Developer services

Developer Services Levels of Service Report: Quarter 2 (Jul - Sept) 2016-17
Published: 18 October 2016

Filter Data
Key:
Upper quartile performance
Inter-quartile performance
Lower quartile performance
Information metric
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dee Valley
Dŵr Cymru
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
 
Upper Quartile1
Lower Quartile2
Median
Average
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Self-lay application – written acknowledgements within target W9.1 PERF
Self-lay applications - refused / returned/ questioned W9.1a INFO
Self-lay new connection - quotations within target W10.1 PERF
Self-lay <500 plots - written terms (quotations) within target W11.1 PERF
Self-lay design >500 plots - written terms (quotations) within target W12.1 PERF
Self-lay design >500 plots - % of written terms (quotations) extended by agreement W12.1a INFO
Self-lay signed agreement - written acknowledgement of receipt W13.1 PERF
Water provision for testing self-lay mains - within target W14.1 PERF
Water provision for testing self-lay mains - within extended target W14.1a INFO
Provision of permanent supply for self-lay mains – within target W15.1 PERF
Water Average
63.89% 100.00% 100.00% 100.00% 100.00% 100.00% 96.23% 100.00% 98.40% 100.00% 86.21% 100.00% 100.00% 100.00% 96.90% 93.14% 100.00% 97.22%   100.00% 96.90% 100.00% 96.22%  
98.95% 98.76% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 99.55% 100.00% 98.63% 99.66% 98.33% 100.00% 99.41%   100.00% 99.41% 100.00% 99.63%  
19.65% 19.21% 0.00% 8.46% 13.51% 41.74% 42.47% 9.86% 63.39% 0.00% 13.21% 33.43% 59.81% 64.38% 23.41% 46.94% 10.68% 40.32%   42.47% 10.68% 21.53% 28.36%  
87.86% 99.28% 96.99% 98.77% 99.19% 99.97% 98.83% 100.00% 99.80% 99.79% 97.05% 99.45% 100.00% 100.00% 100.00% 99.62% 99.86% 99.49%   99.97% 98.83% 99.56% 98.66%  
92.20% 98.00% 98.48% 81.74% 100.00% 97.97% 88.99% 100.00% 96.37% 93.41% 92.00% 99.21% 100.00% 99.81% 97.44% 97.61% 98.74% 98.27%   99.21% 93.41% 97.99% 96.12%  
15.84% 22.11% 7.62% 6.78% 36.89% 17.12% 14.44% 8.32% 19.92% 27.75% 40.40% 14.17% 12.13% 8.10% 5.45% 34.61% 16.59% 40.24%   27.75% 8.32% 16.22% 19.36%  
85.23% 96.30% 100.00% 100.00% 100.00% 100.00% 92.55% 94.29% 100.00% 100.00% 100.00% 96.77% 92.59% 100.00% 98.70% 96.15% 100.00% 100.00%   100.00% 96.15% 100.00% 97.37%  
54.55% 40.74% 0.00% 59.38% 0.00% 64.44% 64.89% 54.29% 84.68% 0.00% 65.22% 90.32% 85.19% 100.00% 24.68% 50.00% 69.23% 90.00%   84.68% 40.74% 61.91% 55.42%  
79.17% 97.73% 100.00% 100.00% 100.00% 100.00% 97.37% 100.00% 98.84% 100.00% 77.27% 100.00% 92.59% 100.00% 83.14% 94.64% 100.00% 100.00%   100.00% 94.64% 100.00% 95.60%  
0.00% 100.00% - - - 100.00% - 100.00% 100.00% 100.00% 100.00% - - 100.00% 0.00% - 100.00% 80.00%   100.00% 80.00% 100.00% 80.00%  
1.03% 15.38% 0.00% 0.00% 0.00% 8.11% 0.00% 11.76% 1.14% 0.63% 4.35% 0.00% 0.00% 8.33% 0.58% 0.00% 2.56% 6.02%   6.02% 0.00% 0.83% 3.33%  
- 28.57% - - - 33.33% - 50.00% - - - - - - - - 100.00% 40.00%   50.00% 33.33% 40.00% 50.38%  
85.92% 100.00% 100.00% 88.89% 100.00% 100.00% 91.28% 91.67% 100.00% 100.00% 100.00% 100.00% 96.00% 100.00% 86.05% 100.00% 100.00% 98.86%   100.00% 91.67% 100.00% 96.59%  
69.01% 44.00% 77.78% 27.78% 16.67% 86.11% 0.00% 33.33% 22.08% 65.22% 58.33% 5.30% 16.00% 90.91% 67.44% 10.20% 3.33% 3.41%   67.44% 10.20% 30.56% 38.72%  
72.73% 97.22% - 85.71% 100.00% 100.00% 100.00% - 100.00% - 100.00% - - - 100.00% - 80.00% 100.00%   100.00% 85.71% 100.00% 94.15%  
72.73% 22.22% - 42.86% 0.00% 0.00% 40.00% - 57.14% - 87.50% - - - 12.50% - 20.00% 40.63%   57.14% 12.50% 40.00% 35.96%  
69.06% 100.00% - 100.00% - 100.00% 100.00% - 100.00% - 96.27% 100.00% - - 100.00% - 100.00% -   100.00% 100.00% 100.00% 96.53%  
66.67% 100.00% - 100.00% 100.00% 100.00% 100.00% - 92.86% 100.00% 93.33% - - - 76.92% 100.00% 100.00% 100.00%   100.00% 93.33% 100.00% 94.60%  
- 100.00% - - - - - - 100.00% - 100.00% - - - - - - -   100.00% 100.00% 100.00% 100.00%  
- 33.33% - - - - - - 0.00% - 0.00% - - - - - - -   33.33% 0.00% 0.00% 11.11%  
100.00% 100.00% - 100.00% - 100.00% 75.00% - 97.78% - 100.00% 100.00% - - 82.26% 100.00% 100.00% 100.00%   100.00% 98.89% 100.00% 96.25%  
33.33% 100.00% - - 100.00% - - - 68.75% - 100.00% 100.00% - - 77.78% 98.57% - 55.56%   100.00% 68.75% 98.57% 81.55%  
100.00% 13.33% - - 100.00% - - - 68.75% - 11.11% 0.00% - - 44.44% 48.57% - 11.11%   68.75% 11.11% 44.44% 44.15%  
- 100.00% - 100.00% - - 0.00% - 96.81% - 75.00% - - - 33.33% 94.12% - 76.00%   98.40% 54.17% 85.06% 71.91%  
87.99% 99.07% 98.17% 94.69% 99.66% 99.36% 96.00% 99.76% 98.77% 98.21% 96.17% 99.40% 99.89% 99.87% 99.00% 98.70% 99.48% 99.09%   99.48% 98.17% 99.04% 97.96%
Key
Upper quartile performance

Inter-quartile performance

Lower quartile performance

Information metric
Key:
Upper quartile performance
Inter-quartile performance
Lower quartile performance
Information metric
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dee Valley
Dŵr Cymru
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
 
