Water UK Developer Services

Developer Services Levels of Service Report: Quarter 1 (Apr-Jun) 2017-18
Published: 17 July 2017

Filter Data
Key:
Upper quartile performance
Inter-quartile performance
Lower quartile performance
Information metric
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dee Valley
Dŵr Cymru
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
 
Upper Quartile1
Lower Quartile2
Median
Average
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Mains diversions - written acknowledgements within target W16.1 PERF
Mains diversions- applications returned/refused/questioned W16.1a INFO
Mains diversions (without constraints) - quotations within target W17.1 PERF
Mains diversions (with constraints) - quotations within target W17.2 PERF
Mains diversion quotations - % where agreed extension W17.2a INFO
Mains diversions - construction/commissioning within target W18.1 PERF
Self-lay point of connection applications - written acknowledgements within target W19.1 PERF
Self-lay Point of Connection report < 500 plots etc - reports issued within target W20.1 PERF
Self-lay Point of Connection reports >500 plots etc - reports issued within target W21.1 PERF
Self-lay design approval and terms request application - written acknowledgements within target W22.1 PERF
Sel-lay design and terms request <500 plots etc - quotations within target W23.1 PERF
Self-lay design and terms request >500 plots etc - quotations within target W24.1 PERF
Self-lay signed agreement - acknowledgements within target W25.1 PERF
Self-lay water for pressure/bacteriological testing - provided within target W26.1 PERF
Self-lay permanent water supply - provided within target W27.1 PERF
Self-lay vesting certificates - issued within target W28.1 PERF
Self-lay Asset Payments - issued within target W29.1 PERF
Self-lay plot references and costing details - issued within target W30.1 PERF
Water Average
82.14% 100.00% 83.33% 100.00% 87.50% 100.00% 100.00% 100.00% 100.00% 100.00% 94.94% 100.00% 100.00% 100.00% 75.76% 98.91% 96.88% 97.67%   100.00% 94.94% 100.00% 95.40%  
96.02% 100.00% 99.08% 99.69% 97.50% 100.00% 100.00% 97.44% 99.92% 100.00% 100.00% 100.00% 97.76% 98.10% 96.36% 99.63% 99.72% 98.77%   100.00% 97.76% 99.66% 98.89%  
36.85% 28.25% 0.92% 15.00% 22.50% 52.34% 53.02% 6.41% 67.75% 1.40% 27.87% 24.79% 50.41% 38.61% 20.28% 52.59% 13.85% 47.05%   50.41% 15.00% 28.06% 31.11%  
95.51% 99.49% 100.00% 94.66% 98.46% 99.97% 97.55% 100.00% 99.92% 100.00% 98.88% 98.59% 98.93% 95.86% 99.97% 99.96% 97.96% 98.50%   99.97% 97.96% 98.90% 98.57%  
99.58% 98.46% 99.65% 95.90% 100.00% 97.51% 88.56% 96.59% 98.92% 93.46% 87.19% 98.75% 100.00% 91.90% 93.64% 92.24% 97.36% 91.66%   98.92% 92.24% 96.97% 95.63%  
23.33% 24.06% 3.48% 17.35% 55.41% 20.79% 18.58% 0.20% 17.81% 40.98% 23.57% 12.21% 18.39% 8.50% 27.66% 46.12% 23.70% 24.08%   24.08% 17.35% 22.06% 22.57%  
69.90% 100.00% 100.00% 100.00% 100.00% 100.00% 98.43% 94.74% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 95.95% 99.30% 100.00% 97.40%   100.00% 98.43% 100.00% 97.54%  
81.55% 47.89% 0.00% 60.71% 0.00% 82.98% 71.65% 52.63% 97.73% 21.60% 55.56% 97.83% 95.45% 100.00% 8.11% 55.24% 24.53% 96.10%   95.45% 24.53% 58.13% 58.31%  
52.94% 100.00% 100.00% 92.00% 100.00% 100.00% 92.68% 70.00% 98.78% 100.00% 86.21% 100.00% 100.00% 71.43% 80.56% 100.00% 100.00% 96.67%   100.00% 86.21% 99.39% 91.18%  
40.00% 100.00% - - - 100.00% 100.00% 66.67% 100.00% - - - - 100.00% - 100.00% 100.00% 100.00%   100.00% 100.00% 100.00% 90.67%  
4.03% 8.33% 0.00% 0.00% 0.00% 5.71% 1.20% 13.04% 1.20% 0.00% 0.00% 0.00% 0.00% 22.22% 0.00% 3.03% 6.12% 3.23%   5.71% 0.00% 1.20% 3.79%  
80.00% 20.00% - - - 50.00% - 0.00% 100.00% - - - - 0.00% - - 66.67% 100.00%   90.00% 10.00% 58.33% 52.08%  
100.00% 100.00% 100.00% 80.00% 100.00% 100.00% 82.82% 53.33% 96.35% 100.00% 71.43% 99.26% 97.67% 100.00% 90.74% 99.13% 100.00% 96.67%   100.00% 90.74% 99.20% 92.63%  
55.41% 51.00% 63.64% 48.00% 0.00% 86.96% 1.32% 33.33% 15.33% 75.00% 57.14% 6.62% 4.65% 100.00% 70.37% 12.17% 4.17% 5.56%   63.64% 5.56% 40.67% 38.37%  
66.67% 100.00% - 75.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 75.00% 100.00% 100.00% - 87.27% 97.19% 100.00% 100.00%   100.00% 92.23% 100.00% 93.82%  
76.19% 36.00% - 33.33% 0.00% 15.15% 70.00% 0.00% 84.62% 20.00% 0.00% 50.00% - - 29.09% 8.43% 50.00% 40.00%   50.00% 8.43% 33.33% 34.19%  
55.56% 100.00% - 100.00% 100.00% 100.00% 100.00% 100.00% 86.96% 100.00% 100.00% 100.00% - - 80.77% 100.00% 100.00% 100.00%   100.00% 100.00% 100.00% 94.89%  
0.00% 11.11% - - - - - 50.00% - - - - 100.00% - - 100.00% - 33.33%   100.00% 11.11% 41.67% 49.07%  
5.26% 45.00% - 0.00% 0.00% 0.00% 0.00% 66.67% 0.00% 0.00% 0.00% 0.00% 100.00% - 0.00% 1.67% 0.00% 37.50%   21.38% 0.00% 0.00% 16.01%  
100.00% 100.00% - - - 100.00% 100.00% - 100.00% 100.00% 0.00% 100.00% - - 60.00% 100.00% 100.00% 100.00%   100.00% 100.00% 100.00% 88.33%  
- 100.00% 100.00% - - 100.00% 100.00% - 100.00% - 100.00% - 100.00% - - 100.00% - 100.00%   100.00% 100.00% 100.00% 100.00%  
- 100.00% 100.00% - - 100.00% 85.71% - - - 100.00% - - - - 100.00% - 100.00%   100.00% 100.00% 100.00% 97.96%  
- - - - - - - - - - - - - - - 0.00% - -   0.00% 0.00% 0.00% 0.00%  
66.67% - - - - - 85.71% - 100.00% - 100.00% - 100.00% - 100.00% 99.24% 80.00% 100.00%   100.00% 85.71% 100.00% 92.40%  
100.00% 100.00% 100.00% - - - 83.33% 0.00% 100.00% 100.00% 83.33% 100.00% - - 76.19% 94.23% 66.67% 88.46%   100.00% 83.33% 94.23% 84.02%  
- 100.00% - - - 100.00% - - 100.00% - - 100.00% - - - 100.00% 0.00% -   100.00% 100.00% 100.00% 83.33%  
71.43% 100.00% 100.00% 100.00% - 100.00% 100.00% 0.00% 100.00% 100.00% 100.00% 100.00% - - 81.82% 100.00% 100.00% 84.00%   100.00% 84.00% 100.00% 89.15%  
100.00% 100.00% - - - - - - 100.00% 100.00% 86.36% - - - 54.55% 94.94% - 42.11%   100.00% 70.45% 97.47% 84.74%  
100.00% 97.44% - 100.00% - - 0.00% - 100.00% 100.00% 100.00% - - - 70.00% 100.00% - 100.00%   100.00% 97.44% 100.00% 86.74%  
100.00% - - 0.00% - - - - 98.21% 100.00% - - - - 40.91% 98.50% - 92.31%   100.00% 40.91% 98.21% 75.70%  
- - - 87.50% - - - - 100.00% 100.00% 100.00% - - - 82.89% 98.98% - 100.00%   100.00% 87.50% 100.00% 95.62%  
100.00% 100.00% - - - 100.00% 100.00% - 100.00% - 82.14% 100.00% - - 100.00% 100.00% 91.26% 99.28%   100.00% 99.28% 100.00% 97.52%  
95.76% 99.25% 99.73% 95.78% 98.47% 99.20% 94.64% 95.89% 99.47% 98.61% 96.44% 98.89% 99.12% 95.34% 98.18% 98.77% 96.86% 96.59%   99.12% 95.89% 98.32% 97.61%
Key
Upper quartile performance

