Developer services

Developer Services Levels of Service Report: Quarter 4 (Jan-Mar) 2015-16
Published: 25 May 2016

Filter Data
Key:
Upper quartile performance
Inter-quartile performance
Lower quartile performance
Information metric
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dee Valley
Dŵr Cymru
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
 
Upper Quartile1
Lower Quartile2
Median
Average
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Self-lay application – written acknowledgements within target W9.1 PERF
Self-lay applications - refused / returned/ questioned W9.1a INFO
Self-lay new connection - quotations within target W10.1 PERF
Self-lay <500 plots - written terms (quotations) within target W11.1 PERF
Self-lay design >500 plots - written terms (quotations) within target W12.1 PERF
Self-lay design >500 plots - % of written terms (quotations) extended by agreement W12.1a INFO
Self-lay signed agreement - written acknowledgement of receipt W13.1 PERF
Water provision for testing self-lay mains - within target W14.1 PERF
Water provision for testing self-lay mains - within extended target W14.1a INFO
Provision of permanent supply for self-lay mains – within target W15.1 PERF
Water Average
96.67% 97.89% 100.00% 97.62% 100.00% 98.28% 100.00% 100.00% 98.78% 100.00% 92.86% 96.67% 100.00% 66.67% 79.08% 96.51% 100.00% 84.62%   100.00% 96.51% 98.09% 94.76%  
99.07% 99.56% 97.81% 99.00% 100.00% 99.85% 98.91% 100.00% 99.92% 100.00% 99.71% 99.87% 99.40% 96.81% 97.99% 99.63% 99.69% 99.86%   99.87% 99.00% 99.66% 99.28%  
22.13% 16.58% 0.00% 13.33% 32.08% 36.77% 35.74% 12.32% 65.11% 0.67% 12.09% 29.09% 50.91% 52.13% 20.79% 25.70% 10.12% 25.32%   35.74% 12.32% 23.72% 25.60%  
93.43% 99.24% 99.40% 97.23% 100.00% 100.00% 99.97% 96.85% 99.89% 100.00% 97.44% 98.24% 99.54% 99.86% 99.67% 100.00% 99.64% 98.28%   99.97% 98.24% 99.59% 98.82%  
86.17% 97.42% 99.17% 87.80% 100.00% 97.80% 81.11% 95.47% 98.46% 88.75% 91.74% 99.18% 99.73% 100.00% 95.28% 96.79% 97.24% 98.84%   99.17% 91.74% 97.33% 95.05%  
12.71% 26.79% 14.94% 9.28% 33.01% 22.15% 14.38% 3.63% 19.72% 31.37% 63.60% 17.57% 18.02% 21.72% 7.54% 36.87% 17.44% 42.77%   31.37% 14.38% 18.87% 22.97%  
88.73% 92.86% 100.00% 95.24% 100.00% 100.00% 93.75% 94.87% 99.27% 100.00% 100.00% 97.30% 100.00% 100.00% 98.44% 79.82% 94.87% 100.00%   100.00% 94.87% 98.85% 96.40%  
94.12% 27.38% 33.33% 38.10% 0.00% 72.55% 38.89% 64.10% 78.83% 0.00% 42.86% 91.89% 89.47% 60.00% 39.84% 55.96% 66.67% 92.86%   78.83% 38.10% 57.98% 54.83%  
81.72% 94.25% 100.00% 93.33% 100.00% 96.97% 100.00% 100.00% 94.29% 100.00% 92.31% 92.11% 83.33% 100.00% 77.68% 97.83% 90.63% 91.89%   100.00% 91.89% 94.27% 93.68%  
33.33% 100.00% - 100.00% - 100.00% 100.00% 100.00% 100.00% - - - 0.00% 50.00% 75.00% - 100.00% 33.33%   100.00% 41.67% 100.00% 74.31%  
6.06% 11.22% 0.00% 6.25% 0.00% 10.81% 2.78% 9.52% 1.13% 0.00% 0.00% 0.00% 5.26% 22.22% 1.75% 0.00% 3.03% 3.90%   6.25% 0.00% 2.90% 4.66%  
0.00% 25.00% - - - 75.00% 100.00% 11.11% - - - - - - - - - 0.00%   75.00% 0.00% 18.06% 35.19%  
68.75% 98.57% 100.00% 88.24% 100.00% 100.00% 83.24% 80.00% 100.00% 100.00% 100.00% 92.04% 97.67% 80.95% 82.14% 100.00% 100.00% 100.00%   100.00% 83.24% 99.29% 92.87%  
41.67% 60.00% 100.00% 47.06% 28.57% 85.00% 0.00% 60.00% 50.00% 88.10% 33.33% 16.81% 2.33% 23.81% 78.57% 22.14% 4.00% 6.90%   60.00% 16.81% 37.50% 41.57%  
92.86% 94.59% - 100.00% 100.00% 100.00% 100.00% - 100.00% 100.00% 100.00% 100.00% - - 100.00% 100.00% 50.00% 100.00%   100.00% 100.00% 100.00% 95.53%  
81.25% 16.22% - 50.00% 0.00% 0.00% 45.45% 0.00% 68.75% 0.00% 8.33% 100.00% - - 20.59% 4.76% 0.00% 0.00%   50.00% 0.00% 8.33% 26.36%  
94.03% 97.48% - 100.00% 100.00% 100.00% 100.00% - 99.86% 100.00% 100.00% 100.00% - - 100.00% 100.00% 100.00% 100.00%   100.00% 100.00% 100.00% 99.38%  
81.82% 92.86% - 100.00% - - 100.00% - 100.00% - 100.00% 100.00% - 50.00% 76.47% 97.67% 100.00% 0.00%   100.00% 79.14% 98.84% 83.24%  
- 100.00% - - - - - - 100.00% - - 100.00% - - - - - -   100.00% 100.00% 100.00% 100.00%  
- 0.00% - - - - - - 0.00% - - 0.00% - - - - - -   0.00% 0.00% 0.00% 0.00%  
- 100.00% - 100.00% - 100.00% 87.50% - 80.00% - 100.00% - - - 87.50% 96.23% - 89.47%   100.00% 87.50% 96.23% 93.41%  
100.00% 100.00% - 100.00% 100.00% - 100.00% - 72.22% - 100.00% - - - 25.00% 100.00% - 100.00%   100.00% 100.00% 100.00% 89.72%  
0.00% 27.27% - 60.00% 100.00% - 0.00% - 66.67% - 0.00% - - - 25.00% 46.07% - 66.67%   66.67% 0.00% 36.67% 39.17%  
100.00% 100.00% - - - - - - 98.18% - 85.71% - - - 75.00% 70.59% - 95.45%   100.00% 75.00% 95.45% 89.28%  
91.58% 98.21% 99.16% 96.06% 100.00% 99.25% 95.39% 96.93% 99.36% 98.17% 97.01% 98.60% 99.50% 99.53% 98.32% 98.40% 98.56% 98.44%   99.25% 97.01% 98.42% 97.92%
Key
Upper quartile performance

Inter-quartile performance

Lower quartile performance

Information metric
Key:
Upper quartile performance
Inter-quartile performance
Lower quartile performance
Information metric
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dee Valley
Dŵr Cymru
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
 
