Developer services

Developer Services Levels of Service Report: Quarter 3 (Oct-Dec) 2016-17
Published: 17 January 2017

Filter Data
Key:
Upper quartile performance
Inter-quartile performance
Lower quartile performance
Information metric
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dee Valley
Dŵr Cymru
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
 
Upper Quartile1
Lower Quartile2
Median
Average
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Self-lay application – written acknowledgements within target W9.1 PERF
Self-lay applications - refused / returned/ questioned W9.1a INFO
Self-lay new connection - quotations within target W10.1 PERF
Self-lay <500 plots - written terms (quotations) within target W11.1 PERF
Self-lay design >500 plots - written terms (quotations) within target W12.1 PERF
Self-lay design >500 plots - % of written terms (quotations) extended by agreement W12.1a INFO
Self-lay signed agreement - written acknowledgement of receipt W13.1 PERF
Water provision for testing self-lay mains - within target W14.1 PERF
Water provision for testing self-lay mains - within extended target W14.1a INFO
Provision of permanent supply for self-lay mains – within target W15.1 PERF
Water Average
61.54% 100.00% 100.00% 71.43% 100.00% 100.00% 100.00% - 100.00% 100.00% 77.27% 100.00% 100.00% 100.00% 87.70% 98.72% 100.00% 90.48%   100.00% 90.48% 100.00% 93.36%  
97.61% 100.00% 100.00% 99.63% 100.00% 100.00% 100.00% 98.85% 100.00% 100.00% 98.64% 100.00% 100.00% 94.67% 99.85% 98.57% 100.00% 99.25%   100.00% 98.85% 100.00% 99.28%  
29.82% 27.21% 0.00% 13.60% 24.49% 50.19% 46.17% 17.24% 67.22% 2.60% 15.91% 21.67% 55.97% 54.67% 20.67% 51.46% 17.37% 50.23%   50.23% 17.24% 25.85% 31.47%  
89.97% 95.67% 99.37% 96.96% 99.12% 99.96% 100.00% 100.00% 99.74% 99.96% 97.62% 98.03% 100.00% 100.00% 99.95% 99.76% 99.94% 98.43%   99.96% 98.03% 99.75% 98.58%  
98.23% 97.29% 97.43% 94.18% 100.00% 98.20% 88.93% 96.58% 97.83% 89.55% 90.20% 98.64% 100.00% 99.67% 88.85% 98.09% 98.01% 96.86%   98.23% 94.18% 97.63% 96.03%  
11.11% 20.61% 8.29% 13.02% 17.98% 14.20% 17.19% 2.14% 21.04% 33.87% 41.70% 19.92% 19.94% 13.44% 21.92% 36.16% 20.42% 44.84%   21.92% 13.44% 19.93% 20.99%  
75.23% 98.65% 100.00% 100.00% 100.00% 100.00% 99.08% 90.91% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 98.44% 98.51%   100.00% 98.65% 100.00% 97.82%  
69.72% 37.84% 0.00% 56.00% 0.00% 57.50% 52.29% 63.64% 84.83% 0.00% 38.46% 82.14% 96.30% 57.14% 22.22% 46.43% 57.81% 88.06%   69.72% 37.84% 56.57% 50.58%  
74.77% 98.55% 100.00% 95.83% 100.00% 97.67% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 84.73% 98.41% 100.00% 98.29%   100.00% 98.29% 100.00% 97.13%  
100.00% 100.00% - 100.00% - 100.00% - 100.00% 100.00% - - - - 100.00% - 100.00% 100.00% 60.00%   100.00% 100.00% 100.00% 96.00%  
3.60% 11.54% 0.00% 7.69% 0.00% 4.44% 0.00% 5.26% 2.63% 0.00% 0.00% 0.00% 0.00% 14.29% 0.00% 3.08% 7.69% 4.10%   5.26% 0.00% 2.85% 3.57%  
0.00% 0.00% - 50.00% - 50.00% - 0.00% - - - - - - - 0.00% 0.00% 33.33%   41.67% 0.00% 0.00% 16.67%  
76.56% 92.13% 100.00% 78.95% 100.00% 100.00% 87.63% 100.00% 99.37% 100.00% 93.75% 98.31% 100.00% 100.00% 71.79% 100.00% 100.00% 92.77%   100.00% 92.13% 99.68% 93.96%  
51.56% 49.44% 71.43% 63.16% 42.86% 80.95% 0.00% 18.18% 7.59% 89.66% 68.75% 5.08% 0.00% 66.67% 53.85% 12.04% 4.17% 4.82%   66.67% 5.08% 46.15% 38.34%  
66.67% 100.00% - 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% - 100.00% 100.00% 100.00% 97.73%   100.00% 100.00% 100.00% 97.77%  
100.00% 31.58% - 66.67% 0.00% 0.00% 42.86% 100.00% 60.00% 50.00% 50.00% 0.00% 100.00% - 4.55% 30.00% 33.33% 52.27%   63.33% 17.27% 46.43% 45.08%  
69.54% 97.34% - 100.00% 100.00% 100.00% 100.00% - 100.00% - 100.00% 100.00% - - 99.54% 100.00% 99.91% 100.00%   100.00% 99.91% 100.00% 97.41%  
75.00% 97.67% - 75.00% 100.00% 100.00% 100.00% - 100.00% 100.00% 92.86% - - - 90.91% 89.90% 80.00% 97.37%   100.00% 89.90% 97.37% 92.21%  
- 100.00% - - - - - - - - - 100.00% - - - - - -   100.00% 100.00% 100.00% 100.00%  
- 0.00% - - - - - - - - - 0.00% - - - - - -   0.00% 0.00% 0.00% 0.00%  
50.00% 85.19% - 100.00% - - 100.00% - 95.65% - 100.00% 100.00% - - 56.25% 100.00% 100.00% 87.50%   100.00% 85.19% 100.00% 88.60%  
- 100.00% - 100.00% - 100.00% - - 76.19% - 66.67% - - - 82.35% 95.16% - 52.63%   100.00% 71.43% 88.76% 84.13%  
- 40.00% - 0.00% - 100.00% - - 76.19% - 66.67% - - - 41.18% 58.06% - 10.53%   71.43% 25.26% 49.62% 49.08%  
- 97.22% - - - 100.00% 100.00% - 100.00% - 100.00% - - - 82.35% 82.61% - 63.64%   100.00% 82.48% 98.61% 90.73%  
90.64% 96.94% 98.73% 96.93% 99.63% 99.37% 97.28% 98.47% 99.11% 97.51% 96.67% 98.64% 100.00% 99.74% 96.64% 98.95% 99.40% 97.67%   99.37% 96.94% 98.55% 97.91%
Key
Upper quartile performance

Inter-quartile performance

Lower quartile performance

Information metric
Key:
Upper quartile performance
Inter-quartile performance
Lower quartile performance
Information metric
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dee Valley
Dŵr Cymru
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
 
