Developer services

Developer Services Levels of Service Report: Quarter 3 (Oct-Dec) 2015-16
Published: 30 January 2016

Filter Data
Key:
Upper quartile performance
Inter-quartile performance
Lower quartile performance
Information metric
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dee Valley
Dŵr Cymru
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
 
Upper Quartile1
Lower Quartile2
Median
Average
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Self-lay application – written acknowledgements within target W9.1 PERF
Self-lay applications - refused / returned/ questioned W9.1a INFO
Self-lay new connection - quotations within target W10.1 PERF
Self-lay <500 plots - written terms (quotations) within target W11.1 PERF
Self-lay design >500 plots - written terms (quotations) within target W12.1 PERF
Self-lay design >500 plots - % of written terms (quotations) extended by agreement W12.1a INFO
Self-lay signed agreement - written acknowledgement of receipt W13.1 PERF
Water provision for testing self-lay mains - within target W14.1 PERF
Water provision for testing self-lay mains - within extended target W14.1a INFO
Provision of permanent supply for self-lay mains – within target W15.1 PERF
Water Average
60.98% 96.63% 100.00% 96.00% 100.00% 100.00% 97.96% 100.00% 100.00% 100.00% 90.63% 100.00% 88.89% 100.00% 87.56% 89.92% 88.37% 96.55%   100.00% 89.92% 97.29% 94.08%  
98.44% 100.00% 100.00% 100.00% 97.78% 100.00% 99.70% 100.00% 99.91% 100.00% 100.00% 99.60% 98.24% 94.07% 97.47% 99.16% 98.92% 99.57%   100.00% 98.44% 99.65% 99.05%  
19.46% 13.42% 0.00% 10.16% 37.78% 31.43% 34.60% 2.34% 67.35% 0.00% 24.35% 23.56% 59.45% 51.69% 27.83% 30.38% 3.94% 30.10%   34.60% 10.16% 26.09% 25.99%  
71.68% 99.38% 100.00% 96.88% 100.00% 100.00% 99.25% 99.89% 98.79% 99.95% 94.61% 95.39% 99.73% 99.85% 99.91% 100.00% 88.66% 99.60%   99.95% 96.88% 99.66% 96.86%  
78.84% 98.20% 100.00% 94.51% 100.00% 96.31% 61.35% 99.03% 98.35% 94.13% 94.28% 98.23% 98.66% 90.31% 96.54% 93.27% 96.64% 90.43%   98.35% 93.27% 96.42% 93.28%  
17.34% 24.93% 18.75% 18.27% 8.16% 16.99% 2.16% 0.00% 12.60% 27.05% 26.53% 15.19% 16.85% 24.23% 26.45% 36.59% 21.77% 34.87%   26.45% 15.19% 18.51% 19.37%  
70.89% 92.39% 100.00% 94.74% 100.00% 100.00% 91.67% 83.33% 100.00% 100.00% 100.00% 97.83% 95.24% 94.12% 97.22% 99.24% 88.37% 100.00%   100.00% 92.39% 97.52% 94.72%  
73.42% 38.04% 0.00% 42.11% 0.00% 67.57% 47.73% 27.78% 89.29% 0.00% 40.00% 89.13% 57.14% 47.06% 56.02% 48.09% 88.37% 98.48%   73.42% 38.04% 47.91% 50.57%  
51.58% 81.40% 100.00% 94.74% 85.71% 100.00% 98.72% 84.62% 84.48% 100.00% 78.13% 81.58% 72.22% 91.67% 77.97% 94.52% 62.07% 90.63%   94.74% 78.13% 85.16% 85.00%  
60.00% 87.50% - - - 100.00% 100.00% 100.00% 85.71% - 100.00% - 66.67% 50.00% - 100.00% 100.00% 71.43%   100.00% 69.05% 93.75% 85.11%  
5.00% 15.69% 0.00% 0.00% 0.00% 3.57% 7.14% 13.33% 5.69% 0.00% 5.88% 0.00% 14.29% 25.00% 0.00% 1.35% 3.33% 6.80%   7.14% 0.00% 4.29% 5.95%  
- 33.33% - - - 0.00% - 0.00% 100.00% - 50.00% - - 0.00% - - 100.00% 50.00%   75.00% 0.00% 41.67% 41.67%  
82.86% 97.98% 100.00% 80.00% 100.00% 100.00% 81.82% 85.71% 100.00% 83.33% 100.00% 89.92% 100.00% 80.00% 59.46% 94.62% 96.30% 100.00%   100.00% 82.86% 95.46% 90.67%  
64.29% 33.33% 50.00% 46.67% 62.50% 52.17% 1.70% 0.00% 68.00% 100.00% 56.67% 6.72% 0.00% 6.67% 18.92% 6.45% 11.11% 13.75%   56.67% 6.67% 26.13% 33.28%  
66.67% 100.00% - 100.00% - 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% - - 0.00% 82.05% 100.00% 0.00% -   100.00% 82.05% 100.00% 80.67%  
66.67% 11.76% - 80.00% - 0.00% 0.00% 0.00% 87.50% 0.00% 33.33% - - 0.00% 5.13% 33.33% 0.00% -   33.33% 0.00% 5.13% 24.44%  
77.69% 100.00% - 100.00% 100.00% 100.00% - - 100.00% 100.00% 68.15% 100.00% - - - 100.00% - 100.00%   100.00% 100.00% 100.00% 95.08%  
71.43% 92.31% - 80.00% - 100.00% 100.00% - 100.00% - 80.00% 100.00% - 0.00% 100.00% 94.92% 50.00% 100.00%   100.00% 80.00% 94.92% 82.20%  
- 55.56% - 100.00% - - - - - - - - - - - 100.00% - -   100.00% 55.56% 100.00% 85.19%  
- 22.22% - 0.00% - - - - - - - - - - - 100.00% - -   100.00% 0.00% 22.22% 40.74%  
- 95.65% - 75.00% - 50.00% - 100.00% 85.71% - 83.33% - - - 71.67% 100.00% 0.00% 94.12%   95.65% 71.67% 84.52% 75.55%  
100.00% 100.00% - 100.00% - - - - 26.67% - 100.00% - - - 50.00% 95.45% - 100.00%   100.00% 72.73% 100.00% 84.02%  
100.00% 16.67% - 50.00% - - - - 66.67% - 0.00% - - - 0.00% 52.27% - 60.00%   63.33% 8.33% 51.14% 43.20%  
100.00% 96.43% - 100.00% - - - - 91.67% - 100.00% 100.00% - - 100.00% 78.57% - 100.00%   100.00% 96.43% 100.00% 96.30%  
74.45% 98.91% 100.00% 96.86% 99.29% 98.62% 88.79% 99.47% 98.83% 98.63% 90.19% 96.73% 99.22% 95.66% 98.72% 97.11% 92.45% 95.97%   98.91% 95.66% 97.86% 95.55%
Key
Upper quartile performance

Inter-quartile performance

Lower quartile performance

Information metric
Key:
Upper quartile performance
Inter-quartile performance
Lower quartile performance
Information metric
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dee Valley
Dŵr Cymru
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
 
