Water UK Developer Services

Developer Services Levels of Service Report: Quarter 1 (Apr-Jun) 2017-18
Published: 17 July 2017

Filter Data
Key:
Upper quartile performance
Inter-quartile performance
Lower quartile performance
Information metric
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dee Valley
Dŵr Cymru
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
 
Upper Quartile1
Lower Quartile2
Median
Average
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Mains diversions - written acknowledgements within target W16.1 PERF
Mains diversions- applications returned/refused/questioned W16.1a INFO
Mains diversions (without constraints) - quotations within target W17.1 PERF
Mains diversions (with constraints) - quotations within target W17.2 PERF
Mains diversion quotations - % where agreed extension W17.2a INFO
Mains diversions - construction/commissioning within target W18.1 PERF
Self-lay point of connection applications - written acknowledgements within target W19.1 PERF
Self-lay Point of Connection report < 500 plots etc - reports issued within target W20.1 PERF
Self-lay Point of Connection reports >500 plots etc - reports issued within target W21.1 PERF
Self-lay design approval and terms request application - written acknowledgements within target W22.1 PERF
Sel-lay design and terms request <500 plots etc - quotations within target W23.1 PERF
Self-lay design and terms request >500 plots etc - quotations within target W24.1 PERF
Self-lay signed agreement - acknowledgements within target W25.1 PERF
Self-lay water for pressure/bacteriological testing - provided within target W26.1 PERF
Self-lay permanent water supply - provided within target W27.1 PERF
Self-lay vesting certificates - issued within target W28.1 PERF
Self-lay Asset Payments - issued within target W29.1 PERF
Self-lay plot references and costing details - issued within target W30.1 PERF
Water Average
82.14% 100.00% 83.33% 100.00% 87.50% 100.00% 100.00% 100.00% 100.00% 100.00% 64.71% 100.00% 100.00% 100.00% 75.76% 98.91% 96.88% 97.67%   100.00% 87.50% 100.00% 93.72%  
96.02% 100.00% 99.08% 99.69% 97.50% 100.00% 100.00% 97.44% 99.92% 100.00% 100.00% 100.00% 97.76% 98.10% 96.36% 99.63% 99.72% 98.77%   100.00% 97.76% 99.66% 98.89%  
36.85% 28.25% 0.92% 15.00% 22.50% 52.34% 53.02% 6.41% 67.75% 1.40% 26.29% 24.79% 50.41% 38.61% 20.28% 52.59% 13.85% 47.05%   50.41% 15.00% 27.27% 31.02%  
95.51% 99.49% 100.00% 94.66% 98.46% 99.97% 97.55% 100.00% 99.92% 100.00% 97.24% 98.59% 98.93% 95.86% 99.97% 99.96% 97.96% 98.50%   99.97% 97.55% 98.76% 98.48%  
99.58% 98.46% 99.65% 95.90% 100.00% 97.51% 88.56% 96.59% 98.92% 93.46% 82.57% 98.75% 100.00% 91.90% 93.64% 92.24% 97.36% 91.66%   98.92% 92.24% 96.97% 95.38%  
23.33% 24.06% 3.48% 17.35% 55.41% 20.79% 18.58% 0.20% 17.81% 40.98% 16.09% 12.21% 18.39% 8.50% 27.66% 46.12% 23.70% 24.08%   24.08% 16.09% 19.68% 22.15%  
69.90% 100.00% 100.00% 100.00% 100.00% 100.00% 98.43% 94.74% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 95.95% 99.30% 100.00% 97.40%   100.00% 98.43% 100.00% 97.54%  
81.55% 47.89% 0.00% 60.71% 0.00% 82.98% 71.65% 52.63% 97.73% 21.60% 37.50% 97.83% 95.45% 100.00% 8.11% 55.24% 24.53% 96.10%   95.45% 24.53% 57.98% 57.31%  
52.94% 100.00% 100.00% 92.00% 100.00% 100.00% 92.68% 70.00% 98.78% 100.00% 75.00% 100.00% 100.00% 71.43% 80.56% 100.00% 100.00% 96.67%   100.00% 80.56% 99.39% 90.56%  
40.00% 100.00% - - - 100.00% 100.00% 66.67% 100.00% - - - - 100.00% - 100.00% 100.00% 100.00%   100.00% 100.00% 100.00% 90.67%  
4.03% 8.33% 0.00% 0.00% 0.00% 5.71% 1.20% 13.04% 1.20% 0.00% 0.00% 0.00% 0.00% 22.22% 0.00% 3.03% 6.12% 3.23%   5.71% 0.00% 1.20% 3.79%  
80.00% 20.00% - - - 50.00% - 0.00% 100.00% - - - - 0.00% - - 66.67% 100.00%   90.00% 10.00% 58.33% 52.08%  
100.00% 100.00% 100.00% 80.00% 100.00% 100.00% 82.82% 53.33% 96.35% 100.00% 66.67% 99.26% 97.67% 100.00% 90.74% 99.13% 100.00% 96.67%   100.00% 90.74% 99.20% 92.37%  
55.41% 51.00% 63.64% 48.00% 0.00% 86.96% 1.32% 33.33% 15.33% 75.00% 50.00% 6.62% 4.65% 100.00% 70.37% 12.17% 4.17% 5.56%   63.64% 5.56% 40.67% 37.97%  
66.67% 100.00% - 75.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 75.00% 100.00% 100.00% - 87.27% 97.19% 100.00% 100.00%   100.00% 92.23% 100.00% 93.82%  
76.19% 36.00% - 33.33% 0.00% 15.15% 70.00% 0.00% 84.62% 20.00% 0.00% 50.00% - - 29.09% 8.43% 50.00% 40.00%   50.00% 8.43% 33.33% 34.19%  
55.56% 100.00% - 100.00% 100.00% 100.00% 100.00% 100.00% 86.96% 100.00% 100.00% 100.00% - - 80.77% 100.00% 100.00% 100.00%   100.00% 100.00% 100.00% 94.89%  
0.00% 11.11% - - - - - 50.00% - - 100.00% - 100.00% - - 100.00% - 33.33%   100.00% 11.11% 50.00% 56.35%  
5.26% 45.00% - 0.00% 0.00% 0.00% 0.00% 66.67% 0.00% 0.00% 50.00% 0.00% 100.00% - 0.00% 1.67% 0.00% 37.50%   41.25% 0.00% 0.00% 19.13%  
100.00% 100.00% - - - 100.00% 100.00% - 100.00% 100.00% 0.00% 100.00% - - 60.00% 100.00% 100.00% 100.00%   100.00% 100.00% 100.00% 88.33%  
- 100.00% 100.00% - - 100.00% 100.00% - 100.00% - 100.00% - 100.00% - - 100.00% - 100.00%   100.00% 100.00% 100.00% 100.00%  
- 100.00% 100.00% - - 100.00% 85.71% - - - - - - - - 100.00% - 100.00%   100.00% 100.00% 100.00% 97.62%  
- - - - - - - - - - 0.00% - - - - 0.00% - -   0.00% 0.00% 0.00% 0.00%  
66.67% - - - - - 85.71% - 100.00% - 100.00% - 100.00% - 100.00% 99.24% 80.00% 100.00%   100.00% 85.71% 100.00% 92.40%  
100.00% 100.00% 100.00% - - - 83.33% - 100.00% 100.00% 90.00% 100.00% - - 76.19% 94.23% 66.67% 88.46%   100.00% 85.90% 97.12% 91.57%  
- 100.00% - - - 100.00% - - 100.00% - - 100.00% - - - 100.00% 0.00% -   100.00% 100.00% 100.00% 83.33%  
71.43% 100.00% 100.00% 100.00% - 100.00% 100.00% - 100.00% 100.00% 100.00% 100.00% - - 81.82% 100.00% 100.00% 84.00%   100.00% 100.00% 100.00% 95.52%  
100.00% 100.00% - - - - - - 100.00% 100.00% 90.32% - - - 54.55% 94.94% - 42.11%   100.00% 72.43% 97.47% 85.24%  
100.00% 97.44% - 100.00% - - 0.00% - 100.00% 100.00% 100.00% - - - 70.00% 100.00% - 100.00%   100.00% 97.44% 100.00% 86.74%  
100.00% - - 0.00% - - - - 98.21% 100.00% - - - - 40.91% 98.50% - 92.31%   100.00% 40.91% 98.21% 75.70%  
- - - 87.50% - - - - 100.00% 100.00% 100.00% - - - 82.89% 98.98% - 100.00%   100.00% 87.50% 100.00% 95.62%  
100.00% 100.00% - - - 100.00% 100.00% - 100.00% - 97.16% 100.00% - - 100.00% 100.00% 91.26% 99.28%   100.00% 99.28% 100.00% 98.88%  
95.76% 99.25% 99.73% 95.78% 98.47% 99.20% 94.64% 96.10% 99.47% 98.61% 94.16% 98.89% 99.12% 95.34% 98.18% 98.77% 96.86% 96.59%   99.12% 95.78% 98.32% 97.49%
Key
Upper quartile performance

