Developer services

Developer Services Levels of Service Report: Quarter 1 (Apr-June) 2015-16
Published: 30 July 2015

Filter Data
Key:
Upper quartile performance
Inter-quartile performance
Lower quartile performance
Information metric
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dee Valley
Dŵr Cymru
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
 
Upper Quartile1
Lower Quartile2
Median
Average
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Self-lay application – written acknowledgements within target W9.1 PERF
Self-lay applications - refused / returned/ questioned W9.1a INFO
Self-lay new connection - quotations within target W10.1 PERF
Self-lay <500 plots - written terms (quotations) within target W11.1 PERF
Self-lay design >500 plots - written terms (quotations) within target W12.1 PERF
Self-lay design >500 plots - % of written terms (quotations) extended by agreement W12.1a INFO
Self-lay signed agreement - written acknowledgement of receipt W13.1 PERF
Water provision for testing self-lay mains - within target W14.1 PERF
Water provision for testing self-lay mains - within extended target W14.1a INFO
Provision of permanent supply for self-lay mains – within target W15.1 PERF
Water Average
30.00% 100.00% 100.00% 93.55% 100.00% 100.00% 93.02% 100.00% 91.34% 100.00% 78.79% 100.00% 100.00% - 63.89% 78.63% 90.00% 85.71%   100.00% 85.71% 93.55% 88.53%  
79.67% 99.14% 97.06% 100.00% 100.00% 100.00% 97.25% 85.51% 94.77% 100.00% 100.00% 99.34% 89.17% - 54.40% 99.34% 99.68% 98.82%   100.00% 94.77% 99.14% 93.77%  
44.10% 13.23% 0.00% 16.55% 32.14% 35.11% 22.44% 28.99% 36.28% 0.00% 17.00% 10.47% 53.72% - 11.76% 32.67% 5.40% 34.71%   34.71% 11.76% 22.44% 23.21%  
33.54% 99.14% 99.41% 91.44% 100.00% 99.47% 87.14% 100.00% 98.53% 99.62% 71.69% 86.59% 57.92% - 80.82% 99.84% 93.68% 96.38%   99.47% 86.59% 96.38% 87.95%  
23.85% 86.42% 98.41% 98.81% 100.00% 95.34% 74.72% 100.00% 97.70% 89.48% 85.24% 95.39% 100.00% - 69.43% 93.06% 92.76% 76.33%   98.41% 85.24% 93.06% 86.88%  
13.22% 12.06% 27.32% 5.36% 0.00% 14.75% 0.00% 0.00% 9.59% 32.51% 26.06% 13.77% 29.35% - 50.15% 35.12% 11.14% 28.29%   28.29% 9.59% 13.77% 18.16%  
48.78% 94.12% 100.00% 100.00% 100.00% 100.00% 85.96% 100.00% 92.97% 100.00% 96.55% 100.00% 75.00% - 80.00% 98.22% 96.55% 97.92%   100.00% 92.97% 97.92% 92.12%  
47.56% 30.59% 0.00% 75.00% 0.00% 75.93% 37.72% 0.00% 45.31% 0.00% 41.38% 79.31% 50.00% - 25.22% 43.79% 51.72% 100.00%   51.72% 25.22% 43.79% 41.38%  
11.86% 82.61% 100.00% 100.00% 100.00% 97.14% 93.33% 80.00% 92.00% 99.31% 57.69% 90.00% 22.22% - 60.06% 98.65% 78.26% 81.94%   98.65% 78.26% 90.00% 79.12%  
- 66.67% - - - 100.00% 0.00% - 100.00% - - 100.00% - - - 100.00% 0.00% 87.50%   100.00% 33.33% 93.75% 69.27%  
0.00% 6.12% 0.00% 0.00% 0.00% 2.78% 1.32% 0.00% 1.96% 0.00% 0.00% 3.23% 0.00% - 0.00% 3.90% 4.17% 10.00%   3.23% 0.00% 0.00% 1.97%  
- 100.00% - - - 100.00% - - - - 100.00% - - - - 100.00% 0.00% 80.00%   100.00% 80.00% 100.00% 80.00%  
33.33% 98.75% 100.00% 60.00% 100.00% 100.00% 45.35% 20.00% 100.00% 97.50% 100.00% 93.42% - - 8.16% 96.12% 85.29% 96.69%   100.00% 52.67% 96.41% 77.16%  
14.29% 46.25% 100.00% 13.33% 0.00% 0.00% 0.00% 80.00% 64.71% 67.50% 70.59% 0.00% - - 0.00% 29.13% 8.82% 3.31%   66.10% 0.00% 13.81% 31.12%  
66.67% 94.59% 100.00% 100.00% 100.00% 90.48% 85.71% - 90.91% - 80.00% 100.00% - - 63.16% 100.00% 100.00% 100.00%   100.00% 85.71% 97.30% 90.82%  
33.33% 35.14% 0.00% 100.00% 0.00% 0.00% 14.29% - 45.45% - 80.00% 100.00% - - 10.53% 10.00% 0.00% 50.00%   50.00% 0.00% 23.81% 34.20%  
100.00% 100.00% 100.00% 73.02% 100.00% 100.00% 100.00% - 100.00% - 99.12% 100.00% - - 28.57% 100.00% 100.00% -   100.00% 100.00% 100.00% 92.36%  
20.00% 85.71% 100.00% 75.00% 100.00% - 100.00% - 93.94% - 50.00% 100.00% - - - 87.88% 100.00% 94.74%   100.00% 80.36% 94.34% 83.94%  
- 50.00% - 100.00% - - - - 100.00% - - - - - - 100.00% - -   100.00% 75.00% 100.00% 87.50%  
- 0.00% - 0.00% - - - - 0.00% - - - - - - 50.00% - -   25.00% 0.00% 0.00% 12.50%  
0.00% 100.00% - 50.00% - - - - 0.00% - 100.00% 50.00% - - - 100.00% 100.00% -   100.00% 25.00% 75.00% 62.50%  
100.00% 100.00% - 100.00% - - - - - - 83.33% - - - - 90.24% - -   100.00% 90.24% 100.00% 94.72%  
50.00% 0.00% - 0.00% - - - - - - 50.00% - - - - 43.90% - -   50.00% 0.00% 43.90% 28.78%  
100.00% 100.00% - 100.00% - - - - 50.00% - 100.00% - - - - 100.00% - -   100.00% 100.00% 100.00% 91.67%  
42.26% 95.42% 98.87% 93.75% 100.00% 98.11% 83.64% 97.85% 97.81% 96.73% 78.31% 90.85% 75.09% - 77.26% 97.28% 94.36% 88.27%   97.81% 83.64% 94.36% 88.58%
Key
Upper quartile performance

Inter-quartile performance

Lower quartile performance

Information metric
Key:
Upper quartile performance
Inter-quartile performance
Lower quartile performance
Information metric
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dee Valley
Dŵr Cymru
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
 
