K 100-199 1K-3K 1K-3K 300-499 3K-5K 1K-3K 1K-3K 1K-3K 1K-3K 300-499 5K-10K 5K-10K 1K-3K 1K-3K  
1K-3K 5K-10K 300-499 1K-3K 100-199 1K-3K 1K-3K 300-499 3K-5K 1K-3K 1K-3K 1K-3K 1K-3K 300-499 5K-10K 5K-10K 1K-3K 1K-3K  
25K-50K 10K-25K 1K-3K 3K-5K 300-499 10K-25K 25K-50K 1K-3K 10K-25K 10K-25K 10K-25K 10K-25K 10K-25K 3K-5K 50K-100K 10K-25K 5K-10K 10K-25K  
10K-25K 10K-25K 1K-3K 1K-3K 300-499 5K-10K 10K-25K 1K-3K 10K-25K 5K-10K 3K-5K 5K-10K 5K-10K 1K-3K 25K-50K 3K-5K 3K-5K 10K-25K  
10K-25K 10K-25K 1K-3K 1K-3K 300-499 5K-10K 10K-25K 1K-3K 10K-25K 5K-10K 3K-5K 5K-10K 5K-10K 1K-3K 25K-50K 3K-5K 3K-5K 10K-25K  
500-999 300-499 20-49 100-199 5-9 100-199 300-499 100-199 500-999 300-499 50-99 100-199 100-199 20-49 200-299 500-999 200-299 300-499  
500-999 300-499 20-49 100-199 5-9 100-199 300-499 100-199 500-999 300-499 50-99 100-199 100-199 20-49 200-299 500-999 200-299 300-499  
300-499 200-299 20-49 100-199 5-9 100-199 300-499 50-99 500-999 300-499 200-299 100-199 100-199 20-49 500-999 200-299 100-199 300-499  
10-19 20-49 0 1-5 0 5-9 1-5 5-9 10-19 1-5 1-5 0 0 5-9 1-5 1-5 10-19 20-49  
300-499 300-499 20-49 100-199 5-9 100-199 300-499 50-99 500-999 300-499 200-299 100-199 100-199 20-49 500-999 200-299 100-199 300-499  
5-9 10-19 0 1-5 0 5-9 1-5 5-9 1-5 1-5 0 0 0 5-9 0 1-5 10-19 10-19  
200-299 300-499 20-49 50-99 10-19 50-99 500-999 20-49 500-999 100-199 50-99 300-499 100-199 20-49 100-199 300-499 100-199 300-499  
200-299 300-499 20-49 50-99 10-19 50-99 300-499 20-49 500-999 100-199 50-99 300-499 100-199 20-49 100-199 300-499 100-199 300-499  
50-99 20-49 0 5-9 1-5 20-49 20-49 1-5 100-199 100-199 10-19 20-49 20-49 1-5 100-199 300-499 5-9 20-49  
50-99 20-49 0 5-9 1-5 20-49 20-49 1-5 100-199 20-49 10-19 20-49 5-9 0 100-199 300-499 5-9 20-49  
20-49 20-49 0 5-9 1-5 10-19 10-19 1-5 100-199 50-99 1-5 10-19 0 1-5 50-99 100-199 1-5 10-19  
1-5 5-9 0 0 0 1-5 0 1-5 0 0 1-5 0 1-5 0 0 1-5 0 1-5  
20-49 20-49 0 5-9 1-5 20-49 10-19 5-9 100-199 50-99 5-9 10-19 1-5 1-5 50-99 100-199 1-5 10-19  
5-9 20-49 0 5-9 0 5-9 10-19 0 20-49 10-19 1-5 10-19 0 0 10-19 20-49 1-5 10-19  
20-49 1-5 1-5 1-5 0 10-19 10-19 0 20-49 10-19 10-19 0 1-5 0 0 500-999 0 20-49  
5-9 1-5 1-5 0 0 1-5 10-19 0 10-19 10-19 1-5 0 0 0 10-19 500-999 0 20-49  
0 0 0 0 0 1-5 0 0 0 1-5 0 0 0 0 0 1-5 0 0  
5-9 20-49 0 0 0 0 10-19 0 50-99 10-19 5-9 1-5 1-5 0 50-99 200-299 10-19 50-99  
1-5 50-99 1-5 0 0 0 10-19 1-5 100-199 10-19 20-49 1-5 0 0 20-49 200-299 5-9 50-99  
0 5-9 0 0 0 1-5 0 0 5-9 1-5 0 1-5 0 0 0 10-19 1-5 1-5  
5-9 20-49 1-5 5-9 0 1-5 10-19 1-5 100-199 10-19 10-19 1-5 1-5 0 50-99 100-199 5-9 20-49  
1-5 20-49 0 1-5 0 0 5-9 1-5 50-99 10-19 20-49 0 0 0 20-49 100-199 0 20-49  
1-5 50-99 0 10-19 0 0 5-9 1-5 50-99 10-19 20-49 5-9 0 0 20-49 20-49 0 1-5  
1-5 0 0 20-49 0 0 0 0 200-299 5-9 1-5 0 0 0 20-49 300-499 0 20-49  
0 0 0 20-49 0 1-5 1-5 0 50-99 5-9 5-9 0 0 1-5 100-199 200-299 0 10-19  
100-199 3K-5K 0 300-499 10-19 100-199 1-5 20-49 3K-5K 5-9 1K-3K 100-199 0 0 3K-5K 3K-5K 500-999 500-999  
Key
Performance metric

