Developer services

Developer Services Levels of Service Report: Quarter 4 (Jan - Mar) 2016-17
Published: 18 April 2017

Filter Data
Key:
Upper quartile performance
Inter-quartile performance
Lower quartile performance
Information metric
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dee Valley
Dŵr Cymru
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
 
Upper Quartile1
Lower Quartile2
Median
Average
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Self-lay application – written acknowledgements within target W9.1 PERF
Self-lay applications - refused / returned/ questioned W9.1a INFO
Self-lay new connection - quotations within target W10.1 PERF
Self-lay <500 plots - written terms (quotations) within target W11.1 PERF
Self-lay design >500 plots - written terms (quotations) within target W12.1 PERF
Self-lay design >500 plots - % of written terms (quotations) extended by agreement W12.1a INFO
Self-lay signed agreement - written acknowledgement of receipt W13.1 PERF
Water provision for testing self-lay mains - within target W14.1 PERF
Water provision for testing self-lay mains - within extended target W14.1a INFO
Provision of permanent supply for self-lay mains – within target W15.1 PERF
Water Average
70.37% 98.80% 100.00% 100.00% 75.00% 100.00% 90.00% - 100.00% 76.19% 66.67% 100.00% 100.00% 100.00% 78.87% 97.44% 100.00% 90.48%   100.00% 78.87% 98.80% 90.81%  
95.99% 100.00% 100.00% 100.00% 95.12% 100.00% 100.00% 96.58% 99.92% 100.00% 100.00% 100.00% 93.17% 98.98% 99.82% 99.15% 100.00% 99.61%   100.00% 98.98% 99.96% 98.80%  
33.28% 24.18% 0.00% 14.81% 73.17% 40.98% 51.14% 17.09% 62.50% 2.71% 17.42% 24.83% 60.87% 73.47% 16.83% 45.16% 10.60% 35.50%   51.14% 16.83% 29.06% 33.59%  
95.69% 96.67% 99.53% 91.35% 95.73% 99.90% 99.60% 100.00% 99.91% 100.00% 95.90% 99.42% 99.65% 95.93% 99.66% 99.93% 99.56% 99.32%   99.90% 95.93% 99.55% 98.21%  
99.93% 97.36% 98.08% 87.07% 100.00% 96.93% 85.69% 99.42% 99.02% 92.17% 69.27% 98.07% 100.00% 99.70% 91.80% 96.86% 98.48% 78.44%   99.42% 91.80% 97.71% 93.79%  
20.32% 27.44% 11.50% 11.07% 16.19% 26.44% 22.99% 2.33% 22.81% 20.19% 21.59% 22.45% 25.13% 37.01% 39.22% 42.52% 28.18% 32.63%   28.18% 20.19% 22.90% 23.89%  
81.33% 100.00% 100.00% 95.12% 100.00% 100.00% 98.41% 84.62% 100.00% 100.00% 100.00% 100.00% 94.74% 100.00% 100.00% 100.00% 100.00% 98.82%   100.00% 98.41% 100.00% 97.39%  
68.00% 34.55% 0.00% 60.98% 0.00% 55.81% 64.29% 48.72% 91.81% 65.43% 32.61% 90.70% 100.00% 64.29% 6.10% 53.38% 67.39% 90.59%   68.00% 34.55% 62.63% 55.26%  
23.36% 98.97% 100.00% 96.88% - 100.00% 98.95% 90.91% 100.00% 100.00% 96.15% 96.88% 94.74% 77.78% 80.34% 95.38% 100.00% 96.97%   100.00% 94.74% 96.88% 91.02%  
0.00% 100.00% - - - - 0.00% 100.00% 100.00% 100.00% 100.00% - - 100.00% 0.00% - 100.00% 100.00%   100.00% 0.00% 100.00% 72.73%  
0.93% 4.90% 0.00% 0.00% - 0.00% 1.04% 8.33% 1.60% 1.32% 0.48% 0.00% 0.00% 25.00% 0.56% 0.00% 8.11% 4.35%   4.35% 0.00% 0.93% 3.33%  
- 0.00% - - - - 0.00% 0.00% - 100.00% - - - - - - 0.00% 100.00%   100.00% 0.00% 0.00% 33.33%  
79.59% 97.30% 100.00% 69.23% 100.00% 100.00% 92.78% 46.15% 95.80% 100.00% 61.90% 98.92% 97.14% 100.00% 69.44% 100.00% 100.00% 92.77%   100.00% 79.59% 97.22% 88.95%  
61.22% 62.16% 100.00% 46.15% 100.00% 72.22% 9.28% 7.69% 12.59% 100.00% 90.48% 2.15% 8.57% 42.86% 63.89% 13.97% 6.06% 14.46%   72.22% 9.28% 44.51% 45.21%  
85.71% 100.00% - 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% - 100.00% 100.00% - - 100.00% 100.00% 100.00% 100.00%   100.00% 100.00% 100.00% 98.98%  
66.67% 27.59% - 33.33% 66.67% 0.00% 47.06% 100.00% 90.00% - 46.15% 83.33% - - 15.63% 40.00% 60.00% 65.52%   66.67% 33.33% 53.53% 53.00%  
100.00% 95.35% - 100.00% 100.00% 100.00% 100.00% - 100.00% - 100.00% 100.00% - - 100.00% 100.00% 100.00% 100.00%   100.00% 100.00% 100.00% 99.64%  
16.67% 100.00% - 100.00% 100.00% 100.00% 100.00% - 100.00% - 92.31% 100.00% - - 95.45% 93.67% 57.14% 96.00%   100.00% 93.67% 100.00% 88.56%  
100.00% 100.00% - - - - - - 100.00% - - - - - - - - -   100.00% 100.00% 100.00% 100.00%  
100.00% 0.00% - - - - - - 0.00% - - - - - - - - -   100.00% 0.00% 0.00% 33.33%  
- 100.00% - 100.00% 100.00% - 100.00% - 100.00% - 100.00% - - - 56.76% 100.00% 100.00% 100.00%   100.00% 100.00% 100.00% 95.68%  
- 93.75% - 100.00% - - - - 87.50% - 80.00% - - - 91.67% 96.84% - 50.00%   96.84% 80.00% 91.67% 85.68%  
- 62.50% - 0.00% - - - - 84.38% - 60.00% - - - 58.33% 62.11% - 12.50%   62.50% 12.50% 60.00% 48.54%  
- 97.44% - 100.00% - 100.00% - - 100.00% - 90.00% - - - 90.00% 93.33% - 100.00%   100.00% 91.67% 98.72% 96.35%  
95.78% 97.12% 99.17% 92.11% 97.44% 99.05% 96.49% 97.53% 99.63% 98.82% 93.86% 99.08% 98.99% 97.43% 97.77% 99.12% 99.20% 93.96%   99.08% 96.49% 97.65% 97.36%
Key
Upper quartile performance

Inter-quartile performance

Lower quartile performance

Information metric
Key:
Upper quartile performance
Inter-quartile performance
Lower quartile performance
Information metric
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dee Valley
Dŵr Cymru
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
 