Inter-quartile performance

Lower quartile performance

Information metric
Key:
Upper quartile performance
Inter-quartile performance
Lower quartile performance
Information metric
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dee Valley
Dŵr Cymru
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
 
Upper Quartile1
Lower Quartile2
Median
Average
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Mains diversions - written acknowledgements within target W16.1 PERF
Mains diversions- applications returned/refused/questioned W16.1a INFO
Mains diversions (without constraints) - quotations within target W17.1 PERF
Mains diversions (with constraints) - quotations within target W17.2 PERF
Mains diversion quotations - % where agreed extension W17.2a INFO
Mains diversions - construction/commissioning within target W18.1 PERF
Self-lay point of connection applications - written acknowledgements within target W19.1 PERF
Self-lay Point of Connection report < 500 plots etc - reports issued within target W20.1 PERF
Self-lay Point of Connection reports >500 plots etc - reports issued within target W21.1 PERF
Self-lay design approval and terms request application - written acknowledgements within target W22.1 PERF
Sel-lay design and terms request <500 plots etc - quotations within target W23.1 PERF
Self-lay design and terms request >500 plots etc - quotations within target W24.1 PERF
Self-lay signed agreement - acknowledgements within target W25.1 PERF
Self-lay water for pressure/bacteriological testing - provided within target W26.1 PERF
Self-lay permanent water supply - provided within target W27.1 PERF
Self-lay vesting certificates - issued within target W28.1 PERF
Self-lay Asset Payments - issued within target W29.1 PERF
Self-lay plot references and costing details - issued within target W30.1 PERF
Water Average
68.46% 99.71% 96.77% 94.87% 90.91% 100.00% 96.71% 100.00% 99.62% 96.43% 85.99% 100.00% 100.00% 100.00% 84.57% 96.86% 99.18% 93.87%   100.00% 93.87% 96.82% 94.66%  
97.04% 99.70% 99.74% 99.85% 98.20% 100.00% 100.00% 98.35% 99.96% 100.00% 99.72% 99.89% 97.59% 97.77% 98.91% 98.98% 99.93% 99.26%   99.93% 98.35% 99.71% 99.16%  
30.29% 24.80% 0.26% 12.71% 33.53% 45.94% 48.14% 12.74% 65.18% 1.56% 19.07% 26.21% 56.66% 54.70% 20.24% 49.14% 12.76% 43.05%   48.14% 12.76% 28.25% 30.94%  
92.98% 97.84% 99.24% 95.04% 98.10% 99.95% 99.04% 100.00% 99.83% 99.95% 97.60% 98.96% 99.65% 98.66% 99.89% 99.84% 99.34% 99.03%   99.84% 98.10% 99.14% 98.61%  
97.67% 97.76% 98.37% 89.72% 100.00% 97.66% 88.16% 98.31% 97.98% 92.12% 85.33% 98.68% 100.00% 98.76% 93.24% 96.23% 98.15% 91.47%   98.37% 92.12% 97.71% 95.53%  
17.64% 23.72% 7.80% 12.06% 30.19% 19.54% 18.05% 3.58% 20.35% 32.25% 32.03% 17.07% 18.97% 14.00% 22.10% 39.83% 22.14% 35.61%   30.19% 17.07% 19.94% 21.50%  
78.00% 98.81% 100.00% 98.41% 100.00% 100.00% 97.37% 91.03% 100.00% 100.00% 100.00% 99.32% 96.84% 100.00% 98.61% 98.98% 99.50% 98.46%   100.00% 98.41% 99.15% 97.52%  
68.89% 39.58% 0.00% 59.52% 0.00% 65.71% 63.60% 55.13% 89.86% 17.32% 45.87% 91.22% 93.68% 74.19% 14.63% 51.63% 53.47% 91.51%   74.19% 39.58% 57.33% 54.21%  
56.88% 98.87% 100.00% 96.04% 100.00% 99.31% 97.36% 89.06% 99.43% 100.00% 94.14% 99.34% 96.84% 87.88% 82.08% 97.18% 100.00% 97.84%   99.43% 94.14% 97.60% 94.01%  
54.55% 100.00% - 100.00% - 100.00% 50.00% 85.71% 100.00% 100.00% 100.00% - - 100.00% 0.00% 100.00% 100.00% 84.21%   100.00% 84.21% 100.00% 83.89%  
2.50% 9.25% 0.00% 1.94% 0.00% 4.64% 0.58% 9.86% 1.67% 0.48% 0.68% 0.00% 0.00% 17.50% 0.32% 1.59% 6.10% 4.36%   4.64% 0.32% 1.63% 3.41%  
66.67% 15.79% - 50.00% - 42.86% 0.00% 14.29% 100.00% 100.00% - - - 0.00% - 0.00% 37.50% 66.67%   66.67% 7.14% 40.18% 41.15%  
86.43% 97.34% 100.00% 80.00% 100.00% 100.00% 88.14% 70.59% 97.67% 100.00% 80.36% 99.16% 97.76% 100.00% 80.81% 99.80% 100.00% 95.35%   100.00% 86.43% 97.72% 92.97%  
59.30% 51.48% 76.47% 46.67% 33.33% 82.65% 2.22% 23.53% 13.20% 83.33% 73.21% 5.01% 6.72% 80.56% 64.53% 12.06% 4.50% 6.98%   73.21% 6.98% 40.00% 40.32%  
66.67% 100.00% - 75.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 75.00% 100.00% 100.00% - 87.27% 97.19% 100.00% 100.00%   100.00% 92.23% 100.00% 93.82%  
76.19% 36.00% - 33.33% 0.00% 15.15% 70.00% 0.00% 84.62% 20.00% 0.00% 50.00% - - 29.09% 8.43% 50.00% 40.00%   50.00% 8.43% 33.33% 34.19%  
55.56% 100.00% - 100.00% 100.00% 100.00% 100.00% 100.00% 86.96% 100.00% 100.00% 100.00% - - 80.77% 100.00% 100.00% 100.00%   100.00% 100.00% 100.00% 94.89%  
0.00% 11.11% - - - - - 50.00% - - - - 100.00% - - 100.00% - 33.33%   100.00% 11.11% 41.67% 49.07%  
5.26% 45.00% - 0.00% 0.00% 0.00% 0.00% 66.67% 0.00% 0.00% 0.00% 0.00% 100.00% - 0.00% 1.67% 0.00% 37.50%   21.38% 0.00% 0.00% 16.01%  
100.00% 100.00% - - - 100.00% 100.00% - 100.00% 100.00% 0.00% 100.00% - - 60.00% 100.00% 100.00% 100.00%   100.00% 100.00% 100.00% 88.33%  
- 100.00% 100.00% - - 100.00% 100.00% - 100.00% - 100.00% - 100.00% - - 100.00% - 100.00%   100.00% 100.00% 100.00% 100.00%  
- 100.00% 100.00% - - 100.00% 85.71% - - - 100.00% - - - - 100.00% - 100.00%   100.00% 100.00% 100.00% 97.96%  
- - - - - - - - - - - - - - - 0.00% - -   0.00% 0.00% 0.00% 0.00%  
66.67% - - - - - 85.71% - 100.00% - 100.00% - 100.00% - 100.00% 99.24% 80.00% 100.00%   100.00% 85.71% 100.00% 92.40%  
100.00% 100.00% 100.00% - - - 83.33% 0.00% 100.00% 100.00% 83.33% 100.00% - - 76.19% 94.23% 66.67% 88.46%   100.00% 83.33% 94.23% 84.02%  
- 100.00% - - - 100.00% - - 100.00% - - 100.00% - - - 100.00% 0.00% -   100.00% 100.00% 100.00% 83.33%  
71.43% 100.00% 100.00% 100.00% - 100.00% 100.00% 0.00% 100.00% 100.00% 100.00% 100.00% - - 81.82% 100.00% 100.00% 84.00%   100.00% 84.00% 100.00% 89.15%  
100.00% 100.00% - - - - - - 100.00% 100.00% 86.36% - - - 54.55% 94.94% - 42.11%   100.00% 70.45% 97.47% 84.74%  
100.00% 97.44% - 100.00% - - 0.00% - 100.00% 100.00% 100.00% - - - 70.00% 100.00% - 100.00%   100.00% 97.44% 100.00% 86.74%  
100.00% - - 0.00% - - - - 98.21% 100.00% - - - - 40.91% 98.50% - 92.31%   100.00% 40.91% 98.21% 75.70%  
- - - 87.50% - - - - 100.00% 100.00% 100.00% - - - 82.89% 98.98% - 100.00%   100.00% 87.50% 100.00% 95.62%  
100.00% 100.00% - - - 100.00% 100.00% - 100.00% - 82.14% 100.00% - - 100.00% 100.00% 91.26% 99.28%   100.00% 99.28% 100.00% 97.52%  
92.98% 98.10% 98.98% 94.72% 98.79% 99.24% 96.12% 98.08% 99.24% 98.28% 95.79% 99.02% 99.51% 98.60% 97.95% 98.89% 98.72% 96.89%   98.98% 96.89% 98.44% 97.77%
Key
Upper quartile performance