Information metric

Chart 1: Developer Services levels of service performance - % within target and activity levels water supply
Quarter 2 (Jul - Sept) 2017-18

This report
Industry Average
Volumes

Chart 2: Developer Services levels of service performance - % within target and activity levels water supply
Rolling year to date

This report
Industry Average
Volumes

Chart 3: Developer Services levels of service performance - % within target and activity levels water supply
Latest 4 quarters

Quarter 3 2016-17
Quarter 4 (Jan - Mar) 2016-17
Q1 2017-18
This report
Industry Average
Volumes
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dee Valley
Dŵr Cymru
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Mains diversions - written acknowledgements within target W16.1 PERF
Mains diversions- applications returned/refused/questioned W16.1a INFO
Mains diversions (without constraints) - quotations within target W17.1 PERF
Mains diversions (with constraints) - quotations within target W17.2 PERF
Mains diversion quotations - % where agreed extension W17.2a INFO
Mains diversions - construction/commissioning within target W18.1 PERF
Self-lay point of connection applications - written acknowledgements within target W19.1 PERF
Self-lay Point of Connection report < 500 plots etc - reports issued within target W20.1 PERF
Self-lay Point of Connection reports >500 plots etc - reports issued within target W21.1 PERF
Self-lay design approval and terms request application - written acknowledgements within target W22.1 PERF
Sel-lay design and terms request <500 plots etc - quotations within target W23.1 PERF
Self-lay design and terms request >500 plots etc - quotations within target W24.1 PERF
Self-lay signed agreement - acknowledgements within target W25.1 PERF
Self-lay water for pressure/bacteriological testing - provided within target W26.1 PERF
Self-lay permanent water supply - provided within target W27.1 PERF
Self-lay vesting certificates - issued within target W28.1 PERF
Self-lay Asset Payments - issued within target W29.1 PERF
Self-lay plot references and costing details - issued within target W30.1 PERF
Water Totals
37 83 3 7 3 88 42 1 138 48 63 42 14 7 129 82 26 50  
782 1,615 97 427 33 635 536 119 1,181 567 259 719 494 91 1,937 1,826 345 727  
782 1,615 97 427 33 545 536 119 1,181 567 259 719 494 91 1,937 1,826 345 727  
6,585 4,577 489 989 105 2,276 9,520 352 4,483 5,841 2,799 3,156 4,021 898 25,944 7,123 2,119 5,549  
2,387 3,408 414 744 67 1,660 2,682 463 2,879 1,792 891 1,923 1,550 130 6,651 962 1,043 2,613  
1,307 3,408 414 744 67 1,660 2,682 463 2,879 1,792 891 1,923 1,550 130 6,651 962 1,043 2,613  
201 96 8 36 3 34 100 18 103 114 5 35 33 9 82 140 52 93  
201 96 8 36 3 34 100 18 103 114 5 35 33 9 82 140 52 93  
78 62 6 23 2 32 84 11 121 100 25 43 33 8 134 75 36 99  
2 4 0 0 0 1 2 4 2 0 0 0 0 2 0 0 5 8  
80 66 6 23 2 33 86 15 123 100 25 43 33 10 134 75 41 107  
2 2 0 0 0 1 0 4 1 0 0 0 0 0 0 0 5 4  