Upper Quartile1
Lower Quartile2
Median
Average
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Self-lay application – written acknowledgements within target W9.1 PERF
Self-lay applications - refused / returned/ questioned W9.1a INFO
Self-lay new connection - quotations within target W10.1 PERF
Self-lay <500 plots - written terms (quotations) within target W11.1 PERF
Self-lay design >500 plots - written terms (quotations) within target W12.1 PERF
Self-lay design >500 plots - % of written terms (quotations) extended by agreement W12.1a INFO
Self-lay signed agreement - written acknowledgement of receipt W13.1 PERF
Water provision for testing self-lay mains - within target W14.1 PERF
Water provision for testing self-lay mains - within extended target W14.1a INFO
Provision of permanent supply for self-lay mains – within target W15.1 PERF
Water Average
65.89% 99.74% 100.00% 95.83% 93.10% 100.00% 96.52% 100.00% 99.11% 96.40% 83.19% 100.00% 100.00% 100.00% 87.12% 93.30% 100.00% 92.47%   100.00% 93.10% 97.81% 94.59%  
97.20% 98.43% 91.11% 99.92% 98.38% 100.00% 99.92% 98.97% 99.76% 100.00% 99.72% 99.78% 98.03% 97.92% 99.82% 98.40% 100.00% 99.43%   99.92% 98.38% 99.58% 98.71%  
27.27% 21.77% 8.89% 13.27% 31.89% 39.98% 45.10% 15.46% 64.28% 1.16% 15.20% 29.97% 58.59% 66.09% 20.96% 44.56% 13.89% 39.84%   44.56% 15.20% 28.62% 31.01%  
92.24% 97.01% 99.17% 96.20% 98.58% 99.96% 99.57% 100.00% 99.84% 99.95% 97.07% 99.02% 99.84% 99.53% 99.90% 99.78% 99.81% 99.27%   99.84% 98.58% 99.55% 98.71%  
95.82% 97.24% 98.10% 88.69% 100.00% 98.06% 86.75% 99.42% 97.71% 88.55% 86.29% 99.02% 100.00% 99.66% 94.49% 97.24% 98.36% 93.14%   99.02% 93.14% 97.48% 95.47%  
14.07% 23.65% 9.43% 9.93% 23.16% 18.02% 17.05% 4.24% 19.47% 29.35% 40.48% 18.30% 17.45% 22.82% 17.88% 34.91% 21.83% 41.42%   23.65% 17.05% 18.89% 21.30%  
80.15% 98.44% 100.00% 98.52% 100.00% 100.00% 97.10% 92.36% 99.84% 100.00% 100.00% 99.39% 97.14% 100.00% 99.70% 99.14% 99.50% 99.12%   100.00% 98.44% 99.45% 97.80%  
67.80% 38.94% 2.78% 54.07% 0.00% 60.00% 61.02% 59.24% 86.82% 9.94% 46.79% 90.30% 90.48% 75.76% 17.16% 46.68% 65.50% 90.79%   75.76% 38.94% 59.62% 53.56%  
60.38% 91.01% 100.00% 97.37% 100.00% 99.32% 99.15% 98.11% 99.55% 100.00% 93.77% 99.28% 96.19% 94.12% 81.10% 93.17% 99.30% 98.19%   99.32% 93.77% 98.15% 94.45%  
55.56% 97.06% - 100.00% - 100.00% 0.00% 100.00% 100.00% 100.00% 100.00% - - 100.00% 0.00% 100.00% 100.00% 83.33%   100.00% 83.33% 100.00% 81.14%  
2.40% 10.90% 0.00% 3.39% 0.00% 3.92% 0.28% 10.17% 2.49% 0.71% 0.69% 0.00% 0.00% 17.07% 0.30% 0.80% 5.33% 5.15%   5.15% 0.28% 1.60% 3.53%  
0.00% 10.00% - 25.00% - 50.00% 0.00% 50.00% - 100.00% 63.64% - - - - 0.00% 16.67% 66.67%   63.64% 0.00% 25.00% 34.72%  
84.46% 97.08% 100.00% 81.69% 100.00% 100.00% 82.92% 83.67% 98.35% 100.00% 89.41% 98.51% 98.28% 100.00% 77.99% 100.00% 100.00% 95.85%   100.00% 84.46% 98.31% 93.79%  
63.35% 51.90% 82.14% 47.89% 21.74% 79.78% 1.73% 16.33% 17.65% 87.32% 64.71% 5.52% 7.76% 53.85% 60.38% 13.52% 4.13% 8.61%   63.35% 8.61% 34.81% 38.24%  
82.98% 95.54% - 96.43% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% - 100.00% 100.00% 95.65% 99.17%   100.00% 97.80% 100.00% 98.11%  
74.47% 25.89% - 53.57% 28.57% 0.00% 45.65% 100.00% 71.05% 50.00% 54.55% 68.75% 100.00% - 11.72% 27.78% 34.78% 49.17%   69.90% 28.17% 49.58% 49.75%  
86.03% 98.38% - 100.00% 100.00% 100.00% 100.00% - 100.00% - 98.56% 100.00% - - 99.99% 100.00% 92.84% 100.00%   100.00% 98.56% 100.00% 98.14%  
65.85% 99.13% - 90.91% 100.00% 100.00% 100.00% - 98.59% 100.00% 92.59% 100.00% - - 87.50% 92.88% 76.47% 98.21%   100.00% 90.91% 98.40% 93.01%  
100.00% 100.00% - - - - - - 100.00% - 100.00% 100.00% - - - - 0.00% -   100.00% 100.00% 100.00% 83.33%  
100.00% 18.18% - - - - - - 0.00% - 0.00% 0.00% - - - - 0.00% -   18.18% 0.00% 0.00% 19.70%  
85.71% 92.92% - 100.00% 100.00% 100.00% 93.33% - 98.43% - 91.30% 100.00% - - 69.10% 100.00% 100.00% 94.34%   100.00% 92.92% 98.43% 94.24%  
33.33% 98.57% - 100.00% 100.00% 100.00% 0.00% - 80.68% - 86.21% 100.00% - - 83.67% 96.98% - 64.86%   100.00% 72.77% 91.59% 78.69%  
100.00% 35.71% - 0.00% 100.00% 100.00% 0.00% - 78.41% - 41.38% 0.00% - - 44.90% 52.35% - 24.32%   89.20% 12.16% 43.14% 48.09%  
- 98.50% - 100.00% - 100.00% 33.33% - 98.97% - 89.19% - - - 73.81% 91.46% - 82.26%   98.97% 82.26% 91.46% 85.28%  
92.41% 97.49% 98.12% 95.12% 99.02% 99.37% 96.27% 99.15% 99.19% 97.66% 95.97% 99.14% 99.69% 99.48% 98.23% 98.70% 98.28% 97.41%   99.15% 97.41% 98.26% 97.82%
Key
Upper quartile performance