Upper Quartile1
Lower Quartile2
Median
Average
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Self-lay application – written acknowledgements within target W9.1 PERF
Self-lay applications - refused / returned/ questioned W9.1a INFO
Self-lay new connection - quotations within target W10.1 PERF
Self-lay <500 plots - written terms (quotations) within target W11.1 PERF
Self-lay design >500 plots - written terms (quotations) within target W12.1 PERF
Self-lay design >500 plots - % of written terms (quotations) extended by agreement W12.1a INFO
Self-lay signed agreement - written acknowledgement of receipt W13.1 PERF
Water provision for testing self-lay mains - within target W14.1 PERF
Water provision for testing self-lay mains - within extended target W14.1a INFO
Provision of permanent supply for self-lay mains – within target W15.1 PERF
Water Average
64.95% 98.60% 100.00% 93.75% 100.00% 99.66% 97.49% 100.00% 96.40% 100.00% 88.89% 99.10% 90.00% 81.25% 77.07% 88.39% 86.90% 87.90%   99.66% 87.90% 95.08% 91.68%  
87.90% 99.24% 98.65% 99.73% 99.51% 99.96% 98.74% 98.26% 98.46% 100.00% 99.93% 99.39% 96.54% 93.64% 82.40% 99.30% 99.52% 99.57%   99.57% 98.26% 99.27% 97.26%  
29.37% 13.53% 0.00% 13.67% 30.58% 33.47% 30.60% 7.43% 56.02% 0.16% 16.07% 20.75% 55.05% 46.06% 20.03% 32.78% 5.98% 33.94%   33.47% 13.53% 25.06% 24.75%  
76.08% 99.27% 99.46% 95.09% 100.00% 99.82% 94.70% 99.33% 97.96% 99.84% 89.84% 93.14% 89.11% 99.78% 92.94% 99.91% 94.72% 98.24%   99.78% 93.14% 98.10% 95.51%  
71.45% 93.74% 97.80% 90.17% 100.00% 96.39% 69.15% 99.04% 98.00% 91.47% 89.51% 97.02% 98.78% 91.52% 90.71% 93.60% 93.89% 89.28%   97.80% 90.17% 93.67% 91.75%  
13.98% 21.56% 19.48% 11.09% 9.05% 18.18% 3.47% 0.58% 13.39% 34.61% 41.58% 16.04% 22.57% 22.86% 27.91% 34.46% 15.80% 34.23%   27.91% 13.39% 18.83% 20.05%  
59.15% 93.39% 100.00% 96.61% 100.00% 100.00% 90.82% 93.59% 97.99% 100.00% 99.06% 97.62% 85.29% 88.24% 92.13% 95.63% 92.86% 99.55%   99.55% 92.13% 96.12% 93.44%  
68.77% 33.05% 8.57% 44.07% 9.09% 73.22% 43.02% 43.59% 73.44% 0.00% 41.51% 87.50% 66.67% 67.65% 37.82% 52.44% 75.71% 95.96%   73.22% 37.82% 48.25% 51.23%  
47.60% 86.49% 100.00% 95.83% 94.44% 98.46% 95.59% 88.00% 88.35% 99.65% 77.14% 86.62% 44.79% 92.86% 69.21% 97.74% 71.57% 89.71%   95.83% 77.14% 89.03% 84.67%  
50.00% 80.77% - 100.00% - 100.00% 83.33% 100.00% 87.50% - 100.00% 50.00% 50.00% 50.00% 75.00% 100.00% 66.67% 75.00%   100.00% 50.00% 80.77% 77.88%  
3.47% 9.12% 0.00% 2.04% 0.00% 4.41% 3.91% 7.41% 3.11% 0.00% 1.87% 1.39% 4.00% 22.22% 0.40% 1.85% 2.86% 5.56%   4.41% 1.39% 2.98% 4.09%  
0.00% 36.36% - - - 66.67% 50.00% 9.09% 100.00% - 96.00% - - 0.00% - 75.00% 50.00% 58.33%   75.00% 9.09% 50.00% 49.22%  
58.20% 98.07% 100.00% 72.86% 100.00% 100.00% 70.97% 70.83% 100.00% 97.52% 100.00% 91.64% 97.58% 76.09% 47.98% 97.62% 92.11% 98.88%   100.00% 72.86% 97.55% 87.24%  
35.65% 42.15% 84.62% 34.29% 28.00% 58.73% 0.48% 29.17% 59.21% 79.34% 56.20% 7.28% 0.81% 13.04% 34.68% 22.14% 7.02% 10.61%   56.20% 10.61% 31.73% 33.52%  
79.25% 95.42% 100.00% 93.33% 100.00% 95.45% 94.74% 100.00% 96.92% 100.00% 97.62% 100.00% - 0.00% 83.48% 100.00% 33.33% 100.00%   100.00% 93.33% 96.92% 86.44%  
63.41% 25.95% 0.00% 73.33% 0.00% 0.00% 31.58% 0.00% 60.00% 0.00% 28.57% 75.00% - 0.00% 11.30% 7.32% 0.00% 53.85%   53.85% 0.00% 11.30% 25.31%  
86.05% 99.18% 100.00% 97.58% 100.00% 100.00% 100.00% - 99.96% 100.00% 86.94% 100.00% - - 99.13% 100.00% 100.00% 100.00%   100.00% 99.13% 100.00% 97.92%  
63.64% 89.41% 100.00% 86.67% 100.00% 100.00% 100.00% - 85.29% - 79.49% 100.00% - 25.00% 73.81% 95.12% 66.67% 95.00%   100.00% 73.81% 89.41% 84.01%  
- 60.00% - 100.00% - - - - 66.67% - - 100.00% - - - 100.00% - 100.00%   100.00% 66.67% 100.00% 87.78%  
- 13.33% - 0.00% - - - - 0.00% - - 0.00% - - - 50.00% - 100.00%   50.00% 0.00% 6.67% 27.22%  
40.00% 98.53% - 81.82% - 83.33% 87.50% 100.00% 74.29% - 90.00% 50.00% - - 78.00% 99.15% 75.00% 93.18%   93.18% 75.00% 83.33% 80.83%  
100.00% 98.00% - 93.75% 100.00% - 100.00% - 51.52% - 92.86% - - - 50.00% 95.83% - 94.59%   100.00% 92.86% 95.21% 87.66%  
28.57% 12.00% - 62.50% 100.00% - 0.00% - 66.67% - 21.43% - - - 37.50% 46.30% - 60.00%   62.50% 21.43% 41.90% 43.50%  
100.00% 98.85% - 100.00% - - - - 89.52% - 96.67% 100.00% - - 80.00% 75.47% - 98.44%   100.00% 89.52% 98.44% 93.22%  
75.68% 97.48% 98.87% 94.48% 99.85% 98.68% 87.88% 98.69% 98.13% 97.97% 90.08% 95.22% 92.31% 97.08% 91.58% 97.77% 94.78% 95.04%   98.13% 92.31% 96.15% 94.53%
Key
Upper quartile performance

