Developer services

Developer Services Levels of Service Report: Quarter 1 (Apr-Jun) 2016-17
Published: 17 July 2016

Filter Data
Key:
Upper quartile performance
Inter-quartile performance
Lower quartile performance
Information metric
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dee Valley
Dŵr Cymru
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
 
Upper Quartile1
Lower Quartile2
Median
Average
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Self-lay application – written acknowledgements within target W9.1 PERF
Self-lay applications - refused / returned/ questioned W9.1a INFO
Self-lay new connection - quotations within target W10.1 PERF
Self-lay <500 plots - written terms (quotations) within target W11.1 PERF
Self-lay design >500 plots - written terms (quotations) within target W12.1 PERF
Self-lay design >500 plots - % of written terms (quotations) extended by agreement W12.1a INFO
Self-lay signed agreement - written acknowledgement of receipt W13.1 PERF
Water provision for testing self-lay mains - within target W14.1 PERF
Water provision for testing self-lay mains - within extended target W14.1a INFO
Provision of permanent supply for self-lay mains – within target W15.1 PERF
Water Average
70.37% 100.00% 100.00% 100.00% 93.33% 100.00% 100.00% 100.00% 98.24% 100.00% 95.12% 100.00% 100.00% 100.00% 85.93% 86.96% 100.00% 92.31%   100.00% 93.33% 100.00% 95.68%  
96.55% 94.71% 63.74% 100.00% 98.28% 100.00% 99.73% 100.00% 99.20% 100.00% 100.00% 99.57% 99.39% 100.00% 99.95% 96.70% 100.00% 99.42%   100.00% 98.28% 99.65% 97.07%  
25.56% 16.50% 36.26% 17.42% 20.69% 29.84% 41.64% 18.71% 64.53% 0.00% 14.55% 39.32% 57.58% 72.09% 23.10% 27.35% 18.21% 34.16%   39.32% 18.21% 26.46% 30.97%  
94.86% 95.95% 99.64% 98.09% 100.00% 100.00% 99.86% 100.00% 99.89% 100.00% 97.30% 98.76% 99.72% 100.00% 100.00% 99.73% 99.86% 99.65%   100.00% 98.76% 99.79% 99.07%  
92.26% 96.30% 98.23% 91.40% 100.00% 98.95% 83.06% 100.00% 97.81% 78.72% 91.02% 99.91% 100.00% 99.13% 98.03% 96.41% 98.22% 98.33%   99.13% 92.26% 98.12% 95.43%  
9.36% 23.75% 11.50% 8.96% 20.48% 15.28% 14.72% 2.71% 14.06% 31.68% 54.99% 17.33% 13.57% 62.21% 11.10% 25.52% 22.38% 47.39%   25.52% 11.50% 16.30% 22.61%  
78.79% 98.21% 100.00% 100.00% 100.00% 100.00% 97.50% 100.00% 99.40% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00%   100.00% 100.00% 100.00% 98.55%  
81.82% 46.43% 11.11% 40.54% 0.00% 61.90% 62.50% 69.23% 85.03% 0.00% 59.26% 93.65% 84.38% 100.00% 17.60% 36.44% 70.59% 95.65%   84.38% 36.44% 62.20% 56.45%  
71.43% 67.65% 100.00% 97.37% 100.00% 100.00% 100.00% 100.00% 99.20% 100.00% 82.14% 100.00% 96.88% 100.00% 77.49% 84.62% 97.06% 98.26%   100.00% 84.62% 98.73% 92.89%  
33.33% 91.67% - 100.00% - 100.00% - 100.00% 100.00% 100.00% - - - 100.00% - - 100.00% 87.50%   100.00% 91.67% 100.00% 91.25%  
5.08% 15.00% 0.00% 5.00% 0.00% 2.70% 0.00% 18.18% 5.30% 0.76% 0.00% 0.00% 0.00% 20.00% 0.00% 0.00% 2.86% 6.50%   5.30% 0.00% 1.73% 4.52%  
0.00% 0.00% - 0.00% - 100.00% - 100.00% - - 63.64% - - - - - 0.00% 80.00%   90.00% 0.00% 31.82% 42.95%  
94.03% 99.05% 100.00% 85.71% 100.00% 100.00% 67.98% 100.00% 100.00% 100.00% 100.00% 96.88% 100.00% 100.00% 82.93% 100.00% 100.00% 98.80%   100.00% 96.88% 100.00% 95.85%  
70.15% 52.38% 80.00% 52.38% 0.00% 71.43% 0.00% 7.69% 59.57% 90.00% 50.00% 8.59% 8.00% 26.67% 56.10% 17.91% 2.94% 12.05%   59.57% 8.00% 38.33% 36.99%  
91.67% 85.71% - 100.00% 100.00% 100.00% 100.00% - 100.00% - 100.00% 100.00% - - 100.00% 100.00% 100.00% 100.00%   100.00% 100.00% 100.00% 98.26%  
83.33% 25.00% - 50.00% 0.00% 0.00% 57.14% - 33.33% - 45.45% 66.67% - - 16.22% 0.00% 0.00% 26.67%   50.00% 0.00% 26.67% 31.06%  
100.00% 100.00% - 100.00% 100.00% 100.00% 100.00% - 100.00% - 98.48% 100.00% - - 100.00% 100.00% 78.10% 100.00%   100.00% 100.00% 100.00% 98.20%  
85.71% 100.00% - 85.71% 100.00% 100.00% 100.00% - 100.00% - 91.67% 100.00% - - 86.96% 89.19% 100.00% 100.00%   100.00% 89.19% 100.00% 95.33%  
- 100.00% - - - - - - - - 100.00% - - - - - 0.00% -   100.00% 0.00% 100.00% 66.67%  
- 0.00% - - - - - - - - 0.00% - - - - - 0.00% -   0.00% 0.00% 0.00% 0.00%  
- 100.00% - 100.00% - - 100.00% - 100.00% - 33.33% 100.00% - - 70.21% 100.00% 100.00% 93.33%   100.00% 93.33% 100.00% 89.69%  
- 100.00% - 100.00% - - 0.00% - 84.21% - 100.00% 100.00% - - 81.82% 97.18% - 95.24%   100.00% 84.21% 97.18% 84.27%  
- 26.32% - - - - 0.00% - 78.95% - 33.33% 0.00% - - 36.36% 38.03% - 57.14%   47.59% 13.16% 34.85% 33.77%  
- 100.00% - 100.00% - - - - 100.00% - 100.00% - - - 66.67% 96.30% - 94.74%   100.00% 94.74% 100.00% 93.96%  
94.71% 96.54% 96.77% 96.66% 99.43% 99.66% 95.36% 100.00% 99.26% 96.36% 96.89% 99.34% 99.77% 99.83% 99.22% 97.62% 95.33% 99.07%   99.43% 96.54% 98.34% 97.88%
Key
Upper quartile performance

Inter-quartile performance

Lower quartile performance

Information metric
Key:
Upper quartile performance
Inter-quartile performance
Lower quartile performance
Information metric
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dee Valley
Dŵr Cymru
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
 