Inter-quartile performance

Lower quartile performance

Information metric
Performance metric
Information metric
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dee Valley
Dŵr Cymru
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Self-lay application – written acknowledgements within target W9.1 PERF
Self-lay applications - refused / returned/ questioned W9.1a INFO
Self-lay new connection - quotations within target W10.1 PERF
Self-lay <500 plots - written terms (quotations) within target W11.1 PERF
Self-lay design >500 plots - written terms (quotations) within target W12.1 PERF
Self-lay design >500 plots - % of written terms (quotations) extended by agreement W12.1a INFO
Self-lay signed agreement - written acknowledgement of receipt W13.1 PERF
Water provision for testing self-lay mains - within target W14.1 PERF
Water provision for testing self-lay mains - within extended target W14.1a INFO
Provision of permanent supply for self-lay mains – within target W15.1 PERF
20-49 50-99 5-9 10-19 1-5 50-99 50-99 0 100-199 20-49 20-49 50-99 10-19 5-9 100-199 50-99 20-49 20-49  
500-999 1K-3K 50-99 300-499 20-49 500-999 500-999 100-199 1K-3K 300-499 200-299 500-999 300-499 50-99 1K-3K 1K-3K 300-499 500-999  
500-999 1K-3K 50-99 300-499 20-49 500-999 500-999 100-199 1K-3K 300-499 200-299 500-999 300-499 50-99 1K-3K 1K-3K 300-499 500-999  
5K-10K 3K-5K 500-999 1K-3K 100-199 1K-3K 5K-10K 200-299 3K-5K 5K-10K 1K-3K 1K-3K 1K-3K 500-999 10K-25K 3K-5K 1K-3K 5K-10K  
1K-3K 3K-5K 300-499 500-999 100-199 1K-3K 1K-3K 300-499 1K-3K 1K-3K 500-999 1K-3K 1K-3K 300-499 5K-10K 1K-3K 1K-3K 1K-3K  
1K-3K 3K-5K 300-499 500-999 100-199 1K-3K 1K-3K 300-499 1K-3K 1K-3K 500-999 1K-3K 1K-3K 300-499 5K-10K 1K-3K 1K-3K 1K-3K  
100-199 100-199 10-19 20-49 1-5 20-49 100-199 20-49 100-199 50-99 20-49 20-49 10-19 10-19 50-99 100-199 20-49 50-99  
100-199 100-199 10-19 20-49 1-5 20-49 100-199 20-49 100-199 50-99 20-49 20-49 10-19 10-19 50-99 100-199 20-49 50-99  
100-199 50-99 10-19 20-49 0 20-49 50-99 10-19 100-199 50-99 200-299 20-49 10-19 5-9 100-199 50-99 20-49 100-199  
1-5 5-9 0 0 0 0 1-5 1-5 1-5 1-5 1-5 0 0 1-5 1-5 0 1-5 5-9  
100-199 100-199 10-19 20-49 0 20-49 50-99 10-19 100-199 50-99 200-299 20-49 10-19 10-19 100-199 50-99 20-49 100-199  
0 1-5 0 0 0 0 1-5 1-5 0 1-5 0 0 0 0 0 0 1-5 5-9  
20-49 50-99 5-9 10-19 1-5 10-19 50-99 10-19 100-199 20-49 20-49 50-99 20-49 5-9 20-49 100-199 20-49 50-99  
20-49 50-99 5-9 10-19 1-5 10-19 50-99 10-19 100-199 20-49 20-49 50-99 20-49 5-9 20-49 100-199 20-49 50-99  
20-49 20-49 0 1-5 1-5 5-9 10-19 1-5 20-49 0 10-19 5-9 0 0 20-49 5-9 5-9 20-49  
20-49 20-49 0 1-5 1-5 5-9 10-19 1-5 20-49 0 10-19 5-9 0 0 20-49 5-9 5-9 20-49  
200-299 1K-3K 0 200-299 20-49 20-49 300-499 0 1K-3K 0 1K-3K 200-299 0 0 3K-5K 20-49 100-199 50-99  
5-9 20-49 0 5-9 1-5 1-5 5-9 0 20-49 0 10-19 5-9 0 0 20-49 50-99 5-9 20-49  
1-5 1-5 0 0 0 0 0 0 1-5 0 0 0 0 0 0 0 0 0  
1-5 1-5 0 0 0 0 0 0 1-5 0 0 0 0 0 0 0 0 0  
0 20-49 0 5-9 1-5 0 5-9 0 50-99 0 1-5 0 0 0 20-49 50-99 1-5 10-19  
0 10-19 0 1-5 0 0 0 0 20-49 0 5-9 0 0 0 10-19 50-99 0 10-19  
0 10-19 0 1-5 0 0 0 0 20-49 0 5-9 0 0 0 10-19 50-99 0 10-19  
0 20-49 0 1-5 0 1-5 0 0 20-49 0 10-19 0 0 0 10-19 10-19 0 5-9  
Key
Performance metric

Information metric
Performance metric
Information metric
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dee Valley
Dŵr Cymru
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Self-lay application – written acknowledgements within target W9.1 PERF
Self-lay applications - refused / returned/ questioned W9.1a INFO
Self-lay new connection - quotations within target W10.1 PERF
Self-lay <500 plots - written terms (quotations) within target W11.1 PERF
Self-lay design >500 plots - written terms (quotations) within target W12.1 PERF
Self-lay design >500 plots - % of written terms (quotations) extended by agreement W12.1a INFO
Self-lay signed agreement - written acknowledgement of receipt W13.1 PERF
Water provision for testing self-lay mains - within target W14.1 PERF
Water provision for testing self-lay mains - within extended target W14.1a INFO
Provision of permanent supply for self-lay mains – within target W15.1 PERF
100-199 300-499 20-49 20-49 20-49 300-499 200-299 5-9 500-999 100-199 100-199 200-299 50-99 20-49 500-999 300-499 100-199 100-199  
1K-3K 3K-5K 300-499 1K-3K 100-199 1K-3K 1K-3K 300-499 3K-5K 1K-3K 1K-3K 1K-3K 1K-3K 200-299 5K-10K 5K-10K 1K-3K 1K-3K  
1K-3K 3K-5K 300-499 1K-3K 100-199 1K-3K 1K-3K 300-499 3K-5K 1K-3K 1K-3K 1K-3K 1K-3K 200-299 5K-10K 5K-10K 1K-3K 1K-3K  
25K-50K 10K-25K 1K-3K 3K-5K 300-499 10K-25K 25K-50K 1K-3K 10K-25K 10K-25K 10K-25K 10K-25K 10K-25K 3K-5K 50K-100K 10K-25K 5K-10K 10K-25K  
10K-25K 10K-25K 1K-3K 3K-5K 300-499 5K-10K 10K-25K 1K-3K 10K-25K 5K-10K 3K-5K 5K-10K 5K-10K 1K-3K 25K-50K 3K-5K 3K-5K 5K-10K  
10K-25K 10K-25K 1K-3K 3K-5K 300-499 5K-10K 10K-25K 1K-3K 10K-25K 5K-10K 3K-5K 5K-10K 5K-10K 1K-3K 25K-50K 3K-5K 3K-5K 5K-10K  
300-499 300-499 20-49 100-199 10-19 100-199 300-499 100-199 500-999 500-999 100-199 100-199 100-199 20-49 300-499 300-499 200-299 200-299  
300-499 300-499 20-49 100-199 10-19 100-199 300-499 100-199 500-999 500-999 100-199 100-199 100-199 20-49 300-499 300-499 200-299 200-299  
300-499 200-299 20-49 100-199 10-19 100-199 300-499 50-99 500-999 300-499 200-299 100-199 100-199 20-49 500-999 200-299 100-199 300-499  
5-9 20-49 0 1-5 0 5-9 1-5 5-9 10-19 1-5 1-5 0 0 5-9 1-5 1-5 5-9 20-49  
300-499 300-499 20-49 100-199 10-19 100-199 300-499 50-99 500-999 300-499 200-299 100-199 100-199 20-49 500-999 200-299 100-199 300-499  
1-5 20-49 0 1-5 0 5-9 1-5 5-9 0 1-5 10-19 0 0 0 0 1-5 5-9 10-19  
200-299 300-499 20-49 50-99 20-49 50-99 500-999 20-49 300-499 100-199 50-99 300-499 100-199 20-49 100-199 500-999 100-199 300-499  
200-299 300-499 20-49 50-99 20-49 50-99 500-999 20-49 300-499 100-199 50-99 300-499 100-199 20-49 100-199 500-999 100-199 300-499  
20-49 100-199 0 20-49 5-9 20-49 20-49 1-5 20-49 1-5 20-49 10-19 1-5 0 100-199 10-19 20-49 100-199  
20-49 100-199 0 20-49 5-9 20-49 20-49 1-5 20-49 1-5 20-49 10-19 1-5 0 100-199 10-19 20-49 100-199  
3K-5K 5K-10K 0 1K-3K 50-99 100-199 1K-3K 0 3K-5K 0 5K-10K 500-999 0 0 5K-10K 100-199 1K-3K 50-99  
20-49 100-199 0 20-49 5-9 5-9 20-49 0 50-99 1-5 50-99 10-19 0 0 100-199 300-499 10-19 100-199  
1-5 10-19 0 0 0 0 0 0 1-5 0 1-5 1-5 0 0 0 0 1-5 0  
1-5 10-19 0 0 0 0 0 0 1-5 0 1-5 1-5 0 0 0 0 1-5 0  
5-9 100-199 0 10-19 1-5 1-5 10-19 0 100-199 0 20-49 10-19 0 0 100-199 200-299 10-19 50-99  
1-5 50-99 0 5-9 1-5 1-5 1-5 0 50-99 0 20-49 5-9 0 0 20-49 200-299 0 50-99  
1-5 50-99 0 5-9 1-5 1-5 1-5 0 50-99 0 20-49 5-9 0 0 20-49 200-299 0 50-99  
0 100-199 0 5-9 0 1-5 1-5 0 200-299 0 20-49 0 0 0 20-49 50-99 0 50-99  
Key
Performance metric