Upper Quartile1
Lower Quartile2
Median
Average
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Self-lay application – written acknowledgements within target W9.1 PERF
Self-lay applications - refused / returned/ questioned W9.1a INFO
Self-lay new connection - quotations within target W10.1 PERF
Self-lay <500 plots - written terms (quotations) within target W11.1 PERF
Self-lay design >500 plots - written terms (quotations) within target W12.1 PERF
Self-lay design >500 plots - % of written terms (quotations) extended by agreement W12.1a INFO
Self-lay signed agreement - written acknowledgement of receipt W13.1 PERF
Water provision for testing self-lay mains - within target W14.1 PERF
Water provision for testing self-lay mains - within extended target W14.1a INFO
Provision of permanent supply for self-lay mains – within target W15.1 PERF
Water Average
50.75% 98.85% 100.00% 91.43% 100.00% 100.00% 96.60% 100.00% 95.58% 100.00% 87.76% 100.00% 87.80% 84.62% 76.36% 86.54% 83.33% 88.78%   100.00% 86.54% 93.50% 90.47%  
84.52% 99.12% 99.03% 100.00% 99.35% 100.00% 98.67% 98.03% 97.95% 100.00% 100.00% 99.21% 95.46% 92.37% 76.93% 99.21% 99.46% 99.47%   99.47% 97.95% 99.16% 96.60%  
30.79% 12.39% 0.00% 13.80% 30.07% 32.28% 28.67% 6.78% 52.86% 0.00% 17.38% 17.58% 56.61% 43.64% 19.77% 34.68% 4.52% 36.89%   34.68% 12.39% 24.22% 24.37%  
67.43% 99.28% 99.49% 93.88% 100.00% 99.76% 92.99% 99.95% 97.30% 99.75% 85.74% 91.91% 85.47% 99.60% 90.55% 99.88% 93.37% 98.22%   99.75% 91.91% 97.76% 94.14%  
61.95% 92.52% 97.50% 90.73% 100.00% 95.99% 66.16% 99.71% 97.90% 92.26% 88.66% 96.41% 98.48% 84.25% 88.44% 92.43% 92.86% 86.31%   97.50% 88.44% 92.47% 90.14%  
14.47% 19.81% 20.50% 11.53% 2.22% 17.07% 0.75% 0.00% 11.91% 35.56% 33.26% 15.61% 24.00% 23.71% 38.03% 33.57% 15.30% 31.57%   31.57% 11.91% 18.44% 19.38%  
50.21% 93.56% 100.00% 97.37% 100.00% 100.00% 89.71% 92.31% 97.56% 100.00% 98.72% 97.71% 81.93% 86.21% 90.62% 99.18% 92.08% 99.40%   99.40% 90.62% 97.46% 92.59%  
65.11% 34.85% 0.00% 47.37% 14.29% 73.48% 44.59% 23.08% 71.64% 0.00% 41.03% 86.26% 61.45% 68.97% 37.34% 51.65% 79.21% 97.01%   71.64% 34.85% 49.51% 49.85%  
34.44% 82.56% 100.00% 96.97% 90.91% 98.97% 94.22% 80.65% 85.14% 99.55% 72.15% 84.62% 35.90% 90.48% 66.75% 97.73% 62.86% 89.10%   96.97% 72.15% 87.12% 81.28%  
66.67% 66.67% - - - 100.00% 80.00% 100.00% 85.71% - 100.00% 50.00% 66.67% 50.00% - 100.00% 50.00% 82.35%   100.00% 66.67% 80.00% 76.77%  
2.43% 8.02% 0.00% 0.00% 0.00% 2.02% 4.26% 6.06% 4.15% 0.00% 2.47% 1.89% 3.70% 22.22% 0.00% 2.22% 2.78% 6.01%   4.26% 0.00% 2.45% 3.79%  
- 42.86% - - - 50.00% 0.00% 0.00% 100.00% - 96.00% - - 0.00% - 75.00% 50.00% 70.00%   75.00% 0.00% 50.00% 48.39%  
54.44% 97.95% 100.00% 67.92% 100.00% 100.00% 66.07% 68.42% 100.00% 96.20% 100.00% 91.47% 97.53% 72.00% 31.62% 96.54% 89.89% 98.67%   100.00% 68.42% 96.37% 84.93%  
34.44% 37.88% 78.95% 30.19% 27.78% 46.51% 0.67% 21.05% 61.11% 74.68% 61.82% 3.10% 0.00% 4.00% 13.68% 22.15% 7.87% 11.33%   46.51% 7.87% 24.96% 29.84%  
64.00% 95.74% 100.00% 92.31% 100.00% 94.74% 92.59% 100.00% 95.92% 100.00% 96.67% 100.00% - 0.00% 76.54% 100.00% 25.00% 100.00%   100.00% 92.31% 95.92% 84.32%  
52.00% 29.79% 0.00% 76.92% 0.00% 0.00% 25.93% 0.00% 57.14% 0.00% 36.67% 66.67% - 0.00% 7.41% 10.00% 0.00% 58.33%   52.00% 0.00% 10.00% 24.76%  
78.33% 100.00% 100.00% 97.08% 100.00% 100.00% 100.00% - 99.98% 100.00% 83.48% 100.00% - - 37.50% 100.00% 100.00% 100.00%   100.00% 97.08% 100.00% 93.09%  
54.55% 87.72% 100.00% 84.62% 100.00% 100.00% 100.00% - 81.25% - 75.00% 100.00% - 0.00% 72.00% 94.58% 50.00% 97.44%   100.00% 72.00% 87.72% 79.81%  
- 50.00% - 100.00% - - - - 50.00% - - - - - - 100.00% - 100.00%   100.00% 50.00% 100.00% 80.00%  
- 16.67% - 0.00% - - - - 0.00% - - - - - - 50.00% - 100.00%   50.00% 0.00% 16.67% 33.33%  
40.00% 98.08% - 77.78% - 50.00% - 100.00% 60.00% - 88.89% 50.00% - - 71.67% 100.00% 75.00% 96.00%   97.04% 55.00% 76.39% 75.62%  
100.00% 97.44% - 90.91% - - - - 26.67% - 90.00% - - - 75.00% 92.91% - 92.00%   95.17% 82.50% 91.45% 83.12%  
30.77% 7.69% - 63.64% - - - - 66.67% - 30.00% - - - 50.00% 46.46% - 56.52%   60.08% 30.38% 48.23% 43.97%  
100.00% 98.44% - 100.00% - - - - 80.00% - 100.00% 100.00% - - 83.33% 77.78% - 100.00%   100.00% 83.33% 100.00% 93.28%  
67.40% 97.20% 98.77% 93.82% 99.80% 98.51% 85.54% 99.05% 97.77% 97.88% 87.07% 94.30% 89.87% 93.41% 88.91% 97.58% 93.73% 93.69%   97.88% 89.87% 94.06% 93.02%
Key
Upper quartile performance