Inter-quartile performance

Lower quartile performance

Information metric
Key:
Upper quartile performance
Inter-quartile performance
Lower quartile performance
Information metric
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dee Valley
Dŵr Cymru
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
 
Upper Quartile1
Lower Quartile2
Median
Average
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Mains diversions - written acknowledgements within target W16.1 PERF
Mains diversions- applications returned/refused/questioned W16.1a INFO
Mains diversions (without constraints) - quotations within target W17.1 PERF
Mains diversions (with constraints) - quotations within target W17.2 PERF
Mains diversion quotations - % where agreed extension W17.2a INFO
Mains diversions - construction/commissioning within target W18.1 PERF
Self-lay point of connection applications - written acknowledgements within target W19.1 PERF
Self-lay Point of Connection report < 500 plots etc - reports issued within target W20.1 PERF
Self-lay Point of Connection reports >500 plots etc - reports issued within target W21.1 PERF
Self-lay design approval and terms request application - written acknowledgements within target W22.1 PERF
Sel-lay design and terms request <500 plots etc - quotations within target W23.1 PERF
Self-lay design and terms request >500 plots etc - quotations within target W24.1 PERF
Self-lay signed agreement - acknowledgements within target W25.1 PERF
Self-lay water for pressure/bacteriological testing - provided within target W26.1 PERF
Self-lay permanent water supply - provided within target W27.1 PERF
Self-lay vesting certificates - issued within target W28.1 PERF
Self-lay Asset Payments - issued within target W29.1 PERF
Self-lay plot references and costing details - issued within target W30.1 PERF
Water Average
68.97% 99.75% 97.22% 95.12% 89.29% 100.00% 96.96% 100.00% 99.66% 97.06% 77.27% 100.00% 100.00% 100.00% 85.46% 96.34% 99.30% 94.15%   100.00% 94.15% 97.14% 94.25%  
97.17% 99.32% 91.94% 99.86% 98.31% 100.00% 100.00% 98.54% 99.94% 100.00% 99.73% 99.83% 97.78% 97.90% 98.98% 99.02% 99.93% 99.22%   99.93% 98.31% 99.27% 98.75%  
30.08% 24.46% 8.06% 13.42% 33.15% 44.99% 47.85% 13.33% 65.32% 1.57% 17.06% 26.97% 56.78% 55.14% 20.50% 48.12% 12.96% 42.60%   47.85% 13.42% 28.53% 31.24%  
93.13% 97.90% 99.30% 95.46% 98.26% 99.95% 99.08% 100.00% 99.83% 99.96% 96.97% 98.92% 99.69% 98.95% 99.90% 99.82% 99.37% 99.07%   99.83% 98.26% 99.19% 98.64%  
97.18% 97.72% 98.11% 90.03% 100.00% 97.78% 87.91% 98.49% 97.89% 91.31% 84.20% 98.81% 100.00% 98.88% 93.52% 96.19% 98.15% 91.95%   98.49% 91.95% 97.75% 95.45%  
17.60% 24.00% 7.61% 12.17% 30.54% 19.05% 17.47% 3.51% 20.23% 29.13% 31.16% 17.53% 17.52% 22.05% 21.54% 39.57% 22.15% 36.48%   29.13% 17.52% 20.89% 21.63%  
77.41% 98.87% 100.00% 98.57% 100.00% 100.00% 97.11% 92.05% 100.00% 100.00% 100.00% 99.43% 97.25% 100.00% 98.85% 99.07% 99.55% 98.57%   100.00% 98.57% 99.25% 97.60%  
69.87% 40.00% 2.78% 57.14% 0.00% 65.78% 63.51% 57.95% 90.11% 15.50% 44.34% 92.53% 90.83% 77.14% 14.41% 50.47% 53.18% 91.43%   77.14% 40.00% 57.55% 54.28%  
58.00% 98.58% 100.00% 96.61% 100.00% 99.35% 97.54% 89.39% 99.46% 100.00% 93.08% 99.39% 97.25% 89.19% 81.41% 97.43% 99.42% 97.61%   99.42% 93.08% 97.57% 94.09%  
54.55% 100.00% - 100.00% - 100.00% 50.00% 85.71% 100.00% 100.00% 100.00% - - 100.00% 0.00% 100.00% 100.00% 85.00%   100.00% 85.00% 100.00% 83.95%  
2.39% 8.74% 0.00% 1.67% 0.00% 4.97% 0.54% 9.59% 1.87% 0.65% 0.69% 0.00% 0.00% 15.91% 0.29% 1.45% 5.52% 4.17%   4.97% 0.29% 1.56% 3.25%  
66.67% 15.79% - 50.00% - 50.00% 0.00% 14.29% 100.00% 100.00% - - - 0.00% - 0.00% 37.50% 66.67%   66.67% 7.14% 43.75% 41.74%  
87.29% 97.59% 100.00% 81.48% 100.00% 100.00% 85.91% 72.73% 97.71% 100.00% 82.54% 99.23% 97.89% 100.00% 80.32% 99.82% 100.00% 95.39%   100.00% 85.91% 97.80% 93.22%  
61.17% 53.35% 76.47% 49.38% 29.41% 82.52% 1.93% 21.82% 13.36% 83.56% 69.84% 5.37% 7.75% 70.21% 63.30% 11.79% 4.20% 6.78%   69.84% 7.75% 39.40% 39.57%  
66.67% 100.00% - 75.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 75.00% 100.00% 100.00% - 87.27% 97.19% 100.00% 100.00%   100.00% 92.23% 100.00% 93.82%  
76.19% 36.00% - 33.33% 0.00% 15.15% 70.00% 0.00% 84.62% 20.00% 0.00% 50.00% - - 29.09% 8.43% 50.00% 40.00%   50.00% 8.43% 33.33% 34.19%  
55.56% 100.00% - 100.00% 100.00% 100.00% 100.00% 100.00% 86.96% 100.00% 100.00% 100.00% - - 80.77% 100.00% 100.00% 100.00%   100.00% 100.00% 100.00% 94.89%  
0.00% 11.11% - - - - - 50.00% - - 100.00% - 100.00% - - 100.00% - 33.33%   100.00% 11.11% 50.00% 56.35%  
5.26% 45.00% - 0.00% 0.00% 0.00% 0.00% 66.67% 0.00% 0.00% 50.00% 0.00% 100.00% - 0.00% 1.67% 0.00% 37.50%   41.25% 0.00% 0.00% 19.13%  
100.00% 100.00% - - - 100.00% 100.00% - 100.00% 100.00% 0.00% 100.00% - - 60.00% 100.00% 100.00% 100.00%   100.00% 100.00% 100.00% 88.33%  
- 100.00% 100.00% - - 100.00% 100.00% - 100.00% - 100.00% - 100.00% - - 100.00% - 100.00%   100.00% 100.00% 100.00% 100.00%  
- 100.00% 100.00% - - 100.00% 85.71% - - - - - - - - 100.00% - 100.00%   100.00% 100.00% 100.00% 97.62%  
- - - - - - - - - - 0.00% - - - - 0.00% - -   0.00% 0.00% 0.00% 0.00%  
66.67% - - - - - 85.71% - 100.00% - 100.00% - 100.00% - 100.00% 99.24% 80.00% 100.00%   100.00% 85.71% 100.00% 92.40%  
100.00% 100.00% 100.00% - - - 83.33% - 100.00% 100.00% 90.00% 100.00% - - 76.19% 94.23% 66.67% 88.46%   100.00% 85.90% 97.12% 91.57%  
- 100.00% - - - 100.00% - - 100.00% - - 100.00% - - - 100.00% 0.00% -   100.00% 100.00% 100.00% 83.33%  
71.43% 100.00% 100.00% 100.00% - 100.00% 100.00% - 100.00% 100.00% 100.00% 100.00% - - 81.82% 100.00% 100.00% 84.00%   100.00% 100.00% 100.00% 95.52%  
100.00% 100.00% - - - - - - 100.00% 100.00% 90.32% - - - 54.55% 94.94% - 42.11%   100.00% 72.43% 97.47% 85.24%  
100.00% 97.44% - 100.00% - - 0.00% - 100.00% 100.00% 100.00% - - - 70.00% 100.00% - 100.00%   100.00% 97.44% 100.00% 86.74%  
100.00% - - 0.00% - - - - 98.21% 100.00% - - - - 40.91% 98.50% - 92.31%   100.00% 40.91% 98.21% 75.70%  
- - - 87.50% - - - - 100.00% 100.00% 100.00% - - - 82.89% 98.98% - 100.00%   100.00% 87.50% 100.00% 95.62%  
100.00% 100.00% - - - 100.00% 100.00% - 100.00% - 97.16% 100.00% - - 100.00% 100.00% 91.26% 99.28%   100.00% 99.28% 100.00% 98.88%  
93.08% 98.10% 98.17% 94.93% 98.81% 99.28% 96.04% 98.36% 99.23% 98.18% 95.38% 99.04% 99.57% 98.84% 98.03% 98.86% 97.93% 97.00%   98.86% 97.00% 98.18% 97.71%
Key
Upper quartile performance