Upper Quartile1
Lower Quartile2
Median
Average
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Self-lay application – written acknowledgements within target W9.1 PERF
Self-lay applications - refused / returned/ questioned W9.1a INFO
Self-lay new connection - quotations within target W10.1 PERF
Self-lay <500 plots - written terms (quotations) within target W11.1 PERF
Self-lay design >500 plots - written terms (quotations) within target W12.1 PERF
Self-lay design >500 plots - % of written terms (quotations) extended by agreement W12.1a INFO
Self-lay signed agreement - written acknowledgement of receipt W13.1 PERF
Water provision for testing self-lay mains - within target W14.1 PERF
Water provision for testing self-lay mains - within extended target W14.1a INFO
Provision of permanent supply for self-lay mains – within target W15.1 PERF
Water Average
70.92% 99.28% 100.00% 96.67% 97.22% 99.73% 99.08% 100.00% 98.90% 100.00% 89.39% 99.23% 98.04% 95.00% 87.65% 92.63% 100.00% 92.25%   99.73% 92.63% 98.47% 95.33%  
98.09% 98.39% 91.72% 99.70% 99.51% 99.96% 99.57% 99.89% 99.77% 100.00% 99.68% 99.77% 99.64% 97.39% 99.07% 98.34% 99.93% 99.46%   99.77% 98.39% 99.61% 98.88%  
23.83% 19.29% 7.59% 12.64% 24.27% 38.53% 41.03% 9.55% 64.91% 0.73% 13.66% 30.67% 56.00% 57.98% 22.21% 40.33% 13.34% 36.36%   40.33% 13.34% 24.05% 28.50%  
91.16% 97.75% 99.19% 97.44% 99.62% 99.98% 99.69% 99.29% 99.82% 99.94% 97.14% 98.59% 99.78% 99.94% 99.87% 99.77% 99.55% 99.10%   99.82% 98.59% 99.58% 98.76%  
92.31% 97.27% 98.39% 89.42% 100.00% 98.35% 85.84% 98.69% 97.47% 88.06% 91.49% 99.27% 99.94% 99.72% 95.24% 97.06% 98.14% 97.70%   98.69% 92.31% 97.59% 95.80%  
11.50% 23.81% 10.05% 9.60% 25.91% 16.79% 14.61% 4.21% 18.41% 31.39% 50.43% 16.87% 16.31% 19.68% 10.75% 33.66% 19.64% 43.60%   25.91% 11.50% 17.64% 20.96%  
81.99% 96.27% 100.00% 98.29% 100.00% 100.00% 95.67% 94.51% 99.68% 100.00% 100.00% 98.83% 98.21% 100.00% 98.85% 94.30% 96.26% 99.52%   100.00% 96.26% 98.84% 97.36%  
72.22% 38.51% 12.12% 48.72% 0.00% 65.24% 53.35% 61.59% 84.35% 0.00% 49.00% 91.23% 89.29% 75.00% 30.80% 46.84% 66.82% 91.43%   75.00% 38.51% 57.47% 54.25%  
77.98% 88.77% 100.00% 96.15% 100.00% 98.68% 99.44% 100.00% 97.15% 100.00% 88.24% 96.77% 94.55% 100.00% 79.38% 94.21% 96.60% 97.12%   100.00% 94.21% 96.95% 94.72%  
52.94% 97.56% - 100.00% - 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% - 0.00% 71.43% 60.00% 100.00% 100.00% 71.43%   100.00% 71.43% 100.00% 83.56%  
4.22% 12.58% 0.00% 4.59% 0.00% 6.17% 0.56% 9.72% 2.77% 0.39% 0.83% 0.00% 1.79% 16.28% 0.64% 1.15% 4.55% 4.79%   4.79% 0.56% 2.28% 3.95%  
0.00% 18.18% - 25.00% - 60.00% 100.00% 28.57% 100.00% - 63.64% - - - - 0.00% 40.00% 46.67%   63.64% 18.18% 40.00% 43.82%  
82.11% 97.25% 100.00% 84.81% 100.00% 100.00% 82.00% 95.12% 99.69% 100.00% 98.98% 96.81% 98.54% 91.23% 80.00% 100.00% 100.00% 97.55%   100.00% 91.23% 98.04% 94.67%  
61.09% 49.73% 79.31% 48.10% 20.00% 79.59% 0.46% 24.39% 24.14% 86.47% 48.98% 9.01% 5.11% 42.11% 62.56% 14.96% 3.48% 7.36%   61.09% 9.01% 33.25% 37.05%  
87.50% 94.40% - 96.67% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 0.00% 97.48% 100.00% 90.00% 98.91%   100.00% 96.67% 100.00% 92.06%  
79.55% 23.20% - 56.67% 0.00% 0.00% 42.86% 50.00% 59.46% 12.50% 43.18% 63.64% 100.00% 0.00% 12.58% 13.51% 25.00% 43.48%   56.67% 12.58% 42.86% 36.80%  
87.01% 98.73% - 100.00% 100.00% 100.00% 100.00% - 99.96% 100.00% 98.31% 100.00% - - 99.99% 100.00% 92.28% 100.00%   100.00% 98.73% 100.00% 98.30%  
77.08% 97.56% - 89.47% 100.00% 100.00% 100.00% - 98.72% 100.00% 94.12% 100.00% - 25.00% 83.84% 93.53% 91.67% 97.73%   100.00% 89.47% 97.56% 89.91%  
- 81.82% - - - - - - 100.00% - 100.00% 100.00% - - - - 0.00% -   100.00% 81.82% 100.00% 76.36%  
- 18.18% - - - - - - 0.00% - 0.00% 0.00% - - - - 0.00% -   0.00% 0.00% 0.00% 3.64%  
85.71% 92.44% - 94.12% - 100.00% 88.24% - 94.74% - 86.36% 100.00% - - 75.00% 99.26% 100.00% 92.42%   99.63% 87.30% 93.28% 92.36%  
50.00% 100.00% - 100.00% 100.00% 100.00% 60.00% - 76.00% - 89.66% 100.00% - - 75.61% 97.36% - 77.50%   100.00% 75.80% 93.51% 85.51%  
75.00% 26.09% - 40.00% 100.00% 100.00% 0.00% - 73.33% - 31.03% 0.00% - - 39.02% 45.87% - 40.00%   74.17% 28.56% 40.00% 47.53%  
100.00% 98.45% - 100.00% - 100.00% 33.33% - 98.71% - 89.19% - - - 69.44% 87.78% - 85.19%   100.00% 85.19% 93.82% 86.21%  
91.11% 97.84% 98.23% 95.99% 99.71% 99.44% 96.11% 99.02% 99.11% 97.57% 96.64% 98.96% 99.76% 99.66% 98.38% 98.43% 98.07% 98.55%   99.11% 97.57% 98.41% 97.92%
Key
Upper quartile performance