Inter-quartile performance

Lower quartile performance

Information metric
Performance metric
Information metric
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dee Valley
Dŵr Cymru
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Self-lay application – written acknowledgements within target W9.1 PERF
Self-lay applications - refused / returned/ questioned W9.1a INFO
Self-lay new connection - quotations within target W10.1 PERF
Self-lay <500 plots - written terms (quotations) within target W11.1 PERF
Self-lay design >500 plots - written terms (quotations) within target W12.1 PERF
Self-lay design >500 plots - % of written terms (quotations) extended by agreement W12.1a INFO
Self-lay signed agreement - written acknowledgement of receipt W13.1 PERF
Water provision for testing self-lay mains - within target W14.1 PERF
Water provision for testing self-lay mains - within extended target W14.1a INFO
Provision of permanent supply for self-lay mains – within target W15.1 PERF
20-49 50-99 5-9 20-49 5-9 50-99 20-49 1-5 100-199 50-99 20-49 50-99 5-9 5-9 200-299 100-199 20-49 20-49  
500-999 1K-3K 50-99 200-299 20-49 500-999 500-999 500-999 1K-3K 500-999 300-499 500-999 300-499 100-199 1K-3K 500-999 200-299 500-999  
500-999 1K-3K 50-99 200-299 20-49 500-999 500-999 500-999 1K-3K 500-999 300-499 500-999 300-499 100-199 1K-3K 500-999 200-299 500-999  
5K-10K 3K-5K 500-999 1K-3K 50-99 1K-3K 5K-10K 500-999 5K-10K 3K-5K 1K-3K 3K-5K 3K-5K 500-999 10K-25K 1K-3K 1K-3K 1K-3K  
1K-3K 3K-5K 300-499 500-999 50-99 1K-3K 3K-5K 300-499 3K-5K 1K-3K 500-999 1K-3K 1K-3K 300-499 5K-10K 1K-3K 1K-3K 1K-3K  
1K-3K 3K-5K 300-499 500-999 50-99 1K-3K 3K-5K 300-499 3K-5K 1K-3K 500-999 1K-3K 1K-3K 300-499 5K-10K 1K-3K 1K-3K 1K-3K  
50-99 50-99 5-9 10-19 1-5 20-49 100-199 10-19 100-199 100-199 20-49 20-49 20-49 10-19 200-299 100-199 20-49 50-99  
50-99 50-99 5-9 10-19 1-5 20-49 100-199 10-19 100-199 100-199 20-49 20-49 20-49 10-19 200-299 100-199 20-49 50-99  
50-99 20-49 10-19 10-19 5-9 20-49 50-99 10-19 100-199 100-199 20-49 20-49 10-19 10-19 100-199 50-99 20-49 50-99  
5-9 5-9 0 0 0 1-5 5-9 1-5 5-9 0 1-5 0 1-5 1-5 0 1-5 1-5 5-9  
100-199 50-99 10-19 10-19 5-9 20-49 50-99 10-19 100-199 100-199 20-49 20-49 20-49 10-19 100-199 50-99 20-49 100-199  
0 5-9 0 0 0 1-5 0 1-5 1-5 0 1-5 0 0 1-5 0 0 1-5 1-5  
50-99 50-99 1-5 10-19 5-9 20-49 100-199 5-9 20-49 10-19 20-49 100-199 20-49 10-19 20-49 50-99 20-49 50-99  
50-99 50-99 1-5 10-19 5-9 20-49 100-199 5-9 20-49 10-19 20-49 100-199 20-49 10-19 20-49 50-99 20-49 50-99  
5-9 10-19 0 5-9 0 5-9 5-9 1-5 5-9 1-5 5-9 0 0 1-5 20-49 1-5 1-5 0  
5-9 10-19 0 5-9 0 5-9 5-9 1-5 5-9 1-5 5-9 0 0 1-5 20-49 1-5 1-5 0  
500-999 1K-3K 0 300-499 50-99 20-49 0 0 1K-3K 100-199 500-999 50-99 0 0 0 5-9 0 1-5  
5-9 10-19 0 5-9 0 1-5 1-5 0 10-19 0 10-19 1-5 0 1-5 5-9 50-99 1-5 5-9  
0 5-9 0 1-5 0 0 0 0 0 0 0 0 0 0 0 1-5 0 0  
0 5-9 0 1-5 0 0 0 0 0 0 0 0 0 0 0 1-5 0 0  
0 20-49 0 1-5 0 1-5 0 1-5 5-9 0 5-9 0 0 0 50-99 20-49 1-5 10-19  
1-5 10-19 0 1-5 0 0 0 0 10-19 0 1-5 0 0 0 1-5 20-49 0 20-49  
1-5 10-19 0 1-5 0 0 0 0 10-19 0 1-5 0 0 0 1-5 20-49 0 20-49  
1-5 20-49 0 1-5 0 0 0 0 20-49 0 5-9 1-5 0 0 1-5 10-19 0 20-49  
Key
Performance metric

Information metric
Performance metric
Information metric
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dee Valley
Dŵr Cymru
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Self-lay application – written acknowledgements within target W9.1 PERF
Self-lay applications - refused / returned/ questioned W9.1a INFO
Self-lay new connection - quotations within target W10.1 PERF
Self-lay <500 plots - written terms (quotations) within target W11.1 PERF
Self-lay design >500 plots - written terms (quotations) within target W12.1 PERF
Self-lay design >500 plots - % of written terms (quotations) extended by agreement W12.1a INFO
Self-lay signed agreement - written acknowledgement of receipt W13.1 PERF
Water provision for testing self-lay mains - within target W14.1 PERF
Water provision for testing self-lay mains - within extended target W14.1a INFO
Provision of permanent supply for self-lay mains – within target W15.1 PERF
50-99 200-299 20-49 50-99 10-19 200-299 100-199 10-19 300-499 100-199 50-99 100-199 20-49 10-19 300-499 300-499 100-199 50-99  
1K-3K 3K-5K 300-499 500-999 100-199 1K-3K 1K-3K 1K-3K 3K-5K 1K-3K 1K-3K 1K-3K 1K-3K 200-299 5K-10K 3K-5K 500-999 1K-3K  
1K-3K 3K-5K 300-499 500-999 100-199 1K-3K 1K-3K 1K-3K 3K-5K 1K-3K 1K-3K 1K-3K 1K-3K 200-299 5K-10K 3K-5K 500-999 1K-3K  
10K-25K 10K-25K 1K-3K 3K-5K 200-299 5K-10K 10K-25K 1K-3K 10K-25K 10K-25K 5K-10K 5K-10K 5K-10K 1K-3K 50K-100K 5K-10K 5K-10K 5K-10K  
3K-5K 5K-10K 1K-3K 1K-3K 300-499 5K-10K 10K-25K 1K-3K 10K-25K 3K-5K 1K-3K 5K-10K 3K-5K 300-499 10K-25K 3K-5K 3K-5K 5K-10K  
3K-5K 5K-10K 1K-3K 1K-3K 300-499 5K-10K 10K-25K 1K-3K 10K-25K 3K-5K 1K-3K 5K-10K 3K-5K 500-999 10K-25K 3K-5K 3K-5K 5K-10K  
200-299 200-299 20-49 20-49 5-9 100-199 300-499 20-49 300-499 500-999 50-99 100-199 50-99 20-49 500-999 300-499 100-199 100-199  
200-299 200-299 20-49 20-49 5-9 100-199 300-499 20-49 300-499 500-999 50-99 100-199 50-99 20-49 500-999 300-499 100-199 100-199  
200-299 100-199 20-49 20-49 10-19 50-99 200-299 20-49 300-499 300-499 50-99 100-199 50-99 20-49 500-999 200-299 50-99 200-299  
5-9 10-19 0 0 0 1-5 10-19 1-5 10-19 0 1-5 1-5 1-5 5-9 0 5-9 1-5 10-19  
200-299 100-199 20-49 20-49 10-19 50-99 200-299 20-49 300-499 300-499 50-99 100-199 50-99 20-49 500-999 200-299 50-99 200-299  
0 5-9 0 0 0 1-5 1-5 1-5 1-5 0 20-49 0 0 1-5 0 1-5 1-5 10-19  
100-199 200-299 10-19 50-99 20-49 20-49 300-499 10-19 100-199 50-99 100-199 200-299 50-99 20-49 100-199 200-299 50-99 300-499  
100-199 200-299 10-19 50-99 10-19 20-49 300-499 10-19 100-199 50-99 100-199 200-299 50-99 20-49 100-199 200-299 50-99 300-499  
20-49 50-99 1-5 10-19 1-5 20-49 20-49 1-5 20-49 1-5 20-49 1-5 0 1-5 50-99 20-49 1-5 10-19  
20-49 50-99 1-5 10-19 1-5 20-49 20-49 1-5 20-49 1-5 20-49 1-5 0 1-5 50-99 20-49 1-5 10-19  
500-999 5K-10K 20-49 1K-3K 100-199 100-199 50-99 0 5K-10K 100-199 1K-3K 200-299 0 0 20-49 50-99 500-999 1-5  
20-49 50-99 1-5 10-19 1-5 1-5 5-9 0 50-99 0 20-49 1-5 0 1-5 20-49 200-299 1-5 20-49  
0 10-19 0 1-5 0 0 0 0 1-5 0 0 0 0 0 0 1-5 0 1-5  
0 10-19 0 1-5 0 0 0 0 1-5 0 0 0 0 0 0 1-5 0 1-5  
5-9 50-99 0 5-9 0 1-5 0 1-5 10-19 0 5-9 1-5 0 0 50-99 100-199 1-5 20-49  
10-19 20-49 0 10-19 0 0 0 0 10-19 0 10-19 0 0 0 1-5 100-199 0 20-49  
10-19 20-49 0 10-19 0 0 0 0 10-19 0 10-19 0 0 0 1-5 100-199 0 20-49  
10-19 50-99 0 5-9 0 0 0 0 50-99 0 20-49 1-5 0 0 5-9 20-49 0 20-49  
Key
Performance metric