Information metric

Chart 1: Developer Services levels of service performance - % within target and activity levels water supply
Quarter 4 (Jan - Mar) 2016-17

This report
Industry Average
Volumes

Chart 2: Developer Services levels of service performance - % within target and activity levels water supply
Rolling year to date

This report
Industry Average
Volumes

Chart 3: Developer Services levels of service performance - % within target and activity levels water supply
Latest 4 quarters

Q1 2016-17
Quarter 2 2016-17
Quarter 3 2016-17
This report
Industry Average
Volumes
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dee Valley
Dŵr Cymru
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Self-lay application – written acknowledgements within target W9.1 PERF
Self-lay applications - refused / returned/ questioned W9.1a INFO
Self-lay new connection - quotations within target W10.1 PERF
Self-lay <500 plots - written terms (quotations) within target W11.1 PERF
Self-lay design >500 plots - written terms (quotations) within target W12.1 PERF
Self-lay design >500 plots - % of written terms (quotations) extended by agreement W12.1a INFO
Self-lay signed agreement - written acknowledgement of receipt W13.1 PERF
Water provision for testing self-lay mains - within target W14.1 PERF
Water provision for testing self-lay mains - within extended target W14.1a INFO
Provision of permanent supply for self-lay mains – within target W15.1 PERF
Water Totals
27 83 8 10 4 94 50 0 149 21 27 64 13 5 142 78 31 42  
673 1,245 94 324 41 654 616 117 1,208 442 264 721 483 98 2,180 1,641 368 769  
673 1,245 94 324 41 654 616 117 1,208 442 264 721 483 98 2,180 1,641 368 769  
9,630 4,591 641 1,168 117 2,890 8,409 284 4,680 5,625 1,877 2,746 2,274 540 19,422 4,392 1,372 6,037  
2,893 3,630 313 750 105 1,566 2,753 343 2,950 1,035 667 1,813 1,512 335 7,045 1,244 1,054 2,403  
2,893 3,630 313 750 105 1,566 2,753 343 2,950 1,035 667 1,813 1,512 335 7,045 1,244 1,054 2,403  
150 110 13 41 2 43 126 39 171 81 46 43 19 14 82 133 46 85  
150 110 13 41 2 43 126 39 171 81 46 43 19 14 82 133 46 85  
107 97 10 32 0 34 95 11 184 75 208 32 19 9 178 65 34 132  
1 5 0 0 0 0 1 1 3 1 1 0 0 3 1 0 3 6  
108 102 10 32 0 34 96 12 187 76 209 32 19 12 179 65 37 138  
0 3 0 0 0 0 1 1 0 1 0 0 0 0 0 0 2 5  
49 74 7 13 1 18 97 13 143 21 21 93 35 7 36 136 33 83  
49 74 7 13 1 18 97 13 143 21 21 93 35 7 36 136 33 83  
21 29 0 3 3 9 17 1 20 0 13 6 0 0 32 5 5 29  
21 29 0 3 3 9 17 2 20 0 13 6 0 0 32 5 5 29  
200 1,827 0 241 35 37 461 0 2,102 0 1,895 254 0 0 4,199 20 172 58  
6 21 0 5 3 2 5 0 22 0 13 7 0 0 22 79 7 25  
2 1 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0  
2 1 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0  
0 20 0 6 1 0 6 0 66 0 4 0 0 0 37 79 4 11  
0 16 0 2 0 0 0 0 32 0 5 0 0 0 12 95 0 16  
0 16 0 2 0 0 0 0 32 0 5 0 0 0 12 95 0 16  
0 39 0 4 0 1 0 0 42 0 10 0 0 0 10 15 0 7  
13,759 11,788 1,086 2,599 312 5,348 12,636 809 11,773 7,301 5,051 5,779 4,355 1,011 33,398 7,982 3,129 9,703
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dee Valley
Dŵr Cymru
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Self-lay application – written acknowledgements within target W9.1 PERF
Self-lay applications - refused / returned/ questioned W9.1a INFO
Self-lay new connection - quotations within target W10.1 PERF
Self-lay <500 plots - written terms (quotations) within target W11.1 PERF
Self-lay design >500 plots - written terms (quotations) within target W12.1 PERF
Self-lay design >500 plots - % of written terms (quotations) extended by agreement W12.1a INFO
Self-lay signed agreement - written acknowledgement of receipt W13.1 PERF
Water provision for testing self-lay mains - within target W14.1 PERF
Water provision for testing self-lay mains - within extended target W14.1a INFO
Provision of permanent supply for self-lay mains – within target W15.1 PERF
Water Totals
19 82 8 10 3 94 45 0 149 16 18 64 13 5 112 76 31 38  
646 1,245 94 324 39 654 616 113 1,207 442 264 721 450 97 2,176 1,627 368 766  
224 301 0 48 30 268 315 20 755 12 46 179 294 72 367 741 39 273  
9,215 4,438 638 1,067 112 2,887 8,375 284 4,676 5,625 1,800 2,730 2,266 518 19,355 4,389 1,366 5,996  
2,891 3,534 307 653 105 1,518 2,359 341 2,921 954 462 1,778 1,512 334 6,467 1,205 1,038 1,885  
588 996 36 83 17 414 633 8 673 209 144 407 380 124 2,763 529 297 784  
122 110 13 39 2 43 124 33 171 81 46 43 18 14 82 133 46 84  
102 38 0 25 0 24 81 19 157 53 15 39 19 9 5 71 31 77  
25 96 10 31 0 34 94 10 184 75 200 31 18 7 143 62 34 128  
0 5 0 0 0 0 0 1 3 1 1 0 0 3 0 0 3 6  
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0  
0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 5  
39 72 7 9 1 18 90 6 137 21 13 92 34 7 25 136 33 77  
30 46 7 6 1 13 9 1 18 21 19 2 3 3 23 19 2 12  
18 29 0 3 3 9 17 1 20 0 13 6 0 0 32 5 5 29  
14 8 0 1 2 0 8 2 18 0 6 5 0 0 5 2 3 19  
200 1,742 0 241 35 37 461 0 2,102 0 1,895 254 0 0 4,199 20 172 58  
1 21 0 5 3 2 5 0 22 0 12 7 0 0 21 74 4 24  
2 1 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0  
2 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0  
0 20 0 6 1 0 6 0 66 0 4 0 0 0 21 79 4 11  
0 15 0 2 0 0 0 0 28 0 4 0 0 0 11 92 0 8  
0 10 0 0 0 0 0 0 27 0 3 0 0 0 7 59 0 2  
0 38 0 4 0 1 0 0 42 0 9 0 0 0 9 14 0 7  
13,178 11,448 1,077 2,394 304 5,297 12,192 789 11,729 7,215 4,741 5,726 4,311 985 32,653 7,912 3,104 9,117