Inter-quartile performance

Lower quartile performance

Information metric
Performance metric
Information metric
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dee Valley
Dŵr Cymru
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Self-lay application – written acknowledgements within target W9.1 PERF
Self-lay applications - refused / returned/ questioned W9.1a INFO
Self-lay new connection - quotations within target W10.1 PERF
Self-lay <500 plots - written terms (quotations) within target W11.1 PERF
Self-lay design >500 plots - written terms (quotations) within target W12.1 PERF
Self-lay design >500 plots - % of written terms (quotations) extended by agreement W12.1a INFO
Self-lay signed agreement - written acknowledgement of receipt W13.1 PERF
Water provision for testing self-lay mains - within target W14.1 PERF
Water provision for testing self-lay mains - within extended target W14.1a INFO
Provision of permanent supply for self-lay mains – within target W15.1 PERF
20-49 50-99 5-9 5-9 1-5 100-199 20-49 0 100-199 20-49 20-49 50-99 10-19 5-9 100-199 50-99 20-49 20-49  
500-999 1K-3K 50-99 200-299 20-49 500-999 500-999 50-99 500-999 500-999 200-299 500-999 300-499 50-99 1K-3K 1K-3K 200-299 500-999  
500-999 1K-3K 50-99 200-299 20-49 500-999 500-999 50-99 500-999 500-999 200-299 500-999 300-499 50-99 1K-3K 1K-3K 200-299 500-999  
5K-10K 3K-5K 300-499 500-999 100-199 1K-3K 5K-10K 300-499 3K-5K 5K-10K 1K-3K 1K-3K 3K-5K 1K-3K 10K-25K 3K-5K 1K-3K 3K-5K  
3K-5K 1K-3K 300-499 500-999 50-99 1K-3K 1K-3K 200-299 3K-5K 1K-3K 500-999 1K-3K 1K-3K 300-499 5K-10K 1K-3K 1K-3K 1K-3K  
3K-5K 1K-3K 300-499 500-999 50-99 1K-3K 1K-3K 200-299 3K-5K 1K-3K 500-999 1K-3K 1K-3K 300-499 5K-10K 1K-3K 1K-3K 1K-3K  
100-199 50-99 5-9 20-49 1-5 20-49 100-199 20-49 100-199 50-99 10-19 20-49 20-49 5-9 50-99 100-199 50-99 50-99  
100-199 50-99 5-9 20-49 1-5 20-49 100-199 20-49 100-199 50-99 10-19 20-49 20-49 5-9 50-99 100-199 50-99 50-99  
100-199 50-99 5-9 20-49 1-5 20-49 50-99 10-19 100-199 50-99 20-49 20-49 20-49 5-9 100-199 50-99 20-49 100-199  
1-5 5-9 0 1-5 0 1-5 0 1-5 5-9 0 0 0 0 1-5 0 1-5 1-5 5-9  
100-199 50-99 5-9 20-49 1-5 20-49 50-99 10-19 100-199 50-99 20-49 20-49 20-49 5-9 100-199 50-99 20-49 100-199  
1-5 1-5 0 1-5 0 1-5 0 1-5 0 0 0 0 0 0 0 1-5 1-5 1-5  
50-99 50-99 5-9 10-19 5-9 20-49 50-99 10-19 100-199 50-99 10-19 100-199 20-49 5-9 20-49 100-199 20-49 50-99  
50-99 50-99 5-9 10-19 5-9 20-49 50-99 10-19 100-199 50-99 10-19 100-199 20-49 5-9 20-49 100-199 20-49 50-99  
1-5 10-19 0 10-19 1-5 5-9 5-9 1-5 5-9 1-5 10-19 1-5 1-5 0 20-49 10-19 10-19 20-49  
1-5 10-19 0 10-19 1-5 5-9 5-9 1-5 5-9 1-5 10-19 1-5 1-5 0 20-49 10-19 10-19 20-49  
500-999 1K-3K 0 500-999 5-9 20-49 1K-3K 0 500-999 0 500-999 50-99 0 0 200-299 20-49 1K-3K 10-19  
10-19 20-49 0 1-5 1-5 1-5 5-9 0 20-49 1-5 10-19 0 0 0 20-49 50-99 5-9 20-49  
0 1-5 0 0 0 0 0 0 0 0 0 1-5 0 0 0 0 0 0  
0 1-5 0 0 0 0 0 0 0 0 0 1-5 0 0 0 0 0 0  
1-5 50-99 0 1-5 0 0 1-5 0 20-49 0 5-9 1-5 0 0 20-49 50-99 1-5 10-19  
0 20-49 0 1-5 0 1-5 0 0 20-49 0 5-9 0 0 0 10-19 50-99 0 10-19  
0 20-49 0 1-5 0 1-5 0 0 20-49 0 5-9 0 0 0 10-19 50-99 0 10-19  
0 20-49 0 0 0 1-5 1-5 0 20-49 0 5-9 0 0 0 10-19 20-49 0 10-19  
Key
Performance metric

Information metric
Performance metric
Information metric
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dee Valley
Dŵr Cymru
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Self-lay application – written acknowledgements within target W9.1 PERF
Self-lay applications - refused / returned/ questioned W9.1a INFO
Self-lay new connection - quotations within target W10.1 PERF
Self-lay <500 plots - written terms (quotations) within target W11.1 PERF
Self-lay design >500 plots - written terms (quotations) within target W12.1 PERF
Self-lay design >500 plots - % of written terms (quotations) extended by agreement W12.1a INFO
Self-lay signed agreement - written acknowledgement of receipt W13.1 PERF
Water provision for testing self-lay mains - within target W14.1 PERF
Water provision for testing self-lay mains - within extended target W14.1a INFO
Provision of permanent supply for self-lay mains – within target W15.1 PERF
100-199 300-499 20-49 50-99 20-49 300-499 200-299 10-19 500-999 100-199 100-199 200-299 50-99 20-49 500-999 300-499 100-199 100-199  
1K-3K 3K-5K 300-499 1K-3K 200-299 1K-3K 1K-3K 500-999 3K-5K 1K-3K 1K-3K 1K-3K 1K-3K 300-499 5K-10K 3K-5K 1K-3K 1K-3K  
1K-3K 3K-5K 300-499 1K-3K 200-299 1K-3K 1K-3K 500-999 3K-5K 1K-3K 1K-3K 1K-3K 1K-3K 300-499 5K-10K 3K-5K 1K-3K 1K-3K  
25K-50K 10K-25K 1K-3K 5K-10K 500-999 10K-25K 25K-50K 1K-3K 25K-50K 10K-25K 10K-25K 10K-25K 10K-25K 5K-10K 50K-100K 10K-25K 5K-10K 10K-25K  
10K-25K 10K-25K 1K-3K 3K-5K 300-499 5K-10K 10K-25K 1K-3K 10K-25K 5K-10K 3K-5K 5K-10K 5K-10K 1K-3K 25K-50K 3K-5K 3K-5K 5K-10K  
10K-25K 10K-25K 1K-3K 3K-5K 300-499 5K-10K 10K-25K 1K-3K 10K-25K 5K-10K 3K-5K 5K-10K 5K-10K 1K-3K 25K-50K 3K-5K 3K-5K 5K-10K  
300-499 300-499 20-49 100-199 10-19 100-199 500-999 100-199 500-999 500-999 100-199 100-199 100-199 20-49 300-499 300-499 200-299 200-299  
300-499 300-499 20-49 100-199 10-19 100-199 500-999 100-199 500-999 500-999 100-199 100-199 100-199 20-49 300-499 300-499 200-299 200-299  
300-499 200-299 20-49 100-199 20-49 100-199 300-499 50-99 500-999 500-999 100-199 100-199 100-199 20-49 500-999 200-299 100-199 300-499  
10-19 20-49 0 5-9 0 10-19 1-5 5-9 20-49 1-5 1-5 0 1-5 5-9 5-9 1-5 5-9 20-49  
300-499 300-499 20-49 100-199 20-49 100-199 300-499 50-99 500-999 500-999 100-199 100-199 100-199 20-49 500-999 200-299 100-199 300-499  
5-9 20-49 0 1-5 0 10-19 1-5 10-19 1-5 0 10-19 0 0 0 0 1-5 5-9 10-19  
200-299 300-499 20-49 50-99 20-49 50-99 500-999 20-49 300-499 100-199 50-99 500-999 100-199 50-99 100-199 500-999 100-199 300-499  
200-299 300-499 20-49 50-99 20-49 50-99 500-999 20-49 300-499 100-199 50-99 500-999 100-199 50-99 100-199 500-999 100-199 300-499  
50-99 100-199 0 20-49 5-9 20-49 20-49 1-5 20-49 5-9 20-49 10-19 1-5 1-5 100-199 20-49 20-49 50-99  
20-49 100-199 0 20-49 5-9 20-49 20-49 1-5 20-49 5-9 20-49 10-19 1-5 1-5 100-199 20-49 20-49 50-99  
3K-5K 10K-25K 0 1K-3K 50-99 100-199 1K-3K 0 3K-5K 200-299 5K-10K 300-499 0 0 5K-10K 200-299 1K-3K 10-19  
20-49 100-199 0 10-19 1-5 5-9 20-49 0 50-99 1-5 50-99 5-9 0 1-5 50-99 300-499 10-19 50-99  
0 20-49 0 0 0 0 0 0 1-5 0 1-5 1-5 0 0 0 0 1-5 0  
0 20-49 0 0 0 0 0 0 1-5 0 1-5 1-5 0 0 0 0 1-5 0  
5-9 100-199 0 10-19 0 5-9 10-19 0 100-199 0 20-49 10-19 0 0 100-199 200-299 10-19 50-99  
1-5 50-99 0 10-19 1-5 1-5 5-9 0 50-99 0 20-49 5-9 0 0 20-49 300-499 0 50-99  
1-5 50-99 0 10-19 1-5 1-5 5-9 0 50-99 0 20-49 5-9 0 0 20-49 300-499 0 50-99  
1-5 100-199 0 1-5 0 1-5 1-5 0 300-499 0 20-49 0 0 0 20-49 50-99 0 50-99  
Key
Performance metric