Inter-quartile performance

Lower quartile performance

Information metric
Performance metric
Information metric
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dee Valley
Dŵr Cymru
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Mains diversions - written acknowledgements within target W16.1 PERF
Mains diversions- applications returned/refused/questioned W16.1a INFO
Mains diversions (without constraints) - quotations within target W17.1 PERF
Mains diversions (with constraints) - quotations within target W17.2 PERF
Mains diversion quotations - % where agreed extension W17.2a INFO
Mains diversions - construction/commissioning within target W18.1 PERF
Self-lay point of connection applications - written acknowledgements within target W19.1 PERF
Self-lay Point of Connection report < 500 plots etc - reports issued within target W20.1 PERF
Self-lay Point of Connection reports >500 plots etc - reports issued within target W21.1 PERF
Self-lay design approval and terms request application - written acknowledgements within target W22.1 PERF
Sel-lay design and terms request <500 plots etc - quotations within target W23.1 PERF
Self-lay design and terms request >500 plots etc - quotations within target W24.1 PERF
Self-lay signed agreement - acknowledgements within target W25.1 PERF
Self-lay water for pressure/bacteriological testing - provided within target W26.1 PERF
Self-lay permanent water supply - provided within target W27.1 PERF
Self-lay vesting certificates - issued within target W28.1 PERF
Self-lay Asset Payments - issued within target W29.1 PERF
Self-lay plot references and costing details - issued within target W30.1 PERF
20-49 50-99 5-9 1-5 5-9 100-199 50-99 1-5 100-199 20-49 50-99 50-99 10-19 10-19 100-199 50-99 20-49 20-49  
500-999 1K-3K 100-199 300-499 20-49 500-999 500-999 50-99 1K-3K 500-999 300-499 500-999 300-499 100-199 1K-3K 1K-3K 300-499 500-999  
500-999 1K-3K 100-199 300-499 20-49 500-999 500-999 50-99 1K-3K 500-999 300-499 500-999 300-499 100-199 1K-3K 1K-3K 300-499 500-999  
10K-25K 3K-5K 500-999 500-999 50-99 1K-3K 5K-10K 200-299 3K-5K 5K-10K 3K-5K 3K-5K 1K-3K 500-999 25K-50K 3K-5K 1K-3K 5K-10K  
3K-5K 1K-3K 200-299 500-999 50-99 1K-3K 3K-5K 300-499 3K-5K 1K-3K 500-999 1K-3K 1K-3K 200-299 5K-10K 1K-3K 1K-3K 1K-3K  
3K-5K 1K-3K 200-299 500-999 50-99 1K-3K 3K-5K 300-499 3K-5K 1K-3K 500-999 1K-3K 1K-3K 200-299 5K-10K 1K-3K 1K-3K 1K-3K  
100-199 50-99 5-9 20-49 1-5 20-49 100-199 20-49 100-199 100-199 20-49 20-49 20-49 1-5 50-99 100-199 50-99 50-99  
100-199 50-99 5-9 20-49 1-5 20-49 100-199 20-49 100-199 100-199 20-49 20-49 20-49 1-5 50-99 100-199 50-99 50-99  
100-199 50-99 5-9 20-49 1-5 20-49 50-99 20-49 100-199 100-199 20-49 20-49 20-49 5-9 100-199 50-99 20-49 50-99  
5-9 5-9 0 0 0 1-5 1-5 1-5 1-5 0 0 0 0 1-5 0 1-5 1-5 1-5  
100-199 50-99 5-9 20-49 1-5 20-49 50-99 20-49 100-199 100-199 20-49 20-49 20-49 5-9 100-199 50-99 20-49 50-99  
5-9 5-9 0 0 0 1-5 0 1-5 1-5 0 0 0 0 5-9 0 0 1-5 1-5  
50-99 100-199 10-19 20-49 1-5 20-49 100-199 10-19 100-199 20-49 5-9 100-199 20-49 10-19 50-99 100-199 20-49 50-99  
50-99 100-199 10-19 20-49 1-5 20-49 100-199 10-19 100-199 20-49 5-9 100-199 20-49 10-19 50-99 100-199 20-49 50-99  
20-49 20-49 0 1-5 1-5 20-49 10-19 1-5 50-99 50-99 1-5 10-19 5-9 0 50-99 100-199 1-5 10-19  
20-49 20-49 0 1-5 1-5 20-49 10-19 1-5 50-99 20-49 1-5 10-19 0 0 50-99 100-199 1-5 10-19  
10-19 10-19 0 1-5 1-5 10-19 5-9 1-5 50-99 50-99 1-5 5-9 0 0 20-49 50-99 1-5 5-9  
1-5 5-9 0 0 0 0 0 1-5 0 0 0 0 1-5 0 0 1-5 0 1-5  
10-19 20-49 0 1-5 1-5 10-19 5-9 1-5 50-99 50-99 1-5 5-9 1-5 0 20-49 50-99 1-5 5-9  
5-9 10-19 0 0 0 1-5 5-9 0 10-19 5-9 1-5 1-5 0 0 5-9 10-19 1-5 5-9  
0 1-5 1-5 0 0 5-9 5-9 0 1-5 0 5-9 0 1-5 0 0 300-499 0 10-19  
0 1-5 1-5 0 0 1-5 5-9 0 0 0 1-5 0 0 0 0 300-499 0 5-9  
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1-5 0 0  
5-9 0 0 0 0 0 5-9 0 20-49 0 5-9 0 1-5 0 20-49 100-199 5-9 20-49  
1-5 20-49 1-5 0 0 0 5-9 1-5 20-49 1-5 10-19 1-5 0 0 20-49 100-199 1-5 20-49  
0 5-9 0 0 0 1-5 0 0 1-5 0 0 1-5 0 0 0 5-9 1-5 0  
5-9 20-49 1-5 1-5 0 1-5 5-9 1-5 50-99 1-5 5-9 1-5 0 0 20-49 50-99 1-5 20-49  
1-5 10-19 0 0 0 0 0 0 20-49 1-5 20-49 0 0 0 10-19 50-99 0 10-19  
1-5 20-49 0 5-9 0 0 1-5 0 20-49 1-5 10-19 0 0 0 10-19 20-49 0 1-5  
1-5 0 0 1-5 0 0 0 0 100-199 1-5 0 0 0 0 20-49 100-199 0 10-19  
0 0 0 20-49 0 0 0 0 20-49 1-5 1-5 0 0 0 50-99 50-99 0 5-9  
100-199 1K-3K 0 0 0 50-99 1-5 0 1K-3K 0 50-99 100-199 0 0 500-999 100-199 500-999 500-999  
Key
Performance metric