Upper Quartile1
Lower Quartile2
Median
Average
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Self-lay application – written acknowledgements within target W9.1 PERF
Self-lay applications - refused / returned/ questioned W9.1a INFO
Self-lay new connection - quotations within target W10.1 PERF
Self-lay <500 plots - written terms (quotations) within target W11.1 PERF
Self-lay design >500 plots - written terms (quotations) within target W12.1 PERF
Self-lay design >500 plots - % of written terms (quotations) extended by agreement W12.1a INFO
Self-lay signed agreement - written acknowledgement of receipt W13.1 PERF
Water provision for testing self-lay mains - within target W14.1 PERF
Water provision for testing self-lay mains - within extended target W14.1a INFO
Provision of permanent supply for self-lay mains – within target W15.1 PERF
Water Average
30.00% 100.00% 100.00% 93.55% 100.00% 100.00% 93.02% 100.00% 91.34% 100.00% 78.79% 100.00% 100.00% - 63.89% 78.63% 90.00% 85.71%   100.00% 85.71% 93.55% 88.53%  
79.67% 99.14% 97.06% 100.00% 100.00% 100.00% 97.25% 85.51% 94.77% 100.00% 100.00% 99.34% 89.17% - 54.40% 99.34% 99.68% 98.82%   100.00% 94.77% 99.14% 93.77%  
44.10% 13.23% 0.00% 16.55% 32.14% 35.11% 22.44% 28.99% 36.28% 0.00% 17.00% 10.47% 53.72% - 11.76% 32.67% 5.40% 34.71%   34.71% 11.76% 22.44% 23.21%  
33.54% 99.14% 99.41% 91.44% 100.00% 99.47% 87.14% 100.00% 98.53% 99.62% 71.69% 86.59% 57.92% - 80.82% 99.84% 93.68% 96.38%   99.47% 86.59% 96.38% 87.95%  
23.85% 86.42% 98.41% 98.81% 100.00% 95.34% 74.72% 100.00% 97.70% 89.48% 85.24% 95.39% 100.00% - 69.43% 93.06% 92.76% 76.33%   98.41% 85.24% 93.06% 86.88%  
13.22% 12.06% 27.32% 5.36% 0.00% 14.75% 0.00% 0.00% 9.59% 32.51% 26.06% 13.77% 29.35% - 50.15% 35.12% 11.14% 28.29%   28.29% 9.59% 13.77% 18.16%  
48.78% 94.12% 100.00% 100.00% 100.00% 100.00% 85.96% 100.00% 92.97% 100.00% 96.55% 100.00% 75.00% - 80.00% 98.22% 96.55% 97.92%   100.00% 92.97% 97.92% 92.12%  
47.56% 30.59% 0.00% 75.00% 0.00% 75.93% 37.72% 0.00% 45.31% 0.00% 41.38% 79.31% 50.00% - 25.22% 43.79% 51.72% 100.00%   51.72% 25.22% 43.79% 41.38%  
11.86% 82.61% 100.00% 100.00% 100.00% 97.14% 93.33% 80.00% 92.00% 99.31% 57.69% 90.00% 22.22% - 60.06% 98.65% 78.26% 81.94%   98.65% 78.26% 90.00% 79.12%  
- 66.67% - - - 100.00% 0.00% - 100.00% - - 100.00% - - - 100.00% 0.00% 87.50%   100.00% 33.33% 93.75% 69.27%  
0.00% 6.12% 0.00% 0.00% 0.00% 2.78% 1.32% 0.00% 1.96% 0.00% 0.00% 3.23% 0.00% - 0.00% 3.90% 4.17% 10.00%   3.23% 0.00% 0.00% 1.97%  
- 100.00% - - - 100.00% - - - - 100.00% - - - - 100.00% 0.00% 80.00%   100.00% 80.00% 100.00% 80.00%  
33.33% 98.75% 100.00% 60.00% 100.00% 100.00% 45.35% 20.00% 100.00% 97.50% 100.00% 93.42% - - 8.16% 96.12% 85.29% 96.69%   100.00% 52.67% 96.41% 77.16%  
14.29% 46.25% 100.00% 13.33% 0.00% 0.00% 0.00% 80.00% 64.71% 67.50% 70.59% 0.00% - - 0.00% 29.13% 8.82% 3.31%   66.10% 0.00% 13.81% 31.12%  
66.67% 94.59% 100.00% 100.00% 100.00% 90.48% 85.71% - 90.91% - 80.00% 100.00% - - 63.16% 100.00% 100.00% 100.00%   100.00% 85.71% 97.30% 90.82%  
33.33% 35.14% 0.00% 100.00% 0.00% 0.00% 14.29% - 45.45% - 80.00% 100.00% - - 10.53% 10.00% 0.00% 50.00%   50.00% 0.00% 23.81% 34.20%  
100.00% 100.00% 100.00% 73.02% 100.00% 100.00% 100.00% - 100.00% - 99.12% 100.00% - - 28.57% 100.00% 100.00% -   100.00% 100.00% 100.00% 92.36%  
20.00% 85.71% 100.00% 75.00% 100.00% - 100.00% - 93.94% - 50.00% 100.00% - - - 87.88% 100.00% 94.74%   100.00% 80.36% 94.34% 83.94%  
- 50.00% - 100.00% - - - - 100.00% - - - - - - 100.00% - -   100.00% 75.00% 100.00% 87.50%  
- 0.00% - 0.00% - - - - 0.00% - - - - - - 50.00% - -   25.00% 0.00% 0.00% 12.50%  
0.00% 100.00% - 50.00% - - - - 0.00% - 100.00% 50.00% - - - 100.00% 100.00% -   100.00% 25.00% 75.00% 62.50%  
100.00% 100.00% - 100.00% - - - - - - 83.33% - - - - 90.24% - -   100.00% 90.24% 100.00% 94.72%  
50.00% 0.00% - 0.00% - - - - - - 50.00% - - - - 43.90% - -   50.00% 0.00% 43.90% 28.78%  
100.00% 100.00% - 100.00% - - - - 50.00% - 100.00% - - - - 100.00% - -   100.00% 100.00% 100.00% 91.67%  
42.26% 95.42% 98.87% 93.75% 100.00% 98.11% 83.64% 97.85% 97.81% 96.73% 78.31% 90.85% 75.09% - 77.26% 97.28% 94.36% 88.27%   97.81% 83.64% 94.36% 88.58%
Key
Upper quartile performance