60 102 5 16 1 17 149 8 150 60 11 129 19 8 52 127 29 72  
60 102 5 16 1 17 149 8 150 60 11 129 19 8 52 127 29 72  
33 22 0 3 0 16 12 0 80 45 13 12 20 1 50 188 5 20  
33 22 0 2 0 16 12 0 80 11 9 12 5 0 50 188 5 20  
12 23 0 4 1 9 4 2 62 35 1 8 0 1 29 47 2 7  
0 0 0 0 0 3 0 0 0 0 3 0 0 0 0 0 0 1  
12 23 0 4 1 12 4 2 62 35 4 8 0 1 29 47 2 8  
0 38 0 5 0 4 6 0 20 7 2 15 0 0 10 25 2 5  
23 0 0 1 0 2 5 0 22 15 5 0 0 0 0 367 0 32  
5 0 0 0 0 1 6 0 18 10 3 0 0 0 11 383 0 25  
0 0 0 0 0 1 0 0 0 3 0 0 0 0 0 0 0 0  
0 24 0 0 0 0 10 0 41 10 2 1 0 0 45 146 6 28  
0 46 0 0 0 0 11 0 64 9 10 0 0 0 10 125 4 37  
0 2 0 0 0 0 0 0 4 3 0 1 0 0 0 8 1 2  
0 20 0 4 0 0 7 0 74 9 3 0 1 0 41 93 3 21  
0 29 0 1 0 0 6 1 31 9 11 0 0 0 12 98 0 15  
0 49 0 5 0 0 4 1 24 16 19 7 0 0 11 18 0 1  
0 0 0 20 0 0 0 0 124 4 1 0 0 0 26 216 0 12  
0 0 0 24 0 2 3 0 58 6 4 0 0 1 36 157 0 9  
0 2,785 0 417 16 74 0 28 1,734 5 1,241 0 0 0 3,311 4,499 220 308  
10,205 12,985 1,022 2,726 231 4,855 13,189 1,008 11,413 8,708 5,371 6,091 6,185 1,156 38,521 16,705 3,898 9,734
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dee Valley
Dŵr Cymru
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Mains diversions - written acknowledgements within target W16.1 PERF
Mains diversions- applications returned/refused/questioned W16.1a INFO
Mains diversions (without constraints) - quotations within target W17.1 PERF
Mains diversions (with constraints) - quotations within target W17.2 PERF
Mains diversion quotations - % where agreed extension W17.2a INFO
Mains diversions - construction/commissioning within target W18.1 PERF
Self-lay point of connection applications - written acknowledgements within target W19.1 PERF
Self-lay Point of Connection report < 500 plots etc - reports issued within target W20.1 PERF
Self-lay Point of Connection reports >500 plots etc - reports issued within target W21.1 PERF
Self-lay design approval and terms request application - written acknowledgements within target W22.1 PERF
Sel-lay design and terms request <500 plots etc - quotations within target W23.1 PERF
Self-lay design and terms request >500 plots etc - quotations within target W24.1 PERF
Self-lay signed agreement - acknowledgements within target W25.1 PERF
Self-lay water for pressure/bacteriological testing - provided within target W26.1 PERF
Self-lay permanent water supply - provided within target W27.1 PERF
Self-lay vesting certificates - issued within target W28.1 PERF
Self-lay Asset Payments - issued within target W29.1 PERF
Self-lay plot references and costing details - issued within target W30.1 PERF
Water Totals
9 82 2 7 2 87 41 1 137 48 56 42 14 7 100 82 25 47  
740 1,615 97 425 31 631 531 119 1,180 567 252 718 488 80 1,936 1,813 345 723  
323 573 0 68 8 362 293 4 797 174 99 154 234 74 458 958 28 381  
5,935 4,526 473 937 105 2,276 8,381 351 4,478 5,841 2,761 3,136 4,011 894 25,944 7,121 2,108 5,491  
2,341 3,367 406 700 67 1,646 2,405 450 2,863 1,630 778 1,901 1,550 129 5,957 906 1,021 2,254  