Upper Quartile1
Lower Quartile2
Median
Average
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Self-lay application – written acknowledgements within target W9.1 PERF
Self-lay applications - refused / returned/ questioned W9.1a INFO
Self-lay new connection - quotations within target W10.1 PERF
Self-lay <500 plots - written terms (quotations) within target W11.1 PERF
Self-lay design >500 plots - written terms (quotations) within target W12.1 PERF
Self-lay design >500 plots - % of written terms (quotations) extended by agreement W12.1a INFO
Self-lay signed agreement - written acknowledgement of receipt W13.1 PERF
Water provision for testing self-lay mains - within target W14.1 PERF
Water provision for testing self-lay mains - within extended target W14.1a INFO
Provision of permanent supply for self-lay mains – within target W15.1 PERF
Water Average
68.38% 98.86% 100.00% 95.05% 97.56% 99.68% 99.11% 100.00% 97.08% 100.00% 93.71% 99.16% 90.57% 83.33% 79.36% 88.85% 91.11% 89.71%   99.16% 89.71% 96.06% 92.86%  
89.95% 98.12% 92.27% 99.76% 99.10% 99.96% 99.28% 100.00% 99.52% 100.00% 99.93% 99.42% 99.19% 94.37% 90.26% 98.80% 99.58% 99.67%   99.76% 98.12% 99.35% 97.73%  
23.88% 14.26% 7.08% 13.90% 26.13% 31.70% 33.71% 5.49% 61.04% 0.15% 15.26% 26.07% 55.99% 49.06% 21.64% 31.65% 9.00% 34.58%   33.71% 13.90% 24.97% 25.59%  
80.40% 98.45% 99.55% 96.16% 100.00% 99.94% 96.35% 99.33% 98.39% 99.91% 95.55% 94.90% 95.53% 99.85% 96.93% 99.87% 96.44% 98.95%   99.85% 96.16% 98.42% 97.03%  
79.94% 95.75% 97.51% 89.01% 100.00% 97.39% 71.63% 99.08% 97.92% 89.01% 89.80% 98.05% 98.92% 93.61% 94.27% 94.64% 95.39% 94.06%   97.92% 89.80% 95.02% 93.11%  
12.92% 23.61% 13.97% 11.47% 12.74% 17.89% 6.53% 1.34% 13.97% 33.90% 47.34% 16.96% 18.91% 33.08% 21.02% 31.76% 18.48% 39.16%   31.76% 12.92% 18.19% 20.84%  
64.74% 93.22% 100.00% 97.87% 100.00% 100.00% 92.41% 95.61% 99.52% 100.00% 100.00% 97.85% 91.20% 89.74% 94.65% 96.15% 94.67% 99.59%   100.00% 93.22% 97.00% 94.85%  
78.91% 35.59% 11.11% 42.55% 7.14% 69.47% 44.66% 53.51% 79.33% 0.00% 44.64% 90.86% 72.00% 71.79% 36.90% 50.42% 79.29% 95.45%   78.91% 36.90% 51.96% 53.54%  
55.56% 82.43% 100.00% 96.43% 95.45% 99.28% 97.08% 90.74% 90.31% 99.83% 80.87% 90.12% 61.21% 94.44% 70.91% 94.70% 77.31% 92.81%   96.43% 80.87% 91.77% 87.19%  
46.67% 83.33% - 100.00% - 100.00% 90.91% 100.00% 90.48% 100.00% 100.00% 0.00% 50.00% 60.00% 75.00% 100.00% 100.00% 79.17%   100.00% 67.50% 90.69% 79.72%  
4.10% 10.84% 0.00% 3.45% 0.00% 4.79% 3.12% 10.00% 3.63% 0.17% 1.71% 0.61% 3.33% 21.74% 0.39% 1.05% 2.46% 5.44%   4.79% 0.61% 3.22% 4.27%  
0.00% 18.75% - 0.00% - 71.43% 50.00% 23.08% 100.00% - 86.11% - - 0.00% - 50.00% 50.00% 62.50%   66.96% 9.38% 50.00% 42.66%  
70.18% 98.10% 100.00% 76.19% 100.00% 100.00% 76.35% 90.63% 100.00% 98.36% 100.00% 93.29% 97.99% 81.97% 61.08% 98.75% 95.83% 99.19%   100.00% 81.97% 98.04% 90.99%  
47.77% 44.05% 80.77% 40.48% 21.88% 65.28% 0.43% 12.50% 59.65% 86.89% 53.16% 8.50% 2.01% 16.39% 44.86% 20.83% 5.83% 12.43%   53.16% 12.43% 31.18% 34.65%  
82.26% 92.54% - 95.00% 100.00% 100.00% 97.62% 100.00% 100.00% 100.00% 100.00% 100.00% - 0.00% 90.71% 100.00% 33.33% 100.00%   100.00% 91.63% 100.00% 86.97%  
68.00% 23.88% - 65.00% 0.00% 0.00% 38.10% 0.00% 61.11% 0.00% 26.53% 63.64% - 0.00% 12.14% 5.71% 0.00% 40.74%   50.93% 0.00% 18.01% 25.30%  
94.00% 99.21% 100.00% 100.00% 100.00% 100.00% 100.00% - 99.96% 100.00% 90.58% 100.00% - - 99.79% 100.00% 86.25% 100.00%   100.00% 99.21% 100.00% 97.99%  
81.82% 93.75% 100.00% 88.89% 100.00% 100.00% 100.00% - 86.02% - 84.78% 100.00% - 25.00% 78.46% 95.73% 66.67% 97.56%   100.00% 81.82% 93.75% 86.58%  
- 62.50% - 100.00% - - - - 66.67% - 100.00% 100.00% - - - 100.00% 0.00% 100.00%   100.00% 64.58% 100.00% 78.65%  
- 12.50% - 0.00% - - - - 0.00% - 0.00% 0.00% - - - 66.67% 0.00% 100.00%   39.58% 0.00% 0.00% 22.40%  
100.00% 98.80% - 86.67% - 83.33% 91.67% 100.00% 90.91% - 75.00% 77.78% - - 75.51% 99.22% 83.33% 93.22%   98.80% 83.33% 90.91% 88.88%  
100.00% 98.39% - 93.33% 100.00% - 60.00% - 63.46% - 100.00% 100.00% - - 68.42% 96.34% - 94.83%   100.00% 68.42% 96.34% 88.62%  
12.50% 17.74% - 71.43% 100.00% - 0.00% - 71.15% - 27.78% 0.00% - - 36.84% 43.22% - 58.93%   71.15% 12.50% 36.84% 39.96%  
100.00% 99.12% - 100.00% - - - - 98.10% - 97.14% 100.00% - - 73.68% 81.82% - 97.59%   100.00% 97.14% 98.10% 94.16%  
81.44% 97.63% 98.24% 95.14% 99.73% 99.08% 90.07% 99.25% 98.45% 97.75% 93.93% 96.53% 96.57% 97.84% 95.66% 97.87% 95.29% 97.18%   98.24% 95.29% 97.41% 95.98%
Key
Upper quartile performance