Information metric

Chart 1: Developer Services levels of service performance - % within target and activity levels water supply
Quarter 3 (Oct-Dec) 2015-16

This report
Industry Average
Volumes

Chart 2: Developer Services levels of service performance - % within target and activity levels water supply
Rolling year to date

This report
Industry Average
Volumes

Chart 3: Developer Services levels of service performance - % within target and activity levels water supply
Latest 4 quarters

Q1 2015
Q2 2015
This report
Industry Average
Volumes
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dee Valley
Dŵr Cymru
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Self-lay application – written acknowledgements within target W9.1 PERF
Self-lay applications - refused / returned/ questioned W9.1a INFO
Self-lay new connection - quotations within target W10.1 PERF
Self-lay <500 plots - written terms (quotations) within target W11.1 PERF
Self-lay design >500 plots - written terms (quotations) within target W12.1 PERF
Self-lay design >500 plots - % of written terms (quotations) extended by agreement W12.1a INFO
Self-lay signed agreement - written acknowledgement of receipt W13.1 PERF
Water provision for testing self-lay mains - within target W14.1 PERF
Water provision for testing self-lay mains - within extended target W14.1a INFO
Provision of permanent supply for self-lay mains – within target W15.1 PERF
Water Totals
41 89 5 25 5 85 49 2 169 56 32 60 9 6 201 119 43 29  
514 1,021 96 256 45 560 659 725 1,069 555 308 747 397 118 1,976 836 279 691  
514 1,021 96 256 45 560 659 725 1,069 555 308 747 397 118 1,976 836 279 691  
7,966 3,237 644 1,893 61 2,749 8,482 886 6,857 3,989 2,580 3,123 3,705 656 23,481 1,208 1,438 2,244  
2,335 3,437 368 728 98 2,060 3,514 411 3,159 1,464 769 1,981 1,341 320 7,048 1,025 1,222 1,933  
2,335 3,437 368 728 98 2,060 3,514 411 3,159 1,464 769 1,981 1,341 392 7,048 1,025 1,222 1,933  
79 92 8 19 3 37 132 18 140 179 30 46 21 17 216 131 43 66  
79 92 8 19 3 37 132 18 140 179 30 46 21 17 216 131 43 66  
95 43 13 19 7 27 78 13 116 167 32 38 18 12 177 73 29 96  
5 8 0 0 0 1 6 2 7 0 2 0 3 4 0 1 1 7  
100 51 13 19 7 28 84 15 123 167 34 38 21 16 177 74 30 103  
0 6 0 0 0 1 0 2 1 0 2 0 0 1 0 0 1 4  
70 99 4 15 8 23 176 7 25 12 30 119 30 15 37 93 27 80  
70 99 4 15 8 23 176 7 25 12 30 119 30 15 37 93 27 80  
9 17 0 5 0 8 9 3 8 1 9 0 0 2 39 3 2 0  
9 17 0 5 0 8 9 3 8 1 9 0 0 2 39 3 2 0  
605 1,994 0 434 55 39 0 0 2,899 160 810 50 0 0 0 8 0 1  
7 13 0 5 0 2 1 0 18 0 10 2 0 2 5 59 2 5  
0 9 0 1 0 0 0 0 0 0 0 0 0 0 0 1 0 0  
0 9 0 1 0 0 0 0 0 0 0 0 0 0 0 1 0 0  
0 23 0 4 0 2 0 3 7 0 6 0 0 0 60 48 1 17  
1 12 0 2 0 0 0 0 15 0 2 0 0 0 2 44 0 20  
1 12 0 2 0 0 0 0 15 0 2 0 0 0 2 44 0 20  
3 28 0 3 0 0 0 0 36 0 8 2 0 0 3 14 0 21  
11,730 10,122 1,138 3,409 282 5,593 13,106 2,070 14,525 6,583 4,628 6,168 5,524 1,152 33,245 3,663 3,087 5,210
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dee Valley
Dŵr Cymru
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Self-lay application – written acknowledgements within target W9.1 PERF
Self-lay applications - refused / returned/ questioned W9.1a INFO
Self-lay new connection - quotations within target W10.1 PERF
Self-lay <500 plots - written terms (quotations) within target W11.1 PERF
Self-lay design >500 plots - written terms (quotations) within target W12.1 PERF
Self-lay design >500 plots - % of written terms (quotations) extended by agreement W12.1a INFO
Self-lay signed agreement - written acknowledgement of receipt W13.1 PERF
Water provision for testing self-lay mains - within target W14.1 PERF
Water provision for testing self-lay mains - within extended target W14.1a INFO
Provision of permanent supply for self-lay mains – within target W15.1 PERF
Water Totals
25 86 5 24 5 85 48 2 169 56 29 60 8 6 176 107 38 28  
506 1,021 96 256 44 560 657 725 1,068 555 308 744 390 111 1,926 829 276 688  
100 137 0 26 17 176 228 17 720 0 75 176 236 61 550 254 11 208  
5,710 3,217 644 1,834 61 2,749 8,418 885 6,774 3,987 2,441 2,979 3,695 655 23,459 1,208 1,275 2,235  
1,841 3,375 368 688 98 1,984 2,156 407 3,107 1,378 725 1,946 1,323 289 6,804 956 1,181 1,748  
405 857 69 133 8 350 76 0 398 396 204 301 226 95 1,864 375 266 674  
56 85 8 18 3 37 121 15 140 179 30 45 20 16 210 130 38 66  
58 35 0 8 0 25 63 5 125 0 12 41 12 8 121 63 38 65  
49 35 13 18 6 27 77 11 98 167 25 31 13 11 138 69 18 87  
3 7 0 0 0 1 6 2 6 0 2 0 2 2 0 1 1 5  
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0  
0 2 0 0 0 0 0 0 1 0 1 0 0 0 0 0 1 2  
58 97 4 12 8 23 144 6 25 10 30 107 30 12 22 88 26 80  
45 33 2 7 5 12 3 0 17 12 17 8 0 1 7 6 3 11  
6 17 0 5 0 8 9 3 8 1 9 0 0 0 32 3 0 0  
6 2 0 4 0 0 0 0 7 0 3 0 0 0 2 1 0 0  
470 1,994 0 434 55 39 0 0 2,899 160 552 50 0 0 0 8 0 1  
5 12 0 4 0 2 1 0 18 0 8 2 0 0 5 56 1 5  
0 5 0 1 0 0 0 0 0 0 0 0 0 0 0 1 0 0  
0 2 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0  
0 22 0 3 0 1 0 3 6 0 5 0 0 0 43 48 0 16  
1 12 0 2 0 0 0 0 4 0 2 0 0 0 1 42 0 20  
1 2 0 1 0 0 0 0 10 0 0 0 0 0 0 23 0 12  
3 27 0 3 0 0 0 0 33 0 8 2 0 0 3 11 0 21  
8,733 10,012 1,138 3,302 280 5,516 11,637 2,059 14,355 6,493 4,174 5,966 5,481 1,102 32,819 3,557 2,854 5,000
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dee Valley
Dŵr Cymru
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Self-lay application – written acknowledgements within target W9.1 PERF
Self-lay applications - refused / returned/ questioned W9.1a INFO
Self-lay new connection - quotations within target W10.1 PERF
Self-lay <500 plots - written terms (quotations) within target W11.1 PERF
Self-lay design >500 plots - written terms (quotations) within target W12.1 PERF