Inter-quartile performance

Lower quartile performance

Information metric
Performance metric
Information metric
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dee Valley
Dŵr Cymru
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Mains diversions - written acknowledgements within target W16.1 PERF
Mains diversions- applications returned/refused/questioned W16.1a INFO
Mains diversions (without constraints) - quotations within target W17.1 PERF
Mains diversions (with constraints) - quotations within target W17.2 PERF
Mains diversion quotations - % where agreed extension W17.2a INFO
Mains diversions - construction/commissioning within target W18.1 PERF
Self-lay point of connection applications - written acknowledgements within target W19.1 PERF
Self-lay Point of Connection report < 500 plots etc - reports issued within target W20.1 PERF
Self-lay Point of Connection reports >500 plots etc - reports issued within target W21.1 PERF
Self-lay design approval and terms request application - written acknowledgements within target W22.1 PERF
Sel-lay design and terms request <500 plots etc - quotations within target W23.1 PERF
Self-lay design and terms request >500 plots etc - quotations within target W24.1 PERF
Self-lay signed agreement - acknowledgements within target W25.1 PERF
Self-lay water for pressure/bacteriological testing - provided within target W26.1 PERF
Self-lay permanent water supply - provided within target W27.1 PERF
Self-lay vesting certificates - issued within target W28.1 PERF
Self-lay Asset Payments - issued within target W29.1 PERF
Self-lay plot references and costing details - issued within target W30.1 PERF
20-49 50-99 5-9 1-5 5-9 100-199 50-99 1-5 100-199 20-49 10-19 50-99 10-19 10-19 100-199 50-99 20-49 20-49  
500-999 1K-3K 100-199 300-499 20-49 500-999 500-999 50-99 1K-3K 500-999 200-299 500-999 300-499 100-199 1K-3K 1K-3K 300-499 500-999  
500-999 1K-3K 100-199 300-499 20-49 500-999 500-999 50-99 1K-3K 500-999 200-299 500-999 300-499 100-199 1K-3K 1K-3K 300-499 500-999  
10K-25K 3K-5K 500-999 500-999 50-99 1K-3K 5K-10K 200-299 3K-5K 5K-10K 1K-3K 3K-5K 1K-3K 500-999 25K-50K 3K-5K 1K-3K 5K-10K  
3K-5K 1K-3K 200-299 500-999 50-99 1K-3K 3K-5K 300-499 3K-5K 1K-3K 500-999 1K-3K 1K-3K 200-299 5K-10K 1K-3K 1K-3K 1K-3K  
3K-5K 1K-3K 200-299 500-999 50-99 1K-3K 3K-5K 300-499 3K-5K 1K-3K 500-999 1K-3K 1K-3K 200-299 5K-10K 1K-3K 1K-3K 1K-3K  
100-199 50-99 5-9 20-49 1-5 20-49 100-199 20-49 100-199 100-199 10-19 20-49 20-49 1-5 50-99 100-199 50-99 50-99  
100-199 50-99 5-9 20-49 1-5 20-49 100-199 20-49 100-199 100-199 10-19 20-49 20-49 1-5 50-99 100-199 50-99 50-99  
100-199 50-99 5-9 20-49 1-5 20-49 50-99 20-49 100-199 100-199 20-49 20-49 20-49 5-9 100-199 50-99 20-49 50-99  
5-9 5-9 0 0 0 1-5 1-5 1-5 1-5 0 0 0 0 1-5 0 1-5 1-5 1-5  
100-199 50-99 5-9 20-49 1-5 20-49 50-99 20-49 100-199 100-199 20-49 20-49 20-49 5-9 100-199 50-99 20-49 50-99  
5-9 5-9 0 0 0 1-5 0 1-5 1-5 0 0 0 0 5-9 0 0 1-5 1-5  
50-99 100-199 10-19 20-49 1-5 20-49 100-199 10-19 100-199 20-49 5-9 100-199 20-49 10-19 50-99 100-199 20-49 50-99  
50-99 100-199 10-19 20-49 1-5 20-49 100-199 10-19 100-199 20-49 5-9 100-199 20-49 10-19 50-99 100-199 20-49 50-99  
20-49 20-49 0 1-5 1-5 20-49 10-19 1-5 50-99 50-99 1-5 10-19 5-9 0 50-99 100-199 1-5 10-19  
20-49 20-49 0 1-5 1-5 20-49 10-19 1-5 50-99 20-49 1-5 10-19 0 0 50-99 100-199 1-5 10-19  
10-19 10-19 0 1-5 1-5 10-19 5-9 1-5 50-99 50-99 1-5 5-9 0 0 20-49 50-99 1-5 5-9  
1-5 5-9 0 0 0 0 0 1-5 0 0 1-5 0 1-5 0 0 1-5 0 1-5  
10-19 20-49 0 1-5 1-5 10-19 5-9 1-5 50-99 50-99 1-5 5-9 1-5 0 20-49 50-99 1-5 5-9  
5-9 10-19 0 0 0 1-5 5-9 0 10-19 5-9 1-5 1-5 0 0 5-9 10-19 1-5 5-9  
0 1-5 1-5 0 0 5-9 5-9 0 1-5 0 5-9 0 1-5 0 0 300-499 0 10-19  
0 1-5 1-5 0 0 1-5 5-9 0 0 0 0 0 0 0 0 300-499 0 5-9  
0 0 0 0 0 0 0 0 0 0 1-5 0 0 0 0 1-5 0 0  
5-9 0 0 0 0 0 5-9 0 20-49 0 10-19 0 1-5 0 20-49 100-199 5-9 20-49  
1-5 20-49 1-5 0 0 0 5-9 0 20-49 1-5 20-49 1-5 0 0 20-49 100-199 1-5 20-49  
0 5-9 0 0 0 1-5 0 0 1-5 0 0 1-5 0 0 0 5-9 1-5 0  
5-9 20-49 1-5 1-5 0 1-5 5-9 0 50-99 1-5 5-9 1-5 0 0 20-49 50-99 1-5 20-49  
1-5 10-19 0 0 0 0 0 0 20-49 1-5 20-49 0 0 0 10-19 50-99 0 10-19  
1-5 20-49 0 5-9 0 0 1-5 0 20-49 1-5 10-19 0 0 0 10-19 20-49 0 1-5  
1-5 0 0 1-5 0 0 0 0 100-199 1-5 0 0 0 0 20-49 100-199 0 10-19  
0 0 0 20-49 0 0 0 0 20-49 1-5 1-5 0 0 0 50-99 50-99 0 5-9  
100-199 1K-3K 0 0 0 50-99 1-5 0 1K-3K 0 500-999 100-199 0 0 500-999 100-199 500-999 500-999  
Key
Performance metric