Inter-quartile performance

Lower quartile performance

Information metric
Performance metric
Information metric
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dee Valley
Dŵr Cymru
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Self-lay application – written acknowledgements within target W9.1 PERF
Self-lay applications - refused / returned/ questioned W9.1a INFO
Self-lay new connection - quotations within target W10.1 PERF
Self-lay <500 plots - written terms (quotations) within target W11.1 PERF
Self-lay design >500 plots - written terms (quotations) within target W12.1 PERF
Self-lay design >500 plots - % of written terms (quotations) extended by agreement W12.1a INFO
Self-lay signed agreement - written acknowledgement of receipt W13.1 PERF
Water provision for testing self-lay mains - within target W14.1 PERF
Water provision for testing self-lay mains - within extended target W14.1a INFO
Provision of permanent supply for self-lay mains – within target W15.1 PERF
10-19 50-99 5-9 20-49 10-19 50-99 20-49 1-5 100-199 50-99 20-49 20-49 20-49 0 100-199 100-199 20-49 20-49  
500-999 500-999 100-199 200-299 50-99 500-999 500-999 200-299 1K-3K 500-999 300-499 500-999 300-499 0 1K-3K 1K-3K 300-499 500-999  
500-999 500-999 100-199 200-299 50-99 500-999 500-999 200-299 1K-3K 500-999 300-499 500-999 300-499 0 1K-3K 1K-3K 300-499 500-999  
1K-3K 3K-5K 500-999 1K-3K 100-199 1K-3K 5K-10K 500-999 3K-5K 3K-5K 1K-3K 3K-5K 1K-3K 0 25K-50K 1K-3K 1K-3K 1K-3K  
500-999 3K-5K 300-499 500-999 100-199 1K-3K 3K-5K 500-999 3K-5K 1K-3K 500-999 1K-3K 1K-3K 0 3K-5K 1K-3K 1K-3K 1K-3K  
500-999 3K-5K 300-499 500-999 100-199 1K-3K 3K-5K 500-999 3K-5K 1K-3K 500-999 1K-3K 1K-3K 0 3K-5K 1K-3K 1K-3K 1K-3K  
50-99 50-99 10-19 1-5 1-5 50-99 100-199 5-9 100-199 100-199 20-49 50-99 20-49 0 100-199 100-199 20-49 20-49  
50-99 50-99 10-19 1-5 1-5 50-99 100-199 5-9 100-199 100-199 20-49 50-99 20-49 0 100-199 100-199 20-49 20-49  
50-99 20-49 10-19 1-5 1-5 20-49 50-99 10-19 100-199 100-199 20-49 20-49 20-49 0 300-499 50-99 20-49 50-99  
0 1-5 0 0 0 1-5 1-5 0 1-5 0 0 1-5 0 0 0 1-5 1-5 5-9  
50-99 20-49 10-19 1-5 1-5 20-49 50-99 10-19 100-199 100-199 20-49 20-49 20-49 0 300-499 50-99 20-49 50-99  
0 1-5 0 0 0 1-5 0 0 0 0 20-49 0 0 0 0 1-5 1-5 5-9  
50-99 50-99 5-9 10-19 5-9 5-9 100-199 5-9 50-99 20-49 20-49 50-99 0 0 20-49 100-199 20-49 100-199  
50-99 50-99 5-9 10-19 1-5 5-9 100-199 5-9 50-99 20-49 10-19 50-99 0 0 20-49 100-199 20-49 100-199  
5-9 20-49 1-5 1-5 1-5 20-49 5-9 0 20-49 0 5-9 1-5 0 0 10-19 10-19 1-5 5-9  
5-9 20-49 1-5 1-5 1-5 20-49 5-9 0 20-49 0 5-9 1-5 0 0 10-19 10-19 1-5 5-9  
10-19 1K-3K 20-49 100-199 10-19 50-99 50-99 0 1K-3K 0 200-299 50-99 0 0 10-19 50-99 300-499 0  
10-19 20-49 1-5 1-5 1-5 0 5-9 0 20-49 0 5-9 1-5 0 0 0 50-99 1-5 10-19  
0 1-5 0 1-5 0 0 0 0 1-5 0 0 0 0 0 0 1-5 0 0  
0 1-5 0 1-5 0 0 0 0 1-5 0 0 0 0 0 0 1-5 0 0  
1-5 10-19 0 1-5 0 0 0 0 1-5 0 1-5 1-5 0 0 0 50-99 1-5 0  
5-9 10-19 0 1-5 0 0 0 0 0 0 5-9 0 0 0 0 20-49 0 0  
5-9 10-19 0 1-5 0 0 0 0 0 0 5-9 0 0 0 0 20-49 0 0  
1-5 10-19 0 1-5 0 0 0 0 10-19 0 5-9 0 0 0 0 5-9 0 0  
Key
Performance metric

Information metric
Performance metric
Information metric
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dee Valley
Dŵr Cymru
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Self-lay application – written acknowledgements within target W9.1 PERF
Self-lay applications - refused / returned/ questioned W9.1a INFO
Self-lay new connection - quotations within target W10.1 PERF
Self-lay <500 plots - written terms (quotations) within target W11.1 PERF
Self-lay design >500 plots - written terms (quotations) within target W12.1 PERF
Self-lay design >500 plots - % of written terms (quotations) extended by agreement W12.1a INFO
Self-lay signed agreement - written acknowledgement of receipt W13.1 PERF
Water provision for testing self-lay mains - within target W14.1 PERF
Water provision for testing self-lay mains - within extended target W14.1a INFO
Provision of permanent supply for self-lay mains – within target W15.1 PERF
10-19 50-99 5-9 20-49 10-19 50-99 20-49 1-5 100-199 50-99 20-49 20-49 20-49 0 100-199 100-199 20-49 20-49  
500-999 500-999 100-199 200-299 50-99 500-999 500-999 200-299 1K-3K 500-999 300-499 500-999 300-499 0 1K-3K 1K-3K 300-499 500-999  
500-999 500-999 100-199 200-299 50-99 500-999 500-999 200-299 1K-3K 500-999 300-499 500-999 300-499 0 1K-3K 1K-3K 300-499 500-999  
1K-3K 3K-5K 500-999 1K-3K 100-199 1K-3K 5K-10K 500-999 3K-5K 3K-5K 1K-3K 3K-5K 1K-3K 0 25K-50K 1K-3K 1K-3K 1K-3K  
500-999 3K-5K 300-499 500-999 100-199 1K-3K 3K-5K 500-999 3K-5K 1K-3K 500-999 1K-3K 1K-3K 0 3K-5K 1K-3K 1K-3K 1K-3K  
500-999 3K-5K 300-499 500-999 100-199 1K-3K 3K-5K 500-999 3K-5K 1K-3K 500-999 1K-3K 1K-3K 0 3K-5K 1K-3K 1K-3K 1K-3K  
50-99 50-99 10-19 1-5 1-5 50-99 100-199 5-9 100-199 100-199 20-49 50-99 20-49 0 100-199 100-199 20-49 20-49  
50-99 50-99 10-19 1-5 1-5 50-99 100-199 5-9 100-199 100-199 20-49 50-99 20-49 0 100-199 100-199 20-49 20-49  
50-99 20-49 10-19 1-5 1-5 20-49 50-99 10-19 100-199 100-199 20-49 20-49 20-49 0 300-499 50-99 20-49 50-99  
0 1-5 0 0 0 1-5 1-5 0 1-5 0 0 1-5 0 0 0 1-5 1-5 5-9  
50-99 20-49 10-19 1-5 1-5 20-49 50-99 10-19 100-199 100-199 20-49 20-49 20-49 0 300-499 50-99 20-49 50-99  
0 1-5 0 0 0 1-5 0 0 0 0 20-49 0 0 0 0 1-5 1-5 5-9  
50-99 50-99 5-9 10-19 5-9 5-9 100-199 5-9 50-99 20-49 20-49 50-99 0 0 20-49 100-199 20-49 100-199  
50-99 50-99 5-9 10-19 1-5 5-9 100-199 5-9 50-99 20-49 10-19 50-99 0 0 20-49 100-199 20-49 100-199  
5-9 20-49 1-5 1-5 1-5 20-49 5-9 0 20-49 0 5-9 1-5 0 0 10-19 10-19 1-5 5-9  
5-9 20-49 1-5 1-5 1-5 20-49 5-9 0 20-49 0 5-9 1-5 0 0 10-19 10-19 1-5 5-9  
10-19 1K-3K 20-49 100-199 10-19 50-99 50-99 0 1K-3K 0 200-299 50-99 0 0 10-19 50-99 300-499 0  
10-19 20-49 1-5 1-5 1-5 0 5-9 0 20-49 0 5-9 1-5 0 0 0 50-99 1-5 10-19  
0 1-5 0 1-5 0 0 0 0 1-5 0 0 0 0 0 0 1-5 0 0  
0 1-5 0 1-5 0 0 0 0 1-5 0 0 0 0 0 0 1-5 0 0  
1-5 10-19 0 1-5 0 0 0 0 1-5 0 1-5 1-5 0 0 0 50-99 1-5 0  
5-9 10-19 0 1-5 0 0 0 0 0 0 5-9 0 0 0 0 20-49 0 0  
5-9 10-19 0 1-5 0 0 0 0 0 0 5-9 0 0 0 0 20-49 0 0  
1-5 10-19 0 1-5 0 0 0 0 10-19 0 5-9 0 0 0 0 5-9 0 0  
Key
Performance metric