Upper Quartile1
Lower Quartile2
Median
Average
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Self-lay application – written acknowledgements within target W9.1 PERF
Self-lay applications - refused / returned/ questioned W9.1a INFO
Self-lay new connection - quotations within target W10.1 PERF
Self-lay <500 plots - written terms (quotations) within target W11.1 PERF
Self-lay design >500 plots - written terms (quotations) within target W12.1 PERF
Self-lay design >500 plots - % of written terms (quotations) extended by agreement W12.1a INFO
Self-lay signed agreement - written acknowledgement of receipt W13.1 PERF
Water provision for testing self-lay mains - within target W14.1 PERF
Water provision for testing self-lay mains - within extended target W14.1a INFO
Provision of permanent supply for self-lay mains – within target W15.1 PERF
Water Average
67.57% 98.79% 100.00% 98.00% 97.30% 99.68% 98.62% 100.00% 98.54% 100.00% 91.73% 99.22% 95.92% 94.74% 86.23% 91.50% 93.14% 93.80%   99.22% 93.14% 97.65% 94.71%  
97.46% 98.37% 92.31% 99.78% 99.05% 99.96% 99.53% 100.00% 99.74% 100.00% 99.93% 99.55% 99.34% 95.58% 98.53% 98.49% 99.65% 99.60%   99.78% 98.49% 99.54% 98.72%  
22.41% 16.12% 7.05% 12.78% 25.59% 34.29% 37.90% 5.54% 64.51% 0.15% 15.72% 30.29% 56.69% 56.63% 23.82% 35.04% 10.37% 33.33%   35.04% 12.78% 24.70% 27.12%  
84.75% 98.55% 99.35% 97.20% 99.80% 99.99% 98.69% 99.34% 99.30% 99.94% 96.92% 98.07% 99.47% 99.89% 99.88% 99.81% 97.00% 99.30%   99.81% 98.07% 99.32% 98.18%  
85.68% 97.30% 98.98% 89.51% 100.00% 97.61% 76.87% 99.01% 97.60% 89.73% 92.63% 98.82% 99.27% 96.44% 96.72% 95.38% 96.89% 96.57%   98.82% 92.63% 96.80% 94.72%  
13.80% 24.51% 12.25% 11.69% 24.56% 18.46% 10.10% 3.56% 16.14% 31.58% 47.95% 16.28% 15.33% 22.04% 12.30% 33.62% 19.17% 41.53%   24.56% 12.30% 17.37% 20.83%  
78.90% 94.71% 100.00% 98.26% 100.00% 100.00% 94.18% 94.85% 99.51% 100.00% 100.00% 98.39% 93.75% 95.00% 98.10% 95.16% 95.58% 100.00%   100.00% 94.85% 98.18% 96.47%  
72.07% 36.47% 12.12% 46.09% 0.00% 66.67% 52.16% 58.09% 83.20% 0.00% 50.00% 91.94% 79.46% 72.50% 37.91% 51.08% 74.59% 94.84%   74.59% 37.91% 55.12% 54.40%  
69.17% 84.29% 100.00% 96.81% 96.15% 99.31% 98.53% 96.61% 93.68% 100.00% 83.33% 92.94% 82.24% 95.35% 77.74% 92.97% 87.50% 95.45%   96.81% 84.29% 94.51% 91.23%  
40.00% 88.10% - 100.00% - 100.00% 90.00% 100.00% 89.47% 100.00% 100.00% 0.00% 50.00% 60.00% 60.00% 100.00% 100.00% 75.00%   100.00% 60.00% 89.74% 78.29%  
4.00% 13.04% 0.00% 3.09% 0.00% 5.84% 2.86% 11.94% 2.91% 0.33% 2.56% 0.58% 3.60% 18.87% 0.60% 0.39% 2.86% 5.71%   5.71% 0.58% 2.89% 4.40%  
0.00% 21.74% - 0.00% - 55.56% 50.00% 26.67% 100.00% - 61.54% - - 0.00% - - 66.67% 52.94%   61.54% 0.00% 50.00% 39.56%  
81.91% 98.69% 100.00% 84.62% 100.00% 100.00% 81.01% 90.00% 100.00% 98.29% 100.00% 94.86% 98.55% 87.30% 76.04% 99.03% 99.19% 99.40%   100.00% 87.30% 98.62% 93.83%  
62.60% 46.72% 80.00% 43.59% 26.67% 75.00% 0.42% 20.00% 43.62% 85.47% 51.24% 8.89% 5.07% 31.75% 56.77% 14.92% 4.88% 9.25%   56.77% 9.25% 37.67% 37.05%  
82.81% 93.08% - 96.00% 100.00% 100.00% 97.78% 100.00% 100.00% 100.00% 100.00% 100.00% - 0.00% 94.70% 100.00% 54.55% 100.00%   100.00% 93.89% 100.00% 88.68%  
73.08% 21.54% - 56.00% 0.00% 0.00% 33.33% 0.00% 65.79% 0.00% 39.53% 70.00% - 0.00% 12.58% 7.41% 9.09% 37.25%   47.77% 0.00% 17.06% 26.60%  
88.90% 99.26% - 100.00% 100.00% 100.00% 100.00% - 99.97% 100.00% 91.39% 100.00% - - 100.00% 100.00% 82.04% 100.00%   100.00% 99.26% 100.00% 97.25%  
76.32% 96.97% - 90.48% 100.00% 100.00% 100.00% - 88.89% 100.00% 88.24% 100.00% - 25.00% 83.95% 95.52% 80.00% 98.31%   100.00% 83.95% 95.52% 88.24%  
- 76.19% - 100.00% - - - - 100.00% - 100.00% 100.00% - - - 100.00% 0.00% 100.00%   100.00% 88.10% 100.00% 84.52%  
- 19.05% - 0.00% - - - - 0.00% - 0.00% 0.00% - - - 100.00% 0.00% 100.00%   59.52% 0.00% 0.00% 27.38%  
100.00% 98.78% - 94.44% - 85.71% 87.50% 100.00% 93.69% - 85.00% 100.00% - - 77.51% 99.19% 90.00% 94.12%   99.19% 87.50% 94.12% 92.77%  
77.78% 100.00% - 100.00% 100.00% - 60.00% - 64.71% - 100.00% 100.00% - - 71.43% 97.92% - 87.67%   100.00% 71.43% 97.92% 87.23%  
44.44% 19.67% - 57.14% 100.00% - 0.00% - 70.59% - 14.29% 0.00% - - 39.29% 46.53% - 47.89%   57.14% 14.29% 44.44% 39.98%  
100.00% 99.13% - 100.00% - - 0.00% - 97.70% - 89.47% 100.00% - - 64.00% 85.00% - 91.84%   100.00% 85.00% 94.77% 82.71%  
85.75% 98.21% 98.56% 96.11% 99.63% 99.19% 92.84% 99.24% 98.84% 97.86% 95.13% 98.45% 99.28% 98.52% 98.74% 97.99% 96.12% 98.38%   98.84% 96.12% 98.41% 97.16%
Key
Upper quartile performance