Inter-quartile performance

Lower quartile performance

Information metric
Performance metric
Information metric
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dee Valley
Dŵr Cymru
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Self-lay application – written acknowledgements within target W9.1 PERF
Self-lay applications - refused / returned/ questioned W9.1a INFO
Self-lay new connection - quotations within target W10.1 PERF
Self-lay <500 plots - written terms (quotations) within target W11.1 PERF
Self-lay design >500 plots - written terms (quotations) within target W12.1 PERF
Self-lay design >500 plots - % of written terms (quotations) extended by agreement W12.1a INFO
Self-lay signed agreement - written acknowledgement of receipt W13.1 PERF
Water provision for testing self-lay mains - within target W14.1 PERF
Water provision for testing self-lay mains - within extended target W14.1a INFO
Provision of permanent supply for self-lay mains – within target W15.1 PERF
20-49 100-199 10-19 10-19 10-19 50-99 20-49 1-5 100-199 20-49 20-49 50-99 10-19 1-5 100-199 100-199 50-99 20-49  
500-999 1K-3K 50-99 300-499 50-99 500-999 500-999 100-199 1K-3K 500-999 300-499 500-999 300-499 20-49 1K-3K 500-999 300-499 500-999  
500-999 1K-3K 50-99 300-499 50-99 500-999 500-999 100-199 1K-3K 500-999 300-499 500-999 300-499 20-49 1K-3K 500-999 300-499 500-999  
3K-5K 3K-5K 500-999 1K-3K 100-199 1K-3K 5K-10K 300-499 5K-10K 5K-10K 3K-5K 1K-3K 3K-5K 1K-3K 10K-25K 1K-3K 1K-3K 3K-5K  
1K-3K 3K-5K 300-499 500-999 50-99 1K-3K 3K-5K 500-999 3K-5K 1K-3K 500-999 1K-3K 1K-3K 300-499 5K-10K 1K-3K 1K-3K 1K-3K  
1K-3K 3K-5K 300-499 500-999 50-99 1K-3K 3K-5K 500-999 3K-5K 1K-3K 500-999 1K-3K 1K-3K 300-499 5K-10K 1K-3K 1K-3K 1K-3K  
50-99 50-99 5-9 20-49 5-9 20-49 100-199 20-49 100-199 100-199 20-49 50-99 20-49 5-9 100-199 100-199 50-99 20-49  
50-99 50-99 5-9 20-49 5-9 20-49 100-199 20-49 100-199 100-199 20-49 50-99 20-49 5-9 100-199 100-199 50-99 20-49  
50-99 50-99 5-9 20-49 5-9 20-49 50-99 5-9 100-199 100-199 20-49 20-49 20-49 5-9 100-199 50-99 20-49 100-199  
1-5 10-19 0 1-5 0 1-5 0 1-5 5-9 1-5 0 0 0 1-5 0 0 1-5 5-9  
50-99 50-99 5-9 20-49 5-9 20-49 50-99 10-19 100-199 100-199 20-49 20-49 20-49 10-19 100-199 50-99 20-49 100-199  
1-5 5-9 0 1-5 0 1-5 0 1-5 0 0 10-19 0 0 0 0 0 1-5 5-9  
50-99 100-199 5-9 20-49 5-9 10-19 100-199 10-19 20-49 20-49 20-49 100-199 20-49 10-19 20-49 100-199 20-49 50-99  
50-99 100-199 5-9 20-49 5-9 10-19 100-199 10-19 20-49 20-49 20-49 100-199 20-49 10-19 20-49 100-199 20-49 50-99  
10-19 20-49 0 5-9 1-5 10-19 5-9 0 5-9 0 10-19 5-9 0 0 20-49 1-5 1-5 10-19  
10-19 20-49 0 5-9 1-5 10-19 5-9 0 5-9 0 10-19 5-9 0 0 20-49 1-5 1-5 10-19  
1K-3K 1K-3K 0 300-499 20-49 50-99 300-499 0 500-999 0 1K-3K 200-299 0 0 3K-5K 50-99 500-999 1-5  
5-9 20-49 0 5-9 1-5 1-5 5-9 0 10-19 0 10-19 1-5 0 0 20-49 50-99 1-5 10-19  
0 1-5 0 0 0 0 0 0 0 0 1-5 0 0 0 0 0 1-5 0  
0 1-5 0 0 0 0 0 0 0 0 1-5 0 0 0 0 0 1-5 0  
0 20-49 0 1-5 0 0 1-5 0 20-49 0 1-5 5-9 0 0 20-49 50-99 5-9 10-19  
0 10-19 0 1-5 0 0 1-5 0 10-19 0 5-9 5-9 0 0 10-19 50-99 0 20-49  
0 10-19 0 0 0 0 1-5 0 10-19 0 5-9 5-9 0 0 10-19 50-99 0 20-49  
0 20-49 0 1-5 0 0 0 0 100-199 0 5-9 0 0 0 5-9 20-49 0 10-19  
Key
Performance metric

Information metric
Performance metric
Information metric
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dee Valley
Dŵr Cymru
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Self-lay application – written acknowledgements within target W9.1 PERF
Self-lay applications - refused / returned/ questioned W9.1a INFO
Self-lay new connection - quotations within target W10.1 PERF
Self-lay <500 plots - written terms (quotations) within target W11.1 PERF
Self-lay design >500 plots - written terms (quotations) within target W12.1 PERF
Self-lay design >500 plots - % of written terms (quotations) extended by agreement W12.1a INFO
Self-lay signed agreement - written acknowledgement of receipt W13.1 PERF
Water provision for testing self-lay mains - within target W14.1 PERF
Water provision for testing self-lay mains - within extended target W14.1a INFO
Provision of permanent supply for self-lay mains – within target W15.1 PERF
100-199 300-499 20-49 100-199 20-49 300-499 200-299 10-19 500-999 200-299 100-199 200-299 50-99 10-19 500-999 500-999 100-199 100-199  
1K-3K 3K-5K 300-499 1K-3K 200-299 1K-3K 3K-5K 1K-3K 5K-10K 1K-3K 1K-3K 3K-5K 1K-3K 300-499 5K-10K 3K-5K 1K-3K 3K-5K  
1K-3K 3K-5K 300-499 1K-3K 200-299 1K-3K 3K-5K 1K-3K 5K-10K 1K-3K 1K-3K 3K-5K 1K-3K 300-499 5K-10K 3K-5K 1K-3K 3K-5K  
10K-25K 10K-25K 1K-3K 5K-10K 500-999 10K-25K 25K-50K 1K-3K 10K-25K 10K-25K 10K-25K 10K-25K 10K-25K 3K-5K 100K-150K 5K-10K 5K-10K 10K-25K  
5K-10K 10K-25K 1K-3K 3K-5K 300-499 5K-10K 10K-25K 1K-3K 10K-25K 5K-10K 3K-5K 5K-10K 5K-10K 1K-3K 25K-50K 3K-5K 5K-10K 5K-10K  
5K-10K 10K-25K 1K-3K 3K-5K 300-499 5K-10K 10K-25K 1K-3K 10K-25K 5K-10K 3K-5K 5K-10K 5K-10K 1K-3K 25K-50K 3K-5K 5K-10K 5K-10K  
300-499 300-499 20-49 50-99 10-19 100-199 500-999 100-199 500-999 500-999 100-199 100-199 100-199 20-49 500-999 500-999 100-199 200-299  
200-299 300-499 20-49 50-99 10-19 100-199 500-999 100-199 500-999 500-999 100-199 100-199 100-199 20-49 500-999 500-999 100-199 200-299  
300-499 200-299 20-49 50-99 20-49 100-199 300-499 50-99 500-999 500-999 100-199 100-199 100-199 20-49 1K-3K 200-299 100-199 300-499  
10-19 20-49 0 1-5 0 5-9 10-19 5-9 20-49 1-5 1-5 1-5 1-5 10-19 1-5 1-5 1-5 20-49  
300-499 300-499 20-49 50-99 20-49 100-199 300-499 50-99 500-999 500-999 100-199 100-199 100-199 20-49 1K-3K 200-299 100-199 300-499  
5-9 10-19 0 1-5 0 5-9 1-5 10-19 1-5 0 20-49 0 0 1-5 0 1-5 1-5 10-19  
200-299 300-499 20-49 50-99 20-49 50-99 500-999 20-49 100-199 100-199 100-199 300-499 100-199 50-99 100-199 300-499 100-199 300-499  
200-299 300-499 20-49 50-99 20-49 50-99 500-999 20-49 100-199 100-199 100-199 300-499 100-199 50-99 100-199 300-499 100-199 300-499  
50-99 100-199 0 20-49 5-9 50-99 20-49 1-5 50-99 5-9 20-49 10-19 0 1-5 100-199 20-49 5-9 20-49  
50-99 100-199 0 20-49 5-9 50-99 20-49 1-5 50-99 5-9 20-49 10-19 0 1-5 100-199 20-49 5-9 20-49  
1K-3K 10K-25K 20-49 1K-3K 100-199 200-299 500-999 0 5K-10K 300-499 3K-5K 300-499 0 0 3K-5K 100-199 1K-3K 1-5  
20-49 50-99 1-5 10-19 1-5 5-9 10-19 0 50-99 0 20-49 5-9 0 1-5 50-99 200-299 5-9 20-49  
0 10-19 0 1-5 0 0 0 0 1-5 0 1-5 1-5 0 0 0 1-5 1-5 1-5  
0 10-19 0 1-5 0 0 0 0 1-5 0 1-5 1-5 0 0 0 1-5 1-5 1-5  
1-5 50-99 0 10-19 0 5-9 10-19 1-5 50-99 0 10-19 5-9 0 0 100-199 200-299 5-9 50-99  
5-9 50-99 0 10-19 1-5 0 5-9 0 50-99 0 10-19 5-9 0 0 10-19 200-299 0 50-99  
5-9 50-99 0 10-19 1-5 0 5-9 0 50-99 0 10-19 5-9 0 0 10-19 200-299 0 50-99  
10-19 100-199 0 5-9 0 0 0 0 200-299 0 20-49 1-5 0 0 10-19 50-99 0 50-99  
Key
Performance metric