242 1,238 68 70 25 350 419 15 655 722 191 381 277 68 5,092 424 205 176  
163 96 8 35 3 34 91 15 103 114 5 35 33 9 81 137 51 93  
137 39 0 23 0 27 70 7 90 79 2 30 31 3 5 73 10 91  
30 61 6 23 2 31 61 9 120 100 24 43 32 8 114 75 35 97  
0 4 0 0 0 1 2 4 2 0 0 0 0 2 0 0 5 8  
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0  
0 1 0 0 0 1 0 1 1 0 0 0 0 0 0 0 2 4  
60 99 5 14 1 17 140 8 147 59 11 128 19 6 45 127 29 69  
17 54 5 11 0 17 1 1 32 53 10 15 0 1 39 27 2 3  
24 22 0 1 0 16 10 0 80 45 9 12 19 1 50 179 4 18  
17 10 0 0 0 7 1 0 69 4 0 10 0 0 21 11 5 14  
6 23 0 4 1 9 3 2 62 35 1 8 0 1 24 47 2 7  
0 0 0 0 0 1 0 0 0 0 3 0 0 0 0 0 0 1  
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0  
0 38 0 4 0 4 6 0 16 7 2 15 0 0 7 25 2 5  
20 0 0 1 0 2 5 0 22 15 5 0 0 0 0 367 0 30  
2 0 0 0 0 1 4 0 18 10 3 0 0 0 6 382 0 24  
0 0 0 0 0 1 0 0 0 3 0 0 0 0 0 0 0 0  
0 24 0 0 0 0 10 0 41 10 2 1 0 0 45 145 6 28  
0 46 0 0 0 0 11 0 64 9 10 0 0 0 10 118 1 34  
0 2 0 0 0 0 0 0 4 3 0 1 0 0 0 8 1 2  
0 20 0 3 0 0 7 0 74 9 3 0 1 0 38 93 3 20  
0 29 0 1 0 0 5 1 31 9 11 0 0 0 11 97 0 6  
0 48 0 5 0 0 4 1 24 16 18 7 0 0 10 18 0 1  
0 0 0 11 0 0 0 0 122 4 1 0 0 0 26 215 0 11  
0 0 0 24 0 2 1 0 58 6 4 0 0 0 36 157 0 7  
0 2,785 0 417 16 74 0 28 1,734 5 1,241 0 0 0 3,311 4,487 220 278  
9,330 12,887 997 2,612 228 4,833 11,718 989 11,380 8,545 5,200 6,047 6,167 1,137 37,751 16,599 3,858 9,254
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dee Valley
Dŵr Cymru
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Mains diversions - written acknowledgements within target W16.1 PERF
Mains diversions- applications returned/refused/questioned W16.1a INFO
Mains diversions (without constraints) - quotations within target W17.1 PERF
Mains diversions (with constraints) - quotations within target W17.2 PERF
Mains diversion quotations - % where agreed extension W17.2a INFO
Mains diversions - construction/commissioning within target W18.1 PERF
Self-lay point of connection applications - written acknowledgements within target W19.1 PERF
Self-lay Point of Connection report < 500 plots etc - reports issued within target W20.1 PERF
Self-lay Point of Connection reports >500 plots etc - reports issued within target W21.1 PERF
Self-lay design approval and terms request application - written acknowledgements within target W22.1 PERF
Sel-lay design and terms request <500 plots etc - quotations within target W23.1 PERF
Self-lay design and terms request >500 plots etc - quotations within target W24.1 PERF
Self-lay signed agreement - acknowledgements within target W25.1 PERF
Self-lay water for pressure/bacteriological testing - provided within target W26.1 PERF
Self-lay permanent water supply - provided within target W27.1 PERF
Self-lay vesting certificates - issued within target W28.1 PERF
Self-lay Asset Payments - issued within target W29.1 PERF
Self-lay plot references and costing details - issued within target W30.1 PERF