Inter-quartile performance

Lower quartile performance

Information metric
Performance metric
Information metric
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dee Valley
Dŵr Cymru
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Self-lay application – written acknowledgements within target W9.1 PERF
Self-lay applications - refused / returned/ questioned W9.1a INFO
Self-lay new connection - quotations within target W10.1 PERF
Self-lay <500 plots - written terms (quotations) within target W11.1 PERF
Self-lay design >500 plots - written terms (quotations) within target W12.1 PERF
Self-lay design >500 plots - % of written terms (quotations) extended by agreement W12.1a INFO
Self-lay signed agreement - written acknowledgement of receipt W13.1 PERF
Water provision for testing self-lay mains - within target W14.1 PERF
Water provision for testing self-lay mains - within extended target W14.1a INFO
Provision of permanent supply for self-lay mains – within target W15.1 PERF
20-49 50-99 5-9 10-19 5-9 50-99 50-99 5-9 100-199 20-49 20-49 50-99 10-19 5-9 100-199 100-199 20-49 20-49  
500-999 1K-3K 50-99 300-499 20-49 500-999 500-999 100-199 1K-3K 500-999 200-299 500-999 300-499 50-99 1K-3K 1K-3K 300-499 500-999  
500-999 1K-3K 50-99 300-499 20-49 500-999 500-999 100-199 1K-3K 500-999 200-299 500-999 300-499 50-99 1K-3K 1K-3K 300-499 500-999  
5K-10K 3K-5K 300-499 500-999 100-199 3K-5K 5K-10K 500-999 5K-10K 3K-5K 3K-5K 3K-5K 1K-3K 1K-3K 10K-25K 1K-3K 1K-3K 5K-10K  
1K-3K 3K-5K 500-999 500-999 100-199 1K-3K 3K-5K 500-999 3K-5K 1K-3K 500-999 1K-3K 1K-3K 1K-3K 5K-10K 1K-3K 1K-3K 1K-3K  
1K-3K 3K-5K 500-999 500-999 100-199 1K-3K 3K-5K 500-999 3K-5K 1K-3K 500-999 1K-3K 1K-3K 1K-3K 5K-10K 1K-3K 1K-3K 1K-3K  
50-99 50-99 5-9 20-49 5-9 20-49 50-99 20-49 100-199 100-199 20-49 20-49 20-49 5-9 50-99 100-199 20-49 20-49  
50-99 50-99 5-9 20-49 5-9 20-49 50-99 20-49 100-199 100-199 20-49 20-49 20-49 5-9 50-99 100-199 20-49 20-49  
50-99 20-49 5-9 20-49 5-9 20-49 50-99 10-19 100-199 100-199 20-49 20-49 20-49 10-19 100-199 50-99 20-49 50-99  
1-5 5-9 0 0 0 1-5 0 1-5 1-5 1-5 1-5 0 0 1-5 1-5 0 1-5 5-9  
50-99 50-99 5-9 20-49 5-9 20-49 50-99 10-19 100-199 100-199 20-49 20-49 20-49 10-19 100-199 50-99 20-49 50-99  
0 5-9 0 0 0 1-5 0 1-5 0 0 0 0 0 0 0 0 1-5 5-9  
50-99 50-99 5-9 10-19 5-9 20-49 100-199 10-19 50-99 20-49 10-19 100-199 20-49 10-19 20-49 100-199 20-49 50-99  
50-99 50-99 5-9 10-19 5-9 20-49 100-199 10-19 50-99 20-49 10-19 100-199 20-49 10-19 20-49 100-199 20-49 50-99  
10-19 20-49 0 5-9 1-5 5-9 10-19 0 5-9 0 5-9 0 0 0 20-49 0 5-9 20-49  
10-19 20-49 0 5-9 1-5 5-9 10-19 0 5-9 0 5-9 0 0 0 20-49 0 5-9 20-49  
500-999 3K-5K 0 500-999 0 20-49 300-499 0 500-999 0 1K-3K 20-49 0 0 1K-3K 0 100-199 0  
10-19 20-49 0 5-9 1-5 1-5 5-9 0 10-19 1-5 10-19 0 0 0 20-49 50-99 1-5 20-49  
0 5-9 0 0 0 0 0 0 1-5 0 1-5 0 0 0 0 0 0 0  
0 5-9 0 0 0 0 0 0 1-5 0 1-5 0 0 0 0 0 0 0  
5-9 10-19 0 5-9 0 1-5 1-5 0 20-49 0 10-19 5-9 0 0 50-99 50-99 1-5 10-19  
1-5 10-19 0 0 1-5 0 0 0 10-19 0 5-9 1-5 0 0 5-9 50-99 0 10-19  
1-5 10-19 0 0 1-5 0 0 0 10-19 0 5-9 1-5 0 0 5-9 50-99 0 10-19  
0 20-49 0 1-5 0 0 1-5 0 50-99 0 10-19 0 0 0 5-9 10-19 0 20-49  
Key
Performance metric

Information metric
Performance metric
Information metric
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dee Valley
Dŵr Cymru
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Self-lay application – written acknowledgements within target W9.1 PERF
Self-lay applications - refused / returned/ questioned W9.1a INFO
Self-lay new connection - quotations within target W10.1 PERF
Self-lay <500 plots - written terms (quotations) within target W11.1 PERF
Self-lay design >500 plots - written terms (quotations) within target W12.1 PERF
Self-lay design >500 plots - % of written terms (quotations) extended by agreement W12.1a INFO
Self-lay signed agreement - written acknowledgement of receipt W13.1 PERF
Water provision for testing self-lay mains - within target W14.1 PERF
Water provision for testing self-lay mains - within extended target W14.1a INFO
Provision of permanent supply for self-lay mains – within target W15.1 PERF
100-199 300-499 20-49 100-199 20-49 300-499 200-299 10-19 500-999 200-299 100-199 200-299 20-49 10-19 500-999 300-499 100-199 100-199  
1K-3K 3K-5K 300-499 1K-3K 200-299 1K-3K 1K-3K 1K-3K 5K-10K 1K-3K 1K-3K 3K-5K 1K-3K 300-499 5K-10K 3K-5K 1K-3K 3K-5K  
1K-3K 3K-5K 300-499 1K-3K 200-299 1K-3K 1K-3K 1K-3K 5K-10K 1K-3K 1K-3K 3K-5K 1K-3K 300-499 5K-10K 3K-5K 1K-3K 3K-5K  
25K-50K 10K-25K 1K-3K 5K-10K 300-499 10K-25K 25K-50K 1K-3K 25K-50K 10K-25K 10K-25K 10K-25K 10K-25K 5K-10K 50K-100K 5K-10K 5K-10K 10K-25K  
10K-25K 10K-25K 1K-3K 3K-5K 300-499 5K-10K 10K-25K 1K-3K 10K-25K 5K-10K 3K-5K 5K-10K 5K-10K 1K-3K 25K-50K 3K-5K 5K-10K 5K-10K  
5K-10K 10K-25K 1K-3K 3K-5K 300-499 5K-10K 10K-25K 1K-3K 10K-25K 5K-10K 3K-5K 5K-10K 5K-10K 1K-3K 25K-50K 3K-5K 5K-10K 5K-10K  
300-499 300-499 20-49 100-199 20-49 100-199 500-999 100-199 500-999 500-999 100-199 100-199 100-199 20-49 500-999 500-999 100-199 200-299  
200-299 300-499 20-49 100-199 20-49 100-199 500-999 100-199 500-999 500-999 100-199 100-199 100-199 20-49 500-999 500-999 100-199 200-299  
300-499 200-299 20-49 50-99 20-49 100-199 300-499 50-99 500-999 500-999 100-199 100-199 100-199 20-49 500-999 200-299 100-199 300-499  
10-19 20-49 0 1-5 0 5-9 10-19 5-9 10-19 1-5 1-5 1-5 1-5 10-19 5-9 1-5 1-5 20-49  
300-499 300-499 20-49 50-99 20-49 100-199 300-499 50-99 500-999 500-999 100-199 100-199 100-199 50-99 500-999 200-299 100-199 300-499  
5-9 20-49 0 1-5 0 5-9 1-5 10-19 1-5 0 10-19 0 0 1-5 0 0 1-5 10-19  
200-299 300-499 20-49 50-99 20-49 100-199 500-999 20-49 100-199 100-199 100-199 500-999 100-199 50-99 100-199 500-999 100-199 300-499  
200-299 300-499 20-49 50-99 20-49 100-199 500-999 20-49 100-199 100-199 100-199 500-999 100-199 50-99 100-199 500-999 100-199 300-499  
50-99 100-199 0 20-49 5-9 20-49 20-49 1-5 20-49 5-9 20-49 10-19 0 1-5 100-199 20-49 10-19 50-99  
50-99 100-199 0 20-49 5-9 20-49 20-49 1-5 20-49 5-9 20-49 10-19 0 1-5 100-199 20-49 10-19 50-99  
3K-5K 10K-25K 0 1K-3K 100-199 100-199 1K-3K 0 5K-10K 300-499 5K-10K 300-499 0 0 5K-10K 100-199 500-999 1-5  
20-49 50-99 0 20-49 1-5 5-9 10-19 0 50-99 1-5 50-99 5-9 0 1-5 50-99 200-299 10-19 50-99  
0 20-49 0 1-5 0 0 0 0 1-5 0 1-5 1-5 0 0 0 1-5 1-5 1-5  
0 20-49 0 1-5 0 0 0 0 1-5 0 1-5 1-5 0 0 0 1-5 1-5 1-5  
5-9 50-99 0 10-19 0 5-9 10-19 1-5 100-199 0 20-49 10-19 0 0 200-299 200-299 10-19 50-99  
5-9 50-99 0 5-9 1-5 0 5-9 0 50-99 0 20-49 5-9 0 0 20-49 200-299 0 50-99  
5-9 50-99 0 5-9 1-5 0 5-9 0 50-99 0 20-49 5-9 0 0 20-49 200-299 0 50-99  
5-9 100-199 0 5-9 0 0 1-5 0 300-499 0 20-49 1-5 0 0 20-49 50-99 0 50-99  
Key
Performance metric