Information metric

Chart 1: Developer Services levels of service performance - % within target and activity levels water supply
Quarter 1 (Apr-Jun) 2016-17

This report
Industry Average
Volumes

Chart 2: Developer Services levels of service performance - % within target and activity levels water supply
Rolling year to date

This report
Industry Average
Volumes

Chart 3: Developer Services levels of service performance - % within target and activity levels water supply
Latest 4 quarters

Q2 2015
Q3 2015
Q4 2015
This report
Industry Average
Volumes
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dee Valley
Dŵr Cymru
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Self-lay application – written acknowledgements within target W9.1 PERF
Self-lay applications - refused / returned/ questioned W9.1a INFO
Self-lay new connection - quotations within target W10.1 PERF
Self-lay <500 plots - written terms (quotations) within target W11.1 PERF
Self-lay design >500 plots - written terms (quotations) within target W12.1 PERF
Self-lay design >500 plots - % of written terms (quotations) extended by agreement W12.1a INFO
Self-lay signed agreement - written acknowledgement of receipt W13.1 PERF
Water provision for testing self-lay mains - within target W14.1 PERF
Water provision for testing self-lay mains - within extended target W14.1a INFO
Provision of permanent supply for self-lay mains – within target W15.1 PERF
Water Totals
27 124 11 12 15 67 49 3 170 43 41 54 15 2 135 115 52 26  
579 1,097 91 310 58 707 754 139 1,246 694 330 702 495 43 2,117 819 357 685  
579 1,097 91 310 58 707 754 139 1,246 694 330 702 495 43 2,117 819 357 685  
3,951 3,997 837 1,520 138 2,984 8,325 487 6,639 6,027 3,702 2,510 4,345 1,341 19,872 1,845 1,434 3,765  
2,843 3,162 339 837 83 1,905 3,146 627 3,144 1,471 802 2,308 1,908 344 9,189 1,113 1,233 2,511  
2,843 3,162 339 837 83 1,905 3,146 627 3,144 1,471 802 2,308 1,908 344 9,189 1,113 1,233 2,511  
66 56 9 37 6 42 120 39 167 196 27 63 32 5 125 118 51 46  
66 56 9 37 6 42 120 39 167 196 27 63 32 5 125 118 51 46  
56 68 7 38 6 36 94 9 125 130 28 35 32 8 191 65 34 115  
3 12 0 2 0 1 0 2 7 1 0 0 0 2 0 0 1 8  
59 80 7 40 6 37 94 11 132 131 28 35 32 10 191 65 35 123  
3 6 0 2 0 1 0 2 0 0 11 0 0 0 0 0 1 5  
67 105 5 21 9 14 178 13 47 40 36 128 25 15 41 134 34 83  
67 105 5 21 9 14 178 13 47 40 36 128 25 15 41 134 34 83  
12 28 0 6 2 16 7 0 6 0 11 9 0 0 37 3 1 15  
12 28 0 6 2 16 7 0 6 0 11 9 0 0 37 3 1 15  
1,626 1,818 0 374 30 71 438 0 907 0 1,648 201 0 0 3,097 90 717 1  
7 25 0 7 1 2 6 0 12 0 12 4 0 0 23 74 1 11  
0 2 0 0 0 0 0 0 0 0 2 0 0 0 0 0 1 0  
0 2 0 0 0 0 0 0 0 0 2 0 0 0 0 0 1 0  
0 22 0 4 0 0 4 0 34 0 3 5 0 0 47 60 5 15  
0 19 0 1 0 0 2 0 19 0 6 5 0 0 11 71 0 21  
0 19 0 0 0 0 2 0 19 0 6 5 0 0 11 71 0 21  
0 36 0 1 0 0 0 0 119 0 8 0 0 0 9 27 0 19  
9,237 10,571 1,299 3,170 348 5,845 13,123 1,319 12,642 8,602 6,656 6,024 6,852 1,760 34,894 4,534 3,921 7,321
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dee Valley
Dŵr Cymru
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Self-lay application – written acknowledgements within target W9.1 PERF
Self-lay applications - refused / returned/ questioned W9.1a INFO
Self-lay new connection - quotations within target W10.1 PERF
Self-lay <500 plots - written terms (quotations) within target W11.1 PERF
Self-lay design >500 plots - written terms (quotations) within target W12.1 PERF
Self-lay design >500 plots - % of written terms (quotations) extended by agreement W12.1a INFO
Self-lay signed agreement - written acknowledgement of receipt W13.1 PERF
Water provision for testing self-lay mains - within target W14.1 PERF
Water provision for testing self-lay mains - within extended target W14.1a INFO
Provision of permanent supply for self-lay mains – within target W15.1 PERF
Water Totals
19 124 11 12 14 67 49 3 167 43 39 54 15 2 116 100 52 24  
559 1,039 58 310 57 707 752 139 1,236 694 330 699 492 43 2,116 792 357 681  
148 181 33 54 12 211 314 26 804 0 48 276 285 31 489 224 65 234  
3,748 3,835 834 1,491 138 2,984 8,313 487 6,632 6,027 3,602 2,479 4,333 1,341 19,872 1,840 1,432 3,752  
2,623 3,045 333 765 83 1,885 2,613 627 3,075 1,158 730 2,306 1,908 341 9,008 1,073 1,211 2,469  
266 751 39 75 17 291 463 17 442 466 441 400 259 214 1,020 284 276 1,190  
52 55 9 37 6 42 117 39 166 196 27 63 32 5 125 118 51 46  
54 26 1 15 0 26 75 27 142 0 16 59 27 5 22 43 36 44  
40 46 7 37 6 36 94 9 124 130 23 35 31 8 148 55 33 113  
1 11 0 2 0 1 0 2 7 1 0 0 0 2 0 0 1 7  
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0  
0 0 0 0 0 1 0 2 0 0 7 0 0 0 0 0 0 4  
63 104 5 18 9 14 121 13 47 40 36 124 25 15 34 134 34 82  
47 55 4 11 0 10 0 1 28 36 18 11 2 4 23 24 1 10  
11 24 0 6 2 16 7 0 6 0 11 9 0 0 37 3 1 15  
10 7 0 3 0 0 4 0 2 0 5 6 0 0 6 0 0 4  
1,626 1,818 0 374 30 71 438 0 907 0 1,623 201 0 0 3,097 90 560 1  
6 25 0 6 1 2 6 0 12 0 11 4 0 0 20 66 1 11  
0 2 0 0 0 0 0 0 0 0 2 0 0 0 0 0 0 0  
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0  
0 22 0 4 0 0 4 0 34 0 1 5 0 0 33 60 5 14  
0 19 0 1 0 0 0 0 16 0 6 5 0 0 9 69 0 20  
0 5 0 0 0 0 0 0 15 0 2 0 0 0 4 27 0 12  
0 36 0 1 0 0 0 0 119 0 8 0 0 0 6 26 0 18  
8,748 10,205 1,257 3,064 346 5,825 12,514 1,319 12,548 8,289 6,449 5,984 6,836 1,757 34,621 4,426 3,738 7,253
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dee Valley