Water Totals
131 344 26 27 19 442 202 2 546 140 191 224 49 37 525 330 118 177  
2,612 5,381 388 1,343 163 2,409 2,223 401 4,606 2,269 1,048 2,785 1,894 422 8,172 6,737 1,333 2,888  
2,612 5,381 388 1,343 163 2,319 2,223 401 4,606 2,269 1,048 2,785 1,894 422 8,172 6,737 1,333 2,888  
34,227 17,200 2,275 3,361 401 10,741 32,427 1,354 17,967 23,265 10,892 10,806 12,350 3,773 87,735 19,319 6,561 21,323  
11,529 13,020 1,364 2,948 335 6,699 12,035 1,539 12,671 6,788 3,269 7,573 5,838 1,017 28,057 4,451 4,301 10,130  
10,449 13,020 1,364 2,948 335 6,699 12,035 1,539 12,676 6,788 3,269 7,573 5,838 1,017 28,057 4,451 4,301 10,130  
563 351 36 130 8 164 462 139 551 383 91 152 101 33 292 528 215 322  
563 351 36 130 8 164 462 139 551 383 91 152 101 33 292 528 215 322  
411 283 28 104 7 142 349 60 654 354 293 146 101 30 587 267 152 438  
12 23 0 2 0 5 4 9 12 1 1 0 0 8 1 4 14 22  
423 306 28 106 7 147 353 69 666 355 294 146 101 38 588 271 166 460  
8 14 0 2 0 5 1 9 2 1 0 0 0 6 0 2 12 14  
247 365 30 73 10 79 506 47 588 175 55 476 128 33 181 486 110 328  
247 365 30 73 10 79 495 47 588 175 55 476 128 33 181 486 110 328  
54 47 0 7 1 49 26 1 145 103 17 22 29 1 105 366 7 30  
54 47 0 5 1 49 22 1 145 31 11 22 5 0 105 366 7 30  
30 34 0 5 3 19 13 3 131 90 3 17 0 1 55 106 3 12  
1 9 0 0 0 3 0 2 0 0 3 0 1 0 0 1 0 4  
31 43 0 5 3 22 13 5 131 90 6 17 1 1 55 107 3 16  
5 48 0 5 0 8 14 0 32 13 3 17 0 0 15 43 4 11  
23 1 1 1 0 11 11 0 25 15 11 0 1 0 0 805 0 46  
5 1 1 0 0 2 13 0 18 10 4 0 0 0 11 744 0 30  
0 0 0 0 0 1 0 0 0 3 0 0 0 0 0 1 0 0  
9 24 0 0 0 0 17 0 66 10 7 1 1 0 82 278 11 64  
3 76 1 0 0 0 17 1 110 11 22 4 0 0 31 229 7 63  
0 8 0 0 0 1 0 0 6 3 0 4 0 0 0 16 2 2  
7 47 1 8 0 1 14 1 135 12 10 3 1 0 63 168 5 46  
2 43 0 1 0 0 6 1 58 10 33 0 0 0 23 177 0 34  
1 88 0 10 0 0 5 1 55 17 34 7 0 0 21 41 0 4  
1 0 0 21 0 0 0 0 236 5 1 0 0 0 48 349 0 25  
0 0 0 48 0 2 3 0 90 7 6 0 0 1 112 255 0 14  
156 3,904 0 417 16 147 1 28 3,084 5 1,325 140 0 0 3,944 4,676 815 861  
51,080 45,793 4,151 9,355 1,012 21,011 50,052 3,591 45,138 33,693 20,269 22,721 20,495 5,356 134,731 40,987 15,037 37,159
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dee Valley
Dŵr Cymru
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Mains diversions - written acknowledgements within target W16.1 PERF
Mains diversions- applications returned/refused/questioned W16.1a INFO
Mains diversions (without constraints) - quotations within target W17.1 PERF
Mains diversions (with constraints) - quotations within target W17.2 PERF
Mains diversion quotations - % where agreed extension W17.2a INFO
Mains diversions - construction/commissioning within target W18.1 PERF
Self-lay point of connection applications - written acknowledgements within target W19.1 PERF
Self-lay Point of Connection report < 500 plots etc - reports issued within target W20.1 PERF
Self-lay Point of Connection reports >500 plots etc - reports issued within target W21.1 PERF