Inter-quartile performance

Lower quartile performance

Information metric
Performance metric
Information metric
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dee Valley
Dŵr Cymru
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Self-lay application – written acknowledgements within target W9.1 PERF
Self-lay applications - refused / returned/ questioned W9.1a INFO
Self-lay new connection - quotations within target W10.1 PERF
Self-lay <500 plots - written terms (quotations) within target W11.1 PERF
Self-lay design >500 plots - written terms (quotations) within target W12.1 PERF
Self-lay design >500 plots - % of written terms (quotations) extended by agreement W12.1a INFO
Self-lay signed agreement - written acknowledgement of receipt W13.1 PERF
Water provision for testing self-lay mains - within target W14.1 PERF
Water provision for testing self-lay mains - within extended target W14.1a INFO
Provision of permanent supply for self-lay mains – within target W15.1 PERF
20-49 50-99 5-9 20-49 10-19 50-99 50-99 1-5 100-199 50-99 20-49 50-99 5-9 1-5 100-199 50-99 20-49 20-49  
500-999 1K-3K 100-199 300-499 50-99 500-999 500-999 200-299 1K-3K 500-999 300-499 500-999 300-499 50-99 1K-3K 500-999 300-499 500-999  
300-499 1K-3K 100-199 300-499 50-99 500-999 500-999 200-299 1K-3K 500-999 300-499 500-999 300-499 50-99 1K-3K 500-999 300-499 500-999  
5K-10K 3K-5K 500-999 1K-3K 100-199 1K-3K 5K-10K 500-999 5K-10K 5K-10K 3K-5K 1K-3K 3K-5K 1K-3K 25K-50K 1K-3K 1K-3K 3K-5K  
1K-3K 3K-5K 200-299 500-999 100-199 1K-3K 1K-3K 300-499 1K-3K 1K-3K 500-999 1K-3K 1K-3K 300-499 5K-10K 1K-3K 1K-3K 1K-3K  
1K-3K 3K-5K 200-299 500-999 100-199 1K-3K 1K-3K 300-499 1K-3K 1K-3K 500-999 1K-3K 1K-3K 300-499 5K-10K 1K-3K 1K-3K 1K-3K  
50-99 50-99 5-9 20-49 1-5 50-99 100-199 20-49 100-199 100-199 20-49 20-49 10-19 5-9 100-199 100-199 20-49 50-99  
20-49 50-99 5-9 20-49 1-5 50-99 100-199 20-49 100-199 100-199 20-49 20-49 10-19 5-9 100-199 100-199 20-49 50-99  
50-99 50-99 5-9 10-19 5-9 20-49 50-99 10-19 100-199 100-199 20-49 20-49 10-19 5-9 200-299 20-49 20-49 50-99  
5-9 10-19 0 1-5 0 1-5 1-5 1-5 1-5 0 0 0 1-5 1-5 1-5 0 1-5 1-5  
50-99 50-99 5-9 10-19 5-9 20-49 50-99 20-49 100-199 100-199 20-49 20-49 10-19 5-9 200-299 20-49 20-49 50-99  
1-5 1-5 0 0 0 1-5 1-5 5-9 0 0 0 0 0 0 0 0 0 1-5  
50-99 50-99 5-9 10-19 5-9 20-49 100-199 5-9 20-49 20-49 20-49 100-199 20-49 20-49 50-99 100-199 20-49 50-99  
20-49 50-99 5-9 10-19 5-9 20-49 100-199 5-9 20-49 20-49 20-49 100-199 20-49 20-49 50-99 100-199 20-49 50-99  
20-49 20-49 0 1-5 1-5 5-9 10-19 0 10-19 5-9 10-19 1-5 0 0 20-49 20-49 1-5 1-5  
10-19 20-49 0 1-5 1-5 5-9 10-19 1-5 10-19 5-9 10-19 1-5 0 0 20-49 20-49 1-5 1-5  
500-999 3K-5K 0 200-299 20-49 10-19 100-199 0 1K-3K 200-299 500-999 20-49 0 0 1K-3K 50-99 10-19 1-5  
10-19 20-49 0 1-5 0 0 1-5 0 20-49 0 5-9 1-5 0 1-5 10-19 20-49 1-5 1-5  
0 1-5 0 0 0 0 0 0 1-5 0 0 1-5 0 0 0 0 0 0  
0 1-5 0 0 0 0 0 0 1-5 0 0 1-5 0 0 0 0 0 0  
0 10-19 0 1-5 0 1-5 5-9 0 20-49 0 1-5 0 0 0 20-49 50-99 0 10-19  
1-5 10-19 0 5-9 1-5 0 1-5 0 10-19 0 1-5 0 0 0 1-5 50-99 0 10-19  
1-5 10-19 0 5-9 1-5 0 1-5 0 10-19 0 1-5 0 0 0 1-5 50-99 0 10-19  
1-5 20-49 0 0 0 0 0 0 50-99 0 5-9 0 0 0 1-5 10-19 0 20-49  
Key
Performance metric

Information metric
Performance metric
Information metric
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dee Valley
Dŵr Cymru
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Self-lay application – written acknowledgements within target W9.1 PERF
Self-lay applications - refused / returned/ questioned W9.1a INFO
Self-lay new connection - quotations within target W10.1 PERF
Self-lay <500 plots - written terms (quotations) within target W11.1 PERF
Self-lay design >500 plots - written terms (quotations) within target W12.1 PERF
Self-lay design >500 plots - % of written terms (quotations) extended by agreement W12.1a INFO
Self-lay signed agreement - written acknowledgement of receipt W13.1 PERF
Water provision for testing self-lay mains - within target W14.1 PERF
Water provision for testing self-lay mains - within extended target W14.1a INFO
Provision of permanent supply for self-lay mains – within target W15.1 PERF
50-99 300-499 20-49 100-199 20-49 200-299 100-199 10-19 500-999 200-299 100-199 200-299 50-99 10-19 500-999 300-499 100-199 100-199  
1K-3K 3K-5K 300-499 1K-3K 200-299 1K-3K 1K-3K 1K-3K 3K-5K 1K-3K 1K-3K 1K-3K 1K-3K 300-499 5K-10K 3K-5K 1K-3K 1K-3K  
1K-3K 3K-5K 300-499 1K-3K 200-299 1K-3K 1K-3K 1K-3K 3K-5K 1K-3K 1K-3K 1K-3K 1K-3K 300-499 5K-10K 3K-5K 1K-3K 1K-3K  
10K-25K 10K-25K 1K-3K 5K-10K 300-499 10K-25K 25K-50K 1K-3K 10K-25K 10K-25K 10K-25K 10K-25K 10K-25K 3K-5K 50K-100K 5K-10K 5K-10K 5K-10K  
5K-10K 10K-25K 1K-3K 3K-5K 300-499 5K-10K 10K-25K 1K-3K 10K-25K 5K-10K 3K-5K 5K-10K 5K-10K 500-999 25K-50K 3K-5K 3K-5K 5K-10K  
5K-10K 10K-25K 1K-3K 3K-5K 300-499 5K-10K 10K-25K 1K-3K 10K-25K 5K-10K 3K-5K 5K-10K 5K-10K 500-999 25K-50K 3K-5K 3K-5K 5K-10K  
300-499 300-499 20-49 50-99 10-19 100-199 500-999 50-99 500-999 500-999 100-199 100-199 100-199 20-49 500-999 500-999 100-199 200-299  
200-299 300-499 20-49 50-99 10-19 100-199 500-999 50-99 500-999 500-999 100-199 100-199 100-199 20-49 500-999 500-999 100-199 200-299  
300-499 200-299 20-49 20-49 10-19 100-199 200-299 50-99 300-499 500-999 100-199 100-199 50-99 20-49 500-999 200-299 100-199 300-499  
10-19 20-49 0 1-5 0 5-9 10-19 1-5 10-19 0 1-5 1-5 1-5 5-9 1-5 5-9 1-5 20-49  
300-499 200-299 20-49 20-49 10-19 100-199 300-499 50-99 500-999 500-999 100-199 100-199 100-199 20-49 1K-3K 200-299 100-199 300-499  
1-5 10-19 0 0 0 5-9 1-5 10-19 1-5 0 20-49 0 0 1-5 0 1-5 1-5 10-19  
200-299 300-499 20-49 50-99 20-49 50-99 500-999 20-49 100-199 100-199 100-199 300-499 100-199 20-49 100-199 300-499 100-199 300-499  
200-299 300-499 20-49 50-99 20-49 50-99 500-999 20-49 100-199 100-199 100-199 300-499 100-199 20-49 100-199 300-499 100-199 300-499  
50-99 100-199 1-5 10-19 5-9 20-49 20-49 1-5 50-99 5-9 20-49 1-5 0 1-5 100-199 20-49 5-9 10-19  
20-49 100-199 1-5 10-19 5-9 20-49 20-49 1-5 50-99 5-9 20-49 1-5 0 1-5 100-199 20-49 5-9 10-19  
1K-3K 10K-25K 20-49 1K-3K 100-199 100-199 200-299 0 5K-10K 300-499 3K-5K 200-299 0 0 1K-3K 100-199 500-999 1-5  
20-49 50-99 1-5 10-19 1-5 1-5 10-19 0 100-199 0 20-49 5-9 0 1-5 20-49 200-299 5-9 20-49  
0 10-19 0 1-5 0 0 0 0 1-5 0 0 1-5 0 0 0 1-5 0 1-5  
0 10-19 0 1-5 0 0 0 0 1-5 0 0 1-5 0 0 0 1-5 0 1-5  
5-9 50-99 0 10-19 0 5-9 5-9 1-5 20-49 0 10-19 1-5 0 0 100-199 200-299 1-5 20-49  
10-19 50-99 0 10-19 1-5 0 1-5 0 20-49 0 10-19 0 0 0 5-9 200-299 0 20-49  
10-19 50-99 0 10-19 1-5 0 1-5 0 20-49 0 10-19 0 0 0 5-9 200-299 0 20-49  
10-19 50-99 0 5-9 0 0 0 0 100-199 0 20-49 1-5 0 0 10-19 50-99 0 50-99  
Key
Performance metric