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dee Valley
Dŵr Cymru
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Self-lay application – written acknowledgements within target W9.1 PERF
Self-lay applications - refused / returned/ questioned W9.1a INFO
Self-lay new connection - quotations within target W10.1 PERF
Self-lay <500 plots - written terms (quotations) within target W11.1 PERF
Self-lay design >500 plots - written terms (quotations) within target W12.1 PERF
Self-lay design >500 plots - % of written terms (quotations) extended by agreement W12.1a INFO
Self-lay signed agreement - written acknowledgement of receipt W13.1 PERF
Water provision for testing self-lay mains - within target W14.1 PERF
Water provision for testing self-lay mains - within extended target W14.1a INFO
Provision of permanent supply for self-lay mains – within target W15.1 PERF
Water Totals
129 378 36 48 29 380 201 8 562 139 119 248 53 22 528 373 142 146  
2,325 4,639 371 1,296 185 2,549 2,510 485 4,510 2,420 1,079 2,719 1,828 289 8,325 5,301 1,368 2,799  
2,325 4,639 371 1,296 185 2,549 2,510 485 4,510 2,420 1,079 2,719 1,828 289 8,325 5,301 1,368 2,799  
26,995 17,353 2,288 4,206 493 11,486 31,960 1,767 22,637 21,418 11,112 10,140 12,303 4,647 73,729 12,418 5,866 21,946  
11,496 12,993 1,527 3,032 380 6,863 12,478 1,721 13,130 6,269 3,056 8,060 6,252 2,033 33,105 4,709 4,503 9,990  
11,496 12,993 1,527 3,032 380 6,863 12,478 1,721 13,135 6,269 3,056 8,060 6,252 2,033 33,105 4,709 4,503 9,990  
413 321 36 135 16 170 449 157 607 533 109 165 105 33 338 467 200 228  
413 321 36 135 16 170 449 157 607 533 109 165 105 33 338 467 200 228  
366 278 30 114 13 147 353 53 667 422 289 139 105 34 672 249 142 442  
9 34 0 4 0 6 1 6 17 3 2 0 0 7 2 2 8 24  
375 312 30 118 13 153 354 59 684 425 291 139 105 41 674 251 150 466  
4 20 0 4 0 6 1 6 0 1 11 0 0 0 0 2 6 18  
251 343 28 71 23 89 521 49 425 142 85 471 116 39 159 525 121 337  
251 343 28 71 23 89 521 49 425 142 85 471 116 39 159 525 121 337  
47 112 0 28 7 38 46 2 38 2 44 16 1 0 145 18 23 120  
47 112 0 28 7 38 46 3 38 2 44 16 1 0 145 18 23 120  
3,351 9,156 0 1,811 70 169 2,590 0 4,672 0 6,247 557 0 0 9,296 155 2,208 70  
41 115 0 22 6 9 23 0 71 3 54 11 0 0 104 323 17 112  
2 11 0 0 0 0 0 0 3 0 3 2 0 0 0 0 1 0  
2 11 0 0 0 0 0 0 3 0 3 2 0 0 0 0 1 0  
7 113 0 19 1 1 15 0 191 0 23 14 0 0 178 278 15 53  
3 70 0 7 1 1 2 0 88 0 29 9 0 0 49 298 0 74  
3 70 0 6 1 1 2 0 88 0 29 9 0 0 49 298 0 74  
0 133 0 6 0 2 3 0 290 0 37 0 0 0 42 82 0 62  
45,435 46,049 4,316 10,799 1,224 21,910 51,152 4,248 47,908 31,351 22,288 22,551 20,763 7,104 126,672 25,198 14,614 36,403
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dee Valley
Dŵr Cymru
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Self-lay application – written acknowledgements within target W9.1 PERF
Self-lay applications - refused / returned/ questioned W9.1a INFO
Self-lay new connection - quotations within target W10.1 PERF
Self-lay <500 plots - written terms (quotations) within target W11.1 PERF
Self-lay design >500 plots - written terms (quotations) within target W12.1 PERF
Self-lay design >500 plots - % of written terms (quotations) extended by agreement W12.1a INFO
Self-lay signed agreement - written acknowledgement of receipt W13.1 PERF
Water provision for testing self-lay mains - within target W14.1 PERF
Water provision for testing self-lay mains - within extended target W14.1a INFO
Provision of permanent supply for self-lay mains – within target W15.1 PERF
Water Totals
85 377 36 46 27 380 194 8 557 134 99 248 53 22 460 348 142 135  
2,260 4,566 338 1,295 182 2,549 2,508 480 4,499 2,420 1,076 2,713 1,792 283 8,310 5,216 1,368 2,783  
634 1,010 33 172 59 1,019 1,132 75 2,899 28 164 815 1,071 191 1,745 2,362 190 1,115  
24,901 16,834 2,269 4,046 486 11,481 31,824 1,767 22,600 21,407 10,786 10,041 12,283 4,625 73,653 12,391 5,855 21,785  
11,015 12,635 1,498 2,689 380 6,730 10,825 1,711 12,829 5,551 2,637 7,981 6,252 2,026 31,280 4,579 4,429 9,305  
1,617 3,073 144 301 88 1,237 2,128 73 2,558 1,840 1,237 1,475 1,091 464 5,918 1,644 983 4,138  
331 316 36 133 16 170 436 145 606 533 109 164 102 33 337 463 199 226  
280 125 1 73 0 102 274 93 527 53 51 149 95 25 58 218 131 207  
221 253 30 111 13 146 350 52 664 422 271 138 101 32 545 232 141 434  
5 33 0 4 0 6 0 6 17 3 2 0 0 7 0 2 8 20  
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0  
0 2 0 1 0 3 0 3 0 1 7 0 0 0 0 0 1 12  
212 333 28 58 23 89 432 41 418 142 76 464 114 39 124 525 121 323  
159 178 23 34 5 71 9 8 75 124 55 26 9 21 96 71 5 29  
39 107 0 27 7 38 46 2 38 2 44 16 1 0 145 18 22 119  
35 29 0 15 2 0 21 3 27 1 24 11 1 0 17 5 8 59  
2,883 9,008 0 1,811 70 169 2,590 0 4,672 0 6,157 557 0 0 9,295 155 2,050 70  
27 114 0 20 6 9 23 0 70 3 50 11 0 0 91 300 13 110  
2 11 0 0 0 0 0 0 3 0 3 2 0 0 0 0 0 0  
2 2 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0  
6 105 0 19 1 1 14 0 188 0 21 14 0 0 123 278 15 50  
1 69 0 7 1 1 0 0 71 0 25 9 0 0 41 289 0 48  
3 25 0 0 1 1 0 0 69 0 12 0 0 0 22 156 0 18  
0 131 0 6 0 2 1 0 287 0 33 0 0 0 31 75 0 51  
41,988 44,892 4,235 10,272 1,212 21,771 49,243 4,212 47,519 30,617 21,389 22,358 20,698 7,067 124,435 24,871 14,363 35,459
Key:
Upper quartile performance
Inter-quartile performance
Lower quartile performance
Information metric
Metric Ref Type
Anglian
Dŵr Cymru
Northumbrian
Severn Trent
South West
Southern
Thames
United Utilities
Wessex
Yorkshire
 