Self-lay design approval and terms request application - written acknowledgements within target W22.1 PERF
Sel-lay design and terms request <500 plots etc - quotations within target W23.1 PERF
Self-lay design and terms request >500 plots etc - quotations within target W24.1 PERF
Self-lay signed agreement - acknowledgements within target W25.1 PERF
Self-lay water for pressure/bacteriological testing - provided within target W26.1 PERF
Self-lay permanent water supply - provided within target W27.1 PERF
Self-lay vesting certificates - issued within target W28.1 PERF
Self-lay Asset Payments - issued within target W29.1 PERF
Self-lay plot references and costing details - issued within target W30.1 PERF
Water Totals
75 342 24 25 16 441 196 2 545 135 166 224 49 37 419 326 116 165  
2,505 5,381 387 1,339 158 2,405 2,218 394 4,603 2,269 1,038 2,784 1,844 403 8,088 6,683 1,332 2,867  
938 1,575 1 201 59 1,205 1,141 44 3,049 211 265 647 1,014 248 1,655 3,403 162 1,330  
31,953 16,806 2,253 3,158 394 10,736 31,083 1,353 17,942 23,263 10,676 10,691 12,302 3,714 87,651 19,304 6,513 21,075  
11,412 12,756 1,340 2,735 335 6,562 10,620 1,499 12,513 6,209 2,757 7,466 5,838 994 25,518 4,246 4,212 8,964  
1,902 3,570 143 374 99 1,376 2,237 29 2,664 2,414 890 1,404 1,189 254 11,403 1,879 988 2,740  
439 350 36 127 8 164 448 124 551 383 91 152 100 33 288 524 213 318  
399 139 0 79 0 113 299 74 499 159 37 137 97 19 28 275 91 301  
198 280 28 100 7 140 319 51 651 354 280 145 99 26 484 263 151 427  
6 23 0 2 0 5 3 8 12 1 1 0 0 8 0 4 14 20  
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0  
4 2 0 1 0 3 0 1 2 1 0 0 0 0 0 0 4 12  
222 353 30 58 10 79 450 33 573 174 44 471 126 31 147 485 110 310  
121 195 24 41 4 67 12 9 83 153 44 32 5 20 121 73 6 24  
38 47 0 4 1 49 24 1 145 103 12 22 28 1 98 352 6 28  
33 19 0 1 0 12 8 0 124 8 0 15 0 0 37 26 6 18  
16 34 0 5 3 19 12 3 122 90 3 17 0 1 45 106 3 12  
0 1 0 0 0 1 0 1 0 0 3 0 1 0 0 1 0 2  
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0  
5 48 0 4 0 8 14 0 28 13 2 17 0 0 10 43 4 11  
20 1 1 1 0 11 11 0 25 15 11 0 1 0 0 805 0 44  
2 1 1 0 0 2 10 0 18 10 4 0 0 0 6 743 0 29  
0 0 0 0 0 1 0 0 0 3 0 0 0 0 0 0 0 0  
6 24 0 0 0 0 16 0 66 10 7 1 1 0 82 276 10 64  
3 76 1 0 0 0 16 0 110 11 20 4 0 0 26 216 3 57  
0 8 0 0 0 1 0 0 6 3 0 4 0 0 0 16 1 2  
5 47 1 7 0 1 14 0 135 12 10 3 1 0 56 168 5 41  
2 43 0 1 0 0 5 1 58 10 30 0 0 0 17 172 0 14  
1 86 0 10 0 0 4 1 55 17 33 7 0 0 17 41 0 4  
1 0 0 11 0 0 0 0 232 5 1 0 0 0 35 346 0 23  
0 0 0 45 0 2 1 0 90 7 6 0 0 0 99 254 0 12  
156 3,904 0 417 16 147 1 28 3,084 5 1,310 140 0 0 3,944 4,664 763 827  
47,858 44,947 4,102 8,892 997 20,860 47,169 3,501 44,905 33,106 19,448 22,492 20,391 5,248 131,658 40,622 14,830 35,575
Key:
Upper quartile performance
Inter-quartile performance
Lower quartile performance
Information metric
Metric Ref Type
Anglian
Dŵr Cymru
Northumbrian
Severn Trent
South West
Southern
Thames
United Utilities
Wessex
Yorkshire
 