Information metric

Chart 1: Developer Services levels of service performance - % within target and activity levels water supply
Quarter 1 (Apr-June) 2015-16

This report
Industry Average
Volumes

Chart 2: Developer Services levels of service performance - % within target and activity levels water supply
Rolling year to date

This report
Industry Average
Volumes
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dee Valley
Dŵr Cymru
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Self-lay application – written acknowledgements within target W9.1 PERF
Self-lay applications - refused / returned/ questioned W9.1a INFO
Self-lay new connection - quotations within target W10.1 PERF
Self-lay <500 plots - written terms (quotations) within target W11.1 PERF
Self-lay design >500 plots - written terms (quotations) within target W12.1 PERF
Self-lay design >500 plots - % of written terms (quotations) extended by agreement W12.1a INFO
Self-lay signed agreement - written acknowledgement of receipt W13.1 PERF
Water provision for testing self-lay mains - within target W14.1 PERF
Water provision for testing self-lay mains - within extended target W14.1a INFO
Provision of permanent supply for self-lay mains – within target W15.1 PERF
Water Totals
10 72 8 31 10 71 43 4 127 58 33 48 20 0 108 131 30 21  
669 930 102 284 56 601 655 207 1,243 627 353 602 471 0 2,329 1,059 315 677  
669 930 102 284 56 601 655 207 1,243 627 353 602 471 0 2,329 1,059 315 677  
1,288 4,306 512 1,227 162 2,991 6,524 644 4,416 3,126 2,783 3,810 2,735 0 26,962 1,924 1,995 2,070  
696 3,343 377 839 108 1,952 3,129 799 3,700 1,692 752 2,062 1,656 0 4,024 1,008 1,382 2,100  
696 3,343 377 839 108 1,952 3,129 799 3,700 1,692 752 2,062 1,656 0 4,024 1,008 1,382 2,100  
82 85 11 4 3 54 114 8 128 185 29 58 24 0 115 169 29 48  
82 85 11 4 3 54 114 8 128 185 29 58 24 0 115 169 29 48  
59 46 14 4 2 35 75 10 100 144 26 30 27 0 328 74 23 72  
0 3 0 0 0 1 1 0 2 0 0 1 0 0 0 3 1 8  
59 49 14 4 2 36 76 10 102 144 26 31 27 0 328 77 24 80  
0 1 0 0 0 1 0 0 0 0 23 0 0 0 0 3 1 5  
63 80 9 15 9 7 172 5 51 40 38 76 0 0 49 103 34 121  
63 80 9 15 4 7 172 5 51 40 17 76 0 0 49 103 34 121  
6 37 1 1 3 21 7 0 22 0 5 2 0 0 19 10 1 6  
6 37 1 1 3 21 7 0 22 0 5 2 0 0 19 10 1 6  
11 2,394 24 126 19 99 79 0 1,880 0 227 74 0 0 14 57 473 0  
10 21 1 4 2 0 5 0 33 0 8 1 0 0 0 66 1 19  
0 2 0 1 0 0 0 0 1 0 0 0 0 0 0 2 0 0  
0 2 0 1 0 0 0 0 1 0 0 0 0 0 0 2 0 0  
3 10 0 2 0 0 0 0 3 0 1 2 0 0 0 59 3 0  
6 13 0 2 0 0 0 0 0 0 6 0 0 0 0 41 0 0  
6 13 0 2 0 0 0 0 0 0 6 0 0 0 0 41 0 0  
3 14 0 4 0 0 0 0 14 0 9 0 0 0 0 6 0 0  
2,906 11,356 1,059 2,544 374 5,832 10,804 1,677 11,720 5,872 4,270 6,766 4,933 - 33,948 4,712 4,287 5,142
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dee Valley
Dŵr Cymru
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Self-lay application – written acknowledgements within target W9.1 PERF
Self-lay applications - refused / returned/ questioned W9.1a INFO
Self-lay new connection - quotations within target W10.1 PERF
Self-lay <500 plots - written terms (quotations) within target W11.1 PERF
Self-lay design >500 plots - written terms (quotations) within target W12.1 PERF
Self-lay design >500 plots - % of written terms (quotations) extended by agreement W12.1a INFO
Self-lay signed agreement - written acknowledgement of receipt W13.1 PERF
Water provision for testing self-lay mains - within target W14.1 PERF
Water provision for testing self-lay mains - within extended target W14.1a INFO
Provision of permanent supply for self-lay mains – within target W15.1 PERF
Water Totals
3 72 8 29 10 71 40 4 116 58 26 48 20 0 69 103 27 18  
533 922 99 284 56 601 637 177 1,178 627 353 598 420 0 1,267 1,052 314 669  
295 123 0 47 18 211 147 60 451 0 60 63 253 0 274 346 17 235  
432 4,269 509 1,122 162 2,975 5,685 644 4,351 3,114 1,995 3,299 1,584 0 21,790 1,921 1,869 1,995  
166 2,889 371 829 108 1,861 2,338 799 3,615 1,514 641 1,967 1,656 0 2,794 938 1,282 1,603  
92 403 103 45 0 288 0 0 355 550 196 284 486 0 2,018 354 154 594  
40 80 11 4 3 54 98 8 119 185 28 58 18 0 92 166 28 47  
39 26 0 3 0 41 43 0 58 0 12 46 12 0 29 74 15 48  
7 38 14 4 2 34 70 8 92 143 15 27 6 0 197 73 18 59  
0 2 0 0 0 1 0 0 2 0 0 1 0 0 0 3 0 7  
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0  
0 1 0 0 0 1 0 0 0 0 23 0 0 0 0 3 0 4  
21 79 9 9 9 7 78 1 51 39 38 71 0 0 4 99 29 117  
9 37 9 2 0 0 0 4 33 27 12 0 0 0 0 30 3 4  
4 35 1 1 3 19 6 0 20 0 4 2 0 0 12 10 1 6  
2 13 0 1 0 0 1 0 10 0 4 2 0 0 2 1 0 3  
11 2,394 24 92 19 99 79 0 1,880 0 225 74 0 0 4 57 473 0  
2 18 1 3 2 0 5 0 31 0 4 1 0 0 0 58 1 18  
0 1 0 1 0 0 0 0 1 0 0 0 0 0 0 2 0 0  
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0  
0 10 0 1 0 0 0 0 0 0 1 1 0 0 0 59 3 0  
6 13 0 2 0 0 0 0 0 0 5 0 0 0 0 37 0 0  
3 0 0 0 0 0 0 0 0 0 3 0 0 0 0 18 0 0  
3 14 0 4 0 0 0 0 7 0 9 0 0 0 0 6 0 0  