Self-lay design >500 plots - % of written terms (quotations) extended by agreement W12.1a INFO
Self-lay signed agreement - written acknowledgement of receipt W13.1 PERF
Water provision for testing self-lay mains - within target W14.1 PERF
Water provision for testing self-lay mains - within extended target W14.1a INFO
Provision of permanent supply for self-lay mains – within target W15.1 PERF
Water Totals
67 262 24 70 19 232 147 11 475 170 98 161 41 13 440 379 114 98  
1,770 3,058 309 819 153 1,809 1,960 1,520 3,555 1,839 1,024 2,025 1,323 236 6,657 3,054 929 2,060  
1,770 3,058 309 819 153 1,809 1,960 1,520 3,555 1,839 1,024 2,025 1,323 236 6,657 3,054 929 2,060  
12,722 12,013 1,568 4,639 298 8,370 23,356 2,016 15,938 10,406 7,253 9,682 9,966 1,012 73,424 6,790 5,041 6,636  
4,118 9,727 1,078 2,438 361 5,513 10,201 1,752 10,568 4,601 2,276 6,010 4,738 489 18,011 3,050 3,641 5,822  
4,118 9,727 1,078 2,438 361 5,513 10,201 1,752 10,568 4,601 2,276 6,010 4,738 561 18,011 3,050 3,641 5,822  
235 264 26 38 7 132 379 39 409 555 78 131 83 29 533 486 101 167  
235 264 26 38 7 132 379 39 409 555 78 131 83 29 533 486 101 167  
241 172 36 33 11 97 225 31 323 447 79 104 78 21 773 220 70 266  
6 15 0 0 0 2 10 2 14 0 2 2 3 6 0 5 2 17  
247 187 36 33 11 99 235 33 337 447 81 106 81 27 773 225 72 283  
0 7 0 0 0 2 2 2 1 0 25 0 0 2 0 4 2 10  
180 293 19 53 23 43 448 19 126 79 131 258 81 25 117 289 89 300  
180 293 19 53 18 43 448 19 126 79 110 258 81 25 117 289 89 300  
25 94 1 13 3 38 27 3 49 1 30 3 0 2 81 20 4 12  
25 94 1 13 3 38 27 3 49 1 30 3 0 2 81 20 4 12  
623 6,896 24 1,165 121 172 79 0 6,438 160 2,531 200 0 0 24 73 650 1  
22 57 1 13 3 4 9 0 80 0 32 4 0 2 25 203 4 39  
0 12 0 2 0 0 0 0 2 0 0 0 0 0 0 4 0 1  
0 12 0 2 0 0 0 0 2 0 0 0 0 0 0 4 0 1  
5 52 0 9 0 2 0 3 10 0 9 4 0 0 60 183 4 25  
13 39 0 11 0 0 0 0 15 0 10 0 0 0 4 127 0 25  
13 39 0 11 0 0 0 0 15 0 10 0 0 0 4 127 0 23  
13 64 0 7 0 0 0 0 50 0 23 2 0 0 6 36 0 42  
20,040 33,018 3,086 9,310 999 16,414 36,841 5,396 38,052 18,258 13,576 18,586 16,313 1,835 100,155 14,919 10,649 15,511
Metric Ref Type
Affinity
Anglian
Bournemouth
Bristol Water
Dee Valley
Dŵr Cymru
Northumbrian
Portsmouth
Severn Trent
South East
South Staffs
South West
Southern
Sutton & East Surrey
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target W1.1 PERF
s45 applications – written acknowledgements within target W2.1 PERF
s45 applications - refused/returned/questioned W2.1a INFO
s45 quotations - within target W3.1 PERF
s45 service pipe connections - within target W4.1 PERF
s45 service pipe connections - within extended target W4.1a INFO
Mains design - written acknowledgement within target W5.1 PERF
Mains design - forms refused/returned/questioned W5.1a INFO
Mains design <500 plots - quotations within target W6.1 PERF
Mains design >500 plots - quotations within target W7.1 PERF
Mains designs >500 plots - as % of total mainlaying jobs W7.1a INFO
Mains designs >500 plots - % where extension agreed W7.1b INFO
Mains construction within target W8.1 PERF
Mains construction within extended target - as % of all mainlaying jobs W8.1a INFO
Self-lay application – written acknowledgements within target W9.1 PERF
Self-lay applications - refused / returned/ questioned W9.1a INFO
Self-lay new connection - quotations within target W10.1 PERF
Self-lay <500 plots - written terms (quotations) within target W11.1 PERF
Self-lay design >500 plots - written terms (quotations) within target W12.1 PERF
Self-lay design >500 plots - % of written terms (quotations) extended by agreement W12.1a INFO
Self-lay signed agreement - written acknowledgement of receipt W13.1 PERF
Water provision for testing self-lay mains - within target W14.1 PERF
Water provision for testing self-lay mains - within extended target W14.1a INFO
Provision of permanent supply for self-lay mains – within target W15.1 PERF
Water Totals
34 259 24 64 19 232 142 11 454 170 86 161 36 11 336 328 95 87  
1,496 3,031 306 819 152 1,809 1,934 1,490 3,482 1,839 1,024 2,009 1,263 218 5,121 3,030 924 2,049  
545 379 0 113 46 584 562 103 1,879 0 178 356 749 103 1,316 1,059 42 760  
8,579 11,926 1,560 4,355 298 8,350 21,718 2,015 15,508 10,380 6,219 8,899 8,518 1,008 66,486 6,782 4,707 6,518  
2,551 8,999 1,051 2,212 361 5,292 6,749 1,747 10,346 4,245 2,018 5,794 4,666 412 15,929 2,819 3,381 5,025  
596 1,927 221 281 8 941 76 0 1,259 1,636 757 938 1,137 133 6,850 1,024 557 1,838  
118 247 26 37 7 132 340 36 399 555 77 128 68 25 483 482 93 166  
153 92 0 18 1 97 169 9 293 0 32 113 51 20 199 251 80 162  
83 142 36 32 10 96 212 25 275 445 57 88 28 19 516 215 44 237  
4 10 0 0 0 2 8 2 12 0 2 1 2 3 0 5 1 14  
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0  
0 3 0 0 0 1 0 0 1 0 24 0 0 0 0 3 1 7  
98 287 19 36 23 43 296 13 126 76 131 236 79 18 37 279 80 296  
62 111 15 16 5 20 3 4 77 59 68 8 0 1 16 64 7 34  
16 90 1 12 3 36 25 3 47 1 29 3 0 0 62 20 1 12  
13 28 0 10 0 0 7 0 28 0 11 2 0 0 6 2 0 7  
488 6,896 24 1,131 121 172 79 0 6,437 160 2,113 200 0 0 9 73 650 1  
12 50 1 11 3 4 9 0 65 0 24 4 0 0 18 192 2 38  
0 6 0 2 0 0 0 0 1 0 0 0 0 0 0 4 0 1  
0 2 0 0 0 0 0 0 0 0 0 0 0 0 0 2 0 1  
2 51 0 7 0 1 0 3 6 0 8 2 0 0 43 183 3 24  
13 38 0 10 0 0 0 0 4 0 9 0 0 0 3 118 0 23  
4 3 0 7 0 0 0 0 10 0 3 0 0 0 2 59 0 13  
13 63 0 7 0 0 0 0 40 0 23 2 0 0 5 28 0 42  
13,507 32,095 3,048 8,735 997 16,169 31,512 5,345 37,202 17,871 11,820 17,527 14,660 1,714 89,048 14,558 9,981 14,533
Key:
Upper quartile performance
Inter-quartile performance
Lower quartile performance
Information metric
Metric Ref Type
Anglian
Dŵr Cymru
Northumbrian
Severn Trent
South West
Southern
Thames
United Utilities
Wessex
Yorkshire
 