Upper Quartile1
Lower Quartile2
Median
Average
Pre-development enquiry – reports issued within target S1.1 PERF
Sewer requisition - written acknowledgement of applications within target S2.1 PERF
Sewer requisition - applications refused/returned/questioned S2.1a INFO
Sewer requisition design – offers issued within target S3.1 PERF
Sewer requisition – constructed and commissioned within agreed extension S4.1 PERF
Sewer requisition – constructed and commissioned - extensions agreed S4.1a INFO
Technical vetting of adoptions & diversions– acknowledgements within target S5.1 PERF
Technical vetting of adoptions & diversions – applications refused/returned/questioned S5.1a INFO
Technical vetting of adoptions & diversions – approval or rejection letters within target S6.1 PERF
Technical vetting of adoptions & diversions – extensions agreed S6.1a INFO
Adoption legal agreement – draft agreements issued within target S7.1 PERF
s106 sewer connection - approval letters issued within target S8.1 PERF
s106 sewer connection - rejection letters issued within target S9.1 PERF
Sewerage Average
99.51% 98.86% 100.00% 100.00% 100.00% 100.00% 81.94% 100.00% 91.87% 99.43%   100.00% 98.86% 99.76% 97.16%  
100.00% 100.00% - 100.00% 100.00% 100.00% 77.03% - 100.00% 100.00%   100.00% 100.00% 100.00% 97.13%  
50.00% 11.11% - 85.71% 75.00% 82.35% 0.00% - 88.89% 66.67%   84.03% 30.56% 70.83% 57.47%  
83.33% 100.00% 100.00% 100.00% 91.67% 100.00% 84.21% 100.00% 33.33% 100.00%   100.00% 84.21% 100.00% 89.25%  
- 100.00% - 100.00% 100.00% 100.00% - 100.00% - -   100.00% 100.00% 100.00% 100.00%  
- 100.00% - 100.00% 57.14% 0.00% - 0.00% - -   100.00% 0.00% 57.14% 51.43%  
100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 99.26% 100.00% 100.00% 99.01%   100.00% 100.00% 100.00% 99.83%  
27.61% 12.44% 83.72% 79.56% 100.00% 52.54% 44.44% 12.87% 95.19% 7.33%   83.72% 12.87% 48.49% 51.57%  
100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 99.60%   100.00% 100.00% 100.00% 99.96%  
0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 28.57% 0.00% 0.00% 0.00%   0.00% 0.00% 0.00% 2.86%  
98.90% 100.00% 100.00% 99.10% 100.00% 100.00% 100.00% 100.00% 89.29% 100.00%   100.00% 99.10% 100.00% 98.73%  
100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 99.24% 100.00% 100.00% 99.56%   100.00% 100.00% 100.00% 99.88%  
100.00% 100.00% 100.00% - 99.08% 100.00% 99.40% 99.07% 100.00% 100.00%   100.00% 99.40% 100.00% 99.73%  
99.78% 99.89% 100.00% 99.92% 99.43% 100.00% 95.83% 99.90% 96.91% 99.49%   99.92% 99.43% 99.84% 99.12%
Key
Upper quartile performance