1,228 10,836 1,047 2,385 374 5,722 9,036 1,641 11,463 5,680 3,344 6,147 3,704 - 26,229 4,584 4,045 4,539
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dee Valley
Dŵr Cymru
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Self-lay application – written acknowledgements within target W9.1 PERF
Self-lay applications - refused / returned/ questioned W9.1a INFO
Self-lay new connection - quotations within target W10.1 PERF
Self-lay <500 plots - written terms (quotations) within target W11.1 PERF
Self-lay design >500 plots - written terms (quotations) within target W12.1 PERF
Self-lay design >500 plots - % of written terms (quotations) extended by agreement W12.1a INFO
Self-lay signed agreement - written acknowledgement of receipt W13.1 PERF
Water provision for testing self-lay mains - within target W14.1 PERF
Water provision for testing self-lay mains - within extended target W14.1a INFO
Provision of permanent supply for self-lay mains – within target W15.1 PERF
Water Totals
10 72 8 31 10 71 43 4 127 58 33 48 20 0 108 131 30 21  
669 930 102 284 56 601 655 207 1,243 627 353 602 471 0 2,329 1,059 315 677  
669 930 102 284 56 601 655 207 1,243 627 353 602 471 0 2,329 1,059 315 677  
1,288 4,306 512 1,227 162 2,991 6,524 644 4,416 3,126 2,783 3,810 2,735 0 26,962 1,924 1,995 2,070  
696 3,343 377 839 108 1,952 3,129 799 3,700 1,692 752 2,062 1,656 0 4,024 1,008 1,382 2,100  
696 3,343 377 839 108 1,952 3,129 799 3,700 1,692 752 2,062 1,656 0 4,024 1,008 1,382 2,100  
82 85 11 4 3 54 114 8 128 185 29 58 24 0 115 169 29 48  
82 85 11 4 3 54 114 8 128 185 29 58 24 0 115 169 29 48  
59 46 14 4 2 35 75 10 100 144 26 30 27 0 328 74 23 72  
0 3 0 0 0 1 1 0 2 0 0 1 0 0 0 3 1 8  
59 49 14 4 2 36 76 10 102 144 26 31 27 0 328 77 24 80  
0 1 0 0 0 1 0 0 0 0 23 0 0 0 0 3 1 5  
63 80 9 15 9 7 172 5 51 40 38 76 0 0 49 103 34 121  
63 80 9 15 4 7 172 5 51 40 17 76 0 0 49 103 34 121  
6 37 1 1 3 21 7 0 22 0 5 2 0 0 19 10 1 6  
6 37 1 1 3 21 7 0 22 0 5 2 0 0 19 10 1 6  
11 2,394 24 126 19 99 79 0 1,880 0 227 74 0 0 14 57 473 0  
10 21 1 4 2 0 5 0 33 0 8 1 0 0 0 66 1 19  
0 2 0 1 0 0 0 0 1 0 0 0 0 0 0 2 0 0  
0 2 0 1 0 0 0 0 1 0 0 0 0 0 0 2 0 0  
3 10 0 2 0 0 0 0 3 0 1 2 0 0 0 59 3 0  
6 13 0 2 0 0 0 0 0 0 6 0 0 0 0 41 0 0  
6 13 0 2 0 0 0 0 0 0 6 0 0 0 0 41 0 0  
3 14 0 4 0 0 0 0 14 0 9 0 0 0 0 6 0 0  
2,906 11,356 1,059 2,544 374 5,832 10,804 1,677 11,720 5,872 4,270 6,766 4,933 - 33,948 4,712 4,287 5,142
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dee Valley
Dŵr Cymru
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Self-lay application – written acknowledgements within target W9.1 PERF
Self-lay applications - refused / returned/ questioned W9.1a INFO
Self-lay new connection - quotations within target W10.1 PERF
Self-lay <500 plots - written terms (quotations) within target W11.1 PERF
Self-lay design >500 plots - written terms (quotations) within target W12.1 PERF
Self-lay design >500 plots - % of written terms (quotations) extended by agreement W12.1a INFO
Self-lay signed agreement - written acknowledgement of receipt W13.1 PERF
Water provision for testing self-lay mains - within target W14.1 PERF
Water provision for testing self-lay mains - within extended target W14.1a INFO
Provision of permanent supply for self-lay mains – within target W15.1 PERF
Water Totals
3 72 8 29 10 71 40 4 116 58 26 48 20 0 69 103 27 18  
533 922 99 284 56 601 637 177 1,178 627 353 598 420 0 1,267 1,052 314 669  
295 123 0 47 18 211 147 60 451 0 60 63 253 0 274 346 17 235  
432 4,269 509 1,122 162 2,975 5,685 644 4,351 3,114 1,995 3,299 1,584 0 21,790 1,921 1,869 1,995  
166 2,889 371 829 108 1,861 2,338 799 3,615 1,514 641 1,967 1,656 0 2,794 938 1,282 1,603  
92 403 103 45 0 288 0 0 355 550 196 284 486 0 2,018 354 154 594  
40 80 11 4 3 54 98 8 119 185 28 58 18 0 92 166 28 47  
39 26 0 3 0 41 43 0 58 0 12 46 12 0 29 74 15 48  
7 38 14 4 2 34 70 8 92 143 15 27 6 0 197 73 18 59  
0 2 0 0 0 1 0 0 2 0 0 1 0 0 0 3 0 7  
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0  
0 1 0 0 0 1 0 0 0 0 23 0 0 0 0 3 0 4  
21 79 9 9 9 7 78 1 51 39 38 71 0 0 4 99 29 117  
9 37 9 2 0 0 0 4 33 27 12 0 0 0 0 30 3 4  
4 35 1 1 3 19 6 0 20 0 4 2 0 0 12 10 1 6  
2 13 0 1 0 0 1 0 10 0 4 2 0 0 2 1 0 3  
11 2,394 24 92 19 99 79 0 1,880 0 225 74 0 0 4 57 473 0  
2 18 1 3 2 0 5 0 31 0 4 1 0 0 0 58 1 18  
0 1 0 1 0 0 0 0 1 0 0 0 0 0 0 2 0 0  
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0  
0 10 0 1 0 0 0 0 0 0 1 1 0 0 0 59 3 0  
6 13 0 2 0 0 0 0 0 0 5 0 0 0 0 37 0 0  
3 0 0 0 0 0 0 0 0 0 3 0 0 0 0 18 0 0  
3 14 0 4 0 0 0 0 7 0 9 0 0 0 0 6 0 0  
1,228 10,836 1,047 2,385 374 5,722 9,036 1,641 11,463 5,680 3,344 6,147 3,704 - 26,229 4,584 4,045 4,539
Key:
Upper quartile performance
Inter-quartile performance
Lower quartile performance
Information metric
Metric Ref Type
Anglian
Dŵr Cymru
Northumbrian
Severn Trent
South West
Southern
Thames
United Utilities
Wessex
Yorkshire
 