Upper Quartile1
Lower Quartile2
Median
Average
Pre-development enquiry – reports issued within target S1.1 PERF
Sewer requisition - written acknowledgement of applications within target S2.1 PERF
Sewer requisition - applications refused/returned/questioned S2.1a INFO
Sewer requisition design – offers issued within target S3.1 PERF
Sewer requisition – constructed and commissioned within agreed extension S4.1 PERF
Sewer requisition – constructed and commissioned - extensions agreed S4.1a INFO
Technical vetting of adoptions & diversions– acknowledgements within target S5.1 PERF
Technical vetting of adoptions & diversions – applications refused/returned/questioned S5.1a INFO
Technical vetting of adoptions & diversions – approval or rejection letters within target S6.1 PERF
Technical vetting of adoptions & diversions – extensions agreed S6.1a INFO
Adoption legal agreement – draft agreements issued within target S7.1 PERF
s106 sewer connection - approval letters issued within target S8.1 PERF
s106 sewer connection - rejection letters issued within target S9.1 PERF
Sewerage Average
98.47% 100.00% 94.37% 85.00% 100.00% 100.00% 98.31% 98.53% 94.90% 100.00%   100.00% 94.90% 98.50% 96.96%  
87.50% 100.00% - 100.00% 100.00% 100.00% 80.00% 100.00% 100.00% 100.00%   100.00% 100.00% 100.00% 96.39%  
25.00% 0.00% - 45.45% 87.50% 5.88% 0.00% 100.00% 50.00% 0.00%   50.00% 0.00% 25.00% 34.87%  
0.00% 100.00% - 100.00% 100.00% 100.00% 62.50% - - 100.00%   100.00% 62.50% 100.00% 80.36%  
75.00% - - - 42.86% 100.00% - - - -   100.00% 42.86% 75.00% 72.62%  
50.00% - - - 0.00% 100.00% - - - -   100.00% 0.00% 50.00% 50.00%  
97.60% 99.44% 97.26% 100.00% 100.00% 98.97% 85.87% 98.99% 97.73% 99.53%   99.53% 97.60% 98.98% 97.54%  
23.20% 28.89% 38.36% 81.12% 89.09% 24.74% 47.83% 87.88% 36.36% 27.83%   81.12% 27.83% 37.36% 48.53%  
93.58% 100.00% 100.00% 100.00% 95.83% 91.67% 92.94% 100.00% 90.70% 100.00%   100.00% 92.94% 97.92% 96.47%  
0.92% 0.00% 0.00% 0.00% 0.00% 0.00% 29.41% 0.00% 0.00% 0.00%   0.00% 0.00% 0.00% 3.03%  
100.00% 100.00% 100.00% 97.56% 100.00% 100.00% 92.31% 100.00% 97.22% 100.00%   100.00% 97.56% 100.00% 98.71%  
98.48% 100.00% 95.83% 99.18% 100.00% 100.00% 99.86% 99.54% 99.19% 100.00%   100.00% 99.18% 99.70% 99.21%  
97.64% 100.00% 0.00% - 100.00% 100.00% 99.77% 100.00% 95.00% 100.00%   100.00% 97.64% 100.00% 88.05%  
97.53% 99.88% 96.81% 95.74% 98.57% 98.54% 98.01% 99.36% 96.13% 99.92%   99.36% 96.81% 98.27% 98.05%
Key
Upper quartile performance

Inter-quartile performance

Lower quartile performance

Information metric
Key:
Upper quartile performance
Inter-quartile performance
Lower quartile performance
Information metric
Metric Ref Type
Anglian
Dŵr Cymru
Northumbrian
Severn Trent
South West
Southern
Thames
United Utilities
Wessex
Yorkshire
 