Information metric

Chart 1: Developer Services levels of service performance - % within target and activity levels water supply
Quarter 3 (Oct-Dec) 2016-17

This report
Industry Average
Volumes

Chart 2: Developer Services levels of service performance - % within target and activity levels water supply
Rolling year to date

This report
Industry Average
Volumes

Chart 3: Developer Services levels of service performance - % within target and activity levels water supply
Latest 4 quarters

Q4 2015
Q1 2016-17
Quarter 2 2016-17
This report
Industry Average
Volumes
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dee Valley
Dŵr Cymru
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Self-lay application – written acknowledgements within target W9.1 PERF
Self-lay applications - refused / returned/ questioned W9.1a INFO
Self-lay new connection - quotations within target W10.1 PERF
Self-lay <500 plots - written terms (quotations) within target W11.1 PERF
Self-lay design >500 plots - written terms (quotations) within target W12.1 PERF
Self-lay design >500 plots - % of written terms (quotations) extended by agreement W12.1a INFO
Self-lay signed agreement - written acknowledgement of receipt W13.1 PERF
Water provision for testing self-lay mains - within target W14.1 PERF
Water provision for testing self-lay mains - within extended target W14.1a INFO
Provision of permanent supply for self-lay mains – within target W15.1 PERF
Water Totals
39 87 9 7 4 155 49 0 118 27 22 66 12 7 122 78 29 42  
503 1,084 88 272 49 522 509 87 958 615 220 623 427 75 1,969 1,401 259 663  
503 1,084 88 272 49 522 509 87 958 615 220 623 427 75 1,969 1,401 259 663  
7,218 3,901 478 624 114 2,600 7,518 454 4,950 5,545 2,479 1,777 3,262 1,538 16,885 3,269 1,597 4,268  
3,159 2,994 350 722 89 1,669 2,972 234 3,597 1,972 837 1,913 1,389 305 7,383 1,098 1,107 2,643  
3,159 2,994 350 722 89 1,669 2,972 234 3,602 1,972 837 1,913 1,389 305 7,383 1,098 1,107 2,643  
109 74 7 25 1 40 109 44 145 63 13 28 27 7 54 112 64 67  
109 74 7 25 1 40 109 44 145 63 13 28 27 7 54 112 64 67  
107 69 6 24 2 43 88 18 185 58 31 24 27 6 131 63 36 117  
4 9 0 2 0 2 0 1 5 0 0 0 0 1 0 2 3 5  
111 78 6 26 2 45 88 19 190 58 31 24 27 7 131 65 39 122  
1 4 0 2 0 2 0 1 0 0 0 0 0 0 0 2 2 3  
64 89 7 19 7 21 97 11 158 58 16 118 31 6 39 108 24 83  
64 89 7 19 7 21 97 11 158 58 16 118 31 6 39 108 24 83  
3 19 0 12 1 6 7 1 5 2 12 1 1 0 44 10 12 44  
3 19 0 12 1 6 7 1 5 2 12 1 1 0 44 10 12 44  
801 2,369 0 561 5 26 1,199 0 937 0 962 73 0 0 216 45 1,172 11  
16 43 0 4 1 3 7 0 23 2 14 0 0 0 33 99 5 38  
0 2 0 0 0 0 0 0 0 0 0 2 0 0 0 0 0 0  
0 2 0 0 0 0 0 0 0 0 0 2 0 0 0 0 0 0  
2 54 0 2 0 0 1 0 46 0 6 1 0 0 32 78 2 16  
0 20 0 4 0 1 0 0 21 0 9 0 0 0 17 62 0 19  
0 20 0 4 0 1 0 0 21 0 9 0 0 0 17 62 0 19  
0 36 0 0 0 1 1 0 35 0 7 0 0 0 17 23 0 11  
12,025 10,850 945 2,278 273 5,089 12,557 850 11,183 8,342 4,628 4,626 5,176 1,945 26,942 6,448 4,310 8,027
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dee Valley
Dŵr Cymru
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Self-lay application – written acknowledgements within target W9.1 PERF
Self-lay applications - refused / returned/ questioned W9.1a INFO
Self-lay new connection - quotations within target W10.1 PERF
Self-lay <500 plots - written terms (quotations) within target W11.1 PERF
Self-lay design >500 plots - written terms (quotations) within target W12.1 PERF
Self-lay design >500 plots - % of written terms (quotations) extended by agreement W12.1a INFO
Self-lay signed agreement - written acknowledgement of receipt W13.1 PERF
Water provision for testing self-lay mains - within target W14.1 PERF
Water provision for testing self-lay mains - within extended target W14.1a INFO
Provision of permanent supply for self-lay mains – within target W15.1 PERF
Water Totals
24 87 9 5 4 155 49 0 118 27 17 66 12 7 107 77 29 38  
491 1,084 88 271 49 522 509 86 958 615 217 623 427 71 1,966 1,381 259 658  
150 295 0 37 12 262 235 15 644 16 35 135 239 41 407 721 45 333  
6,494 3,732 475 605 113 2,599 7,518 454 4,937 5,543 2,420 1,742 3,262 1,538 16,876 3,261 1,596 4,201  
3,103 2,913 341 680 89 1,639 2,643 226 3,519 1,766 755 1,887 1,389 304 6,560 1,077 1,085 2,560  
351 617 29 94 16 237 511 5 758 668 349 381 277 41 1,618 397 226 1,185  
82 73 7 25 1 40 108 40 145 63 13 28 27 7 54 112 63 66  
76 28 0 14 0 23 57 28 123 0 5 23 26 4 12 52 37 59  
80 68 6 23 2 42 88 18 185 58 31 24 27 6 111 62 36 115  
4 9 0 2 0 2 0 1 5 0 0 0 0 1 0 2 3 3  
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0  
0 0 0 1 0 1 0 0 0 0 0 0 0 0 0 0 0 1  
49 82 7 15 7 21 85 11 157 58 15 116 31 6 28 108 24 77  
33 44 5 12 3 17 0 2 12 52 11 6 0 4 21 13 1 4  
2 19 0 12 1 6 7 1 5 2 12 1 1 0 44 10 12 43  
3 6 0 8 0 0 3 1 3 1 6 0 1 0 2 3 4 23  
557 2,306 0 561 5 26 1,199 0 937 0 962 73 0 0 215 45 1,171 11  
12 42 0 3 1 3 7 0 23 2 13 0 0 0 30 89 4 37  
0 2 0 0 0 0 0 0 0 0 0 2 0 0 0 0 0 0  
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0  
1 46 0 2 0 0 1 0 44 0 6 1 0 0 18 78 2 14  
0 20 0 4 0 1 0 0 16 0 6 0 0 0 14 59 0 10  
0 8 0 0 0 1 0 0 16 0 6 0 0 0 7 36 0 2  
0 35 0 0 0 1 1 0 35 0 7 0 0 0 14 19 0 7  
10,899 10,518 933 2,208 272 5,057 12,215 837 11,084 8,134 4,474 4,563 5,176 1,940 26,037 6,380 4,284 7,840
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dee Valley
Dŵr Cymru