Upper Quartile1
Lower Quartile2
Median
Average
Pre-development enquiry – reports issued within target S1.1 PERF
Sewer requisition - written acknowledgement of applications within target S2.1 PERF
Sewer requisition - applications refused/returned/questioned S2.1a INFO
Sewer requisition design – offers issued within target S3.1 PERF
Sewer requisition – constructed and commissioned within agreed extension S4.1 PERF
Sewer requisition – constructed and commissioned - extensions agreed S4.1a INFO
Technical vetting of adoptions & diversions– acknowledgements within target S5.1 PERF
Technical vetting of adoptions & diversions – applications refused/returned/questioned S5.1a INFO
Technical vetting of adoptions & diversions – approval or rejection letters within target S6.1 PERF
Technical vetting of adoptions & diversions – extensions agreed S6.1a INFO
Adoption legal agreement – draft agreements issued within target S7.1 PERF
s106 sewer connection - approval letters issued within target S8.1 PERF
s106 sewer connection - rejection letters issued within target S9.1 PERF
Sewerage Average
99.50% 100.00% 97.65% 94.86% 100.00% 78.46% 86.67% 99.25% 95.98% 76.22%   99.50% 86.67% 96.81% 92.86%  
- 100.00% - 100.00% 95.24% 87.50% 85.71% 100.00% 100.00% 100.00%   100.00% 91.37% 100.00% 96.06%  
- 14.29% - 0.00% 90.48% 12.50% 0.00% 0.00% 50.00% 0.00%   32.14% 0.00% 6.25% 20.91%  
0.00% 100.00% - 100.00% 22.22% 50.00% 50.00% 100.00% - 42.86%   100.00% 32.54% 50.00% 58.13%  
50.00% - - - 33.33% - - - - 100.00%   100.00% 33.33% 50.00% 61.11%  
0.00% - - - 0.00% - - - - 0.00%   0.00% 0.00% 0.00% 0.00%  
97.69% 99.06% 98.48% 92.47% 100.00% 100.00% 73.85% 97.30% 96.88% 98.95%   99.06% 96.88% 98.09% 95.47%  
25.38% 43.19% 45.45% 26.71% 85.19% 71.05% 44.62% 83.78% 40.63% 34.21%   71.05% 34.21% 43.90% 50.02%  
80.00% 100.00% 100.00% 95.80% 100.00% 63.16% 84.62% 98.81% 77.78% 96.95%   100.00% 80.00% 96.37% 89.71%  
0.00% 0.00% 0.00% 0.00% 38.10% 0.00% 51.92% 0.00% 0.00% 0.00%   0.00% 0.00% 0.00% 9.00%  
97.06% 94.12% 100.00% 75.74% 90.91% 84.62% 100.00% 98.41% 100.00% 89.19%   100.00% 89.19% 95.59% 93.00%  
99.10% 100.00% 100.00% 92.95% 98.85% 76.24% 84.18% 98.79% 95.24% 94.67%   99.10% 92.95% 97.01% 94.00%  
99.77% 100.00% - - 100.00% 100.00% 99.82% 100.00% 100.00% 98.40%   100.00% 99.80% 100.00% 99.75%  
97.48% 98.97% 98.87% 91.96% 96.34% 83.00% 89.39% 98.88% 95.84% 93.67%   98.87% 91.96% 96.09% 94.44%
Key
Upper quartile performance

Inter-quartile performance

Lower quartile performance

Information metric
Key:
Upper quartile performance
Inter-quartile performance
Lower quartile performance
Information metric
Metric Ref Type
Anglian
Dŵr Cymru
Northumbrian
Severn Trent
South West
Southern
Thames
United Utilities
Wessex
Yorkshire
 