Information metric
Performance metric
Information metric
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dee Valley
Dŵr Cymru
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Mains diversions - written acknowledgements within target W16.1 PERF
Mains diversions- applications returned/refused/questioned W16.1a INFO
Mains diversions (without constraints) - quotations within target W17.1 PERF
Mains diversions (with constraints) - quotations within target W17.2 PERF
Mains diversion quotations - % where agreed extension W17.2a INFO
Mains diversions - construction/commissioning within target W18.1 PERF
Self-lay point of connection applications - written acknowledgements within target W19.1 PERF
Self-lay Point of Connection report < 500 plots etc - reports issued within target W20.1 PERF
Self-lay Point of Connection reports >500 plots etc - reports issued within target W21.1 PERF
Self-lay design approval and terms request application - written acknowledgements within target W22.1 PERF
Sel-lay design and terms request <500 plots etc - quotations within target W23.1 PERF
Self-lay design and terms request >500 plots etc - quotations within target W24.1 PERF
Self-lay signed agreement - acknowledgements within target W25.1 PERF
Self-lay water for pressure/bacteriological testing - provided within target W26.1 PERF
Self-lay permanent water supply - provided within target W27.1 PERF
Self-lay vesting certificates - issued within target W28.1 PERF
Self-lay Asset Payments - issued within target W29.1 PERF
Self-lay plot references and costing details - issued within target W30.1 PERF
100-199 300-499 20-49 20-49 20-49 300-499 200-299 5-9 500-999 100-199 100-199 200-299 50-99 20-49 500-999 300-499 100-199 100-199  
1K-3K 5K-10K 300-499 1K-3K 100-199 1K-3K 1K-3K 300-499 3K-5K 1K-3K 1K-3K 1K-3K 1K-3K 300-499 5K-10K 5K-10K 1K-3K 3K-5K  
1K-3K 5K-10K 300-499 1K-3K 100-199 1K-3K 1K-3K 300-499 3K-5K 1K-3K 1K-3K 1K-3K 1K-3K 300-499 5K-10K 5K-10K 1K-3K 3K-5K  
25K-50K 10K-25K 1K-3K 3K-5K 300-499 10K-25K 25K-50K 1K-3K 10K-25K 25K-50K 10K-25K 10K-25K 10K-25K 5K-10K 50K-100K 10K-25K 5K-10K 10K-25K  
10K-25K 10K-25K 1K-3K 3K-5K 300-499 5K-10K 10K-25K 1K-3K 10K-25K 5K-10K 3K-5K 5K-10K 5K-10K 1K-3K 25K-50K 5K-10K 3K-5K 10K-25K  
10K-25K 10K-25K 1K-3K 3K-5K 300-499 5K-10K 10K-25K 1K-3K 10K-25K 5K-10K 3K-5K 5K-10K 5K-10K 1K-3K 25K-50K 5K-10K 3K-5K 10K-25K  
300-499 300-499 20-49 100-199 10-19 100-199 300-499 100-199 500-999 500-999 100-199 100-199 100-199 20-49 300-499 500-999 200-299 200-299  
300-499 300-499 20-49 100-199 10-19 100-199 300-499 100-199 500-999 500-999 100-199 100-199 100-199 20-49 300-499 500-999 200-299 200-299  
300-499 200-299 20-49 100-199 10-19 100-199 300-499 50-99 500-999 300-499 200-299 100-199 100-199 20-49 500-999 200-299 100-199 300-499  
10-19 20-49 0 1-5 0 5-9 1-5 5-9 10-19 1-5 1-5 0 0 5-9 1-5 1-5 10-19 20-49  
300-499 300-499 20-49 100-199 10-19 100-199 300-499 50-99 500-999 300-499 200-299 100-199 100-199 20-49 500-999 200-299 100-199 300-499  
5-9 10-19 0 1-5 0 5-9 1-5 5-9 1-5 1-5 0 0 0 5-9 0 1-5 5-9 10-19  
200-299 300-499 20-49 50-99 10-19 100-199 500-999 50-99 500-999 100-199 50-99 500-999 100-199 20-49 100-199 500-999 100-199 300-499  
200-299 300-499 20-49 50-99 10-19 100-199 500-999 50-99 500-999 100-199 50-99 500-999 100-199 20-49 100-199 500-999 100-199 300-499  
20-49 20-49 0 1-5 1-5 20-49 10-19 1-5 50-99 50-99 1-5 10-19 5-9 0 50-99 100-199 1-5 10-19  
20-49 20-49 0 1-5 1-5 20-49 10-19 1-5 50-99 20-49 1-5 10-19 0 0 50-99 100-199 1-5 10-19  
10-19 10-19 0 1-5 1-5 10-19 5-9 1-5 50-99 50-99 1-5 5-9 0 0 20-49 50-99 1-5 5-9  
1-5 5-9 0 0 0 0 0 1-5 0 0 1-5 0 1-5 0 0 1-5 0 1-5  
10-19 20-49 0 1-5 1-5 10-19 5-9 1-5 50-99 50-99 1-5 5-9 1-5 0 20-49 50-99 1-5 5-9  
5-9 10-19 0 0 0 1-5 5-9 0 10-19 5-9 1-5 1-5 0 0 5-9 10-19 1-5 5-9  
0 1-5 1-5 0 0 5-9 5-9 0 1-5 0 5-9 0 1-5 0 0 300-499 0 10-19  
0 1-5 1-5 0 0 1-5 5-9 0 0 0 0 0 0 0 0 300-499 0 5-9  
0 0 0 0 0 0 0 0 0 0 1-5 0 0 0 0 1-5 0 0  
5-9 0 0 0 0 0 5-9 0 20-49 0 10-19 0 1-5 0 20-49 100-199 5-9 20-49  
1-5 20-49 1-5 0 0 0 5-9 0 20-49 1-5 20-49 1-5 0 0 20-49 100-199 1-5 20-49  
0 5-9 0 0 0 1-5 0 0 1-5 0 0 1-5 0 0 0 5-9 1-5 0  
5-9 20-49 1-5 1-5 0 1-5 5-9 0 50-99 1-5 5-9 1-5 0 0 20-49 50-99 1-5 20-49  
1-5 10-19 0 0 0 0 0 0 20-49 1-5 20-49 0 0 0 10-19 50-99 0 10-19  
1-5 20-49 0 5-9 0 0 1-5 0 20-49 1-5 10-19 0 0 0 10-19 20-49 0 1-5  
1-5 0 0 1-5 0 0 0 0 100-199 1-5 0 0 0 0 20-49 100-199 0 10-19  
0 0 0 20-49 0 0 0 0 20-49 1-5 1-5 0 0 0 50-99 50-99 0 5-9  
100-199 1K-3K 0 0 0 50-99 1-5 0 1K-3K 0 500-999 100-199 0 0 500-999 100-199 500-999 500-999  
Key
Performance metric