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Self-lay application – written acknowledgements within target W9.1 PERF
Self-lay applications - refused / returned/ questioned W9.1a INFO
Self-lay new connection - quotations within target W10.1 PERF
Self-lay <500 plots - written terms (quotations) within target W11.1 PERF
Self-lay design >500 plots - written terms (quotations) within target W12.1 PERF
Self-lay design >500 plots - % of written terms (quotations) extended by agreement W12.1a INFO
Self-lay signed agreement - written acknowledgement of receipt W13.1 PERF
Water provision for testing self-lay mains - within target W14.1 PERF
Water provision for testing self-lay mains - within extended target W14.1a INFO
Provision of permanent supply for self-lay mains – within target W15.1 PERF
Water Totals
141 417 35 90 36 364 217 12 634 181 132 259 51 20 591 407 155 142  
2,302 4,841 435 1,321 206 2,686 2,793 942 4,836 2,734 1,252 2,990 1,959 307 9,021 4,652 1,409 2,973  
2,115 4,841 435 1,321 206 2,686 2,793 942 4,836 2,734 1,252 2,990 1,959 307 9,021 4,652 1,409 2,973  
26,969 17,816 2,461 5,904 520 11,819 34,170 2,265 25,844 22,640 13,690 11,037 14,801 6,457 87,965 10,299 6,266 19,807  
11,775 13,457 1,552 3,073 413 7,312 12,990 1,830 13,494 6,818 3,409 8,477 6,632 2,174 36,696 4,795 4,938 9,890  
10,712 13,457 1,552 3,073 413 7,312 12,990 1,830 13,499 6,818 3,409 8,477 6,632 2,246 36,696 4,795 4,938 9,890  
361 322 33 117 19 187 508 164 626 649 100 171 112 28 435 474 214 210  
324 322 33 117 19 187 508 164 626 649 100 171 112 28 435 474 214 210  
386 285 32 104 24 152 357 65 701 517 119 155 110 36 776 259 147 417  
17 41 0 5 0 10 2 7 20 2 1 0 2 7 5 3 7 21  
403 326 32 109 24 162 359 72 721 519 120 155 112 43 781 262 154 438  
6 22 0 4 0 10 2 14 1 0 11 0 0 0 0 2 5 15  
285 364 29 79 30 98 650 41 319 170 98 533 137 57 195 548 115 326  
257 364 29 79 30 98 650 41 319 170 98 533 137 57 195 548 115 326  
56 125 0 30 8 35 42 1 37 8 44 11 1 2 159 37 20 92  
44 125 0 30 8 35 42 2 37 8 44 11 1 2 159 37 20 92  
3,879 11,548 0 1,808 96 148 2,304 0 4,716 292 5,319 376 0 0 6,788 211 2,046 14  
48 123 0 19 3 8 23 0 78 3 51 6 0 4 99 309 12 88  
0 22 0 0 0 0 0 0 3 0 3 4 0 0 0 0 1 0  
0 22 0 0 0 0 0 0 3 0 3 4 0 0 0 0 1 0  
7 119 0 17 0 5 17 0 152 0 22 14 0 0 196 269 11 66  
4 69 0 11 2 1 5 0 75 0 29 9 0 0 41 303 0 80  
4 69 0 10 2 1 5 0 75 0 29 9 0 0 41 303 0 80  
1 129 0 2 0 1 3 0 309 0 37 0 0 0 36 90 0 81  
46,231 49,678 4,577 12,580 1,357 22,826 54,081 5,327 51,844 34,014 24,306 24,042 23,805 9,092 143,003 22,656 15,341 34,207
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dee Valley
Dŵr Cymru
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Self-lay application – written acknowledgements within target W9.1 PERF
Self-lay applications - refused / returned/ questioned W9.1a INFO
Self-lay new connection - quotations within target W10.1 PERF
Self-lay <500 plots - written terms (quotations) within target W11.1 PERF
Self-lay design >500 plots - written terms (quotations) within target W12.1 PERF
Self-lay design >500 plots - % of written terms (quotations) extended by agreement W12.1a INFO
Self-lay signed agreement - written acknowledgement of receipt W13.1 PERF
Water provision for testing self-lay mains - within target W14.1 PERF
Water provision for testing self-lay mains - within extended target W14.1a INFO
Provision of permanent supply for self-lay mains – within target W15.1 PERF
Water Totals
100 414 35 87 35 363 215 12 627 181 118 257 50 19 518 377 155 131  
2,258 4,763 399 1,317 205 2,685 2,781 941 4,825 2,734 1,248 2,983 1,952 299 8,937 4,575 1,408 2,957  
504 934 33 167 50 1,035 1,146 90 3,139 20 171 917 1,097 178 2,004 1,876 188 1,081  
24,584 17,416 2,441 5,753 518 11,817 34,065 2,249 25,797 22,627 13,299 10,881 14,768 6,453 87,850 10,275 6,238 19,629  
10,870 13,090 1,527 2,748 413 7,191 11,151 1,806 13,153 6,004 3,119 8,415 6,628 2,168 34,949 4,654 4,846 9,663  
1,232 3,204 156 295 107 1,228 1,898 77 2,485 2,140 1,719 1,430 1,082 442 3,944 1,614 970 4,312  
296 310 33 115 19 187 486 155 624 649 100 169 110 28 430 447 206 209  
234 124 4 57 0 122 271 101 528 0 49 156 100 21 134 222 143 192  
301 253 32 100 24 150 355 65 681 517 105 150 104 36 616 244 142 405  
9 40 0 5 0 10 2 7 20 2 1 0 0 5 3 3 7 15  
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0  
0 4 0 1 0 6 2 4 1 0 7 0 0 0 0 0 2 7  
234 354 29 67 30 98 533 39 318 170 97 516 135 52 156 548 115 318  
157 181 23 38 6 78 3 10 77 147 48 48 7 24 122 82 4 24  
49 118 0 29 8 35 42 1 37 8 44 11 1 0 155 37 18 91  
35 29 0 17 0 0 18 1 22 1 19 7 1 0 20 5 5 40  
3,375 11,401 0 1,808 96 148 2,304 0 4,714 292 5,229 376 0 0 6,787 211 1,888 14  
37 120 0 17 3 8 23 0 77 3 48 6 0 1 83 289 11 86  
0 18 0 0 0 0 0 0 3 0 3 4 0 0 0 0 0 0  
0 4 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0  
6 110 0 16 0 5 15 0 144 0 19 14 0 0 147 267 11 61  
2 69 0 11 2 1 3 0 57 0 26 9 0 0 31 295 0 62  
3 18 0 4 2 1 0 0 55 0 9 0 0 0 16 139 0 32  
1 127 0 2 0 1 1 0 305 0 33 0 0 0 25 79 0 69  
42,122 48,603 4,496 12,075 1,353 22,699 51,976 5,275 51,382 33,187 23,489 23,791 23,748 9,061 140,687 22,301 15,045 33,710
Key:
Upper quartile performance
Inter-quartile performance
Lower quartile performance
Information metric
Metric Ref Type
Anglian
Dŵr Cymru
Northumbrian
Severn Trent
South West
Southern
Thames
United Utilities
Wessex
Yorkshire
 