Upper Quartile1
Lower Quartile2
Median
Average
Pre-development enquiry – reports issued within target S1.1 PERF
Sewer requisition - written acknowledgement of applications within target S2.1 PERF
Sewer requisition - applications refused/returned/questioned S2.1a INFO
Sewer requisition design – offers issued within target S3.1 PERF
Sewer requisition – constructed and commissioned within agreed extension S4.1 PERF
Sewer requisition – constructed and commissioned - extensions agreed S4.1a INFO
Technical vetting of adoptions & diversions– acknowledgements within target S5.1 PERF
Technical vetting of adoptions & diversions – applications refused/returned/questioned S5.1a INFO
Technical vetting of adoptions & diversions – approval or rejection letters within target S6.1 PERF
Technical vetting of adoptions & diversions – extensions agreed S6.1a INFO
Adoption legal agreement – draft agreements issued within target S7.1 PERF
s106 sewer connection - approval letters issued within target S8.1 PERF
s106 sewer connection - rejection letters issued within target S9.1 PERF
Sewerage Average
99.54% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 99.66% 97.62% 100.00%   100.00% 99.66% 100.00% 99.68%  
100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 95.83% - 100.00% 88.89%   100.00% 100.00% 100.00% 98.30%  
28.57% 20.00% 0.00% 84.62% 86.67% 80.95% 0.00% - 75.00% 66.67%   80.95% 20.00% 66.67% 49.16%  
25.00% 100.00% - 100.00% 91.67% 100.00% 100.00% 100.00% 100.00% 100.00%   100.00% 100.00% 100.00% 90.74%  
100.00% 100.00% 100.00% - 100.00% - 60.00% - - -   100.00% 100.00% 100.00% 92.00%  
0.00% 0.00% 0.00% - 16.67% - 0.00% - - -   0.00% 0.00% 0.00% 3.33%  
100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 99.61%   100.00% 100.00% 100.00% 99.96%  
44.23% 17.70% 62.50% 81.75% 93.75% 51.32% 44.78% 17.02% 87.64% 7.96%   81.75% 17.70% 48.05% 50.86%  
99.16% 99.48% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 99.61%   100.00% 99.61% 100.00% 99.83%  
0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 27.50% 0.00% 0.00% 1.16%   0.00% 0.00% 0.00% 2.87%  
100.00% 100.00% 100.00% 98.04% 100.00% 90.48% 98.04% 100.00% 100.00% 100.00%   100.00% 98.04% 100.00% 98.66%  
100.00% 100.00% 100.00% 100.00% 100.00% 99.35% 99.53% 100.00% 99.34% 100.00%   100.00% 99.53% 100.00% 99.82%  
100.00% 100.00% 100.00% - 100.00% 100.00% 100.00% 100.00% 100.00% 100.00%   100.00% 100.00% 100.00% 100.00%  
99.65% 99.89% 100.00% 99.86% 99.73% 99.60% 99.59% 99.89% 99.05% 99.72%   99.89% 99.60% 99.72% 99.70%
Key
Upper quartile performance

Inter-quartile performance

Lower quartile performance

Information metric
Key:
Upper quartile performance
Inter-quartile performance
Lower quartile performance
Information metric
Metric Ref Type
Anglian
Dŵr Cymru
Northumbrian
Severn Trent
South West
Southern
Thames
United Utilities
Wessex
Yorkshire
 
Upper Quartile1
Lower Quartile2
Median
Average
Pre-development enquiry – reports issued within target S1.1 PERF
Sewer requisition - written acknowledgement of applications within target S2.1 PERF
Sewer requisition - applications refused/returned/questioned S2.1a INFO
Sewer requisition design – offers issued within target S3.1 PERF
Sewer requisition – constructed and commissioned within agreed extension S4.1 PERF
Sewer requisition – constructed and commissioned - extensions agreed S4.1a INFO
Technical vetting of adoptions & diversions– acknowledgements within target S5.1 PERF
Technical vetting of adoptions & diversions – applications refused/returned/questioned S5.1a INFO
Technical vetting of adoptions & diversions – approval or rejection letters within target S6.1 PERF
Technical vetting of adoptions & diversions – extensions agreed S6.1a INFO
Adoption legal agreement – draft agreements issued within target S7.1 PERF
s106 sewer connection - approval letters issued within target S8.1 PERF
s106 sewer connection - rejection letters issued within target S9.1 PERF
Sewerage Average
99.89% 100.00% 100.00% 98.98% 100.00% 98.15% 99.45% 99.68% 97.96% 99.56%   100.00% 98.98% 99.62% 99.37%  
100.00% 100.00% 100.00% 97.73% 98.68% 97.74% 92.93% 100.00% 100.00% 85.71%   100.00% 97.73% 99.34% 97.28%  
31.58% 7.69% 0.00% 79.55% 61.84% 63.16% 0.00% 77.78% 64.71% 33.33%   64.71% 7.69% 47.59% 41.96%  
25.00% 100.00% - 100.00% 84.62% 100.00% 84.91% 100.00% 87.50% 100.00%   100.00% 84.91% 100.00% 86.89%  
75.00% 100.00% 100.00% - 88.89% - 60.00% 100.00% - 100.00%   100.00% 75.00% 100.00% 89.13%  
0.00% 0.00% 0.00% - 18.52% - 0.00% 0.00% - 0.00%   0.00% 0.00% 0.00% 2.65%  
98.43% 99.89% 100.00% 100.00% 100.00% 100.00% 99.12% 100.00% 97.63% 99.51%   100.00% 99.12% 99.95% 99.46%  
33.22% 14.89% 62.13% 79.90% 81.08% 50.51% 49.03% 12.20% 82.63% 8.68%   79.90% 14.89% 49.77% 47.43%  
96.47% 99.73% 100.00% 99.57% 98.20% 99.54% 99.72% 99.75% 99.65% 99.81%   99.75% 99.54% 99.68% 99.24%  
1.04% 0.00% 0.00% 0.00% 0.00% 0.00% 27.35% 0.00% 0.35% 0.79%   0.79% 0.00% 0.00% 2.95%  
99.52% 99.68% 98.41% 98.40% 100.00% 97.80% 98.40% 99.31% 99.13% 100.00%   99.68% 98.40% 99.22% 99.07%  
97.49% 100.00% 100.00% 99.88% 99.77% 99.82% 99.79% 100.00% 99.30% 100.00%   100.00% 99.77% 99.85% 99.60%  
99.28% 100.00% 100.00% - 99.62% 100.00% 100.00% 100.00% 100.00% 100.00%   100.00% 100.00% 100.00% 99.88%  
98.24% 99.87% 99.93% 99.52% 99.04% 99.59% 99.44% 99.81% 98.51% 99.72%   99.81% 99.04% 99.56% 99.37%
Key
Upper quartile performance