Inter-quartile performance

Lower quartile performance

Information metric
Key:
Upper quartile performance
Inter-quartile performance
Lower quartile performance
Information metric
Metric Ref Type
Anglian
Dŵr Cymru
Northumbrian
Severn Trent
South West
Southern
Thames
United Utilities
Wessex
Yorkshire
 
Upper Quartile1
Lower Quartile2
Median
Average
Pre-development enquiry – reports issued within target S1.1 PERF
Sewer requisition - written acknowledgement of applications within target S2.1 PERF
Sewer requisition - applications refused/returned/questioned S2.1a INFO
Sewer requisition design – offers issued within target S3.1 PERF
Sewer requisition – constructed and commissioned within agreed extension S4.1 PERF
Sewer requisition – constructed and commissioned - extensions agreed S4.1a INFO
Technical vetting of adoptions & diversions– acknowledgements within target S5.1 PERF
Technical vetting of adoptions & diversions – applications refused/returned/questioned S5.1a INFO
Technical vetting of adoptions & diversions – approval or rejection letters within target S6.1 PERF
Technical vetting of adoptions & diversions – extensions agreed S6.1a INFO
Adoption legal agreement – draft agreements issued within target S7.1 PERF
s106 sewer connection - approval letters issued within target S8.1 PERF
s106 sewer connection - rejection letters issued within target S9.1 PERF
Sewerage Average
99.77% 99.77% 100.00% 99.84% 100.00% 99.04% 91.17% 99.75% 95.35% 99.58%   99.84% 99.04% 99.76% 98.43%  
100.00% 100.00% 100.00% 100.00% 98.68% 98.35% 83.82% 100.00% 100.00% 93.75%   100.00% 98.35% 100.00% 97.46%  
31.03% 11.11% 0.00% 84.21% 73.68% 72.73% 0.00% 37.50% 70.00% 56.25%   72.73% 11.11% 46.88% 43.65%  
50.00% 100.00% 100.00% 100.00% 90.00% 100.00% 93.10% 100.00% 66.67% 100.00%   100.00% 90.00% 100.00% 89.98%  
100.00% 100.00% 100.00% 100.00% 91.18% 100.00% 60.00% 100.00% - 100.00%   100.00% 100.00% 100.00% 94.58%  
0.00% 60.00% 0.00% 100.00% 23.53% 0.00% 0.00% 0.00% - 100.00%   60.00% 0.00% 0.00% 31.50%  
100.00% 99.88% 100.00% 100.00% 100.00% 100.00% 99.13% 99.74% 98.74% 99.12%   100.00% 99.13% 99.94% 99.66%  
36.23% 16.55% 68.33% 82.51% 87.50% 51.88% 44.23% 15.21% 86.36% 7.16%   82.51% 16.55% 48.05% 49.60%  
99.80% 99.74% 100.00% 99.53% 97.65% 99.51% 99.74% 100.00% 99.60% 99.65%   99.80% 99.53% 99.69% 99.52%  
1.01% 0.00% 0.00% 0.00% 0.00% 0.00% 26.46% 0.00% 0.40% 0.30%   0.40% 0.00% 0.00% 2.82%  
99.08% 100.00% 100.00% 98.53% 100.00% 97.59% 98.44% 99.06% 97.39% 100.00%   100.00% 98.44% 99.07% 99.01%  
99.67% 100.00% 99.84% 100.00% 99.75% 99.84% 99.67% 100.00% 99.15% 99.78%   100.00% 99.67% 99.81% 99.77%  
99.95% 100.00% 100.00% - 99.40% 99.92% 99.66% 99.80% 100.00% 100.00%   100.00% 99.80% 99.95% 99.86%  
99.59% 99.89% 99.93% 99.81% 99.09% 99.67% 97.80% 99.79% 97.82% 99.54%   99.81% 99.09% 99.63% 99.29%
Key
Upper quartile performance

Inter-quartile performance

Lower quartile performance

Information metric
Performance metric
Information metric
Metric Ref Type
Anglian
Dŵr Cymru
Northumbrian
Severn Trent
South West
Southern
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target S1.1 PERF
Sewer requisition - written acknowledgement of applications within target S2.1 PERF
Sewer requisition - applications refused/returned/questioned S2.1a INFO
Sewer requisition design – offers issued within target S3.1 PERF
Sewer requisition – constructed and commissioned within agreed extension S4.1 PERF
Sewer requisition – constructed and commissioned - extensions agreed S4.1a INFO
Technical vetting of adoptions & diversions– acknowledgements within target S5.1 PERF
Technical vetting of adoptions & diversions – applications refused/returned/questioned S5.1a INFO
Technical vetting of adoptions & diversions – approval or rejection letters within target S6.1 PERF
Technical vetting of adoptions & diversions – extensions agreed S6.1a INFO
Adoption legal agreement – draft agreements issued within target S7.1 PERF
s106 sewer connection - approval letters issued within target S8.1 PERF
s106 sewer connection - rejection letters issued within target S9.1 PERF
200-299 50-99 50-99 200-299 50-99 100-199 200-299 200-299 100-199 100-199  
5-9 5-9 0 5-9 10-19 10-19 50-99 0 5-9 5-9  
5-9 5-9 0 5-9 10-19 10-19 50-99 0 5-9 5-9  
5-9 5-9 1-5 5-9 10-19 20-49 10-19 1-5 1-5 1-5  
0 1-5 0 1-5 5-9 1-5 0 1-5 0 0  
0 1-5 0 1-5 5-9 1-5 0 1-5 0 0  
100-199 100-199 50-99 100-199 10-19 50-99 100-199 100-199 100-199 500-999  
100-199 100-199 20-49 100-199 10-19 50-99 100-199 100-199 100-199 500-999  
100-199 200-299 50-99 50-99 10-19 50-99 50-99 50-99 50-99 500-999  
100-199 200-299 10-19 50-99 10-19 50-99 50-99 50-99 50-99 500-999  
50-99 100-199 20-49 100-199 10-19 10-19 20-49 50-99 20-49 50-99