Information metric

Chart 1: Developer Services levels of service performance - % within target and activity levels water supply
Quarter 2 (Jul - Sept) 2016-17

This report
Industry Average
Volumes

Chart 2: Developer Services levels of service performance - % within target and activity levels water supply
Rolling year to date

This report
Industry Average
Volumes

Chart 3: Developer Services levels of service performance - % within target and activity levels water supply
Latest 4 quarters

Q3 2015
Q4 2015
Q1 2016-17
This report
Industry Average
Volumes
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dee Valley
Dŵr Cymru
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Self-lay application – written acknowledgements within target W9.1 PERF
Self-lay applications - refused / returned/ questioned W9.1a INFO
Self-lay new connection - quotations within target W10.1 PERF
Self-lay <500 plots - written terms (quotations) within target W11.1 PERF
Self-lay design >500 plots - written terms (quotations) within target W12.1 PERF
Self-lay design >500 plots - % of written terms (quotations) extended by agreement W12.1a INFO
Self-lay signed agreement - written acknowledgement of receipt W13.1 PERF
Water provision for testing self-lay mains - within target W14.1 PERF
Water provision for testing self-lay mains - within extended target W14.1a INFO
Provision of permanent supply for self-lay mains – within target W15.1 PERF
Water Totals
36 84 8 19 6 64 53 5 125 48 29 64 13 8 129 102 30 36  
570 1,213 98 390 37 666 631 142 1,098 669 265 673 423 73 2,059 1,440 384 682  
570 1,213 98 390 37 666 631 142 1,098 669 265 673 423 73 2,059 1,440 384 682  
6,196 4,864 332 894 124 3,012 7,708 542 6,368 4,221 3,054 3,107 2,422 1,228 17,550 2,912 1,463 7,876  
2,601 3,207 525 723 103 1,723 3,607 517 3,439 1,791 750 2,026 1,443 1,049 9,488 1,254 1,109 2,433  
2,601 3,207 525 723 103 1,723 3,607 517 3,439 1,791 750 2,026 1,443 1,049 9,488 1,254 1,109 2,433  
88 81 7 32 7 45 94 35 124 193 23 31 27 7 77 104 39 30  
88 81 7 32 7 45 94 35 124 193 23 31 27 7 77 104 39 30  
96 44 7 20 5 34 76 15 173 159 22 48 27 11 172 56 38 78  
1 8 0 0 0 3 0 2 2 1 1 0 0 1 1 0 1 5  
97 52 7 20 5 37 76 17 175 160 23 48 27 12 173 56 39 83  
0 7 0 0 0 3 0 2 0 0 0 0 0 0 0 0 1 5  
71 75 9 18 6 36 149 12 77 23 12 132 25 11 43 147 30 88  
71 75 9 18 6 36 149 12 77 23 12 132 25 11 43 147 30 88  
11 36 0 7 1 7 15 0 7 0 8 0 0 0 32 0 5 32  
11 36 0 7 1 7 15 0 7 0 8 0 0 0 32 0 5 32  
724 3,142 0 635 0 35 492 0 726 0 1,742 29 0 0 1,784 0 147 0  
12 26 0 6 1 2 5 0 14 1 15 0 0 0 26 71 4 38  
0 6 0 0 0 0 0 0 2 0 1 0 0 0 0 0 0 0  
0 6 0 0 0 0 0 0 2 0 1 0 0 0 0 0 0 0  
5 17 0 7 0 1 4 0 45 0 10 8 0 0 62 61 4 11  
3 15 0 0 1 0 0 0 16 0 9 4 0 0 9 70 0 18  
3 15 0 0 1 0 0 0 16 0 9 4 0 0 9 70 0 18  
0 22 0 1 0 0 2 0 94 0 12 0 0 0 6 17 0 25  
10,414 12,840 986 2,752 291 5,628 12,836 1,270 12,310 7,106 5,953 6,122 4,380 2,388 31,438 6,234 3,254 11,352
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dee Valley
Dŵr Cymru
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Self-lay application – written acknowledgements within target W9.1 PERF
Self-lay applications - refused / returned/ questioned W9.1a INFO
Self-lay new connection - quotations within target W10.1 PERF
Self-lay <500 plots - written terms (quotations) within target W11.1 PERF
Self-lay design >500 plots - written terms (quotations) within target W12.1 PERF
Self-lay design >500 plots - % of written terms (quotations) extended by agreement W12.1a INFO
Self-lay signed agreement - written acknowledgement of receipt W13.1 PERF
Water provision for testing self-lay mains - within target W14.1 PERF
Water provision for testing self-lay mains - within extended target W14.1a INFO
Provision of permanent supply for self-lay mains – within target W15.1 PERF
Water Totals
23 84 8 19 6 64 51 5 123 48 25 64 13 8 125 95 30 35  
564 1,198 98 390 37 666 631 142 1,098 669 265 670 423 72 2,052 1,416 384 678  
112 233 0 33 5 278 268 14 696 0 35 225 253 47 482 676 41 275  
5,444 4,829 322 883 123 3,011 7,618 542 6,355 4,212 2,964 3,090 2,422 1,228 17,550 2,901 1,461 7,836  
2,398 3,143 517 591 103 1,688 3,210 517 3,314 1,673 690 2,010 1,443 1,047 9,245 1,224 1,095 2,391  
412 709 40 49 38 295 521 43 685 497 303 287 175 85 517 434 184 979  
75 78 7 32 7 45 87 33 124 193 23 30 25 7 76 100 39 30  
48 33 0 19 0 29 61 19 105 0 15 28 23 7 19 52 27 27  
76 43 7 20 5 34 74 15 171 159 17 48 25 11 143 53 38 78  
0 8 0 0 0 3 0 2 2 1 1 0 0 1 0 0 1 4  
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0  
0 2 0 0 0 1 0 1 0 0 0 0 0 0 0 0 1 2  
61 75 9 16 6 36 136 11 77 23 12 132 24 11 37 147 30 87  
49 33 7 5 1 31 0 4 17 15 7 7 4 10 29 15 1 3  
8 35 0 6 1 7 15 0 7 0 8 0 0 0 32 0 4 32  
8 8 0 3 0 0 6 0 4 0 7 0 0 0 4 0 1 13  
500 3,142 0 635 0 35 492 0 726 0 1,677 29 0 0 1,784 0 147 0  
8 26 0 6 1 2 5 0 13 1 14 0 0 0 20 71 4 38  
0 6 0 0 0 0 0 0 2 0 1 0 0 0 0 0 0 0  
0 2 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0  
5 17 0 7 0 1 3 0 44 0 10 8 0 0 51 61 4 11  
1 15 0 0 1 0 0 0 11 0 9 4 0 0 7 69 0 10  
3 2 0 0 1 0 0 0 11 0 1 0 0 0 4 34 0 2  
0 22 0 1 0 0 0 0 91 0 9 0 0 0 2 16 0 19  
9,163 12,721 968 2,606 290 5,592 12,322 1,267 12,158 6,979 5,725 6,085 4,375 2,385 31,124 6,153 3,237 11,249
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dee Valley
Dŵr Cymru