Dŵr Cymru
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Self-lay application – written acknowledgements within target W9.1 PERF
Self-lay applications - refused / returned/ questioned W9.1a INFO
Self-lay new connection - quotations within target W10.1 PERF
Self-lay <500 plots - written terms (quotations) within target W11.1 PERF
Self-lay design >500 plots - written terms (quotations) within target W12.1 PERF
Self-lay design >500 plots - % of written terms (quotations) extended by agreement W12.1a INFO
Self-lay signed agreement - written acknowledgement of receipt W13.1 PERF
Water provision for testing self-lay mains - within target W14.1 PERF
Water provision for testing self-lay mains - within extended target W14.1a INFO
Provision of permanent supply for self-lay mains – within target W15.1 PERF
Water Totals
117 437 37 101 41 312 225 14 719 232 143 239 53 18 659 511 180 136  
2,398 4,684 466 1,245 222 2,751 3,035 1,712 5,200 2,731 1,455 3,111 1,979 373 9,726 4,013 1,422 3,048  
2,211 4,684 466 1,245 222 2,751 3,035 1,712 5,200 2,731 1,455 3,111 1,979 373 9,726 4,013 1,422 3,048  
22,372 17,367 2,669 8,043 513 11,752 35,862 2,527 24,901 20,332 12,952 13,337 16,047 4,561 101,319 9,372 6,407 12,429  
9,298 13,894 1,403 3,338 463 7,736 13,869 2,165 13,771 6,263 3,441 8,674 7,048 1,252 33,618 4,610 5,080 8,770  
8,235 13,894 1,403 3,338 463 7,736 13,869 2,165 13,771 6,263 3,441 8,674 7,048 1,324 33,618 4,610 5,080 8,770  
312 354 36 94 14 190 580 114 624 787 112 186 125 39 710 597 169 242  
275 354 36 94 14 190 580 114 624 787 112 186 125 39 710 597 169 242  
351 296 42 84 22 139 342 54 557 600 115 162 116 36 1,014 283 119 417  
15 36 0 3 0 7 11 6 21 1 2 1 4 10 4 3 3 24  
366 332 42 87 22 146 353 60 578 601 117 163 120 46 1,018 286 122 441  
5 16 0 2 0 7 4 13 1 0 36 0 0 2 0 2 2 16  
275 420 26 84 32 72 702 32 171 122 179 447 149 61 185 480 120 370  
247 420 26 84 32 72 702 32 171 122 158 447 149 61 185 480 120 370  
62 134 0 20 7 50 42 3 54 7 49 11 0 2 140 35 6 27  
50 134 0 20 7 50 42 4 54 7 49 11 0 2 140 35 6 27  
2,852 10,670 24 1,651 173 203 613 0 7,566 452 4,682 410 0 0 4,804 177 1,142 3  
33 96 1 18 2 6 17 0 93 0 46 8 0 4 65 281 6 41  
0 16 0 2 0 0 0 0 3 0 2 2 0 0 0 3 1 1  
0 16 0 2 0 0 0 0 3 0 2 2 0 0 0 3 1 1  
2 83 0 15 0 6 12 3 66 0 12 9 0 0 147 257 6 59  
8 62 0 15 1 0 5 0 52 0 18 5 0 0 19 273 0 58  
8 62 0 14 1 0 5 0 52 0 18 5 0 0 19 273 0 56  
11 113 0 8 0 0 0 0 210 0 35 2 0 0 19 77 0 83  
38,106 48,662 4,704 14,721 1,490 23,224 55,315 6,630 54,008 31,527 23,243 26,604 25,521 6,356 152,429 20,972 14,661 25,708
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dee Valley
Dŵr Cymru
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Self-lay application – written acknowledgements within target W9.1 PERF
Self-lay applications - refused / returned/ questioned W9.1a INFO
Self-lay new connection - quotations within target W10.1 PERF
Self-lay <500 plots - written terms (quotations) within target W11.1 PERF
Self-lay design >500 plots - written terms (quotations) within target W12.1 PERF
Self-lay design >500 plots - % of written terms (quotations) extended by agreement W12.1a INFO
Self-lay signed agreement - written acknowledgement of receipt W13.1 PERF
Water provision for testing self-lay mains - within target W14.1 PERF
Water provision for testing self-lay mains - within extended target W14.1a INFO
Provision of permanent supply for self-lay mains – within target W15.1 PERF
Water Totals
80 432 37 96 40 311 223 14 698 232 134 237 48 15 523 454 164 122  
2,157 4,596 430 1,242 220 2,750 3,013 1,712 5,175 2,731 1,454 3,093 1,963 352 8,779 3,965 1,416 3,038  
528 668 33 173 58 872 1,023 94 3,174 4 222 811 1,108 183 2,105 1,270 128 1,054  
17,986 17,098 2,657 7,734 513 11,745 34,554 2,510 24,499 20,314 12,376 12,657 15,330 4,554 98,205 9,360 6,179 12,298  
7,433 13,304 1,368 2,971 463 7,534 9,935 2,145 13,485 5,575 3,090 8,505 6,972 1,172 31,691 4,363 4,846 8,249  
1,064 3,281 196 383 59 1,384 906 29 1,924 2,123 1,629 1,471 1,333 438 7,066 1,464 939 3,434  
202 330 36 92 14 190 536 109 621 787 112 182 114 35 672 574 160 241  
217 126 4 40 1 132 259 61 495 0 50 169 90 28 262 301 134 231  
195 244 42 81 21 138 332 49 503 599 93 146 71 34 719 268 92 387  
7 30 0 3 0 7 10 6 19 1 2 0 2 6 3 3 3 19  
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0  
0 3 0 0 0 5 2 3 1 0 31 0 0 0 0 1 1 10  
193 412 26 64 32 72 536 29 171 120 179 417 146 50 113 474 115 367  
118 185 21 34 7 47 3 4 102 106 84 38 3 10 83 100 7 46  
51 124 0 19 7 50 41 3 54 7 49 11 0 0 127 35 2 27  
34 32 0 13 0 0 16 0 33 0 13 7 0 0 17 2 0 11  
2,681 10,586 24 1,651 173 203 613 0 7,563 452 4,241 410 0 0 4,794 177 985 3  
27 90 1 16 2 6 17 0 80 0 39 8 0 1 51 269 4 40  
0 10 0 2 0 0 0 0 2 0 2 2 0 0 0 3 0 1  
0 2 0 0 0 0 0 0 0 0 0 0 0 0 0 2 0 1  
2 82 0 13 0 5 11 3 60 0 9 7 0 0 111 255 5 55  
8 61 0 14 1 0 3 0 33 0 18 5 0 0 13 263 0 55  
1 11 0 10 1 0 0 0 37 0 5 0 0 0 7 118 0 33  
11 112 0 8 0 0 0 0 206 0 34 2 0 0 14 63 0 81  
31,033 47,511 4,621 14,006 1,486 23,011 49,824 6,580 53,169 30,818 21,832 25,682 24,646 6,219 145,815 20,526 13,971 24,983
Key:
Upper quartile performance
Inter-quartile performance
Lower quartile performance
Information metric
Metric Ref Type
Anglian
Dŵr Cymru
Northumbrian
Severn Trent
South West
Southern
Thames
United Utilities
Wessex
Yorkshire
 