Information metric

Chart 1: Developer Services levels of service performance - % within target and activity levels water supply
Quarter 1 (Apr-Jun) 2017-18

This report
Industry Average
Volumes

Chart 2: Developer Services levels of service performance - % within target and activity levels water supply
Rolling year to date

This report
Industry Average
Volumes

Chart 3: Developer Services levels of service performance - % within target and activity levels water supply
Latest 4 quarters

Quarter 2 2016-17
Quarter 3 2016-17
Quarter 4 (Jan - Mar) 2016-17
This report
Industry Average
Volumes
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dee Valley
Dŵr Cymru
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Mains diversions - written acknowledgements within target W16.1 PERF
Mains diversions- applications returned/refused/questioned W16.1a INFO
Mains diversions (without constraints) - quotations within target W17.1 PERF
Mains diversions (with constraints) - quotations within target W17.2 PERF
Mains diversion quotations - % where agreed extension W17.2a INFO
Mains diversions - construction/commissioning within target W18.1 PERF
Self-lay point of connection applications - written acknowledgements within target W19.1 PERF
Self-lay Point of Connection report < 500 plots etc - reports issued within target W20.1 PERF
Self-lay Point of Connection reports >500 plots etc - reports issued within target W21.1 PERF
Self-lay design approval and terms request application - written acknowledgements within target W22.1 PERF
Sel-lay design and terms request <500 plots etc - quotations within target W23.1 PERF
Self-lay design and terms request >500 plots etc - quotations within target W24.1 PERF
Self-lay signed agreement - acknowledgements within target W25.1 PERF
Self-lay water for pressure/bacteriological testing - provided within target W26.1 PERF
Self-lay permanent water supply - provided within target W27.1 PERF
Self-lay vesting certificates - issued within target W28.1 PERF
Self-lay Asset Payments - issued within target W29.1 PERF
Self-lay plot references and costing details - issued within target W30.1 PERF
Water Totals
28 91 6 3 8 105 61 1 141 44 17 52 10 18 132 92 32 43  
654 1,437 109 320 40 598 562 78 1,259 645 251 722 490 158 2,086 1,869 361 729  
654 1,437 109 320 40 598 562 78 1,259 645 251 722 490 158 2,086 1,869 361 729  
10,794 4,131 667 580 65 2,975 6,980 264 3,854 6,254 2,758 3,127 2,793 797 25,484 4,535 1,473 5,469  
3,090 2,988 287 732 74 1,804 3,628 499 3,245 1,989 901 1,924 1,387 247 6,978 1,147 1,097 2,471  
3,090 2,988 287 732 74 1,804 3,628 499 3,245 1,989 901 1,924 1,387 247 6,978 1,147 1,097 2,471  
103 71 8 28 2 47 127 38 132 125 16 46 22 3 74 143 53 77  
103 71 8 28 2 47 127 38 132 125 16 46 22 3 74 143 53 77  
119 55 6 25 3 33 82 20 164 121 20 47 22 7 144 64 46 90  
5 5 0 0 0 2 1 3 2 0 0 0 0 2 0 2 3 3  
124 60 6 25 3 35 83 23 166 121 20 47 22 9 144 66 49 93  
5 5 0 0 0 2 0 3 1 0 0 0 0 6 0 0 3 2  
74 100 11 25 1 23 163 15 137 36 6 136 43 12 54 115 24 90  
74 100 11 25 1 23 152 15 137 36 6 136 43 12 54 115 24 90  
21 25 0 4 1 33 14 1 65 58 4 10 9 0 55 178 2 10  
21 25 0 3 1 33 10 1 65 20 1 10 0 0 55 178 2 10  
18 11 0 1 2 10 9 1 69 55 2 9 0 0 26 59 1 5  
1 9 0 0 0 0 0 2 0 0 2 0 1 0 0 1 0 3  
19 20 0 1 2 10 9 3 69 55 4 9 1 0 26 60 1 8  
5 10 0 0 0 4 8 0 12 6 1 2 0 0 5 18 2 6  
0 1 1 0 0 9 6 0 3 0 5 0 1 0 0 438 0 14  
0 1 1 0 0 1 7 0 0 0 0 0 0 0 0 361 0 5  
0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 1 0 0  
9 0 0 0 0 0 7 0 25 0 14 0 1 0 37 132 5 36  
3 30 1 0 0 0 6 0 46 2 20 4 0 0 21 104 3 26  
0 6 0 0 0 1 0 0 2 0 0 3 0 0 0 8 1 0  
7 27 1 4 0 1 7 0 61 3 9 3 0 0 22 75 2 25  
2 14 0 0 0 0 0 0 27 1 31 0 0 0 11 79 0 19  
1 39 0 5 0 0 1 0 31 1 17 0 0 0 10 23 0 3  
1 0 0 1 0 0 0 0 112 1 0 0 0 0 22 133 0 13  
0 0 0 24 0 0 0 0 32 1 2 0 0 0 76 98 0 5  
156 1,119 0 0 0 73 1 0 1,350 0 528 140 0 0 633 177 595 553  
15,091 10,170 1,098 1,752 196 5,719 11,670 922 10,769 9,342 4,605 6,225 4,779 1,244 35,870 9,852 3,700 9,695
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dee Valley
Dŵr Cymru
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Mains diversions - written acknowledgements within target W16.1 PERF
Mains diversions- applications returned/refused/questioned W16.1a INFO
Mains diversions (without constraints) - quotations within target W17.1 PERF
Mains diversions (with constraints) - quotations within target W17.2 PERF
Mains diversion quotations - % where agreed extension W17.2a INFO
Mains diversions - construction/commissioning within target W18.1 PERF
Self-lay point of connection applications - written acknowledgements within target W19.1 PERF
Self-lay Point of Connection report < 500 plots etc - reports issued within target W20.1 PERF
Self-lay Point of Connection reports >500 plots etc - reports issued within target W21.1 PERF
Self-lay design approval and terms request application - written acknowledgements within target W22.1 PERF
Sel-lay design and terms request <500 plots etc - quotations within target W23.1 PERF
Self-lay design and terms request >500 plots etc - quotations within target W24.1 PERF
Self-lay signed agreement - acknowledgements within target W25.1 PERF
Self-lay water for pressure/bacteriological testing - provided within target W26.1 PERF
Self-lay permanent water supply - provided within target W27.1 PERF
Self-lay vesting certificates - issued within target W28.1 PERF
Self-lay Asset Payments - issued within target W29.1 PERF
Self-lay plot references and costing details - issued within target W30.1 PERF
Water Totals
23 91 5 3 7 105 61 1 141 44 11 52 10 18 100 91 31 42  
628 1,437 108 319 39 598 562 76 1,258 645 251 722 479 155 2,010 1,862 360 720  
241 406 1 48 9 313 298 5 853 9 66 179 247 61 423 983 50 343  
10,309 4,110 667 549 64 2,974 6,809 264 3,851 6,254 2,682 3,083 2,763 764 25,476 4,533 1,443 5,387  
3,077 2,942 286 702 74 1,759 3,213 482 3,210 1,859 744 1,900 1,387 227 6,534 1,058 1,068 2,265  
721 719 10 127 41 375 674 1 578 815 145 235 255 21 1,930 529 260 595  
72 71 8 28 2 47 125 36 132 125 16 46 22 3 71 142 53 75  
84 34 0 17 0 39 91 20 129 27 6 45 21 3 6 79 13 74  
63 55 6 23 3 33 76 14 162 121 15 47 22 5 116 64 46 87  
2 5 0 0 0 2 1 2 2 0 0 0 0 2 0 2 3 3  
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0  
4 1 0 0 0 1 0 0 1 0 0 0 0 0 0 0 2 2  
74 100 11 20 1 23 135 8 132 36 4 135 42 12 49 114 24 87  
41 51 7 12 0 20 2 5 21 27 3 9 2 12 38 14 1 5  
14 25 0 3 1 33 14 1 65 58 3 10 9 0 48 173 2 10  
16 9 0 1 0 5 7 0 55 4 0 5 0 0 16 15 1 4  
10 11 0 1 2 10 9 1 60 55 2 9 0 0 21 59 1 5  
0 1 0 0 0 0 0 1 0 0 2 0 1 0 0 1 0 1  
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0  
5 10 0 0 0 4 8 0 12 6 0 2 0 0 3 18 2 6  
0 1 1 0 0 9 6 0 3 0 5 0 1 0 0 438 0 14  
0 1 1 0 0 1 6 0 0 0 0 0 0 0 0 361 0 5  
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0  
6 0 0 0 0 0 6 0 25 0 14 0 1 0 37 131 4 36  
3 30 1 0 0 0 5 0 46 2 18 4 0 0 16 98 2 23  
0 6 0 0 0 1 0 0 2 0 0 3 0 0 0 8 0 0  
5 27 1 4 0 1 7 0 61 3 9 3 0 0 18 75 2 21  
2 14 0 0 0 0 0 0 27 1 28 0 0 0 6 75 0 8  
1 38 0 5 0 0 0 0 31 1 17 0 0 0 7 23 0 3  
1 0 0 0 0 0 0 0 110 1 0 0 0 0 9 131 0 12  
0 0 0 21 0 0 0 0 32 1 2 0 0 0 63 97 0 5  
156 1,119 0 0 0 73 1 0 1,350 0 513 140 0 0 633 177 543 549  
14,451 10,094 1,095 1,678 193 5,673 11,044 886 10,712 9,212 4,336 6,156 4,737 1,186 35,217 9,731 3,584 9,364