Information metric

Chart 1: Developer Services levels of service performance - % within target and activity levels water supply
Quarter 4 (Jan-Mar) 2015-16

This report
Industry Average
Volumes

Chart 2: Developer Services levels of service performance - % within target and activity levels water supply
Rolling year to date

This report
Industry Average
Volumes

Chart 3: Developer Services levels of service performance - % within target and activity levels water supply
Latest 4 quarters

Q1 2015
Q2 2015
Q3 2015
This report
Industry Average
Volumes
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dee Valley
Dŵr Cymru
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Self-lay application – written acknowledgements within target W9.1 PERF
Self-lay applications - refused / returned/ questioned W9.1a INFO
Self-lay new connection - quotations within target W10.1 PERF
Self-lay <500 plots - written terms (quotations) within target W11.1 PERF
Self-lay design >500 plots - written terms (quotations) within target W12.1 PERF
Self-lay design >500 plots - % of written terms (quotations) extended by agreement W12.1a INFO
Self-lay signed agreement - written acknowledgement of receipt W13.1 PERF
Water provision for testing self-lay mains - within target W14.1 PERF
Water provision for testing self-lay mains - within extended target W14.1a INFO
Provision of permanent supply for self-lay mains – within target W15.1 PERF
Water Totals
30 95 6 42 10 58 52 2 164 53 28 60 9 3 153 86 31 26  
535 1,146 137 300 53 650 733 203 1,238 601 339 770 497 94 2,338 817 326 707  
348 1,146 137 300 53 650 733 203 1,238 601 339 770 497 94 2,338 817 326 707  
6,336 4,352 666 2,635 143 2,534 7,600 508 5,388 5,661 3,907 2,324 3,472 2,208 26,012 1,972 1,384 3,315  
2,660 3,251 241 582 103 1,544 2,552 331 2,464 1,342 860 1,707 1,487 419 8,954 1,123 1,124 1,812  
1,597 3,251 241 582 103 1,544 2,552 331 2,464 1,342 860 1,707 1,487 419 8,954 1,123 1,124 1,812  
71 84 9 21 4 51 144 39 137 147 28 37 19 5 128 109 39 56  
34 84 9 21 4 51 144 39 137 147 28 37 19 5 128 109 39 56  
93 87 9 15 7 33 70 19 175 117 26 38 18 7 224 46 32 74  
6 11 0 1 0 4 2 2 2 0 0 0 1 2 4 0 1 3  
99 98 9 16 7 37 72 21 177 117 26 38 19 9 228 46 33 77  
2 4 0 0 0 4 2 9 0 0 0 0 0 0 0 0 0 2  
64 70 7 17 7 20 179 5 26 42 27 113 43 21 56 131 25 58  
36 70 7 17 7 20 179 5 26 42 27 113 43 21 56 131 25 58  
28 37 0 2 4 6 11 0 16 6 12 1 0 0 34 21 2 1  
16 37 0 2 4 6 11 1 16 6 12 1 0 0 34 21 2 1  
603 3,327 0 238 41 16 175 0 1,404 292 670 23 0 0 1,691 69 10 1  
11 28 0 2 0 0 4 0 22 0 7 1 0 2 17 43 2 1  
0 3 0 0 0 0 0 0 1 0 0 2 0 0 0 0 0 0  
0 3 0 0 0 0 0 0 1 0 0 2 0 0 0 0 0 0  
0 16 0 2 0 4 8 0 25 0 1 0 0 0 40 53 0 19  
1 11 0 5 1 0 3 0 18 0 4 0 0 0 4 89 0 12  
1 11 0 5 1 0 3 0 18 0 4 0 0 0 4 89 0 12  
1 23 0 0 0 0 0 0 55 0 7 0 0 0 4 17 0 22  
10,439 12,541 1,075 3,862 373 4,920 11,533 1,109 11,135 8,261 5,916 5,076 5,546 2,761 39,659 4,576 2,976 6,107
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dee Valley
Dŵr Cymru
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Self-lay application – written acknowledgements within target W9.1 PERF
Self-lay applications - refused / returned/ questioned W9.1a INFO
Self-lay new connection - quotations within target W10.1 PERF
Self-lay <500 plots - written terms (quotations) within target W11.1 PERF
Self-lay design >500 plots - written terms (quotations) within target W12.1 PERF
Self-lay design >500 plots - % of written terms (quotations) extended by agreement W12.1a INFO
Self-lay signed agreement - written acknowledgement of receipt W13.1 PERF
Water provision for testing self-lay mains - within target W14.1 PERF
Water provision for testing self-lay mains - within extended target W14.1a INFO
Provision of permanent supply for self-lay mains – within target W15.1 PERF
Water Totals
29 93 6 41 10 57 52 2 162 53 26 58 9 2 121 83 31 22  
530 1,141 134 297 53 649 725 203 1,237 601 338 769 494 91 2,291 814 325 706  
77 190 0 40 17 239 262 25 806 4 41 224 253 49 486 210 33 179  
5,920 4,319 662 2,562 143 2,534 7,598 492 5,382 5,661 3,807 2,283 3,456 2,205 25,925 1,972 1,379 3,258  
2,292 3,167 239 511 103 1,510 2,070 316 2,426 1,191 789 1,693 1,483 419 8,531 1,087 1,093 1,791  
203 871 36 54 34 342 367 12 486 421 547 300 268 91 675 414 196 775  
63 78 9 20 4 51 135 37 136 147 28 36 19 5 126 87 37 56  
32 23 3 8 0 37 56 25 108 0 12 34 17 3 51 61 26 52  
76 82 9 14 7 32 70 19 165 117 24 35 15 7 174 45 29 68  
2 11 0 1 0 4 2 2 2 0 0 0 0 1 3 0 1 1  
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0  
0 1 0 0 0 3 2 1 0 0 0 0 0 0 0 0 0 0  
44 69 7 15 7 20 149 4 26 42 27 104 42 17 46 131 25 58  
15 42 7 8 2 17 0 3 13 37 9 19 1 5 44 29 1 4  
26 35 0 2 4 6 11 0 16 6 12 1 0 0 34 21 1 1  
13 6 0 1 0 0 5 0 11 0 1 1 0 0 7 1 0 0  
567 3,243 0 238 41 16 175 0 1,402 292 670 23 0 0 1,691 69 10 1  
9 26 0 2 0 0 4 0 22 0 7 1 0 1 13 42 2 0  
0 3 0 0 0 0 0 0 1 0 0 2 0 0 0 0 0 0  
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0  
0 16 0 2 0 4 7 0 20 0 1 0 0 0 35 51 0 17  
1 11 0 5 1 0 3 0 13 0 4 0 0 0 1 89 0 12  
0 3 0 3 1 0 0 0 12 0 0 0 0 0 1 41 0 8  
1 23 0 0 0 0 0 0 54 0 6 0 0 0 3 12 0 21  
9,560 12,317 1,066 3,710 373 4,883 11,001 1,075 11,064 8,110 5,739 5,005 5,518 2,748 38,994 4,503 2,933 6,012
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dee Valley