Upper Quartile1
Lower Quartile2
Median
Average
Pre-development enquiry – reports issued within target S1.1 PERF
Sewer requisition - written acknowledgement of applications within target S2.1 PERF
Sewer requisition - applications refused/returned/questioned S2.1a INFO
Sewer requisition design – offers issued within target S3.1 PERF
Sewer requisition – constructed and commissioned within agreed extension S4.1 PERF
Sewer requisition – constructed and commissioned - extensions agreed S4.1a INFO
Technical vetting of adoptions & diversions– acknowledgements within target S5.1 PERF
Technical vetting of adoptions & diversions – applications refused/returned/questioned S5.1a INFO
Technical vetting of adoptions & diversions – approval or rejection letters within target S6.1 PERF
Technical vetting of adoptions & diversions – extensions agreed S6.1a INFO
Adoption legal agreement – draft agreements issued within target S7.1 PERF
s106 sewer connection - approval letters issued within target S8.1 PERF
s106 sewer connection - rejection letters issued within target S9.1 PERF
Sewerage Average
98.68% 100.00% 95.22% 92.13% 100.00% 75.74% 95.83% 98.99% 94.22% 92.32%   98.99% 92.32% 95.53% 94.31%  
95.00% 100.00% 100.00% 100.00% 98.04% 93.22% 83.33% 100.00% 100.00% 100.00%   100.00% 95.00% 100.00% 96.96%  
50.00% 11.11% 0.00% 28.57% 88.24% 8.47% 0.00% 83.33% 40.00% 11.11%   50.00% 8.47% 19.84% 32.08%  
0.00% 100.00% - 100.00% 70.97% 86.67% 57.14% 100.00% - 80.95%   100.00% 64.06% 83.81% 74.47%  
66.67% - - - 52.63% 100.00% - - - 100.00%   100.00% 59.65% 83.33% 79.82%  
22.22% - - - 0.00% 50.00% - - - 0.00%   36.11% 0.00% 11.11% 18.06%  
97.78% 99.32% 98.51% 97.41% 100.00% 97.61% 82.13% 97.70% 97.25% 99.37%   99.32% 97.41% 97.74% 96.71%  
22.71% 36.50% 41.79% 62.26% 87.07% 44.98% 45.53% 86.84% 37.61% 30.35%   62.26% 36.50% 43.38% 49.57%  
88.19% 99.86% 98.92% 96.71% 98.70% 86.97% 92.51% 99.59% 89.83% 98.83%   98.92% 89.83% 97.71% 95.01%  
0.69% 0.00% 0.00% 0.00% 10.39% 0.00% 42.25% 0.00% 0.00% 0.00%   0.69% 0.00% 0.00% 5.33%  
97.88% 97.91% 100.00% 87.74% 95.35% 94.52% 94.12% 98.10% 98.94% 96.23%   98.10% 94.52% 97.06% 96.08%  
98.29% 100.00% 98.70% 96.37% 99.67% 91.89% 93.27% 99.48% 92.67% 98.41%   99.48% 93.27% 98.35% 96.88%  
98.73% 100.00% 0.00% - 100.00% 100.00% 99.64% 99.12% 86.44% 99.60%   100.00% 98.73% 99.60% 87.06%  
97.48% 99.52% 97.70% 94.82% 97.77% 92.37% 94.79% 98.96% 93.82% 97.95%   97.95% 94.79% 97.59% 96.52%
Key
Upper quartile performance

Inter-quartile performance

Lower quartile performance

Information metric
Performance metric
Information metric
Metric Ref Type
Anglian
Dŵr Cymru
Northumbrian
Severn Trent
South West
Southern
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target S1.1 PERF
Sewer requisition - written acknowledgement of applications within target S2.1 PERF
Sewer requisition - applications refused/returned/questioned S2.1a INFO
Sewer requisition design – offers issued within target S3.1 PERF
Sewer requisition – constructed and commissioned within agreed extension S4.1 PERF
Sewer requisition – constructed and commissioned - extensions agreed S4.1a INFO
Technical vetting of adoptions & diversions– acknowledgements within target S5.1 PERF
Technical vetting of adoptions & diversions – applications refused/returned/questioned S5.1a INFO
Technical vetting of adoptions & diversions – approval or rejection letters within target S6.1 PERF
Technical vetting of adoptions & diversions – extensions agreed S6.1a INFO
Adoption legal agreement – draft agreements issued within target S7.1 PERF
s106 sewer connection - approval letters issued within target S8.1 PERF
s106 sewer connection - rejection letters issued within target S9.1 PERF
100-199 50-99 50-99 300-499 50-99 50-99 200-299 200-299 100-199 100-199  
5-9 1-5 0 10-19 10-19 10-19 5-9 1-5 1-5 1-5  
5-9 1-5 0 10-19 10-19 10-19 5-9 1-5 1-5 1-5  
1-5 1-5 0 1-5 5-9 10-19 5-9 0 0 5-9  
1-5 0 0 0 5-9 1-5 0 0 0 0  
1-5 0 0 0 5-9 1-5 0 0 0 0  
100-199 100-199 50-99 100-199 50-99 50-99 50-99 50-99 20-49 200-299  
100-199 100-199 50-99 100-199 50-99 50-99 50-99 50-99 20-49 200-299  
100-199 200-299 20-49 50-99 20-49 100-199 50-99 50-99 20-49 500-999  
100-199 200-299 20-49 50-99 20-49 100-199 50-99 50-99 20-49 500-999  
50-99 100-199 50-99 50-99 10-19 20-49 20-49 50-99 20-49 50-99  
300-499 100-199 50-99 500-999 100-199 200-299 500-999 200-299 100-199 100-199  
300-499 50-99 1-5 0 50-99 100-199 300-499 200-299 20-49 100-199  
Key
Performance metric

Information metric
Performance metric
Information metric
Metric Ref Type
Anglian
Dŵr Cymru
Northumbrian
Severn Trent
South West
Southern
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target S1.1 PERF
Sewer requisition - written acknowledgement of applications within target S2.1 PERF
Sewer requisition - applications refused/returned/questioned S2.1a INFO
Sewer requisition design – offers issued within target S3.1 PERF
Sewer requisition – constructed and commissioned within agreed extension S4.1 PERF
Sewer requisition – constructed and commissioned - extensions agreed S4.1a INFO
Technical vetting of adoptions & diversions– acknowledgements within target S5.1 PERF
Technical vetting of adoptions & diversions – applications refused/returned/questioned S5.1a INFO
Technical vetting of adoptions & diversions – approval or rejection letters within target S6.1 PERF
Technical vetting of adoptions & diversions – extensions agreed S6.1a INFO
Adoption legal agreement – draft agreements issued within target S7.1 PERF
s106 sewer connection - approval letters issued within target S8.1 PERF
s106 sewer connection - rejection letters issued within target S9.1 PERF
500-999 200-299 200-299 500-999 100-199 100-199 500-999 500-999 500-999 300-499  
20-49 10-19 1-5 20-49 50-99 50-99 10-19 5-9 5-9 5-9  
20-49 10-19 1-5 20-49 50-99 50-99 10-19 5-9 5-9 5-9  
1-5 10-19 0 5-9 20-49 50-99 10-19 1-5 0 20-49  
5-9 0 0 0 10-19 1-5 0 0 0 1-5  
5-9 0 0 0 10-19 1-5 0 0 0 1-5  
300-499 500-999 200-299 300-499 100-199 200-299 200-299 300-499 100-199 500-999  
300-499 500-999 200-299 300-499 100-199 200-299 200-299 300-499 100-199 500-999  
200-299 500-999 50-99 300-499 50-99 200-299 100-199 200-299 50-99 1K-3K  
200-299 500-999 50-99 300-499 50-99 200-299 100-199 200-299 50-99 1K-3K  
100-199 300-499 50-99 300-499 20-49 50-99 50-99 200-299 50-99 200-299  
500-999 500-999 200-299 1K-3K 300-499 500-999 1K-3K 500-999 300-499 500-999  
1K-3K 100-199 1-5 0 100-199 300-499 1K-3K 300-499 50-99 500-999  
Key
Performance metric

Information metric

Chart 1: Developer Services levels of service performance - % within target and activity levels sewerage
Quarter 3 (Oct-Dec) 2015-16

This report
Industry Average
Volumes

Chart 2: Developer Services levels of service performance - % within target and activity levels sewerage
Rolling year to date

This report
Industry Average
Volumes

Chart 3: Developer Services levels of service performance - % within target and activity levels sewerage
Latest 4 quarters