Upper Quartile1
Lower Quartile2
Median
Average
Pre-development enquiry – reports issued within target S1.1 PERF
Sewer requisition - written acknowledgement of applications within target S2.1 PERF
Sewer requisition - applications refused/returned/questioned S2.1a INFO
Sewer requisition design – offers issued within target S3.1 PERF
Sewer requisition – constructed and commissioned within agreed extension S4.1 PERF
Sewer requisition – constructed and commissioned - extensions agreed S4.1a INFO
Technical vetting of adoptions & diversions– acknowledgements within target S5.1 PERF
Technical vetting of adoptions & diversions – applications refused/returned/questioned S5.1a INFO
Technical vetting of adoptions & diversions – approval or rejection letters within target S6.1 PERF
Technical vetting of adoptions & diversions – extensions agreed S6.1a INFO
Adoption legal agreement – draft agreements issued within target S7.1 PERF
s106 sewer connection - approval letters issued within target S8.1 PERF
s106 sewer connection - rejection letters issued within target S9.1 PERF
Sewerage Average
100.00% 100.00% 100.00% 99.70% 100.00% 96.67% 99.63% 99.29% 98.11% 100.00%   100.00% 99.29% 99.85% 99.34%  
100.00% 100.00% - 90.91% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00%   100.00% 100.00% 100.00% 98.99%  
28.57% 0.00% - 90.91% 53.85% 45.83% 0.00% 100.00% 60.00% 0.00%   60.00% 0.00% 45.83% 42.13%  
12.50% - - 100.00% 72.73% 100.00% 75.00% 100.00% 100.00% 100.00%   100.00% 73.86% 100.00% 82.53%  
50.00% - - - - - - - - 100.00%   100.00% 50.00% 75.00% 75.00%  
0.00% - - - - - - - - 0.00%   0.00% 0.00% 0.00% 0.00%  
96.03% 100.00% 100.00% 100.00% 100.00% 100.00% 98.50% 100.00% 100.00% 99.58%   100.00% 99.58% 100.00% 99.41%  
17.22% 19.81% 60.53% 72.60% 84.62% 47.76% 60.15% 5.10% 92.92% 8.90%   72.60% 17.22% 53.96% 46.96%  
87.72% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00%   100.00% 100.00% 100.00% 98.77%  
0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 28.95% 0.00% 0.00% 0.00%   0.00% 0.00% 0.00% 2.89%  
98.57% 99.42% 100.00% 95.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00%   100.00% 99.42% 100.00% 99.30%  
91.21% 100.00% 100.00% 99.66% 99.24% 100.00% 99.87% 100.00% 98.74% 100.00%   100.00% 99.24% 99.94% 98.87%  
97.14% 100.00% 100.00% - 100.00% 100.00% 100.00% 100.00% 100.00% 100.00%   100.00% 100.00% 100.00% 99.68%  
94.64% 99.89% 100.00% 99.37% 99.00% 99.77% 99.61% 99.78% 98.88% 99.93%   99.89% 99.00% 99.69% 99.09%
Key
Upper quartile performance

Inter-quartile performance

Lower quartile performance

Information metric
Key:
Upper quartile performance
Inter-quartile performance
Lower quartile performance
Information metric
Metric Ref Type
Anglian
Dŵr Cymru
Northumbrian
Severn Trent
South West
Southern
Thames
United Utilities
Wessex
Yorkshire
 
Upper Quartile1
Lower Quartile2
Median
Average
Pre-development enquiry – reports issued within target S1.1 PERF
Sewer requisition - written acknowledgement of applications within target S2.1 PERF
Sewer requisition - applications refused/returned/questioned S2.1a INFO
Sewer requisition design – offers issued within target S3.1 PERF
Sewer requisition – constructed and commissioned within agreed extension S4.1 PERF
Sewer requisition – constructed and commissioned - extensions agreed S4.1a INFO
Technical vetting of adoptions & diversions– acknowledgements within target S5.1 PERF
Technical vetting of adoptions & diversions – applications refused/returned/questioned S5.1a INFO
Technical vetting of adoptions & diversions – approval or rejection letters within target S6.1 PERF
Technical vetting of adoptions & diversions – extensions agreed S6.1a INFO
Adoption legal agreement – draft agreements issued within target S7.1 PERF
s106 sewer connection - approval letters issued within target S8.1 PERF
s106 sewer connection - rejection letters issued within target S9.1 PERF
Sewerage Average
98.43% 99.68% 97.30% 95.68% 99.65% 85.07% 98.83% 99.08% 96.33% 99.38%   99.38% 96.33% 98.63% 96.94%  
96.88% 100.00% 100.00% 97.22% 100.00% 97.83% 92.00% 100.00% 100.00% 92.31%   100.00% 96.88% 98.91% 97.62%  
40.63% 4.17% 0.00% 58.33% 76.36% 27.17% 0.00% 100.00% 54.55% 7.69%   58.33% 4.17% 33.90% 36.89%  
13.33% 100.00% 100.00% 100.00% 77.27% 98.72% 59.26% 100.00% 100.00% 100.00%   100.00% 77.27% 100.00% 84.86%  
66.67% 100.00% - - 59.09% 100.00% - - - 100.00%   100.00% 66.67% 100.00% 85.15%  
22.22% 0.00% - - 0.00% 50.00% - - - 0.00%   22.22% 0.00% 0.00% 14.44%  
97.19% 99.43% 99.18% 100.00% 99.44% 98.43% 91.26% 99.01% 98.95% 99.68%   99.44% 98.43% 99.10% 98.26%  
26.14% 30.58% 48.16% 72.58% 88.70% 42.77% 51.79% 58.06% 72.28% 23.70%   72.28% 30.58% 49.98% 51.48%  
88.75% 99.89% 99.41% 98.34% 97.90% 95.13% 97.16% 99.56% 98.10% 99.83%   99.56% 97.16% 98.22% 97.41%  
0.42% 0.00% 0.00% 0.00% 0.00% 0.00% 37.22% 0.00% 0.00% 0.00%   0.00% 0.00% 0.00% 3.76%  
98.61% 98.84% 100.00% 95.26% 95.95% 100.00% 93.38% 97.75% 99.27% 99.69%   99.69% 95.95% 98.73% 97.87%  
96.54% 100.00% 97.41% 98.91% 99.59% 97.04% 97.51% 99.77% 94.97% 99.75%   99.75% 97.04% 98.21% 98.15%  
97.75% 100.00% 76.92% - 100.00% 100.00% 99.79% 99.39% 89.74% 99.87%   100.00% 97.75% 99.79% 95.94%  
96.49% 99.63% 98.03% 97.92% 98.11% 97.06% 97.64% 99.23% 96.44% 99.73%   99.23% 97.06% 97.97% 98.03%
Key
Upper quartile performance