Upper Quartile1
Lower Quartile2
Median
Average
Pre-development enquiry – reports issued within target S1.1 PERF
Sewer requisition - written acknowledgement of applications within target S2.1 PERF
Sewer requisition - applications refused/returned/questioned S2.1a INFO
Sewer requisition design – offers issued within target S3.1 PERF
Sewer requisition – constructed and commissioned within agreed extension S4.1 PERF
Sewer requisition – constructed and commissioned - extensions agreed S4.1a INFO
Technical vetting of adoptions & diversions– acknowledgements within target S5.1 PERF
Technical vetting of adoptions & diversions – applications refused/returned/questioned S5.1a INFO
Technical vetting of adoptions & diversions – approval or rejection letters within target S6.1 PERF
Technical vetting of adoptions & diversions – extensions agreed S6.1a INFO
Adoption legal agreement – draft agreements issued within target S7.1 PERF
s106 sewer connection - approval letters issued within target S8.1 PERF
s106 sewer connection - rejection letters issued within target S9.1 PERF
Sewerage Average
99.50% 100.00% 97.65% 94.86% 100.00% 78.46% 86.67% 99.25% 95.98% 76.22%   99.50% 86.67% 96.81% 92.86%  
- 100.00% - 100.00% 95.24% 87.50% 85.71% 100.00% 100.00% 100.00%   100.00% 91.37% 100.00% 96.06%  
- 14.29% - 0.00% 90.48% 12.50% 0.00% 0.00% 50.00% 0.00%   32.14% 0.00% 6.25% 20.91%  
0.00% 100.00% - 100.00% 22.22% 50.00% 50.00% 100.00% - 42.86%   100.00% 32.54% 50.00% 58.13%  
50.00% - - - 33.33% - - - - 100.00%   100.00% 33.33% 50.00% 61.11%  
0.00% - - - 0.00% - - - - 0.00%   0.00% 0.00% 0.00% 0.00%  
97.69% 99.06% 98.48% 92.47% 100.00% 100.00% 73.85% 97.30% 96.88% 98.95%   99.06% 96.88% 98.09% 95.47%  
25.38% 43.19% 45.45% 26.71% 85.19% 71.05% 44.62% 83.78% 40.63% 34.21%   71.05% 34.21% 43.90% 50.02%  
80.00% 100.00% 100.00% 95.80% 100.00% 63.16% 84.62% 98.81% 77.78% 96.95%   100.00% 80.00% 96.37% 89.71%  
0.00% 0.00% 0.00% 0.00% 38.10% 0.00% 51.92% 0.00% 0.00% 0.00%   0.00% 0.00% 0.00% 9.00%  
97.06% 94.12% 100.00% 75.74% 90.91% 84.62% 100.00% 98.41% 100.00% 89.19%   100.00% 89.19% 95.59% 93.00%  
99.10% 100.00% 100.00% 92.95% 98.85% 76.24% 84.18% 98.79% 95.24% 94.67%   99.10% 92.95% 97.01% 94.00%  
99.77% 100.00% - - 100.00% 100.00% 99.82% 100.00% 100.00% 98.40%   100.00% 99.80% 100.00% 99.75%  
97.48% 98.97% 98.87% 91.96% 96.34% 83.00% 89.39% 98.88% 95.84% 93.67%   98.87% 91.96% 96.09% 94.44%
Key
Upper quartile performance

Inter-quartile performance

Lower quartile performance

Information metric
Performance metric
Information metric
Metric Ref Type
Anglian
Dŵr Cymru
Northumbrian
Severn Trent
South West
Southern
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target S1.1 PERF
Sewer requisition - written acknowledgement of applications within target S2.1 PERF
Sewer requisition - applications refused/returned/questioned S2.1a INFO
Sewer requisition design – offers issued within target S3.1 PERF
Sewer requisition – constructed and commissioned within agreed extension S4.1 PERF
Sewer requisition – constructed and commissioned - extensions agreed S4.1a INFO
Technical vetting of adoptions & diversions– acknowledgements within target S5.1 PERF
Technical vetting of adoptions & diversions – applications refused/returned/questioned S5.1a INFO
Technical vetting of adoptions & diversions – approval or rejection letters within target S6.1 PERF
Technical vetting of adoptions & diversions – extensions agreed S6.1a INFO
Adoption legal agreement – draft agreements issued within target S7.1 PERF
s106 sewer connection - approval letters issued within target S8.1 PERF
s106 sewer connection - rejection letters issued within target S9.1 PERF
100-199 50-99 50-99 300-499 50-99 50-99 100-199 200-299 100-199 100-199  
0 5-9 0 1-5 20-49 10-19 5-9 1-5 1-5 1-5  
0 5-9 0 1-5 20-49 10-19 5-9 1-5 1-5 1-5  
1-5 5-9 0 1-5 5-9 10-19 5-9 1-5 0 5-9  
1-5 0 0 0 1-5 0 0 0 0 1-5  
1-5 0 0 0 1-5 0 0 0 0 1-5  
100-199 200-299 50-99 100-199 20-49 20-49 50-99 100-199 20-49 100-199  
100-199 200-299 50-99 100-199 20-49 20-49 50-99 100-199 20-49 100-199  
50-99 200-299 20-49 100-199 20-49 20-49 50-99 50-99 5-9 300-499  
50-99 200-299 20-49 100-199 20-49 20-49 50-99 50-99 5-9 300-499  
50-99 100-199 20-49 100-199 10-19 20-49 5-9 50-99 20-49 50-99  
300-499 100-199 50-99 500-999 50-99 200-299 500-999 100-199 100-199 100-199  
300-499 20-49 0 0 50-99 100-199 500-999 100-199 10-19 100-199  
Key
Performance metric

Information metric
Performance metric
Information metric
Metric Ref Type
Anglian
Dŵr Cymru
Northumbrian
Severn Trent
South West
Southern
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target S1.1 PERF
Sewer requisition - written acknowledgement of applications within target S2.1 PERF
Sewer requisition - applications refused/returned/questioned S2.1a INFO
Sewer requisition design – offers issued within target S3.1 PERF
Sewer requisition – constructed and commissioned within agreed extension S4.1 PERF
Sewer requisition – constructed and commissioned - extensions agreed S4.1a INFO
Technical vetting of adoptions & diversions– acknowledgements within target S5.1 PERF
Technical vetting of adoptions & diversions – applications refused/returned/questioned S5.1a INFO
Technical vetting of adoptions & diversions – approval or rejection letters within target S6.1 PERF
Technical vetting of adoptions & diversions – extensions agreed S6.1a INFO
Adoption legal agreement – draft agreements issued within target S7.1 PERF
s106 sewer connection - approval letters issued within target S8.1 PERF
s106 sewer connection - rejection letters issued within target S9.1 PERF
100-199 50-99 50-99 300-499 50-99 50-99 100-199 200-299 100-199 100-199  
0 5-9 0 1-5 20-49 10-19 5-9 1-5 1-5 1-5  
0 5-9 0 1-5 20-49 10-19 5-9 1-5 1-5 1-5  
1-5 5-9 0 1-5 5-9 10-19 5-9 1-5 0 5-9  
1-5 0 0 0 1-5 0 0 0 0 1-5  
1-5 0 0 0 1-5 0 0 0 0 1-5  
100-199 200-299 50-99 100-199 20-49 20-49 50-99 100-199 20-49 100-199  
100-199 200-299 50-99 100-199 20-49 20-49 50-99 100-199 20-49 100-199  
50-99 200-299 20-49 100-199 20-49 20-49 50-99 50-99 5-9 300-499  
50-99 200-299 20-49 100-199 20-49 20-49 50-99 50-99 5-9 300-499  
50-99 100-199 20-49 100-199 10-19 20-49 5-9 50-99 20-49 50-99  
300-499 100-199 50-99 500-999 50-99 200-299 500-999 100-199 100-199 100-199  
300-499 20-49 0 0 50-99 100-199 500-999 100-199 10-19 100-199  
Key
Performance metric

Information metric

Chart 1: Developer Services levels of service performance - % within target and activity levels sewerage
Quarter 1 (Apr-June) 2015-16

This report
Industry Average
Volumes

Chart 2: Developer Services levels of service performance - % within target and activity levels sewerage
Rolling year to date