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dee Valley
Dŵr Cymru
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Mains diversions - written acknowledgements within target W16.1 PERF
Mains diversions- applications returned/refused/questioned W16.1a INFO
Mains diversions (without constraints) - quotations within target W17.1 PERF
Mains diversions (with constraints) - quotations within target W17.2 PERF
Mains diversion quotations - % where agreed extension W17.2a INFO
Mains diversions - construction/commissioning within target W18.1 PERF
Self-lay point of connection applications - written acknowledgements within target W19.1 PERF
Self-lay Point of Connection report < 500 plots etc - reports issued within target W20.1 PERF
Self-lay Point of Connection reports >500 plots etc - reports issued within target W21.1 PERF
Self-lay design approval and terms request application - written acknowledgements within target W22.1 PERF
Sel-lay design and terms request <500 plots etc - quotations within target W23.1 PERF
Self-lay design and terms request >500 plots etc - quotations within target W24.1 PERF
Self-lay signed agreement - acknowledgements within target W25.1 PERF
Self-lay water for pressure/bacteriological testing - provided within target W26.1 PERF
Self-lay permanent water supply - provided within target W27.1 PERF
Self-lay vesting certificates - issued within target W28.1 PERF
Self-lay Asset Payments - issued within target W29.1 PERF
Self-lay plot references and costing details - issued within target W30.1 PERF
Water Totals
145 394 36 41 28 442 230 7 595 170 110 271 52 39 564 383 142 171  
2,616 5,290 422 1,416 178 2,676 2,579 480 4,936 2,865 1,102 2,985 1,983 428 8,957 6,648 1,505 3,073  
2,616 5,290 422 1,416 178 2,676 2,579 480 4,936 2,865 1,102 2,985 1,983 428 8,957 6,648 1,505 3,073  
35,789 18,902 2,273 3,569 459 12,509 33,073 1,787 22,070 26,836 11,679 11,867 12,391 5,221 87,538 15,671 6,362 24,814  
12,859 13,843 1,591 3,269 406 7,348 14,091 1,793 14,139 8,011 3,367 8,459 6,586 2,136 34,238 5,122 4,803 10,736  
12,859 13,843 1,591 3,269 406 7,348 14,091 1,793 14,144 8,011 3,367 8,459 6,586 2,136 34,238 5,122 4,803 10,736  
478 355 36 140 14 187 485 176 627 516 106 174 109 35 347 535 220 280  
478 355 36 140 14 187 485 176 627 516 106 174 109 35 347 535 220 280  
450 282 31 118 12 153 366 66 735 457 289 165 109 37 694 272 171 460  
11 27 0 2 0 8 2 7 14 3 2 0 0 7 2 4 10 20  
461 309 31 120 12 161 368 73 749 460 291 165 109 44 696 276 181 480  
6 19 0 2 0 8 1 7 1 1 0 0 0 6 0 2 8 15  
291 373 34 81 17 103 582 55 524 146 63 521 142 47 188 543 119 369  
291 373 34 81 17 103 571 55 524 146 63 521 142 47 188 543 119 369  
21 25 0 4 1 33 14 1 65 58 4 10 9 0 55 178 2 10  
21 25 0 3 1 33 10 1 65 20 1 10 0 0 55 178 2 10  
18 11 0 1 2 10 9 1 69 55 2 9 0 0 26 59 1 5  
1 9 0 0 0 0 0 2 0 0 2 0 1 0 0 1 0 3  
19 20 0 1 2 10 9 3 69 55 4 9 1 0 26 60 1 8  
5 10 0 0 0 4 8 0 12 6 1 2 0 0 5 18 2 6  
0 1 1 0 0 9 6 0 3 0 5 0 1 0 0 438 0 14  
0 1 1 0 0 1 7 0 0 0 0 0 0 0 0 361 0 5  
0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 1 0 0  
9 0 0 0 0 0 7 0 25 0 14 0 1 0 37 132 5 36  
3 30 1 0 0 0 6 0 46 2 20 4 0 0 21 104 3 26  
0 6 0 0 0 1 0 0 2 0 0 3 0 0 0 8 1 0  
7 27 1 4 0 1 7 0 61 3 9 3 0 0 22 75 2 25  
2 14 0 0 0 0 0 0 27 1 31 0 0 0 11 79 0 19  
1 39 0 5 0 0 1 0 31 1 17 0 0 0 10 23 0 3  
1 0 0 1 0 0 0 0 112 1 0 0 0 0 22 133 0 13  
0 0 0 24 0 0 0 0 32 1 2 0 0 0 76 98 0 5  
156 1,119 0 0 0 73 1 0 1,350 0 528 140 0 0 633 177 595 553  
54,824 49,377 4,427 10,276 1,174 23,710 53,735 4,377 50,192 39,140 22,601 25,130 21,385 7,950 140,654 31,966 15,919 41,092
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dee Valley
Dŵr Cymru
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Mains diversions - written acknowledgements within target W16.1 PERF
Mains diversions- applications returned/refused/questioned W16.1a INFO
Mains diversions (without constraints) - quotations within target W17.1 PERF
Mains diversions (with constraints) - quotations within target W17.2 PERF
Mains diversion quotations - % where agreed extension W17.2a INFO
Mains diversions - construction/commissioning within target W18.1 PERF
Self-lay point of connection applications - written acknowledgements within target W19.1 PERF
Self-lay Point of Connection report < 500 plots etc - reports issued within target W20.1 PERF
Self-lay Point of Connection reports >500 plots etc - reports issued within target W21.1 PERF
Self-lay design approval and terms request application - written acknowledgements within target W22.1 PERF
Sel-lay design and terms request <500 plots etc - quotations within target W23.1 PERF
Self-lay design and terms request >500 plots etc - quotations within target W24.1 PERF
Self-lay signed agreement - acknowledgements within target W25.1 PERF
Self-lay water for pressure/bacteriological testing - provided within target W26.1 PERF
Self-lay permanent water supply - provided within target W27.1 PERF
Self-lay vesting certificates - issued within target W28.1 PERF
Self-lay Asset Payments - issued within target W29.1 PERF
Self-lay plot references and costing details - issued within target W30.1 PERF
Water Totals
100 393 35 39 25 442 223 7 593 165 85 271 52 39 482 369 141 161  
2,542 5,254 388 1,414 175 2,676 2,579 473 4,933 2,865 1,099 2,980 1,939 419 8,866 6,583 1,504 3,049  
787 1,294 34 190 59 1,204 1,234 64 3,224 45 188 805 1,126 236 1,836 3,199 195 1,309  
33,331 18,505 2,257 3,407 451 12,503 32,769 1,787 22,033 26,825 11,325 11,739 12,353 5,166 87,454 15,643 6,322 24,583  
12,496 13,528 1,561 2,943 406 7,185 12,388 1,766 13,841 7,315 2,835 8,358 6,586 2,112 32,021 4,927 4,714 9,872  
2,263 3,322 121 398 124 1,400 2,461 63 2,862 2,334 1,049 1,483 1,154 471 7,374 2,027 1,064 3,917  
370 351 36 138 14 187 471 162 627 516 106 173 106 35 343 530 219 276  
334 142 1 80 0 123 308 102 565 80 47 161 99 27 50 270 117 256  
261 278 31 114 12 152 357 59 731 457 269 164 106 33 565 265 170 449  
6 27 0 2 0 8 1 6 14 3 2 0 0 7 0 4 10 17  
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0  
4 3 0 1 0 4 0 1 1 1 0 0 0 0 0 0 3 10  
254 364 34 66 17 103 500 40 512 146 52 517 139 47 151 542 119 352  
178 199 26 40 5 85 11 12 70 122 44 28 11 33 119 64 5 25  
14 25 0 3 1 33 14 1 65 58 3 10 9 0 48 173 2 10  
16 9 0 1 0 5 7 0 55 4 0 5 0 0 16 15 1 4  
10 11 0 1 2 10 9 1 60 55 2 9 0 0 21 59 1 5  
0 1 0 0 0 0 0 1 0 0 2 0 1 0 0 1 0 1  
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0  
5 10 0 0 0 4 8 0 12 6 0 2 0 0 3 18 2 6  
0 1 1 0 0 9 6 0 3 0 5 0 1 0 0 438 0 14  
0 1 1 0 0 1 6 0 0 0 0 0 0 0 0 361 0 5  
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0  
6 0 0 0 0 0 6 0 25 0 14 0 1 0 37 131 4 36  
3 30 1 0 0 0 5 0 46 2 18 4 0 0 16 98 2 23  
0 6 0 0 0 1 0 0 2 0 0 3 0 0 0 8 0 0  
5 27 1 4 0 1 7 0 61 3 9 3 0 0 18 75 2 21  
2 14 0 0 0 0 0 0 27 1 28 0 0 0 6 75 0 8  
1 38 0 5 0 0 0 0 31 1 17 0 0 0 7 23 0 3  
1 0 0 0 0 0 0 0 110 1 0 0 0 0 9 131 0 12  
0 0 0 21 0 0 0 0 32 1 2 0 0 0 63 97 0 5  
156 1,119 0 0 0 73 1 0 1,350 0 513 140 0 0 633 177 543 549  
51,031 48,441 4,346 9,755 1,160 23,540 51,608 4,305 49,804 38,428 21,557 24,890 21,294 7,858 137,877 31,600 15,590 39,860
Key:
Upper quartile performance
Inter-quartile performance
Lower quartile performance
Information metric
Metric Ref Type
Anglian
Dŵr Cymru
Northumbrian
Severn Trent
South West
Southern
Thames
United Utilities
Wessex
Yorkshire
 