Information metric
Performance metric
Information metric
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dee Valley
Dŵr Cymru
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Mains diversions - written acknowledgements within target W16.1 PERF
Mains diversions- applications returned/refused/questioned W16.1a INFO
Mains diversions (without constraints) - quotations within target W17.1 PERF
Mains diversions (with constraints) - quotations within target W17.2 PERF
Mains diversion quotations - % where agreed extension W17.2a INFO
Mains diversions - construction/commissioning within target W18.1 PERF
Self-lay point of connection applications - written acknowledgements within target W19.1 PERF
Self-lay Point of Connection report < 500 plots etc - reports issued within target W20.1 PERF
Self-lay Point of Connection reports >500 plots etc - reports issued within target W21.1 PERF
Self-lay design approval and terms request application - written acknowledgements within target W22.1 PERF
Sel-lay design and terms request <500 plots etc - quotations within target W23.1 PERF
Self-lay design and terms request >500 plots etc - quotations within target W24.1 PERF
Self-lay signed agreement - acknowledgements within target W25.1 PERF
Self-lay water for pressure/bacteriological testing - provided within target W26.1 PERF
Self-lay permanent water supply - provided within target W27.1 PERF
Self-lay vesting certificates - issued within target W28.1 PERF
Self-lay Asset Payments - issued within target W29.1 PERF
Self-lay plot references and costing details - issued within target W30.1 PERF
100-199 300-499 20-49 20-49 20-49 300-499 200-299 5-9 500-999 100-199 100-199 200-299 20-49 20-49 500-999 300-499 100-199 100-199  
1K-3K 3K-5K 300-499 1K-3K 100-199 1K-3K 1K-3K 300-499 3K-5K 1K-3K 1K-3K 1K-3K 1K-3K 300-499 5K-10K 5K-10K 1K-3K 1K-3K  
1K-3K 3K-5K 300-499 1K-3K 100-199 1K-3K 1K-3K 300-499 3K-5K 1K-3K 1K-3K 1K-3K 1K-3K 300-499 5K-10K 5K-10K 1K-3K 1K-3K  
25K-50K 10K-25K 1K-3K 3K-5K 300-499 10K-25K 25K-50K 1K-3K 10K-25K 10K-25K 10K-25K 10K-25K 10K-25K 3K-5K 50K-100K 10K-25K 5K-10K 10K-25K  
10K-25K 10K-25K 1K-3K 1K-3K 300-499 5K-10K 10K-25K 1K-3K 10K-25K 5K-10K 3K-5K 5K-10K 5K-10K 1K-3K 25K-50K 3K-5K 3K-5K 5K-10K  
10K-25K 10K-25K 1K-3K 1K-3K 300-499 5K-10K 10K-25K 1K-3K 10K-25K 5K-10K 3K-5K 5K-10K 5K-10K 1K-3K 25K-50K 3K-5K 3K-5K 5K-10K  
300-499 300-499 20-49 100-199 10-19 100-199 300-499 100-199 500-999 300-499 100-199 100-199 50-99 20-49 200-299 300-499 200-299 200-299  
300-499 300-499 20-49 100-199 10-19 100-199 300-499 100-199 500-999 300-499 100-199 100-199 50-99 20-49 200-299 300-499 200-299 200-299  
300-499 200-299 20-49 100-199 10-19 100-199 300-499 50-99 500-999 300-499 200-299 100-199 50-99 20-49 500-999 200-299 100-199 300-499  
10-19 20-49 0 1-5 0 5-9 1-5 5-9 10-19 1-5 1-5 0 0 5-9 1-5 1-5 10-19 10-19  
300-499 200-299 20-49 100-199 10-19 100-199 300-499 50-99 500-999 300-499 200-299 100-199 50-99 20-49 500-999 200-299 100-199 300-499  
5-9 10-19 0 1-5 0 5-9 1-5 5-9 1-5 1-5 0 0 0 5-9 0 1-5 5-9 10-19  
200-299 300-499 20-49 50-99 10-19 50-99 500-999 50-99 500-999 100-199 50-99 300-499 100-199 20-49 100-199 500-999 100-199 300-499  
200-299 300-499 20-49 50-99 10-19 50-99 300-499 50-99 500-999 100-199 50-99 300-499 100-199 20-49 100-199 500-999 100-199 300-499  
20-49 20-49 0 1-5 1-5 20-49 10-19 1-5 50-99 50-99 1-5 10-19 5-9 0 50-99 100-199 1-5 10-19  
20-49 20-49 0 1-5 1-5 20-49 10-19 1-5 50-99 20-49 1-5 10-19 0 0 50-99 100-199 1-5 10-19  
10-19 10-19 0 1-5 1-5 10-19 5-9 1-5 50-99 50-99 1-5 5-9 0 0 20-49 50-99 1-5 5-9  
1-5 5-9 0 0 0 0 0 1-5 0 0 0 0 1-5 0 0 1-5 0 1-5  
10-19 20-49 0 1-5 1-5 10-19 5-9 1-5 50-99 50-99 1-5 5-9 1-5 0 20-49 50-99 1-5 5-9  
5-9 10-19 0 0 0 1-5 5-9 0 10-19 5-9 1-5 1-5 0 0 5-9 10-19 1-5 5-9  
0 1-5 1-5 0 0 5-9 5-9 0 1-5 0 5-9 0 1-5 0 0 300-499 0 10-19  
0 1-5 1-5 0 0 1-5 5-9 0 0 0 1-5 0 0 0 0 300-499 0 5-9  
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1-5 0 0  
5-9 0 0 0 0 0 5-9 0 20-49 0 5-9 0 1-5 0 20-49 100-199 5-9 20-49  
1-5 20-49 1-5 0 0 0 5-9 1-5 20-49 1-5 10-19 1-5 0 0 20-49 100-199 1-5 20-49  
0 5-9 0 0 0 1-5 0 0 1-5 0 0 1-5 0 0 0 5-9 1-5 0  
5-9 20-49 1-5 1-5 0 1-5 5-9 1-5 50-99 1-5 5-9 1-5 0 0 20-49 50-99 1-5 20-49  
1-5 10-19 0 0 0 0 0 0 20-49 1-5 20-49 0 0 0 10-19 50-99 0 10-19  
1-5 20-49 0 5-9 0 0 1-5 0 20-49 1-5 10-19 0 0 0 10-19 20-49 0 1-5  
1-5 0 0 1-5 0 0 0 0 100-199 1-5 0 0 0 0 20-49 100-199 0 10-19  
0 0 0 20-49 0 0 0 0 20-49 1-5 1-5 0 0 0 50-99 50-99 0 5-9  
100-199 1K-3K 0 0 0 50-99 1-5 0 1K-3K 0 50-99 100-199 0 0 500-999 100-199 500-999 500-999  
Key
Performance metric