Inter-quartile performance

Lower quartile performance

Information metric
Performance metric
Information metric
Metric Ref Type
Anglian
Dŵr Cymru
Northumbrian
Severn Trent
South West
Southern
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target S1.1 PERF
Sewer requisition - written acknowledgement of applications within target S2.1 PERF
Sewer requisition - applications refused/returned/questioned S2.1a INFO
Sewer requisition design – offers issued within target S3.1 PERF
Sewer requisition – constructed and commissioned within agreed extension S4.1 PERF
Sewer requisition – constructed and commissioned - extensions agreed S4.1a INFO
Technical vetting of adoptions & diversions– acknowledgements within target S5.1 PERF
Technical vetting of adoptions & diversions – applications refused/returned/questioned S5.1a INFO
Technical vetting of adoptions & diversions – approval or rejection letters within target S6.1 PERF
Technical vetting of adoptions & diversions – extensions agreed S6.1a INFO
Adoption legal agreement – draft agreements issued within target S7.1 PERF
s106 sewer connection - approval letters issued within target S8.1 PERF
s106 sewer connection - rejection letters issued within target S9.1 PERF
200-299 50-99 50-99 300-499 50-99 50-99 200-299 200-299 300-499 100-199  
5-9 5-9 0 10-19 10-19 20-49 10-19 1-5 5-9 1-5  
5-9 5-9 0 10-19 10-19 20-49 10-19 1-5 5-9 1-5  
5-9 0 0 5-9 10-19 10-19 10-19 1-5 1-5 1-5  
1-5 0 0 0 0 0 0 0 0 1-5  
1-5 0 0 0 0 0 0 0 0 1-5  
100-199 200-299 20-49 100-199 50-99 50-99 100-199 50-99 100-199 200-299  
100-199 200-299 20-49 100-199 50-99 50-99 100-199 50-99 100-199 200-299  
100-199 100-199 20-49 100-199 20-49 100-199 50-99 100-199 50-99 500-999  
100-199 100-199 20-49 100-199 20-49 100-199 50-99 100-199 50-99 300-499  
50-99 100-199 10-19 50-99 10-19 20-49 20-49 50-99 20-49 50-99  
300-499 100-199 50-99 500-999 100-199 200-299 500-999 200-299 100-199 100-199  
300-499 20-49 5-9 0 50-99 200-299 300-499 100-199 10-19 100-199  
Key
Performance metric

Information metric
Performance metric
Information metric
Metric Ref Type
Anglian
Dŵr Cymru
Northumbrian
Severn Trent
South West
Southern
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target S1.1 PERF
Sewer requisition - written acknowledgement of applications within target S2.1 PERF
Sewer requisition - applications refused/returned/questioned S2.1a INFO
Sewer requisition design – offers issued within target S3.1 PERF
Sewer requisition – constructed and commissioned within agreed extension S4.1 PERF
Sewer requisition – constructed and commissioned - extensions agreed S4.1a INFO
Technical vetting of adoptions & diversions– acknowledgements within target S5.1 PERF
Technical vetting of adoptions & diversions – applications refused/returned/questioned S5.1a INFO
Technical vetting of adoptions & diversions – approval or rejection letters within target S6.1 PERF
Technical vetting of adoptions & diversions – extensions agreed S6.1a INFO
Adoption legal agreement – draft agreements issued within target S7.1 PERF
s106 sewer connection - approval letters issued within target S8.1 PERF
s106 sewer connection - rejection letters issued within target S9.1 PERF
500-999 300-499 300-499 1K-3K 200-299 200-299 1K-3K 1K-3K 1K-3K 500-999  
20-49 20-49 1-5 20-49 50-99 50-99 20-49 5-9 10-19 10-19  
20-49 20-49 1-5 20-49 50-99 50-99 20-49 5-9 10-19 10-19  
10-19 5-9 1-5 20-49 20-49 50-99 20-49 5-9 5-9 20-49  
5-9 1-5 0 0 20-49 1-5 0 0 0 1-5  
5-9 1-5 0 0 20-49 1-5 0 0 0 1-5  
500-999 500-999 200-299 500-999 100-199 300-499 300-499 300-499 200-299 500-999  
500-999 500-999 200-299 500-999 100-199 300-499 300-499 300-499 200-299 500-999  
300-499 500-999 100-199 300-499 100-199 500-999 300-499 300-499 200-299 1K-3K  
300-499 500-999 100-199 300-499 100-199 500-999 300-499 300-499 200-299 1K-3K  
200-299 500-999 100-199 300-499 50-99 50-99 100-199 300-499 100-199 300-499  
1K-3K 500-999 300-499 1K-3K 300-499 1K-3K 3K-5K 500-999 500-999 500-999  
1K-3K 100-199 10-19 0 200-299 500-999 1K-3K 500-999 50-99 500-999  
Key
Performance metric

Information metric

Chart 1: Developer Services levels of service performance - % within target and activity levels sewerage
Quarter 1 (Apr-Jun) 2016-17

This report
Industry Average
Volumes

Chart 2: Developer Services levels of service performance - % within target and activity levels sewerage
Rolling year to date

This report
Industry Average
Volumes

Chart 3: Developer Services levels of service performance - % within target and activity levels sewerage
Latest 4 quarters