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Self-lay application – written acknowledgements within target W9.1 PERF
Self-lay applications - refused / returned/ questioned W9.1a INFO
Self-lay new connection - quotations within target W10.1 PERF
Self-lay <500 plots - written terms (quotations) within target W11.1 PERF
Self-lay design >500 plots - written terms (quotations) within target W12.1 PERF
Self-lay design >500 plots - % of written terms (quotations) extended by agreement W12.1a INFO
Self-lay signed agreement - written acknowledgement of receipt W13.1 PERF
Water provision for testing self-lay mains - within target W14.1 PERF
Water provision for testing self-lay mains - within extended target W14.1a INFO
Provision of permanent supply for self-lay mains – within target W15.1 PERF
Water Totals
148 414 36 100 37 313 218 13 685 217 133 256 49 19 632 459 175 129  
2,400 4,795 468 1,369 211 2,782 2,995 1,716 5,060 2,723 1,342 3,126 1,958 362 9,250 4,295 1,447 3,003  
2,213 4,795 468 1,369 211 2,782 2,995 1,716 5,060 2,723 1,342 3,126 1,958 362 9,250 4,295 1,447 3,003  
25,522 18,149 2,618 7,762 491 11,962 34,608 2,595 26,842 20,940 14,040 12,172 15,420 5,666 94,380 9,246 6,230 17,719  
11,027 13,952 1,575 3,156 395 7,734 14,128 2,025 13,497 6,628 3,445 8,714 6,822 2,301 37,265 4,822 5,049 9,302  
9,964 13,952 1,575 3,156 395 7,734 14,128 2,025 13,497 6,628 3,445 8,714 6,822 2,373 37,265 4,822 5,049 9,302  
327 340 33 115 20 186 533 136 613 770 112 186 112 40 633 558 181 213  
290 340 33 115 20 186 533 136 613 770 112 186 112 40 633 558 181 213  
360 280 38 94 26 145 340 59 633 611 114 170 107 43 822 256 136 396  
15 42 0 3 0 9 10 8 19 2 3 1 4 10 5 1 4 24  
375 322 38 97 26 154 350 67 652 613 117 171 111 53 827 257 140 420  
5 23 0 2 0 9 4 15 1 0 13 0 0 1 0 0 3 17  
282 381 30 78 30 100 716 40 188 117 121 506 138 63 192 516 123 335  
254 381 30 78 30 100 716 40 188 117 121 506 138 63 192 516 123 335  
64 130 0 25 7 39 45 3 38 7 43 10 0 2 151 27 11 51  
52 130 0 25 7 39 45 4 38 7 43 10 0 2 151 27 11 51  
3,558 11,304 0 2,019 140 168 1,105 0 6,117 452 5,876 303 0 0 6,572 167 874 3  
38 99 0 21 2 7 16 0 81 1 51 7 0 4 81 268 10 59  
0 21 0 1 0 0 0 0 3 0 3 2 0 0 0 1 1 1  
0 21 0 1 0 0 0 0 3 0 3 2 0 0 0 1 1 1  
5 82 0 18 0 7 16 3 111 0 20 13 0 0 209 246 10 68  
9 61 0 8 2 0 5 0 68 0 21 9 0 0 28 288 0 73  
9 61 0 7 2 0 5 0 68 0 21 9 0 0 28 288 0 71  
8 115 0 5 0 0 2 0 304 0 38 2 0 0 25 80 0 98  
43,763 50,165 4,798 14,774 1,361 23,452 54,737 6,598 54,259 32,468 25,362 25,477 24,610 8,510 150,245 21,230 14,251 31,474
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dee Valley
Dŵr Cymru
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Self-lay application – written acknowledgements within target W9.1 PERF
Self-lay applications - refused / returned/ questioned W9.1a INFO
Self-lay new connection - quotations within target W10.1 PERF
Self-lay <500 plots - written terms (quotations) within target W11.1 PERF
Self-lay design >500 plots - written terms (quotations) within target W12.1 PERF
Self-lay design >500 plots - % of written terms (quotations) extended by agreement W12.1a INFO
Self-lay signed agreement - written acknowledgement of receipt W13.1 PERF
Water provision for testing self-lay mains - within target W14.1 PERF
Water provision for testing self-lay mains - within extended target W14.1a INFO
Provision of permanent supply for self-lay mains – within target W15.1 PERF
Water Totals
100 409 36 98 36 312 215 13 675 217 122 254 47 18 545 420 163 121  
2,339 4,717 432 1,366 209 2,781 2,981 1,716 5,047 2,723 1,341 3,112 1,945 346 9,114 4,230 1,442 2,991  
496 773 33 175 54 954 1,135 95 3,264 4 211 947 1,110 205 2,203 1,505 150 1,001  
21,629 17,885 2,601 7,545 490 11,961 34,154 2,578 26,654 20,927 13,608 11,937 15,338 5,660 94,267 9,228 6,043 17,595  
9,448 13,575 1,559 2,825 395 7,549 10,860 2,005 13,173 5,947 3,191 8,611 6,772 2,219 36,041 4,599 4,892 8,983  
1,375 3,419 193 369 97 1,428 1,427 72 2,178 2,093 1,652 1,419 1,046 523 4,585 1,621 968 3,863  
258 322 33 113 20 186 502 129 610 770 112 183 105 38 621 531 173 213  
209 124 4 53 0 124 278 79 510 0 56 171 89 29 240 285 135 202  
249 236 38 91 25 144 335 57 593 611 95 158 88 41 639 238 119 378  
6 37 0 3 0 9 9 8 17 2 3 0 2 6 3 1 4 18  
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0  
0 5 0 0 0 5 2 4 1 0 8 0 0 0 0 0 2 9  
231 376 30 66 30 100 580 36 188 115 121 480 136 55 146 511 122 333  
159 178 24 34 8 75 3 8 82 100 62 45 7 20 109 77 6 31  
53 121 0 24 7 39 44 3 38 7 43 10 0 0 143 27 6 51  
38 28 0 14 0 0 15 0 25 0 17 7 0 0 19 2 1 19  
3,163 11,220 0 2,019 140 168 1,105 0 6,115 452 5,370 303 0 0 6,572 167 717 3  
29 96 0 19 2 7 16 0 72 1 45 7 0 1 68 256 8 58  
0 16 0 1 0 0 0 0 3 0 3 2 0 0 0 1 0 1  
0 4 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0 1  
5 81 0 17 0 6 14 3 104 0 17 13 0 0 162 244 9 64  
7 61 0 8 2 0 3 0 44 0 21 9 0 0 20 282 0 64  
4 12 0 4 2 0 0 0 48 0 3 0 0 0 11 134 0 34  
8 114 0 5 0 0 0 0 297 0 34 2 0 0 16 68 0 90  
37,525 49,266 4,729 14,200 1,356 23,262 50,818 6,548 53,630 31,772 24,126 25,081 24,433 8,384 148,357 20,803 13,698 30,963
Key:
Upper quartile performance
Inter-quartile performance
Lower quartile performance
Information metric
Metric Ref Type
Anglian
Dŵr Cymru
Northumbrian
Severn Trent
South West
Southern
Thames
United Utilities
Wessex
Yorkshire
 