Information metric

Chart 1: Developer Services levels of service performance - % within target and activity levels water supply
Quarter 1 (Apr-Jun) 2017-18

This report
Industry Average
Volumes

Chart 2: Developer Services levels of service performance - % within target and activity levels water supply
Rolling year to date

This report
Industry Average
Volumes

Chart 3: Developer Services levels of service performance - % within target and activity levels water supply
Latest 4 quarters

Quarter 2 2016-17
Quarter 3 2016-17
Quarter 4 (Jan - Mar) 2016-17
This report
Industry Average
Volumes
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dee Valley
Dŵr Cymru
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Mains diversions - written acknowledgements within target W16.1 PERF
Mains diversions- applications returned/refused/questioned W16.1a INFO
Mains diversions (without constraints) - quotations within target W17.1 PERF
Mains diversions (with constraints) - quotations within target W17.2 PERF
Mains diversion quotations - % where agreed extension W17.2a INFO
Mains diversions - construction/commissioning within target W18.1 PERF
Self-lay point of connection applications - written acknowledgements within target W19.1 PERF
Self-lay Point of Connection report < 500 plots etc - reports issued within target W20.1 PERF
Self-lay Point of Connection reports >500 plots etc - reports issued within target W21.1 PERF
Self-lay design approval and terms request application - written acknowledgements within target W22.1 PERF
Sel-lay design and terms request <500 plots etc - quotations within target W23.1 PERF
Self-lay design and terms request >500 plots etc - quotations within target W24.1 PERF
Self-lay signed agreement - acknowledgements within target W25.1 PERF
Self-lay water for pressure/bacteriological testing - provided within target W26.1 PERF
Self-lay permanent water supply - provided within target W27.1 PERF
Self-lay vesting certificates - issued within target W28.1 PERF
Self-lay Asset Payments - issued within target W29.1 PERF
Self-lay plot references and costing details - issued within target W30.1 PERF
Water Totals
28 91 6 3 8 105 61 1 141 44 79 52 10 18 132 92 32 43  
654 1,437 109 320 40 598 562 78 1,259 645 305 722 490 158 2,086 1,869 361 729  
654 1,437 109 320 40 598 562 78 1,259 645 305 722 490 158 2,086 1,869 361 729  
10,794 4,131 667 580 65 2,975 6,980 264 3,854 6,254 3,737 3,127 2,793 797 25,484 4,535 1,473 5,469  
3,090 2,988 287 732 74 1,804 3,628 499 3,245 1,989 874 1,924 1,387 247 6,978 1,147 1,097 2,471  
3,090 2,988 287 732 74 1,804 3,628 499 3,245 1,989 874 1,924 1,387 247 6,978 1,147 1,097 2,471  
103 71 8 28 2 47 127 38 132 125 27 46 22 3 74 143 53 77  
103 71 8 28 2 47 127 38 132 125 27 46 22 3 74 143 53 77  
119 55 6 25 3 33 82 20 164 121 29 47 22 7 144 64 46 90  
5 5 0 0 0 2 1 3 2 0 0 0 0 2 0 2 3 3  
124 60 6 25 3 35 83 23 166 121 29 47 22 9 144 66 49 93  
5 5 0 0 0 2 0 3 1 0 0 0 0 6 0 0 3 2  
74 100 11 25 1 23 163 15 137 36 7 136 43 12 54 115 24 90  
74 100 11 25 1 23 152 15 137 36 7 136 43 12 54 115 24 90  
21 25 0 4 1 33 14 1 65 58 4 10 9 0 55 178 2 10  
21 25 0 3 1 33 10 1 65 20 2 10 0 0 55 178 2 10  
18 11 0 1 2 10 9 1 69 55 2 9 0 0 26 59 1 5  
1 9 0 0 0 0 0 2 0 0 0 0 1 0 0 1 0 3  
19 20 0 1 2 10 9 3 69 55 2 9 1 0 26 60 1 8  
5 10 0 0 0 4 8 0 12 6 1 2 0 0 5 18 2 6  
0 1 1 0 0 9 6 0 3 0 6 0 1 0 0 438 0 14  
0 1 1 0 0 1 7 0 0 0 1 0 0 0 0 361 0 5  
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0  
9 0 0 0 0 0 7 0 25 0 5 0 1 0 37 132 5 36  
3 30 1 0 0 0 6 1 46 2 12 4 0 0 21 104 3 26  
0 6 0 0 0 1 0 0 2 0 0 3 0 0 0 8 1 0  
7 27 1 4 0 1 7 1 61 3 7 3 0 0 22 75 2 25  
2 14 0 0 0 0 0 0 27 1 22 0 0 0 11 79 0 19  
1 39 0 5 0 0 1 0 31 1 15 0 0 0 10 23 0 3  
1 0 0 1 0 0 0 0 112 1 0 0 0 0 22 133 0 13  
0 0 0 24 0 0 0 0 32 1 2 0 0 0 76 98 0 5  
156 1,119 0 0 0 73 1 0 1,350 0 84 140 0 0 633 177 595 553  
15,091 10,170 1,098 1,752 196 5,719 11,670 924 10,769 9,342 5,219 6,225 4,779 1,244 35,870 9,852 3,700 9,695
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dee Valley
Dŵr Cymru
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Mains diversions - written acknowledgements within target W16.1 PERF
Mains diversions- applications returned/refused/questioned W16.1a INFO
Mains diversions (without constraints) - quotations within target W17.1 PERF
Mains diversions (with constraints) - quotations within target W17.2 PERF
Mains diversion quotations - % where agreed extension W17.2a INFO
Mains diversions - construction/commissioning within target W18.1 PERF
Self-lay point of connection applications - written acknowledgements within target W19.1 PERF
Self-lay Point of Connection report < 500 plots etc - reports issued within target W20.1 PERF
Self-lay Point of Connection reports >500 plots etc - reports issued within target W21.1 PERF
Self-lay design approval and terms request application - written acknowledgements within target W22.1 PERF
Sel-lay design and terms request <500 plots etc - quotations within target W23.1 PERF
Self-lay design and terms request >500 plots etc - quotations within target W24.1 PERF
Self-lay signed agreement - acknowledgements within target W25.1 PERF
Self-lay water for pressure/bacteriological testing - provided within target W26.1 PERF
Self-lay permanent water supply - provided within target W27.1 PERF
Self-lay vesting certificates - issued within target W28.1 PERF
Self-lay Asset Payments - issued within target W29.1 PERF
Self-lay plot references and costing details - issued within target W30.1 PERF
Water Totals
23 91 5 3 7 105 61 1 141 44 75 52 10 18 100 91 31 42  
628 1,437 108 319 39 598 562 76 1,258 645 305 722 479 155 2,010 1,862 360 720  
241 406 1 48 9 313 298 5 853 9 85 179 247 61 423 983 50 343  
10,309 4,110 667 549 64 2,974 6,809 264 3,851 6,254 3,695 3,083 2,763 764 25,476 4,533 1,443 5,387  
3,077 2,942 286 702 74 1,759 3,213 482 3,210 1,859 762 1,900 1,387 227 6,534 1,058 1,068 2,265  
721 719 10 127 41 375 674 1 578 815 206 235 255 21 1,930 529 260 595  
72 71 8 28 2 47 125 36 132 125 27 46 22 3 71 142 53 75  
84 34 0 17 0 39 91 20 129 27 15 45 21 3 6 79 13 74  
63 55 6 23 3 33 76 14 162 121 25 47 22 5 116 64 46 87  
2 5 0 0 0 2 1 2 2 0 0 0 0 2 0 2 3 3  
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0  
4 1 0 0 0 1 0 0 1 0 0 0 0 0 0 0 2 2  
74 100 11 20 1 23 135 8 132 36 5 135 42 12 49 114 24 87  
41 51 7 12 0 20 2 5 21 27 4 9 2 12 38 14 1 5  
14 25 0 3 1 33 14 1 65 58 3 10 9 0 48 173 2 10  
16 9 0 1 0 5 7 0 55 4 0 5 0 0 16 15 1 4  
10 11 0 1 2 10 9 1 60 55 2 9 0 0 21 59 1 5  
0 1 0 0 0 0 0 1 0 0 0 0 1 0 0 1 0 1  
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0  
5 10 0 0 0 4 8 0 12 6 0 2 0 0 3 18 2 6  
0 1 1 0 0 9 6 0 3 0 6 0 1 0 0 438 0 14  
0 1 1 0 0 1 6 0 0 0 1 0 0 0 0 361 0 5  
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0  
6 0 0 0 0 0 6 0 25 0 5 0 1 0 37 131 4 36  
3 30 1 0 0 0 5 0 46 2 10 4 0 0 16 98 2 23  
0 6 0 0 0 1 0 0 2 0 0 3 0 0 0 8 0 0  
5 27 1 4 0 1 7 0 61 3 7 3 0 0 18 75 2 21  
2 14 0 0 0 0 0 0 27 1 19 0 0 0 6 75 0 8  
1 38 0 5 0 0 0 0 31 1 15 0 0 0 7 23 0 3  
1 0 0 0 0 0 0 0 110 1 0 0 0 0 9 131 0 12  
0 0 0 21 0 0 0 0 32 1 2 0 0 0 63 97 0 5  
156 1,119 0 0 0 73 1 0 1,350 0 69 140 0 0 633 177 543 549  
14,451 10,094 1,095 1,678 193 5,673 11,044 886 10,712 9,212 5,033 6,156 4,737 1,186 35,217 9,731 3,584 9,364