Upper Quartile1
Lower Quartile2
Median
Average
Pre-development enquiry – reports issued within target S1.1 PERF
Sewer requisition - written acknowledgement of applications within target S2.1 PERF
Sewer requisition - applications refused/returned/questioned S2.1a INFO
Sewer requisition design – offers issued within target S3.1 PERF
Sewer requisition – constructed and commissioned within agreed extension S4.1 PERF
Sewer requisition – constructed and commissioned - extensions agreed S4.1a INFO
Technical vetting of adoptions & diversions– acknowledgements within target S5.1 PERF
Technical vetting of adoptions & diversions – applications refused/returned/questioned S5.1a INFO
Technical vetting of adoptions & diversions – approval or rejection letters within target S6.1 PERF
Technical vetting of adoptions & diversions – extensions agreed S6.1a INFO
Adoption legal agreement – draft agreements issued within target S7.1 PERF
s106 sewer connection - approval letters issued within target S8.1 PERF
s106 sewer connection - rejection letters issued within target S9.1 PERF
Sewerage Average
100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 84.34% 99.64% 93.94% 100.00%   100.00% 99.64% 100.00% 97.79%  
100.00% 100.00% 100.00% 100.00% 100.00% 95.83% 89.74% 100.00% 100.00% 100.00%   100.00% 100.00% 100.00% 98.56%  
25.00% 0.00% 0.00% 75.00% 75.00% 75.00% 0.00% 25.00% 25.00% 71.43%   75.00% 0.00% 25.00% 37.14%  
66.67% 100.00% - 100.00% 88.89% 100.00% 100.00% - 50.00% 100.00%   100.00% 77.78% 100.00% 88.19%  
100.00% 100.00% - - 100.00% 100.00% - 100.00% - 100.00%   100.00% 100.00% 100.00% 100.00%  
0.00% 100.00% - - 0.00% 0.00% - 0.00% - 100.00%   100.00% 0.00% 0.00% 33.33%  
100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 99.29% 99.01% 99.12% 98.89%   100.00% 99.12% 100.00% 99.63%  
38.71% 17.57% 64.44% 85.71% 75.00% 52.00% 43.57% 14.85% 92.98% 8.49%   75.00% 17.57% 47.79% 49.33%  
100.00% 99.53% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 99.63%   100.00% 100.00% 100.00% 99.92%  
0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 26.21% 0.00% 0.00% 0.00%   0.00% 0.00% 0.00% 2.62%  
98.11% 100.00% 100.00% 96.97% 100.00% 100.00% 100.00% 98.68% 100.00% 100.00%   100.00% 98.68% 100.00% 99.38%  
99.53% 100.00% 99.47% 100.00% 99.13% 100.00% 99.87% 100.00% 98.00% 99.53%   100.00% 99.47% 99.70% 99.55%  
100.00% 100.00% 100.00% - 100.00% 99.63% 99.45% 100.00% 100.00% 100.00%   100.00% 100.00% 100.00% 99.90%  
99.66% 99.90% 99.75% 99.77% 99.44% 99.80% 97.28% 99.68% 97.37% 99.47%   99.77% 99.44% 99.67% 99.21%
Key
Upper quartile performance