Dŵr Cymru
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Self-lay application – written acknowledgements within target W9.1 PERF
Self-lay applications - refused / returned/ questioned W9.1a INFO
Self-lay new connection - quotations within target W10.1 PERF
Self-lay <500 plots - written terms (quotations) within target W11.1 PERF
Self-lay design >500 plots - written terms (quotations) within target W12.1 PERF
Self-lay design >500 plots - % of written terms (quotations) extended by agreement W12.1a INFO
Self-lay signed agreement - written acknowledgement of receipt W13.1 PERF
Water provision for testing self-lay mains - within target W14.1 PERF
Water provision for testing self-lay mains - within extended target W14.1a INFO
Provision of permanent supply for self-lay mains – within target W15.1 PERF
Water Totals
97 357 30 112 29 290 199 13 639 223 126 221 50 16 593 465 145 124  
2,305 4,204 446 1,119 206 2,459 2,693 1,723 4,793 2,440 1,363 2,795 1,820 330 8,995 3,871 1,255 2,767  
2,118 4,204 446 1,119 206 2,459 2,693 1,723 4,793 2,440 1,363 2,795 1,820 330 8,995 3,871 1,255 2,767  
19,058 16,365 2,234 7,274 441 10,904 30,956 2,524 21,326 16,067 11,160 12,006 13,438 3,220 99,436 8,762 6,425 9,951  
6,778 12,978 1,319 3,020 464 7,057 12,753 2,083 13,032 5,943 3,136 7,717 6,225 908 26,965 4,173 4,765 7,634  
5,715 12,978 1,319 3,020 464 7,057 12,753 2,083 13,032 5,943 3,136 7,717 6,225 980 26,965 4,173 4,765 7,634  
306 348 35 59 11 183 523 78 546 702 106 168 102 34 661 595 140 223  
269 348 35 59 11 183 523 78 546 702 106 168 102 34 661 595 140 223  
334 259 45 48 18 130 295 50 498 564 105 142 96 28 997 266 102 340  
12 26 0 1 0 6 12 4 16 0 2 2 4 8 4 5 3 20  
346 285 45 49 18 136 307 54 514 564 107 144 100 36 1,001 271 105 360  
2 11 0 0 0 6 4 11 1 0 25 0 0 2 0 4 2 12  
244 363 26 70 30 63 627 24 152 121 158 371 124 46 173 420 114 358  
216 363 26 70 25 63 627 24 152 121 137 371 124 46 173 420 114 358  
53 131 1 15 7 44 38 3 65 7 42 4 0 2 115 41 6 13  
41 131 1 15 7 44 38 4 65 7 42 4 0 2 115 41 6 13  
1,226 10,223 24 1,403 162 188 254 0 7,842 452 3,201 223 0 0 1,715 142 660 2  
33 85 1 15 3 4 13 0 102 0 39 5 0 4 42 246 6 40  
0 15 0 2 0 0 0 0 3 0 0 2 0 0 0 4 0 1  
0 15 0 2 0 0 0 0 3 0 0 2 0 0 0 4 0 1  
5 68 0 11 0 6 8 3 35 0 10 4 0 0 100 236 4 44  
14 50 0 16 1 0 3 0 33 0 14 0 0 0 8 216 0 37  
14 50 0 16 1 0 3 0 33 0 14 0 0 0 8 216 0 35  
14 87 0 7 0 0 0 0 105 0 30 2 0 0 10 53 0 64  
30,479 45,559 4,161 13,172 1,372 21,334 48,374 6,505 49,187 26,519 19,492 23,662 21,859 4,596 139,814 19,495 13,625 21,618
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dee Valley
Dŵr Cymru
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Self-lay application – written acknowledgements within target W9.1 PERF
Self-lay applications - refused / returned/ questioned W9.1a INFO
Self-lay new connection - quotations within target W10.1 PERF
Self-lay <500 plots - written terms (quotations) within target W11.1 PERF
Self-lay design >500 plots - written terms (quotations) within target W12.1 PERF
Self-lay design >500 plots - % of written terms (quotations) extended by agreement W12.1a INFO
Self-lay signed agreement - written acknowledgement of receipt W13.1 PERF
Water provision for testing self-lay mains - within target W14.1 PERF
Water provision for testing self-lay mains - within extended target W14.1a INFO
Provision of permanent supply for self-lay mains – within target W15.1 PERF
Water Totals
63 352 30 105 29 289 194 13 616 223 112 219 45 13 457 411 126 109  
2,026 4,172 440 1,116 205 2,458 2,659 1,693 4,719 2,440 1,362 2,778 1,757 309 7,412 3,844 1,249 2,755  
622 569 0 153 63 823 824 128 2,685 4 219 580 1,002 152 1,802 1,269 75 939  
14,499 16,245 2,222 6,917 441 10,884 29,316 2,507 20,890 16,041 10,026 11,182 11,974 3,213 92,411 8,754 6,086 9,776  
4,843 12,166 1,290 2,723 464 6,802 8,819 2,063 12,772 5,436 2,807 7,487 6,149 831 24,460 3,906 4,474 6,816  
799 2,798 257 335 42 1,283 443 12 1,745 2,057 1,304 1,238 1,405 224 7,525 1,438 753 2,613  
181 325 35 57 11 183 475 73 535 702 105 164 87 30 609 569 130 222  
185 115 3 26 1 134 225 34 401 0 44 147 68 23 250 312 106 214  
159 224 45 46 17 128 282 44 440 562 81 123 43 26 690 260 73 305  
6 21 0 1 0 6 10 4 14 0 2 1 2 4 3 5 2 15  
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0  
0 4 0 0 0 4 2 1 1 0 24 0 0 0 0 3 1 7  
142 356 26 51 30 63 445 17 152 118 158 340 121 35 83 410 105 354  
77 153 22 24 7 37 3 7 90 96 77 27 1 6 60 93 8 38  
42 125 1 14 7 42 36 3 63 7 41 4 0 0 96 41 2 13  
26 34 0 11 0 0 12 0 39 0 12 3 0 0 13 3 0 7  
1,055 10,139 24 1,369 162 188 254 0 7,839 452 2,783 223 0 0 1,700 142 660 2  
21 76 1 13 3 4 13 0 87 0 31 5 0 1 31 234 4 38  
0 9 0 2 0 0 0 0 2 0 0 2 0 0 0 4 0 1  
0 2 0 0 0 0 0 0 0 0 0 0 0 0 0 2 0 1  
2 67 0 9 0 5 7 3 26 0 9 2 0 0 78 234 3 41  
14 49 0 15 1 0 3 0 17 0 13 0 0 0 4 207 0 35  
4 6 0 10 1 0 0 0 22 0 3 0 0 0 3 100 0 21  
14 86 0 7 0 0 0 0 94 0 29 2 0 0 8 40 0 63  
23,067 44,412 4,114 12,445 1,370 21,052 42,513 6,420 48,266 25,981 17,559 22,532 20,178 4,462 128,042 19,061 12,914 20,545
Key:
Upper quartile performance
Inter-quartile performance
Lower quartile performance
Information metric
Metric Ref Type
Anglian
Dŵr Cymru
Northumbrian
Severn Trent
South West
Southern
Thames
United Utilities
Wessex
Yorkshire
 