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dee Valley
Dŵr Cymru
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Mains diversions - written acknowledgements within target W16.1 PERF
Mains diversions- applications returned/refused/questioned W16.1a INFO
Mains diversions (without constraints) - quotations within target W17.1 PERF
Mains diversions (with constraints) - quotations within target W17.2 PERF
Mains diversion quotations - % where agreed extension W17.2a INFO
Mains diversions - construction/commissioning within target W18.1 PERF
Self-lay point of connection applications - written acknowledgements within target W19.1 PERF
Self-lay Point of Connection report < 500 plots etc - reports issued within target W20.1 PERF
Self-lay Point of Connection reports >500 plots etc - reports issued within target W21.1 PERF
Self-lay design approval and terms request application - written acknowledgements within target W22.1 PERF
Sel-lay design and terms request <500 plots etc - quotations within target W23.1 PERF
Self-lay design and terms request >500 plots etc - quotations within target W24.1 PERF
Self-lay signed agreement - acknowledgements within target W25.1 PERF
Self-lay water for pressure/bacteriological testing - provided within target W26.1 PERF
Self-lay permanent water supply - provided within target W27.1 PERF
Self-lay vesting certificates - issued within target W28.1 PERF
Self-lay Asset Payments - issued within target W29.1 PERF
Self-lay plot references and costing details - issued within target W30.1 PERF
Water Totals
130 345 31 39 22 418 213 6 533 140 157 246 48 38 525 350 122 163  
2,400 4,979 389 1,306 167 2,440 2,318 424 4,523 2,371 1,054 2,739 1,823 404 8,294 6,351 1,372 2,843  
2,400 4,979 389 1,306 167 2,440 2,318 424 4,523 2,371 1,054 2,739 1,823 404 8,294 6,351 1,372 2,843  
33,838 17,487 2,118 3,266 420 11,477 30,615 1,544 19,852 21,645 11,147 10,757 10,751 4,103 79,341 15,108 5,905 23,650  
11,743 12,819 1,475 2,927 371 6,762 12,960 1,593 13,231 6,787 3,128 7,676 5,731 1,936 30,894 4,743 4,367 9,950  
11,743 12,819 1,475 2,927 371 6,762 12,960 1,593 13,236 6,787 3,128 7,676 5,731 1,936 30,894 4,743 4,367 9,950  
450 336 35 126 12 175 456 156 572 462 109 148 95 31 287 492 202 259  
450 336 35 126 12 175 456 156 572 462 109 148 95 31 287 492 202 259  
429 265 29 101 10 144 341 64 706 413 290 151 95 33 625 248 154 417  
11 27 0 2 0 7 2 7 12 2 2 0 0 7 2 4 10 19  
440 292 29 103 10 151 343 71 718 415 292 151 95 40 627 252 164 436  
6 19 0 2 0 7 1 7 1 1 0 0 0 6 0 2 8 15  
258 338 34 75 15 98 506 51 515 138 56 479 134 36 172 506 111 344  
258 338 34 75 15 98 495 51 515 138 56 479 134 36 172 506 111 344  
21 25 0 4 1 33 14 1 65 58 4 10 9 0 55 178 2 10  
21 25 0 3 1 33 10 1 65 20 2 10 0 0 55 178 2 10  
18 11 0 1 2 10 9 1 69 55 2 9 0 0 26 59 1 5  
1 9 0 0 0 0 0 2 0 0 0 0 1 0 0 1 0 3  
19 20 0 1 2 10 9 3 69 55 2 9 1 0 26 60 1 8  
5 10 0 0 0 4 8 0 12 6 1 2 0 0 5 18 2 6  
0 1 1 0 0 9 6 0 3 0 6 0 1 0 0 438 0 14  
0 1 1 0 0 1 7 0 0 0 1 0 0 0 0 361 0 5  
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0  
9 0 0 0 0 0 7 0 25 0 5 0 1 0 37 132 5 36  
3 30 1 0 0 0 6 1 46 2 12 4 0 0 21 104 3 26  
0 6 0 0 0 1 0 0 2 0 0 3 0 0 0 8 1 0  
7 27 1 4 0 1 7 1 61 3 7 3 0 0 22 75 2 25  
2 14 0 0 0 0 0 0 27 1 22 0 0 0 11 79 0 19  
1 39 0 5 0 0 1 0 31 1 15 0 0 0 10 23 0 3  
1 0 0 1 0 0 0 0 112 1 0 0 0 0 22 133 0 13  
0 0 0 24 0 0 0 0 32 1 2 0 0 0 76 98 0 5  
156 1,119 0 0 0 73 1 0 1,350 0 84 140 0 0 633 177 595 553  
51,289 45,648 4,115 9,381 1,072 21,784 49,699 3,853 46,035 32,091 20,851 22,752 18,690 6,588 127,648 30,516 14,393 38,777
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dee Valley
Dŵr Cymru
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Mains diversions - written acknowledgements within target W16.1 PERF
Mains diversions- applications returned/refused/questioned W16.1a INFO
Mains diversions (without constraints) - quotations within target W17.1 PERF
Mains diversions (with constraints) - quotations within target W17.2 PERF
Mains diversion quotations - % where agreed extension W17.2a INFO
Mains diversions - construction/commissioning within target W18.1 PERF
Self-lay point of connection applications - written acknowledgements within target W19.1 PERF
Self-lay Point of Connection report < 500 plots etc - reports issued within target W20.1 PERF
Self-lay Point of Connection reports >500 plots etc - reports issued within target W21.1 PERF
Self-lay design approval and terms request application - written acknowledgements within target W22.1 PERF
Sel-lay design and terms request <500 plots etc - quotations within target W23.1 PERF
Self-lay design and terms request >500 plots etc - quotations within target W24.1 PERF
Self-lay signed agreement - acknowledgements within target W25.1 PERF
Self-lay water for pressure/bacteriological testing - provided within target W26.1 PERF
Self-lay permanent water supply - provided within target W27.1 PERF
Self-lay vesting certificates - issued within target W28.1 PERF
Self-lay Asset Payments - issued within target W29.1 PERF
Self-lay plot references and costing details - issued within target W30.1 PERF
Water Totals
89 344 30 37 20 418 206 6 531 135 135 246 48 38 444 339 121 153  
2,329 4,964 388 1,304 164 2,440 2,318 417 4,521 2,371 1,051 2,736 1,779 395 8,204 6,286 1,371 2,822  
727 1,235 1 166 56 1,121 1,116 54 2,948 37 201 718 1,033 221 1,679 3,121 175 1,224  
31,462 17,109 2,102 3,104 412 11,471 30,320 1,544 19,819 21,634 10,879 10,645 10,713 4,048 79,257 15,084 5,866 23,420  
11,469 12,532 1,451 2,626 371 6,604 11,425 1,566 12,964 6,252 2,669 7,575 5,731 1,912 28,806 4,564 4,286 9,101  
2,072 3,041 115 353 112 1,321 2,339 57 2,694 2,189 1,002 1,310 1,087 271 6,828 1,889 967 3,543  
351 332 35 124 12 175 444 142 572 462 109 147 92 31 283 487 201 255  
310 133 0 75 0 115 290 86 514 80 50 135 89 23 42 254 108 237  
244 262 29 97 10 143 332 57 702 413 273 150 92 29 513 241 154 408  
6 27 0 2 0 7 1 6 12 2 2 0 0 7 0 4 10 16  
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0  
4 3 0 1 0 3 0 1 1 1 0 0 0 0 0 0 3 10  
223 329 34 60 15 98 446 36 503 138 45 475 131 36 139 505 111 328  
153 174 26 35 5 81 11 12 68 115 41 24 9 29 111 61 5 24  
14 25 0 3 1 33 14 1 65 58 3 10 9 0 48 173 2 10  
16 9 0 1 0 5 7 0 55 4 0 5 0 0 16 15 1 4  
10 11 0 1 2 10 9 1 60 55 2 9 0 0 21 59 1 5  
0 1 0 0 0 0 0 1 0 0 0 0 1 0 0 1 0 1  
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0  
5 10 0 0 0 4 8 0 12 6 0 2 0 0 3 18 2 6  
0 1 1 0 0 9 6 0 3 0 6 0 1 0 0 438 0 14  
0 1 1 0 0 1 6 0 0 0 1 0 0 0 0 361 0 5  
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0  
6 0 0 0 0 0 6 0 25 0 5 0 1 0 37 131 4 36  
3 30 1 0 0 0 5 0 46 2 10 4 0 0 16 98 2 23  
0 6 0 0 0 1 0 0 2 0 0 3 0 0 0 8 0 0  
5 27 1 4 0 1 7 0 61 3 7 3 0 0 18 75 2 21  
2 14 0 0 0 0 0 0 27 1 19 0 0 0 6 75 0 8  
1 38 0 5 0 0 0 0 31 1 15 0 0 0 7 23 0 3  
1 0 0 0 0 0 0 0 110 1 0 0 0 0 9 131 0 12  
0 0 0 21 0 0 0 0 32 1 2 0 0 0 63 97 0 5  
156 1,119 0 0 0 73 1 0 1,350 0 69 140 0 0 633 177 543 549  
47,691 44,781 4,073 8,886 1,059 21,619 47,773 3,779 45,683 31,540 19,973 22,530 18,599 6,496 125,031 30,176 14,209 37,570
Key:
Upper quartile performance
Inter-quartile performance
Lower quartile performance
Information metric
Metric Ref Type
Anglian
Dŵr Cymru
Northumbrian
Severn Trent
South West
Southern
Thames
United Utilities
Wessex
Yorkshire
 