Inter-quartile performance

Lower quartile performance

Information metric
Key:
Upper quartile performance
Inter-quartile performance
Lower quartile performance
Information metric
Metric Ref Type
Anglian
Dŵr Cymru
Northumbrian
Severn Trent
South West
Southern
Thames
United Utilities
Wessex
Yorkshire
 
Upper Quartile1
Lower Quartile2
Median
Average
Pre-development enquiry – reports issued within target S1.1 PERF
Sewer requisition - written acknowledgement of applications within target S2.1 PERF
Sewer requisition - applications refused/returned/questioned S2.1a INFO
Sewer requisition design – offers issued within target S3.1 PERF
Sewer requisition – constructed and commissioned within agreed extension S4.1 PERF
Sewer requisition – constructed and commissioned - extensions agreed S4.1a INFO
Technical vetting of adoptions & diversions– acknowledgements within target S5.1 PERF
Technical vetting of adoptions & diversions – applications refused/returned/questioned S5.1a INFO
Technical vetting of adoptions & diversions – approval or rejection letters within target S6.1 PERF
Technical vetting of adoptions & diversions – extensions agreed S6.1a INFO
Adoption legal agreement – draft agreements issued within target S7.1 PERF
s106 sewer connection - approval letters issued within target S8.1 PERF
s106 sewer connection - rejection letters issued within target S9.1 PERF
Sewerage Average
99.90% 100.00% 100.00% 99.06% 100.00% 98.94% 95.80% 99.70% 97.43% 99.59%   100.00% 98.94% 99.65% 99.04%  
100.00% 100.00% 100.00% 100.00% 98.75% 97.24% 91.67% 100.00% 100.00% 88.89%   100.00% 97.24% 100.00% 97.65%  
32.50% 7.41% 0.00% 75.00% 66.25% 66.90% 0.00% 54.55% 56.25% 44.44%   66.25% 7.41% 49.49% 40.33%  
36.00% 100.00% - 100.00% 90.24% 100.00% 91.07% 100.00% 77.78% 100.00%   100.00% 90.24% 100.00% 88.34%  
100.00% 100.00% 100.00% - 90.63% 100.00% 60.00% 100.00% - 100.00%   100.00% 95.31% 100.00% 93.83%  
0.00% 33.33% 0.00% - 15.63% 0.00% 0.00% 0.00% - 50.00%   24.48% 0.00% 0.00% 12.37%  
99.36% 99.90% 100.00% 100.00% 100.00% 100.00% 99.35% 99.76% 97.61% 99.36%   100.00% 99.36% 99.83% 99.53%  
37.80% 15.19% 60.96% 83.33% 79.41% 50.90% 47.22% 14.15% 83.25% 8.49%   79.41% 15.19% 49.06% 48.07%  
99.26% 99.64% 100.00% 99.59% 98.11% 99.57% 99.74% 99.76% 99.66% 99.73%   99.74% 99.57% 99.65% 99.51%  
0.93% 0.00% 0.00% 0.00% 0.00% 0.00% 26.92% 0.00% 0.34% 0.68%   0.68% 0.00% 0.00% 2.89%  
99.54% 99.85% 98.61% 97.91% 100.00% 97.75% 98.63% 99.06% 99.18% 100.00%   99.85% 98.61% 99.12% 99.05%  
98.94% 100.00% 99.85% 99.96% 99.56% 99.85% 99.81% 100.00% 99.02% 99.89%   99.96% 99.56% 99.85% 99.69%  
99.75% 100.00% 100.00% - 99.67% 99.92% 99.86% 100.00% 100.00% 100.00%   100.00% 99.86% 100.00% 99.91%  
99.21% 99.88% 99.87% 99.56% 99.16% 99.64% 98.89% 99.78% 98.22% 99.63%   99.78% 99.16% 99.60% 99.38%
Key
Upper quartile performance

Inter-quartile performance

Lower quartile performance

Information metric
Performance metric
Information metric
Metric Ref Type
Anglian
Dŵr Cymru
Northumbrian
Severn Trent
South West
Southern
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target S1.1 PERF
Sewer requisition - written acknowledgement of applications within target S2.1 PERF
Sewer requisition - applications refused/returned/questioned S2.1a INFO
Sewer requisition design – offers issued within target S3.1 PERF
Sewer requisition – constructed and commissioned within agreed extension S4.1 PERF
Sewer requisition – constructed and commissioned - extensions agreed S4.1a INFO
Technical vetting of adoptions & diversions– acknowledgements within target S5.1 PERF
Technical vetting of adoptions & diversions – applications refused/returned/questioned S5.1a INFO
Technical vetting of adoptions & diversions – approval or rejection letters within target S6.1 PERF
Technical vetting of adoptions & diversions – extensions agreed S6.1a INFO
Adoption legal agreement – draft agreements issued within target S7.1 PERF
s106 sewer connection - approval letters issued within target S8.1 PERF
s106 sewer connection - rejection letters issued within target S9.1 PERF
200-299 100-199 50-99 300-499 50-99 50-99 200-299 200-299 100-199 100-199  
5-9 1-5 1-5 1-5 10-19 20-49 20-49 1-5 1-5 5-9  
5-9 1-5 1-5 1-5 10-19 20-49 20-49 1-5 1-5 5-9  
5-9 1-5 0 5-9 5-9 20-49 10-19 0 1-5 5-9  
1-5 1-5 0 0 5-9 20-49 0 1-5 0 1-5  
1-5 1-5 0 0 5-9 20-49 0 1-5 0 1-5  
100-199 200-299 20-49 100-199 20-49 50-99 100-199 100-199 100-199 500-999  
100-199 200-299 20-49 100-199 20-49 50-99 100-199 100-199 100-199 500-999  
100-199 200-299 20-49 50-99 20-49 100-199 100-199 100-199 50-99 500-999  
100-199 200-299 20-49 50-99 20-49 100-199 100-199 100-199 50-99 500-999  
50-99 100-199 20-49 50-99 10-19 20-49 50-99 50-99 20-49 20-49