Q1 2015
Q2 2015
This report
Industry Average
Volumes
Metric Ref Type
Anglian
Dŵr Cymru
Northumbrian
Severn Trent
South West
Southern
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target S1.1 PERF
Sewer requisition - written acknowledgement of applications within target S2.1 PERF
Sewer requisition - applications refused/returned/questioned S2.1a INFO
Sewer requisition design – offers issued within target S3.1 PERF
Sewer requisition – constructed and commissioned within agreed extension S4.1 PERF
Sewer requisition – constructed and commissioned - extensions agreed S4.1a INFO
Technical vetting of adoptions & diversions– acknowledgements within target S5.1 PERF
Technical vetting of adoptions & diversions – applications refused/returned/questioned S5.1a INFO
Technical vetting of adoptions & diversions – approval or rejection letters within target S6.1 PERF
Technical vetting of adoptions & diversions – extensions agreed S6.1a INFO
Adoption legal agreement – draft agreements issued within target S7.1 PERF
s106 sewer connection - approval letters issued within target S8.1 PERF
s106 sewer connection - rejection letters issued within target S9.1 PERF
Sewerage Totals
196 85 71 300 52 50 237 273 196 157  
8 4 0 11 16 17 5 1 2 1  
8 4 0 11 16 17 5 1 2 1  
1 2 0 4 8 19 8 0 0 5  
4 0 0 0 7 1 0 0 0 0  
4 0 0 0 7 1 0 0 0 0  
125 180 73 143 55 97 92 99 44 212  
125 180 73 143 55 97 92 99 44 212  
109 216 44 75 24 132 85 77 43 507  
109 216 44 75 24 132 85 77 43 507  
60 125 52 82 19 28 39 64 36 78  
329 198 72 607 117 298 707 218 124 198  
424 50 1 0 51 178 434 201 20 159  
1,256 860 313 1,222 349 820 1,607 933 465 1,317
Metric Ref Type
Anglian
Dŵr Cymru
Northumbrian
Severn Trent
South West
Southern
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target S1.1 PERF
Sewer requisition - written acknowledgement of applications within target S2.1 PERF
Sewer requisition - applications refused/returned/questioned S2.1a INFO
Sewer requisition design – offers issued within target S3.1 PERF
Sewer requisition – constructed and commissioned within agreed extension S4.1 PERF
Sewer requisition – constructed and commissioned - extensions agreed S4.1a INFO
Technical vetting of adoptions & diversions– acknowledgements within target S5.1 PERF
Technical vetting of adoptions & diversions – applications refused/returned/questioned S5.1a INFO
Technical vetting of adoptions & diversions – approval or rejection letters within target S6.1 PERF
Technical vetting of adoptions & diversions – extensions agreed S6.1a INFO
Adoption legal agreement – draft agreements issued within target S7.1 PERF
s106 sewer connection - approval letters issued within target S8.1 PERF
s106 sewer connection - rejection letters issued within target S9.1 PERF
Sewerage Totals
193 85 67 255 52 50 233 269 186 157  
7 4 0 11 16 17 4 1 2 1  
2 0 0 5 14 1 0 1 1 0  
0 2 0 4 8 19 5 0 0 5  
3 0 0 0 3 1 0 0 0 0  
2 0 0 0 0 1 0 0 0 0  
122 179 71 143 55 96 79 98 43 211  
29 52 28 116 49 24 44 87 16 59  
102 216 44 75 23 121 79 77 39 507  
1 0 0 0 0 0 25 0 0 0  
60 125 52 80 19 28 36 64 35 78  
324 198 69 602 117 298 706 217 123 198  
414 50 0 0 51 178 433 201 19 159  
1,225 859 303 1,170 344 808 1,575 927 447 1,316
Metric Ref Type
Anglian
Dŵr Cymru
Northumbrian
Severn Trent
South West
Southern
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target S1.1 PERF
Sewer requisition - written acknowledgement of applications within target S2.1 PERF
Sewer requisition - applications refused/returned/questioned S2.1a INFO
Sewer requisition design – offers issued within target S3.1 PERF
Sewer requisition – constructed and commissioned within agreed extension S4.1 PERF
Sewer requisition – constructed and commissioned - extensions agreed S4.1a INFO
Technical vetting of adoptions & diversions– acknowledgements within target S5.1 PERF
Technical vetting of adoptions & diversions – applications refused/returned/questioned S5.1a INFO
Technical vetting of adoptions & diversions – approval or rejection letters within target S6.1 PERF
Technical vetting of adoptions & diversions – extensions agreed S6.1a INFO
Adoption legal agreement – draft agreements issued within target S7.1 PERF
s106 sewer connection - approval letters issued within target S8.1 PERF
s106 sewer connection - rejection letters issued within target S9.1 PERF
Sewerage Totals
607 232 251 928 195 169 624 794 571 456  
20 18 1 21 51 59 12 6 5 9  
20 18 1 21 51 59 12 6 5 9  
3 11 0 8 31 60 14 2 0 21  
9 0 0 0 19 2 0 0 0 1  
9 0 0 0 19 2 0 0 0 1  
361 589 201 424 116 209 235 304 109 636  
361 589 201 424 116 209 235 304 109 636  
288 725 93 304 77 261 187 245 59 1,447  
288 725 93 304 77 261 187 245 59 1,447  
189 383 92 318 43 73 85 210 94 212  
996 590 231 1,899 306 912 2,126 576 382 566  
1,257 141 1 0 195 482 1,385 454 59 503  
3,730 2,689 870 3,902 1,033 2,227 4,668 2,591 1,279 3,851
Metric Ref Type
Anglian
Dŵr Cymru
Northumbrian
Severn Trent
South West
Southern
Thames
United Utilities
Wessex
Yorkshire
Pre-development enquiry – reports issued within target S1.1 PERF
Sewer requisition - written acknowledgement of applications within target S2.1 PERF
Sewer requisition - applications refused/returned/questioned S2.1a INFO
Sewer requisition design – offers issued within target S3.1 PERF
Sewer requisition – constructed and commissioned within agreed extension S4.1 PERF
Sewer requisition – constructed and commissioned - extensions agreed S4.1a INFO
Technical vetting of adoptions & diversions– acknowledgements within target S5.1 PERF
Technical vetting of adoptions & diversions – applications refused/returned/questioned S5.1a INFO
Technical vetting of adoptions & diversions – approval or rejection letters within target S6.1 PERF
Technical vetting of adoptions & diversions – extensions agreed S6.1a INFO
Adoption legal agreement – draft agreements issued within target S7.1 PERF
s106 sewer connection - approval letters issued within target S8.1 PERF
s106 sewer connection - rejection letters issued within target S9.1 PERF
Sewerage Totals
599 232 239 855 195 128 598 786 538 421  
19 18 1 21 50 55 10 6 5 9  
10 2 0 6 45 5 0 5 2 1  
0 11 0 8 22 52 8 2 0 17  
6 0 0 0 10 2 0 0 0 1  
2 0 0 0 0 1 0 0 0 0  
353 585 198 413 116 204 193 297 106 632  
82 215 84 264 101 94 107 264 41 193  
254 724 92 294 76 227 173 244 53 1,430  
2 0 0 0 8 0 79 0 0 0  
185 375 92 279 41 69 80 206 93 204  
979 590 228 1,830 305 838 1,983 573 354 557  
1,241 141 0 0 195 482 1,380 450 51 501  
3,636 2,676 850 3,700 1,010 2,057 4,425 2,564 1,200 3,772

Blank cells in a table represent no activity within the period.

1 Upper quartile = the value above which 25% of the highest performance scores lie.

2 Lower quartile = the value below which 25% of the lowest performance scores lie.