Water UK Developer Services

Performance data metrics

The metrics for reporting are detailed below, with full definitions and details of statutory and non-statutory targets associated with each metric.

There are 2 types of metrics: Performance metrics (PERF) and Information metrics (INFO). Company overall performance figures only include the Performance data. Information metrics do not contribute to the overall performance score but provide a fuller picture of the management of developer services to customers and regulators.

Reference Type Title Target Definition
W1.1 Performance Pre-development enquiry – reports issued within target 21 days (Non-statutory) View Definition
W2.1 Performance s45 applications – written acknowledgements within target 5 days (Non-statutory) View Definition
W2.1a Information s45 applications - refused/returned/questioned None View Definition
W3.1 Performance s45 quotations - within target 28 days (Non-statutory) View Definition
W4.1 Performance s45 service pipe connections - within target 21 days (Statutory) View Definition
W4.1a Information s45 service pipe connections - within extended target None View Definition
W5.1 Performance Mains design - written acknowledgement within target 5 days (Non-statutory) View Definition
W5.1a Information Mains design - forms refused/returned/questioned None View Definition
W6.1 Performance Mains design <500 plots - quotations within target 28 days (Non-statutory) View Definition
W7.1 Performance Mains design >500 plots - quotations within target 42 days (Non-statutory) View Definition
W7.1a Information Mains designs >500 plots - as % of total mainlaying jobs None View Definition
W7.1b Information Mains designs >500 plots - % where extension agreed None View Definition
W8.1 Performance Mains construction within target 90 days (Statutory) View Definition
W8.1a Information Mains construction within extended target - as % of all mainlaying jobs None View Definition
W16.1 Performance Mains diversions - written acknowledgements within target 5 days View Definition
W16.1a Information Mains diversions- applications returned/refused/questioned None View Definition
W17.1 Performance Mains diversions (without constraints) - quotations within target 42 days View Definition
W17.2 Performance Mains diversions (with constraints) - quotations within target By agreement View Definition
W17.2a Information Mains diversion quotations - % where agreed extension None View Definition
W18.1 Performance Mains diversions - construction/commissioning within target 90 days or by agreement (Non-statutory) View Definition
W19.1 Performance Self-lay point of connection applications - written acknowledgements within target 5 days (Non-statutory) View Definition
W20.1 Performance Self-lay Point of Connection report < 500 plots etc - reports issued within target 21 days (Non-statutory) View Definition
W21.1 Performance Self-lay Point of Connection reports >500 plots etc - reports issued within target 28 days (Non-statutory) View Definition
W22.1 Performance Self-lay design approval and terms request application - written acknowledgements within target 5 days (Non-statutory) View Definition
W23.1 Performance Sel-lay design and terms request <500 plots etc - quotations within target 14 days (Non-statutory) View Definition
W24.1 Performance Self-lay design and terms request >500 plots etc - quotations within target 28 days (Non-statutory) View Definition
W25.1 Performance Self-lay signed agreement - acknowledgements within target 5 days (Non-statutory) View Definition
W26.1 Performance Self-lay water for pressure/bacteriological testing - provided within target 28 days (Non-statutory) View Definition
W27.1 Performance Self-lay permanent water supply - provided within target 14 days (Non-statutory) View Definition
W28.1 Performance Self-lay vesting certificates - issued within target 7 days (Non-statutory) View Definition
W29.1 Performance Self-lay Asset Payments - issued within target 35 days (Non-statutory) View Definition
W30.1 Performance Self-lay plot references and costing details - issued within target 14 days (Non-statutory) View Definition

Archived Metrics

Reference Type Title Target Definition
W9.1a Information Self-lay applications - refused / returned/ questioned 5 days View Definition
W9.1 Performance Self-lay application – written acknowledgements within target 5 days (Non-statutory) View Definition
W10.1 Performance Self-lay new connection - quotations within target 28 days (Non-statutory) View Definition
W11.1 Performance Self-lay <500 plots - written terms (quotations) within target 28 days (Non-statutory) View Definition
W12.1 Performance Self-lay design >500 plots - written terms (quotations) within target 42 days (Non-statutory) View Definition
W12.1a Information Self-lay design >500 plots - % of written terms (quotations) extended by agreement None View Definition
W13.1 Performance Self-lay signed agreement - written acknowledgement of receipt 5 days (Non-statutory) View Definition
W14.1 Performance Water provision for testing self-lay mains - within target 21 days (Non-statutory) View Definition
W14.1a Information Water provision for testing self-lay mains - within extended target None View Definition
W15.1 Performance Provision of permanent supply for self-lay mains – within target 14 days (Non-statutory) View Definition
Reference Type Title Target Definition
S1.1 Performance Pre-development enquiry – reports issued within target 21 days (Non-statutory) View Definition
S2.1 Performance Sewer requisition - written acknowledgement of applications within target 5 days (Non-statutory) View Definition
S2.1a Information Sewer requisition - applications refused/returned/questioned 5 days (Non-statutory) View Definition
S3.1 Performance Sewer requisition design – offers issued within target Period agreed between undertaker and customer (Non-statutory) View Definition
S4.1 Performance Sewer requisition – constructed and commissioned within agreed extension 180 days (Statutory) View Definition
S4.1a Information Sewer requisition – constructed and commissioned - extensions agreed None View Definition
S5.1 Performance Technical vetting of adoptions & diversions– acknowledgements within target 14 days (Non-statutory) View Definition
S5.1a Information Technical vetting of adoptions & diversions – applications refused/returned/questioned 14 days (Non-statutory) View Definition
S6.1 Performance Technical vetting of adoptions & diversions – approval or rejection letters within target 28 days (Non-statutory) View Definition
S6.1a Information Technical vetting of adoptions & diversions – extensions agreed None View Definition
S7.1 Performance Adoption legal agreement – draft agreements issued within target 14 days (Non-statutory) View Definition
S8.1 Performance s106 sewer connection - approval letters issued within target 21 days (Statutory) View Definition
S9.1 Performance s106 sewer connection - rejection letters issued within target 21 days (Statutory) View Definition