Upper Quartile1
Lower Quartile2
Median
Average
Pre-development enquiry – reports issued within target S1.1 PERF
Sewer requisition - written acknowledgement of applications within target S2.1 PERF
Sewer requisition - applications refused/returned/questioned S2.1a INFO
Sewer requisition design – offers issued within target S3.1 PERF
Sewer requisition – constructed and commissioned within agreed extension S4.1 PERF
Sewer requisition – constructed and commissioned - extensions agreed S4.1a INFO
Technical vetting of adoptions & diversions– acknowledgements within target S5.1 PERF
Technical vetting of adoptions & diversions – applications refused/returned/questioned S5.1a INFO
Technical vetting of adoptions & diversions – approval or rejection letters within target S6.1 PERF
Technical vetting of adoptions & diversions – extensions agreed S6.1a INFO
Adoption legal agreement – draft agreements issued within target S7.1 PERF
s106 sewer connection - approval letters issued within target S8.1 PERF
s106 sewer connection - rejection letters issued within target S9.1 PERF
Sewerage Average
96.82% 98.28% 100.00% 99.66% 98.33% 100.00% 99.16% 99.66% 97.98% 100.00%   100.00% 98.28% 99.41% 98.99%  
100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 80.00%   100.00% 100.00% 100.00% 98.00%  
20.00% 0.00% 0.00% 71.43% 77.78% 55.00% 0.00% 100.00% 100.00% 0.00%   77.78% 0.00% 37.50% 42.42%  
20.00% - 100.00% 100.00% 50.00% 100.00% 33.33% 100.00% 100.00% 100.00%   100.00% 50.00% 100.00% 78.15%  
100.00% 100.00% - - 100.00% - - - - -   100.00% 100.00% 100.00% 100.00%  
0.00% 0.00% - - 0.00% - - - - -   0.00% 0.00% 0.00% 0.00%  
97.14% 98.58% 100.00% 100.00% 96.30% 100.00% 95.28% 100.00% 100.00% 100.00%   100.00% 97.14% 100.00% 98.73%  
43.57% 30.66% 66.67% 74.17% 100.00% 42.86% 52.76% 38.46% 86.59% 24.42%   74.17% 38.46% 48.16% 56.01%  
87.41% 100.00% 100.00% 98.85% 93.94% 100.00% 100.00% 98.32% 100.00% 100.00%   100.00% 98.32% 100.00% 97.85%  
0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 38.71% 0.00% 0.00% 0.00%   0.00% 0.00% 0.00% 3.87%  
98.61% 96.88% 100.00% 100.00% 96.00% 100.00% 87.18% 95.71% 100.00% 100.00%   100.00% 96.00% 99.31% 97.44%  
98.19% 100.00% 91.89% 100.00% 100.00% 100.00% 99.24% 100.00% 99.29% 98.82%   100.00% 98.82% 99.65% 98.74%  
96.97% 100.00% 60.00% - 100.00% 100.00% 100.00% 100.00% 100.00% 99.44%   100.00% 99.44% 100.00% 95.16%  
96.27% 98.97% 97.16% 99.82% 97.08% 100.00% 98.70% 99.36% 99.01% 99.69%   99.69% 97.16% 98.99% 98.61%
Key
Upper quartile performance

Inter-quartile performance

Lower quartile performance

Information metric
Key:
Upper quartile performance
Inter-quartile performance
Lower quartile performance
Information metric
Metric Ref Type
Anglian
Dŵr Cymru
Northumbrian
Severn Trent
South West
Southern
Thames
United Utilities
Wessex
Yorkshire
 