Upper Quartile1
Lower Quartile2
Median
Average
Pre-development enquiry – reports issued within target S1.1 PERF
Sewer requisition - written acknowledgement of applications within target S2.1 PERF
Sewer requisition - applications refused/returned/questioned S2.1a INFO
Sewer requisition design – offers issued within target S3.1 PERF
Sewer requisition – constructed and commissioned within agreed extension S4.1 PERF
Sewer requisition – constructed and commissioned - extensions agreed S4.1a INFO
Technical vetting of adoptions & diversions– acknowledgements within target S5.1 PERF
Technical vetting of adoptions & diversions – applications refused/returned/questioned S5.1a INFO
Technical vetting of adoptions & diversions – approval or rejection letters within target S6.1 PERF
Technical vetting of adoptions & diversions – extensions agreed S6.1a INFO
Adoption legal agreement – draft agreements issued within target S7.1 PERF
s106 sewer connection - approval letters issued within target S8.1 PERF
s106 sewer connection - rejection letters issued within target S9.1 PERF
Sewerage Average
100.00% 100.00% 100.00% 99.36% 100.00% 96.33% 98.26% 99.71% 97.06% 98.91%   100.00% 98.26% 99.54% 98.96%  
100.00% 100.00% 100.00% 100.00% 96.97% 97.37% 83.33% 100.00% 100.00% 85.71%   100.00% 96.97% 100.00% 96.34%  
25.00% 0.00% 0.00% 85.71% 66.67% 57.89% 0.00% 50.00% 66.67% 14.29%   66.67% 0.00% 37.50% 36.62%  
25.00% 100.00% - 100.00% 85.71% 100.00% 92.86% - 100.00% 100.00%   100.00% 89.29% 100.00% 87.95%  
- 100.00% - - 70.00% - 60.00% 100.00% - -   100.00% 65.00% 85.00% 82.50%  
- 0.00% - - 20.00% - 0.00% 0.00% - -   10.00% 0.00% 0.00% 5.00%  
100.00% 99.51% 100.00% 100.00% 100.00% 100.00% 98.16% 100.00% 95.51% 98.98%   100.00% 98.98% 100.00% 99.22%  
32.20% 17.96% 63.46% 82.89% 83.33% 51.81% 44.17% 16.30% 66.29% 4.67%   66.29% 17.96% 47.99% 46.31%  
100.00% 100.00% 100.00% 98.25% 87.50% 97.47% 98.97% 100.00% 98.53% 99.78%   100.00% 98.25% 99.38% 98.05%  
4.50% 0.00% 0.00% 0.00% 0.00% 0.00% 23.71% 0.00% 1.47% 0.00%   1.47% 0.00% 0.00% 2.97%  
100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 96.15% 97.10% 100.00% 100.00%   100.00% 100.00% 100.00% 99.33%  
99.26% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 99.24% 100.00%   100.00% 100.00% 100.00% 99.85%  
99.75% 100.00% 100.00% - 98.84% 100.00% 100.00% 100.00% 100.00% 100.00%   100.00% 100.00% 100.00% 99.84%  
99.25% 99.89% 100.00% 99.70% 97.69% 99.28% 98.86% 99.71% 97.86% 99.45%   99.71% 98.86% 99.36% 99.17%
Key
Upper quartile performance

Inter-quartile performance

Lower quartile performance

Information metric
Key:
Upper quartile performance
Inter-quartile performance
Lower quartile performance
Information metric
Metric Ref Type
Anglian
Dŵr Cymru
Northumbrian
Severn Trent
South West
Southern
Thames
United Utilities
Wessex
Yorkshire
 
Upper Quartile1
Lower Quartile2
Median
Average
Pre-development enquiry – reports issued within target S1.1 PERF
Sewer requisition - written acknowledgement of applications within target S2.1 PERF
Sewer requisition - applications refused/returned/questioned S2.1a INFO
Sewer requisition design – offers issued within target S3.1 PERF
Sewer requisition – constructed and commissioned within agreed extension S4.1 PERF
Sewer requisition – constructed and commissioned - extensions agreed S4.1a INFO
Technical vetting of adoptions & diversions– acknowledgements within target S5.1 PERF
Technical vetting of adoptions & diversions – applications refused/returned/questioned S5.1a INFO
Technical vetting of adoptions & diversions – approval or rejection letters within target S6.1 PERF
Technical vetting of adoptions & diversions – extensions agreed S6.1a INFO
Adoption legal agreement – draft agreements issued within target S7.1 PERF
s106 sewer connection - approval letters issued within target S8.1 PERF
s106 sewer connection - rejection letters issued within target S9.1 PERF
Sewerage Average
99.30% 99.73% 100.00% 98.80% 99.66% 97.92% 99.28% 99.70% 97.92% 99.56%   99.70% 98.80% 99.43% 99.19%  
100.00% 100.00% 100.00% 97.67% 98.63% 97.39% 91.67% 100.00% 100.00% 82.35%   100.00% 97.39% 99.32% 96.77%  
31.58% 0.00% 0.00% 74.42% 60.27% 53.91% 0.00% 83.33% 64.29% 5.88%   64.29% 0.00% 42.75% 37.37%  
23.08% 100.00% 100.00% 100.00% 76.92% 100.00% 73.33% 100.00% 88.89% 100.00%   100.00% 76.92% 100.00% 86.22%  
60.00% 100.00% - - 80.00% - 60.00% 100.00% - 100.00%   100.00% 60.00% 90.00% 83.33%  
20.00% 0.00% - - 15.00% - 0.00% 0.00% - 0.00%   15.00% 0.00% 0.00% 5.83%  
97.37% 99.48% 100.00% 100.00% 99.39% 100.00% 97.04% 100.00% 97.70% 99.56%   100.00% 97.70% 99.52% 99.05%  
31.86% 18.48% 61.31% 78.01% 82.42% 49.49% 50.90% 24.94% 79.54% 11.46%   78.01% 24.94% 50.20% 48.84%  
93.27% 99.87% 100.00% 99.33% 96.75% 98.42% 99.49% 99.34% 99.36% 99.91%   99.87% 98.42% 99.35% 98.57%  
0.93% 0.00% 0.00% 0.00% 0.00% 0.00% 30.43% 0.00% 0.32% 0.43%   0.43% 0.00% 0.00% 3.21%  
99.24% 99.07% 98.88% 98.65% 98.86% 100.00% 96.35% 98.38% 98.43% 100.00%   99.24% 98.43% 98.87% 98.79%  
97.28% 100.00% 98.17% 99.84% 99.78% 100.00% 99.74% 100.00% 99.33% 99.76%   100.00% 99.33% 99.77% 99.39%  
98.06% 100.00% 89.29% - 99.61% 100.00% 99.95% 100.00% 100.00% 99.87%   100.00% 99.61% 99.95% 98.53%  
97.26% 99.66% 99.06% 99.45% 98.48% 99.54% 99.13% 99.71% 98.44% 99.73%   99.66% 98.48% 99.29% 99.05%
Key
Upper quartile performance