Upper Quartile1
Lower Quartile2
Median
Average
Pre-development enquiry – reports issued within target S1.1 PERF
Sewer requisition - written acknowledgement of applications within target S2.1 PERF
Sewer requisition - applications refused/returned/questioned S2.1a INFO
Sewer requisition design – offers issued within target S3.1 PERF
Sewer requisition – constructed and commissioned within agreed extension S4.1 PERF
Sewer requisition – constructed and commissioned - extensions agreed S4.1a INFO
Technical vetting of adoptions & diversions– acknowledgements within target S5.1 PERF
Technical vetting of adoptions & diversions – applications refused/returned/questioned S5.1a INFO
Technical vetting of adoptions & diversions – approval or rejection letters within target S6.1 PERF
Technical vetting of adoptions & diversions – extensions agreed S6.1a INFO
Adoption legal agreement – draft agreements issued within target S7.1 PERF
s106 sewer connection - approval letters issued within target S8.1 PERF
s106 sewer connection - rejection letters issued within target S9.1 PERF
Sewerage Average
100.00% 100.00% 100.00% 96.70% 100.00% 100.00% 100.00% 100.00% 98.38% 99.30%   100.00% 99.30% 100.00% 99.44%  
100.00% 100.00% 100.00% 100.00% 100.00% 93.10% 100.00% 100.00% 100.00% 75.00%   100.00% 100.00% 100.00% 96.81%  
37.50% 0.00% 0.00% 33.33% 33.33% 58.62% 0.00% 100.00% 60.00% 0.00%   58.62% 0.00% 33.33% 32.28%  
50.00% 100.00% - 100.00% 88.89% 100.00% 66.67% 100.00% 50.00% 100.00%   100.00% 66.67% 100.00% 83.95%  
100.00% - - - 100.00% - - - - -   100.00% 100.00% 100.00% 100.00%  
0.00% - - - 20.00% - - - - -   20.00% 0.00% 10.00% 10.00%  
98.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 94.38% 100.00%   100.00% 100.00% 100.00% 99.24%  
38.67% 6.45% 61.54% 82.48% 57.14% 50.72% 48.20% 10.75% 80.90% 14.36%   61.54% 14.36% 49.46% 45.12%  
98.54% 99.46% 100.00% 100.00% 100.00% 100.00% 100.00% 98.78% 100.00% 99.79%   100.00% 99.46% 100.00% 99.66%  
0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 29.59% 0.00% 0.00% 1.86%   0.00% 0.00% 0.00% 3.15%  
100.00% 99.37% 95.45% 100.00% 100.00% 100.00% 100.00% 100.00% 96.15% 100.00%   100.00% 99.37% 100.00% 99.10%  
99.27% 100.00% 100.00% 99.82% 100.00% 100.00% 99.74% 100.00% 100.00% 100.00%   100.00% 99.82% 100.00% 99.88%  
99.78% 100.00% 100.00% - 100.00% 100.00% 100.00% 100.00% 100.00% 100.00%   100.00% 100.00% 100.00% 99.98%  
99.25% 99.79% 99.70% 99.09% 99.71% 99.76% 99.68% 99.89% 98.11% 99.80%   99.79% 99.25% 99.71% 99.48%
Key
Upper quartile performance

Inter-quartile performance

Lower quartile performance

Information metric
Key:
Upper quartile performance
Inter-quartile performance
Lower quartile performance
Information metric
Metric Ref Type
Anglian
Dŵr Cymru
Northumbrian
Severn Trent
South West
Southern
Thames
United Utilities
Wessex
Yorkshire
 
Upper Quartile1
Lower Quartile2
Median
Average
Pre-development enquiry – reports issued within target S1.1 PERF
Sewer requisition - written acknowledgement of applications within target S2.1 PERF
Sewer requisition - applications refused/returned/questioned S2.1a INFO
Sewer requisition design – offers issued within target S3.1 PERF
Sewer requisition – constructed and commissioned within agreed extension S4.1 PERF
Sewer requisition – constructed and commissioned - extensions agreed S4.1a INFO
Technical vetting of adoptions & diversions– acknowledgements within target S5.1 PERF
Technical vetting of adoptions & diversions – applications refused/returned/questioned S5.1a INFO
Technical vetting of adoptions & diversions – approval or rejection letters within target S6.1 PERF
Technical vetting of adoptions & diversions – extensions agreed S6.1a INFO
Adoption legal agreement – draft agreements issued within target S7.1 PERF
s106 sewer connection - approval letters issued within target S8.1 PERF
s106 sewer connection - rejection letters issued within target S9.1 PERF
Sewerage Average
98.94% 99.68% 98.35% 94.78% 99.65% 91.70% 99.34% 99.27% 97.22% 99.85%   99.65% 97.22% 99.10% 97.88%  
97.50% 100.00% 100.00% 97.14% 100.00% 96.08% 98.00% 100.00% 100.00% 84.62%   100.00% 97.14% 99.00% 97.33%  
35.00% 4.35% 0.00% 62.86% 62.96% 41.18% 0.00% 100.00% 61.54% 0.00%   62.86% 0.00% 38.09% 36.79%  
22.22% 100.00% 100.00% 100.00% 78.38% 100.00% 65.71% 100.00% 85.71% 100.00%   100.00% 78.38% 100.00% 85.20%  
75.00% 100.00% - - 77.78% 100.00% - - - 100.00%   100.00% 77.78% 100.00% 90.56%  
25.00% 0.00% - - 5.56% 100.00% - - - 0.00%   25.00% 0.00% 5.56% 26.11%  
97.19% 99.57% 99.09% 100.00% 99.44% 98.72% 95.25% 99.49% 98.21% 99.82%   99.57% 98.21% 99.26% 98.68%  
30.08% 21.69% 52.51% 77.21% 83.71% 41.03% 51.71% 39.09% 79.17% 18.64%   77.21% 30.08% 46.37% 49.48%  
92.16% 99.77% 99.47% 99.76% 97.73% 97.97% 98.39% 99.33% 98.52% 99.87%   99.76% 97.97% 98.93% 98.30%  
0.20% 0.00% 0.00% 0.00% 0.00% 0.00% 33.33% 0.00% 0.00% 0.41%   0.20% 0.00% 0.00% 3.39%  
98.96% 99.06% 99.12% 98.08% 98.84% 100.00% 95.53% 99.04% 98.47% 100.00%   99.12% 98.47% 99.00% 98.71%  
96.90% 100.00% 97.69% 99.59% 99.80% 100.00% 99.49% 99.89% 97.96% 99.77%   99.89% 97.96% 99.68% 99.11%  
97.90% 100.00% 82.35% - 100.00% 100.00% 99.95% 99.85% 98.57% 99.87%   100.00% 98.57% 99.87% 97.61%  
97.00% 99.66% 98.31% 98.32% 98.74% 98.91% 98.95% 99.52% 97.74% 99.82%   99.52% 98.31% 98.83% 98.70%
Key
Upper quartile performance