Inter-quartile performance

Lower quartile performance

Information metric
Performance metric
Information metric
Metric Ref Type
Anglian
Dŵr Cymru
Northumbrian
Severn Trent
South West
Southern
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target S1.1 PERF
Sewer requisition - written acknowledgement of applications within target S2.1 PERF
Sewer requisition - applications refused/returned/questioned S2.1a INFO
Sewer requisition design – offers issued within target S3.1 PERF
Sewer requisition – constructed and commissioned within agreed extension S4.1 PERF
Sewer requisition – constructed and commissioned - extensions agreed S4.1a INFO
Technical vetting of adoptions & diversions– acknowledgements within target S5.1 PERF
Technical vetting of adoptions & diversions – applications refused/returned/questioned S5.1a INFO
Technical vetting of adoptions & diversions – approval or rejection letters within target S6.1 PERF
Technical vetting of adoptions & diversions – extensions agreed S6.1a INFO
Adoption legal agreement – draft agreements issued within target S7.1 PERF
s106 sewer connection - approval letters issued within target S8.1 PERF
s106 sewer connection - rejection letters issued within target S9.1 PERF
200-299 50-99 50-99 300-499 50-99 50-99 200-299 200-299 100-199 100-199  
5-9 10-19 1-5 10-19 10-19 20-49 20-49 0 1-5 5-9  
5-9 10-19 1-5 10-19 10-19 20-49 20-49 0 1-5 5-9  
1-5 1-5 0 10-19 10-19 20-49 10-19 1-5 1-5 5-9  
1-5 1-5 1-5 0 10-19 0 5-9 0 0 0  
1-5 1-5 1-5 0 10-19 0 5-9 0 0 0  
100-199 200-299 20-49 100-199 20-49 50-99 100-199 50-99 50-99 500-999  
100-199 200-299 20-49 100-199 20-49 50-99 100-199 50-99 50-99 500-999  
100-199 100-199 50-99 100-199 20-49 100-199 50-99 50-99 50-99 500-999  
100-199 100-199 50-99 100-199 20-49 100-199 50-99 50-99 50-99 500-999  
20-49 100-199 10-19 100-199 10-19 20-49 50-99 50-99 20-49 50-99  
300-499 100-199 100-199 500-999 100-199 300-499 500-999 200-299 100-199 200-299  
500-999 50-99 1-5 0 50-99 300-499 300-499 100-199 1-5 200-299  
Key
Performance metric

Information metric
Performance metric
Information metric
Metric Ref Type
Anglian
Dŵr Cymru
Northumbrian
Severn Trent
South West
Southern
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target S1.1 PERF
Sewer requisition - written acknowledgement of applications within target S2.1 PERF
Sewer requisition - applications refused/returned/questioned S2.1a INFO
Sewer requisition design – offers issued within target S3.1 PERF
Sewer requisition – constructed and commissioned within agreed extension S4.1 PERF
Sewer requisition – constructed and commissioned - extensions agreed S4.1a INFO
Technical vetting of adoptions & diversions– acknowledgements within target S5.1 PERF
Technical vetting of adoptions & diversions – applications refused/returned/questioned S5.1a INFO
Technical vetting of adoptions & diversions – approval or rejection letters within target S6.1 PERF
Technical vetting of adoptions & diversions – extensions agreed S6.1a INFO
Adoption legal agreement – draft agreements issued within target S7.1 PERF
s106 sewer connection - approval letters issued within target S8.1 PERF
s106 sewer connection - rejection letters issued within target S9.1 PERF
500-999 300-499 300-499 1K-3K 300-499 300-499 1K-3K 1K-3K 500-999 500-999  
20-49 20-49 5-9 20-49 50-99 100-199 50-99 5-9 10-19 20-49  
20-49 20-49 5-9 20-49 50-99 100-199 50-99 5-9 10-19 20-49  
20-49 5-9 0 20-49 20-49 50-99 50-99 5-9 5-9 10-19  
1-5 1-5 1-5 0 20-49 0 10-19 1-5 0 1-5  
1-5 1-5 1-5 0 20-49 0 10-19 1-5 0 1-5  
500-999 500-999 100-199 500-999 100-199 200-299 500-999 300-499 300-499 1K-3K  
500-999 500-999 100-199 500-999 100-199 200-299 500-999 300-499 300-499 1K-3K  
300-499 500-999 100-199 300-499 100-199 300-499 300-499 300-499 200-299 1K-3K  
300-499 500-999 100-199 300-499 100-199 300-499 300-499 300-499 200-299 1K-3K  
200-299 500-999 50-99 300-499 50-99 50-99 100-199 200-299 100-199 200-299  
1K-3K 500-999 500-999 1K-3K 300-499 1K-3K 1K-3K 500-999 500-999 500-999  
1K-3K 200-299 20-49 0 200-299 1K-3K 1K-3K 500-999 20-49 500-999  
Key
Performance metric

Information metric

Chart 1: Developer Services levels of service performance - % within target and activity levels sewerage
Quarter 4 (Jan - Mar) 2016-17

This report
Industry Average
Volumes

Chart 2: Developer Services levels of service performance - % within target and activity levels sewerage
Rolling year to date

This report
Industry Average
Volumes

Chart 3: Developer Services levels of service performance - % within target and activity levels sewerage
Latest 4 quarters