Upper Quartile1
Lower Quartile2
Median
Average
Pre-development enquiry – reports issued within target S1.1 PERF
Sewer requisition - written acknowledgement of applications within target S2.1 PERF
Sewer requisition - applications refused/returned/questioned S2.1a INFO
Sewer requisition design – offers issued within target S3.1 PERF
Sewer requisition – constructed and commissioned within agreed extension S4.1 PERF
Sewer requisition – constructed and commissioned - extensions agreed S4.1a INFO
Technical vetting of adoptions & diversions– acknowledgements within target S5.1 PERF
Technical vetting of adoptions & diversions – applications refused/returned/questioned S5.1a INFO
Technical vetting of adoptions & diversions – approval or rejection letters within target S6.1 PERF
Technical vetting of adoptions & diversions – extensions agreed S6.1a INFO
Adoption legal agreement – draft agreements issued within target S7.1 PERF
s106 sewer connection - approval letters issued within target S8.1 PERF
s106 sewer connection - rejection letters issued within target S9.1 PERF
Sewerage Average
98.19% 99.66% 96.37% 93.93% 99.61% 80.29% 96.76% 99.17% 95.35% 93.92%   99.17% 93.93% 96.57% 95.33%  
96.00% 100.00% 100.00% 100.00% 98.33% 94.94% 88.89% 100.00% 100.00% 92.86%   100.00% 94.94% 99.17% 97.10%  
44.00% 9.09% 0.00% 39.29% 86.67% 20.25% 0.00% 87.50% 50.00% 7.14%   50.00% 7.14% 29.77% 34.39%  
12.50% 100.00% 100.00% 100.00% 66.67% 88.89% 52.94% 100.00% 100.00% 82.61%   100.00% 66.67% 94.44% 80.36%  
70.00% 100.00% - - 59.09% 100.00% - - - 100.00%   100.00% 70.00% 100.00% 85.82%  
20.00% 0.00% - - 0.00% 50.00% - - - 0.00%   20.00% 0.00% 0.00% 14.00%  
97.60% 99.13% 98.80% 97.98% 99.30% 98.16% 86.74% 98.17% 98.43% 99.50%   99.13% 97.98% 98.30% 97.38%  
28.54% 34.96% 46.59% 64.89% 89.51% 44.49% 48.07% 76.96% 58.64% 29.08%   64.89% 34.96% 47.33% 52.17%  
87.94% 99.89% 99.32% 97.19% 97.27% 91.54% 95.00% 99.18% 95.71% 99.16%   99.18% 95.00% 97.23% 96.22%  
0.47% 0.00% 0.00% 0.00% 7.27% 0.00% 41.07% 0.00% 0.00% 0.00%   0.47% 0.00% 0.00% 4.88%  
98.08% 97.65% 100.00% 90.08% 95.59% 95.74% 91.94% 97.50% 99.23% 97.32%   98.08% 95.59% 97.41% 96.31%  
98.26% 100.00% 97.05% 97.13% 99.75% 93.49% 94.68% 99.62% 94.46% 98.51%   99.62% 94.68% 97.69% 97.29%  
98.28% 100.00% 50.00% - 100.00% 100.00% 99.72% 99.35% 89.19% 99.56%   100.00% 98.28% 99.56% 92.90%  
97.14% 99.39% 97.57% 95.92% 97.61% 94.37% 95.76% 99.07% 95.49% 98.39%   98.39% 95.76% 97.36% 97.07%
Key
Upper quartile performance

Inter-quartile performance

Lower quartile performance

Information metric
Performance metric
Information metric
Metric Ref Type
Anglian
Dŵr Cymru
Northumbrian
Severn Trent
South West
Southern
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target S1.1 PERF
Sewer requisition - written acknowledgement of applications within target S2.1 PERF
Sewer requisition - applications refused/returned/questioned S2.1a INFO
Sewer requisition design – offers issued within target S3.1 PERF
Sewer requisition – constructed and commissioned within agreed extension S4.1 PERF
Sewer requisition – constructed and commissioned - extensions agreed S4.1a INFO
Technical vetting of adoptions & diversions– acknowledgements within target S5.1 PERF
Technical vetting of adoptions & diversions – applications refused/returned/questioned S5.1a INFO
Technical vetting of adoptions & diversions – approval or rejection letters within target S6.1 PERF
Technical vetting of adoptions & diversions – extensions agreed S6.1a INFO
Adoption legal agreement – draft agreements issued within target S7.1 PERF
s106 sewer connection - approval letters issued within target S8.1 PERF
s106 sewer connection - rejection letters issued within target S9.1 PERF
200-299 50-99 50-99 200-299 50-99 20-49 200-299 200-299 200-299 100-199  
5-9 1-5 1-5 5-9 5-9 20-49 5-9 1-5 1-5 5-9  
5-9 1-5 1-5 5-9 5-9 20-49 5-9 1-5 1-5 5-9  
5-9 0 1-5 10-19 5-9 10-19 1-5 1-5 1-5 1-5  
1-5 1-5 0 0 1-5 0 0 0 0 0  
1-5 1-5 0 0 1-5 0 0 0 0 0  
100-199 200-299 20-49 100-199 20-49 50-99 100-199 50-99 50-99 100-199  
100-199 200-299 20-49 100-199 20-49 50-99 100-199 50-99 50-99 100-199  
100-199 100-199 50-99 50-99 20-49 100-199 50-99 100-199 50-99 500-999  
100-199 100-199 50-99 50-99 20-49 100-199 50-99 100-199 50-99 500-999  
50-99 100-199 10-19 50-99 20-49 20-49 20-49 50-99 20-49 50-99  
300-499 100-199 50-99 500-999 100-199 200-299 500-999 200-299 100-199 100-199  
300-499 20-49 5-9 0 20-49 200-299 300-499 100-199 10-19 100-199  
Key
Performance metric

Information metric
Performance metric
Information metric
Metric Ref Type
Anglian
Dŵr Cymru
Northumbrian
Severn Trent
South West
Southern
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target S1.1 PERF
Sewer requisition - written acknowledgement of applications within target S2.1 PERF
Sewer requisition - applications refused/returned/questioned S2.1a INFO
Sewer requisition design – offers issued within target S3.1 PERF
Sewer requisition – constructed and commissioned within agreed extension S4.1 PERF
Sewer requisition – constructed and commissioned - extensions agreed S4.1a INFO
Technical vetting of adoptions & diversions– acknowledgements within target S5.1 PERF
Technical vetting of adoptions & diversions – applications refused/returned/questioned S5.1a INFO
Technical vetting of adoptions & diversions – approval or rejection letters within target S6.1 PERF
Technical vetting of adoptions & diversions – extensions agreed S6.1a INFO
Adoption legal agreement – draft agreements issued within target S7.1 PERF
s106 sewer connection - approval letters issued within target S8.1 PERF
s106 sewer connection - rejection letters issued within target S9.1 PERF
500-999 200-299 300-499 1K-3K 200-299 200-299 500-999 1K-3K 500-999 500-999  
20-49 20-49 1-5 20-49 50-99 50-99 10-19 5-9 5-9 10-19  
20-49 20-49 1-5 20-49 50-99 50-99 10-19 5-9 5-9 10-19  
5-9 10-19 1-5 10-19 20-49 50-99 10-19 1-5 1-5 20-49  
10-19 1-5 0 0 20-49 1-5 0 0 0 1-5  
10-19 1-5 0 0 20-49 1-5 0 0 0 1-5  
500-999 500-999 200-299 500-999 100-199 200-299 300-499 300-499 100-199 500-999  
500-999 500-999 200-299 500-999 100-199 200-299 300-499 300-499 100-199 500-999  
300-499 500-999 100-199 300-499 100-199 300-499 200-299 300-499 100-199 1K-3K  
300-499 500-999 100-199 300-499 100-199 300-499 200-299 300-499 100-199 1K-3K  
200-299 500-999 100-199 300-499 50-99 50-99 100-199 200-299 100-199 200-299  
1K-3K 500-999 300-499 1K-3K 300-499 1K-3K 1K-3K 500-999 500-999 500-999  
1K-3K 100-199 5-9 0 200-299 500-999 1K-3K 500-999 50-99 500-999  
Key
Performance metric

Information metric

Chart 1: Developer Services levels of service performance - % within target and activity levels sewerage
Quarter 4 (Jan-Mar) 2015-16

This report
Industry Average
Volumes

Chart 2: Developer Services levels of service performance - % within target and activity levels sewerage
Rolling year to date

This report
Industry Average
Volumes

Chart 3: Developer Services levels of service performance - % within target and activity levels sewerage
Latest 4 quarters