This report
Industry Average
Volumes
Metric Ref Type
Anglian
Dŵr Cymru
Northumbrian
Severn Trent
South West
Southern
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target S1.1 PERF
Sewer requisition - written acknowledgement of applications within target S2.1 PERF
Sewer requisition - applications refused/returned/questioned S2.1a INFO
Sewer requisition design – offers issued within target S3.1 PERF
Sewer requisition – constructed and commissioned within agreed extension S4.1 PERF
Sewer requisition – constructed and commissioned - extensions agreed S4.1a INFO
Technical vetting of adoptions & diversions– acknowledgements within target S5.1 PERF
Technical vetting of adoptions & diversions – applications refused/returned/questioned S5.1a INFO
Technical vetting of adoptions & diversions – approval or rejection letters within target S6.1 PERF
Technical vetting of adoptions & diversions – extensions agreed S6.1a INFO
Adoption legal agreement – draft agreements issued within target S7.1 PERF
s106 sewer connection - approval letters issued within target S8.1 PERF
s106 sewer connection - rejection letters issued within target S9.1 PERF
Sewerage Totals
199 71 85 331 66 65 165 267 174 143  
0 7 0 4 21 16 7 1 2 2  
0 7 0 4 21 16 7 1 2 2  
1 5 0 2 9 16 6 1 0 7  
4 0 0 0 3 0 0 0 0 1  
4 0 0 0 3 0 0 0 0 1  
130 213 66 146 27 38 65 111 32 190  
130 213 66 146 27 38 65 111 32 190  
95 220 25 119 21 38 52 84 9 426  
95 220 25 119 21 38 52 84 9 426  
68 119 20 136 11 26 9 63 31 74  
335 192 69 667 87 282 752 165 126 169  
439 44 0 0 83 160 555 111 11 125  
1,271 871 265 1,405 328 641 1,611 803 385 1,137
Metric Ref Type
Anglian
Dŵr Cymru
Northumbrian
Severn Trent
South West
Southern
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target S1.1 PERF
Sewer requisition - written acknowledgement of applications within target S2.1 PERF
Sewer requisition - applications refused/returned/questioned S2.1a INFO
Sewer requisition design – offers issued within target S3.1 PERF
Sewer requisition – constructed and commissioned within agreed extension S4.1 PERF
Sewer requisition – constructed and commissioned - extensions agreed S4.1a INFO
Technical vetting of adoptions & diversions– acknowledgements within target S5.1 PERF
Technical vetting of adoptions & diversions – applications refused/returned/questioned S5.1a INFO
Technical vetting of adoptions & diversions – approval or rejection letters within target S6.1 PERF
Technical vetting of adoptions & diversions – extensions agreed S6.1a INFO
Adoption legal agreement – draft agreements issued within target S7.1 PERF
s106 sewer connection - approval letters issued within target S8.1 PERF
s106 sewer connection - rejection letters issued within target S9.1 PERF
Sewerage Totals
198 71 83 314 66 51 143 265 167 109  
0 7 0 4 20 14 6 1 2 2  
0 1 0 0 19 2 0 0 1 0  
0 5 0 2 2 8 3 1 0 3  
2 0 0 0 1 0 0 0 0 1  
0 0 0 0 0 0 0 0 0 0  
127 211 65 135 27 38 48 108 31 188  
33 92 30 39 23 27 29 93 13 65  
76 220 25 114 21 24 44 83 7 413  
0 0 0 0 8 0 27 0 0 0  
66 112 20 103 10 22 9 62 31 66  
332 192 69 620 86 215 633 163 120 160  
438 44 0 0 83 160 554 111 11 123  
1,239 862 262 1,292 316 532 1,440 794 369 1,065
Metric Ref Type
Anglian
Dŵr Cymru
Northumbrian
Severn Trent
South West
Southern
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target S1.1 PERF
Sewer requisition - written acknowledgement of applications within target S2.1 PERF
Sewer requisition - applications refused/returned/questioned S2.1a INFO
Sewer requisition design – offers issued within target S3.1 PERF
Sewer requisition – constructed and commissioned within agreed extension S4.1 PERF
Sewer requisition – constructed and commissioned - extensions agreed S4.1a INFO
Technical vetting of adoptions & diversions– acknowledgements within target S5.1 PERF
Technical vetting of adoptions & diversions – applications refused/returned/questioned S5.1a INFO
Technical vetting of adoptions & diversions – approval or rejection letters within target S6.1 PERF
Technical vetting of adoptions & diversions – extensions agreed S6.1a INFO
Adoption legal agreement – draft agreements issued within target S7.1 PERF
s106 sewer connection - approval letters issued within target S8.1 PERF
s106 sewer connection - rejection letters issued within target S9.1 PERF
Sewerage Totals
199 71 85 331 66 65 165 267 174 143  
0 7 0 4 21 16 7 1 2 2  
0 7 0 4 21 16 7 1 2 2  
1 5 0 2 9 16 6 1 0 7  
4 0 0 0 3 0 0 0 0 1  
4 0 0 0 3 0 0 0 0 1  
130 213 66 146 27 38 65 111 32 190  
130 213 66 146 27 38 65 111 32 190  
95 220 25 119 21 38 52 84 9 426  
95 220 25 119 21 38 52 84 9 426  
68 119 20 136 11 26 9 63 31 74  
335 192 69 667 87 282 752 165 126 169  
439 44 0 0 83 160 555 111 11 125  
1,271 871 265 1,405 328 641 1,611 803 385 1,137
Metric Ref Type
Anglian
Dŵr Cymru
Northumbrian
Severn Trent
South West
Southern
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target S1.1 PERF
Sewer requisition - written acknowledgement of applications within target S2.1 PERF
Sewer requisition - applications refused/returned/questioned S2.1a INFO
Sewer requisition design – offers issued within target S3.1 PERF
Sewer requisition – constructed and commissioned within agreed extension S4.1 PERF
Sewer requisition – constructed and commissioned - extensions agreed S4.1a INFO
Technical vetting of adoptions & diversions– acknowledgements within target S5.1 PERF
Technical vetting of adoptions & diversions – applications refused/returned/questioned S5.1a INFO
Technical vetting of adoptions & diversions – approval or rejection letters within target S6.1 PERF
Technical vetting of adoptions & diversions – extensions agreed S6.1a INFO
Adoption legal agreement – draft agreements issued within target S7.1 PERF
s106 sewer connection - approval letters issued within target S8.1 PERF
s106 sewer connection - rejection letters issued within target S9.1 PERF
Sewerage Totals
198 71 83 314 66 51 143 265 167 109  
0 7 0 4 20 14 6 1 2 2  
0 1 0 0 19 2 0 0 1 0  
0 5 0 2 2 8 3 1 0 3  
2 0 0 0 1 0 0 0 0 1  
0 0 0 0 0 0 0 0 0 0  
127 211 65 135 27 38 48 108 31 188  
33 92 30 39 23 27 29 93 13 65  
76 220 25 114 21 24 44 83 7 413  
0 0 0 0 8 0 27 0 0 0  
66 112 20 103 10 22 9 62 31 66  
332 192 69 620 86 215 633 163 120 160  
438 44 0 0 83 160 554 111 11 123  
1,239 862 262 1,292 316 532 1,440 794 369 1,065

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