Inter-quartile performance

Lower quartile performance

Information metric
Performance metric
Information metric
Metric Ref Type
Anglian
Dŵr Cymru
Northumbrian
Severn Trent
South West
Southern
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target S1.1 PERF
Sewer requisition - written acknowledgement of applications within target S2.1 PERF
Sewer requisition - applications refused/returned/questioned S2.1a INFO
Sewer requisition design – offers issued within target S3.1 PERF
Sewer requisition – constructed and commissioned within agreed extension S4.1 PERF
Sewer requisition – constructed and commissioned - extensions agreed S4.1a INFO
Technical vetting of adoptions & diversions– acknowledgements within target S5.1 PERF
Technical vetting of adoptions & diversions – applications refused/returned/questioned S5.1a INFO
Technical vetting of adoptions & diversions – approval or rejection letters within target S6.1 PERF
Technical vetting of adoptions & diversions – extensions agreed S6.1a INFO
Adoption legal agreement – draft agreements issued within target S7.1 PERF
s106 sewer connection - approval letters issued within target S8.1 PERF
s106 sewer connection - rejection letters issued within target S9.1 PERF
200-299 100-199 100-199 300-499 50-99 100-199 200-299 300-499 100-199 100-199  
5-9 1-5 1-5 10-19 20-49 20-49 20-49 1-5 1-5 5-9  
5-9 1-5 1-5 10-19 20-49 20-49 20-49 1-5 1-5 5-9  
5-9 1-5 0 5-9 5-9 20-49 10-19 0 1-5 5-9  
0 1-5 0 0 10-19 0 5-9 1-5 0 0  
0 1-5 0 0 10-19 0 5-9 1-5 0 0  
100-199 200-299 50-99 100-199 20-49 50-99 100-199 50-99 50-99 300-499  
100-199 200-299 50-99 100-199 20-49 50-99 100-199 50-99 50-99 300-499  
100-199 100-199 20-49 100-199 10-19 50-99 50-99 50-99 50-99 300-499  
100-199 100-199 20-49 100-199 10-19 50-99 50-99 50-99 50-99 300-499  
20-49 100-199 10-19 50-99 10-19 20-49 50-99 50-99 20-49 50-99  
300-499 100-199 100-199 500-999 50-99 200-299 500-999 200-299 100-199 200-299  
300-499 20-49 10-19 0 50-99 300-499 300-499 100-199 10-19 200-299  
Key
Performance metric

Information metric
Performance metric
Information metric
Metric Ref Type
Anglian
Dŵr Cymru
Northumbrian
Severn Trent
South West
Southern
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target S1.1 PERF
Sewer requisition - written acknowledgement of applications within target S2.1 PERF
Sewer requisition - applications refused/returned/questioned S2.1a INFO
Sewer requisition design – offers issued within target S3.1 PERF
Sewer requisition – constructed and commissioned within agreed extension S4.1 PERF
Sewer requisition – constructed and commissioned - extensions agreed S4.1a INFO
Technical vetting of adoptions & diversions– acknowledgements within target S5.1 PERF
Technical vetting of adoptions & diversions – applications refused/returned/questioned S5.1a INFO
Technical vetting of adoptions & diversions – approval or rejection letters within target S6.1 PERF
Technical vetting of adoptions & diversions – extensions agreed S6.1a INFO
Adoption legal agreement – draft agreements issued within target S7.1 PERF
s106 sewer connection - approval letters issued within target S8.1 PERF
s106 sewer connection - rejection letters issued within target S9.1 PERF
1K-3K 300-499 300-499 1K-3K 200-299 200-299 1K-3K 1K-3K 1K-3K 500-999  
20-49 20-49 5-9 20-49 50-99 100-199 50-99 10-19 10-19 10-19  
20-49 20-49 5-9 20-49 50-99 100-199 50-99 10-19 10-19 10-19  
20-49 5-9 1-5 20-49 20-49 50-99 20-49 5-9 5-9 10-19  
5-9 1-5 0 0 20-49 0 5-9 1-5 0 1-5  
5-9 1-5 0 0 20-49 0 5-9 1-5 0 1-5  
500-999 500-999 100-199 500-999 100-199 200-299 500-999 300-499 300-499 1K-3K  
500-999 500-999 100-199 500-999 100-199 200-299 500-999 300-499 300-499 1K-3K  
500-999 500-999 100-199 300-499 100-199 500-999 300-499 300-499 300-499 1K-3K  
500-999 500-999 100-199 300-499 100-199 500-999 300-499 300-499 300-499 1K-3K  
200-299 500-999 50-99 300-499 50-99 100-199 100-199 300-499 100-199 300-499  
1K-3K 500-999 300-499 1K-3K 300-499 1K-3K 3K-5K 500-999 500-999 500-999  
1K-3K 200-299 20-49 0 200-299 1K-3K 1K-3K 500-999 50-99 500-999  
Key
Performance metric

Information metric

Chart 1: Developer Services levels of service performance - % within target and activity levels sewerage
Quarter 3 (Oct-Dec) 2016-17

This report
Industry Average
Volumes

Chart 2: Developer Services levels of service performance - % within target and activity levels sewerage
Rolling year to date

This report
Industry Average
Volumes

Chart 3: Developer Services levels of service performance - % within target and activity levels sewerage
Latest 4 quarters