Inter-quartile performance

Lower quartile performance

Information metric
Performance metric
Information metric
Metric Ref Type
Anglian
Dŵr Cymru
Northumbrian
Severn Trent
South West
Southern
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target S1.1 PERF
Sewer requisition - written acknowledgement of applications within target S2.1 PERF
Sewer requisition - applications refused/returned/questioned S2.1a INFO
Sewer requisition design – offers issued within target S3.1 PERF
Sewer requisition – constructed and commissioned within agreed extension S4.1 PERF
Sewer requisition – constructed and commissioned - extensions agreed S4.1a INFO
Technical vetting of adoptions & diversions– acknowledgements within target S5.1 PERF
Technical vetting of adoptions & diversions – applications refused/returned/questioned S5.1a INFO
Technical vetting of adoptions & diversions – approval or rejection letters within target S6.1 PERF
Technical vetting of adoptions & diversions – extensions agreed S6.1a INFO
Adoption legal agreement – draft agreements issued within target S7.1 PERF
s106 sewer connection - approval letters issued within target S8.1 PERF
s106 sewer connection - rejection letters issued within target S9.1 PERF
200-299 50-99 50-99 300-499 50-99 50-99 200-299 300-499 300-499 100-199  
10-19 5-9 1-5 5-9 10-19 20-49 20-49 1-5 5-9 1-5  
10-19 5-9 1-5 5-9 10-19 20-49 20-49 1-5 5-9 1-5  
1-5 1-5 0 5-9 5-9 10-19 10-19 1-5 1-5 1-5  
1-5 0 0 0 5-9 0 0 0 0 0  
1-5 0 0 0 5-9 0 0 0 0 0  
100-199 200-299 20-49 100-199 20-49 50-99 100-199 50-99 50-99 300-499  
100-199 200-299 20-49 100-199 20-49 50-99 100-199 50-99 50-99 300-499  
100-199 100-199 20-49 100-199 20-49 100-199 50-99 50-99 50-99 300-499  
100-199 100-199 20-49 100-199 20-49 100-199 50-99 50-99 50-99 300-499  
50-99 100-199 20-49 50-99 20-49 20-49 50-99 50-99 20-49 50-99  
300-499 200-299 100-199 500-999 100-199 200-299 500-999 100-199 100-199 200-299  
300-499 50-99 1-5 0 50-99 200-299 300-499 100-199 10-19 100-199  
Key
Performance metric

Information metric
Performance metric
Information metric
Metric Ref Type
Anglian
Dŵr Cymru
Northumbrian
Severn Trent
South West
Southern
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target S1.1 PERF
Sewer requisition - written acknowledgement of applications within target S2.1 PERF
Sewer requisition - applications refused/returned/questioned S2.1a INFO
Sewer requisition design – offers issued within target S3.1 PERF
Sewer requisition – constructed and commissioned within agreed extension S4.1 PERF
Sewer requisition – constructed and commissioned - extensions agreed S4.1a INFO
Technical vetting of adoptions & diversions– acknowledgements within target S5.1 PERF
Technical vetting of adoptions & diversions – applications refused/returned/questioned S5.1a INFO
Technical vetting of adoptions & diversions – approval or rejection letters within target S6.1 PERF
Technical vetting of adoptions & diversions – extensions agreed S6.1a INFO
Adoption legal agreement – draft agreements issued within target S7.1 PERF
s106 sewer connection - approval letters issued within target S8.1 PERF
s106 sewer connection - rejection letters issued within target S9.1 PERF
500-999 300-499 300-499 1K-3K 200-299 200-299 1K-3K 1K-3K 1K-3K 500-999  
20-49 20-49 5-9 20-49 50-99 100-199 50-99 5-9 10-19 10-19  
20-49 20-49 5-9 20-49 50-99 100-199 50-99 5-9 10-19 10-19  
10-19 1-5 1-5 20-49 20-49 50-99 20-49 5-9 5-9 10-19  
5-9 1-5 0 0 10-19 1-5 0 0 0 1-5  
5-9 1-5 0 0 10-19 1-5 0 0 0 1-5  
500-999 500-999 200-299 500-999 100-199 300-499 500-999 300-499 300-499 1K-3K  
500-999 500-999 200-299 500-999 100-199 300-499 500-999 300-499 300-499 1K-3K  
500-999 500-999 100-199 300-499 100-199 500-999 300-499 300-499 200-299 1K-3K  
500-999 500-999 100-199 300-499 100-199 500-999 300-499 300-499 200-299 1K-3K  
200-299 500-999 100-199 300-499 50-99 100-199 100-199 300-499 100-199 300-499  
1K-3K 500-999 300-499 1K-3K 300-499 1K-3K 3K-5K 500-999 500-999 500-999  
1K-3K 100-199 10-19 0 200-299 1K-3K 1K-3K 500-999 50-99 500-999  
Key
Performance metric

Information metric

Chart 1: Developer Services levels of service performance - % within target and activity levels sewerage
Quarter 2 (Jul - Sept) 2016-17

This report
Industry Average
Volumes

Chart 2: Developer Services levels of service performance - % within target and activity levels sewerage
Rolling year to date

This report
Industry Average
Volumes

Chart 3: Developer Services levels of service performance - % within target and activity levels sewerage
Latest 4 quarters