Q1 2015
Q2 2015
Q3 2015
This report
Industry Average
Volumes
Metric Ref Type
Anglian
Dŵr Cymru
Northumbrian
Severn Trent
South West
Southern
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target S1.1 PERF
Sewer requisition - written acknowledgement of applications within target S2.1 PERF
Sewer requisition - applications refused/returned/questioned S2.1a INFO
Sewer requisition design – offers issued within target S3.1 PERF
Sewer requisition – constructed and commissioned within agreed extension S4.1 PERF
Sewer requisition – constructed and commissioned - extensions agreed S4.1a INFO
Technical vetting of adoptions & diversions– acknowledgements within target S5.1 PERF
Technical vetting of adoptions & diversions – applications refused/returned/questioned S5.1a INFO
Technical vetting of adoptions & diversions – approval or rejection letters within target S6.1 PERF
Technical vetting of adoptions & diversions – extensions agreed S6.1a INFO
Adoption legal agreement – draft agreements issued within target S7.1 PERF
s106 sewer connection - approval letters issued within target S8.1 PERF
s106 sewer connection - rejection letters issued within target S9.1 PERF
Sewerage Totals
220 58 80 292 60 39 239 293 247 120  
5 4 3 7 9 20 6 2 1 5  
5 4 3 7 9 20 6 2 1 5  
5 0 2 10 8 12 3 1 3 2  
1 2 0 0 3 0 0 0 0 0  
1 2 0 0 3 0 0 0 0 0  
140 212 48 120 27 63 127 78 82 172  
140 212 48 120 27 63 127 78 82 172  
135 177 54 87 33 141 93 119 81 574  
135 177 54 87 33 141 93 119 81 574  
72 128 16 75 25 21 39 70 36 86  
441 165 74 503 100 224 654 213 141 170  
429 31 5 0 43 274 381 163 15 179  
1,448 777 282 1,094 308 794 1,542 939 606 1,308
Metric Ref Type
Anglian
Dŵr Cymru
Northumbrian
Severn Trent
South West
Southern
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target S1.1 PERF
Sewer requisition - written acknowledgement of applications within target S2.1 PERF
Sewer requisition - applications refused/returned/questioned S2.1a INFO
Sewer requisition design – offers issued within target S3.1 PERF
Sewer requisition – constructed and commissioned within agreed extension S4.1 PERF
Sewer requisition – constructed and commissioned - extensions agreed S4.1a INFO
Technical vetting of adoptions & diversions– acknowledgements within target S5.1 PERF
Technical vetting of adoptions & diversions – applications refused/returned/questioned S5.1a INFO
Technical vetting of adoptions & diversions – approval or rejection letters within target S6.1 PERF
Technical vetting of adoptions & diversions – extensions agreed S6.1a INFO
Adoption legal agreement – draft agreements issued within target S7.1 PERF
s106 sewer connection - approval letters issued within target S8.1 PERF
s106 sewer connection - rejection letters issued within target S9.1 PERF
Sewerage Totals
213 57 80 291 59 39 237 292 242 120  
5 4 3 7 9 20 6 2 1 4  
1 0 0 5 7 11 0 2 1 0  
1 0 2 10 4 12 1 1 3 2  
1 2 0 0 3 0 0 0 0 0  
0 0 0 0 0 0 0 0 0 0  
136 209 48 120 26 63 121 78 82 172  
61 65 32 89 27 27 67 30 71 42  
118 177 54 86 31 141 93 117 81 574  
0 0 0 0 0 0 36 0 0 0  
71 124 16 75 24 21 34 67 36 86  
433 165 68 503 100 224 649 213 140 168  
416 31 3 0 43 274 381 163 15 178  
1,394 769 274 1,092 299 794 1,522 933 600 1,304
Metric Ref Type
Anglian
Dŵr Cymru
Northumbrian
Severn Trent
South West
Southern
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target S1.1 PERF
Sewer requisition - written acknowledgement of applications within target S2.1 PERF
Sewer requisition - applications refused/returned/questioned S2.1a INFO
Sewer requisition design – offers issued within target S3.1 PERF
Sewer requisition – constructed and commissioned within agreed extension S4.1 PERF
Sewer requisition – constructed and commissioned - extensions agreed S4.1a INFO
Technical vetting of adoptions & diversions– acknowledgements within target S5.1 PERF
Technical vetting of adoptions & diversions – applications refused/returned/questioned S5.1a INFO
Technical vetting of adoptions & diversions – approval or rejection letters within target S6.1 PERF
Technical vetting of adoptions & diversions – extensions agreed S6.1a INFO
Adoption legal agreement – draft agreements issued within target S7.1 PERF
s106 sewer connection - approval letters issued within target S8.1 PERF
s106 sewer connection - rejection letters issued within target S9.1 PERF
Sewerage Totals
827 290 331 1,220 255 208 863 1,087 818 576  
25 22 4 28 60 79 18 8 6 14  
25 22 4 28 60 79 18 8 6 14  
8 11 2 18 39 72 17 3 3 23  
10 2 0 0 22 2 0 0 0 1  
10 2 0 0 22 2 0 0 0 1  
501 801 249 544 143 272 362 382 191 808  
501 801 249 544 143 272 362 382 191 808  
423 902 147 391 110 402 280 364 140 2,021  
423 902 147 391 110 402 280 364 140 2,021  
261 511 108 393 68 94 124 280 130 298  
1,437 755 305 2,402 406 1,136 2,780 789 523 736  
1,686 172 6 0 238 756 1,766 617 74 682  
5,178 3,466 1,152 4,996 1,341 3,021 6,210 3,530 1,885 5,159
Metric Ref Type
Anglian
Dŵr Cymru
Northumbrian
Severn Trent
South West
Southern
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target S1.1 PERF
Sewer requisition - written acknowledgement of applications within target S2.1 PERF
Sewer requisition - applications refused/returned/questioned S2.1a INFO
Sewer requisition design – offers issued within target S3.1 PERF
Sewer requisition – constructed and commissioned within agreed extension S4.1 PERF
Sewer requisition – constructed and commissioned - extensions agreed S4.1a INFO
Technical vetting of adoptions & diversions– acknowledgements within target S5.1 PERF
Technical vetting of adoptions & diversions – applications refused/returned/questioned S5.1a INFO
Technical vetting of adoptions & diversions – approval or rejection letters within target S6.1 PERF
Technical vetting of adoptions & diversions – extensions agreed S6.1a INFO
Adoption legal agreement – draft agreements issued within target S7.1 PERF
s106 sewer connection - approval letters issued within target S8.1 PERF
s106 sewer connection - rejection letters issued within target S9.1 PERF
Sewerage Totals
812 289 319 1,146 254 167 835 1,078 780 541  
24 22 4 28 59 75 16 8 6 13  
11 2 0 11 52 16 0 7 3 1  
1 11 2 18 26 64 9 3 3 19  
7 2 0 0 13 2 0 0 0 1  
2 0 0 0 0 1 0 0 0 0  
489 794 246 533 142 267 314 375 188 804  
143 280 116 353 128 121 174 294 112 235  
372 901 146 380 107 368 266 361 134 2,004  
2 0 0 0 8 0 115 0 0 0  
256 499 108 354 65 90 114 273 129 290  
1,412 755 296 2,333 405 1,062 2,632 786 494 725  
1,657 172 3 0 238 756 1,761 613 66 679  
5,030 3,445 1,124 4,792 1,309 2,851 5,947 3,497 1,800 5,076

Blank cells in a table represent no activity within the period.

1 Upper quartile = the value above which 25% of the highest performance scores lie.

2 Lower quartile = the value below which 25% of the lowest performance scores lie.