Q2 2015
Q3 2015
Q4 2015
This report
Industry Average
Volumes
Metric Ref Type
Anglian
Dŵr Cymru
Northumbrian
Severn Trent
South West
Southern
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target S1.1 PERF
Sewer requisition - written acknowledgement of applications within target S2.1 PERF
Sewer requisition - applications refused/returned/questioned S2.1a INFO
Sewer requisition design – offers issued within target S3.1 PERF
Sewer requisition – constructed and commissioned within agreed extension S4.1 PERF
Sewer requisition – constructed and commissioned - extensions agreed S4.1a INFO
Technical vetting of adoptions & diversions– acknowledgements within target S5.1 PERF
Technical vetting of adoptions & diversions – applications refused/returned/questioned S5.1a INFO
Technical vetting of adoptions & diversions – approval or rejection letters within target S6.1 PERF
Technical vetting of adoptions & diversions – extensions agreed S6.1a INFO
Adoption legal agreement – draft agreements issued within target S7.1 PERF
s106 sewer connection - approval letters issued within target S8.1 PERF
s106 sewer connection - rejection letters issued within target S9.1 PERF
Sewerage Totals
243 67 84 331 77 60 267 280 318 169  
7 6 0 11 13 24 10 2 5 1  
7 6 0 11 13 24 10 2 5 1  
8 0 0 6 11 17 12 3 2 3  
2 0 0 0 0 0 0 0 0 1  
2 0 0 0 0 0 0 0 0 1  
151 212 38 146 52 67 133 98 113 236  
151 212 38 146 52 67 133 98 113 236  
114 195 38 105 45 132 76 142 77 645  
114 195 38 105 45 132 76 142 77 435  
70 173 18 80 15 26 34 74 26 73  
364 198 85 593 132 286 776 200 159 179  
385 46 7 0 57 271 488 112 14 155  
1,344 897 270 1,272 402 883 1,796 911 714 1,462
Metric Ref Type
Anglian
Dŵr Cymru
Northumbrian
Severn Trent
South West
Southern
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target S1.1 PERF
Sewer requisition - written acknowledgement of applications within target S2.1 PERF
Sewer requisition - applications refused/returned/questioned S2.1a INFO
Sewer requisition design – offers issued within target S3.1 PERF
Sewer requisition – constructed and commissioned within agreed extension S4.1 PERF
Sewer requisition – constructed and commissioned - extensions agreed S4.1a INFO
Technical vetting of adoptions & diversions– acknowledgements within target S5.1 PERF
Technical vetting of adoptions & diversions – applications refused/returned/questioned S5.1a INFO
Technical vetting of adoptions & diversions – approval or rejection letters within target S6.1 PERF
Technical vetting of adoptions & diversions – extensions agreed S6.1a INFO
Adoption legal agreement – draft agreements issued within target S7.1 PERF
s106 sewer connection - approval letters issued within target S8.1 PERF
s106 sewer connection - rejection letters issued within target S9.1 PERF
Sewerage Totals
243 67 84 330 77 58 266 278 312 169  
7 6 0 10 13 24 10 2 5 1  
2 0 0 10 7 11 0 2 3 0  
1 0 0 6 8 17 9 3 2 3  
1 0 0 0 0 0 0 0 0 1  
0 0 0 0 0 0 0 0 0 0  
145 212 38 146 52 67 131 98 113 235  
26 42 23 106 44 32 80 5 105 21  
100 195 38 105 45 132 76 142 77 645  
0 0 0 0 0 0 22 0 0 0  
69 172 18 76 15 26 34 74 26 73  
332 198 85 591 131 286 775 200 157 179  
374 46 7 0 57 271 488 112 14 155  
1,272 896 270 1,264 398 881 1,789 909 706 1,461
Metric Ref Type
Anglian
Dŵr Cymru
Northumbrian
Severn Trent
South West
Southern
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target S1.1 PERF
Sewer requisition - written acknowledgement of applications within target S2.1 PERF
Sewer requisition - applications refused/returned/questioned S2.1a INFO
Sewer requisition design – offers issued within target S3.1 PERF
Sewer requisition – constructed and commissioned within agreed extension S4.1 PERF
Sewer requisition – constructed and commissioned - extensions agreed S4.1a INFO
Technical vetting of adoptions & diversions– acknowledgements within target S5.1 PERF
Technical vetting of adoptions & diversions – applications refused/returned/questioned S5.1a INFO
Technical vetting of adoptions & diversions – approval or rejection letters within target S6.1 PERF
Technical vetting of adoptions & diversions – extensions agreed S6.1a INFO
Adoption legal agreement – draft agreements issued within target S7.1 PERF
s106 sewer connection - approval letters issued within target S8.1 PERF
s106 sewer connection - rejection letters issued within target S9.1 PERF
Sewerage Totals
957 312 371 1,343 287 221 1,025 1,191 1,035 644  
32 24 4 36 55 92 25 9 11 13  
32 24 4 36 55 92 25 9 11 13  
15 8 2 22 44 78 27 5 5 22  
9 2 0 0 22 2 0 0 0 2  
9 2 0 0 22 2 0 0 0 2  
570 873 245 609 177 318 446 403 285 924  
570 873 245 609 177 318 446 403 285 924  
480 934 169 422 143 513 317 450 210 2,375  
480 934 169 422 143 513 317 450 210 2,165  
287 606 115 380 74 99 151 311 137 322  
1,561 834 347 2,575 493 1,249 3,055 883 596 805  
1,781 186 13 0 241 926 1,874 653 78 772  
5,692 3,779 1,266 5,387 1,536 3,498 6,920 3,905 2,357 5,879
Metric Ref Type
Anglian
Dŵr Cymru
Northumbrian
Severn Trent
South West
Southern
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target S1.1 PERF
Sewer requisition - written acknowledgement of applications within target S2.1 PERF
Sewer requisition - applications refused/returned/questioned S2.1a INFO
Sewer requisition design – offers issued within target S3.1 PERF
Sewer requisition – constructed and commissioned within agreed extension S4.1 PERF
Sewer requisition – constructed and commissioned - extensions agreed S4.1a INFO
Technical vetting of adoptions & diversions– acknowledgements within target S5.1 PERF
Technical vetting of adoptions & diversions – applications refused/returned/questioned S5.1a INFO
Technical vetting of adoptions & diversions – approval or rejection letters within target S6.1 PERF
Technical vetting of adoptions & diversions – extensions agreed S6.1a INFO
Adoption legal agreement – draft agreements issued within target S7.1 PERF
s106 sewer connection - approval letters issued within target S8.1 PERF
s106 sewer connection - rejection letters issued within target S9.1 PERF
Sewerage Totals
942 311 361 1,285 286 188 1,013 1,180 997 640  
31 24 4 35 55 90 23 9 11 12  
13 1 0 21 42 25 0 9 6 1  
2 8 2 22 34 77 16 5 5 22  
6 2 0 0 13 2 0 0 0 2  
2 0 0 0 0 1 0 0 0 0  
554 868 243 609 176 313 407 399 282 921  
149 267 118 442 157 136 231 234 206 219  
426 933 168 415 140 488 308 448 206 2,371  
2 0 0 0 0 0 118 0 0 0  
283 599 115 362 71 99 141 304 136 321  
1,507 834 338 2,547 491 1,212 2,979 881 566 803  
1,741 186 10 0 241 926 1,870 649 70 771  
5,492 3,765 1,241 5,275 1,507 3,395 6,757 3,875 2,273 5,863

Blank cells in a table represent no activity within the period.

1 Upper quartile = the value above which 25% of the highest performance scores lie.

2 Lower quartile = the value below which 25% of the lowest performance scores lie.