Q3 2015
Q4 2015
Q1 2016-17
This report
Industry Average
Volumes
Metric Ref Type
Anglian
Dŵr Cymru
Northumbrian
Severn Trent
South West
Southern
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target S1.1 PERF
Sewer requisition - written acknowledgement of applications within target S2.1 PERF
Sewer requisition - applications refused/returned/questioned S2.1a INFO
Sewer requisition design – offers issued within target S3.1 PERF
Sewer requisition – constructed and commissioned within agreed extension S4.1 PERF
Sewer requisition – constructed and commissioned - extensions agreed S4.1a INFO
Technical vetting of adoptions & diversions– acknowledgements within target S5.1 PERF
Technical vetting of adoptions & diversions – applications refused/returned/questioned S5.1a INFO
Technical vetting of adoptions & diversions – approval or rejection letters within target S6.1 PERF
Technical vetting of adoptions & diversions – extensions agreed S6.1a INFO
Adoption legal agreement – draft agreements issued within target S7.1 PERF
s106 sewer connection - approval letters issued within target S8.1 PERF
s106 sewer connection - rejection letters issued within target S9.1 PERF
Sewerage Totals
231 64 90 303 68 66 243 315 308 143  
16 6 2 6 15 29 29 3 5 4  
16 6 2 6 15 29 29 3 5 4  
4 1 0 5 9 16 12 1 2 3  
1 0 0 0 5 0 0 0 0 0  
1 0 0 0 5 0 0 0 0 0  
150 279 39 137 28 69 139 93 89 404  
150 279 39 137 28 69 139 93 89 404  
137 185 42 124 21 105 98 82 68 483  
137 185 42 124 21 105 98 82 68 483  
65 158 22 95 23 20 51 68 26 67  
410 202 138 543 122 236 782 185 126 211  
461 64 4 0 56 297 496 127 11 195  
1,475 959 337 1,213 347 838 1,850 874 635 1,510
Metric Ref Type
Anglian
Dŵr Cymru
Northumbrian
Severn Trent
South West
Southern
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target S1.1 PERF
Sewer requisition - written acknowledgement of applications within target S2.1 PERF
Sewer requisition - applications refused/returned/questioned S2.1a INFO
Sewer requisition design – offers issued within target S3.1 PERF
Sewer requisition – constructed and commissioned within agreed extension S4.1 PERF
Sewer requisition – constructed and commissioned - extensions agreed S4.1a INFO
Technical vetting of adoptions & diversions– acknowledgements within target S5.1 PERF
Technical vetting of adoptions & diversions – applications refused/returned/questioned S5.1a INFO
Technical vetting of adoptions & diversions – approval or rejection letters within target S6.1 PERF
Technical vetting of adoptions & diversions – extensions agreed S6.1a INFO
Adoption legal agreement – draft agreements issued within target S7.1 PERF
s106 sewer connection - approval letters issued within target S8.1 PERF
s106 sewer connection - rejection letters issued within target S9.1 PERF
Sewerage Totals
231 64 90 293 68 66 243 315 303 142  
16 6 2 6 15 27 29 3 5 3  
6 0 0 2 5 17 0 3 3 0  
2 1 0 5 8 16 8 1 1 3  
1 0 0 0 5 0 0 0 0 0  
0 0 0 0 1 0 0 0 0 0  
147 279 39 137 28 69 139 93 84 404  
58 18 24 113 16 35 67 10 72 58  
135 184 42 124 21 105 98 81 68 482  
0 0 0 0 0 0 29 0 0 9  
65 157 21 95 23 20 51 68 25 67  
407 202 138 542 122 236 780 185 126 211  
460 64 4 0 56 297 496 127 11 195  
1,464 957 336 1,202 346 836 1,844 873 623 1,507
Metric Ref Type
Anglian
Dŵr Cymru
Northumbrian
Severn Trent
South West
Southern
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target S1.1 PERF
Sewer requisition - written acknowledgement of applications within target S2.1 PERF
Sewer requisition - applications refused/returned/questioned S2.1a INFO
Sewer requisition design – offers issued within target S3.1 PERF
Sewer requisition – constructed and commissioned within agreed extension S4.1 PERF
Sewer requisition – constructed and commissioned - extensions agreed S4.1a INFO
Technical vetting of adoptions & diversions– acknowledgements within target S5.1 PERF
Technical vetting of adoptions & diversions – applications refused/returned/questioned S5.1a INFO
Technical vetting of adoptions & diversions – approval or rejection letters within target S6.1 PERF
Technical vetting of adoptions & diversions – extensions agreed S6.1a INFO
Adoption legal agreement – draft agreements issued within target S7.1 PERF
s106 sewer connection - approval letters issued within target S8.1 PERF
s106 sewer connection - rejection letters issued within target S9.1 PERF
Sewerage Totals
943 313 363 1,303 282 241 1,063 1,226 1,153 650  
40 23 6 35 54 102 50 9 13 13  
40 23 6 35 54 102 50 9 13 13  
18 3 2 26 37 75 35 6 7 17  
8 2 0 0 18 1 0 0 0 1  
8 2 0 0 18 1 0 0 0 1  
605 936 219 588 178 312 526 394 336 1,100  
605 936 219 588 178 312 526 394 336 1,100  
510 861 190 424 132 543 372 450 270 2,398  
510 861 190 424 132 543 372 450 270 2,188  
289 636 113 365 86 100 179 311 131 329  
1,644 818 390 2,425 497 1,163 3,133 872 589 863  
1,809 199 17 0 224 1,053 1,906 667 70 774  
5,866 3,791 1,300 5,166 1,508 3,590 7,264 3,935 2,569 6,145
Metric Ref Type
Anglian
Dŵr Cymru
Northumbrian
Severn Trent
South West
Southern
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target S1.1 PERF
Sewer requisition - written acknowledgement of applications within target S2.1 PERF
Sewer requisition - applications refused/returned/questioned S2.1a INFO
Sewer requisition design – offers issued within target S3.1 PERF
Sewer requisition – constructed and commissioned within agreed extension S4.1 PERF
Sewer requisition – constructed and commissioned - extensions agreed S4.1a INFO
Technical vetting of adoptions & diversions– acknowledgements within target S5.1 PERF
Technical vetting of adoptions & diversions – applications refused/returned/questioned S5.1a INFO
Technical vetting of adoptions & diversions – approval or rejection letters within target S6.1 PERF
Technical vetting of adoptions & diversions – extensions agreed S6.1a INFO
Adoption legal agreement – draft agreements issued within target S7.1 PERF
s106 sewer connection - approval letters issued within target S8.1 PERF
s106 sewer connection - rejection letters issued within target S9.1 PERF
Sewerage Totals
933 312 357 1,235 281 221 1,056 1,217 1,121 649  
39 23 6 34 54 98 49 9 13 11  
14 1 0 22 34 42 0 9 8 0  
4 3 2 26 29 75 23 6 6 17  
6 2 0 0 14 1 0 0 0 1  
2 0 0 0 1 1 0 0 0 0  
588 932 217 588 177 308 501 392 330 1,098  
182 203 115 454 149 128 272 154 266 205  
470 859 189 423 129 532 366 447 266 2,395  
1 0 0 0 0 0 124 0 0 9  
286 630 112 358 85 100 171 308 129 329  
1,593 818 381 2,415 496 1,163 3,117 871 577 861  
1,771 199 14 0 224 1,053 1,905 666 69 773  
5,690 3,778 1,278 5,079 1,489 3,551 7,188 3,916 2,511 6,134

Blank cells in a table represent no activity within the period.

1 Upper quartile = the value above which 25% of the highest performance scores lie.

2 Lower quartile = the value below which 25% of the lowest performance scores lie.