Q4 2015
Q1 2016-17
Quarter 2 2016-17
This report
Industry Average
Volumes
Metric Ref Type
Anglian
Dŵr Cymru
Northumbrian
Severn Trent
South West
Southern
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target S1.1 PERF
Sewer requisition - written acknowledgement of applications within target S2.1 PERF
Sewer requisition - applications refused/returned/questioned S2.1a INFO
Sewer requisition design – offers issued within target S3.1 PERF
Sewer requisition – constructed and commissioned within agreed extension S4.1 PERF
Sewer requisition – constructed and commissioned - extensions agreed S4.1a INFO
Technical vetting of adoptions & diversions– acknowledgements within target S5.1 PERF
Technical vetting of adoptions & diversions – applications refused/returned/questioned S5.1a INFO
Technical vetting of adoptions & diversions – approval or rejection letters within target S6.1 PERF
Technical vetting of adoptions & diversions – extensions agreed S6.1a INFO
Adoption legal agreement – draft agreements issued within target S7.1 PERF
s106 sewer connection - approval letters issued within target S8.1 PERF
s106 sewer connection - rejection letters issued within target S9.1 PERF
Sewerage Totals
240 155 114 314 73 109 288 348 136 183  
8 4 1 14 33 38 36 4 3 7  
8 4 1 14 33 38 36 4 3 7  
8 4 0 9 7 26 14 0 2 5  
0 1 0 0 10 0 5 1 0 0  
0 1 0 0 10 0 5 1 0 0  
118 206 52 152 36 83 163 92 89 492  
118 206 52 152 36 83 163 92 89 492  
111 170 34 114 16 79 97 82 68 460  
111 170 34 114 16 79 97 82 68 460  
44 148 11 97 15 24 52 69 25 69  
408 196 164 638 71 279 693 289 131 211  
405 40 11 0 86 332 402 164 13 213  
1,342 924 387 1,338 347 970 1,750 1,049 467 1,640
Metric Ref Type
Anglian
Dŵr Cymru
Northumbrian
Severn Trent
South West
Southern
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target S1.1 PERF
Sewer requisition - written acknowledgement of applications within target S2.1 PERF
Sewer requisition - applications refused/returned/questioned S2.1a INFO
Sewer requisition design – offers issued within target S3.1 PERF
Sewer requisition – constructed and commissioned within agreed extension S4.1 PERF
Sewer requisition – constructed and commissioned - extensions agreed S4.1a INFO
Technical vetting of adoptions & diversions– acknowledgements within target S5.1 PERF
Technical vetting of adoptions & diversions – applications refused/returned/questioned S5.1a INFO
Technical vetting of adoptions & diversions – approval or rejection letters within target S6.1 PERF
Technical vetting of adoptions & diversions – extensions agreed S6.1a INFO
Adoption legal agreement – draft agreements issued within target S7.1 PERF
s106 sewer connection - approval letters issued within target S8.1 PERF
s106 sewer connection - rejection letters issued within target S9.1 PERF
Sewerage Totals
240 155 114 312 73 105 283 347 132 181  
8 4 1 14 32 37 30 4 3 6  
2 0 0 12 22 22 0 2 2 1  
2 4 0 9 6 26 13 0 2 5  
0 1 0 0 7 0 3 1 0 0  
0 0 0 0 2 0 0 0 0 0  
118 205 52 152 36 83 160 92 85 487  
38 37 33 126 30 43 72 15 59 23  
111 170 34 112 14 77 96 82 67 459  
5 0 0 0 0 0 23 0 1 0  
44 148 11 97 15 24 50 67 25 69  
405 196 164 638 71 279 693 289 130 211  
404 40 11 0 85 332 402 164 13 213  
1,332 923 387 1,334 339 963 1,730 1,046 457 1,631
Metric Ref Type
Anglian
Dŵr Cymru
Northumbrian
Severn Trent
South West
Southern
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target S1.1 PERF
Sewer requisition - written acknowledgement of applications within target S2.1 PERF
Sewer requisition - applications refused/returned/questioned S2.1a INFO
Sewer requisition design – offers issued within target S3.1 PERF
Sewer requisition – constructed and commissioned within agreed extension S4.1 PERF
Sewer requisition – constructed and commissioned - extensions agreed S4.1a INFO
Technical vetting of adoptions & diversions– acknowledgements within target S5.1 PERF
Technical vetting of adoptions & diversions – applications refused/returned/questioned S5.1a INFO
Technical vetting of adoptions & diversions – approval or rejection letters within target S6.1 PERF
Technical vetting of adoptions & diversions – extensions agreed S6.1a INFO
Adoption legal agreement – draft agreements issued within target S7.1 PERF
s106 sewer connection - approval letters issued within target S8.1 PERF
s106 sewer connection - rejection letters issued within target S9.1 PERF
Sewerage Totals
1,001 364 392 1,331 291 289 1,112 1,337 1,057 682  
38 21 6 43 73 115 84 12 14 17  
38 21 6 43 73 115 84 12 14 17  
26 5 2 31 39 76 45 5 9 13  
5 3 0 0 20 0 5 1 0 1  
5 3 0 0 20 0 5 1 0 1  
609 963 199 614 165 295 609 405 391 1,361  
609 963 199 614 165 295 609 405 391 1,361  
535 781 181 451 123 505 391 456 314 2,313  
535 781 181 451 123 505 391 456 314 2,103  
264 642 89 371 88 102 192 308 127 318  
1,726 819 493 2,477 452 1,112 3,110 957 593 821  
1,808 202 28 0 259 1,229 1,901 629 58 795  
6,012 3,800 1,390 5,318 1,510 3,723 7,449 4,110 2,563 6,321
Metric Ref Type
Anglian
Dŵr Cymru
Northumbrian
Severn Trent
South West
Southern
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target S1.1 PERF
Sewer requisition - written acknowledgement of applications within target S2.1 PERF
Sewer requisition - applications refused/returned/questioned S2.1a INFO
Sewer requisition design – offers issued within target S3.1 PERF
Sewer requisition – constructed and commissioned within agreed extension S4.1 PERF
Sewer requisition – constructed and commissioned - extensions agreed S4.1a INFO
Technical vetting of adoptions & diversions– acknowledgements within target S5.1 PERF
Technical vetting of adoptions & diversions – applications refused/returned/questioned S5.1a INFO
Technical vetting of adoptions & diversions – approval or rejection letters within target S6.1 PERF
Technical vetting of adoptions & diversions – extensions agreed S6.1a INFO
Adoption legal agreement – draft agreements issued within target S7.1 PERF
s106 sewer connection - approval letters issued within target S8.1 PERF
s106 sewer connection - rejection letters issued within target S9.1 PERF
Sewerage Totals
994 363 392 1,315 290 283 1,104 1,333 1,035 679  
38 21 6 42 72 112 77 12 14 14  
12 0 0 32 44 62 0 10 9 1  
6 5 2 31 30 76 33 5 8 13  
3 3 0 0 16 0 3 1 0 1  
1 0 0 0 3 0 0 0 0 0  
593 958 199 614 164 295 591 405 382 1,355  
194 178 122 479 136 146 310 101 311 156  
499 780 181 448 119 497 389 453 312 2,311  
5 0 0 0 0 0 119 0 1 9  
262 636 88 366 87 102 185 303 125 318  
1,679 819 484 2,473 451 1,112 3,102 957 589 819  
1,773 202 25 0 258 1,229 1,900 629 58 794  
5,847 3,787 1,377 5,289 1,487 3,706 7,384 4,098 2,523 6,304

Blank cells in a table represent no activity within the period.

1 Upper quartile = the value above which 25% of the highest performance scores lie.

2 Lower quartile = the value below which 25% of the lowest performance scores lie.