Q1 2016-17
Quarter 2 2016-17
Quarter 3 2016-17
This report
Industry Average
Volumes
Metric Ref Type
Anglian
Dŵr Cymru
Northumbrian
Severn Trent
South West
Southern
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target S1.1 PERF
Sewer requisition - written acknowledgement of applications within target S2.1 PERF
Sewer requisition - applications refused/returned/questioned S2.1a INFO
Sewer requisition design – offers issued within target S3.1 PERF
Sewer requisition – constructed and commissioned within agreed extension S4.1 PERF
Sewer requisition – constructed and commissioned - extensions agreed S4.1a INFO
Technical vetting of adoptions & diversions– acknowledgements within target S5.1 PERF
Technical vetting of adoptions & diversions – applications refused/returned/questioned S5.1a INFO
Technical vetting of adoptions & diversions – approval or rejection letters within target S6.1 PERF
Technical vetting of adoptions & diversions – extensions agreed S6.1a INFO
Adoption legal agreement – draft agreements issued within target S7.1 PERF
s106 sewer connection - approval letters issued within target S8.1 PERF
s106 sewer connection - rejection letters issued within target S9.1 PERF
Sewerage Totals
216 94 74 332 90 90 287 290 168 190  
7 10 4 13 15 42 24 0 4 9  
7 10 4 13 15 42 24 0 4 9  
4 1 0 11 12 32 15 3 2 5  
1 1 1 0 12 0 5 0 0 0  
1 1 1 0 12 0 5 0 0 0  
156 243 40 137 32 76 134 94 89 515  
156 243 40 137 32 76 134 94 89 515  
119 192 52 126 29 119 80 99 69 517  
119 192 52 126 29 119 80 99 69 517  
29 139 12 102 15 21 51 79 38 77  
334 192 160 675 102 306 635 249 152 240  
550 55 3 0 61 309 471 126 4 223  
1,416 927 346 1,396 368 995 1,702 940 526 1,776
Metric Ref Type
Anglian
Dŵr Cymru
Northumbrian
Severn Trent
South West
Southern
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target S1.1 PERF
Sewer requisition - written acknowledgement of applications within target S2.1 PERF
Sewer requisition - applications refused/returned/questioned S2.1a INFO
Sewer requisition design – offers issued within target S3.1 PERF
Sewer requisition – constructed and commissioned within agreed extension S4.1 PERF
Sewer requisition – constructed and commissioned - extensions agreed S4.1a INFO
Technical vetting of adoptions & diversions– acknowledgements within target S5.1 PERF
Technical vetting of adoptions & diversions – applications refused/returned/questioned S5.1a INFO
Technical vetting of adoptions & diversions – approval or rejection letters within target S6.1 PERF
Technical vetting of adoptions & diversions – extensions agreed S6.1a INFO
Adoption legal agreement – draft agreements issued within target S7.1 PERF
s106 sewer connection - approval letters issued within target S8.1 PERF
s106 sewer connection - rejection letters issued within target S9.1 PERF
Sewerage Totals
215 94 74 332 90 90 287 289 164 190  
7 10 4 13 15 42 23 0 4 8  
2 2 0 11 13 34 0 0 3 6  
1 1 0 11 11 32 15 3 2 5  
1 1 1 0 12 0 3 0 0 0  
0 0 0 0 2 0 0 0 0 0  
156 243 40 137 32 76 134 94 89 513  
69 43 25 112 30 39 60 16 78 41  
118 191 52 126 29 119 80 99 69 515  
0 0 0 0 0 0 22 0 0 6  
29 139 12 100 15 19 50 79 38 77  
334 192 160 675 102 304 632 249 151 240  
550 55 3 0 61 309 471 126 4 223  
1,411 926 346 1,394 367 991 1,695 939 521 1,771
Metric Ref Type
Anglian
Dŵr Cymru
Northumbrian
Severn Trent
South West
Southern
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target S1.1 PERF
Sewer requisition - written acknowledgement of applications within target S2.1 PERF
Sewer requisition - applications refused/returned/questioned S2.1a INFO
Sewer requisition design – offers issued within target S3.1 PERF
Sewer requisition – constructed and commissioned within agreed extension S4.1 PERF
Sewer requisition – constructed and commissioned - extensions agreed S4.1a INFO
Technical vetting of adoptions & diversions– acknowledgements within target S5.1 PERF
Technical vetting of adoptions & diversions – applications refused/returned/questioned S5.1a INFO
Technical vetting of adoptions & diversions – approval or rejection letters within target S6.1 PERF
Technical vetting of adoptions & diversions – extensions agreed S6.1a INFO
Adoption legal agreement – draft agreements issued within target S7.1 PERF
s106 sewer connection - approval letters issued within target S8.1 PERF
s106 sewer connection - rejection letters issued within target S9.1 PERF
Sewerage Totals
930 380 362 1,280 308 325 1,085 1,233 930 685  
38 26 7 44 76 133 99 9 17 21  
38 26 7 44 76 133 99 9 17 21  
24 6 0 31 39 91 53 7 8 16  
4 2 1 0 27 0 10 1 0 1  
4 2 1 0 27 0 10 1 0 1  
575 940 169 572 148 295 569 377 380 1,647  
575 940 169 572 148 295 569 377 380 1,647  
481 742 166 469 111 435 351 405 282 2,105  
481 742 166 469 111 435 351 405 282 1,895  
208 618 63 374 68 91 188 290 115 286  
1,516 788 547 2,449 427 1,107 2,886 923 568 841  
1,801 205 25 0 260 1,209 1,857 529 42 786  
5,577 3,707 1,340 5,219 1,464 3,686 7,098 3,774 2,342 6,388
Metric Ref Type
Anglian
Dŵr Cymru
Northumbrian
Severn Trent
South West
Southern
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target S1.1 PERF
Sewer requisition - written acknowledgement of applications within target S2.1 PERF
Sewer requisition - applications refused/returned/questioned S2.1a INFO
Sewer requisition design – offers issued within target S3.1 PERF
Sewer requisition – constructed and commissioned within agreed extension S4.1 PERF
Sewer requisition – constructed and commissioned - extensions agreed S4.1a INFO
Technical vetting of adoptions & diversions– acknowledgements within target S5.1 PERF
Technical vetting of adoptions & diversions – applications refused/returned/questioned S5.1a INFO
Technical vetting of adoptions & diversions – approval or rejection letters within target S6.1 PERF
Technical vetting of adoptions & diversions – extensions agreed S6.1a INFO
Adoption legal agreement – draft agreements issued within target S7.1 PERF
s106 sewer connection - approval letters issued within target S8.1 PERF
s106 sewer connection - rejection letters issued within target S9.1 PERF
Sewerage Totals
929 380 362 1,267 308 319 1,079 1,229 911 682  
38 26 7 43 75 130 92 9 17 18  
12 2 0 35 47 84 0 7 11 7  
6 6 0 31 33 91 45 7 7 16  
3 2 1 0 24 0 6 1 0 1  
0 0 0 0 5 0 0 0 0 0  
566 939 169 572 148 295 564 377 371 1,639  
191 140 105 457 120 149 279 46 314 143  
464 740 166 467 109 433 350 404 281 2,101  
5 0 0 0 0 0 96 0 1 15  
207 616 62 368 68 89 185 288 114 286  
1,478 788 547 2,446 426 1,105 2,880 923 564 841  
1,788 205 25 0 259 1,209 1,857 529 42 786  
5,479 3,702 1,339 5,194 1,450 3,671 7,058 3,767 2,307 6,370

Blank cells in a table represent no activity within the period.

1 Upper quartile = the value above which 25% of the highest performance scores lie.

2 Lower quartile = the value below which 25% of the lowest performance scores lie.