Upper Quartile1
Lower Quartile2
Median
Average
Pre-development enquiry – reports issued within target S1.1 PERF
Sewer requisition - written acknowledgement of applications within target S2.1 PERF
Sewer requisition - applications refused/returned/questioned S2.1a INFO
Sewer requisition design – offers issued within target S3.1 PERF
Sewer requisition – constructed and commissioned within agreed extension S4.1 PERF
Sewer requisition – constructed and commissioned - extensions agreed S4.1a INFO
Technical vetting of adoptions & diversions– acknowledgements within target S5.1 PERF
Technical vetting of adoptions & diversions – applications refused/returned/questioned S5.1a INFO
Technical vetting of adoptions & diversions – approval or rejection letters within target S6.1 PERF
Technical vetting of adoptions & diversions – extensions agreed S6.1a INFO
Adoption legal agreement – draft agreements issued within target S7.1 PERF
s106 sewer connection - approval letters issued within target S8.1 PERF
s106 sewer connection - rejection letters issued within target S9.1 PERF
Sewerage Average
100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 84.34% 99.64% 93.94% 100.00%   100.00% 99.64% 100.00% 97.79%  
100.00% 100.00% 100.00% 100.00% 100.00% 95.83% 89.74% 100.00% 100.00% 100.00%   100.00% 100.00% 100.00% 98.56%  
25.00% 0.00% 0.00% 75.00% 75.00% 75.00% 0.00% 25.00% 25.00% 71.43%   75.00% 0.00% 25.00% 37.14%  
66.67% 100.00% - 100.00% 88.89% 100.00% 100.00% - 50.00% 100.00%   100.00% 77.78% 100.00% 88.19%  
100.00% 100.00% - - 100.00% 100.00% - 100.00% - 100.00%   100.00% 100.00% 100.00% 100.00%  
0.00% 100.00% - - 0.00% 0.00% - 0.00% - 100.00%   100.00% 0.00% 0.00% 33.33%  
100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 99.29% 99.01% 99.12% 98.89%   100.00% 99.12% 100.00% 99.63%  
38.71% 17.57% 64.44% 85.71% 75.00% 52.00% 43.57% 14.85% 92.98% 8.49%   75.00% 17.57% 47.79% 49.33%  
100.00% 99.53% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 99.63%   100.00% 100.00% 100.00% 99.92%  
0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 26.21% 0.00% 0.00% 0.00%   0.00% 0.00% 0.00% 2.62%  
98.11% 100.00% 100.00% 96.97% 100.00% 100.00% 100.00% 98.68% 100.00% 100.00%   100.00% 98.68% 100.00% 99.38%  
99.53% 100.00% 99.47% 100.00% 99.13% 100.00% 99.87% 100.00% 98.00% 99.53%   100.00% 99.47% 99.70% 99.55%  
100.00% 100.00% 100.00% - 100.00% 99.63% 99.45% 100.00% 100.00% 100.00%   100.00% 100.00% 100.00% 99.90%  
99.66% 99.90% 99.75% 99.77% 99.44% 99.80% 97.28% 99.68% 97.37% 99.47%   99.77% 99.44% 99.67% 99.21%
Key
Upper quartile performance

Inter-quartile performance

Lower quartile performance

Information metric
Key:
Upper quartile performance
Inter-quartile performance
Lower quartile performance
Information metric
Metric Ref Type
Anglian
Dŵr Cymru
Northumbrian
Severn Trent
South West
Southern
Thames
United Utilities
Wessex
Yorkshire
 
Upper Quartile1
Lower Quartile2
Median
Average
Pre-development enquiry – reports issued within target S1.1 PERF
Sewer requisition - written acknowledgement of applications within target S2.1 PERF
Sewer requisition - applications refused/returned/questioned S2.1a INFO
Sewer requisition design – offers issued within target S3.1 PERF
Sewer requisition – constructed and commissioned within agreed extension S4.1 PERF
Sewer requisition – constructed and commissioned - extensions agreed S4.1a INFO
Technical vetting of adoptions & diversions– acknowledgements within target S5.1 PERF
Technical vetting of adoptions & diversions – applications refused/returned/questioned S5.1a INFO
Technical vetting of adoptions & diversions – approval or rejection letters within target S6.1 PERF
Technical vetting of adoptions & diversions – extensions agreed S6.1a INFO
Adoption legal agreement – draft agreements issued within target S7.1 PERF
s106 sewer connection - approval letters issued within target S8.1 PERF
s106 sewer connection - rejection letters issued within target S9.1 PERF
Sewerage Average
99.89% 100.00% 100.00% 99.05% 100.00% 98.87% 95.54% 99.76% 97.18% 99.56%   100.00% 98.87% 99.66% 98.98%  
100.00% 100.00% 100.00% 100.00% 98.73% 96.99% 91.41% 100.00% 100.00% 88.89%   100.00% 96.99% 100.00% 97.60%  
30.77% 8.33% 0.00% 75.68% 65.82% 68.42% 0.00% 54.55% 56.25% 44.44%   65.82% 8.33% 49.49% 40.43%  
40.91% 100.00% - 100.00% 89.19% 100.00% 90.20% 100.00% 75.00% 100.00%   100.00% 89.19% 100.00% 88.37%  
100.00% 100.00% 100.00% - 90.63% 100.00% 60.00% 100.00% - 100.00%   100.00% 95.31% 100.00% 93.83%  
0.00% 33.33% 0.00% - 15.63% 0.00% 0.00% 0.00% - 100.00%   24.48% 0.00% 0.00% 18.62%  
99.48% 99.89% 100.00% 100.00% 100.00% 100.00% 99.31% 99.74% 97.38% 99.33%   100.00% 99.33% 99.82% 99.51%  
38.86% 14.42% 63.07% 83.22% 78.45% 51.49% 45.14% 14.74% 82.68% 8.60%   78.45% 14.74% 48.31% 48.07%  
99.40% 99.61% 100.00% 99.56% 97.89% 99.53% 99.74% 99.73% 99.63% 99.70%   99.73% 99.53% 99.62% 99.48%  
0.99% 0.00% 0.00% 0.00% 0.00% 0.00% 26.72% 0.00% 0.37% 0.75%   0.75% 0.00% 0.00% 2.88%  
99.48% 99.83% 98.48% 98.73% 100.00% 97.67% 98.56% 98.97% 99.12% 100.00%   99.83% 98.56% 99.04% 99.08%  
99.49% 100.00% 99.85% 99.96% 99.76% 99.83% 99.79% 100.00% 99.11% 99.89%   99.96% 99.76% 99.84% 99.77%  
99.89% 100.00% 100.00% - 99.65% 99.92% 99.84% 100.00% 100.00% 100.00%   100.00% 99.89% 100.00% 99.92%  
99.46% 99.87% 99.86% 99.62% 99.15% 99.61% 98.81% 99.79% 98.11% 99.61%   99.79% 99.15% 99.61% 99.39%
Key
Upper quartile performance

Inter-quartile performance

Lower quartile performance

Information metric
Performance metric
Information metric
Metric Ref Type
Anglian
Dŵr Cymru
Northumbrian
Severn Trent
South West
Southern
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target S1.1 PERF
Sewer requisition - written acknowledgement of applications within target S2.1 PERF
Sewer requisition - applications refused/returned/questioned S2.1a INFO
Sewer requisition design – offers issued within target S3.1 PERF
Sewer requisition – constructed and commissioned within agreed extension S4.1 PERF
Sewer requisition – constructed and commissioned - extensions agreed S4.1a INFO
Technical vetting of adoptions & diversions– acknowledgements within target S5.1 PERF
Technical vetting of adoptions & diversions – applications refused/returned/questioned S5.1a INFO
Technical vetting of adoptions & diversions – approval or rejection letters within target S6.1 PERF
Technical vetting of adoptions & diversions – extensions agreed S6.1a INFO
Adoption legal agreement – draft agreements issued within target S7.1 PERF
s106 sewer connection - approval letters issued within target S8.1 PERF
s106 sewer connection - rejection letters issued within target S9.1 PERF
200-299 100-199 50-99 300-499 50-99 50-99 200-299 200-299 100-199 100-199  
5-9 1-5 1-5 1-5 10-19 20-49 20-49 1-5 1-5 5-9  
5-9 1-5 1-5 1-5 10-19 20-49 20-49 1-5 1-5 5-9  
5-9 1-5 0 5-9 5-9 20-49 10-19 0 1-5 5-9  
1-5 1-5 0 0 5-9 20-49 0 1-5 0 1-5  
1-5 1-5 0 0 5-9 20-49 0 1-5 0 1-5  
100-199 200-299 20-49 100-199 20-49 50-99 100-199 100-199 100-199 500-999  
100-199 200-299 20-49 100-199 20-49 50-99 100-199 100-199 100-199 500-999  
100-199 200-299 20-49 50-99 20-49 100-199 100-199 100-199 50-99 500-999  
100-199 200-299 20-49 50-99 20-49 100-199 100-199 100-199 50-99 500-999  
50-99 100-199 20-49 50-99 10-19 20-49 50-99 50-99 20-49 20-49  
300-499 200-299 100-199 500-999